--- title: "ModMed Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ModMed. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ModMed is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) / ModMed Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/alternatives/) # ModMed User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 566 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 395 reviews (70%) - 4 stars: 113 reviews (20%) - 3 stars: 27 reviews (5%) - 2 stars: 13 reviews (2%) - 1 star: 18 reviews (3%) ### Most mentioned pros - What I like most about Modernizing Medicine is its streamlined, single-page layout, which makes it easy to navigate key sections like past medical history, surgical history, and the assessment and plan without jumping between screens. - Klara has completely streamlined our internal communications, has enabled us to communicate with patients via text without having to setup a separate portal, and transcribes voicemails! - I like the Klara patient reminder system, it has allowed us to customize what we send out to your patients, like new patient forms, Prep instructions, reminders about appointments, and even allows patients to send us follow up in the form of a survey about their most recent appointments. ### Most mentioned cons - Despite its strengths in specialty documentation, ModMed falls short due to high pricing, rigid multi-year contracts, and mediocre customer support that can leave practices stuck when issues arise. While the iPad clinical interface is strong, its administrative and Practice Management side is far less polished, featuring rigid financial reporting, tedious manual coding required for third-party lab integrations, and frustrating feature gaps that force staff to constantly switch between mobile and desktop browsers. - The assessment and plan are not clearly paired together, which can make documentation less intuitive and harder for other providers to quickly interpret. - My biggest con is the reporting system I find difficult to navigate at times and as a person in the billing department, we do not like the transaction you have to use for a returned payment. ## ModMed customer reviews Showing reviews 1-25 of 566 (page 1). ### ModMed review - Overall rating: 5/5 - Reviewer: Tamia J. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered mY experiences from across the industry provides a clear picture of what it is like to use ModMed (Modernizing Medicine) today. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Doctors like the adaptive, specialty-specific templates (especially in dermatology) that let them bundle common labs and medications to cut down on repetitive clicking. #### Cons The biggest pain points with ModMed center around high costs, rigid contracts, and frustrating administrative bottlenecks, even though the specialty clinical tools work well. #### Vendor response Thank you for your review, Tamia! We're pleased to know you had a positive experience. Replied September 2026 --- ### If your practice is loaded, it's for you. - Overall rating: 4/5 - Reviewer: Jean S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the platform is excellent but support is poor, billing accuracy is poor and the cost is exorbitant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Mod Med is comprehensive, allowing a physician to keep thorough notes, save procedure images and participate with MIPS and the like. #### Cons The cost is exorbitant and the support can be very poor with delayed responses. Also, the billing was often inaccurate, necessitating tickets, calls, etc. #### Reasons for switching to ModMed Athena was leaving too much money on the table as it wasn't able to bill correctly or appeal. --- ### Mod Med Updated Review - Overall rating: 5/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very positive. Our customer success manager is extremely helpful and the support teams are great. MIPS was a new process for me and the MIPS advisor we had was amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The improvements and capabilities that they continue to provide to enhance the users experience. Its a very easy software to use and maneuver in. #### Cons I still feel like the reporting capabilities can be improved to where they are more customizable without errors. #### Reasons for choosing ModMed Pricing, ease of use ease of implementation with providers and staff #### Vendor response Thank you so much for your thoughtful review. We're delighted to know our efforts are making a positive impact, and we appreciate you taking the time to share. Replied March 2026 --- ### Don't waste your money on Scribe - Overall rating: 3/5 - Reviewer: Kenneth B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it is good, but it did not take long to realize that Scribe was no good. I tried to cancel the subscription. I even offered to just have them hold the subscription until Scribe is actually ready, but they will hold on to your money no matter how bad their Scribe product is. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The EMR is pretty good, but don't waste your money on Scribe. The AI is not ready and should be considered beta. Scribe does not save time and introduces errors which take time to carefully review, using the "protocols" is much faster. #### Cons Their AI product Scribe. It is no good. You will regret it. The AI listens to the visit and misses key elements of the history. The exam fills in as a text box. The diagnosis is often wrong and the plans are incomplete. #### Reasons for choosing ModMed Support team was responsive................. #### Reasons for switching to ModMed Phoenix Ortho customer service was suboptimal. Documentation was better with Mod Med --- ### We enjoy ModMed - Overall rating: 4/5 - Reviewer: Sarah Kate H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we really enjoy the functionality of ModMed. We like that it is web based and we seem to not have too many issues with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Our practice works out of two separate EMR systems so we are able to see functionality out of both systems and compare. We love ModMed and wish they offered Cardiology so we could switch all of our practices over to just ModMed. We currently use it for Dermatology and Allergy & Asthma. The practice management side is extremely user friendly. As I work on the Administrative side, I cannot personally speak for the Clinical side but