Customization options give us greater flexibility.

There are some reporting limitations that impact

It works very well and is not "clunky". Support is good and reporting options are great.

Customer service, ease of use and the company's commitment to expand functions / services

You need to diligently negotiate prices and review for any upgrades and capability additions.

Mediocre - I have used multiple EHR programs over many years and this is my least favorite for features. Employees are always nice and try to help.

Ease of use of the program. Friedly staff.

Features: Unable to have a tasks list, care gaps screen updates, determinates page, does not interface with a lot of companies or cost to interface is too expensive, no functioning CCM program with Care plans, unable to send attachments to patients from portal. Forms take a lot of time to update or add. reports takes to long to pull or mostly unable to pull accurate info needed.

We are pleased with our overall experience with this product. It really has been tailored to the needs of allergy and asthma specialists. It does accommodate what we need to accomplish on a daily basis. The rep that we have is amazing. She will come on site and train us on new features that can benefit us tremendously. She does not pressure us to add any features that costs a lot of money. She just lets us know what they do and how much it costs, and then leaves it up to us. We really appreciate people who do not pressure us to purchase additional products.

This product is very easy to use. We did not have much trouble learning how to use all the features. We when hire new employees, they pick it up just as quickly. The schedule and the money features (keeping up with money owed and money collected, insurance balances, etc.) are excellent features.

The thing we like least about the product is the updates. When updates are done, it seems to disrupt everything. Changes will be made that we are unaware of and we don't know how to proceed. We have to stop and call them, they put in a ticket and then someone gets back with us about the matter. It really disrupts the flow of clinic. You can't just call and have someone answer your question, either. It's rather frustrating.

This software was used in a previous group practice and was easier to flow over into new private practice with same software. Unfortunately, we opened right as COVID was shutting everything down so software training for areas outside of our norm wasn't "normal"

The insurance verifying software isn't working as well as in the past. When you are in a phone message, you cannot open other windows to send meds etc. the time between windows is a very, very long lag time. That issue is not directly our office. this happened in the previous practice as well as with our billing office. It is also a very long lag when the dr is trying to code. Seconds count in a practice

Its nice to be able to see all your claims and what is being paid or denied, the totalsof the claims and the amount of the money coming in.

this software is pretty easy to use if everyone is working together at the start to make sure everything looks like you want it in each area of the office, such as are all the orders & dx's coming over that you need. l like that it has a support area for help on issues you might need. its easy to navigate. I really like the claims worksheet that is offers. their software is reliable & customer service is great.

setup was a little confusing for me because i'd never done anything like it before and most of it had to be figured out from printouts. It would be nice to be able to add toa closed claim if something was left off in order to refile. when taking a payment bycredit card it opens to many windows between Systemedx & Instamed.

Very good. We accomplish all our goals with the system my only complaint is reports.

One of the most intuitive systems I have used. Easy to use no matter the skill level of the user.

The only thing I have real issues with is the reports. I feel like there should be easier ways to obtain reports and set them up.

We have had a good experience with EHR solutions. We could use more training as I feel there are a lot of things we still do not understand and that could be set up to make things easier for us.

It is relatively easy to learn and is a good price.

There are some improvements that would make seeing patients easier. Also, obtaining patient reports for different things could be made a lot easier to set up and access.

Other than insurance claim posting, I feel the system is quite user friendly. However, my experience is mainly with the business side of the system. I have no experience with the clinical aspect.Customer support is always very helpful and usually done in a timely fashion.

Easy access from screen to screen applications.

Insurance claim posting requires a lot of mouse clicks and could be designed better. Cumbersome posting application considering a medical clinic has hundred to thousands of payments to post monthly. Also, patient accounts receivable can be confusing due to how payments are applied.

After using other software for different companies this is the most proficient yet.

Very easy to use and when we need support they are on point.

I like this software period. So far this is the most proficient software I have used.

The scheduling and forms design. I like how we can put all claims in one batch. User friendly.

The font is terrible since the last upgrade. Flowsheets could work better. Reporting is a NIGHTMARE!!! Uploading the fee schedule can be a pain and not calculate correctly.

The ease of using the system. The reports for month end were custom written for our practice.

Nothing really comes to mind. SystemedX has worked very hard to help us implement new products available and helped interface with various outside labs.

While working with the Instamed Clearinghouse has been challenging, I know that its a superb product and will give us much more capabilities once we have completed the transition.

I like that the company is local and I feel like we have a relationship. I also feel like they want to work on making SMX a better product by keeping up with competitive EHRs.

There seem to be a lot of bugs and glitches.

I have used this software for over 10 years and have always loved how user friendly it is!

In the future, I would like to see an incoming fax feature for this software.

Very positive

Tracking patient flow is simple and streamlined.

Clinical data reporting is sometimes difficult.

Overall pleased with this software and would recommend to any healthcare practice.

User friendly for a high patient volume in an urgent care setting.

The capability to change things in forms designer.

good

easy to use, user friendly. The patient tracker is great to help with flow of office

I dont think the communacation is good with the reps. you offered a lot of features that we did not know about

Reporting, easy to use, support is great

There are a lot of features that we are not sure how to use. But we are learning