All ModMed Reviews

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Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Absolute best EHR System for Specialties

The easiest EHR system I have ever used and very applicable to the specific specialty (at least from mt experience-- Dermatology)

PROS

This software is very user friendly, easy to learn, easy to use and saves A LOT of time for the doctor/provider or medical assistants/scribes.

CONS

More customization features specifically for one's practice would be nice however it is a stand out product as is

Vendor Response

We so appreciate you taking the time to share your experience with us and those considering our EHR system. Thank you! - Holly A., Clinical Solutions Manager

Replied June 2019

PATTI

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

EMA Review

Coding has increased our efficiency and bottom line.

PROS

We have EMA and MODMED PM , which saves us from bridging the systems. The physicians and staff have enjoyed the ease of the system. We are also happy with the continual updates. We have sent in suggestions for change over the past 2 years and many of those have been implemented. The support has been really helpful as well

CONS

The cost of the program and additional modules is substantial.

Reason for choosing ModMed

Reviews from colleagues and the Dermatology specific program

Vendor Response

Hi Patti - We're happy to hear that using EMA and our PM system have helped bring efficiency to your practice. Thank you for taking the time to share your feedback! -Holly A. Clinical Solutions Manager

Replied May 2019

Thu

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

The most inefficient EMR I have used in 15 years

I spend hours every night/weekend charting because of the inefficiency of the program. The support is horrible/nonexistent. Lots of bugs, unannounced updates. It ruins my quality of life.

PROS

It’s easy on the eyes, looks pretty. It’s easy to use for staff who are not tech savvy.

CONS

So so inefficient. Constant scrolling, switching between screens. Unable to upload prescription details. Doesn’t update history automatically. Frequently crashes.

Reasons for switching to ModMed

Changed job position

Vendor Response

Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.

Replied July 2023

Kallie

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Ortho EHR

Overall experience has been very positive. They are very customer oriented and willing to continue to enhance the client and patient experience.

PROS

Ease of use, all in-one platform, options for my clinical staff to function on the iPad it wonderful

CONS

Speed of the product very slow multiple times a week, Analytics, Faxing

Reason for choosing ModMed

ModMed purchased Exscribe

Reasons for switching to ModMed

Did not have great options for orthopedics, not versatile.

Vendor Response

We're so happy you're enjoying Kallie; thank you for sharing.

Replied June 2023

Erik

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

EMA is the best ophthalmology EHR available.

Our experience has been so excellent with both the EHR product itself as well as the Modernizing Medicine team that we have since adapted their practice management software as well. While using another practice management company we were able to directly contrast the customer support between the two companies...and there was no comparison. From implementation to troubleshooting, the support from Modernizing Medicine is far superior to anyone we have come across. The support team is reason enough to choose EMA over its competitors. Fortunately they also have a superior product to go with a great support team. If you are considering an ophth EHR do not hesitate to go with Modernizing Medicine. You will not be disappointed. I have no financial incentive or other alternative motivation to promote this product. They have exceeded my expectations from the very beginning and I just really love this EHR!

PROS

The intuitive interface makes documentation far easier than any of the other systems we tested before choosing EMA. Even our more senior partners were able to adapt to this system coming from decades of paper charting only and without having to employ scribes.

CONS

We are ‘dead in the water’ on the very rare occasion that we loose internet connectivity. Currently there is no way to access prior patient records or testing since it is all stored on a cloud server. In 4 years of using this system we have only had this happen 2 or 3 times for a period of 1 hour to half a day. This has never been a problem with the EHR system itself but was either our internet service provider or once when there was an ‘attack’ on the amazon server system. Reverting back to paper at those times was a great way for us to realize how much we preferred documenting in EMA rather than paper!

Vendor Response

Good morning Dr. Niemi - Wow, thank you! We very much appreciate you taking the time to share your valuable feedback with us and others considering our software. Thank you from the entire Modernizing Medicine team! -Holly A., Clinical Solutions Manager

Replied April 2019

Adam

Medical Practice, 201-500 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

EHR of the Future

We use the Modernizing Medicine EMA Orthopedic platform and are very happy to have found an EHR company that works with us and their other clients to make the system better for all. I also like the fact that each of the other EHR domains (ex. Derm, gastro, etc.) work together re utilizing tools already developed/solved for other domains instead of always having to design items from scratch, this dramatically improves the time from a "client system request" to "included in a release". If you are in the market for an EHR, I would suggest you take a serious look at the EMA platform from Modernizing Medicine and then decide if the system is right for your practice. Modernizing Medicine is a great company to work with in solving your clinical workflow challenges.

PROS

Excellent technical support staff and training staff. The ModMed Programming team is constantly coming out with updates and additional needed/requested functionality. They are always open to listen and understand the problems faced by our clinical staff and providers in order to design, develop, and implement solutions to our problems. The staff from Modernizing Medicine is always delightful to deal with and they are fully supportive of delivering the best experience and easing documentation burden around the clinical visit compared to other EHRs

CONS

The system is designed around the physician workflow and smaller office staff, this system is not as user friendly for office staff not involved with the clinical visit when you get into a large, busy clinic. Many of the administrative features found in the larger client base systems are not found in this one. They are making progress on all of the above with each and every update!

Vendor Response

Dear Adam - We cannot thank you enough for taking the time to share your honest feedback with us and others considering our software. We value the relationship we have with you and the entire MSK team. - Tara W., VP of Orthopedics & Pain Management

Replied February 2019

Bill

Used free trial

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2013

I lead the Administration and Operations for a 5 physician, 4 physician extender dermatology practice. Prior to this position, I spent 17 years as a senior executive at Accenture, the world's largest technology consulting firm. In this role, I worked with many Fortune 100 companies and their technology vendors. Software company evaluation and selection is one of my areas of depth and experience. Our practice spent over 1 year evaluating the EMR marketplace, watching closely as it evolved. We met with the sales and support personnel from the leading firms with Dermatology-specific solutions. In addition to features and functionality, we sought a partner with a vision, and the dedication and know-how to translate that vision to the market. We selected Modernizing Medicine (M2) in Q3 2012 and are approaching 1 year with it in production. I recently asked several of the physicians to share the best thing they like about M2 EMA. Their decidedly non-IT replies were - "it’s awesome, my patient visit documentation quality is stunning when compared to my old paper charts"; "it's amazing -it just keeps getting better with each release"; and "the coding accuracy, based on the Dx codes, is brilliant". Our pathology lab coordinator is effusive in her praise of EMA’s Cancer Log, and even more impressed with the fact that they value and adopt her input on how to make it easier to use. Our medical assistants (MA’s) love the new body maps in the latest update - more accurate and anatomically correct. The “EMA runs in background” feature is helpful when patients sign consent forms; they no longer accidentally hit the "home" button and close EMA. Several of our MA’s and one physician extender had experience with M2 EMA’s leading competitor, and they tell me EMA is significantly better and much easier to use. Given the size of our practice and the number of employees and providers, we elected the on-site training option. The trainers were young, dynamic, and impressive - not only in their knowledge of the software, but also their command of the business process flow within a dermatology practice. We trained in August, 2012 and went live after Labor Day. We hoped Meaningful Use (MU) would be attainable over the last 3 months of 2012, but we had muted expectations given the magnitude of the transition. After 1 month of using EMA and running the helpful EMA MU reports, we "knew" we were going to attain MU. We attested on 12/14/12. The MU Progress reporting is outstanding, and the drill downs take you right to where MA corrections are needed or omissions were made. It is obvious that the design of EMA is the work of physicians with deep clinical experience. The iPad and workstation platforms demonstrate the integration of advanced technology and streamlined dermatology office work-flow. Above all else, we continue to be amazed with the quality and dedication of every M2 employee we interact with. From the leadership team to the newest employee, we are consistently impressed with their desire to answer our questions and to help us succeed. A front desk employee of ours noticed an inconsistency in a “last visit date” field in EMA and we brought it to Customer Support’s attention. When M2 confirmed we’d identified a bug, we were showered with praise and they fixed it immediately. It is clear they are intellectually and emotionally invested in making M2 EMA the best. I don't believe we've found another bug since. After we selected EMA but early in our implementation approach, I had a software integration question. I asked to speak with someone in a leadership role on the “interface integration team”. Less than 4 hours later, Dan Cane called me at 7pm while I was watching my son play a baseball game. Dan spent 20-30 minutes discussing the pros/cons of the implementation and integration options I faced transitioning from our paper chart and legacy practice management system environment. How many other CEO’s could or would be willing to do that? When we began our EMR software selection process, our biggest fear was selecting an EMR product/company that would be eclipsed by others in the marketplace. We no longer have any fear of the future. We are 100% sure we made the right decision, and we could not be more pleased to have M2 EMA as our EMR partner.