our physicians seem to think it is user friendly and are happy with their purchase. #### Cons Customer support could use some work. It seems when we have some issues, it is extremely difficult to get someone to speak with you directly on the phone rather than by email. This delays fixing things. #### Reasons for switching to ModMed Another practice recommended due to the advanced functionality compared to the other system. #### Vendor response Sara Kate, we're so happy you're enjoying ModMed's EHR. Thank you for sharing! Replied October 2025 --- ### High Cost, Low Flexibility: A Cautionary Experience with Modernizing Medicine - Overall rating: 2/5 - Reviewer: Danny A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Modernizing Medicine has been poor, primarily due to its lack of flexibility and rigid contractual structure. I entered into a five-year agreement at approximately $800+ per user per month for a two-provider setup. When my practice transitioned to a single provider, I was unable to reduce the number of users, despite multiple discussions with their team. The contract is highly restrictive, there is little to no ability to downgrade, and even in the setting of major practice changes, such as selling a practice, the financial obligations remain in place. This creates significant long-term risk for smaller or evolving practices. From a value standpoint, the cost is difficult to justify. The platform is expensive relative to competitors like Practice Fusion, yet lacks key functionalities such as fully integrated lab ordering with preloaded CPT codes and seamless transmission to major labs like Quest Diagnostics or Labcorp. Overall, between the high cost, limited flexibility, and operational inefficiencies, I would advise practices especially smaller or independent groups to carefully review contract terms and consider alternative EHR options. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I like most about Modernizing Medicine is its streamlined, single-page layout, which makes it easy to navigate key sections like past medical history, surgical history, and the assessment and plan without jumping between screens. The interface is intuitive and allows quick access to essential clinical information. Additionally, the order templates are efficient—commonly used labs and medications can be bundled together, which reduces repetitive tasks and improves workflow efficiency in daily practice. #### Cons Despite its high cost, approximately $800–$1,000 per user per month, plus additional fees for services like faxing and integrations.Modernizing Medicine lacks some basic functionality that is standard in lower-cost EHRs. For example, lab ordering is not fully optimized. Many labs are not preloaded with CPT codes, requiring manual entry for each test and each lab vendor (e.g., Quest or LabCorp). This creates a significant administrative burden, as practices may need to input hundreds or even thousands of codes to enable proper lab transmission and barcoding. In contrast, lower-cost systems such as Practice Fusion often have these features built in from the start. Additionally, the note structure is not ideal. The assessment and plan are not clearly paired together, which can make documentation less intuitive and harder for other providers to quickly interpret. This impacts clinical communication and reduces overall note clarity. #### Reasons for switching to ModMed I thought that ModMed would increase my productivity and flow. #### Vendor response Hi Danny, Thank you for taking the time to provide this feedback. Your insights are incredibly valuable to us and crucial for helping us identify areas for improvement. Please know that we take your comments seriously and are committed to using them to make meaningful changes. Please contact our team at responseteam@modmed.com so we can learn more. Replied May 2026 --- ### Use at your own risk. - Overall rating: 1/5 - Reviewer: Maria U. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered The only good thing about this experience was the trainer [sensitive content hidden]. She was very helpful even though I expressed multiple times how much I hated this system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing!, Going from Exscribe to MOD MED is a joke. They lied about initial pricing, I was quoted a completely different price. I feel like I was sold on a program that is nothing like what we are using. Not Orthopedic friendly! #### Cons My provider is older and using this system was suppose to be much easier but it is not. We still don't have any of our files transferred over. #### Reasons for switching to ModMed It was bought out by modmed, but we are not happy at all #### Vendor response Thank you for letting us know about this. We want to work with you to understand what happened. Please contact us at responseteam@modmed.com so we can follow up. Replied October 2025 --- ### Klara not the best, not the worst. - Overall rating: 3/5 - Reviewer: Nisa P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered On a scale of one to ten, I would say 5. It could be better, it could be worse. I do wish there were other options of platforms out there that function better than what Klara is offering. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like the Klara patient reminder system, it has allowed us to customize what we send out to your patients, like new patient forms, Prep instructions, reminders about appointments, and even allows patients to send us follow up in the form of a survey about their most recent appointments. #### Cons There are always glitches that take forever to get worked out by the Klara team. Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates. #### Reasons for choosing ModMed The other products did not integrate with out electronic health records system. #### Vendor response Hi Nisa, We always aim to deliver a great experience and product, and we are sorry to hear about your experience. Thank you for taking the time to bring this to our attention. Replied May 2025 --- ### Confidential and clear to use! - Overall rating: 5/5 - Reviewer: Taya F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that Klara is HIPPA compliant without a complicated portal. I love that you can assign messages to internal staff, tag yourself as needed for reminders and the smooth integration with our EHR. Their customizable templates make it quick and easy to keep track of forms. Very easy to schedule appointments online. #### Cons One thing I dislike since their recent update is how the message thread previews the patients last sent message. This seems handy, but it can be really confusing if the patient hasn't messaged in months and we're talking internally, or the patient won't read the message. It just throws you off at first. I also don't like that it does not link more than two contacts with AthenaOne. --- ### Good Vendor with a Product that Really Helps - Overall rating: 4/5 - Reviewer: Christian B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it was about what I would expect as far it goes for working with an external vendor. They held up their end and assisted us as needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ModMed was easy to integrate with and provided data that met the requirements that we were looking for. Their pricing was reasonable and we found a hybrid solution that worked for us. #### Cons There were a few hiccups along the way with setting up the integration and for the most part we received good support through the process, although sometimes they were hard to reach. --- ### Medical Assist Supervisor - Overall rating: 4/5 - Reviewer: Erin B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! No big issues, just a couple little tweaks here and there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Its very easy to use, and I love the quick communication with patients! #### Cons can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could update our own messages to patients. #### Reasons for switching to ModMed We were offered a deal to switch to Klara now and told that EMA would eventually only be working with Klara. #### Vendor response We appreciate your feedback, Erin. Thank you! Replied March 2025 --- ### The best in Dermatology - Overall rating: 5/5 - Reviewer: Adam H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Modmed EMA allows me to work more efficiently and see more patients and spend less time documenting. Looking forward to using the upcoming AI scribe! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and iPad interface make documenting from anywhere in the country a breeze. #### Cons Can't really think of any cons. They are responsive to enhancement requests and fix issue promptly. #### Reasons for switching to ModMed To improve efficiency and use a platform that doesn't look like it was made in Windows 95. #### Vendor response Thank you, Adam! We appreciate the positive comment. Replied February 2025 --- ### Great on IPAD but...... - Overall rating: 5/5 - Reviewer: ISAAC C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been very convenient to flow thru the option while using the IPAD but challengeable when on the COMPUTER. The options are formatted different. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to work with while using the Ipad. The Tabs specially " EYE LOG " is easier to read and manage. You can work on the patient's chart while not being glued to the seat, #### Cons When using the computer, its harder to manage and more steps to perform. The tabs are located different. #### Reasons for switching to ModMed I'm not administration, dont know why the change but i believe it was a promoter who had mentioned it to the owner #### Vendor response We value your feedback, Isaac! Thank you for taking the time to leave us a review. Replied February 2025 --- ### Practice Manager - Overall rating: 5/5 - Reviewer: Christy A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good, I would recommend to any other practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and learning the system. Training on Mod Med U #### Cons slow to make chances that are needed for some practices #### Reasons for choosing ModMed It seems to be built for Dermatology Practice #### Reasons for switching to ModMed we had two EMR and need one that worked. #### Vendor response We value your feedback, Christy! Thank you for taking the time to leave us a review. Replied March 2025 --- ### Klara Review - Overall rating: 3/5 - Reviewer: Heather R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Klara is great if you're just needing to text/communicate between the clinic and patients. As far as the Intake process, that is/was a complete bust. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The texting feature is great for communicating with patients. #### Cons Intake, system errors, speed of support issues. #### Reasons for choosing ModMed Pricing compared to other companies. Texting feature. #### Reasons for switching to ModMed Phreesia was difficult to use with our patient age group and volume of clinic. #### Vendor response Thank you for your review. We are always looking to improve our product experience and your feedback is helpful. Replied March 2025 --- ### Klara is a MUST for your business - Overall rating: 5/5 - Reviewer: Kelly B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience with Klara, this platform is easy to use, very reliable and support is there if you need it. We use this for two clinics and patients love the ability to contact us via text. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of use and reliability, prompt support, will allow you to add your own documents to text out #### Cons Wish it had more languages, we are a diverse clinic with many languages #### Reasons for switching to ModMed Zipwhip stopped it's service, you were the one I came across - another FYZICAL had also used you #### Vendor response We value your feedback, Kelly. Thank you for taking the time to leave us a review. Replied March 2025 --- ### Klara is amazing - Overall rating: 5/5 - Reviewer: Abbey B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been great. We use it for everything in our office. So easy to upload and use your own templates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it an easy and fast way to reach out patients. It really cuts down on the amount of nurse calls we have. #### Cons Sometimes has bugs to work out. Will shut down for a whole day sometimes without any warning. It will always come back up. #### Vendor response We value your feedback, Abbey! Thank you for choosing to share your experience. Replied January 2026 --- ### Klara is great for medical offices! - Overall rating: 5/5 - Reviewer: Ali G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Klara to text patients to reschedule or schedule appointments, give detailed instructions about their medical