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> Reviews of ICANotes. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ICANotes is a good fit for you!

Source: https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews

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ICANotes Reviews

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# ICANotes Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(72)

4

(26)

3

(17)

2

(5)

1

(10)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4.3

Value for money

4.1

Functionality

4

* * *

### Pros

"The smart narrative charting feature is really awesome, it helps with developing narrative style notes based on select phrases and keywords commonly used."

"Customer support is user-friendly for documents (scan documents into the client's chart), and you can add phrases and copy and paste them into Icanotes when using AI notes."

"It is refreshing to know that there are things that can be used to make the work easier and that you can move faster especially when you have a lot to do."

### Cons

"The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline."

"The patient-facing portal requires improvement - its appearance is somewhat outdated, and it lacks mobile responsiveness."

"very unsatified, wish had never signed up; complicated billing process, poor connection to clearninghouse, logging off every 10- 15 minutes"

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ICANotes Reviews, Pros and Cons - 2026 Software Advice