--- title: "expEDIum Medical Billing Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of expEDIum Medical Billing. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if expEDIum Medical Billing is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/expedium-medical-billing-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Billing Software](https://www.softwareadvice.com/medical/medical-billing-software-comparison/) / [expEDIum Medical Billing](https://www.softwareadvice.com/medical/expedium-medical-billing-profile/) / expEDIum Medical Billing Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/expedium-medical-billing-profile/) Reviews # expEDIum Medical Billing User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 22 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 18 reviews (82%) - 4 stars: 2 reviews (9%) - 3 stars: 2 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The reporting capabilities and customization of reporting is the most valuable feature for us. - I'm very satisfied with the ease of use, support, and robust features it has to offer. ## expEDIum Medical Billing customer reviews Showing reviews 1-22 of 22 (page 1). ### A very good solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered The support team is incredibly responsive and is always open to learning about specific customer needs. The team is always looking for ways to tailor the solution to work best for the individual customer. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application is scalable and works well for a number of different kinds of provider practices, including EMS agencies. #### Cons An optional EMR component would be nice to have but the option to integrate with 3rd party EMR applications is nice. --- ### Great service - Overall rating: 5/5 - Reviewer: biyonka m. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love you can see what has been billed, paid, outstanding. #### Cons I have no complaints. its very user friendly #### Reasons for switching to expEDIum Medical Billing Switching Billing company. Also we needed a EHR geared towards Gastro --- ### billing program - Overall rating: 3/5 - Reviewer: louella n. - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered not so favorable due to its medicare crossover with medicaid claim automatically prints secondary claim with medicare payer that is unresolved. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros cloning and claim form ndc line availability #### Cons secondary claims retrieval and ledger does not carry the total balance and lastly, there is also no total at end of posting payments on same screen. this process has been submitted for consideration to their development dept but no response as of yet. #### Vendor response Thanks for the review. As we had mentioned to you we don't have control over Payer to Payer COB situations. Regarding UI changes such as Total at the end of posting of payments on same screen, improvements to secondary claims retrievals shall be available in one of our future releases. Regards, Team iTech Replied November 2018 --- ### Try Expedium through iTech! You won't be disappointed! We have used them for over 5 years. - Overall rating: 5/5 - Reviewer: Jessica W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent- the product and customer service cannot be surpassed- I have tried 4 other medical billing programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is flawless- we rarely have an issue with a claim (it is always on the end of the insurance company), and when we do have issue, the staff are able to identify and resolve the issue for us so the claim can be accepted by the insurance company. #### Cons Nothing at all! We love Expedium and iTech! #### Reasons for choosing expEDIum Medical Billing We are able to afford the product for our small business and it is excellent!!! #### Reasons for switching to expEDIum Medical Billing Our claims were getting rejected, not paid in a timely manner and customer service was not there to help. --- ### Review of Expedium Medical Billing Software - Overall rating: 5/5 - Reviewer: Irene G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great team. Great price. They do not ignore you once you sign up. And they allow you to test it in house for 6 months. That is unheard of!!!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their team is constantly in touch and addresses all of our concerns in a timely manner. #### Cons A little clunky. It takes a lot of key strokes to get where you want to go. They are addressing this. #### Reasons for choosing expEDIum Medical Billing Cost and internet reviews by users #### Reasons for switching to expEDIum Medical Billing Raintree raised their price from hundreds to thousands of dollars every month.. --- ### Great product! - Overall rating: 5/5 - Reviewer: Marianna S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ExpEDIum Medical Billing was the clear choice for my billing company needs. I'm very satisfied with the ease of use, support, and robust features it has to offer. The integration with the clearing house is fabulous. We can track claims and work rejection/denials immediately. The reporting capabilities and customization of reporting is the most valuable feature for us. We are able to give our clients a more comprehensive view of the financial health of their practice . ExpEDIum Medical Billing is fairly easy to navigate. The costumer support team is absolutely amazing, they are always patient and extra helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and inexpensive. Great costumer service. #### Cons I don't really see any issues with ExpEDIum Medical Billing --- ### RCM Services with expEDIum Medical Billing - Overall rating: 5/5 - Reviewer: Srikanth G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. By providing solutions with expEDIum we were able to satisfy customer overall EMR needs. We overcame difficulties of data integration and were able to automate the billing process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros expEDIum provided smooth and seamless Work flow for medical staff and doctors. Integration with EMR works great which enables us to provide efficient & productive Revenue Cycle Management services which helps customer bottom line revenues #### Cons Needs more detailed features and work flow. Need to work on more automated data flow. #### Reasons for choosing expEDIum Medical Billing Very easy to work with, excellent team of development and support. Seamless integration of billing system --- ### Easy Integration - Overall rating: 5/5 - Reviewer: Hari G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was very easy to integrate into our Office EMR product #### Cons Can help us more on CMS Quality Measures --- ### Expedium Medical Billing is user friendly. - Overall rating: 5/5 - Reviewer: Loorna B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and very productive in terms of Billing. #### Cons It does not have the ability to view Medical records. --- ### Simple system for HCFA based claims - Overall rating: 5/5 - Reviewer: Dennis F. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is the first software that we have used that help "correct" claims and prompts us to complete needed fields #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fields are based on the traditional HCFA formsThis is first system. Able to "clone" claims for patients with same repetitive services #### Cons Adding new referring physicians--would like to type in NPI and have information populate #### Reasons for switching to expEDIum Medical Billing Company was stopping support of software program --- ### Outstanding Company - Overall rating: 5/5 - Reviewer: Charlie H. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Our experience over a five year period has been outstanding. We were initially concerned about taking the leap to a cloud based solution with support being so far away, however I am pleased to report that in 5 years there has never been an issue and we have experienced 100% up-time in all that time. Company response time to questions has been timely and effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Feature rich and able to meet a full range of scenarios #### Cons We do not have any complaints. We found that all employees learned the system rapidly --- ### software - Overall rating: 3/5 - Reviewer: patricia p. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros what i like the most is its relatively easy to use #### Cons needs to be able to create statements for patients --- ### ExpEDIum Software review from Rapid Healthcare - Overall rating: 5/5 - Reviewer: April B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Excellent! Teach support is amazing. results of clients getting paid faster is a great!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's not just one thing - the layout, user friendly, auto posting - the combination of things makes it very helpful for users with limited tech abilities and helps users become more confident. #### Cons searching for statements/invoices could be set up a little different but it might be something to just get better use to --- ### Medical billing app - Overall rating: 5/5 - Reviewer: Diane P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeps track very easily for my patients billing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a medical assistant & medical biller and this app is a lifesaver! #### Cons Haven’t experienced any problems since I’ve been using --- ### Billing Software for EMS - Overall rating: 5/5 - Reviewer: Jessicaq S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic! Plan and Simple. From setting up to now I have had an amazing experience and really no problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is amazing. The tech support is by far the best I've come across, though I haven't needed them for more than setup and forgetting my own password. The ability to easily in put a claim and print, if needed, is a huge plus. #### Cons I would say the number input would be better if it auto added the dashes. #### Reasons for choosing expEDIum Medical Billing The simple ease of use, the price and the wonderful people. --- ### Easy to use and the 1500 claim format is the best I have seen. - Overall rating: 4/5 - Reviewer: Deborah W. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered Pros 1. Easy to use. 2. Numerous reports and the versatility is great. 3. Claim History is wonderful and easy to access. I love you that they can be found in multiple places. 4. Auto posting and the universal posting codes makes accounts receivable a much easier process. 5. Claim submission and submission is very easy. Cons 1. Secondary claims process. The list becomes very long and hard to keep up to date. Several claims on the secondary list do not need to be sent to secondary. There is no way to remove the claims from the list. 2. Need a way to close claims and batches from the posting. This way users will not have to go to the ledger each time they want to close a claim. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Hi Deborah, Thanks for your feedback. We have enhanced and implemented a few features that you have mentioned under "cons". Hope new features are working well. Please do provide us your feedback. Regards, Team iTech Replied April 2017 --- ### Major Medical billing for pharmacy - Overall rating: 5/5 - Reviewer: Dennis F. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall experience has been very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When claim rejects--messages about reject appear--when one "clicks" on the message error line, software directs user to claim area that needs correction #### Cons have found software very easy to use #### Reasons for choosing expEDIum Medical Billing 1 #### Reasons for switching to expEDIum Medical Billing 1 --- ### ITech Ansi Converter - Overall rating: 5/5 - Reviewer: Judy M. - Product usage: Used unspecified for unspecified - Reviewed: October 2009 - Review source details: This review was submitted organically. No incentive was offered High Reccommendation #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros We contacted ITech regarding thier ansi converter to allow our clients the ability of converting thier NSF T0301 claim files to Ansi X12 without purchasing new medical management software. It was a pleasure working with Siva, Terrance and thier team. All of our clients who purchased this product are successfully sending thier claims without any interruption. I highly reccomend ITech for your programing needs. #### Cons A but little work the first few times but overall no Cons. --- ### Convert T0301 to 837P - Overall rating: 5/5 - Reviewer: C. Ray T. - Product usage: Used unspecified for unspecified - Reviewed: October 2009 - Review source details: This review was submitted organically. No incentive was offered If you are converting T0301 as I do to 837P for commercial insurance (not Medicaid in WA State), the product is inexpensive, fast, and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I have used it for several months with no problem here in Washington State only. The option to either suppress or use legacy IDs is essential for me, since the WA State Medicaid requires legacy IDs. #### Cons I will have to write an 837P for my users since WA State will require several changes described in their X12n Companion Guide. --- ### expEDIum is the platform of of choice for efficient no nonsense billing - Overall rating: 5/5 - Reviewer: Carl T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered expEDIum has been a cost effective platform for billing multi-specialty clinics and surgery centers. it's allowed our billing team to spend less time on running reports, and actually reviewing the data and rejections/denials. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use, with minimal training, we were up and running and able to create and submit claims. The system intuitively will catch the mistakes in the claims scrubbing process, and minimize rejections. easy to clone claims, and also create secondaries even if there is no cross over from the primary. #### Cons We don't see any cons, as the system has been very easy to use an implement, and over the past 5+ years, we have seen some great enhancements to improve workflow. --- ### medical billing - Overall rating: 5/5 - Reviewer: sherry n. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use. The customer service is great. #### Cons It would be great if when entering the date of service or any other type of date you didn't have to put the hyphen, this slows you down when manually keying a claim. --- ### Excellent customer service, auto posting feature brings the product home - Overall rating: 4/5 - Reviewer: Sonali L. - Product usage: Used unspecified for unspecified - Reviewed: November 2013 - Review source details: This review was submitted organically. No incentive was offered eMB is a great addition to any medical practice setting. It is deployed in small medical practices , large behavioral health agencies and public health departments. It works very well in any setting and is easy to use. Customer service is excellent. The auto-posting feature saves a lot of time and the billing person can now spend time working denials and collect more revenue. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- expEDIum Medical Billing Reviews, Pros and Cons - 2026 Software Advice