Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"It saves saves space and makes our office greener."
"Very easy to use. Based on an iPad. Very intuitive. Staff likes using it also. Updates are say to get. "
"It has a great user friendly back office EMR system."
Cons
"Initially, the PM side of the software was not as good as our prior system, but over time, the updates and changes have improved it greatly"
"I haven't found much not to like at this point! I guess the only problem is if the internet is down and I can't access the cloud. But otherwise it is working well."
"No complaints. Modernizing Medicine has been proactive in preventing problems, and on the few occasions there was a problem, there was a quick fix and notification."
Modernizing Medicine's EHR & Healthcare IT Suite Reviews
Filter by:
February 2018
Tom from Premier Dermatology LLC
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
An EMR that puts the physician and patient first
Pros
Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.
Cons
The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.

Response from Modernizing Medicine
Replied March 2018
Tom, thank you for taking the time to share your review and for your continued support! -Alex B., Marketing
April 2020
Alan from Alan E Gorenberg MD Inc
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Best EHR I’ve used!
Our entire practice runs on ModMed EHR and practice management. This is the best business move I have ever made.
Pros
EMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.
Cons
Steep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction
Reasons for Choosing Modernizing Medicine's EHR & Healthcare IT Suite
Demo revealed that it is designed by smart, efficient end users, not coders.
Reasons for Switching to Modernizing Medicine's EHR & Healthcare IT Suite
Lack of support

Response from Modernizing Medicine
Replied May 2020
Hi Dr. Gorenberg - Thank you so much for the great feedback and sharing your review with others considering our EHR and suite of solutions. - Holly, Clinical Solutions Manager
April 2019
Charity from Alaska Center for Dermatology
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
4.0
Functionality
3.0
April 2019
The schedule is development's redheaded stepchild
EMA is robust, and the PM system has come a long way in the past few years. Medical documentation is vital (EMA), and the billing portion of the PM has understandably received more attention and more advancement than the scheduling portion. Hence my title.
Pros
Integration with Relatient for appointment confirmations
Cons
The list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). -When an account is inactivated users are still able to set appts. Not ok. Inactivating an account should disable it from a scheduling perspective. -As an administrator I'm spending way too much time changing the templating daily. The templating is simplistic and clunky as far as edits to existing template. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". -The schedule block feature should be granular; not all users should have that permission. I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. -The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". Each time I go to the schedule I have to reload every doc. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Way too many clicks right now. -Canceling appointments requires too many clicks. -Need a drag and drop feature from one provider's schedule to another.

Response from Modernizing Medicine
Replied April 2019
Dear Charity - Thank you for taking the time to share your detailed feedback with us. I have personally shared this with our product teams here for review. Our support team will be reaching out directly to you to assist on several of the items noted. - Holly A., Clinical Solutions Manager
November 2020
Cynthia from Dermatology Specialists of Naples
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
November 2020
Issues with this rapidly growing company
I truly am happy with the back office EMR but wish I would have asked around about their PM and appointment reminder systems. These 2 areas need a lot of work and unfortunately the company is not good at client relations. I feel they are not up to the average standard for comparable products in appointment reminders and PM.
Pros
It has a great user friendly back office EMR system.
Cons
Their PM service is not good at all. It takes my receptionists and office manager twice the time to input a patient, schedule an appointment, move an appointment, and run routine reports than our previous software. Also, the patient reminder system ( Relatient) is awful. It does not connect in real time to the practice schedule and requires extra work to find out if a patient has cancelled an appointment. This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it. The managers in this patient reminder system know there are numerous issues with it but are not allowed to do anything until ModMed approves it which can take weeks. Lastly, even if you want to get out of this portion of the contract, ModMed will not let you. You are forced to pay for it for the full 3 year opt in time even if you no longer use it.
Reasons for Switching to Modernizing Medicine's EHR & Healthcare IT Suite
Better back office documentation.
May 2019
PATTI from RUSSELL DERMATOLOGY OF CONWAY, PLLC
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2019
EMA Review
Coding has increased our efficiency and bottom line.
Pros
We have EMA and MODMED PM , which saves us from bridging the systems. The physicians and staff have enjoyed the ease of the system. We are also happy with the continual updates. We have sent in suggestions for change over the past 2 years and many of those have been implemented. The support has been really helpful as well
Cons
The cost of the program and additional modules is substantial.
Reasons for Choosing Modernizing Medicine's EHR & Healthcare IT Suite
Reviews from colleagues and the Dermatology specific program

Response from Modernizing Medicine
Replied May 2019
Hi Patti - We're happy to hear that using EMA and our PM system have helped bring efficiency to your practice. Thank you for taking the time to share your feedback! -Holly A. Clinical Solutions Manager
February 2021
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
February 2021
Summary of experience
Very Unhappy with this company and Be Wary of signing any contracts with this company. Do not rush into any contract with Modernizing Medicine!!!
Pros
Has potential for dermatology experience, but very poor experience with the company training experience and the company does not keep their promises. This company treats the small dermatology very poorly.
Cons
Very poor communication about their contract, because the leaders of this company only care about Modernizing Medicine and their bottom line and they do not work in a fair way with the dermatologist.
Reasons for Choosing Modernizing Medicine's EHR & Healthcare IT Suite
I thought that they would provide good service and care about their customer relationship but this was not correct.
April 2019
Erik from Advanced Eyecare, PC
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
EMA is the best ophthalmology EHR available.
Our experience has been so excellent with both the EHR product itself as well as the Modernizing Medicine team that we have since adapted their practice management software as well. While using another practice management company we were able to directly contrast the customer support between the two companies...and there was no comparison. From implementation to troubleshooting, the support from Modernizing Medicine is far superior to anyone we have come across. The support team is reason enough to choose EMA over its competitors. Fortunately they also have a superior product to go with a great support team. If you are considering an ophth EHR do not hesitate to go with Modernizing Medicine. You will not be disappointed. I have no financial incentive or other alternative motivation to promote this product. They have exceeded my expectations from the very beginning and I just really love this EHR!
Pros
The intuitive interface makes documentation far easier than any of the other systems we tested before choosing EMA. Even our more senior partners were able to adapt to this system coming from decades of paper charting only and without having to employ scribes.
Cons
We are ‘dead in the water’ on the very rare occasion that we loose internet connectivity. Currently there is no way to access prior patient records or testing since it is all stored on a cloud server. In 4 years of using this system we have only had this happen 2 or 3 times for a period of 1 hour to half a day. This has never been a problem with the EHR system itself but was either our internet service provider or once when there was an ‘attack’ on the amazon server system. Reverting back to paper at those times was a great way for us to realize how much we preferred documenting in EMA rather than paper!

