--- title: "ICANotes Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ICANotes. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ICANotes is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [ICANotes](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/) / ICANotes Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/alternatives/) # ICANotes User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 130 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 72 reviews (55%) - 4 stars: 26 reviews (20%) - 3 stars: 17 reviews (13%) - 2 stars: 5 reviews (4%) - 1 star: 10 reviews (8%) ### Most mentioned pros - The smart narrative charting feature is really awesome, it helps with developing narrative style notes based on select phrases and keywords commonly used. - Customer support is user-friendly for documents (scan documents into the client's chart), and you can add phrases and copy and paste them into Icanotes when using AI notes. - The ease of creating a note and the ability to type in information like a Word document. ### Most mentioned cons - The patient-facing portal requires improvement - its appearance is somewhat outdated, and it lacks mobile responsiveness. - very unsatified, wish had never signed up; complicated billing process, poor connection to clearninghouse, logging off every 10- 15 minutes - The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline. ## ICANotes customer reviews Showing reviews 1-25 of 130 (page 1). ### Software for Mental Health Professionals - Overall rating: 5/5 - Reviewer: Rafael R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have not encountered business issues with ICANotes. They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has highly impressive features such as creating mental health forms such as screening questionnaires, creating treatment plans with measurable objectives, and very thorough mental health assessments. The case notes are very easy to create and include a comprehensive mental health status examination. Also, you can link your treatment plan to your case notes so that you can address the progress made in treatment when writing a case note. It has a comprehensive list of all psychotropic medications. #### Cons It is easy to integrate into your practice because it has all the necessary features for mental health providers, for example, CPT codes, assessment forms, consents, a fully integrated calendar with automatic reminders for the patients, and more importantly the capability to connect with a clearinghouse to submit electronic billing. It also has a patient portal. Very functional and extraordinarily helpful to create clinical notes. It has a telehealth platform too. #### Reasons for choosing ICANotes ICANotes is affordable, they provide excellent training and their software is very comprehensive. #### Reasons for switching to ICANotes I need a software that can give me the ability to write thorough clinical notes that comply with the standards of Medicare, Medicaid, and most provide insurance companies. --- ### Easy to use solution - Overall rating: 5/5 - Reviewer: Shakeeb H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the ICANotes EHR platform is excellent. It's simple to document patient information, send out digital prescriptions, and verify the patients' medication pickups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Integration with PMP makes life easy for confirming controlled substances with the various states. Overall, an easy-to-use EHR system. #### Cons The patient-facing portal requires improvement - its appearance is somewhat outdated, and it lacks mobile responsiveness. Also, it lacks any private practice customization (adding a logo or text) #### Reasons for choosing ICANotes The charting and documenation was better with ICANOtes --- ### It's the best. I've bought several. This one wins!! - Overall rating: 5/5 - Reviewer: Kara H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The willingness to make changes that help us. We need a Domestic Violence category. Their respomse: "we will work on it. " Accommodating! #### Cons We love everything. No criticisms. They answer quickly when we need their help. Chat is available most of the time during days. --- ### Overall, a great EMR - Overall rating: 4/5 - Reviewer: Jean-Claude T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think that ICanotes is a great EMR compared to the other EMR I've used in the field of addictions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most is how thorough it is in covering areas needed in working with the SUD applications. #### Cons What I like the least is having to go back in the "problems" section and having to re-select a problem to be able to go into the goals and interventions. #### Reasons for switching to ICANotes ICanotes is much more through and user friendly. --- ### ICANotes can complete documentation notes in under 15 minutes - Overall rating: 5/5 - Reviewer: Latasha B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about ICANotes is the simplicity in treatment planning and the value for the monthly cost. Seamless appointment scheduling and patient outcome reports. #### Cons What I liked least was that I could not customize prefilled notes based on only my line of business. #### Reasons for choosing ICANotes free trial offer longer to allow time to make an informed purchasing decision. --- ### The easy way to create a note - Overall rating: 4/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. The staff are always willing to assist with any issues. The way the system is set up to add measurable goals is very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of creating a note and the ability to type in information like a Word document. The way they have the billing system set up is great. #### Cons The inability to change or add information to the report system. The reports are very generic and do not always fit our needs. #### Reasons for switching to ICANotes The cost of Advance MD kept rising, and the support falling. --- ### Enjoying It - Overall rating: 5/5 - Reviewer: Ebony S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am enjoying my experience with ICANotes. The EHR assists with streamlining appointment scheduling and documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of useability. ICANotes allows me the comfort of staying current on documentation. The #### Cons I have not identified anything that I like least about ICANotes. So far, there is nothing that I dislike about the EHR platform. #### Reasons for switching to ICANotes I switched to save on EHR