Customization options give us greater flexibility.

There are some reporting limitations that impact

It works very well and is not "clunky". Support is good and reporting options are great.

Customer service, ease of use and the company's commitment to expand functions / services

You need to diligently negotiate prices and review for any upgrades and capability additions.

Mediocre - I have used multiple EHR programs over many years and this is my least favorite for features. Employees are always nice and try to help.

Ease of use of the program. Friedly staff.

Features: Unable to have a tasks list, care gaps screen updates, determinates page, does not interface with a lot of companies or cost to interface is too expensive, no functioning CCM program with Care plans, unable to send attachments to patients from portal. Forms take a lot of time to update or add. reports takes to long to pull or mostly unable to pull accurate info needed.

We are pleased with our overall experience with this product. It really has been tailored to the needs of allergy and asthma specialists. It does accommodate what we need to accomplish on a daily basis. The rep that we have is amazing. She will come on site and train us on new features that can benefit us tremendously. She does not pressure us to add any features that costs a lot of money. She just lets us know what they do and how much it costs, and then leaves it up to us. We really appreciate people who do not pressure us to purchase additional products.

This product is very easy to use. We did not have much trouble learning how to use all the features. We when hire new employees, they pick it up just as quickly. The schedule and the money features (keeping up with money owed and money collected, insurance balances, etc.) are excellent features.

The thing we like least about the product is the updates. When updates are done, it seems to disrupt everything. Changes will be made that we are unaware of and we don't know how to proceed. We have to stop and call them, they put in a ticket and then someone gets back with us about the matter. It really disrupts the flow of clinic. You can't just call and have someone answer your question, either. It's rather frustrating.

This software was used in a previous group practice and was easier to flow over into new private practice with same software. Unfortunately, we opened right as COVID was shutting everything down so software training for areas outside of our norm wasn't "normal"

The insurance verifying software isn't working as well as in the past. When you are in a phone message, you cannot open other windows to send meds etc. the time between windows is a very, very long lag time. That issue is not directly our office. this happened in the previous practice as well as with our billing office. It is also a very long lag when the dr is trying to code. Seconds count in a practice