All Eyefinity OfficeMate Reviews
1-25 of 35 Reviews
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Rebekah
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great software for your practice!!
It saves us so much time and paperwork!!!
PROSWe like almost everything about this software. It is easy to book appointments, print receipts, create orders, bill insurance, etc. It is also integrated with VSP which makes billing those claims a breeze as well as with Weave which is great for our patient communications. There are so many awesome qualities to this software and as long as you fully use all that it has to offer, you will not be disappointed in purchasing it!
CONSIf there was one thing that I like the least about it, it's that sometimes the VSP claims don't go through to the lab the first time. It doesn't happen very often but we think that it is an Officemate glitch. Other than that, no issues to report!
Todd
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Overall Very Satisfied with OfficeMate
Overall, very pleased with the product. Has the ability to include/not include as many bells and whistles as what you are comfortable with.
PROSVery intuitive in terms of ease of use, and it doesn't require an excessive amount of switching from screen to screen as is the case with other product offerings.
CONSUpdating contact lens parameters/prices can be a bit cumbersome.
Reason for choosing Eyefinity OfficeMate
Ease of use and pricing.
Reasons for switching to Eyefinity OfficeMate
I needed an upgrade in functionality.
Mark
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed July 2017
Nightmare: Software is full of bugs
Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.
PROSCost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.
CONSMoving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in. Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present. Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs. AVOID THIS PRODUCT AT ALL COSTS.
Nick
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2018
Easy to use, smooth functionality, updates and customer services could be better
Overall it's a very good Optometric EHR. Our office has been using it for 5+ years and have been happy for the most part.
PROSIt's very easy to navigate through the medical charts and product orders in OfficeMate. It functions very efficiently and allows me to chart quickly and accurately while still interacting with patients.
CONSUpdates don't happen automatically. They have to be done manually and there are quite a few throughout the year. Their customer service is great for easier issues, but some tougher to solve issues require knowledge of the system that many of their representatives struggle with. This is also not a cloud based system, so you must keep a server on site.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2017
Overall I feel like the OfficeMate product is a pretty good product.
It helps us to run our office on a daily basis.
PROSI love that it is super easy to enter in new patients and pull up information about their recent visits. Also having the ability to link family members to each other makes it super easy when making appointments for multiple people in a family.
CONSThe constant updates and little glitches that the updates are supposed to fix seem never ending. Most are simple little things that do not deter you from being able to complete your job and do it well, but can sometimes be an annoyance.
Meg
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
FUNCTIONALITY
2
Reviewed May 2022
Don't Bother
Terrible. This system may have been great in 2000 until maybe 2005, but using it in 2022 would be a huge disservice to you and your team.
PROSI can't think of a single thing I liked about this software.
CONSTakes forever to load, antiquated system and style, can't have multiple accounts open or multiple windows, terrible report printing, analytics are costly, customer service is 24-48 hour turnaround time, prescriptions are not sent electronically, scheduling is difficult, requires a physical server, difficult to update patient demographics.
Vendor Response
Meg, We appreciate you taking the time to share your thoughts about OfficeMate and we apologize that it's no longer meeting your expectations. We remain committed to your success and if you would like to learn more about other Eyefinity solutions that may be better equipped for your practice's current needs such as ePrescribing and scheduling, please reach out to the Eyefinity team at 1.800.269.3666 option 2.
Replied May 2022
Nathan
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2018
Gets the job done
Our office has been using OfficeMate for almost 10 years, so obviously it is usable and will get the job done. It is lacking in several areas, and we are constantly looking for something else, but it is JUST GOOD ENOUGH to keep us from going through the headache of switching... Technical support is not good. Our IT staff has shown them how to fix certain issues on numerous occasions.
PROSThe OfficeMate user interface is clean and organized and relatively easy to learn for new users.
CONSCrashes and lags quite a bit, especially for something being used for critical patient data. The Reports selection leaves a lot to be desired, and the reports it WILL run have to be manually cleaned up and organized considerably.
Shari
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2018
Great Product
This product allows our office to see patient demographic and exam information all in one place without having to log in to multiple programs when speaking to a patient.
CONSWhen there are issues that need extra help the 1st tier customer service doesn't generally know anymore than I do how to fix it and I have to wait for them to expedite it up to 2nd tier in order to get an answer. Issues happen rarely but when they do it has to go to the 2nd tier every time.
Elise
Verified reviewer
Hospital & Health Care
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
User friendly patient management system that meets all your basic needs and then some.
