Modernizing Medicine's Healthcare IT Suite


Modernizing Medicine offers a specialty-specific EHR system and healthcare IT suite that includes practice management, analytics, revenue cycle management, patient kiosk and patient portal, plus telehealth and pathology (for dermatology practices). The suite of solutions is available for dermatology, ophthalmology, orthopedics, otolaryngology, urology, plastic surgery and pain medicine practices.

A native iPad application includes built-in specialty-specific knowledge, an ICD-10 solution and a MIPS intelligence platform.

Built by practicing physicians, Modernizing Medicine collects structured data and is prepared for value-based care under MACRA. The system’s adaptive learning engine can remember a provider’s specific preferences and physicians can actively select commonly used diagnoses, prescriptions and consent forms. Utilizing the Interactive Anatomical Atlas and Virtual Exam Room, physicians can tap and touch their way through an exam while facing their patients.

Some benefits include time savings, automated billing and coding, cloud-based functionality, no templates or macro restrictions, data-driven productivity and enhanced patient engagement.

Dermatology
Dermatology

Dermatology

Plastic surgery

Plastic surgery

orthopedics

orthopedics

Visit overview

Visit overview

Ophthalmology

Ophthalmology

Telehealth

Telehealth

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



107 Reviews of Modernizing Medicine's Healthcare IT Suite

Overall rating

4.5 / 5 stars

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SARAH from IDAHO SKIN INSTITUTE

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

BECOMING MODERN

Pros

MODERNIZING MEDICINE HAS A VERY EASY CHECKIN AND CHECKOUT SYSTEM. EASE OF USE ON THE PMA SIDE IS GETTING BETTER DAILY

Cons

THE REPORTS RUNNER IS NOT VERY USER FRIENDLY.

Review Source: Capterra

Linda from Wendy Sadoff Md Dermatology PC

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2018

Great EMR product

Pros

Modernizing Medicine better known as EMA is by far one of the most user friendly and easy to navigate products on the market. I like the big print and colors that are easy on the eye. Using an EMR daily, 5 days a week requires many hours on your computer or tablet. Modernizing medicine has really taken the time to listen to their users to make a very well rounded product.

Cons

When in a patient's file it would be helpful to click on the results log within the patient's file. Not have to choose results log, input the patient's name, apply filters and then the pathology appears so I can enter my documentation.

Review Source: Capterra

Response: Modernizing Medicine, Modernizing Medicine

September 2018

Hi Linda - Thank you so much for taking the time to share your positive review and some great product feedback as well. I will certainly pass this along to our teams as we love sharing our clients' success stories and areas to improve our products. Glad to have you as part of the Modernizing Medicine family! - Holly, Clinical Solutions Manager

George from PSSO

Specialty:  Pain management

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very cumbersome. Better EMRs out there.

Looks "pretty" when you first see it, but this program is very cumbersome. Requires multiple mouse clicks for simple tasks. You have click from screen to screen multiple times to complete a chart note. Customer support is horrible. I was locked out of system after hours on a Friday and could not get anyone to help me regain access until Monday. More expensive than other EMRs we looked at including E-Clinical and Epic. In so many words, we have been very disappointed with this system.

Pros

Physical exams can be customized fairly easily. Otherwise, there are not many positives to this system.

Cons

Very low, cumbersome, lots of clicking, horrible customer support, more expensive than it appears.

Review Source

Response: Holly A., Modernizing Medicine

July 2018

We certainly appreciate you sharing your feedback, as it will help both our team and product to better meet the needs of our clients. Someone from our customer success team will reach out to discuss your experience, or you can reach us at 561-880-2998 x2. - Holly A., Clinical Solutions Manager

Caryn from NBD

Specialty:  Dermatology

Number of employees:  2-10 employees

Ease-of-use

Functionality

May 2018

Good Experience

Pros

good interface, works well for specialties- dermatology/orthopedics/ophthalmology, very detailed, easy to use,

Cons

does not interface super easily with payment system, have to click around a lot to get to where you want

Review Source

Response: Holly, Modernizing Medicine

May 2018

Thank you Caryn for taking the time to share your thoughts with us and others considering our product. We would recommend taking advantage of the feature release webinars which are posted on modmed® Central. They include a wealth of information that can help users become more efficient. Topics range from ePrescribing, to the Virtual Exam Room and updates to Previous Findings just to name a few. If you ever need additional assistance, our support team can help as well! You can reach out to them at 561.880.2998 x2 or support@modmed.com. Have a great week! -Holly A., Clinical Solutions Manager

Erica from Medical

Specialty:  Other specialty

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

The way EHRs are meant to be

Pros

Makes chatting a Breeze
User friendly,
Cuts charting time in half
Codes instinctually & will likely get remimbursed

Cons

Used for Specialist in Gastrointestinal & Dermatology
Would love it if a system was available for Internal - Functional Medicine

Review Source

Response: Holly A., Modernizing Medicine

June 2018

Hi Erica and thank you so much for your positive feedback and taking the time to share your thoughts. We're so glad to hear about your positive experience! Our EHR system currently serves dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices, as well as ambulatory surgery centers. Have a great week! -Holly A., Clinical Solutions Manager

LINDA from WENDY SADOFF MD DERMATOLOGY PC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

amazing work flow , MIPS usage extremely easy, good customer support

clear and accurate data to complete a visit with a patient in a timely manner. EMA integrates with our Billing software and make workflow easy daily for staff. The clicks of the system are minimal. From previous EMR's there is no comparison to the function of EMA. Good job to the developers and the continued software updates to improve functionality of the program.