Response from Modernizing Medicine
Replied April 2019
Good morning Dr. Niemi - Wow, thank you! We very much appreciate you taking the time to share your valuable feedback with us and others considering our software. Thank you from the entire Modernizing Medicine team! -Holly A., Clinical Solutions Manager
January 2019
Adam from MSK Group
Company Size: 201-500 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
EHR of the Future
We use the Modernizing Medicine EMA Orthopedic platform and are very happy to have found an EHR company that works with us and their other clients to make the system better for all. I also like the fact that each of the other EHR domains (ex. Derm, gastro, etc.) work together re utilizing tools already developed/solved for other domains instead of always having to design items from scratch, this dramatically improves the time from a "client system request" to "included in a release". If you are in the market for an EHR, I would suggest you take a serious look at the EMA platform from Modernizing Medicine and then decide if the system is right for your practice. Modernizing Medicine is a great company to work with in solving your clinical workflow challenges.
Pros
Excellent technical support staff and training staff. The ModMed Programming team is constantly coming out with updates and additional needed/requested functionality. They are always open to listen and understand the problems faced by our clinical staff and providers in order to design, develop, and implement solutions to our problems. The staff from Modernizing Medicine is always delightful to deal with and they are fully supportive of delivering the best experience and easing documentation burden around the clinical visit compared to other EHRs
Cons
The system is designed around the physician workflow and smaller office staff, this system is not as user friendly for office staff not involved with the clinical visit when you get into a large, busy clinic. Many of the administrative features found in the larger client base systems are not found in this one. They are making progress on all of the above with each and every update!

Response from Tara W.
Replied February 2019
Dear Adam - We cannot thank you enough for taking the time to share your honest feedback with us and others considering our software. We value the relationship we have with you and the entire MSK team. - Tara W., VP of Orthopedics & Pain Management
October 2020
Jennifer from 21st Century Dermatology, LLC
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2020
Great product
Overall, they are pretty reliable and their system works really well with our PM system, so win win all around.
Pros
EMA is a great, they keep you informed and are always up to date with all new and important information that pertains to your practice. They are always putting webinars out there so many options for training and knowledge issues.
Cons
When a problem arises, sometimes you cannot reach someone directly and leaving an email is not always convenient. The response is too delayed and very frustrating.

Response from Modernizing Medicine
Replied October 2020
Dear Jennifer - Thank you so much for taking the time to share your feedback with us and others considering our EHR system, EMA. -Holly A., Clinical Solutions Manager
June 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Absolute best EHR System for Specialties
The easiest EHR system I have ever used and very applicable to the specific specialty (at least from mt experience-- Dermatology)
Pros
This software is very user friendly, easy to learn, easy to use and saves A LOT of time for the doctor/provider or medical assistants/scribes.
Cons
More customization features specifically for one's practice would be nice however it is a stand out product as is

