--- title: "Tebra Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tebra. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tebra is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/kareo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) / Tebra Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/kareo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/kareo-profile/alternatives/) # Tebra User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 1,388 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 738 reviews (53%) - 4 stars: 291 reviews (21%) - 3 stars: 116 reviews (8%) - 2 stars: 79 reviews (6%) - 1 star: 164 reviews (12%) ### Most mentioned pros - I like being able to open up my patient chart and being able to open up the note and documents in separate windows so that I can continue to type while I'm in split screen mode. - Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. - One of the better systems I have worked with - that includes many systems like State of Michigan, public school systems, special education systems, non-prophet databases, psychiatric care setting systems, etc. ### Most mentioned cons - For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. - The Occasional system downtime or lag may disrupt workflows. And also the Dependence on vendor , we rely on Tebra’s servers and support; if the company has issues, your operations might be affected. - Some reports are a little challenging; There are times when I have tried to get some data via the excel add-in and its just not quite right. ## Tebra customer reviews Showing reviews 1-25 of 1,388 (page 1). ### Tebra as solution for medical practices - Overall rating: 5/5 - Reviewer: Arsalan A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform provides a practical way to manage patient appointments, billing services and safe record keeping.Although some features needs improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It manages patients scheduling and records efficiently. Its ease of use for billing and payment allows to reduce manual administrative work. #### Cons Some interface features requires extra cost. Customer supports sometimes take more than usual time.For new user complex integration takes time to understand the system. #### Vendor response Thank you for your insightful review! We're thrilled to hear how Tebra has helped streamline patient scheduling, billing, and record-keeping for you. Your feedback means a lot to us, and we’re always working to make the platform even better. Replied October 2026 --- ### A Comprehensive and User-Friendly EHR With Room for Greater Customization - Overall rating: 5/5 - Reviewer: Ariel D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Tebra has been positive, and the platform provides many of the essential tools needed for managing an outpatient practice. Once familiar with the system, navigating patient charts, completing documentation, and managing daily clinical responsibilities becomes relatively straightforward. Continued improvements in customization, workflow efficiency, and behavioral health-specific features would make the platform even more valuable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra provides a user-friendly EHR platform that makes clinical documentation and patient management relatively efficient. I particularly appreciate having scheduling, documentation, patient information, and practice management tools available within one system. The platform also supports an organized workflow that can help providers manage a busy outpatient practice. #### Cons Some areas of Tebra could be more customizable to better accommodate the specific documentation needs of psychiatric and mental health providers. Certain workflows can require additional steps that make documentation more time-consuming than necessary. I would also like to see greater flexibility in psychiatric note templates and improvements that reduce repetitive data entry. #### Reasons for choosing Tebra **Why did you choose Tebra over these alternative products?** I chose Tebra because it provides an integrated platform that combines EHR documentation, scheduling, patient management, and practice-related functions in one system. Compared with alternative products, I found Tebra relatively straightforward to navigate and well suited for managing the daily workflow of an outpatient practice. I also valued the ability to streamline several administrative and clinical responsibilities within a single platform rather than relying on multiple separate systems. #### Vendor response Thank you for taking the time to share such a thoughtful and detailed review! We're glad to hear that Tebra's integrated platform has made managing your outpatient practice more efficient, and that having scheduling, documentation, and practice management tools in one place has been valuable to you. Your feedback about psychiatric and mental health-specific customization, workflow efficiency, and note template flexibility is well noted. These are exactly the kinds of insights that help shape the direction of our platform, and we're continuously working to improve the experience for behavioral health providers. We appreciate you choosing Tebra and look forward to delivering even more of the features that matter most to your practice. Replied August 2026 --- ### Patient Pop User - Overall rating: 1/5 - Reviewer: Louise C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Since then, our practice no longer uses Tebra, due to the lack of features and service. We were not happy with this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros What I like most about Tebra is it's all-in-one approach to practice management, combining scheduling, billing, patient communication, and electronic health records in a single platform. #### Cons What I like least about Tebra is that some features can have a learning curve, especially during the initial setup and onboarding process. Additionally, occasional system slowdowns or limitations in customization and reporting options can make certain workflows less flexible than desired. The lack of making the website your own. Not many options with a build-out of website. #### Vendor response Thank you for taking