--- title: "Tebra Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tebra. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tebra is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/kareo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) / Tebra Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/kareo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/kareo-profile/alternatives/) # Tebra User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 1,392 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 740 reviews (53%) - 4 stars: 293 reviews (21%) - 3 stars: 116 reviews (8%) - 2 stars: 79 reviews (6%) - 1 star: 163 reviews (12%) ### Most mentioned pros - I like being able to open up my patient chart and being able to open up the note and documents in separate windows so that I can continue to type while I'm in split screen mode. - Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. - Tebra provides a user-friendly EHR platform that makes clinical documentation and patient management relatively efficient. ### Most mentioned cons - For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. - Certain workflows can require additional steps that make documentation more time-consuming than necessary. - Some reports are a little challenging; There are times when I have tried to get some data via the excel add-in and its just not quite right. ## Tebra customer reviews Showing reviews 1-25 of 1,392 (page 1). ### To Tebra with love - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love using it, this is my 2nd job where its been in use, We have to use it alot on a daily basis. It is user friendly and the reports options are what I use the most. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, navigates with prompts. I love that it asks me if I need help and guides me every step of the way. #### Cons no complaints at this time. When I first started to use it, I had a tough time with the reports but it gives you step by step instructions. --- ### Good Billing Software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. Billing and posting is seamless, patient billing is included which creates great ease in netting payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The software is well priced for a small business, the user experience is great, the billing and payment module is efficient, patient communication is exceedingly simple as is scheduling. #### Cons The customer service for non Windows users could use some shoring up. As a mac user, the inability for anyone in customer service to offer tech support is odd. #### Vendor response We truly appreciate your generous feedback! It's wonderful to hear that the billing and payment module, patient communication, and scheduling have all been working so smoothly for your practice. We also hear you on the need for stronger support for Mac users and will pass that along. Replied November 2026 --- ### TEBRA works well - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using TEBRA to manage the operations of my practice. It has proven to be reliable and covered all the important aspects of practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows for a centralized place to perform all clinical functions, including scheduling, order labs, telehealth, patient education and overall great ease of use. #### Cons I do not use the billing feature as I find it complicated. I would like that to be integrated in the web browser. #### Vendor response Thanks so much for the great feedback! We're pleased Tebra has given you a reliable, centralized way to manage scheduling, lab orders, telehealth, and patient education. Your note about billing integration is helpful, and we appreciate you sharing it. Replied November 2026 --- ### A Helpful Platform for Patient Management and Daily Workflows - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Tebra has been positive. It is a useful platform for managing patient information, scheduling, and other administrative responsibilities. While there is room for improvement in usability and workflow efficiency, it provides helpful tools for keeping daily operations organized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Tebra makes it convenient to manage patient records, appointments, and daily administrative tasks in one place. The interface is fairly easy to navigate, and having patient information readily available helps improve workflow and organization. #### Cons Some features could be more intuitive, and certain tasks can require extra steps. Improvements to system speed, navigation, and integration between features would make the overall experience more efficient. #### Vendor response Thank you for taking the time to leave such thoughtful feedback! We're glad Tebra has made it easier to keep patient records, scheduling, and daily administrative work organized in one place. We also appreciate you flagging the areas where navigation and system speed could be smoother, and we'll keep that in mind as we continue improving the platform. Replied November 2026 --- ### tebra experience - Overall rating: 5/5 - Reviewer: Alexandra R. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience using Tebra has been good, and especially for a clinic setting it comes in handy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pros of Tebra are that it is an incredible way to populate patient appointment requests and reach out. #### Cons The cons about Tebra, I would say, would be that patients can create multiple requests at once and making duplicates. #### Vendor response Thanks so much for sharing your experience with Tebra! It's great to hear how much easier it's made populating appointment requests and reaching out to patients, especially in a clinic setting. We also appreciate you flagging the duplicate request issue — that kind of feedback helps us keep improving. Glad Tebra's been a good fit overall! Replied October 2026 --- ### Office Manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy using Tebra. For the most part it is reliable and transparent. I learn something new while using it. I enjoy searching for billing and denials. This option allows me to stay on top of patients accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I enjoy Tebras organization and direct instructions. I like the recent change of looking for the DOB. #### Cons Tebra often times experiences glitches. I would like to be able to download patient notes in a batch with the dates of service attached. #### Vendor response Thank you for your kind words! It's wonderful to know that our organization, clear instructions, and the updated DOB search are making a real difference in your day-to-day work, and that billing and denial tracking helps you keep such a close eye on patient accounts. We hear you on the glitches and the need for batch-downloading of patient notes. We really appreciate that feedback, as it helps us improve. Replied October 2026 --- ### Pretty Cool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it's easy to use, and I can't wait to try the new talk to text function for notes as it seems pretty cool. #### Cons I love Tebra, I just wish it had a download app link, to add to laptops for the Dr. to download and see the scheduling part. I also don't like that Tebra took the "Make Appointment" button off of the internet version. #### Vendor response Thanks so much for the great feedback! We're thrilled you find Tebra easy to use and that you're looking forward to trying the AI Note feature. We appreciate the additional suggestions, as we're always looking for ways to improve. Replied October 2026 --- ### Tebra as solution for medical practices - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform provides a practical way to manage patient appointments, billing services and safe record keeping.Although some features needs improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It manages patients scheduling and records efficiently. Its ease of use for billing and payment allows to reduce manual administrative work. #### Cons Some interface features requires extra cost. Customer supports sometimes take more than usual time.For new user complex integration takes time to understand the system. #### Vendor response Thank you for your insightful review! We're thrilled to hear how Tebra has helped streamline patient scheduling, billing, and record-keeping for you. Your feedback means a lot to us, and we’re always working to make the platform even better. Replied October 2026 --- ### User-Friendly Patient Management and Billing - Overall rating: 4/5 - Reviewer: Mohammed R. - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Tebra is how it brings patient management, records, scheduling, and billing together in one platform. #### Cons I also found that some features take time to get familiar with, and customer support could be more responsive when issues or questions come up. #### Vendor response Thanks so much for sharing your feedback! We're glad to hear that having patient management, records, scheduling, and billing all in one platform has been valuable for you. We also appreciate your honest feedback about the learning curve with certain features and the response times from our support team — this helps us keep improving. We're always working to make Tebra more intuitive and support more responsive. Replied September 2026 --- ### It's alright too much disruptions - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I like the EMR but it needs to stop shutting down so frequently. It it always disrupting the work day and stops the company from being to do tasks. We always have to stop and just sit there and wait at a computer screen #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to use and download documents. Not confusing at all. Categorized correctly. Accessible anywhere. #### Cons Always shutting down, never working, very frequent disruptions and shut downs its horrible, it happens at least 3 times a week. Something cant print, something cant load or send #### Vendor response Thank you for the honest feedback. We're glad the platform's ease of use and accessibility are working well for you. We're truly sorry for the recent disruptions—we know how much this impacts your ability to care for patients. An unusually high volume of activity temporarily overwhelmed one of our supporting systems, and recovery didn't go as smoothly as it should have. We've since moved these components to our cloud environment, which can automatically scale capacity during high-activity periods. Delivering a reliable experience is our top priority, and we're committed to learning from this and doing better. Replied September 2026 --- ### Verified reviewer - Overall rating: undefined - Reviewed: November 2026 - Company size: Self-Employed The reviewer found Tebra's online scheduling beneficial, but they faced serious issues with customer support and unexpected charges. The lengthy setup and lack of effective follow-up calls led to a recommendation to choose a different provider. Full review available after login on Software Advice --- ### A Comprehensive and User-Friendly EHR With Room for Greater Customization - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Tebra has been positive, and the platform provides many of the essential tools needed for managing an outpatient practice. Once familiar with the system, navigating patient charts, completing documentation, and managing daily clinical responsibilities becomes relatively straightforward. Continued improvements in customization, workflow efficiency, and behavioral health-specific features would make the platform even more