Response from Modernizing Medicine
Replied June 2019
We so appreciate you taking the time to share your experience with us and those considering our EHR system. Thank you! - Holly A., Clinical Solutions Manager
July 2013
Bill from Bryn Mawr Skin & Cancer Institute
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
July 2013
I lead the Administration and Operations for a 5 physician, 4 physician extender dermatology practice. Prior to this position, I spent 17 years as a senior executive at Accenture, the world's largest technology consulting firm. In this role, I worked with many Fortune 100 companies and their technology vendors. Software company evaluation and selection is one of my areas of depth and experience. Our practice spent over 1 year evaluating the EMR marketplace, watching closely as it evolved. We met with the sales and support personnel from the leading firms with Dermatology-specific solutions. In addition to features and functionality, we sought a partner with a vision, and the dedication and know-how to translate that vision to the market. We selected Modernizing Medicine (M2) in Q3 2012 and are approaching 1 year with it in production. I recently asked several of the physicians to share the best thing they like about M2 EMA. Their decidedly non-IT replies were - "it’s awesome, my patient visit documentation quality is stunning when compared to my old paper charts"; "it's amazing -it just keeps getting better with each release"; and "the coding accuracy, based on the Dx codes, is brilliant". Our pathology lab coordinator is effusive in her praise of EMA’s Cancer Log, and even more impressed with the fact that they value and adopt her input on how to make it easier to use. Our medical assistants (MA’s) love the new body maps in the latest update - more accurate and anatomically correct. The “EMA runs in background” feature is helpful when patients sign consent forms; they no longer accidentally hit the "home" button and close EMA. Several of our MA’s and one physician extender had experience with M2 EMA’s leading competitor, and they tell me EMA is significantly better and much easier to use. Given the size of our practice and the number of employees and providers, we elected the on-site training option. The trainers were young, dynamic, and impressive - not only in their knowledge of the software, but also their command of the business process flow within a dermatology practice. We trained in August, 2012 and went live after Labor Day. We hoped Meaningful Use (MU) would be attainable over the last 3 months of 2012, but we had muted expectations given the magnitude of the transition. After 1 month of using EMA and running the helpful EMA MU reports, we "knew" we were going to attain MU. We attested on 12/14/12. The MU Progress reporting is outstanding, and the drill downs take you right to where MA corrections are needed or omissions were made. It is obvious that the design of EMA is the work of physicians with deep clinical experience. The iPad and workstation platforms demonstrate the integration of advanced technology and streamlined dermatology office work-flow. Above all else, we continue to be amazed with the quality and dedication of every M2 employee we interact with. From the leadership team to the newest employee, we are consistently impressed with their desire to answer our questions and to help us succeed. A front desk employee of ours noticed an inconsistency in a “last visit date” field in EMA and we brought it to Customer Support’s attention. When M2 confirmed we’d identified a bug, we were showered with praise and they fixed it immediately. It is clear they are intellectually and emotionally invested in making M2 EMA the best. I don't believe we've found another bug since. After we selected EMA but early in our implementation approach, I had a software integration question. I asked to speak with someone in a leadership role on the “interface integration team”. Less than 4 hours later, Dan Cane called me at 7pm while I was watching my son play a baseball game. Dan spent 20-30 minutes discussing the pros/cons of the implementation and integration options I faced transitioning from our paper chart and legacy practice management system environment. How many other CEO’s could or would be willing to do that? When we began our EMR software selection process, our biggest fear was selecting an EMR product/company that would be eclipsed by others in the marketplace. We no longer have any fear of the future. We are 100% sure we made the right decision, and we could not be more pleased to have M2 EMA as our EMR partner.
June 2013
Brian from Bay Shore Dermatology, PC
Time Used: Free Trial
Ease-of-use
5.0
Customer support
4.0
Functionality
4.0
June 2013
I am in a 2 person general dermatology and Mohs surgery practice. I was using a paper chart system prior to switching to EMA in 2011, and now have almost 12000 visits documented in EMA. I always thought that when I left the military and entered private practice 16 years ago, I would adopt an EHR system very soon. I quickly realized that it was not easy to find a system out there that could match the efficiency of the single page progress note with anatomical figures that my practice like many others had been using for years. I set a goal to find an EHR system that would make me more efficient, but still allow the convenience of documenting the visit on an anatomical figure like most dermatologists have done for years. I also wanted to be more accurate and complete with my documentation, and preferably be more productive. Finally, I wanted a system that would allow me to maximize face time with the patient and minimize the drudgery of all the paper work associated with patient care. When I started evaluating EHR systems at different dermatology meetings in 2010 and 2011, I did not see a single system that met any of those goals. Then I stumbled upon the Modernizing Medicine booth at the AAD meeting In New Orleans. There was definitely a lot of interest in the product and I was immediately impressed. Finally, a system that appeared to be designed by a dermatologist with all my goals in mind. I have to admit the implementation was not as easy as I expected. The product was relatively new at the time we began and far from perfect, but it has improved by leaps and bounds - and Modernizing Medicine continues to find ways to improve it regularly. Most of my staff has learned to use EMA very quickly, and brand new employees seem to adapt to EMA faster than they do to a paper chart. I estimate it took 6 months to be reasonably comfortable with the system, but with the improvements made in the program now, I suspect that time could be even less for a new user. The coding feature of the program is I think one of its greatest strengths. I learned more about accurate coding in the first 6 months of using EMA than I had in 15 years of manual coding. The coding feature has not only shown me many areas where I was previously under coding, but has also highlighted visits where I previously may have lacked documentation to justify a code. I always take clinical photos of biopsy sites to help me prepare for future surgery. This program does an excellent job of assigning the photo to the patient's visit with a label almost effortlessly. Filling out a pathology request and all the specimen jar labels use to be a pain in the neck with a paper chart. Now, all the pertinent information is collected from the note and in a few clicks the request and labels are done. Not a single call back from the path lab because they cannot read the path request form since we started EMA. The ultimate goal of an excellent EHR system should be to make us a better doctor by allowing us to spend more time thinking about what is actually wrong with the patient, and to provide us tools to arrive at a diagnosis and treatment more accurately. With the ease of documentation and addition of some of the new features such as VisualDx, EMA is very close to achieving that ultimate goal for me.
April 2013
Gilbert from Canyon Eye Center
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2013
I am the owner/doctor of a solo ophthalmology practice and just opened a little over a year ago. I only have two staff members: a receptionist and a tech. I wanted to start off right away with an electronic health record system because I didn't have much storage space in my new office. I also wanted to qualify for Meaningful Use. I was looking for a cloud-based electronic health record (EHR) system because it would minimize the amount of computer equipment needed and be easily accessible. I also wanted a system that would utilize the iPad, if possible. I started with a company that had a very nice layout that displayed all the examination findings in one screen, but there were several major problems (watch out for these when you are shopping): The javascript-based interface accessed through a web-browser had many bugs. The IT team was poor. It was based in another country, so there was a problem coordinating time zones. There was also poor communication among the teams within the company. It took them 5 months of trying to program a bridge between my EHR and practice management (PM) systems, and by that time, I was just sick of the run-around that they gave me. I could not find the time to program all of my impression/diagnosis code/plan algorithms. The default ones they packaged for me were inadequate. I really wanted to use an iPad for my EHR. Even if I could access this EHR with the iPad Safari browser, the user interface was really designed for clicking with a mouse and using a PC keyboard. I finally went to paper charts for a few months while shopping around for other EHR systems. I randomly got a Google ad for Modernizing Medicine while writing my email and decided to check them out. When I clicked on their ad, they were advertising for their ophthalmology app, but had not released it yet. A few months later, I looked again, and found that they had just released their ophthalmology app and that they were Meaningful Use certified. I signed up with them a few weeks later and have been with them for the past 6 months. I was up and running just in time for the last attestation period for Meaningful Use for 2012 (October 2012). The company has been great to work with. The EHR to PM system bridge was completed within a few weeks. The online training was great and timely (we fit the sessions within a month and this gave me time to spare for going online in time for October 2012). Customer service has also been wonderful. They are continually making improvements. The system is easy to use, and it comes packaged with impressions/plans that is already great. The time-saving program that makes most accessible the most common impressions/plans that you choose is really time-saving. I also love how it is "customizable" on the fly. If you don't like one of the pre-programmed items, you change it and it is saved for the next patient with the same presentation. I am most impressed with their native iPad app. To me, it is the biggest selling point of Modernizing Medicine. When I signed up with Modernizing Medicine, they were, as far as I knew, the only cloud-based EHR with a native iPad app. The only other company with a native iPad app was one which was apparently pretty expensive and also required me to purchase an in-house server (another huge expense). As a note, if you are in the market for an EHR in which you can use an iPad, don't be tricked by other companies which claim that you can use the iPad to navigate their program. Most of them use a remote desktop program in which the iPad is essentially mirroring the screen from a separate Microsoft Windows computer in your office (a former colleague of mine was duped this way). It is slow, because you are running the EHR 'secondhand,' and the iPad touch interface was never made to navigate through Microsoft Windows. If you see an ad from another company that shows an iPad with a screenshot that looks like a Microsoft Windows window, be wary! The iPad interface of Modernizing Medicine is very easy to use (and easy to learn) and saves me a lot of time. With my previous EHR, it was still inconvenient to lug around a laptop from room to room or from a room to a table surface to use the mouse and keyboard to fill out charts. With EMA (Modernizing Medicine), I can fill out charts while I walk from room to room between patients. Electronic prescriptions are sent right through the app. I have one iPad for myself, and one for my tech. My staff love the program. One of my iPads has a cellular data plan activated - the benefit of this is that it can still operate if the Internet connection in your office is down. I also can take the iPad from hospital to hospital if I need to do an off-site consult. I have given Modernizing Medicine 5 stars in three of the rating categories. I gave 4 stars for the product quality, only because I have encountered bugs even if it is a very high quality product. However, I have never encountered an EHR that does not have bugs (my colleagues all tell me that their EHR systems have bugs). In addition, Modernizing Medicine has been very proactive in addressing bugs and making improvements.
January 2018
Maria from Eye M.D. of Niceville
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2018
EMA-Ophthalmology is well-designed for the specialty. It has great functionality & is user friendly.
EMA-Ophthalmology is a great system and saves trees. Patients are impressed with not having to fill out paperwork, since our technicians update their medical history and current medications while they are dilating. We like not having to store paper records or maintain an expensive server.
Pros
The ModMed customer support is very responsive and professional. EMA's cloud-based design and integration with our practice management system has allowed our practice to be virtually paper-free. It took a bit of effort to get protocols set up to streamline our visit notes, but now it is a big time saver. The e-prescribing function and new office flow features are great. We use the EMA app for iPads primarily, but the web version is also easy to use. I recently attended their annual conference and was thoroughly impressed with the company's sincere interest in user feedback to constantly improve their product.
Cons
There was one time (once in two years) when the system was unavailable for a couple of hours, but we used the "Paper EMA" sheets you can download and print as a back-up until it was restored. The only other negative we have noticed is that it is difficult for the system to bill corneal topography with the correct codes.

