--- title: "HENO Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HENO. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HENO is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/heno-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Physical Therapy Software](https://www.softwareadvice.com/medical/physical-therapy-software-comparison/) / [HENO](https://www.softwareadvice.com/medical/heno-profile/) / HENO Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/heno-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/heno-profile/alternatives/) # HENO User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 35 reviews (73%) - 4 stars: 6 reviews (13%) - 3 stars: 2 reviews (4%) - 2 stars: 3 reviews (6%) - 1 star: 2 reviews (4%) ### Most mentioned pros - Ease of use, comprehensive format for billing, scheduling, documentation, and analytics. - I started getting money in my account within the first month and was full speed by the second month. ### Most mentioned cons - there were several glitches that were not acceptable with a healthcare platform; for example, a few different therapists inadvertently sending the report of one patient to another due to a glitch with their email service - customer service tried to do the right thing, but they were sometimes hard to get ahold of or required me to - pulling information over from eval for progress reports is an issue, carry over of information can be Difficult to locate ## HENO customer reviews Showing reviews 1-25 of 48 (page 1). ### EMR you actually want to use - Overall rating: 5/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hino offers us time savings and various hacks through the documentation process. He has adapted and with each new rollout, we find another tool they’ve added that helps us save even more time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Heno is the simplest EMR we have used. It has increased our efficiency and frees up time every single day #### Cons Opening multiple tabs for various patients through the day I forget which patient is in which tab. #### Reasons for choosing HENO More intuitive functions and billing and reimbursement advantages #### Reasons for switching to HENO Practice perfect was not physical therapy specific. There were many irrelevant functions and a lot of redundant clicking. There were rare if any new rollouts of features that were useful to us. --- ### EMR was okay, billing service wasn't worth the money - Overall rating: 4/5 - Reviewer: Lauren H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We switched to HENO because we wanted the billing service and a robust system. While it is a robust system, we had a few issues that made it difficult to use at times. We had a decent amount of trouble with the billing service. For example, they would call one of our payers and just take the standard answer they got instead of investigating whether what the rep said was actually true. We considered removing the billing service and just doing the EMR, but that was pretty expensive so we decided to just switch. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - ability to customize intake paperwork and evaluation templates - multiple data points, which makes for robust reporting - ability to setup fee schedules for clearer look at billing and AR - built in fully functional fax - group email and text #### Cons - the billing service; they were nice, but I still ended up having to do a lot myself - there were several glitches that were not acceptable with a healthcare platform; for example, a few different therapists inadvertently sending the report of one patient to another due to a glitch with their email service - customer service tried to do the right thing, but they were sometimes hard to get ahold of or required me to #### Reasons for choosing HENO the included billing service, customizable intake forms, robust reporting --- ### PT x 35 yrs, PT clinic Owner, Consultant, student clinical trainer - Overall rating: 2/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I’ve had 2 case managers in 35 years with OTHER EMR n billing services and and a 24 hour turnaround with ALL communications. WITH HENO, In less than 2 years I’ve had 2 case managers and lucky to get a response in a week. Bullys!! I chose Heno because their ‘promised’ services and they located were in Florida where my business was located. Initially very nice n likable, then the ‘honey is over’ with changes in services n no notification. Over the last year, my case manager had decreased her hours and moved to AZ with no notification. The communication turn around went from 3 day average to over a week. Be forewarned of HENO’s bait n switch tactics. Also be aware that you are dealing with software engineer owners. The potential for vindictive actions against your complaints is real. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Initial personable entry Personel. Located in Florida, Eastern time zone. Promises of connected EMR n billing #### Cons Rude case managers, misinformation from case managers. Poorest communication, very slow and my contacts were moved to Arizona mid-experience, so 3 hrs behind to start. Overall the poorest of Billing service in my 40 year career. Bullying attitudes !! #### Reasons for choosing HENO Already mentioned, initially Florida based EST, promised communication time table, EMR n billing --- ### So grateful for Heno - Overall rating: 5/5 - Reviewer: Amy G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am so grateful for Heno. I hear a lot of complaints from people using other EMR systems who have to wait days or weeks for a customer support reply. With Heno, you can call or send in a ticket and they pick up the phone immediately or respond within the hour to the ticket. I find the support people amazing and they really care about resolving your question/issue. The system itself is also amazing. Writing notes is super quick and simple and the built-in HEP is awesome and time-saving. They are constantly adding new features too. They recently added the ability to track time in/time out on notes for specific payers (so we don't have todo it on all notes, but just for the one insurance company that requires it). We don't ever have any glitches or time when the system is down. I highly recommend Heno! #### Cons The reports are sometimes challenging to use but that's probably because I haven't put in the effort to really learn how to use them well. #### Reasons for choosing HENO The EMR felt the most user-friendly and I was very impressed with the customer service vs. what I saw elsewhere. --- ### Great EMR for PT - Overall rating: 5/5 - Reviewer: Mike W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Billing software is easy to use and integrates into clearinghouse well with primary insurance. Billing time is quick and easy to track. Daily notes and HEP tracking is easy to track. Seamless carryover from evaluation to reassessments. #### Cons Secondary insurance not populating in billing #### Reasons for choosing HENO Customer service was consistent and always friendly. Better integration of patient intake with charting. #### Reasons for switching to HENO Pricing and better charting for physical therapy --- ### It's a great system - Overall rating: 5/5 - Reviewer: Sharon H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered The reps at HENO have been fabulous. Always get answers to questions within hours. They were SUPER helpful with a lot of hand holding during the set up/changing of the systems. It is very reasonably cost for everything you get. I would definitely recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is all in one and multiple clinics can use it and home office has access to everything. We use it from patient initial contact, to scheduling, to therapy notes and billing, to superbills. Very easy to use. #### Cons All of our forms are costume and we still have to have a transcriptions fill in some of our customizable initial evaluation because the info doesn't transfer into the customized template. #### Reasons for choosing HENO Because HENO had EVERYTHING..it was truly a one stop shop. Also, it has a better track record than some of the other EMRs. --- ### Thank you Heno. I love your product! - Overall rating: 5/5 - Reviewer: Carla K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. I have been a therapist for 39 years and have been on paper charts. So to change this late in the game was scary. I was fairly convinced it would be painful but I liked the team right away and they really delivered for our clinic and I am seeing better reimbursement because the software is very organized and there are less errors and our biller is on top of any problem. Our documentation is much improved because of the prompting to do re evals and the ease of documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the way the software is set up. It takes time to learn the system but it is very comprehensive. The onboarding is excellent. The support is there. They guide you through the learning process . I went live with this software on June 1st. I thought it might take several months before I strarted seeing the money coming into my account. I started getting money in my account within the first month and was full speed by the second month. Our biller is excellent and always answers our questions within a few minutes to a day. I can sleep at night knowing I have better control over all aspects of my private practice. #### Cons The first few weeks are a learning curve and initially you feel like you are learning a new language because in a sense you are. But it was worth the investment. The onboarding team is very helpful. #### Reasons for choosing HENO I felt that the software was pricey with prompt and although you paid less for the billing I just did not think they would put that much time into the billing. The money was made with the software. Secondly I felt they were gimmicky if that makes sense. Practice Perfect was an inferior product compared to Heno. I was also interested in the metrics and I think HENO is very good for producing charts and graphs. #### Reasons for switching to HENO I never used their emr . I felt it was confusing and time consuming. And I needed to be able to use a lap top in the clinic. That EMR had to be on a computer. So I have been ony using the appointment scheduler and I did paper charts. My clinic was too busy to do the paper charts. I was falling behind and not keeping up with POCs. I was paying too much in overtime. --- ### Wanted to love it, left very disappointed - Overall rating: 2/5 - Reviewer: Nathan K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Unfortunately I did not have a good experience overall with HENO. I'm sure the EMR works for some people but it wasn't the right fit for our practice. The customer service, specifically their contract policy, is archaic. (and yes, I should have NOT signed the contract, so I will hold that responsiblity) #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The ability to manage your practice with one software was a huge pro for us, which is why we decided at the time to switch from WebPT to HENO. In some aspects, such as behaving like a CRM, with the ability to set reminders, it did accomplish this task fairly well. #### Cons I worked with my biller for several weeks to try to work out the kinks in the billing software and clearinghouse, to no avail. Customer support was unavailable to work with us on this in a timely fashion, which ended up putting us in a significant cash-flow pinch. Additionally, upon using and attempting to learn HENO, I was underwhelmed by the UI/UX. It was very clunky and much of the language was in engineering-type language, making it more difficult than it needed to be when setting filters, or even figuring out where to upload and store certain documents and documentation. I ended up spending more time documenting than WebPT. I think the worst part about my experience was that we had only used the system for 2 months, were not satisfied with the product, and asked that the contract be voided, only to be met with "sorry you signed a contract." This was a two-year contract that we signed (in retrospect we absolutely should NOT have done this), and had already paid for the transfer of data from WebPT. I did not ask for a refund, only to be let out of the contract, however they held fast, and will not budge. I hate writing reviews like these, however, I believe it to be unreasonable to hold someone in a contract for 2 years after only 2 months have passed. This is a horrible business practice and I hope that the owners consider changing this. At this time I cannot recommend anyone use HENO, even if it's a good EMR, as the customer experience is severely lacking. #### Reasons for switching to HENO wanted an all inclusive EMR that could also act as a CRM --- ### Ease of Use - Overall rating: 4/5 - Reviewer: Makayla L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed it and am very found of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate the look of how it is set up. #### Cons There are some things I wish I could customize more fully, and wish I had a little more control over it all. --- ### Useful and great customer service - Overall rating: 4/5 - Reviewer: Molly F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer service Scheduling patients Experience feature #### Cons Tracking insurance Running reports- would like to run a productivity report --- ### HENO for Mobile Physical Therapy - Overall rating: 5/5 - Reviewer: Kyle W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrated billing and ease of use once it was all taught. #### Cons Price but I understand why it’s higher in price. #### Reasons for choosing HENO Integrated billing and ease of use --- ### Practice Changing - Overall rating: 5/5 - Reviewer: Melissa L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered OptimaLivings overall experience with HENO has been SATISFACTORY! They will bend over backwards to help your practice run as smoothly as possible. They even provide routine meetings to go over statistics and questions and to make sure your clinic is reaching its fullest potential. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HENO provides amazing scheduling abilities, informational data reports on anything you can think of, fast and efficient billing as well as amazing customer support for any questions you might encounter. #### Cons No cons. They are always improving their systems and doing updates to fix any issues that might arise. #### Reasons for switching to HENO We decided to make the switch because Office Ally lacked statistics to track our progress, had no online documentation system, didn't provide billing services and had horrible customer service. HENO was recommended highly by trusted associates and had great reviews. --- ### The BEST PT software out there! - Overall rating: 5/5 - Reviewer: Joseph R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Has significant streamlined out entire operation. I think back to when we had 20 different pieces of paper, spreadsheets, ect and now it’s ALL in HENO! Works exactly as advertised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility and customization aspects allow you to build out templates #### Cons I don’t like computers but the ya PD course not their fault 🙂 #### Reasons for choosing HENO Ability to fully customize. Personalized customer service. --- ### Finally faster than Paper Charts! - Overall rating: 5/5 - Reviewer: Christopher T. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered I highly recommend Heno. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it is built for outpatient therapy. I love that they thought ahead and included marketing, analytics, documentation, billing, etc. It is an all in one system! There is even a General Store for cash based services. The support has been amazing, the system is constantly improving. There are updates about every week. I was hesitant to bring my practice on to an EMR, but it has been a good transition and also allows staff to access everything from remote. It is customizable and helps your clinical staff track visits, auth's, etc. Documentation is FAST. Very efficient. I highly recommend Heno. #### Cons There are very few cons to the system. The systems are constantly being refined and improved whenever any inefficiencies are found. --- ### Love the customer service, easy to use once you learn. - Overall rating: 5/5 - Reviewer: Cherie B. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have never used a therapy product, but so far after all of the trials with other software this is the most user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Solving issues is very easy. Customer service is quick and responsive to suggestions and updates. It is easy to use once you become familiar with the program. #### Cons Would like to see the training videos updated, so it is step by step. Maybe a training booklet could be created to help out prior to going live. --- ### Glad we made the decision to switch to HENO - Overall rating: 5/5 - Reviewer: Desiree G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps our business run smoothly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HENO has excellent customer support who are always available to help. Great software for our company and after a little practice, easy to use #### Cons Training videos were a little difficult to follow and sometimes we would run into issues that didn't have a video. That being said, all we had to do was fill out a support ticket and we received assistance quickly. --- ### Do not trust this company. - Overall rating: 1/5 - Reviewer: Katie L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Condescending. Terrible. Erroneous. Stay away from them. They may seem great until something happens, then you are at fault in their eyes. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't have anything positive to say. I had a horrible experience, and I was only with them for a month. Stay clear of HENO. #### Cons This company does not have your best interest in mind. They gave me a non-working fax number, then after I, myself, discovered the issue, they gave me a new fax number. But here's the kicker... they would not reimburse me for redoing my signs, postage, business cards, etc that had the wrong fax number on them. I had to pay all of that out of pocket to have it all redone. To add insult to injury, they also wouldn't let me out of my contract once I discovered the issue, even though I couldn't use their EMR for a full month because none of my faxes were coming in. I had no patient referrals, and HENO said it was because I was a new business. That's when I did some digging and found out the fax number they issued was incompatible. I had received many faxes from physicians for that month but couldn't access them. HENO made me pay them to get away from this terrible company. I will warn others to stay away from HENO if it's the last thing I do. As a start up business they instantly put me in the hole by about $1000 for their error. #### Reasons for choosing HENO I ended up going back to HelloNote and I'm so glad I did! #### Vendor response Katie, We'd like to genuinely thank you for taking the time to review our service. We transparently admit we're not perfect, so we embrace tough feedback because that's the best way for us to grow. In fact, based upon your meaningful feedback, we've taken steps to ensure this never happens to another customer. Now, when a customer is issued a two-way digital fax number, which can send and receive faxes within HENO, our staff personally tests the fax number by both sending and receiving test faxes to ensure they work smoothly. So, our future clients owe you a huge thanks. Regarding HENO's contract, HENO provides free training and onboarding to customers, so the contract length ensures the competitive pricing and free training and onboarding HENO offers remain economically feasible. Thank you again, Katie, for the tough and helpful feedback. You've helped us improve operations for our other customers, so we are sincerely grateful you took the time to notify us of your concerns. Replied March 2024 --- ### Heno - the ALL in ONE solution every therapy companies needs! - Overall rating: 5/5 - Reviewer: Justin R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Heno has been the best EMR system we have used. I do all the hiring and training in our busy outpatient PT practice with 40 + new patient evaluations per a week. So being able to have a program that is super easy to use and quick to train someone was ideal. Having everything all in one place doesn't just make my life easier it makes my staff be more efficient and cuts monthly costs down. Heno has scheduling, billing, faxing, documentation, marketing, reporting, patient online portal (they can schedule, make payment), email/phone/text appointment reminders, General Store (for wellness and or self pay items that is seperate from the insurance billing), along with graphs to see how many physician referrals you get per week/month/year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use - my staff have been able to learn Heno in the matter of minutes. Quickly schedule an appointment with 1 click and name search , check eligibility, collect copays, Auto Posting for electronic payments, instant messaging to contact staff in other locations, faxing, daily reporting to show the office productivity (cancel, no show %, amount collected cash/credit/check along with the full outcome how much money we made). This is the most adaptable software we have used where you can customize it to meet your needs and help streamline your staff process and save time to create a better patient experience. #### Cons I don't have any cons but I will say the software team is always implementing new/updating options to make it even easier to use and navigate and help streamline my practice. --- ### No regrets! - Overall rating: 5/5 - Reviewer: Molly B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Selecting an EMR is a high-stakes decision. I wanted to ensure that we had an integrated platform that my staff could learn quickly, would be easily integrated with billing services, and could grow with us for long-term use, but that wouldn't be cost-prohibitive for our non-profit. After utilizing the system for almost a year, I am thrilled that we decided to partner with HENO. Even though we are a small contract, I've never FELT like a small contract. We required substantial support initially, and the HENO staff was incredibly patient, thorough, and systematic. I have never had to wait for a HENO response for more than a few minutes. I would recommend HENO without reservation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have many regrets in life and business but HENO is certainly not one of them. The comprehensive nature of this platform has streamlined our business and increased the efficiency of my team. It is built by and designed for therapists but continues to be customizable. Their experienced and friendly support team is eager to help. #### Cons HENO was the first platform recommended by our billing agency. Initially, I thought HENO was too expensive for our small nonprofit. I spent countless hours researching other platforms. I discovered that many of the less expensive platforms had numerous additional fees for necessary services or required additional services, such as the clearing house. The bundled services of HENO actually left the final price quite competitive. #### Reasons for choosing HENO Integrated platform, web-based, designed by therapists. --- ### We are grateful to have [sensitive content hidden] as our account manager! She is our employee of the month because we couldn't do this without her! - Overall rating: 5/5 - Reviewer: Jadyn S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are glad we went with Heno! So far so good but above all else, having an actual person we can reach to problem solve or ask questions is truly why I have enjoyed Heno so much or even took the time to leave this review because I think excellent work deserves to be recognized! Truly, we appreciate the help so much. We feel supported and although I think we can be a burden, [sensitive content hidden] never makes us feel that way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros automatic apt reminders, schedule, doc and billing all in one place #### Cons pulling information over from eval for progress reports is an issue, carry over of information can be Difficult to locate --- ### Great comprehensive system for PT - Overall rating: 5/5 - Reviewer: Kirsten C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, comprehensive format for billing, scheduling, documentation, and analytics. Fast customer service for IT issues. #### Cons Difficulty creating or editing templates. Lack of copy and paste feature for scheduling multiple appointments. #### Vendor response Kristen, We genuinely appreciate you taking time to post a review. Thanks so much! To clarify, you can copy an appointment forward by clicking the clipboard check-mark on the lower left hand side of an appointment that is already scheduled, and then paste that appointment wherever you click your mouse next. Then, you can click "create and copy" to paste that appointment, and copy it forward again. The system will allow you to continue doing that perpetually assuming you don't want to set recurring appointments. Let us know if you need a hand with this feature. :-) PS- HENO just added a preview button to the template builder so that should make your life much easier :-). Replied September 2024 --- ### Beware. - Overall rating: 1/5 - Reviewer: Jeffrey G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered If you are like me, you are trying to find a solution to an imperfect system, and thinking about taking a leap of faith and signing on to a platform that seems to offer everything you need. It doesn't. And when you realize it, and want to get out of the contract, you will find that this company will hold you responsible for the value of the whole 18-month contract, whether it bankrupts you or not. Not worth it. Please steer clear. I read similar reviews before I signed on and did not heed them. This company is a major lemon. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Low price #### Cons Predatory #### Vendor response Dear Jeffrey, We genuinely appreciate you taking the time to write a review, and we're sorry the HENO platform didn't meet your personal needs. As a PT-owned software company that also owns and operates Physical Therapy Clinics ourselves, we strive to provide the best customer service possible to our peers. When we make mistakes, we take full responsibility. However, in this case, it's not clear what aspects of the software you disliked, so we're unsure how we could have improved. Nonetheless, we sincerely apologize that you didn't have an excellent experience. Our deepest mission is to help fellow PTs succeed! Regarding the HENO contract, part of what enables us to offer more features than most companies, along with free training and onboarding, is the contracts we sign with our customers. Contracts help us ensure our software is delivered in an economically feasible manner while also clearly establishing terms for both parties. Thank you again for your feedback. Sincerely, HENO Replied March 2024 --- ### HENO is the market leader!! - Overall rating: 5/5 - Reviewer: Koehn D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service is 2nd to no one with amazing communication starting from 1st demo to full clinic implementation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -EMR is by far the most profession-friendly platform on the market-amazing reporting capabilities-customer support whenever you need it -very affordable compared to competitors in the marketplace-HENO always willing to get better and listen to feedback #### Cons Reports are plentiful but not easy to access until you understand Oracle reports #### Reasons for switching to HENO wanted an all-in-one platform --- ### Heno Review - Overall rating: 5/5 - Reviewer: Bill A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I want to acknowledge [SENSITIVE CONTENT] for his ability to organize and onboard my practice into the Heno system. He was always available to help me with technical issues and solutions with his professional and calm demeanor that provided reassurance and confidence that we were going to make this work. I also appreciated his patience with me when I had to close during the pandemic and his support. The scariest thing about making the transition into private practice was billing. Every organization I had worked for had a specific department that provided that service so I understood next to nothing about the process. [SENSITIVE CONTENT] was so amazing- she held my hand, educating me on every step of the process. She is so professional and has such an in-depth understanding about the billing ecosystem. This diligence on her part allows me to be able to focus on caring for my patients. If I had known it would be this easy I would have gone into private practice a long time ago. I also feel like she provides a high level of service and support even though I am a small practice. #### Cons Any issues you can contact support and they get back to you very promptly. They are constantly adding new features and are responsive to any requests to modifications. --- ### owner of clinic and establishing and using of Heno - Overall rating: 5/5 - Reviewer: Brad S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use. Responsiveness of the staff when issues arise that get resolved quickly and always have f/u meetings to make sure I was satisfied #### Cons There really isn't anything I can say I dislike about Heno #### Reasons for choosing HENO They are very customer ready and wanting us to succeed. If we succeed so will Heno #### Reasons for switching to HENO previous EMR was costing me money. There was poor transparency and poor communication and I was getting blamed for their mistakes. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/heno-profile/reviews/?page=2) --- HENO Reviews, Pros and Cons - 2026 Software Advice