the time to update your review and share such detailed feedback. We're glad that our all-in-one approach to practice management was something you valued, and we're truly sorry to hear that your overall experience didn't meet expectations. We sincerely apologize for the frustrations you encountered—particularly around the learning curve during onboarding, system slowdowns, and the limitations in customization and website building. These are areas we take seriously, and your feedback is exactly the kind of insight that helps us improve. Please know that our team remains committed to addressing the gaps you've highlighted, and we continue to invest in making Tebra a more flexible and reliable platform for all users. Replied July 2026 --- ### AVOID TEBRA AT ALL COST. HIRING THEM IS A FATAL MISTAKE FOR YOUR BUSINESS. - Overall rating: 1/5 - Reviewer: Jay A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered They wiped out my website, pictures and years of blog posts killing my SEO ranking after I had been with them for many years! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None. They purchased a smaller company and then tore all the value out of it while outsourcing all of the content creation. #### Cons They tell you that your one year contract "automatically" renews for another year without any disclosure of this condition. My contract had no such clause but they wanted THOUSANDS to let me end my contract early when their work went to crap. #### Vendor response Thank you for sharing your experience. We're truly sorry to hear about the difficulties and frustration you have faced. Your concerns are important to us, and it’s disappointing to learn that you didn't receive the level of support you needed. Tebra was created to bring together PatientPop and Kareo, with the goal of offering a more comprehensive solution for healthcare practices like yours. We regret that your experience did not reflect the high standards we strive to uphold. Thank you again for your feedback – it helps us grow, and we truly value your input. Replied September 2026 --- ### Most Satisfied Customer - Overall rating: 5/5 - Reviewer: Barbara B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My experience transitioning to billing through Tebra has been incredibly rewarding. Taking on the responsibility of billing myself initially seemed overwhelming, but the support I have received from the Tebra staff has made the process both manageable and enjoyable. Every member of the Tebra team that I have worked with has been exceptionally knowledgeable, patient, and willing to take the time to explain each step in a way that is easy to understand. They never make me feel rushed and consistently go above and beyond to ensure that I not only resolve the issue at hand but also understand the "why" behind the process so that I can confidently manage it moving forward. What I appreciate most is their commitment to educating their clients. Rather than simply providing an answer, they take the time to teach, troubleshoot, and offer practical solutions. Their professionalism, responsiveness, and willingness to help have been invaluable as I continue to learn the billing side of healthcare administration. In today's healthcare environment, having a support team that is both technically proficient and genuinely invested in their clients' success is rare. The customer service I have experienced with Tebra has exceeded my expectations, and I am grateful for the expertise and encouragement they have provided throughout this transition. Thank you to the entire Tebra team for making what could have been a stressful experience into an empowering one. Your dedication to your clients does not go unnoticed, and I sincerely appreciate the outstanding support you provide. #### Cons What I liked least about Tebra is that I did not learn how to use the billing module sooner. Had I known how intuitive and comprehensive it was, I would have taken advantage of it much earlier. For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. I have since learned that with the proper training and support from the Tebra team, that assumption was completely wrong. My only regret is the time and opportunities lost before making the transition. Learning the billing module has given me greater transparency, improved confidence in managing claims and reimbursements, and has allowed me to take a more active role in the financial health of my practice. Looking back, I wish I had made this decision sooner. If there is one thing I would change about my experience with Tebra, it would simply be discovering and utilizing the billing module years ago. #### Reasons for choosing Tebra I chose Tebra over AdvancedMD for two primary reasons: cost and transparency. When comparing the two platforms, AdvancedMD required a significantly higher monthly investment and additional fees, despite expecting me and my staff to perform much of the billing work ourselves. I found it difficult to justify paying premium pricing when I would still be responsible for managing many of the day-to-day billing functions. What ultimately made Tebra the clear choice for me was the value it provides. Tebra offers a comprehensive billing platform that is user-friendly, efficient, and supported by an exceptional customer service team. As someone who recently transitioned to managing my own medical billing, I have found that the support and education provided by Tebra have been invaluable. The staff takes the time to explain processes thoroughly and empowers clients to become proficient users of the system. Tebra has allowed me to gain greater control over my practice's financial operations without incurring unnecessary expenses. I appreciate that I am paying for a product that not only meets my needs but also provides the tools and support necessary for my success. Choosing Tebra has proven to be one of the best business decisions I have made for my practice. #### Vendor response Thank you so much for taking the time to share such a thoughtful and detailed review! It's truly wonderful to hear that your transition to managing billing through Tebra has been such a positive and empowering experience. Your kind words about our support team mean