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Modernizing Medicine's Healthcare IT Suite

106 reviews(4.5/5)
106 reviews(4.5/5)

Modernizing Medicine offers a specialty-specific EHR system and healthcare IT suite that includes practice management, analytics, revenue cycle management, patient kiosk and patient portal, plus telehealth and pathology (for dermatology practices). The suite of solutions is available for dermatology, ophthalmology, orthopedics, otolaryngology, urology, plastic surgery and pain medicine practices.

A native iPad application includes built-in specialty-specific knowledge, an ICD-10 solution and a MIPS intelligence platform.

Built by practicing physicians, Modernizing Medicine collects structured data and is prepared for value-based care under MACRA. The system’s adaptive learning engine can remember a provider’s specific preferences and physicians can actively select commonly used diagnoses, prescriptions and consent forms. Utilizing the Interactive Anatomical Atlas and Virtual Exam Room, physicians can tap and touch their way through an exam while facing their patients.

Some benefits include time savings, automated billing and coding, cloud-based functionality, no templates or macro restrictions, data-driven productivity and enhanced patient engagement.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

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106 Reviews of Modernizing Medicine's Healthcare IT Suite

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  • Linda from Wendy Sadoff Md Dermatology PC

    Number of employees: 2-10 employees

    September 2018

    Great EMR product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Modernizing Medicine better known as EMA is by far one of the most user friendly and easy to navigate products on the market. I like the big print and colors that are easy on the eye. Using an EMR daily, 5 days a week requires many hours on your computer or tablet. Modernizing medicine has really taken the time to listen to their users to make a very well rounded product.

    Cons

    When in a patient's file it would be helpful to click on the results log within the patient's file. Not have to choose results log, input the patient's name, apply filters and then the pathology appears so I can enter my documentation.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Modernizing Medicine, Modernizing Medicine

    September 2018

    Hi Linda - Thank you so much for taking the time to share your positive review and some great product feedback as well. I will certainly pass this along to our teams as we love sharing our clients' success stories and areas to improve our products. Glad to have you as part of the Modernizing Medicine family! - Holly, Clinical Solutions Manager

  • George from PSSO

    Specialty: Pain management

    Number of employees: 11-50 employees

    July 2018

    Very cumbersome. Better EMRs out there.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Looks "pretty" when you first see it, but this program is very cumbersome. Requires multiple mouse clicks for simple tasks. You have click from screen to screen multiple times to complete a chart note. Customer support is horrible. I was locked out of system after hours on a Friday and could not get anyone to help me regain access until Monday. More expensive than other EMRs we looked at including E-Clinical and Epic. In so many words, we have been very disappointed with this system.

    Pros

    Physical exams can be customized fairly easily. Otherwise, there are not many positives to this system.

    Cons

    Very low, cumbersome, lots of clicking, horrible customer support, more expensive than it appears.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Holly A., Modernizing Medicine

    July 2018

    We certainly appreciate you sharing your feedback, as it will help both our team and product to better meet the needs of our clients. Someone from our customer success team will reach out to discuss your experience, or you can reach us at 561-880-2998 x2. - Holly A., Clinical Solutions Manager

  • Caryn from NBD

    Specialty: Dermatology

    Number of employees: 2-10 employees

    May 2018

    Good Experience

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    good interface, works well for specialties- dermatology/orthopedics/ophthalmology, very detailed, easy to use,

    Cons

    does not interface super easily with payment system, have to click around a lot to get to where you want

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Holly, Modernizing Medicine

    May 2018

    Thank you Caryn for taking the time to share your thoughts with us and others considering our product. We would recommend taking advantage of the feature release webinars which are posted on modmed® Central. They include a wealth of information that can help users become more efficient. Topics range from ePrescribing, to the Virtual Exam Room and updates to Previous Findings just to name a few. If you ever need additional assistance, our support team can help as well! You can reach out to them at 561.880.2998 x2 or support@modmed.com. Have a great week! -Holly A., Clinical Solutions Manager

  • Erica from Medical

    Specialty: Other specialty

    Number of employees: 2-10 employees

    May 2018

    The way EHRs are meant to be

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes chatting a Breeze
    User friendly,
    Cuts charting time in half
    Codes instinctually & will likely get remimbursed

    Cons

    Used for Specialist in Gastrointestinal & Dermatology
    Would love it if a system was available for Internal - Functional Medicine

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Holly A., Modernizing Medicine

    June 2018

    Hi Erica and thank you so much for your positive feedback and taking the time to share your thoughts. We're so glad to hear about your positive experience! Our EHR system currently serves dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices, as well as ambulatory surgery centers. Have a great week! -Holly A., Clinical Solutions Manager

  • LINDA from WENDY SADOFF MD DERMATOLOGY PC

    Number of employees: 11-50 employees

    March 2018

    amazing work flow , MIPS usage extremely easy, good customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    clear and accurate data to complete a visit with a patient in a timely manner. EMA integrates with our Billing software and make workflow easy daily for staff. The clicks of the system are minimal. From previous EMR's there is no comparison to the function of EMA. Good job to the developers and the continued software updates to improve functionality of the program.