Christa

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed January 2023

Prism Clinical Manager

I am overall happy and usually a super user for any dermatology office I work at.

PROS

I have been a big part of the inventory process and with the videos and step by step instructions I was able to implement and teach the staff how to use.

CONS

Some features like the cosmetics need to be more customizable.

Mandi

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Overall Satisfied

I like that ModMed is constantly trying to update and improve the software. I also like that they take the communities feedback and ideas to integrate into a better more functional product.

PROS

I like how the documentation flow and functionality is geared specifically for dermatology. I think it is very user friendly and easy to learn.

CONS

I wish we were able to look at more than one schedule on the same screen, like a side by side.

Reasons for switching to ModMed

We switched from Kareo to ModMed PM because the functionality of ModMed PM was so much better.

Paul

Verified reviewer

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2022

This Poorly Designed, User-Unfriendly Software Is Sending My Blood Pressure Skyward

Hateful.

PROS

When you shut it down, it doesn't revive itself like a vampire or zombie.

CONS

Poor customer service, overcomplicated interface, inadequate training, contracted with inept and inadequate clearinghouse, respond to every . . . single . . . request with "Good idea, but we can't do that," what should be single-step processes require multiple screens and users, FLOODING MY INBOX WITH INVITATIONS TO SEMINARS WHERE I'M SUPPOSED TO LEARN HOW TO IMPROVE MY BUSINESS. Obnoxious and intrusive.

Reasons for switching to ModMed

Not our idea. Trust me. IF YOU'RE READING THIS REVIEW, SAVE YOURSELF WHILE THERE'S STILL TIME!!!

Khalique

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed September 2020

Disappointment in EMR with terrible billing capacity.

Have had 5 different people for our practice Revenue collection cycle over the past two years and have continued to never meet the expectations promised. The EHR part is good but Revenue cycle management is really something to not get involved. No one follows through with tasks and a new person gets assigned for accounts every 3-5 months.

PROS

Easy software to use with templates like most EHR, I liked the ease in modifying notes and the IPAD features.

CONS

The EMR and EHR connectivity with their Billing is horrible.

Reasons for switching to ModMed

WE were promised a better price point and lured with a smaller Revenue Cycle cost, but it makes sense, they don't actually do a good job at all.

Vendor Response

Hi Dr. Zahir - We appreciate your transparent feedback. I understand that you have been able to meet directly with some of our leadership to help identify the challenges and issues you have expressed and are currently working together to improve the situation. - Angela, VP of RCM Operations

Replied October 2020

Deanna

Medical Practice, 51-200 employees

Used less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2018

Operations Analyst - Urology

Never Buy this system

PROS

The System looks nice, Training staff was nice and seemed to be very knowledgeable. Other then that, I don't have anything else to say nice about this system.

CONS

Sales promises you the world but watch out! Poor Implementation, never had a site visit nor did they gather my Interface requirements and when I asked about the requirements, I was told "we have done this 1000 times we know what we are doing", I wasn't given any test environment with working interfaces to our PM system Test Environment to test the interfaces in advance of go live, when I asked for Interface specs, I was told they don't have any and I still do not have them. I argued the point months in advance of Go Live and I was told that if they were to give me a test environment it would delay my go live until 3rd qtr 2018 instead of 1st qtr 2018. Go Live, they decide to upgrade our Production Environment that morning without notifying me, we had blow ups (errors) across 3 locations (80+ users) Since January 15th, I have 90+ issues I've reported to them and 46 issues still open, and the majority of the 46 issues are things that Development has to fix or Interfaces that need to be fixed because they are lacking data such as Date of Death, Our Doctor's Name, No Referring Provider Interface (and they charged me to upload a .csv file so I could have something in the EMR) and more, It's been a nightmare and still is. I wouldn't select this EMR if I had to do it over again because the original quote is low, but then you get hit with we'll it you want that feature you will have to pay X Amount per Month. NIGHTMARE COMPANY to deal with. I can go on and on, but this will have to do. I think you can get of it.

Vendor Response

Hi Deanna - We hear your concerns and our team is committed to helping you with the challenges your practice has been facing. A representative from our company will contact you as soon as possible. - Alex B., Marketing

Replied February 2018

George

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2018

Very cumbersome. Better EMRs out there.

Looks "pretty" when you first see it, but this program is very cumbersome. Requires multiple mouse clicks for simple tasks. You have click from screen to screen multiple times to complete a chart note. Customer support is horrible. I was locked out of system after hours on a Friday and could not get anyone to help me regain access until Monday. More expensive than other EMRs we looked at including E-Clinical and Epic. In so many words, we have been very disappointed with this system.

PROS

Physical exams can be customized fairly easily. Otherwise, there are not many positives to this system.

CONS

Very low, cumbersome, lots of clicking, horrible customer support, more expensive than it appears.

Vendor Response

We certainly appreciate you sharing your feedback, as it will help both our team and product to better meet the needs of our clients. Someone from our customer success team will reach out to discuss your experience, or you can reach us at 561-880-2998 x2. - Holly A., Clinical Solutions Manager

Replied July 2018

Mark

Medical Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

EMR Heaven

PROS

A dream product! Makes other EMRs look like a mechanical typewriter EASY to use, makes charting a joy, fact and accurate. rare down times, made for the provider, billing PM system works well A providers dream come true can use on Laptop or IPAD Simple and easy to customize

CONS

They do not have for primary care yet It does not read my thoughts yet.

Vendor Response

Hi Mark - We're so glad to hear about your positive experience with our EHR and PM systems. Thank you for taking the time to share your feedback! -Holly A., Clinical Solutions Manager

Replied May 2019

Mark

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

Best Dermatology EMR out there!!

We’ve used EMA for about eight years and the PM system for 2 1/2 and have been very pleased. They continue to evolve the system making it better every year.

PROS

The best EMR for Dermatology on the market (we’ve had three) Fully integrated PM, Path and clinical in one system

CONS

Meeting meaningful use criteria has made some aspects more cumbersome (a reflection of MU more than ModMed)

Vendor Response

Thank you for taking the time to leave your honest feedback about our EMR and PM software! Glad you have had a positive experience.

Replied January 2019

Sandra

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

EMA EHR Feedback

being able to run our quality measures and provide this information to other companies we do business with is very helpful.

PROS

It is easy to use and give great notes for challenging claims denied.

CONS

Sometimes when updates happen new problems occur and take time to resolve

Vendor Response

Good morning Sandy - Thank you for taking the time to share your feedback with us and those considering using our EHR and Practice Management systems and MIPS Advisory Services. - Holly A., Clinical Solutions Manager

Replied May 2019

Kathy

Medical Practice

Used more than 2 years

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2015

One of the first users

PROS

The software was easy to implement and fairly easy to learn. The ability to learn in the "sandbox" before going live with real patients was extremely helpful. As with all new programs, there is a learning curve, but based on comments from physicians in our area regarding their EMR programs, Modernizing Medicine was the easiest to learn and the least problematic. The support you receive is excellent. There is always someone to talk to about any problems or questions you may have.

CONS

The main problem we have is we kept our practice management system, which required Modernizing Medicine to create a bridge that allows the demographics to transfer from one program to the other. It only takes a minute; however, when the clinic is very busy, that minute seems more like 5. As far as the vendor, I can't think of any negative.

Jeff

Used free trial

OVERALL RATING:

4

EASE OF USE