Pros

Easy work flow and customer service is fabulous. The program allows easy usage of patients visit information and population of MIPS requirements. Pathology reports, consents and much more is very organized and minimal clicks to function.

Review Source: Capterra

Response: Modernizing Medicine, Modernizing Medicine

March 2018

Good morning, Linda - Thank you so much for taking the time to share your positive review and feedback. We will certainly pass this along to our teams as we love sharing our clients' success stories. We're glad to have you as part of the Modernizing Medicine family! -Alex B., Marketing at Modernizing Medicine

Tom from Premier Dermatology LLC

Ease-of-use

Value for money

Customer support

Functionality

February 2018

An EMR that puts the physician and patient first

Pros

Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.

Cons

The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.

Review Source: Capterra

Response: Modernizing Medicine, Modernizing Medicine

March 2018

Tom, thank you for taking the time to share your review and for your continued support! -Alex B., Marketing

Deanna from Urology Nevada

Specialty:  Urology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Operations Analyst - Urology

Never Buy this system

Pros

The System looks nice, Training staff was nice and seemed to be very knowledgeable. Other then that, I don't have anything else to say nice about this system.

Cons

Sales promises you the world but watch out! Poor Implementation, never had a site visit nor did they gather my Interface requirements and when I asked about the requirements, I was told "we have done this 1000 times we know what we are doing", I wasn't given any test environment with working interfaces to our PM system Test Environment to test the interfaces in advance of go live, when I asked for Interface specs, I was told they don't have any and I still do not have them. I argued the point months in advance of Go Live and I was told that if they were to give me a test environment it would delay my go live until 3rd qtr 2018 instead of 1st qtr 2018. Go Live, they decide to upgrade our Production Environment that morning without notifying me, we had blow ups (errors) across 3 locations (80+ users) Since January 15th, I have 90+ issues I've reported to them and 46 issues still open, and the majority of the 46 issues are things that Development has to fix or Interfaces that need to be fixed because they are lacking data such as Date of Death, Our Doctor's Name, No Referring Provider Interface (and they charged me to upload a .csv file so I could have something in the EMR) and more, It's been a nightmare and still is. I wouldn't select this EMR if I had to do it over again because the original quote is low, but then you get hit with we'll it you want that feature you will have to pay X Amount per Month. NIGHTMARE COMPANY to deal with. I can go on and on, but this will have to do. I think you can get of it.

Review Source

Response: Alexandra, Modernizing Medicine

February 2018

Hi Deanna - We hear your concerns and our team is committed to helping you with the challenges your practice has been facing. A representative from our company will contact you as soon as possible. - Alex B., Marketing

Maria from Eye M.D. of Niceville

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

EMA-Ophthalmology is well-designed for the specialty. It has great functionality & is user friendly.

EMA-Ophthalmology is a great system and saves trees. Patients are impressed with not having to fill out paperwork, since our technicians update their medical history and current medications while they are dilating. We like not having to store paper records or maintain an expensive server.

Pros

The ModMed customer support is very responsive and professional. EMA's cloud-based design and integration with our practice management system has allowed our practice to be virtually paper-free. It took a bit of effort to get protocols set up to streamline our visit notes, but now it is a big time saver. The e-prescribing function and new office flow features are great.

We use the EMA app for iPads primarily, but the web version is also easy to use. I recently attended their annual conference and was thoroughly impressed with the company's sincere interest in user feedback to constantly improve their product.

Cons

There was one time (once in two years) when the system was unavailable for a couple of hours, but we used the "Paper EMA" sheets you can download and print as a back-up until it was restored. The only other negative we have noticed is that it is difficult for the system to bill corneal topography with the correct codes.

Review Source: Capterra

Response: Modernizing Medicine, Modernizing Medicine

January 2018

Hi Maria - Thank you so much for taking the time to share your positive feedback about EMA with us and others. As always, if there's anything our team can assist with please do let us know. Take care! -Alex B. in Marketing

Faheem from Eye Physicians of Virginia

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Adaptable EMR for eye exams, use for billing and procedures

Pros

Easy to use on an IPad and mobile, has cloud storage for data, calculates EMR codes for easier billing, relatively fast when wifi connection is sufficient

Cons

Does not interface well with other ophthalmic equipment so must print tests and scan to upload them. Sometimes the software freezes and you lose information. Switching between windows can be annoying and time consuming

Review Source: Capterra

Kenneth from Eye Physicians of VA

Ease-of-use

Value for money

Customer support

Functionality

November 2017

3 years of almost daily use with patients

Pros

EASY TO LEARN, LOCATION BASED SOFTWARE MESHES EASILY WITH ICD 10, TOUCH ANATOMICAL LOCATION TO APPRAISE CODING SOFTWARE OF WHERE TO CODE FOR.

Cons

MONTHLY COST A LITTLE HIGH, NO REDUCED COST PLAN FOR PART TIME DOCTORS, A LITTLE SLOW DOWNLOADING LARGER FILES SCANNED IN FROM PAPER NOTES

Review Source: Capterra

Kevin from RVS

Specialty:  Ophthalmology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Not for Retina

If your doctor isn’t tech savvy and has a hard time with electronics this is not the program for you. If you have a group of younger doctors you may be in luck.

Pros

This software very detailed and can be very user-friendly and a lot of fun features including inter connectivity to testing programs.

Cons

Not friendly for retina. The amount of features can be very daunting to an older doctor who is not very tech savvy.

Review Source

Darichelle from Dimmick Laughlin Dermatology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

User friendly

Pros

Ease of use, ability to separate documents, ability to see billing form, ease of coding and adding correct modifier(s) based on documentation.

Cons

Unable to add new in-house codes for billing/reporting purposes to add to practice management system.

Review Source: Capterra

Response: Modernizing Medicine, Modernizing Medicine

November 2017

Hi Darichelle - While you cannot add custom billing codes in EMA¿, you can request to add CPT codes to our Medical Team by submitting a ticket. Hope that helps and thank you for your feedback! If you ever need additional assistance, you can contact user support at support@modmed.com or 561-880-2998 x2. -Alex B., in Marketing

Audrey from ECPS

Specialty:  Plastic & reconstructive surgery

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Finally a specialty EMR done right!

Overall excellent software. It might cost more than some of the others but I believe it is worth it and should allow you to see more patients, therefore bring more money in, in the end. I came from working in a derm office using this platform and am now in Plastics and am desperately trying to convert my new practice to EMA Plastics.

Pros

They clearly listen to providers and are constantly making changes to improve their system. It comes with built in counseling, patient education, diagnosis codes, it codes all your office visits/procedures for you, keeps track of global periods, allows before and after image comparison (which is huge for stubborn acne teens), it is user friendly, works across desktops, ipads, iphones, the through the use of protocols, it can make charting go extremely fast!

Cons

There is always room for improvement but overall I can't really say anything that stands out for negatives. It would be nice if some of the standardized features like patient history, patient portal had some customizable features or the ability to rearrange topics for personal workflow, but it's nothing major.

Review Source

Jeffrey from Advanced orthopedics

Specialty:  Orthopedics / sports medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

The EMR is good. Do not under any circumstance is signed up for the billing service my collections are down significantly since we switched

Pros

Signed up initially with your EMR. Their EMR works well.

Cons

Do not sign up for their billing service. My collections are way down since we switch. Every time I call they don't seem to care

Crystal from Cleaver Dermatology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Our company has been using EMA since 2012 and it has grown since

Pros

Ease of use of the software, also the company always has webinars for new improvements that come out quarterly.

Cons

sometimes the whole server may go down and take longer than expected to come back up. This takes time away from the company to put in charges .

Review Source: Capterra

Crystal from Cleaver Dermatology

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Our company has been using EMA since 2012 and it has grown since

Pros

Ease of use of the software, also the company always has webinars for new improvements that come out quarterly.

Cons

sometimes the whole server may go down and take longer than expected to come back up. This takes time away from the company to put in charges.

Review Source: Capterra

Kent from Midwest Skin Cancer Surgery Center

Specialty:  Dermatology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Horrible customer service

The company does not respond to real problems with the EHR. I have reported billing issues where incorrect modifiers are used for billing with no resolution in OVER A YEAR! The software does not run properly on the most recent version of Firefox which is a browser required to be used by the company. When using this combination repeated delays occur when entering data with endless spinning wheels popping up. I reported the problem after spending months and $$ with my contracted IT people trying to figure out the issue (including swapping out my computer). A month later the issue is still "open" and unresolved.

Pros

It is more user friendly when working than other EHRs I have seen.

Cons

Multiple problems including incorrect coding of modifiers, and incompatibility with more recent versions of Firefox which is the internet platform needed to run the program. Customer service is completely unresponsive when you can get a hold of them and drop issues without resolution. Requires having a full time office person available to try and deal with the company.

Megan from Alpha Dermatology of Pennsylvania, LLC

Specialty:  Dermatology

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

January 2017

EMA Review

Our office has been using EMA for about three years and the staff has no complaints. EMA is easy to navigate and helps our office run smoothly every day. One of the staff's favorite features is the Results Log which easily allows us to keep track of our high volume of patients and contact them easily with their pathology results. In addition, with each update, the software improves.

Harvey from DAPB

Specialty:  Dermatology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Clinical Productivity Killer

This product diminishes clinical productivity and contributes zero to our patients outcomes. This product makes it very difficult to communicate with other doctors. This product costs a fortune.


Displaying 1 - 20 of 107 reviews