--- title: "Eyefinity Encompass Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Eyefinity Encompass. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Eyefinity Encompass is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/eyefinity-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Eyefinity Encompass](https://www.softwareadvice.com/medical/eyefinity-profile/) / Eyefinity Encompass Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/eyefinity-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/eyefinity-profile/alternatives/) # Eyefinity Encompass User Reviews ## Reviews summary - Overall rating: 3.7/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.8/5 - Value for money: 3.3/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 28 reviews (41%) - 4 stars: 14 reviews (21%) - 3 stars: 12 reviews (18%) - 2 stars: 5 reviews (7%) - 1 star: 9 reviews (13%) ### Most mentioned pros - One of the standout features is the iPad app, which allows our doctors to remain fully present and engaged with patients during exams, rather than having to turn away to use a computer. - The intuitive design of the interface ensures that our workflow is smooth, allowing us to focus more on patient care. - Everything is cloud based which eliminates the need for an in office server and onsite local computer tech. ### Most mentioned cons - The separation of PM and EHR, claim processing times out all the time, you can't change patient payments, using non-vsp lab products is a pain, posting orders that have a "warning" like opposite signs or maui orders dont process. - Sometimes the updates can be difficult Missing features that you were used to using the day before - More scrolling. If I’m using a 24 inch monitor I should not have to constantly scroll up and down to finish an exam element. ## Eyefinity Encompass customer reviews Showing reviews 1-25 of 68 (page 1). ### Great PMS - Overall rating: 5/5 - Reviewer: Meg S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's cloud based and easily accessible. The appearance doesn't seem to be update too often so once you learn to use it, you should be fine. #### Cons Sometimes bulky to navigate from one section of the software to the other. #### Reasons for switching to Eyefinity Encompass It was time to update and enter the 21st century #### Vendor response Hi Meg, We're glad that your switch to Eyefinity Practice Management is going well and proving to be a great fit! Our team is committed to providing a solution that supports practices and their needs. If you'd like to share more and have any suggestions for the navigation or other enhancement ideas, we encourage you to join our Support Community (https://eyefinitycommunities.force.com/eyefinitysupport/s/login). Thanks again for your review! Replied November 2022 --- ### Eyefinity EPM/EHR is the BEST - Overall rating: 5/5 - Reviewer: PATRICIA E. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with EPM has been one that most everyone should have. I love EPM! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are many features that this software has that most other PM systems do not. I would say that the program strives to be the best and the consistent updates and changes is a sure sign. #### Cons Not being able to ad insurance plans on our own. However, an email to support is a quick turnaround. #### Reasons for switching to Eyefinity Encompass It is the Best! Product integrations is a big one! #### Vendor response Hi Patricia, We’re happy to hear that you enjoy Eyefinity® Practice Management and Eyefinity® EHR. We’re dedicated to continuous improvement and are thrilled to hear that you’re able to see our commitment demonstrated through consistent updates. Thank you for sharing your experience! The Eyefinity Team Replied October 2024 --- ### Better than nothing - Overall rating: 3/5 - Reviewer: Paul N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The very simple eye exams are easy but people with multiple issues take forever to complete an exam. Poor ability to notify front desk about referrals, not easy to find glasses orders or contact orders without logging into a separate system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Auto fill capabilities make it helpful. Integrated with my autophoropter which is great. #### Cons Scrolling. More scrolling. If I’m using a 24 inch monitor I should not have to constantly scroll up and down to finish an exam element. Fit everything within the screen. Don’t take up half my work area on static information I don’t need when performing an exam. Inability to easily see what is in the practice management side. So much of what we do involves the front deck and opticians, who only use the pm side. There is no way to communicate to front desk or see if glasses or contacts were ordered without logging into a separate system. #### Vendor response Hi Dr. N, We’re happy to hear that you’ve enjoyed the autofill capabilities of Eyefinity EHR and appreciate you taking the time to leave an honest review. We’re sorry to hear that you’re having trouble viewing orders and that the current screen setup is challenging. You may be pleased to know our Eyefinity EHR team is working toward eliminating scrolls and clicks with each software update—we hope the incremental changes improve your experience! Please reach out to us at 800.942.5353 for additional support. Thank you, The Eyefinity Team Replied August 2024 --- ### Long term user to Eyefinity - Overall rating: 5/5 - Reviewer: Valerie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall a positive experience. Couldn’t practice without it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use. Easy to document exam findings. #### Cons Sometimes the updates can be difficult Missing features that you were used to using the day before #### Reasons for choosing Eyefinity Encompass Familiar with program from school. Ease of use #### Vendor response Hi Dr. B, We’re thrilled to hear that you’re enjoying Eyefinity EHR® and that our software is an essential part of your practice. We are always looking to make improvements and appreciate your patience during updates. Thank you for your review, The Eyefinity Team Replied October 2024 --- ### Quick and efficient EHR - Overall