the world to us. We firmly believe that understanding the "why" behind every process is just as important as resolving the issue itself, and we're so glad that commitment has made a real difference for you. We completely understand the sentiment of wishing you'd made the switch sooner—but the important thing is that you're here now, and it sounds like you're thriving! The confidence and transparency you've gained in managing your practice's financial health is exactly the outcome we strive for with every client. Thank you for trusting Tebra and for being such a valued partner. Reviews like yours remind us why we do what we do, and we look forward to continuing to support you every step of the way. Replied July 2026 --- ### Convenient way to manage healthcare information - Overall rating: 4/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Tebra has been positive. I appreciate being able to access healthcare information and manage different parts of the patient experience electronically. It is convenient and generally easy to use, although navigation and finding specific information could be improved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like having appointments, patient information, messages, and other healthcare-related information available in one place. The system is fairly straightforward to use and makes it easier to keep track of information without having to make a phone call for everything. #### Cons Some parts of the system could be more intuitive, especially when trying to locate specific information or navigate between different areas. It can take longer than expected to find exactly what I am looking for. #### Vendor response Thank you for sharing your experience! We're glad Tebra has made it easier to manage appointments, patient information, and messages all in one place. We also appreciate your feedback on navigation—making it easier to find specific information is something we're always working to improve. Thanks again for taking the time to share your thoughts! Replied September 2026 --- ### Pretty Cool - Overall rating: 5/5 - Reviewer: Shannon Lee R. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it's easy to use, and I can't wait to try the new talk to text function for notes as it seems pretty cool. #### Cons I love Tebra, I just wish it had a download app link, to add to laptops for the Dr. to download and see the scheduling part. I also don't like that Tebra took the "Make Appointment" button off of the internet version. #### Vendor response Thanks so much for the great feedback! We're thrilled you find Tebra easy to use and that you're looking forward to trying the AI Note feature. We appreciate the additional suggestions, as we're always looking for ways to improve. Replied October 2026 --- ### Office Manager - Overall rating: 5/5 - Reviewer: Bea C. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy using Tebra. For the most part it is reliable and transparent. I learn something new while using it. I enjoy searching for billing and denials. This option allows me to stay on top of patients accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I enjoy Tebras organization and direct instructions. I like the recent change of looking for the DOB. #### Cons Tebra often times experiences glitches. I would like to be able to download patient notes in a batch with the dates of service attached. #### Vendor response Thank you for your kind words! It's wonderful to know that our organization, clear instructions, and the updated DOB search are making a real difference in your day-to-day work, and that billing and denial tracking helps you keep such a close eye on patient accounts. We hear you on the glitches and the need for batch-downloading of patient notes. We really appreciate that feedback, as it helps us improve. Replied October 2026 --- ### tebra experience - Overall rating: 5/5 - Reviewer: Alexandra R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience using Tebra has been good, and especially for a clinic setting it comes in handy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pros of Tebra are that it is an incredible way to populate patient appointment requests and reach out. #### Cons The cons about Tebra, I would say, would be that patients can create multiple requests at once and making duplicates. --- ### User-Friendly Patient Management and Billing - Overall rating: 4/5 - Reviewer: Mohammed R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Tebra is how it brings patient management, records, scheduling, and billing together in one platform. #### Cons I also found that some features take time to get familiar with, and customer support could be more responsive when issues or questions come up. #### Vendor response Thanks so much for sharing your feedback! We're glad to hear that having patient management, records, scheduling, and billing all in one platform has been valuable for you. We also appreciate your honest feedback about the learning curve with certain features and the response times from our support team — this helps us keep improving. We're always working to make Tebra more intuitive and support more responsive. Replied September 2026 --- ### Ease-of-use with tebra - Overall rating: 4/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally good. I'm pleased and I generally do recommend it. Far superior to eClinical Works or Athena in terms of ease of use and accomplishing tasks quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is a very simple and somewhat user-friendly interface. It does not take a lot of steps to accomplish the task. I generally like the product and am pleased with it. #### Cons There are some very simple tasks that I would like to add to tebra, which after using the product for six years, nobody seems to be listening to me. #### Reasons for choosing Tebra Because e clinical works is a horrible software that is user unfriendly and extremely complicated and waste a lot of time to accomplish any task #### Vendor response Thank you for sharing your experience! We are thrilled to hear that you find our interface simple and user-friendly, especially compared to other options in the market. It is great to know that the platform helps you accomplish