valuable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra provides a user-friendly EHR platform that makes clinical documentation and patient management relatively efficient. I particularly appreciate having scheduling, documentation, patient information, and practice management tools available within one system. The platform also supports an organized workflow that can help providers manage a busy outpatient practice. #### Cons Some areas of Tebra could be more customizable to better accommodate the specific documentation needs of psychiatric and mental health providers. Certain workflows can require additional steps that make documentation more time-consuming than necessary. I would also like to see greater flexibility in psychiatric note templates and improvements that reduce repetitive data entry. #### Vendor response Thank you for taking the time to share such a thoughtful and detailed review! We're glad to hear that Tebra's integrated platform has made managing your outpatient practice more efficient, and that having scheduling, documentation, and practice management tools in one place has been valuable to you. Your feedback about psychiatric and mental health-specific customization, workflow efficiency, and note template flexibility is well noted. These are exactly the kinds of insights that help shape the direction of our platform, and we're continuously working to improve the experience for behavioral health providers. We appreciate you choosing Tebra and look forward to delivering even more of the features that matter most to your practice. Replied August 2026 --- ### Patient Pop User - Overall rating: 1/5 - Reviewer: Louise C. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Since then, our practice no longer uses Tebra, due to the lack of features and service. We were not happy with this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros What I like most about Tebra is it's all-in-one approach to practice management, combining scheduling, billing, patient communication, and electronic health records in a single platform. #### Cons What I like least about Tebra is that some features can have a learning curve, especially during the initial setup and onboarding process. Additionally, occasional system slowdowns or limitations in customization and reporting options can make certain workflows less flexible than desired. The lack of making the website your own. Not many options with a build-out of website. #### Vendor response Thank you for taking the time to update your review and share such detailed feedback. We're glad that our all-in-one approach to practice management was something you valued, and we're truly sorry to hear that your overall experience didn't meet expectations. We sincerely apologize for the frustrations you encountered—particularly around the learning curve during onboarding, system slowdowns, and the limitations in customization and website building. These are areas we take seriously, and your feedback is exactly the kind of insight that helps us improve. Please know that our team remains committed to addressing the gaps you've highlighted, and we continue to invest in making Tebra a more flexible and reliable platform for all users. Replied July 2026 --- ### Most Satisfied Customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My experience transitioning to billing through Tebra has been incredibly rewarding. Taking on the responsibility of billing myself initially seemed overwhelming, but the support I have received from the Tebra staff has made the process both manageable and enjoyable. Every member of the Tebra team that I have worked with has been exceptionally knowledgeable, patient, and willing to take the time to explain each step in a way that is easy to understand. They never make me feel rushed and consistently go above and beyond to ensure that I not only resolve the issue at hand but also understand the "why" behind the process so that I can confidently manage it moving forward. What I appreciate most is their commitment to educating their clients. Rather than simply providing an answer, they take the time to teach, troubleshoot, and offer practical solutions. Their professionalism, responsiveness, and willingness to help have been invaluable as I continue to learn the billing side of healthcare administration. In today's healthcare environment, having a support team that is both technically proficient and genuinely invested in their clients' success is rare. The customer service I have experienced with Tebra has exceeded my expectations, and I am grateful for the expertise and encouragement they have provided throughout this transition. Thank you to the entire Tebra team for making what could have been a stressful experience into an empowering one. Your dedication to your clients does not go unnoticed, and I sincerely appreciate the outstanding support you provide. #### Cons What I liked least about Tebra is that I did not learn how to use the billing module sooner. Had I known how intuitive and comprehensive it was, I would have taken advantage of it much earlier. For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. I have since learned that with the proper training and support from the Tebra team, that assumption was completely wrong. My only regret is the time and opportunities lost before making the transition. Learning the billing module has given me greater transparency, improved confidence in managing claims and reimbursements, and has allowed me to take a more active role in the financial health of my practice. Looking back, I wish I had made this decision sooner. If there is one thing I would change about my experience with Tebra, it would simply be discovering and utilizing the billing module years ago. #### Vendor response Thank you so much for taking the time to share such a thoughtful and detailed review! It's truly wonderful to hear that your transition to managing billing through Tebra has been such a positive and empowering experience. Your kind words about our support team mean the world to us. We firmly believe that understanding the "why" behind every process is just as important as resolving the issue itself, and we're so glad that commitment has made a real difference for you. We completely understand the sentiment of wishing you'd made the switch sooner—but the important thing is that you're here now, and it sounds like you're thriving! The confidence and transparency you've gained in managing your practice's financial health is exactly the outcome we strive for with every client. Thank you for trusting Tebra and for being such a valued partner. Reviews like yours remind us why we do what we do, and we look forward to continuing to support you every step of the way. Replied July 2026 --- ### The best software ever! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! Without any training, I was able to use the system and follow prompts so easily. I absolutely love the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to navigate the system. The support from the Tebra team is outstanding. [sensitive content hidden], our customer support representative, is excellent. #### Cons So far, I do not have any negative comments or items that should be improved. The Tebra team resolves issues very quickly. #### Vendor response Thank you so much for this wonderful feedback! We're thrilled to hear that Tebra has been a great fit for your telehealth clinic—easy to navigate, affordable, and packed with the features you need. It's especially rewarding to know you were able to hit the ground running without any formal training. Our support team will be equally delighted to hear your kind words. We truly value your partnership and look forward to continuing to support your clinic's success! Replied July 2026 --- ### Significant Operational Challenges and Lack of Accountability - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered As the CEO of a behavioral health organization, our overall experience with Tebra was extremely disappointing and operationally disruptive. While every healthcare technology platform may experience occasional challenges, what became most concerning was the repeated pattern of unresolved issues, poor communication, instability within workflows, and lack of meaningful accountability when serious concerns were escalated. The impact on our organization was substantial financially, operationally, and emotionally for our staff. At times, the instability and lack of support created major strain within a healthcare environment where continuity, efficiency, and patient trust are critical. What ultimately led us to leave the platform was not a single issue, but the cumulative effect of repeated operational problems combined with the inability to obtain consistent, effective support and leadership engagement. Based on our experience, I would not choose to partner with this organization again. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Initially, Tebra presented itself as an all-in-one platform with appealing promises around practice management, EHR functionality, billing integration, and operational efficiency for healthcare organizations. The concept of having multiple systems integrated under one platform was attractive during the evaluation process. #### Cons Our organization experienced ongoing workflow instability, lagging systems, unreliable reporting between EHR and billing functions, and repeated communication and support failures. Support often lacked continuity and timely follow-through, making issue resolution extremely difficult. We also experienced significant operational strain related to platform reliability, account management, and post-transition communication. Leadership escalation efforts did not result in meaningful resolution or accountability. #### Vendor response Thank you for sharing this detailed feedback. We deeply regret that our products and services did not meet your expectations, and that the efforts of our customer care and leadership teams fell short of the outcome you needed. While we're glad we were able to resolve your recent billing issue, we sincerely apologize for the difficulty you endured in addressing it. If you would like further assistance with any other open issues, please don't hesitate to reach out. Replied May 2026 --- ### Be aware when decide not to continue with service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Average-Service was ok until decide to go with another biller. I did everything in my power to leave service peacefully, unfortunately Tebra staff did not feel that same. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Payment was affordable for a new practice. Credentialling was not difficult. Support availability was lack. #### Cons I had Tebra for billing and everything was fine. When my contract was almost over I gave them over 60 days notice as per contract required 60 days.My contract was due to complete 6/29/26. I made payment regularly although I was using another biller. When I notice my request I put on 4/1/26 was still pending 5/29/26, I reach out by phone to follow on the status. The lady cancel my account on the spot not leaving any access for me to check on my pending cases. Two weeks later, I received an invoice for $408. I tried reaching out to find out the reason but did not received a feedback. Now I check on the statues of my request to find out the request was cancel. #### Vendor response Thank you for taking the time to share your experience — we're truly sorry for the frustration this situation has caused. The way your cancellation and subsequent invoice inquiry were handled falls well short of the standard we hold ourselves