Response from Modernizing Medicine
Replied January 2018
Hi Maria - Thank you so much for taking the time to share your positive feedback about EMA with us and others. As always, if there's anything our team can assist with please do let us know. Take care! -Alex B. in Marketing
December 2018
Bishr from Michigan Dermatology
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Best Dermatology EMR
I bought a small dermatology practice and converted a paper practice to EMR- best decision I made because I am efficient, compliant, and can deliver great patient care.
Pros
Best dermatology EMR out there, very streamlined and easy to use. I am incredibly happy with my choice because it gives me efficiency, and it has very nice built in capabilities for dermatology. There is also analytics built into it which help you run all kinds of reports including CPT code, diagnosis, referring doctor, patient reports and many others. There is also a practice management system that fully integrates with the EMR so you can have all in one and no need for another. I personally use Kareo which integrates quite well with it. Great support team when you need them.
Cons
It is more costly than other EMRs but you get what you pay for- I would rather pay more for a better product.

Response from Holly A., Clinical Solutions Manager
Replied January 2019
Hello! We greatly appreciate you taking the time to share your honest feedback with us and those considering our EHR, EMA. We're thrilled to hear you have been happy with your decision.
May 2019
Barry from Blue Ridge Ear, Nose and Throat
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2019
Very happy otolaryngology practice!
Mod Med was on our short list of four vendors for evaluation. Two were specialty specific, two were general. 1.5 years into our installation, we are SO GLAD that we selected this system and strategic vendor partner.
Pros
Doctors love the iPad device. We absorbed staff attrition because of system efficiencies, now doing the same clinical work with less staff. Practice Management has been a pleasant surprise. We now collect 10% better than with our previous system because of integrated clearing house and point-of-sale merchant services devices.
Cons
Mod Med is a dynamic company and constantly updating the products. We love that! The frequent updates requires you to keep up with release notes (we don't mind this) and sometimes a new release breaks old features (we don't appreciate this). There's still room for better alpha/beta testing. Additionally, Mod Med needs to enhance ancillary service features (audiology, allergy). We know those changes are on the road map, but we need them.

Response from Modernizing Medicine
Replied May 2019
Good morning Barry - Thank you so much for taking the time to share such a detailed review with us and other considering our ENT EHR system. - Holly A., Clinical Solutions Manager
September 2018
Linda from Wendy Sadoff Md Dermatology PC
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2018
Great EMR product
Pros
Modernizing Medicine better known as EMA is by far one of the most user friendly and easy to navigate products on the market. I like the big print and colors that are easy on the eye. Using an EMR daily, 5 days a week requires many hours on your computer or tablet. Modernizing medicine has really taken the time to listen to their users to make a very well rounded product.
Cons
When in a patient's file it would be helpful to click on the results log within the patient's file. Not have to choose results log, input the patient's name, apply filters and then the pathology appears so I can enter my documentation.