your tasks quickly and efficiently. We do value your feedback, and want to assure you that your voice is important to us. We are actively working on improving our feedback channels to better incorporate suggestions from loyal customers like you. Replied December 2025 --- ### Tebra is terrific! - Overall rating: 5/5 - Reviewer: Heidi R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using Tebra because it makes managing my practice so much easier. The platform is user-friendly, streamlines scheduling, billing, and patient communication, and helps me stay organized without the stress of juggling multiple systems. I appreciate how everything I need is in one place, saving me both time and energy. Most importantly, it allows me to focus more on my patients and less on administrative tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra is easy to use and the customer support team is efficient and always available when I need to call. Reports are easy to make and cover all aspects for my practice. #### Cons What I appreciate most about Tebra is that I truly haven’t found any cons. The software is intuitive, reliable, and designed to simplify everyday tasks. From scheduling and billing to patient communication, everything works seamlessly and feels well thought out. It not only saves me time but also gives me peace of mind knowing I have a system I can consistently count on. #### Reasons for switching to Tebra My boss did it! I guess Tebra had a good sales person and it was less expensive. #### Vendor response Thank you for this wonderful feedback! We're delighted to hear that Tebra has made managing your practice so much easier and that you find our customer support team efficient and always available. It's incredibly rewarding to know that our platform helps you stay organized, saves you time and energy, and most importantly, allows you to focus more on your patients rather than administrative tasks. We're pleased that everything from scheduling and billing to patient communication works seamlessly for you, and that having it all in one place has eliminated the stress of juggling multiple systems. Your trust in our reliable, intuitive software means the world to us. Replied October 2025 --- ### Tebra for Billing Companies - Overall rating: 5/5 - Reviewer: Diane S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Often recommend to anyone who contacts me for a recommendation. would not consider changing software for any of my clients. (They ask every year) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with Tebra since the transition and merger with Kareo. As a small business and billing company I found that Tebra provides a desktop version that allows added dollars to the bottom line. The software is labor saving and competitive with other products offered in the market. I have owned my company for over 25 years. I am pleased with the added enhancements that Tebra has implemented. #### Cons I find that some of the support staff do not always understand the software from a billing perspective. However, with my many years of experience I am able to direct and assist in the area that requires support. The staff has always found the solution to my questions. #### Vendor response We sincerely appreciate you taking the time to share your experience and for being such a steadfast partner since the Kareo transition. We are delighted that the software enhancements and desktop version continue to save labor and add value to your billing company. We also value your honest feedback regarding our support team; your 25 years of expertise clearly make a positive difference when collaborating with our staff to find solutions. Thank you for your incredible loyalty and for consistently recommending us to your clients. Replied March 2026 --- ### Tebra is the best tool to use for client data - Overall rating: 5/5 - Reviewer: Chelsea W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Tebra has been positive. It is organized and easy to use, and it keeps up with the dates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra is easy to navigate, and I love how simple it is to input client data. I use Tebra during my internship for school, at my practicum site. #### Cons I personally have no cons with Tebra. I've used Central Reach and by far Tebra is way easier to navigate than Central Reach was. #### Vendor response Thank you for your feedback! We are delighted to hear that Tebra's layout and easy navigation have made it easy to manage client data. Replied April 2026 --- ### Tebra- The one and only, all inclusive EHR software/platform - Overall rating: 5/5 - Reviewer: Stephen G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered All summarized above under Pros. We are very blessed to be users of Tebra EHR software, fit for our needs! I think everyone should be using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Tebra (formerly Kareo) since we opened our clinic in 2020, going on to 6 yrs now and loving it for multiple reasons: -Best user interface/platforms -Tebra keeps on getting better, as they listen to the users' feedback and act on it without hesitation leading continued to continued improvements and overall satisfaction -Platforms are easy to use and navigate -Great and genuine customer support -Great telehealth set up - Great coomunication with constant updates, new developments, changes, improvements etc -Great clinical notes/procedures etc outlay and secure patient records -All in one service, with KPI displays, easy billing, medical records, patient portal etc - I cannot believe all that I am getting for the price, in other words, great value for the money of great ROI using Tebra platforms #### Cons Thus far I like everything, and encourage Tebra to keep up the great work in line with the emerging AI technology! #### Vendor response Thank you so. much for your fantastic feedback and for trusting us with your clinic's needs since 2020. We're thrilled that you find our platform easy to navigate and valuable. We especially appreciate your kind words about our support team, our focus on features that drive ROI for practices and our work in emerging, AI powered technology. Replied February 2026 --- ### Decent EMR, not worth the poor customer service - Overall rating: 1/5 - Reviewer: Hillary H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case. Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date). For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep. Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this. Overall, the worst part is the avoidance of communication and follow up. My sales rep [sensitive content hidden] assured he'd be available if we did not get results with customer service, he is literally does not respond. Managers are unreachable, and there are straight up no-shows for a post on boarding follow up calls. It really seems their focus is on signing people up, but zero on retention. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Clean design, patient portal, online scheduling, intake forms, my onboarding manager [sensitive content hidden]- she was amazing! #### Cons The customer service post onboarding is an avoidant interaction. The customer trying to contact and resolve issues, the company brushing off, not listening, or valuing the customer experience. #### Vendor response Thank you for sharing your feedback with us. We understand how frustrating and discouraging it must have been to face these difficulties and delays in resolving your issues. While we’re glad you’re now in touch with a representative working on your concerns, we sincerely apologize for the experiences that left you feeling unsupported. We greatly value our customers and deeply regret that we fell short in conveying that to you. Please know that we take your concerns seriously and are committed to improving. Replied January 2026 --- ### Tebra : Helpful & Worthy - Overall rating: 5/5 - Reviewer: Anish Kumar T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I Love Tebra, as I daily download ERA's from here and post them in our software, this give easy access to day-to-day ERA's and show in categorical wise and provides reviewed and Un reviewed ERA's. Tebra is an easily accessible software for all providers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Showing ERA's in detail and categorised is very helpful for providers and others to download and verify the information. It is very Easy to Use and Value for Money. Its helps in Managing Patient Records and Claims. #### Cons User Interface of Tebra should be more interactive as it is more like old traditional one. The user interface should be more interactive and helpful for the providers. Also, to report any misiing patient records there should easy way to communicate with the support team immediately. #### Vendor response We truly appreciate you sharing your detailed review of Tebra. We are delighted to hear that the categorization of ERAs makes your daily downloads and patient record management so much easier and more efficient. Your feedback regarding the user interface and support access are also very helpful to us. We are actively working on modernizing the platform's design to be more intuitive and interactive, and we are constantly looking for ways to streamline immediate communication with our support team for urgent issues. Your insights help us build a better experience for all providers. Replied March 2026 --- ### NOT FOR SMALL PRACTICE - Overall rating: 1/5 - Reviewer: Mahmoud B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered AGAINST WHAT I WAS PROMISED WHEN I JOINED THEY SWITCHED US TO BILLING PER CLAIM! They bundle your clearing house billing for a reason. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Nothing. I initially thought that it was an adequate billing software. I struggled to build reports and to track claims in it. #### Cons The software is very primitive looking. There was never a real update even when they changed the name. #### Vendor response We appreciate you taking the time to share your thoughts with us. We are very sorry to hear about your frustrations with reporting and our billing structure. While we are glad you were able to speak directly with a member of our customer care team to discuss your experience, we deeply regret that your time using our platform did not meet your expectations. The detailed insights you provided are incredibly valuable, as they directly help us improve our products and services moving forward. Replied April 2026 --- ### "Tebra: Simplifying Healthcare Operations with a Sleek, Easy-to-Use Interface" - Overall rating: 5/5 - Reviewer: Fatima D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally, the tool is very friendly user. The platform’s layout feels modern, and it’s designed with a focus on ease of use, reducing the time spent navigating through different features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most in Tebra it offers a clean, intuitive user interface, making it relatively easy for healthcare professionals to adapt to the platform. The dashboard is well-organized and provides a clear overview of important tasks and alerts, so you won’t be caught off guard by last-minute changes. #### Cons What do I like least is the Technical Issue. The Occasional system downtime or lag may disrupt workflows. And also the Dependence on vendor , we rely on Tebra’s servers and support; if the company has issues, your operations might be affected. #### Vendor response Thank you so much for sharing your feedback! We’re thrilled to hear that you’re loving Tebra’s clean, intuitive, and easy-to-use interface. It’s fantastic to know that the well-organized dashboard is helping you stay on top of your tasks. We also truly appreciate your honesty about system performance. We’ve passed your comments along to our product team as we’re always striving to make the platform even better. Replied November 2025 --- ### Love Tebra - Overall rating: 4/5 - Reviewer: Jonda P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent I worry about remembering how to do what I have learned today. It is difficult to remember. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Loved the courteous manner in which the support agent worked with me and my business. He took the time to work thru the billing problems #### Cons Tebra is complicated. And always referred to an article to read to cover any problems. The articles are difficult for me. I need one on one help with a live person. #### Vendor response Thank you so much for your kind words! We're thrilled to hear our support agent took the time to work through your billing questions with care—that's exactly the experience we want for you and your business. We also hear you on wanting more one-on-one, live help rather than being pointed to articles. That feedback is valuable, and we're always working to make Tebra easier to learn and remember. Replied June 2026 --- ### Tebra is easy to use for every position in the office. - Overall rating: 5/5 - Reviewer: Marcy E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive experience, I was skeptical when Tebra acquired Kareo but it has been great. I have seen so many improvements in the last 6-12 months. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra is constantly adding features and listening to customers and making great up grades. I've been using Tebra(Kareo) for over 8 years and it just keeps getting better. The help is great, I can send a message to customer care and get the answers I need. When I call I get exceptional help also. I have done every job in our medical office with the exception of being a provider! #### Cons I started billing over 2 years ago and there is a learning curve but I have received a lot of support. #### Vendor response We're thrilled to hear about your positive experience over the past 8+ years! It's wonderful to know that you've seen the continuous improvements and feature additions we've been working on. We're so glad our customer care team has been able to provide you with the support you need, whether through messaging or phone calls. Your feedback about the billing learning curve is valuable - we understand it can be challenging initially, but we're pleased our support team could help you through it. Thank you for sticking with us through the transition and for recognizing the improvements we've made in recent months. Replied September 2025 --- ### I recommend Tebra because it's easy to use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I started using Tebra about a year ago. It has been a great experience starting with my onboarding specialist, Amy. Tebra has all I need in one place; it's all-inclusive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra is affordable, has excellent customer service, is easy to use, has a HIPAA-compliant patient record, streamlined management of patients, the user interface is excellent, all the notes are in one place and easy to access, and scheduling and calendar are easy to access. I recommend Tebra. #### Cons I don't really see any issue with Tebra right now. The customer service has been great so far. If I have any issues, I still reach out to my onboarding specialist. #### Vendor response Thank you so much for sharing your experience! We're thrilled to hear that Tebra has been a seamless and all-inclusive solution for you. We'll make sure to pass along your kind words to Amy and the rest of the team. Your recommendation means the world to us! Replied August 2025 --- ### Helping Us, Help Others - Overall rating: 5/5 - Reviewer: Cheryl D. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Tebra has been great. I'll trying to learn each of the steps in the video to make the flow of checking in and out each patients run smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Try combining all patient's information to come up on screen not having to go to different tabs would speed up the process of verifying patients including insurance information. #### Cons Everything is very much needed to learn is being provided. There's is nothing that I don't like. It's very important to learn the information and utilize it to help with the flow of the day. #### Vendor response Thank you for sharing such thoughtful feedback! We're thrilled to hear that your experience with Tebra has been a positive one, and that our training resources are helping you navigate the check-in and check-out process with confidence. Your suggestion about consolidating patient information into a single view is a great one — streamlining workflows is something we're always working toward. We're glad to have you as part of the Tebra community! Replied June 2026 --- ### Tebra is a good product! - Overall rating: 5/5 - Reviewer: Shay V. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Tebra is a good product to use for Billing, Payments and Patient Records and overall management. I would recommend this product to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and navigate through the system. Reliable and great Customer support when we have any issues. Great for Billing insurance and managing patient accounts. #### Cons No real issues. Tebra does offer additional upgrades and can sometimes be a little pricey. However, the upgrades can be beneficial for our needs. #### Vendor response Thank you for sharing your experience! We're so glad you find our system easy to use and our support team helpful. It's wonderful to hear that our features and upgrades are meeting your practice's needs. We're thrilled that Tebra is streamlining your billing, payments, and patient management. Your recommendation truly means the world to us! Replied February 2026 --- ### Tebra Review - Overall rating: 5/5 - Reviewer: Diana T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Tebra is a great experience, I like there platform online, forms completions with patient submitting information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Tebra in our office it is very easy to use, for texting, emailing communications with patients. #### Cons Sometimes the text messages you are not able to reply to patients, but only minimal times, so far it has work. #### Vendor response Thank you for taking the time to share your thoughts. We are delighted to hear that Tebra is making patient communication easier for your office and that the online forms are working well. We appreciate your feedback regarding the occasional text reply issue and are committed to ensuring our platform performs reliably for you. Replied January 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/kareo-profile/reviews/?page=2) --- Tebra Reviews, Pros and Cons - 2026 Software Advice