rating: 5/5 - Reviewer: Hunter E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered It has been great. Reduced charting time by over 50% from exam writer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Ipad app makes it so quick and easy to chart. #### Cons The software is still fairly new so there is a lot of room for improvement. They release updates ever 2 mos or so correcting these issues. #### Reasons for choosing Eyefinity Encompass The iPad app. The ui for an iPad app is way better than that of a web browser on an iPad. #### Reasons for switching to Eyefinity Encompass Wanted a cloud based solution and iPad app for charting. #### Vendor response Hi Dr. E, We’re happy to hear that the Eyefinity EHR® iPad App has reduced your charting time by 50% since switching from ExamWRITER®. We’re dedicated to continual improvement and appreciate your patience during updates. Thank you for your review, The Eyefinity Team Replied October 2024 --- ### EPM positive experience - Overall rating: 5/5 - Reviewer: Leslie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Made overall practice management easier ! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy integration especially with a heavy VSP practice #### Cons Poor integration with other insurance plans ! #### Reasons for choosing Eyefinity Encompass Previous negative history with their products #### Reasons for switching to Eyefinity Encompass Connection with VSP, quality of support, reputation #### Vendor response Hi Dr. B, We’re thrilled to hear that you’ve had a positive experience using Eyefinity® Practice Management and that you enjoy our VSP® integration. We're sorry to hear about your experience with other insurance providers' integrations and hope you'll find value in what our Certified Partners offer. Thank you for your review, The Eyefinity Team Replied October 2024 --- ### Seamless Integration - Overall rating: 5/5 - Reviewer: AJ N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platforms VSP integration is a huge benefit. #### Cons The scheduler can be a little difficult when juggling multiple doctors or resources. #### Reasons for choosing Eyefinity Encompass Web based more robust platform with a seamless integration to VSP. Also the EHR iPad app and EHR side was packaged with easy connection #### Reasons for switching to Eyefinity Encompass Inefficient UI and the system had a number of bugs #### Vendor response Hi AJ, We’re thrilled to hear that you’re enjoying Eyefinity® Practice Management and our seamless VSP® integration. You’ll be happy to hear that we’ve made updates to the online scheduler, and we’d like to share more with you about how they can make it easier when working with multiple doctors and resources. Please reach out to us at customersuccessmanagers@eyefinity.com to learn more. Thank you, The Eyefinity Team Replied October 2024 --- ### Eyefinty PM solved my IT problems - Overall rating: 5/5 - Reviewer: Christopher R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered We have had a frustrating experience with three other software vendors and the continued need of IT support to keep the environment connected along with the hassle of updates. The cloud based Eyefinity software has made managing our practice more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cloud based product has decreased my IT costs and the software was easy for my staff to adopt. The product integrates with the EHR and all patient visits are coded and priced automatically. #### Cons The conversion of past billing records did not come over from my old software cleanly and required a bit of effort to clean up accounts receivable. #### Reasons for choosing Eyefinity Encompass the conversion of files from our old softwware and the seamless integration for billing. #### Reasons for switching to Eyefinity Encompass Wanted to move to cloud based software and have an easy conversion of our files. #### Vendor response Hi Christopher, We’re thrilled to hear that our Eyefinity® cloud-based software has made managing your practice more efficient and has reduced your need for IT support. We’re glad that Eyefinity® Practice Management has been easy for your staff to adopt. Thank you for your review, The Eyefinity Team Replied October 2024 --- ### Best EHR! - Overall rating: 5/5 - Reviewer: Kami R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered EyeFinity EHR has been an exceptional addition to our practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EyeFinity EHR has been a fantastic system for our practice. One of the standout features is the iPad app, which allows our doctors to remain fully present and engaged with patients during exams, rather than having to turn away to use a computer. This helps maintain a personal connection with patients and enhances the overall experience. The system itself is incredibly user-friendly, with one-touch charting that makes documenting exams quick and efficient. The intuitive design of the interface ensures that our workflow is smooth, allowing us to focus more on patient care. Overall, EyeFinity EHR has been an excellent addition to our practice, combining convenience with a strong patient-centered approach. #### Cons I have zero cons. It's been great all the way around. #### Reasons for choosing Eyefinity Encompass The iPad application - it has made patient flow so much better in our practices. #### Vendor response Hi Kami, We’re thrilled to hear that the Eyefinity® EHR iPad app has made it easy for you and your staff to maintain personal connections with patients and that it’s been an excellent addition to your practice. Thank you for your review, The Eyefinity Team Replied October 2024 --- ### Best EHR I’ve used - Overall rating: 5/5 - Reviewer: Anthony S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most sound EHR I have ever used. I highly recommend. Been using since 2018. #### Cons I have nothing negative to say love it!!!! #### Reasons for switching to Eyefinity Encompass I wanted to go to the cloud it makes it life easier. #### Vendor response Hi Dr. S, We’re excited to hear that Eyefinity EHR® is the best EHR software you’ve ever used, and that switching to Eyefinity’s cloud-based software has made your life easier. Thank you, The Eyefinity® Team Replied October 2024 --- ### Practicing is fun again. - Overall rating: 5/5 - Reviewer: Duane W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered EHR allows me to see more patients daily and thus increase my daily productivity. I can now take an extra day off a week and maintain the same income. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love practicing in a way that allows me to face the patient. No longer is my back turned for most of the visit #### Cons Actually nothing EHR is so much easier to use than Examwriter #### Reasons for switching to Eyefinity Encompass I wanted a better patient/doctor experience #### Vendor response Hi Dr. W, We’re thrilled to hear that Eyefinity EHR makes practicing fun again, and that you are able to focus on your patients during each visit rather than having your back turned. It’s fantastic to hear that our software has allowed you to take an extra day off as well. Thank you for leaving a review, The Eyefinity Team Replied September 2024 --- ### EPM-would not recommend - Overall rating: 1/5 - Reviewer: Bonnie D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. EPM is horrible. Office Mate setup and fluidity was much more user friendly. I have used several different Practice Management software over many years and EPM is by far the least user friendly I have ever encountered. It is a "work harder not smarter" practice management program. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is cloud based. The ability to have more than one screen open at a time. #### Cons Creating invoices entails multiple unnecessary steps. Having to return invoices if an error is made. There should be simple delete options. Having to return to add insurance after the fact. Not being able to add Payers and insurance plans. Not being able to attach materials to payers. The lack of fluidity. The lack of patients statement customization. The lack of customized reports. Not being able to select 2 different insurances on one invoice (per line item). Lack of knowledge of EF customer support. Patient balances separated in Pt balance and insurance balance. The lack of a clear ledgers/transactions. #### Vendor response Hi Bonnie, Thank you for reviewing Eyefinity Practice Management. You may find our no-cost role-based training for billers to be a useful resource: https://www.eyefinity.com/education-onboarding/role-based-training.html . If you have additional scenarios that are not covered by the curriculum, our Customer Success Managers at customersuccessmanagers@eyefinity.com are available to address your concerns. Thank you, The Eyefinity Team Replied August 2024 --- ### Great features but not perfected yet. - Overall rating: 4/5 - Reviewer: Charlotte B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The protocol system they have setup makes charting so much faster and reliable. No more training staff and having to go back and edit before signing off. Love the AI integration. #### Cons EHR and EPM work on two different platforms rather than one system. Dont love the confusion that comes with that #### Vendor response Hi Charlotte – Congratulations on your recent transition to Eyefinity Practice Management and Eyefinity EHR! Change is never easy, so we are happy to hear that your experience with our product has been mostly positive. Like you, we are always evaluating our business to uncover new efficiencies and areas for improvement, so we greatly value user feedback to help us focus our efforts where we can make the greatest impact. It sounds like you're deriving a lot of value from our protocols, workflows, and role-based permissions. To help propel newer users into super-user status, each year Eyefinity hosts multiple in-person training conventions across the U.S. We hope you’ll find one that works for your schedule so you can connect with a peer network and begin sharing best practices. Thank you for taking the time to share your thoughts with us – and others! - The Eyefinity Team Replied March 2024 --- ### Great Software - Overall rating: 4/5 - Reviewer: Casey E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I do really like the software. It has a few issues, it was created I believe by someone not in optometry, so it's not as well rounded as Revolution. But over all it's easy to use and has all of your basics. Integrates wonderfully with EHR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Everything was extremely easy to use. Very user friendly and fast. Finding patients in the system is very quick and easy as well. #### Cons Having to switch back and forth between EPM and EHR. It's a hassle and I wish everything was on the same software system. #### Vendor response Hi Casey, Thank you so much for leaving such a kind review and sharing your thoughts about Eyefinity Practice Management. Our team is committed to providing the best solution for your practice and we are always open to learning how we can better your experience. Replied August 2022 --- ### EPM REVIEW - Overall rating: 5/5 - Reviewer: Debbie H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been very happy with the overall experience. Deployment was very easy and tech support is great. Very helpful. After having EPM for over a year they are still very supportive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EPM is alot easier to use than our old system. It is alot simplier . I love the comanagement aspect of this system. I am able to keep track of all of my insurance I have filed without having to leave alot of notes in alot of different places. #### Cons I don't like that I can't add information. Some of the preloaded reasons for example a return doesn't apply and I like to be specific. I don't like where the notes are. I would prefer to have them at the top of the demo page where they would stand out and be easy to see by everyone. #### Reasons for switching to Eyefinity Encompass My last system was very complicated and older in concept. Was not updated very often. --- ### Keeps getting better - Overall rating: 5/5 - Reviewer: Ann G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. E prescribing and referral letters are so much easier than they were in the past. What time savers. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing that I like most about the software is that enhancements are made on a regular basis based on user feedback. New features are added regularly that make work flow and efficiency better. The patient portal is an example of this. #### Cons I wish that the software was more seamless from EHR to EPM. I wish I had only one program that did everything. I know that this is by design and may not be a reasonable request. --- ### Easy to Navigate - Overall rating: 5/5 - Reviewer: Amber K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and navigate. Very organized #### Cons Has system errors maybe once a month & have to call customer service to fix --- ### EHR - Overall rating: 4/5 - Reviewer: JOE K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros easy to use, and video tutorials are very good #### Cons I would like to have more flexibility to change software settings --- ### Has good features but still needs some work - Overall rating: 4/5 - Reviewer: Rebekah R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helped get us to electronic medical records but that's about it. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros We like that you can create a schedule and enter charges and orders. #### Cons We don't like how difficult it is to navigate through the software. You have to basically go around the world just to get back to where you were before; especially if you need to print a receipt. In general, it's one of the hardest software programs to navigate through. --- ### Eyefinity - Overall rating: 5/5 - Reviewer: Evelyn W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not really anything special #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use, page is easy to navigate website #### Cons Ebuy dosen't offer all of vendors we use --- ### Epic wins vs epic fails - Overall rating: 4/5 - Reviewer: Jason A. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Please incorporate patients previous orders so the doctor can recommend properly #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The fact that if the doctor is busy a trained member of the staff can fill in a lot of the information if the doctor doesn't have time. #### Cons The fact that the doctor can finalize an exam without everything being finished in the program for billing purposes. --- ### EHR is tolerable, PManagment makes you want to kill yourself - Overall rating: 1/5 - Reviewer: Jaime H. - Industry: Medical Practice - Product usage: Used unspecified for less than 6 months - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The EHR is mostly functionable. most menus are laid out and the memory works although I prefer the templates of examwriter. No personalization available here. #### Cons the practice management software is the worse I have ever dealt with by leaps and bounds. One month later and it isn't communicating with it's insurance sister VSP. Was never set up. THus I have no payments from VSP this month. Lens pricing is slow, not all contact products exist, insurance billing a disaster. No way to seperate invoices for different insurances - like pair after cataract. --- ### Money Pit. Stay away - Overall rating: 1/5 - Reviewer: Joe W. - Industry: Medical Practice - Product usage: Used unspecified for less than 6 months - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1.5/5 - Functionality: 1/5 #### Pros They are nice. Unfortunately the product is incomplete and the support team is left trying to save a sinking ship. #### Cons Product is incomplete and does not offer basic features expected in a practice management program...i.e. It does not calculate receipts so there is no way to track your gross net income over time. --- ### Pleased With Eyefinity EHR - Overall rating: 5/5 - Reviewer: Robert B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience with EEHR is from the beginning. This EEHR continues to grow and develop month by month and year by year. I like it, my staff likes it and patients really think it is cool that all of their all exam information is captured on a small tablet. I use a mini iPad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The iPad application. The mobility of having patient information at my fingers tips at any time or place. #### Cons The software works for me, so I have no complaints. #### Reasons for switching to Eyefinity Encompass I wanted the iPad application. I was tired of having my back or shoulder to my patients. #### Vendor response Hi Dr. Bass, We’re thrilled to hear that using Eyefinity EHR on the iPad helps you connect with your patients and that your staff is enjoying the platform. Thank you for taking the time to share your feedback! The Eyefinity Team Replied August 2024 --- ### Make the Change! - Overall rating: 5/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great support when we switched over from Exam Writer and continued support to this day after years of use! I absolutely love how intuitive the iPad is making it easy for new staff to learn. Overall my office flow is so much more efficient. One of the best decisions I ever made was switching to Eyefinity EHR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the standardization with Eyefinity EHR. Nothing gets overlooked during an exam because the process is the same, no matter the patient. But my favorite feature is using the iPad. It allows me to show patients what I’m doing in real time and makes the exam more personal. #### Cons Not being able to see sticky notes outside of a visit #### Reasons for choosing Eyefinity Encompass Cloud based and portability with the iPad were the main features however I loved it was also easy to understand. #### Reasons for switching to Eyefinity Encompass Exam Writer was becoming outdated especially when compared to the cost/features ratio #### Vendor response Hi Dr. C, We’re so glad to hear you’re enjoying Eyefinity EHR and that it enables you to make exams more personal while streamlining the process. Thank you for taking the time to leave a review! The Eyefinity Team Replied August 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/eyefinity-profile/reviews/?page=2) --- Eyefinity Encompass Reviews, Pros and Cons - 2026 Software Advice