Response from Modernizing Medicine
Replied September 2018
Hi Linda - Thank you so much for taking the time to share your positive review and some great product feedback as well. I will certainly pass this along to our teams as we love sharing our clients' success stories and areas to improve our products. Glad to have you as part of the Modernizing Medicine family! - Holly, Clinical Solutions Manager
September 2017
Audrey from ECPS
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Finally a specialty EMR done right!
Overall excellent software. It might cost more than some of the others but I believe it is worth it and should allow you to see more patients, therefore bring more money in, in the end. I came from working in a derm office using this platform and am now in Plastics and am desperately trying to convert my new practice to EMA Plastics.
Pros
They clearly listen to providers and are constantly making changes to improve their system. It comes with built in counseling, patient education, diagnosis codes, it codes all your office visits/procedures for you, keeps track of global periods, allows before and after image comparison (which is huge for stubborn acne teens), it is user friendly, works across desktops, ipads, iphones, the through the use of protocols, it can make charting go extremely fast!
Cons
There is always room for improvement but overall I can't really say anything that stands out for negatives. It would be nice if some of the standardized features like patient history, patient portal had some customizable features or the ability to rearrange topics for personal workflow, but it's nothing major.
March 2015
Kathy from Alta View Eye Care Center
Industry: Medical Practice
Time Used: More than 2 years
Ease-of-use
4.5
Customer support
4.5
Functionality
4.0
March 2015
One of the first users
Pros
The software was easy to implement and fairly easy to learn. The ability to learn in the "sandbox" before going live with real patients was extremely helpful. As with all new programs, there is a learning curve, but based on comments from physicians in our area regarding their EMR programs, Modernizing Medicine was the easiest to learn and the least problematic. The support you receive is excellent. There is always someone to talk to about any problems or questions you may have.
Cons
The main problem we have is we kept our practice management system, which required Modernizing Medicine to create a bridge that allows the demographics to transfer from one program to the other. It only takes a minute; however, when the clinic is very busy, that minute seems more like 5. As far as the vendor, I can't think of any negative.
May 2019
James from Hospital & Health Care
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Overall great system that only misses on minor features
EMA has allowed us to cut down on the time that our providers spend entering notes by orders of magnitude over other systems we have tried.
Pros
Ease of use and functionality. It is only missing a few small features that I think would make things easier. There is no way, for example, for a manager to get ability to view all tasks assigned to all staff members. Only the assigner and assignee can see the task. Additionally, the system does not incorporate "." phrase programming for frequently used phrases.
Cons
It is expensive. Full licenses are relatively high priced and pricing faxing per fax sent puts that feature out of range for most busy practices, including ours.

Response from Modernizing Medicine
Replied May 2019
Good morning James - Thank you so much for taking the time share your feedback with us and those considering our urology EHR. We will pass along your suggestions as well to our team here. -Holly A., Clinical Solutions Manager
May 2019
Phil from Blue Ridge Dermatology
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Look No Farther
After using other EMR's, EMA was a dream come true. I wouldn't want to run my practice without it. It is the first system that I found better—and it was FAR better—than paper.
Pros
It was quick and easy to use. I completed the training each evening on my own. The training was excellent and I was very ready to use it well the first day I went live. It got better from there. The program was essentially never down (maybe 15 minutes once in a year). The staff loved the program. They also found it easy to learn and efficient to use. They loved the automation features.
Cons
Creating and modifying scheduling templates was complex for our office. Office supply inventory is not yet completed.

Response from Modernizing Medicine
Replied May 2019
Dr. Mills, thank you for sharing your positive feedback with us and glad the training was beneficial. -Holly A., Clinical Solutions Manager
March 2018
LINDA from WENDY SADOFF MD DERMATOLOGY PC
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
amazing work flow , MIPS usage extremely easy, good customer support
clear and accurate data to complete a visit with a patient in a timely manner. EMA integrates with our Billing software and make workflow easy daily for staff. The clicks of the system are minimal. From previous EMR's there is no comparison to the function of EMA. Good job to the developers and the continued software updates to improve functionality of the program.
Pros
Easy work flow and customer service is fabulous. The program allows easy usage of patients visit information and population of MIPS requirements. Pathology reports, consents and much more is very organized and minimal clicks to function.

Response from Modernizing Medicine
Replied March 2018
Good morning, Linda - Thank you so much for taking the time to share your positive review and feedback. We will certainly pass this along to our teams as we love sharing our clients' success stories. We're glad to have you as part of the Modernizing Medicine family! -Alex B., Marketing at Modernizing Medicine
February 2015
Andrew from Pennsylvania Dermatology Partners
Industry: Medical Practice
Time Used: Free Trial
Ease-of-use
5.0
Customer support
4.5
Functionality
5.0
February 2015
EMA as a great tool for a multi-location dermatology group.
Pros
EMA provides a very thorough set of tools with which to chart and track patient visits for Dermatology. It is visually pleasing, robust, easy to teach, and easy to navigate for Doctors and Staff alike. We have found that the software is able to document both routine and unusual visits with similar ease. Great features like "stickiness" make routine tasks increasingly simpler overtime. As a company, EMA offers better than average support for routine problems, usually striving to fix issues quickly after being notified. The software is robust and seldom has availability or speed problems. Constant updates demonstrate Modernizing Medicine's commitment to keeping the software relevant and current, as well as increasing its functionality. Overall, it has been a great tool to support our Medical staff in treating and managing patients. We spent extra time and money to link EMA to our LIS and to our PM systems, and that has provided both great efficiency and higher quality data consistency (meaning less mistakes).
Cons
Because the software is web-based and centralized, it is not always suitable to unique needs or special requests of any specific practice. That said, most of our needs have been addressed within the software.
May 2019
Mark from Randall Dermatology
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
EMR Heaven
Pros
A dream product! Makes other EMRs look like a mechanical typewriter EASY to use, makes charting a joy, fact and accurate. rare down times, made for the provider, billing PM system works well A providers dream come true can use on Laptop or IPAD Simple and easy to customize
Cons
They do not have for primary care yet It does not read my thoughts yet.

Response from Modernizing Medicine
Replied May 2019
Hi Mark - We're so glad to hear about your positive experience with our EHR and PM systems. Thank you for taking the time to share your feedback! -Holly A., Clinical Solutions Manager
May 2018
Caryn from NBD
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Functionality
4.0
May 2018
Good Experience
Pros
good interface, works well for specialties- dermatology/orthopedics/ophthalmology, very detailed, easy to use,
Cons
does not interface super easily with payment system, have to click around a lot to get to where you want

Response from Holly
Replied May 2018
Thank you Caryn for taking the time to share your thoughts with us and others considering our product. We would recommend taking advantage of the feature release webinars which are posted on modmed® Central. They include a wealth of information that can help users become more efficient. Topics range from ePrescribing, to the Virtual Exam Room and updates to Previous Findings just to name a few. If you ever need additional assistance, our support team can help as well! You can reach out to them at 561.880.2998 x2 or support@modmed.com. Have a great week! -Holly A., Clinical Solutions Manager
December 2018
Loyd from Dermatology Physicians of CT
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
December 2018
Great EMR
Overall it is great. Best on market for derm. I am very happy and think it is the best by far for derm.
Pros
Very easy to use. Based on an iPad. Very intuitive. Staff likes using it also. Updates are say to get.
Cons
Can get pricey. They should not charge for pathology reports but do. Should give more discounts for multiple users.