    Pros

    Easy work flow and customer service is fabulous. The program allows easy usage of patients visit information and population of MIPS requirements. Pathology reports, consents and much more is very organized and minimal clicks to function.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Modernizing Medicine, Modernizing Medicine

    March 2018

    Good morning, Linda - Thank you so much for taking the time to share your positive review and feedback. We will certainly pass this along to our teams as we love sharing our clients' success stories. We're glad to have you as part of the Modernizing Medicine family! -Alex B., Marketing at Modernizing Medicine

  • Tom from Premier Dermatology LLC

    February 2018

    An EMR that puts the physician and patient first

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.

    Cons

    The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Modernizing Medicine, Modernizing Medicine

    March 2018

    Tom, thank you for taking the time to share your review and for your continued support! -Alex B., Marketing

  • Deanna from Urology Nevada

    Specialty: Urology

    Number of employees: 51-200 employees

    February 2018

    Operations Analyst - Urology

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Never Buy this system

    Pros

    The System looks nice, Training staff was nice and seemed to be very knowledgeable. Other then that, I don't have anything else to say nice about this system.

    Cons

    Sales promises you the world but watch out! Poor Implementation, never had a site visit nor did they gather my Interface requirements and when I asked about the requirements, I was told "we have done this 1000 times we know what we are doing", I wasn't given any test environment with working interfaces to our PM system Test Environment to test the interfaces in advance of go live, when I asked for Interface specs, I was told they don't have any and I still do not have them. I argued the point months in advance of Go Live and I was told that if they were to give me a test environment it would delay my go live until 3rd qtr 2018 instead of 1st qtr 2018. Go Live, they decide to upgrade our Production Environment that morning without notifying me, we had blow ups (errors) across 3 locations (80+ users) Since January 15th, I have 90+ issues I've reported to them and 46 issues still open, and the majority of the 46 issues are things that Development has to fix or Interfaces that need to be fixed because they are lacking data such as Date of Death, Our Doctor's Name, No Referring Provider Interface (and they charged me to upload a .csv file so I could have something in the EMR) and more, It's been a nightmare and still is. I wouldn't select this EMR if I had to do it over again because the original quote is low, but then you get hit with we'll it you want that feature you will have to pay X Amount per Month. NIGHTMARE COMPANY to deal with. I can go on and on, but this will have to do. I think you can get of it.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Alexandra, Modernizing Medicine

    February 2018

    Hi Deanna - We hear your concerns and our team is committed to helping you with the challenges your practice has been facing. A representative from our company will contact you as soon as possible. - Alex B., Marketing

  • Maria from Eye M.D. of Niceville

    Number of employees: 2-10 employees

    January 2018

    EMA-Ophthalmology is well-designed for the specialty. It has great functionality & is user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    EMA-Ophthalmology is a great system and saves trees. Patients are impressed with not having to fill out paperwork, since our technicians update their medical history and current medications while they are dilating. We like not having to store paper records or maintain an expensive server.

    Pros

    The ModMed customer support is very responsive and professional. EMA's cloud-based design and integration with our practice management system has allowed our practice to be virtually paper-free. It took a bit of effort to get protocols set up to streamline our visit notes, but now it is a big time saver. The e-prescribing function and new office flow features are great.

    We use the EMA app for iPads primarily, but the web version is also easy to use. I recently attended their annual conference and was thoroughly impressed with the company's sincere interest in user feedback to constantly improve their product.

    Cons

    There was one time (once in two years) when the system was unavailable for a couple of hours, but we used the "Paper EMA" sheets you can download and print as a back-up until it was restored. The only other negative we have noticed is that it is difficult for the system to bill corneal topography with the correct codes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Modernizing Medicine, Modernizing Medicine

    January 2018

    Hi Maria - Thank you so much for taking the time to share your positive feedback about EMA with us and others. As always, if there's anything our team can assist with please do let us know. Take care! -Alex B. in Marketing

  • Faheem from Eye Physicians of Virginia

    Number of employees: 11-50 employees

    November 2017

    Adaptable EMR for eye exams, use for billing and procedures

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use on an IPad and mobile, has cloud storage for data, calculates EMR codes for easier billing, relatively fast when wifi connection is sufficient

    Cons

    Does not interface well with other ophthalmic equipment so must print tests and scan to upload them. Sometimes the software freezes and you lose information. Switching between windows can be annoying and time consuming

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kenneth from Eye Physicians of VA

    November 2017

    3 years of almost daily use with patients

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    EASY TO LEARN, LOCATION BASED SOFTWARE MESHES EASILY WITH ICD 10, TOUCH ANATOMICAL LOCATION TO APPRAISE CODING SOFTWARE OF WHERE TO CODE FOR.

    Cons

    MONTHLY COST A LITTLE HIGH, NO REDUCED COST PLAN FOR PART TIME DOCTORS, A LITTLE SLOW DOWNLOADING LARGER FILES SCANNED IN FROM PAPER NOTES

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kevin from RVS

    Specialty: Ophthalmology

    Number of employees: 2-10 employees

    November 2017

    Not for Retina

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If your doctor isn’t tech savvy and has a hard time with electronics this is not the program for you. If you have a group of younger doctors you may be in luck.