cost, and I liked the platform. --- ### ICANotes has been amazing! - Overall rating: 5/5 - Reviewer: Megan P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, I have had an amazing experiencing with ICANotes and am very happy with the choice that we made to start using this platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ICANotes gives me the ability to make changes, adjustments, and to add things to be able to meet my specific needs as a clinician. I am very satisfied with ICANotes. Customer Service is also amazing and to have so many trainings available is also amazing! #### Cons The treatment plan set up has been kind of confusing to me but with the trainings, I believe that I can learn it. #### Reasons for choosing ICANotes I am able to do more with ICAN, it is more affordable, and has more features. --- ### Prescription service is poor and cumbersome - Overall rating: 2/5 - Reviewer: Charles M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not good. Ever since the “upgrade “ to Plus, the prescription service is a headache , such that on several occasions, the patients medications have not been listed because they have been automatically “discontinued “ leading to , at least on two occasions, medication errors. On one occasion, I was told to call the prescription service myself. Further, Inovalon support is there, but sometimes I just get lip service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Access to customer service is very good and when navigating ICANOtes + , very helpful. They spent a good amount of time and followed up on things. #### Cons It’s incredibly costly and the prescription service is not well integrated . The portal service was cumbersome. The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline. He showed me. #### Reasons for choosing ICANotes Customer service seemed to be better but now not so sure --- ### I LOVE ICANOTES - Overall rating: 5/5 - Reviewer: TONYIA H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part, I have had EXCELLENT experiences with ICANotes. I have loved all the people that I have worked with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information) #### Cons I don't have any issues with ICANotes at this time. I am considering adding more features to our profile --- ### Great EHR! Great System! - Overall rating: 5/5 - Reviewer: Dr L W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficiency ! Excellent! This is a great site for mental health care professionals. It is always efficient and running well. No bugs #### Cons I love Icanotes. I don't have any issues to report or do I have any problems. I would definitely recommend to other people. --- ### Good. - Overall rating: 5/5 - Reviewer: Maria C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to assess, easy to understand. #### Cons That many documents are not in Spanish. #### Reasons for choosing ICANotes Spanish Documents. --- ### Happy Customer with Icanotes - Overall rating: 4/5 - Reviewer: Agnes J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am overall satisfied with the way my notes look at the end of my sessions, clear and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The drop down options , the amount of assessments and the structure of how they assist in note writing. Most importantly the assistance if you need help #### Cons At times it freezes, but not many times and when it has frozen I have received assistance from their support --- ### Could be a great product - Overall rating: 4/5 - Reviewer: Chandra S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Seems like a good product but company worker ruined experience for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The EMR made sense. It was simple and easy accessing the information you needed. #### Cons The employee who was giving me the demonstration seemed like she did not want to show me all of the product. She seemed busy and as if she didn’t care either way if I selected that product. Being very limited in technological intelligence, I saw this as a preview of how the support system would be within this company. I went with another company because they eased my mind. #### Reasons for choosing ICANotes I did not --- ### Very Basic Program , could be great but needs to be updated - Overall rating: 3/5 - Reviewer: Christine N. - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered It is easy to use and easy to train new employees to use it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service. #### Cons The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with it all day long, it is fussy and cluttered. The report system both on the ehr side and the billing side are weak at best. There are many reports that we used in our previous software that are not available, There is no end of day processing and end of day report available. It is built on an old coding platform and needs to be modernized, it could be the best in the industry, it does a lot of basic things right.. Uploading files and downloading files or reports is not easy, you have to log into a different website, which is again time consuming if you are attempting to run reports, export them into excel etc, it cant be done on the main website, you run the report, then rather than just export it, you have to click export then go log on to a different website to retrieve it. It needs more integration. Everything feels like it was added on and just hanging on in piecemeal fashion to the original ehr.. the ehr is solid, good and great to use. I wish it was abit more flexible where you could add fields or have a form uploaded and then be usable in the system --- ### do not purchase ever - Overall rating: 1/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered no support from customer support. They are not knowledgeable about their own system and not easily assessable. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing I truly have nothing positive to say #### Cons everything there is nothing that works the way it should #### Reasons for switching to ICANotes changed companies --- ### Death by 1000 clicks! - Overall rating: 1/5 - Reviewer: Lynda A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Lately I have been calling them every day for IT support and although it says I am first in line, nobody answers the phone. I also try to live chat at the same time and they will take over my computer run a "test" and say everything is fine. If it is so fine, why as soon as I resume use do the same problems occur? #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros When it works, it has good features that make charting faster and easier. #### Cons It has issues 5 out of 5 days a week. It is impossible to go directly to the chart room so that starts the day off totally wrong since that is where you are most likely to go to get your patient chart. Then when you can get the chart it decides when you can actually document in the chart . I wait a long time for a blue ring to stop going round and round and I also wait a really long time for something that says a find is in progress and processing inquiry. I get a coffee cup with steam several times a day as well and I have no idea what that icon means. Does mean, your patient will wait while you go get a coffee of coffee and we get this software working? --- ### ICANotes works for me - Overall rating: 5/5 - Reviewer: Linda G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can breeze through the progress notes and intersperse information of the current session. Notes are comprehensive which allows me to feel secure of proving medically necessary treatment. Support is very good in all areas, such as sales, technical support, and one-one training. It did take me some time to really learn the software. I really need to learn more in order to better utilize the software. #### Cons I was disappointment there wasn't a website that could be integrated, and there was no telehealth software. Although, I understand Icanotes will soon be adding telehealth as a feature very soon. --- ### Excellent Platform for Integrated Care Practice - Overall rating: 5/5 - Reviewer: Jared R. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered ICANotes has been a solid system providing the flexibility and compatibility needed in today's complex healthcare system(s). Initially and even today, ICANotes promotes itself as a behavioral health platform. However, as a larger Integrated Care private practice with over 30+ users and a multidisciplinary team of professionals this EHR has been able to meet every need we have had and more. The platform does require improvements to hopefully navigate away from being accessed through RDP (remote desktop) only, but this among other things the ICA team tackles head on and I cannot say enough about their support team(s) from sales to development and EDI. We continue to use ICA with confidence knowing that if/when we have a need it will be met promptly by a team that is knowledgeable in today's ever changing healthcare world, but a team that is also small enough to care making us feel they are truly "Pro-Provider" which is rare among the corporate world of electronic health record systems. We use every feature daily including e-Rx., assessment & clinical documentation, billing and laboratory result integration. ICANotes has nearly every feature for full clinical practice management outside of specific accounting capabilities and a time-clock - everything else happens in ICA. Our practice has been satisfied overall based on our direct experience with the software and our relationships with the people behind it. EHR can be a scary leap to take (especially for the one(s) paying the bills), but I am confident we made the right choice based on our unique practice and needs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Icanotes review - Overall rating: 4/5 - Reviewer: Kaitlyn A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with icanotes has been positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it has pre-populated tabs for use on assessments, group note topics already compiled, and treatment plans goals etc to go hand in hand with sud diagnosis #### Cons The only downside of the system is how long it takes to compile notes, log on to the actual system, etc. #### Reasons for switching to ICANotes Had icanotes previously and it’s just Better overall --- ### The review - Overall rating: 3/5 - Reviewer: Keisha G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did not prefer it compared to another software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros Clickable options. But there’s many that are not as relevant. #### Cons It’s too saturated. Too hard to do tx plans in it as well. #### Reasons for choosing ICANotes It was chosen by agent --- ### Slightly satisfied. - Overall rating: 3/5 - Reviewer: Jillian R. - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We would appreciate a patient portal or mobile capabilities (i.e. tablets, smart phones, etc). #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We appreciate the versatility with creating initial assessment or progress notes (i.e. tabs, buttons, etc.). #### Cons We have had consistent troubles getting claims correctly prepped. Information will be dropped or added incorrectly. Current example with ticket #: 104307 --- ### ICANotes Review - Overall rating: 2/5 - Reviewer: Michael L. - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have mixed views regarding ICANotes. The company sent out a representative to address agency-specific needs and did not follow-up regarding this meeting. In fact, an employee of the organization is no longer, and issues are still unresolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Ease of use, access to customer service via online chat. #### Cons Changes are often overlooked or non-significant. --- ### Works Really Well for What I Need - Overall rating: 5/5 - Reviewer: Deirdre G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works really well and does exactly what I need it to do. I used it to transcribe medical notes for an occupation health facility. #### Cons Worked well but it can be a bit slow sometimes. I can recall losing data, but I was ale to fully recover --- ### User Friendly Great Customer Service - Overall rating: 5/5 - Reviewer: Janet R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been extremely positive. I cannot recommend it enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user friendly and makes completing notes a breeze. The customer service and training is amazing. It is by far the best I have ever used. The teletherapy is smooth, portal is user friendly and effective. Forms can be customized. There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources. #### Cons That I did not try it sooner. There is a learning curve. It appears a little antiquated. However they are in the process of an update that will resolve this issue. #### Reasons for choosing ICANotes I had used therasoft and medisoft. Both were not user friendly and billing was a nightmare. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews/?page=2) --- ICANotes Reviews, Pros and Cons - 2026 Software Advice