care or medications and answer their questions about their medical conditions. We also text patients their biopsy/pathology or lab results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easily reach your patients without disrupting their day and you can see that they have read the message. #### Cons Not being able to message land lines. It would be nice to have a way to message land lines with a computer (Ai) to call and relay the message for us. #### Vendor response We value your feedback, Ali! Thank you for taking the time to leave us a review. Replied March 2025 --- ### ModMed review - Overall rating: 4/5 - Reviewer: David J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used it for a few years and found it easy to use, although PC version is different and takes more getting used to #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This EMR allows IPAD usage which allows me to face patient with data in front of me. Modmed is also ophthalmology specific. #### Cons PC version more difficult to use. The format is significantly different than the IPAD version, unless this has been changed recently #### Vendor response We appreciate your feedback, David. Thank you! Replied April 2025 --- ### Great Communication Portal! - Overall rating: 4/5 - Reviewer: Taya E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate the accessibility of Klara for both us as the provider and for the patients. It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that it is confidential and easily accessible to patients. I love that it has the option to do E-forms so all paperwork can be completed in the comfort of the patient's homes before their appointments. I also like that each patient has their own thread so that you are able to keep things separate in their charts. I love that you are able to easily export, attach and manage documents; as well as exporting insurance cards. #### Cons We struggle with appointment scheduling, as the wording can be confusing for patients and they don't realize that they have not sucessfully booked their appointment. Klara shows the appointment details as if they have scheduled, but there is no clear indicator that you will get a text reminder when your appointment has been successfully scheduled. This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they thought they had scheduled an appointment. #### Vendor response We value your feedback, Taya! Thank you for taking the time to leave us a review. Replied March 2025 --- ### Falling Short for all of our needs - Overall rating: 3/5 - Reviewer: Suzanne H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Klara has declined since MM took it over. Prior Customers were able to give feed back and were listened to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros 1. HIPAA-compliant texting that works well with our clinical workflow 2. We value the new phone integration and feel it has improved our workflow #### Cons Front operations offerings are not well developed. Therefore, we use other systems for online scheduling, patient paperwork etc. It would be nice if you either develop Klara to fit the needs or partner with a solution that specializes in this space (ie, promptly, next patient, clearwave) #### Vendor response We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to leave us a review. Replied March 2025 --- ### Excellent EMR - Overall rating: 5/5 - Reviewer: Frank W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. Efficient. Great looking notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. It was very easy to learn! The templates are super useful #### Cons The “sticky” for shoulder ROM don’t stick #### Vendor response We value your feedback, Frank! Thank you for taking the time to leave us a review. Replied March 2025 --- ### Would Recommend Time and Time Again - Overall rating: 5/5 - Reviewer: Jerri I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been in healthcare for over 35 years. I was among one of the first groups who implemented an EHR back in the early 2000's. ModMed is hands down the best system I have worked in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for clinical staff to use, very intuitive. The analytics reporting tool is fabulous, you can slice and dice all sorts of information. Managing the A/R is extremely easy, especially compared to other systems I have worked in. #### Cons ModMed has the ability to load the payer fee schedules and run variance reports. However, it does not work 100% of the time. The system configuration is somewhat limited for multi-specialties. #### Vendor response We appreciate your feedback, Jerri. Thank you! Replied March 2025 --- ### My Experience - Overall rating: 5/5 - Reviewer: Stephanie H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the past I used Epic in which there was so much that went with that program. TMOD MED is very easy to learn & utilize on many levels from scheduling to providers entering notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how any one in any of our 4 locations can be working on the same patient at any given time. As well as the entire system is very easy to work at most angles. #### Cons I would like to be able to enter other pertinent information such as nick names on the actual schedule screen. So at our office we typically find the date & time of the app double click & start at that screen for scheduling. At this screen some information does not populate unless you go in & create pt first & then find date & time. #### Vendor response We appreciate your feedback, Stephanie. Thank you! Replied March 2025 --- ### Sarah Ahdout PA review - Overall rating: 5/5 - Reviewer: Sarah A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Klara has been mostly positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the instant messaging service and the way you can see when patients have read providers’ messages. I thought it was very user friendly. #### Cons I wish there was more collaboration with the EMR software so that all the communication would directly move to the EMR instead of having to copy and paste. I also don’t like that we have to log in frequently separately from logging into the EMR. #### Vendor response Thank you for your review, Sarah. We are always looking to improve our product experience and your feedback is helpful. Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/reviews/?page=2) --- ModMed Reviews, Pros and Cons - 2026 Software Advice