Response from Holly A.
Replied January 2019
Thank you for taking the time to share your positive feedback with us and those considering our EHR software. It's greatly appreciated! -Holly A., Clinical Solutions Manager
July 2019
Larry from Clearlyderm
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
July 2019
EMR for Derm
I am able to document my interactions with dermatology patients who usually have multiple Chief Complaints and multiple procedures quickly and efficiently
Pros
Very user friendly and easy to document lesions and their treatment
Cons
Fairly expensive and ongoing support is not cheap

Response from Modernizing Medicine
Replied July 2019
Hi Dr. Feldman - Thank you so very much for taking the time to share your feedback with others considering our EHR system. Glad to have you and ClearlyDerm as part of the Modernizing Medicine family! - Holly A., Clinical Solutions Manager
December 2018
Mark from Durango Dermatology
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2018
Best Dermatology EMR out there!!
We’ve used EMA for about eight years and the PM system for 2 1/2 and have been very pleased. They continue to evolve the system making it better every year.
Pros
The best EMR for Dermatology on the market (we’ve had three) Fully integrated PM, Path and clinical in one system
Cons
Meeting meaningful use criteria has made some aspects more cumbersome (a reflection of MU more than ModMed)

Response from Holly A., Clinical Solutions Manager
Replied January 2019
Thank you for taking the time to leave your honest feedback about our EMR and PM software! Glad you have had a positive experience.
May 2019
Sandra from Medical Practice
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2019
EMA EHR Feedback
being able to run our quality measures and provide this information to other companies we do business with is very helpful.
Pros
It is easy to use and give great notes for challenging claims denied.
Cons
Sometimes when updates happen new problems occur and take time to resolve

Response from Modernizing Medicine
Replied May 2019
Good morning Sandy - Thank you for taking the time to share your feedback with us and those considering using our EHR and Practice Management systems and MIPS Advisory Services. - Holly A., Clinical Solutions Manager
May 2019
Jeff from ENT & Allergy
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2019
EMA vs eCW
Pros
Otolaryngology module specific to our practice is well designed and as changes were needed, they were done in a timely manner
Cons
Initially, the PM side of the software was not as good as our prior system, but over time, the updates and changes have improved it greatly

Response from Modernizing Medicine
Replied May 2019
Hi Dr. Goodell - Glad you and your practice have benefitted from our EHR and PM system. We greatly appreciate you sharing your feedback! -Holly A., Clinical Solutions Manager
December 2018
MARY from BOCA RATON DERMATOLOGY
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
December 2018
Very user friendly
Extremely state of the art as opposed to our previous software. I love it!
Pros
Appointment scheduler is wonderful and very easy to follow as well as the appointment finder when scheduling an appointment.
Cons
Takes to many steps and clicks to post insurance checks that come in the mail. Should be able to auto allocate.

Response from Holly A., Clinical Solutions Manager
Replied January 2019
Hi Mary - Thank you for taking the time to share your feedback with us and others considering our software. Glad you have found the Appointment Scheduler beneficial!
May 2018
Erica from Medical
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
The way EHRs are meant to be
Pros
Makes chatting a Breeze User friendly, Cuts charting time in half Codes instinctually & will likely get remimbursed
Cons
Used for Specialist in Gastrointestinal & Dermatology Would love it if a system was available for Internal - Functional Medicine

Response from Holly A.
Replied June 2018
Hi Erica and thank you so much for your positive feedback and taking the time to share your thoughts. We're so glad to hear about your positive experience! Our EHR system currently serves dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices, as well as ambulatory surgery centers. Have a great week! -Holly A., Clinical Solutions Manager
December 2018
Michele from NSPC
Company Size: 501-1,000 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2018
Life changing
Pros
Ease of documentation, consistencies for standardization, customization options, ease of workflows and maneuvering through the patients chart
Cons
Lack of ASC capabilities....for now. Downtime issues or plan/protocol breaks when an upgrade is pushed

Response from Holly A., Clinical Solutions Manager
Replied January 2019
Hi Michelle! We really appreciate you taking the time to leave your feedback and glad you have found documentation in our EMR easy to use.
May 2019
betsy from Dermatology Associates
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
May 2019
Evaluation of Modmed EMA
Helps with MIPS. I dont think there should be a charge for users to attend a yearly conference to learn more about the system they are paying handsomely for
Pros
It is capable of producing a comprehensive clear note. The ability to access pictures and notes is good .
Cons
It requires technical skills that have outstripped our dedicated older workers capabilities. We have to have younger tech savvy assistants do much of the work including path logs and notes. The notes are too long and the assistants have to spend their time with i-pads in hand instead of physically helping the patients and providers. Our overhead has skyrocketed with more personnel and the increased costs to EMA. We have spent many long hours implementing and training with this system and the charges just keep coming
Reasons for Choosing Modernizing Medicine's EHR & Healthcare IT Suite
because most other derms have it. And now they have a monopoly which is not good

Response from Modernizing Medicine
Replied May 2019
Good morning Dr. Beers - We appreciate you sharing your honest feedback with us and have passed along your concerns. modmed Central is a great resource for helpful videos, product updates, etc., and our support team (https://www.modmed.com/support/) is always happy to assist you and your staff. - Holly A., Clinical Solutions Manager
June 2013
Jeff from Alabama Dermatology Associates
Time Used: Free Trial
Ease-of-use
5.0
Customer support
4.0
Functionality
4.0
June 2013
I practice in a dermatology group with five other physicians and one nurse practitioner. I have been using EMA since October of 2011. Prior to EMA, I was using paper charting. My transition was fairly smooth and painless. After training online and by phone, my staff of one medical assistant/scribe, one LPN, and I practiced with a few live patients before going "live" with all my patients. I have been very satisfied with both the web based and iPad version. Support has been excellent. While I cannot say that EMA has made me quicker or more efficient than I was with paper charting, I can say that it has improved the appearance, readability, and accuracy of my charting. In particular, the pathology and cancer logs have greatly enhanced my ability to track biopsy results and to ensure that patients all receive appropriate care in a timely manner. I find the system intuitive and easy to use. Obtaining meaningful use was not difficult. Modernizing Medicine is constantly working to improve EMA and I look forward to the frequent updates. For my practice, the fact that EMA does not have an integrated practice management system was an advantage. When I adopted EMA, other providers in my group did not want to start at the same time. We were able to keep our old PMS (Provision) and avoid interrupting my partners' patient flow while I was transitioning to EMA. Provision has since built a two way bridge with EMA so that patient and billing information flows between the two systems very well. Now, all but one of our practitioners use EMA to some extent. I am very satisfied and recommend EMA to anyone who wants to use a cloud based EMR.
December 2018
Priscilla from Alta Dermatology
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
So easy to use!
Pros
Everything it’s so efficient and constantly being improved. I will think of a way to improve something I submit a ticket and then it’s there!!!!
Cons
When there is a glitch and the wait period for the resolution, it’s not usually long but waiting is so hard!