to, and we sincerely apologize for that. You deserved clear communication and a smooth transition, and that didn't happen here. We want to make this right — someone from our team will be reaching out to you directly to address your concerns as soon as possible. Replied August 2026 --- ### Convenient way to manage healthcare information - Overall rating: 4/5 - Reviewer: Michelle C. - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Tebra has been positive. I appreciate being able to access healthcare information and manage different parts of the patient experience electronically. It is convenient and generally easy to use, although navigation and finding specific information could be improved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like having appointments, patient information, messages, and other healthcare-related information available in one place. The system is fairly straightforward to use and makes it easier to keep track of information without having to make a phone call for everything. #### Cons Some parts of the system could be more intuitive, especially when trying to locate specific information or navigate between different areas. It can take longer than expected to find exactly what I am looking for. #### Vendor response Thank you for sharing your experience! We're glad Tebra has made it easier to manage appointments, patient information, and messages all in one place. We also appreciate your feedback on navigation—making it easier to find specific information is something we're always working to improve. Thanks again for taking the time to share your thoughts! Replied September 2026 --- ### Not More Bang, More KABOOM For Your Buck - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are on a year and a half with Tebra and have had zero hangups or complications. On top of that, we just keep learning more and more on what Tebra has available to us aside from the new features Tebra releases free of charge #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is amazing and the customer support and Tebra community help really makes this incredibly easy to learn how to use and onboard with new employees. What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless. A HUGE plus for us is the value #### Cons Nothing, there are some things that I'd like to be able to customize a little more but Tebra is updating all the time with more and more features, its just overall great. #### Vendor response We're thrilled to hear how much value you're getting from Tebra! Thanks for taking the time to share your experience. It's great to know that the ease of use, patient communication features, and our customer community have made a real impact on your practice. We're delighted that you find the platform seamless and are enjoying the continuous updates. Replied October 2025 --- ### New Customer to Tebra - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience so far. Just started a month ago. Enjoying the platform and the EMR is very easy to navigate. The help videos are very informative. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding support has been great! My initial consultant [sensitive content hidden] was fabulous. They answer questions same day and the response turn around for issues has been great as well. #### Cons I am not able to use the Tebra Payments because I offer some Med Spa services that are not allowed for credit/debit card transactions per policy. #### Vendor response We're delighted to hear about your positive experience with our onboarding support and platform! It's wonderful that your consultant provided such personable and responsive service, and we're pleased the EMR navigation and help videos are working well for your practice. We appreciate you sharing the feedback about Tebra Payments limitations for certain Med Spa services - this helps us understand how we can better serve diverse practice types. We're thrilled that overall, Tebra has been a great fit for your Primary Care/Med Spa practice needs. Thank you for choosing Tebra! Replied September 2025 --- ### Tebra for Billing Companies - Overall rating: 5/5 - Reviewer: Diane B. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Often recommend to anyone who contacts me for a recommendation. would not consider changing software for any of my clients. (They ask every year) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with Tebra since the transition and merger with Kareo. As a small business and billing company I found that Tebra provides a desktop version that allows added dollars to the bottom line. The software is labor saving and competitive with other products offered in the market. I have owned my company for over 25 years. I am pleased with the added enhancements that Tebra has implemented. #### Cons I find that some of the support staff do not always understand the software from a billing perspective. However, with my many years of experience I am able to direct and assist in the area that requires support. The staff has always found the solution to my questions. #### Vendor response We sincerely appreciate you taking the time to share your experience and for being such a steadfast partner since the Kareo transition. We are delighted that the software enhancements and desktop version continue to save labor and add value to your billing company. We also value your honest feedback regarding our support team; your 25 years of expertise clearly make a positive difference when collaborating with our staff to find solutions. Thank you for your incredible loyalty and for consistently recommending us to your clients. Replied March 2026 --- ### Tebra is the best tool to use for client data - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Tebra has been positive. It is organized and easy to use, and it keeps up with the