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> Reviews of ICANotes. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ICANotes is a good fit for you!

Source: https://www.softwareadvice.com/medical/icanotes-ehr-software-profile/reviews

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ICANotes Reviews

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# ICANotes User Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(72)

4

(26)

3

(17)

2

(5)

1

(10)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4.3

Value for money

4.1

Functionality

4

* * *

### Pros

"The smart narrative charting feature is really awesome, it helps with developing narrative style notes based on select phrases and keywords commonly used."

"Customer support is user-friendly for documents (scan documents into the client's chart), and you can add phrases and copy and paste them into Icanotes when using AI notes."

"The ease of creating a note and the ability to type in information like a Word document."

### Cons

"The patient-facing portal requires improvement - its appearance is somewhat outdated, and it lacks mobile responsiveness."

"very unsatified, wish had never signed up; complicated billing process, poor connection to clearninghouse, logging off every 10- 15 minutes"

"The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline."

* * *

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ICANotes Reviews, Pros and Cons - 2026 Software Advice