Response from Holly A., Clinical Solutions Manager
Replied January 2019
Thank you so much for sharing your experience in using our EHR system, EMA. We're glad you find the system easy to use.
January 2013
Matthew from Illinois Dermatology Institute
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2013
I have been extremely happy with EMA in all aspects since I started using it over 1 year ago. It is a very intuitive and easy to learn system, and I went from paper charts to EMA so I did not have much electronic medical system experience. That being said, it took our group over 1 year of looking at other various dermatology systems, and Modernizing Medicine just really seemed to be the best fit for our group. The advantages that I find with EMA are numerous, but I will mention a few. First, it is cloud-based, so you do not have to set up an expensive server system or have a lot of internal IT support, which especially if you have multiple offices can get quite costly. Second, you do not have to spend weeks and weeks "setting up" the program - because it was started by a dermatologist it basically knows what most of us typically do and fills it in accordingly from the get go. However, if you do want to change things, it is a very simple thing to do, and it will revert to those changes thereafter unless you tell EMA otherwise. Third, Modernizing Medicine is very customer friendly and they are very good at continuously improving the system and making it even more user friendly. No EHR program will be perfect, but they continue to respond to everyone's comments so they can make the best system possible. There are occasional slow downs in use, but they do not happen very often or long (with the possible exception of after they have done a big updgrade). Overall, I have been very happy using EMA and would not hesitate to recommend them to anyone considering an electronic health record system.
April 2015
Sue from Dermatology Associates
Industry: Medical Practice
Time Used: More than 2 years
Ease-of-use
4.0
Customer support
4.0
Functionality
3.5
April 2015
RN using the dermatology application since 9/2012
Pros
Great dermatology software. Customer support is very quick and responsive
Cons
Prescription refills are cumbersome to navigate. It is frustrating that they do not show in the patients chart if you ok a RF from the refill tab. Also there is no way to order tests without creating an office visit. It is often that our nursing staff is ordering tests for pts over the phone and we have no way of doing this in EMA, but must "old school" it and write out lab orders by hand.
May 2019
Sarah from SPRINGFIELD EYE ASSOCIATES, INC
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
May 2019
Great Product
Pros
user friendly , good support & robust functionality
Cons
not enough information with new updates

Response from Modernizing Medicine
Replied May 2019
Hi Sarah - Thank you for taking time to leave a review and sharing your feedback. I wanted to share that modmed Central is a great resource where you can access information on product updates and more. -Holly A., Clinical Solutions Manager
May 2019
Alan from Alan R Malouf MD PA
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Best for ophthalmology
Excellent support
Pros
Friendly for non scribe practices. Dual platorm, ipad and web.
Cons
No significant issues. Very happy with program.

Response from Modernizing Medicine
Replied May 2019
Hi Dr. Malouf - Thank you so much for taking the time to share your feedback with us and those considering our ophthalmology EHR. - Holly A., Clinical Solutions Manager
June 2013
Linda from Karen D. Allen, M.D.
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
June 2013
Before going to the training in Florida, I was skeptical if there could actually be a dermatology compatible EMR. Our small practice (1 doctor and 2 medical assistants) was moving locations and starting fresh after using only paper charts. The 2 medical assistants do everything from patient check in, scribing for the doctor, assisting in procedures, answering phones, check out, and billing. We needed a software that would help, not hinder, our office flow. We have been pleasantly surprised over and over again! Here is why we love EMA and the company that brings it to us. EMA has been developed and continues to be improved by people who use it. This translates into easy-to-use software that works in the real world. Our staff have different comfort levels with computers, but all of us have been able to use EMA proficiently in a short amount of time. EMA makes caring for our patients easier. EMA saves time, freeing us to do the most important thing, taking care of our patients. We often take credit when our patients say “this office is like a well-oiled machine”, even though much of our efficiency is due to EMA. When we have a question or a suggestion, the support team at Modernizing Medicine responds quickly. The suggestion process is easy and our suggestions are taken seriously. The improvements that are made are consistently an improvement. Their staff is professional, knowledgeable, and refreshingly kind. I am not someone who likes change, but when it comes to EMA, if something is changing, it means it is only getting better.
July 2013
John from DeSpain Cayce Dermatology
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
July 2013
We are a busy two doc/two esthetician medical and cosmetic derm practice that offers the complete scope of derm services, plus dozens of cosmetic treatments. We switched from our old system to EMA in December 2011, as it clearly was more sophisticated. With the prior system, the doctors had to be word processors, having to free text into notes. Reviewing prior notes/diagnoses was tedious, and no easier than flipping through a paper chart. We launched EMA just before Christmas 2011, after our team completed weekly webinars with a trainer and did homework on the aspects of the software unique to their positions. The implementation was fairly smooth; we had issues with the interface in Advanced MD (billing/scheduling software) that cannot be completely attributed to either company; and the users stumbled on various issues, however, support (voice calls or emails) was very responsive and attentive. Early in 2012 there were issues with crashes of the cloud servers, resulting in no chart access for minutes (rarely hours) at a time. The company was quite response, and since changing from the cloud hosting, we've had stable access to the software for nearly a year. We love EMA. Its easy to use, intuitive, and robust; support is excellent, the company is responsive, and constantly improving the software. It saves us time and improves the quality of our care, hence we are more productive and profitable. The built in PT education features (handout and vDX links) are incredibly helpful. There is no better derm software in my opinion!
November 2017
Kenneth from Eye Physicians of VA
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2017
3 years of almost daily use with patients
Pros
EASY TO LEARN, LOCATION BASED SOFTWARE MESHES EASILY WITH ICD 10, TOUCH ANATOMICAL LOCATION TO APPRAISE CODING SOFTWARE OF WHERE TO CODE FOR.
Cons
MONTHLY COST A LITTLE HIGH, NO REDUCED COST PLAN FOR PART TIME DOCTORS, A LITTLE SLOW DOWNLOADING LARGER FILES SCANNED IN FROM PAPER NOTES
May 2019
Lisa from Lisa Abernethy Christman, MD, Dermatology, PA
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
May 2019
Love EMA!
great photos MIPS
Pros
I like ease of use and ability to customize
Cons
I don't like fees for outbound faxing - so I just fax less

Response from Modernizing Medicine
Replied May 2019
Thank you so much Dr. Christman for sharing your positive feedback with us and others considering our dermatology EHR, EMA. -Holly A., Clinical Solutions Manager
July 2016
Vanessa from Pinkas E. Lebovits MD PC
Industry: Medical Practice
Time Used: More than 2 years
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
July 2016
Extremely User-friendly, Highly Intuitive!
Pros
The software is well-designed across all platforms (ipad or web). Highly intuitive and highly customizable. The software learns the provider's most commonly used diagnosis codes and plans and puts them at the top for easy selection. Extremely accurate billing and coding conversion that integrates well with our Practice management system.
Cons
Nothing really, but would like to see more functionality on the scheduler.
June 2017
Crystal from Cleaver Dermatology
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2017
Our company has been using EMA since 2012 and it has grown since
Pros
Ease of use of the software, also the company always has webinars for new improvements that come out quarterly.
Cons
sometimes the whole server may go down and take longer than expected to come back up. This takes time away from the company to put in charges .
September 2020
Khalique from Mid Atlantic Plastic Surgery
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
4.0
September 2020
Disappointment in EMR with terrible billing capacity.
Have had 5 different people for our practice Revenue collection cycle over the past two years and have continued to never meet the expectations promised. The EHR part is good but Revenue cycle management is really something to not get involved. No one follows through with tasks and a new person gets assigned for accounts every 3-5 months.
Pros
Easy software to use with templates like most EHR, I liked the ease in modifying notes and the IPAD features.
Cons
The EMR and EHR connectivity with their Billing is horrible.
Reasons for Switching to Modernizing Medicine's EHR & Healthcare IT Suite
WE were promised a better price point and lured with a smaller Revenue Cycle cost, but it makes sense, they don't actually do a good job at all.

Response from Modernizing Medicine
Replied October 2020
Hi Dr. Zahir - We appreciate your transparent feedback. I understand that you have been able to meet directly with some of our leadership to help identify the challenges and issues you have expressed and are currently working together to improve the situation. - Angela, VP of RCM Operations
December 2018
Gib from MSK Group, PC
Company Size: 201-500 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
GREAT product!
Best of bread
Pros
Support Feature rich updates monthly Genuinely research needs to add to the product Onboarding and training
Cons
Interfacing Managing provider custom fields

Response from Holly A., Clinical Solutions Manager
Replied January 2019
Hi Gib - We appreciate you taking the time to write a review about our EHR system, EMA, and glad you've had a positive experience at your practice.
February 2018
Deanna from Urology Nevada
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
February 2018
Operations Analyst - Urology
Never Buy this system
Pros
The System looks nice, Training staff was nice and seemed to be very knowledgeable. Other then that, I don't have anything else to say nice about this system.
Cons
Sales promises you the world but watch out! Poor Implementation, never had a site visit nor did they gather my Interface requirements and when I asked about the requirements, I was told "we have done this 1000 times we know what we are doing", I wasn't given any test environment with working interfaces to our PM system Test Environment to test the interfaces in advance of go live, when I asked for Interface specs, I was told they don't have any and I still do not have them. I argued the point months in advance of Go Live and I was told that if they were to give me a test environment it would delay my go live until 3rd qtr 2018 instead of 1st qtr 2018. Go Live, they decide to upgrade our Production Environment that morning without notifying me, we had blow ups (errors) across 3 locations (80+ users) Since January 15th, I have 90+ issues I've reported to them and 46 issues still open, and the majority of the 46 issues are things that Development has to fix or Interfaces that need to be fixed because they are lacking data such as Date of Death, Our Doctor's Name, No Referring Provider Interface (and they charged me to upload a .csv file so I could have something in the EMR) and more, It's been a nightmare and still is. I wouldn't select this EMR if I had to do it over again because the original quote is low, but then you get hit with we'll it you want that feature you will have to pay X Amount per Month. NIGHTMARE COMPANY to deal with. I can go on and on, but this will have to do. I think you can get of it.

Response from Alexandra
Replied February 2018
Hi Deanna - We hear your concerns and our team is committed to helping you with the challenges your practice has been facing. A representative from our company will contact you as soon as possible. - Alex B., Marketing
June 2013
Kim from Advanced & North Baltimore Dermatology
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
June 2013
We are an office that is hard to please when it comes to software, or working with business associates. We want as close to perfection and you can possibly get and don't accept anything less. That is what we have with Modernizing Medicine. We are a high volume dermatology practice of 7 providers. The system we used to use had many issues with it. I was constantly on the phone with their support, that is - when I could get in touch with them. They made promises that rarely were kept. From day one that we started using Modernizing Medicine, we have had a great relationship. The software itself has saved all 7 of our providers so much time. It has made it possible for them to see more patients through out the day and complete notes quicker. What used to take weeks to finalize notes can now be done the same day. It is also very user friendly. We started with Modernizing Medicine approximately 2 years ago. The training was great. We were assigned certain trainers that worked with us until we were ready to go live. They led us through every step and still do. We also like that they are in constant contact with us for updates and anything new with the company or the software itself. The support staff are top notch. Any time we have had questions they were right on it. Very friendly and professional. I would highly recommend this company!
Displaying 1 - 50 of 140 reviews