Great Customer Service (with Maintenance Agreement) Easy to Navigate Great Database for tutorials and training Paired with ExamWriter, it makes billing and coding fool proof
CONSAfter each new update there are lots of bugs that need to be worked out, these bugs take quite some time to get sorted. Updates have to be done manually on each workstation Expensive if you want to use their cloud service, otherwise you're stuck with keeping a server on site
Taylor
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Busy optometry practice
We all love the software for our office. It makes Daily issues more manageable.
PROSI love the convince of being able to submit vsp claims to the lab. The communication between all employees on this software makes finding pts so much easier.
CONSThe updates always need fixed once we get them. We only have a few issues when trying to update our systems when new products launch.
Rene
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed November 2017
One of the most complex software ever.
n/a
PROSThe only good thing about this software is Customer support is excellent. They have a great team of caring individuals who know the product is bad.
CONSOptions selected in one screen do not translate across the software but need to be re-selected. Data that relates to an entry in the software does not fill in for all areas of the software for that entry where it is required but you need to re-type it in to all areas to be effective. Reporting has a toggle built in to correct known reporting errors instead of fixing the errors this includes errors associated with financial transactions. They build in "work-arounds" for known financial transaction errors instead of fixing the error. The software does not have a simple build reporting to pull from any part of the database but has multiple options canned in that you don't need while others you need are missing. Instead of being able to create a custom report from any part of the database you have to play around with the canned report options that might be limited to data you're not looking for.
Daniel
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2018
Most dishonest company I've ever dealt with!
few things to say excite its expensive and tech support is trash. I like the calendar function. That all
CONSI've use office mate for 8 years and been a very loyal customer. I wanted to host a office mate in the cloud. I am very disappointed in their dishonesty. I originally asked for the ability to keep my officemate and exam writer and to be able to go in the cloud. Their staff member did not inform me that a server hosting option existed and just offered me your new program. I feel cheated out for a poor training and was mislead. The poor mismanaged and incomplete training was not worth. I was told if I paid the training it was at no risk, because I would receive an Amazon card in return. I felt I had nothing to lose. I guess I was wrong. I hope you reconsider.
Paul
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2017
A system that has been around for a long time. Easy to use and fields are common sense placement.
Able to perform all the daily functions of the optical with exception of inventory maintenance. If that ever gets corrected, it will be an unsurpassed program for offices.
PROSSimple layout. The system is designed for ease of use and does not take much training to have someone new step up and use it. Processing orders or patient information is seamless. The ability to glance at previous work is a benefit.
CONSinability to fix inventory issues. There is nothing from office mate that can correct an input error. Something that should be as easy as a line of code and should be a known bug can not still be a flaw after many years. unfortunately, it is.
Jessica
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2019
Could use Improvements
The scheduler is set up to view clearly and being able to add icons to pts appt slots (ex: Hearing Impaired pts) Being able to print pt documents from their ledger is quick and convenient
CONSThe amount of errors we get on a daily basis makes it hard to get pts in and out of the office in a timely manor. How many times the program will freeze up and kick us off. The amount of updates that we have to do to keep up with the program.
Lynn
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
Great program if you don't mind working around their fixes.
This software connects the front and the clinic so that information is easily shared by everyone in the office
CONSSeems to be very glitchy. The fixes sometimes cause issues in other parts of the programming and the customer support you reach usually knows less about how to fix it than I do and I have to be called back later so that they can escalate it and move it up to 2nd tier help.
Lexie
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2018
The downfall of bargain shopping EHR systems
The cost is about 1/4 that of cloud system softwares. The software provides a place for prescriptions and systematic review of systems.
CONSThere isn’t a cloud system. The system isn’t very user friendly and system crashes aren’t quick fixes. The health records and recall systems are completely seperate programs rather than one uniform system.
Paula
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed September 2022
Good Product
Overall OfficeMate meets our scheduling needs. It is a good product for a small to mid-sized practice.
PROSGood product but sometimes complicated to use. Integrates well with our current phone software.
CONSCan be complicated to use and get reports from.
Vendor Response
Dear Paula, Thank you for taking the time to leave a review for OfficeMate. We are happy to hear our solution is a good fit for your office's communication and scheduling needs. If you'd like to leave more information about how we can improve ease of use and report generation in OfficeMate, please contact our team at officematesupport@eyefinity.com. Thanks again for reaching out! - The Eyefinity Team
Replied September 2022
Ashley
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
While working with OfficeMate, I had a great experience. Everything was easily accessible.
The layout of the demographic page for the page had all options there. I was able to look up glasses, balances, and insurances all in one screen.
CONSThe only con I ever had with the program was the complexity to find certain items. I had to click on several tabs to get to certain items in the program.
Tish
Used daily for more than 2 years
OVERALL RATING: