--- title: "ICANotes Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ICANotes. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ICANotes is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [ICANotes](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/) / ICANotes Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/alternatives/) # ICANotes User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 130 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 72 reviews (55%) - 4 stars: 26 reviews (20%) - 3 stars: 17 reviews (13%) - 2 stars: 5 reviews (4%) - 1 star: 10 reviews (8%) ### Most mentioned pros - The smart narrative charting feature is really awesome, it helps with developing narrative style notes based on select phrases and keywords commonly used. - Customer support is user-friendly for documents (scan documents into the client's chart), and you can add phrases and copy and paste them into Icanotes when using AI notes. - The ease of creating a note and the ability to type in information like a Word document. ### Most mentioned cons - The patient-facing portal requires improvement - its appearance is somewhat outdated, and it lacks mobile responsiveness. - very unsatified, wish had never signed up; complicated billing process, poor connection to clearninghouse, logging off every 10- 15 minutes - The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline. ## ICANotes customer reviews Showing reviews 1-25 of 130 (page 1). ### Software for Mental Health Professionals - Overall rating: 5/5 - Reviewer: Rafael R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have not encountered business issues with ICANotes. They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has highly impressive features such as creating mental health forms such as screening questionnaires, creating treatment plans with measurable objectives, and very thorough mental health assessments. The case notes are very easy to create and include a comprehensive mental health status examination. Also, you can link your treatment plan to your case notes so that you can address the progress made in treatment when writing a case note. It has a comprehensive list of all psychotropic medications. #### Cons It is easy to integrate into your practice because it has all the necessary features for mental health providers, for example, CPT codes, assessment forms, consents, a fully integrated calendar with automatic reminders for the patients, and more importantly the capability to connect with a clearinghouse to submit electronic billing. It also has a patient portal. Very functional and extraordinarily helpful to create clinical notes. It has a telehealth platform too. #### Reasons for choosing ICANotes ICANotes is affordable, they provide excellent training and their software is very comprehensive. #### Reasons for switching to ICANotes I need a software that can give me the ability to write thorough clinical notes that comply with the standards of Medicare, Medicaid, and most provide insurance companies. --- ### Easy to use solution - Overall rating: 5/5 - Reviewer: Shakeeb H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the ICANotes EHR platform is excellent. It's simple to document patient information, send out digital prescriptions, and verify the patients' medication pickups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Integration with PMP makes life easy for confirming controlled substances with the various states. Overall, an easy-to-use EHR system. #### Cons The patient-facing portal requires improvement - its appearance is somewhat outdated, and it lacks mobile responsiveness. Also, it lacks any private practice customization (adding a logo or text) #### Reasons for choosing ICANotes The charting and documenation was better with ICANOtes --- ### It's the best. I've bought several. This one wins!! - Overall rating: 5/5 - Reviewer: Kara H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The willingness to make changes that help us. We need a Domestic Violence category. Their respomse: "we will work on it. " Accommodating! #### Cons We love everything. No criticisms. They answer quickly when we need their help. Chat is available most of the time during days. --- ### ICANotes can complete documentation notes in under 15 minutes - Overall rating: 5/5 - Reviewer: Latasha B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about ICANotes is the simplicity in treatment planning and the value for the monthly cost. Seamless appointment scheduling and patient outcome reports. #### Cons What I liked least was that I could not customize prefilled notes based on only my line of business. #### Reasons for choosing ICANotes free trial offer longer to allow time to make an informed purchasing decision. --- ### Overall, a great EMR - Overall rating: 4/5 - Reviewer: Jean-Claude T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think that ICanotes is a great EMR compared to the other EMR I've used in the field of addictions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most is how thorough it is in covering areas needed in working with the SUD applications. #### Cons What I like the least is having to go back in the "problems" section and having to re-select a problem to be able to go into the goals and interventions. #### Reasons for switching to ICANotes ICanotes is much more through and user friendly. --- ### The easy way to create a note - Overall rating: 4/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. The staff are always willing to assist with any issues. The way the system is set up to add measurable goals is very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of creating a note and the ability to type in information like a Word document. The way they have the billing system set up is great. #### Cons The inability to change or add information to the report system. The reports are very generic and do not always fit our needs. #### Reasons for switching to ICANotes The cost of Advance MD kept rising, and the support falling. --- ### Enjoying It - Overall rating: 5/5 - Reviewer: Ebony S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am enjoying my experience with ICANotes. The EHR assists with streamlining appointment scheduling and documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of useability. ICANotes allows me the comfort of staying current on documentation. The #### Cons I have not identified anything that I like least about ICANotes. So far, there is nothing that I dislike about the EHR platform. #### Reasons for switching to ICANotes I switched to save on EHR cost, and I liked the platform. --- ### ICANotes has been amazing! - Overall rating: 5/5 - Reviewer: Megan P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, I have had an amazing experiencing with ICANotes and am very happy with the choice that we made to start using this platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ICANotes gives me the ability to make changes, adjustments, and to add things to be able to meet my specific needs as a clinician. I am very satisfied with ICANotes. Customer Service is also amazing and to have so many trainings available is also amazing! #### Cons The treatment plan set up has been kind of confusing to me but with the trainings, I believe that I can learn it. #### Reasons for choosing ICANotes I am able to do more with ICAN, it is more affordable, and has more features. --- ### Prescription service is poor and cumbersome - Overall rating: 2/5 - Reviewer: Charles M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not good. Ever since the “upgrade “ to Plus, the prescription service is a headache , such that on several occasions, the patients medications have not been listed because they have been automatically “discontinued “ leading to , at least on two occasions, medication errors. On one occasion, I was told to call the prescription service myself. Further, Inovalon support is there, but sometimes I just get lip service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Access to customer service is very good and when navigating ICANOtes + , very helpful. They spent a good amount of time and followed up on things. #### Cons It’s incredibly costly and the prescription service is not well integrated . The portal service was cumbersome. The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline. He showed me. #### Reasons for choosing ICANotes Customer service seemed to be better but now not so sure --- ### I LOVE ICANOTES - Overall rating: 5/5 - Reviewer: TONYIA H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part, I have had EXCELLENT experiences with ICANotes. I have loved all the people that I have worked with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information) #### Cons I don't have any issues with ICANotes at this time. I am considering adding more features to our profile --- ### I Can document with ICANotes! - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was able to review material as many times as I wanted and when I wanted. The applications were good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to sign-up for tutorials and have access to video recorded learning material was very helpful. #### Cons I'm a Certified Peer Recovery Specialist' and most of the contents are geared to clinicians. It could be more user friendly for non- clinical personal. --- ### ICANotes - A Good Solution - Overall rating: 4/5 - Reviewer: Dawn L. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I like using ICANotes. My notes look proessional and as mentioned my job is easier as a result. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ICANotes makes my job easier. I can complete assessments, progress and SOAP notes with ease and much quicker than manual notes and assessments. #### Cons I haven't used customer service in a long time but responses in the past could have been more timely. --- ### Happy Customer with Icanotes - Overall rating: 4/5 - Reviewer: Agnes J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am overall satisfied with the way my notes look at the end of my sessions, clear and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The drop down options , the amount of assessments and the structure of how they assist in note writing. Most importantly the assistance if you need help #### Cons At times it freezes, but not many times and when it has frozen I have received assistance from their support --- ### AN EMR DESIGNED SPECIFICALLY FOR BEHAVIORAL HEALTH THAT DOES EVERYTHING YOU NEED TO PRACTICE. - Overall rating: 5/5 - Reviewer: Deborah D. - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using the ICANotes program for 4 yrs. The customer service has been exceptional and courteous. They offer webinars and training for all aspects of the program and include tutorials on their website which is great when hiring new staff. ICANotes has assisted us with issues and accommodated our needs when modifications/adjustments were requested to suit our practice needs. The team at ICANotes has responded and implemented several options we suggested to improve our service delivery to clients. In addition, ICANotes has added many features to the program to meet the growing demands in the field of behavioral health. I love the fact this EMR was created by Dr. Richard Morgenstern, a psychiatrist. This program was specifically designed for behavioral health and not a modified version or altered from a medical model template. It is also a plus that one of the offices of ICANotes is within 30 min from our agency. Their staff was available to visit us and provide support when we opened in 2012. I have seen this company grow rapidly in 4yrs. since using this program which as benefited us in our growth as well. I gave ICANotes for every category primarily because it is well deserved for their hard work in keeping up with integration and the ever changing guidelines with coding, billing, and documentation etc., in behavioral health, which has made my life so much easier with running my business. However, the I gave for the value of money is a double edged sword.....And in no way do I want this to reflect as a negative connotation to the program. The rating is not entirely due to the cost of ICANotes program but also includes regulation guidelines set forth by many Insurance providers. The reimbursement rates set by insurance providers are not increasing at a rate they should be to providing services in behavioral health field. An increase in rates would tremendously help offset the additional costs accrued for agency's to remain in compliance with state, federal and local regulations thus, allowing agencies to add additional features that could really benefit service delivery. **Just an idea.......maybe to see some type of incentive programs offered to exist ICANotes customers who are growing and continue to add clinicians and features to their ICANotes program. That would be great. All in all, this is a phenomenal program, and I would highly recommend it to all behavioral health clinicians and practices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program does everything we need. All tasks can be completed with the features encompassed in the program. #### Cons Minor issues...... 1- I find the appointment book is extremely slow. I was told it would improve several months back but, the staff reports this most often and is the most reported issue that becomes time-consuming for staff scheduling and is frustrating for clients waiting on the phone. 2- Populating the Treatment Plan - when completing a follow-up treatment plan it populates every treatment plan into the new one created. This becomes costly if you have a client for 3 years + Ex. A treatment plan every 6 months for 3 years and an average of 4-5 pages per plan x 6 treatment plans printed for a client, the last treatment plan cumulates to 30 pages. It doesn't allow the plan to start over with a fresh slate for a new treatment plan without including the old ones as well. (Unless I haven't figured it out, which may be the case) :) --- ### Please read...this may help you decide - Overall rating: 1/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Nothing works the way it is suppose to. Logging in takes five minutes or more. The system "Crashes" almost weekly, but you are still to pay for a service that you can't use. Telehealth works when it wants to. You either get sound or video, but not both. We go hours without being able to see our calendar or update notes or do billing because the server is updating. Support is absolutely useless. You call and wait 20 minutes to talk to someone for them to put you on hold so they can reach out to support. I would choose any other program besides IcaNotes. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The appointment reminders to patients.... #### Cons Support is not helpful. Server Crashes. System takes too long to load. Hard to navigate. Screens repeat themselves. Takes to long to navigate between calendars for different providers. Telehealth doesn't work the way it should. Notes are repetitive and not individualized. --- ### Finally, an EMR worth discovering! - Overall rating: 4/5 - Reviewer: Jill W. - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been working within ICANotes for approximately 2 years, having transitioned from two different EMR systems. Overall, I have found ICANotes to afford a much broader spectrum of clinical flexibility for progress notes and new assessments. Care procedures, symptoms, medications, and historical data are all-inclusive and well organized for ease of use, which is vital for a fast-paced environment such as the one I work in. My particular job involves scribing for psychiatrists during back to back assessments for an acute psychiatric care hospital. This involves obtaining important historical data, current client concerns, daily medication changes, progress, and treatment plan options, all which have to be captured as quickly as possible as client is seated in assessment room. Having such an organized system helps me maintain an accurate and quick speed, which is crucial to my work. This is the first program I have used that caters to this need. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the ability to build algorithms, to quicken my pace, and ICANotes affords me this ability. The various chart screens are easy to maneuver and contain clear and thorough guideline categories that require just a click of a button to incorporate into the notes. The medication areas are user-friendly and contain a broad selection of medications to choose from. At each chart front page, it is easy to see allergies and medical concerns in one glance, which promotes safety and easy recall to providers, when necessary. #### Cons A primary concern has been connectivity continuity. Our office has had to switch to a web based launch, as opposed to remote log-in, due to considerable interruptions and stalls, which were were very time consuming and frustrating, given the pace that my work requires to be maintained. However, the connection options we have now are much improved, overall. For the purpose of creating a tidy note, I also would prefer that categories to be left-align in each section so that the headers would not appear to be floating in the middle of the page. This may seem like a small thing, but, when creating over 30 notes a day and spending time left-aligning each category of use, this can be a time hindrance. --- ### I finally found the right EHR for my behavioral health practice - Overall rating: 5/5 - Reviewer: Alelea H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! I am an APRN/owner and is about to launch my practice. ICANotes eased my mind. I used it in the past during my clinicals. I am so glad I went back to ICANotes. I really like how you "click boxes" when charting but then your progress note comes out with a well-written narrative, assessment tools are integrated, has a very nice workflow. I can see myself finishing a note in three minutes, yet still with excellent quality. Trainers and customer support are top notch! [sensitive content hidden] has been very helpful. I love training with her. She goes above and beyond to help you. No wonder her training schedule is booked! [sensitive content hidden] are equally helpful as well! #### Cons I do not have any negative comment as of this moment. --- ### ICANotes works for me - Overall rating: 5/5 - Reviewer: Linda G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can breeze through the progress notes and intersperse information of the current session. Notes are comprehensive which allows me to feel secure of proving medically necessary treatment. Support is very good in all areas, such as sales, technical support, and one-one training. It did take me some time to really learn the software. I really need to learn more in order to better utilize the software. #### Cons I was disappointment there wasn't a website that could be integrated, and there was no telehealth software. Although, I understand Icanotes will soon be adding telehealth as a feature very soon. --- ### Excellent Platform for Integrated Care Practice - Overall rating: 5/5 - Reviewer: Jared R. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered ICANotes has been a solid system providing the flexibility and compatibility needed in today's complex healthcare system(s). Initially and even today, ICANotes promotes itself as a behavioral health platform. However, as a larger Integrated Care private practice with over 30+ users and a multidisciplinary team of professionals this EHR has been able to meet every need we have had and more. The platform does require improvements to hopefully navigate away from being accessed through RDP (remote desktop) only, but this among other things the ICA team tackles head on and I cannot say enough about their support team(s) from sales to development and EDI. We continue to use ICA with confidence knowing that if/when we have a need it will be met promptly by a team that is knowledgeable in today's ever changing healthcare world, but a team that is also small enough to care making us feel they are truly "Pro-Provider" which is rare among the corporate world of electronic health record systems. We use every feature daily including e-Rx., assessment & clinical documentation, billing and laboratory result integration. ICANotes has nearly every feature for full clinical practice management outside of specific accounting capabilities and a time-clock - everything else happens in ICA. Our practice has been satisfied overall based on our direct experience with the software and our relationships with the people behind it. EHR can be a scary leap to take (especially for the one(s) paying the bills), but I am confident we made the right choice based on our unique practice and needs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Icanotes review - Overall rating: 4/5 - Reviewer: Kaitlyn A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with icanotes has been positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it has pre-populated tabs for use on assessments, group note topics already compiled, and treatment plans goals etc to go hand in hand with sud diagnosis #### Cons The only downside of the system is how long it takes to compile notes, log on to the actual system, etc. #### Reasons for switching to ICANotes Had icanotes previously and it’s just Better overall --- ### The review - Overall rating: 3/5 - Reviewer: Keisha G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did not prefer it compared to another software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros Clickable options. But there’s many that are not as relevant. #### Cons It’s too saturated. Too hard to do tx plans in it as well. #### Reasons for choosing ICANotes It was chosen by agent --- ### Slightly satisfied. - Overall rating: 3/5 - Reviewer: Jillian R. - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We would appreciate a patient portal or mobile capabilities (i.e. tablets, smart phones, etc). #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We appreciate the versatility with creating initial assessment or progress notes (i.e. tabs, buttons, etc.). #### Cons We have had consistent troubles getting claims correctly prepped. Information will be dropped or added incorrectly. Current example with ticket #: 104307 --- ### ICANotes Review - Overall rating: 2/5 - Reviewer: Michael L. - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have mixed views regarding ICANotes. The company sent out a representative to address agency-specific needs and did not follow-up regarding this meeting. In fact, an employee of the organization is no longer, and issues are still unresolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Ease of use, access to customer service via online chat. #### Cons Changes are often overlooked or non-significant. --- ### Works Really Well for What I Need - Overall rating: 5/5 - Reviewer: Deirdre G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works really well and does exactly what I need it to do. I used it to transcribe medical notes for an occupation health facility. #### Cons Worked well but it can be a bit slow sometimes. I can recall losing data, but I was ale to fully recover --- ### User Friendly Great Customer Service - Overall rating: 5/5 - Reviewer: Janet R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been extremely positive. I cannot recommend it enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user friendly and makes completing notes a breeze. The customer service and training is amazing. It is by far the best I have ever used. The teletherapy is smooth, portal is user friendly and effective. Forms can be customized. There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources. #### Cons That I did not try it sooner. There is a learning curve. It appears a little antiquated. However they are in the process of an update that will resolve this issue. #### Reasons for choosing ICANotes I had used therasoft and medisoft. Both were not user friendly and billing was a nightmare. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews/?page=2) --- ICANotes Reviews, Pros and Cons - 2026 Software Advice