About expEDIum Medical Billing

iTech Workshop provides a suite of products for the healthcare industry.  iTech’s mission is to create and deliver standards-based healthcare solutions and good customer service. They have a handful of EMR, healthcare partners and several clients in the USA.

The "expEDIum" is a product suite of iTech Workshop. It has a secure, cloud-based, HIPAA compliant Medical Billing Software, supports both HCFA-1500 & UB-04 electronic and paper claims. The software helps to reduce denials, rejections and increase payment collections. Other features include Patient appointment scheduling, claims validation, claims scrubbing, seamless Eligibility verification and support for SFS (Sliding Fee Schedule) programs. There are over 60+ readymade reports which can ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

14 Reviews of expEDIum Medical Billing

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2018

A very good solution

The support team is incredibly responsive and is always open to learning about specific customer needs. The team is always looking for ways to tailor the solution to work best for the individual customer.

Pros

The application is scalable and works well for a number of different kinds of provider practices, including EMS agencies.

Cons

An optional EMR component would be nice to have but the option to integrate with 3rd party EMR applications is nice.

November 2018

Carl from Infinite Software Solutions Inc D\B\A MD-Reports

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

expEDIum is the platform of of choice for efficient no nonsense billing

expEDIum has been a cost effective platform for billing multi-specialty clinics and surgery centers. it's allowed our billing team to spend less time on running reports, and actually reviewing the data and rejections/denials.

Pros

Very easy to use, with minimal training, we were up and running and able to create and submit claims. The system intuitively will catch the mistakes in the claims scrubbing process, and minimize rejections. easy to clone claims, and also create secondaries even if there is no cross over from the primary.

Cons

We don't see any cons, as the system has been very easy to use an implement, and over the past 5+ years, we have seen some great enhancements to improve workflow.

November 2018

louella from louella nadeau

Verified Reviewer

Company Size: 1 employee

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2018

billing program

not so favorable due to its medicare crossover with medicaid claim automatically prints secondary claim with medicare payer that is unresolved.

Pros

cloning and claim form ndc line availability

Cons

secondary claims retrieval and ledger does not carry the total balance and lastly, there is also no total at end of posting payments on same screen. this process has been submitted for consideration to their development dept but no response as of yet.

Response from iTech Workshop

Replied November 2018

Thanks for the review. As we had mentioned to you we don't have control over Payer to Payer COB situations. Regarding UI changes such as Total at the end of posting of payments on same screen, improvements to secondary claims retrievals shall be available in one of our future releases. Regards, Team iTech

July 2016

Jessica from Steppingstones

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2016

We love expEDIum Medical Billing!

We are a small behavioral health provider in Georgia and have had difficulty finding a billing solution that provides prompt payment by insurance companies and an integrated billing solution for an affordable rate. We have never had claims paid so consistently since using the expEdium billing solution and claims portal! iTech consistently responds to our questions and training needs, no matter what time of day or evening. I have truly never received such excellent service! I give iTech permission to provide my contact information to anyone interested in using their services.

Pros

Prompt payment by insurance companies, exceptional service from expedium staff who is responsive to questions and training needs as well as monitoring of claims.

Cons

No cons- this software is amazing but even better is the service we get from expedium staff with iTech.

November 2018

Charlie from Health Care

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Outstanding Company

Our experience over a five year period has been outstanding. We were initially concerned about taking the leap to a cloud based solution with support being so far away, however I am pleased to report that in 5 years there has never been an issue and we have experienced 100% up-time in all that time. Company response time to questions has been timely and effective.

Pros

Feature rich and able to meet a full range of scenarios

Cons

We do not have any complaints. We found that all employees learned the system rapidly