--- title: "ModMed Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ModMed. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ModMed is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) / ModMed Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/alternatives/) # ModMed User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 567 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 396 reviews (70%) - 4 stars: 114 reviews (20%) - 3 stars: 27 reviews (5%) - 2 stars: 12 reviews (2%) - 1 star: 18 reviews (3%) ### Most mentioned pros - What stands out most about ModMed (Modernizing Medicine) is its specialty-specific, touch-native design that eliminates the clunky, generic workflows of traditional Electronic Health Records (EHRs). - What I like most about Modernizing Medicine is its streamlined, single-page layout, which makes it easy to navigate key sections like past medical history, surgical history, and the assessment and plan without jumping between screens. - I love that you can assign messages to internal staff, tag yourself as needed for reminders and the smooth integration with our EHR. ### Most mentioned cons - Despite its strengths in specialty documentation, ModMed falls short due to high pricing, rigid multi-year contracts, and mediocre customer support that can leave practices stuck when issues arise. While the iPad clinical interface is strong, its administrative and Practice Management side is far less polished, featuring rigid financial reporting, tedious manual coding required for third-party lab integrations, and frustrating feature gaps that force staff to constantly switch between mobile and desktop browsers. - Combined with occasional system lag during concurrent multi-user editing, these drawbacks create operational friction and high overhead for smaller or fast-growing medical practices. - One thing I dislike since their recent update is how the message thread previews the patients last sent message. ## ModMed customer reviews Showing reviews 1-25 of 567 (page 1). ### Great experience, would recommend - Overall rating: 4/5 - Reviewer: Nicole V. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I would recommend ModMed with confidence. While I do think there is room for improvement for aesthetic medical practices, it is a great platform for practices that are primarily insurance-based. Security is excellent and the value for the money is there. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ModMed is a very robust Electronic Medial Records and Practice Management system. Some of the features we appreciate most are the built-in tools that make billing and coding easier and more accurate. We also love the ability to customize our schedule templates and sync them with our online booking platform. The ability to verify benefits in real-time is also a well-loved feature in our office as it allows us to communicate any anticipated out-of-pocket expenses to patients more accurately. #### Cons The reporting system is often very delayed, and we experience problems with it pretty regularly. Customer support is mediocre at handling these issues when they arise. --- ### Super user friendly! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Plastics - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I am a fan of modmed! It is user friendly to the providers and all office staff. We also use the Modmed billing team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that modmed is always evolving. I have used them for some time now and they are always releasing updates to make sure my office has all the tools needed to succeed. #### Cons The website seems to crash a lot. Tends to have down time and a lot of error messages come up. The good thing is they never last! --- ### ModMed review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered mY experiences from across the industry provides a clear picture of what it is like to use ModMed (Modernizing Medicine) today. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Doctors like the adaptive, specialty-specific templates (especially in dermatology) that let them bundle common labs and medications to cut down on repetitive clicking. #### Cons The biggest pain points with ModMed center around high costs, rigid contracts, and frustrating administrative bottlenecks, even though the specialty clinical tools work well. #### Vendor response Thank you for your review, Tamia! We're pleased to know you had a positive experience. Replied September 2026 --- ### Good Vendor with a Product that Really Helps - Overall rating: 4/5 - Reviewer: Chris B. - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it was about what I would expect as far it goes for working with an external vendor. They held up their end and assisted us as needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ModMed was easy to integrate with and provided data that met the requirements that we were looking for. Their pricing was reasonable and we found a hybrid solution that worked for us. #### Cons There were a few hiccups along the way with setting up the integration and for the most part we received good support through the process, although sometimes they were hard to reach. --- ### ModMed Review: Exceptional Specialty Charting Hindered by High Costs and Administrative Friction - Overall rating: 5/5 - Reviewer: Sriprada B. - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience with ModMed is defined by an outstanding, specialty-tailored clinical interface balanced against notable administrative and financial friction. Clinicians consistently praise its intuitive iPad application, specialty-specific exam templates, and adaptive AI coding, which streamline point-of-care documentation and significantly reduce post-visit charting time. However, overall satisfaction is often tempered on the administrative side by complex reporting, restrictive multi-year contracts, steep per-user pricing, and slow customer support response times when technical or billing issues arise. Ultimately, ModMed offers a best-in-class EHR workflow for specialized medical practices, provided the team is prepared to navigate its high cost and administrative overhead. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stands out most about ModMed (Modernizing Medicine) is its specialty-specific, touch-native design that eliminates the clunky, generic workflows of traditional Electronic Health Records (EHRs). Built directly by practicing specialists in fields like dermatology, orthopedics, and gastroenterology, it features an interactive anatomical atlas optimized for iPad that allows clinicians to tap body diagrams to instantly generate structured SOAP notes, billable ICD-10/CPT codes, and prescriptions during patient visits. By integrating these adaptive, specialty-tailored templates with ambient AI scribing and end-to-end practice management into a single cloud suite, ModMed dramatically reduces documentation time, minimizes administrative burnout, and speeds up revenue cycles for specialized practices. #### Cons Despite its strengths in specialty documentation, ModMed falls short due to high pricing, rigid multi-year contracts, and mediocre customer support that can leave practices stuck when issues arise. While the iPad clinical interface is strong, its administrative and Practice Management side is far less polished, featuring rigid financial reporting, tedious manual coding required for third-party lab integrations, and frustrating feature gaps that force staff to constantly switch between mobile and desktop browsers. Combined with occasional system lag during concurrent multi-user editing, these drawbacks create operational friction and high overhead for smaller or fast-growing medical practices. --- ### Confidential and clear to use! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that Klara is HIPPA compliant without a complicated portal. I love that you can assign messages to internal staff, tag yourself as needed for reminders and the smooth integration with our EHR. Their customizable templates make it quick and easy to keep track of forms. Very easy to schedule appointments online. #### Cons One thing I dislike since their recent update is how the message thread previews the patients last sent message. This seems handy, but it can be really confusing if the patient hasn't messaged in months and we're talking internally, or the patient won't read the message. It just throws you off at first. I also don't like that it does not link more than two contacts with AthenaOne. --- ### Don't waste your money on Scribe - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it is good, but it did not take long to realize that Scribe was no good. I tried to cancel the subscription. I even offered to just have them hold the subscription until Scribe is actually ready, but they will hold on to your money no matter how bad their Scribe product is. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The EMR is pretty good, but don't waste your money on Scribe. The AI is not ready and should be considered beta. Scribe does not save time and introduces errors which take time to carefully review, using the "protocols" is much faster. #### Cons Their AI product Scribe. It is no good. You will regret it. The AI listens to the visit and misses key elements of the history. The exam fills in as a text box. The diagnosis is often wrong and the plans are incomplete. --- ### Love it but expensive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall modmed has been a very positive experience as a dermatologist—EMA thinks like a dermatologist in establishing DDX and formulating treatment plans #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Efficient All in one Allows me to see a reasonably high volume of patients without a dedicated scribe. Patients love that I send prescriptions from the bedside #### Cons The cost may become prohibitive. In fact the percent increases in cost surpass our current lease arrangement --- ### If your practice is loaded, it's for you. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the platform is excellent but support is poor, billing accuracy is poor and the cost is exorbitant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Mod Med is comprehensive, allowing a physician to keep thorough notes, save procedure images and participate with MIPS and the like. #### Cons The cost is exorbitant and the support can be very poor with delayed responses. Also, the billing was often inaccurate, necessitating tickets, calls, etc. --- ### High Cost, Low Flexibility: A Cautionary Experience with Modernizing Medicine - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Modernizing Medicine has been poor, primarily due to its lack of flexibility and rigid contractual structure. I entered into a five-year agreement at approximately $800+ per user per month for a two-provider setup. When my practice transitioned to a single provider, I was unable to reduce the number of users, despite multiple discussions with their team. The contract is highly restrictive, there is little to no ability to downgrade, and even in the setting of major practice changes, such as selling a practice, the financial obligations remain in place. This creates significant long-term risk for smaller or evolving practices. From a value standpoint, the cost is difficult to justify. The platform is expensive relative to competitors like Practice Fusion, yet lacks key functionalities such as fully integrated lab ordering with preloaded CPT codes and seamless transmission to major labs like Quest Diagnostics or Labcorp. Overall, between the high cost, limited flexibility, and operational inefficiencies, I would advise practices especially smaller or independent groups to carefully review contract terms and consider alternative EHR options. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I like most about Modernizing Medicine is its streamlined, single-page layout, which makes it easy to navigate key sections like past medical history, surgical history, and the assessment and plan without jumping between screens. The interface is intuitive and allows quick access to essential clinical information. Additionally, the order templates are efficient—commonly used labs and medications can be bundled together, which reduces repetitive tasks and improves workflow efficiency in daily practice. #### Cons Despite its high cost, approximately $800–$1,000 per user per month, plus additional fees for services like faxing and integrations.Modernizing Medicine lacks some basic functionality that is standard in lower-cost EHRs. For example, lab ordering is not fully optimized. Many labs are not preloaded with CPT codes, requiring manual entry for each test and each lab vendor (e.g., Quest or LabCorp). This creates a significant administrative burden, as practices may need to input hundreds or even thousands of codes to enable proper lab transmission and barcoding. In contrast, lower-cost systems such as Practice Fusion often have these features built in from the start. Additionally, the note structure is not ideal. The assessment and plan are not clearly paired together, which can make documentation less intuitive and harder for other providers to quickly interpret. This impacts clinical communication and reduces overall note clarity. #### Vendor response Hi Danny, Thank you for taking the time to provide this feedback. Your insights are incredibly valuable to us and crucial for helping us identify areas for improvement. Please know that we take your comments seriously and are committed to using them to make meaningful changes. Please contact our team at responseteam@modmed.com so we can learn more. Replied May 2026 --- ### Mod Med Updated Review - Overall rating: 5/5 - Reviewer: Michelle A. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very positive. Our customer success manager is extremely helpful and the support teams are great. MIPS was a new process for me and the MIPS advisor we had was amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The improvements and capabilities that they continue to provide to enhance the users experience. Its a very easy software to use and maneuver in. #### Cons I still feel like the reporting capabilities can be improved to where they are more customizable without errors. #### Vendor response Thank you so much for your thoughtful review. We're delighted to know our efforts are making a positive impact, and we appreciate you taking the time to share. Replied March 2026 --- ### We enjoy ModMed - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we really enjoy the functionality of ModMed. We like that it is web based and we seem to not have too many issues with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Our practice works out of two separate EMR systems so we are able to see functionality out of both systems and compare. We love ModMed and wish they offered Cardiology so we could switch all of our practices over to just ModMed. We currently use it for Dermatology and Allergy & Asthma. The practice management side is extremely user friendly. As I work on the Administrative side, I cannot personally speak for the Clinical side but our physicians seem to think it is user friendly and are happy with their purchase. #### Cons Customer support could use some work. It seems when we have some issues, it is extremely difficult to get someone to speak with you directly on the phone rather than by email. This delays fixing things. #### Vendor response Sara Kate, we're so happy you're enjoying ModMed's EHR. Thank you for sharing! Replied October 2025 --- ### Use at your own risk. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered The only good thing about this experience was the trainer [sensitive content hidden]. She was very helpful even though I expressed multiple times how much I hated this system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing!, Going from Exscribe to MOD MED is a joke. They lied about initial pricing, I was quoted a completely different price. I feel like I was sold on a program that is nothing like what we are using. Not Orthopedic friendly! #### Cons My provider is older and using this system was suppose to be much easier but it is not. We still don't have any of our files transferred over. #### Vendor response Thank you for letting us know about this. We want to work with you to understand what happened. Please contact us at responseteam@modmed.com so we can follow up. Replied October 2025 --- ### The best in Dermatology - Overall rating: 5/5 - Reviewer: Adam H. - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Modmed EMA allows me to work more efficiently and see more patients and spend less time documenting. Looking forward to using the upcoming AI scribe! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and iPad interface make documenting from anywhere in the country a breeze. #### Cons Can't really think of any cons. They are responsive to enhancement requests and fix issue promptly. #### Vendor response Thank you, Adam! We appreciate the positive comment. Replied February 2025 --- ### Great on IPAD but...... - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been very convenient to flow thru the option while using the IPAD but challengeable when on the COMPUTER. The options are formatted different. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to work with while using the Ipad. The Tabs specially " EYE LOG " is easier to read and manage. You can work on the patient's chart while not being glued to the seat, #### Cons When using the computer, its harder to manage and more steps to perform. The tabs are located different. #### Vendor response We value your feedback, Isaac! Thank you for taking the time to leave us a review. Replied February 2025 --- ### BEST Communication System EVER!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent experience for me! It is user friendly and organized. This was easily incorporated in our work flow with every department in our office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Everything!! Patients can leave voicemail or texts. The dictation of the voicemails are pretty spot on or at least I can make out what the message is. I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients. #### Cons I don't have any "cons" about KLARA. I feel every practice should incorporate this system. #### Vendor response Thank you, Michelle! We appreciate the positive comment. Replied March 2025 --- ### Klara is great!!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall - I love Klara. All the great features outweigh the one negative feature #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the convenience of messaging multiple patients with one message #### Cons The only thing that I have found that I don't like about Klara is when a patient has been "checked in" in the office, they sit down in the waiting room and then "confirm" their appointment, Klara then puts the appointment back to "pending". If the front desk is not closely monitoring the patients, they will not notice that the patient is no longer "checked in". When you have a patient count of over 200 - this becomes a daunting task #### Vendor response Your feedback is important to us, Gayla. Thanks for sharing! Replied March 2025 --- ### I love Klara! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed my experience with Klara, it has been a wonderful, safe way to communicate with patients and follow up with patients after their treatments to check in and see how they are doing. Klara makes it easy to export any conversations needed to our system, along with assigning the conversation to me so I get notified when they respond. I love being able to communicate with coworkers through Klara as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease and safety of communication with patients! A lot of patients prefer texts over phone calls so it makes it very easy and effective to follow up with them. #### Cons I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be able to export pictures that are sent through Klara, if a client has complications with their skin and they send a picture, our protocol is to upload it to our system and sometimes I struggle with being able to do that. #### Vendor response Thank you for your review, Corinn. We appreciate your time and support. Replied March 2025 --- ### Great overall and easy to work with ! but could change things - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a Great experience ( so far), of course, there is lots of room for improvement and upgrades ( if they are willing to hear users out ), but i use it everyday and it's very easy to use and organized overwall there could be changes in some places too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very organized system, easy to work around #### Cons I work in the faxes tab consistently, the fax tab, I wish it could somehow be organized. I mainly need to see the referrals, and sometimes items like that can get lost once linked to a patient chart. If there were a referral tab where all referrals could go, while being linked to the patient, it would make that part easier for referral coordinators. Also, if we could get a preview of the fax when creating a task, that would be great. sometimes I task the wrong item or I have to double check myself because I click the fax and think it's the correct one, but its not, the only way of knowing is by looking at the fax # #### Vendor response We value your feedback, Kathia! Thank you for taking the time to leave us a review. Replied March 2025 --- ### Klara Feedback - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. a fairly easy-to-use, practical, and effective website #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc. #### Cons It would be excellent to have more templates, depending on the scenario. For example, a template to provide the office number with the website would be helpful since the patient likes the doctor's profile and comments from other patients. #### Vendor response Thank you, Fernando! We truly appreciate your feedback. Replied March 2025 --- ### Medical Assistant - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a very good experience with Klara. I advised almost every patient to reach out to me through there. It is helpful to assist patient's questions and concerns because there is no mainline number to call the office directly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an easy and HIPPA compliant way of directly communicating with patients. #### Cons When patients reach out there is a delay resulting in longer response times from our end. #### Vendor response We're so happy you're enjoying; thank you for sharing. Replied March 2025 --- ### Klara review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great with Klara. The extra way to communicate with patients is a lifesaver, especially if we are giving a lot of information to the patient like specialty pharmacy/copay card information. I would recommend Klara to any office that is looking to streamline digitizing their office paperwork or communicating with patients. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the transcription of voicemails. Even though it is not always accurate, it saves me so much time from listening to all the voicemails I receive and lets me address concerns quicker and more efficiently. #### Cons The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged. I'm not sure why, but it does clutter my list and I'm unable to figure out how to address that issue. #### Vendor response We're so happy you're enjoying Klara; thank you for sharing. Replied March 2025 --- ### ModMed is great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use the PM & EHR portions and they are a seamless together! #### Cons cosmetic packages aren't a smooth process. #### Vendor response We value your feedback, Bonnie! Thank you for taking the time to leave us a review. Replied March 2025 --- ### Klara, the super time saver! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they can respond when they have the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and accessibility of the messaging options. Since patients receive a text notification, the chances of reaching a patient quickly while still saving time on phone calls is invaluable. I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails! All of these features are pretty great! #### Cons It would be nice if Klara actually interfaced with our EMR just so there are records in the patient's chart of conversations had by Klara text. This is just a small wish, though. Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages. #### Vendor response We're so happy you're enjoying Klara; thank you for sharing. Replied March 2025 --- ### ANDREA - MDCS Klara review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really great! does everything as expected. I only run into issues if Klara is down or not working. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our office does not have direct phone lines that patients can call into. We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients directly who do not wish to go through our call center :) I also love that you can communicate with other doctors offices who participate with Klara to avoid calling and everything is documented too which is a plus while remaining HIPPA compliant. #### Cons Nothing I personally love Klara. I just hate that Klara locks you out for 1 hour after 3 incorrect attempts to login with no way to get back in hence forcing you to wait an hour to log back in. I wish there was a way to see what you are typing in as your password so that you can double check what you are typing to avoid incorrect entries. #### Vendor response We value your feedback, Andrea! Thank you for taking the time to leave us a review. Replied March 2025 ---