    Pros

    This software very detailed and can be very user-friendly and a lot of fun features including inter connectivity to testing programs.

    Cons

    Not friendly for retina. The amount of features can be very daunting to an older doctor who is not very tech savvy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Darichelle from Dimmick Laughlin Dermatology

    Number of employees: 11-50 employees

    October 2017

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, ability to separate documents, ability to see billing form, ease of coding and adding correct modifier(s) based on documentation.

    Cons

    Unable to add new in-house codes for billing/reporting purposes to add to practice management system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Modernizing Medicine, Modernizing Medicine

    November 2017

    Hi Darichelle - While you cannot add custom billing codes in EMA¿, you can request to add CPT codes to our Medical Team by submitting a ticket. Hope that helps and thank you for your feedback! If you ever need additional assistance, you can contact user support at support@modmed.com or 561-880-2998 x2. -Alex B., in Marketing

  • Audrey from ECPS

    Specialty: Plastic & reconstructive surgery

    Number of employees: 11-50 employees

    September 2017

    Finally a specialty EMR done right!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall excellent software. It might cost more than some of the others but I believe it is worth it and should allow you to see more patients, therefore bring more money in, in the end. I came from working in a derm office using this platform and am now in Plastics and am desperately trying to convert my new practice to EMA Plastics.

    Pros

    They clearly listen to providers and are constantly making changes to improve their system. It comes with built in counseling, patient education, diagnosis codes, it codes all your office visits/procedures for you, keeps track of global periods, allows before and after image comparison (which is huge for stubborn acne teens), it is user friendly, works across desktops, ipads, iphones, the through the use of protocols, it can make charting go extremely fast!

    Cons

    There is always room for improvement but overall I can't really say anything that stands out for negatives. It would be nice if some of the standardized features like patient history, patient portal had some customizable features or the ability to rearrange topics for personal workflow, but it's nothing major.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jeffrey from Advanced orthopedics

    Specialty: Orthopedics / sports medicine

    Number of employees: 2-10 employees

    July 2017

    The EMR is good. Do not under any circumstance is signed up for the billing service my collections are down significantly since we switched

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Signed up initially with your EMR. Their EMR works well.

    Cons

    Do not sign up for their billing service. My collections are way down since we switch. Every time I call they don't seem to care

  • Crystal from Cleaver Dermatology

    Number of employees: 11-50 employees

    June 2017

    Our company has been using EMA since 2012 and it has grown since

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use of the software, also the company always has webinars for new improvements that come out quarterly.

    Cons

    sometimes the whole server may go down and take longer than expected to come back up. This takes time away from the company to put in charges .

    Review Source: Capterra

  • Crystal from Cleaver Dermatology

    June 2017

    Our company has been using EMA since 2012 and it has grown since

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use of the software, also the company always has webinars for new improvements that come out quarterly.

    Cons

    sometimes the whole server may go down and take longer than expected to come back up. This takes time away from the company to put in charges.

    Review Source: Capterra

  • Kent from Midwest Skin Cancer Surgery Center

    Specialty: Dermatology

    Number of employees: 51-200 employees

    January 2017

    Horrible customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The company does not respond to real problems with the EHR. I have reported billing issues where incorrect modifiers are used for billing with no resolution in OVER A YEAR! The software does not run properly on the most recent version of Firefox which is a browser required to be used by the company. When using this combination repeated delays occur when entering data with endless spinning wheels popping up. I reported the problem after spending months and $$ with my contracted IT people trying to figure out the issue (including swapping out my computer). A month later the issue is still "open" and unresolved.

    Pros

    It is more user friendly when working than other EHRs I have seen.

    Cons

    Multiple problems including incorrect coding of modifiers, and incompatibility with more recent versions of Firefox which is the internet platform needed to run the program. Customer service is completely unresponsive when you can get a hold of them and drop issues without resolution. Requires having a full time office person available to try and deal with the company.

  • Megan from Alpha Dermatology of Pennsylvania, LLC

    Specialty: Dermatology

    Number of employees: 11-50 employees

    January 2017

    EMA Review

    Ease-of-use
    Functionality
    Quality
    Support

    Our office has been using EMA for about three years and the staff has no complaints. EMA is easy to navigate and helps our office run smoothly every day. One of the staff's favorite features is the Results Log which easily allows us to keep track of our high volume of patients and contact them easily with their pathology results. In addition, with each update, the software improves.

  • Harvey from DAPB

    Specialty: Dermatology

    Number of employees: 51-200 employees

    November 2016

    Clinical Productivity Killer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This product diminishes clinical productivity and contributes zero to our patients outcomes. This product makes it very difficult to communicate with other doctors. This product costs a fortune.

  • Israel from long Island Dermatology

    Specialty: Dermatology

    Number of employees: 2-10 employees

    November 2016

    review for EMA

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am very happy with this product. it is very functional and adaptable to our practice needs.

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