dates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra is easy to navigate, and I love how simple it is to input client data. I use Tebra during my internship for school, at my practicum site. #### Cons I personally have no cons with Tebra. I've used Central Reach and by far Tebra is way easier to navigate than Central Reach was. #### Vendor response Thank you for your feedback! We are delighted to hear that Tebra's layout and easy navigation have made it easy to manage client data. Replied April 2026 --- ### Tebra- The one and only, all inclusive EHR software/platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered All summarized above under Pros. We are very blessed to be users of Tebra EHR software, fit for our needs! I think everyone should be using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Tebra (formerly Kareo) since we opened our clinic in 2020, going on to 6 yrs now and loving it for multiple reasons: -Best user interface/platforms -Tebra keeps on getting better, as they listen to the users' feedback and act on it without hesitation leading continued to continued improvements and overall satisfaction -Platforms are easy to use and navigate -Great and genuine customer support -Great telehealth set up - Great coomunication with constant updates, new developments, changes, improvements etc -Great clinical notes/procedures etc outlay and secure patient records -All in one service, with KPI displays, easy billing, medical records, patient portal etc - I cannot believe all that I am getting for the price, in other words, great value for the money of great ROI using Tebra platforms #### Cons Thus far I like everything, and encourage Tebra to keep up the great work in line with the emerging AI technology! #### Vendor response Thank you so. much for your fantastic feedback and for trusting us with your clinic's needs since 2020. We're thrilled that you find our platform easy to navigate and valuable. We especially appreciate your kind words about our support team, our focus on features that drive ROI for practices and our work in emerging, AI powered technology. Replied February 2026 --- ### Customer Service challenges when off-boarding - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered We were longstanding customers of Tebra, and we had no difficulties with them in our more than 10 years as loyal customers. We switched our EMR provider who had integrated billing and we no longer were in need of Tebra's services. Trying to off-board with Tebra has been an absolute nightmare. We have been bounced around from customer service representative to representative with no clear path or communication forward. We had nearly all claims that we kept in Tebra resolved and decided to go to read-only. However, we were not informed that ERAs continuing to come into Tebra (our state MA program was sending ERAs to both EMRs) were considered transactions, even though we are not using them at all in Tebra. This has taken our monthly payment from $300 per month to about $1700 per month for the past four months. Attempting to resolve this with their customer service team has been terrible, they have done NOTHING to attempt to resolve the issue or to help us figure out what we need to do in order to stop the bleeding. Other than telling us we can't have ERAs going into Tebra. Which is a multi-month process with our state to get this changed and is an obvious solution that we have been working on. Finally, our rep suggested re-activating our account, only after Tebra was able to bill us for over $5000 in bogus transaction fees. Reactivating our account has still not happened, even though it has been a week and a half since I made this request. It says a lot about a company how they treat their departing clients. I would never, ever, ever re-engage with Tebra and I caution anyone who is a current customer of theirs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We were very happy customers of theirs for over 10 years. It was a great product and it worked well for us. Customer service was great when ADDING services/ #### Cons The process of cancelling our service with them has been the absolute worst experience. We have been bounced around with rude and unhelpful customer service staff. #### Vendor response Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered with unexpected transaction charges while transitioning to read-only access. We understand how frustrating this has been, especially after being a loyal customer for over a decade. We're glad you've recently been connected with a representative to personally address your concerns and provide any additional guidance you need to re-direct your ERAs. We appreciate you bringing this to our attention, as your experience helps us improve our communications and guidance around billing transitions. Replied December 2025 --- ### Unhappy customer - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Unhappy with the experience, training was poor and assistance with issues is not as one would expect. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I am unsure that I could identify a positive function currently. If I had been asked this question a year ago the answer may have been different. #### Cons The customer service reps are off shore, you cannot speak to anyone in the US and the language barrier is a challenge. We lost data from our files only to find out they did not have a backup for our data. Their clearing house stops claims and never notifies you so the problem can be resolved. #### Vendor response Thank you for sharing your feedback, and we're truly sorry that your support needs were not met. We'd like to learn more about the data loss and claims issues, and we’d appreciate the opportunity to investigate that further. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. Replied October 2025 ---