--- title: "Tebra Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tebra. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tebra is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/kareo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) / Tebra Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/kareo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/kareo-profile/alternatives/) # Tebra User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 1,382 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 734 reviews (53%) - 4 stars: 290 reviews (21%) - 3 stars: 115 reviews (8%) - 2 stars: 79 reviews (6%) - 1 star: 164 reviews (12%) ### Most mentioned pros - I like being able to open up my patient chart and being able to open up the note and documents in separate windows so that I can continue to type while I'm in split screen mode. - The platform is user-friendly, streamlines scheduling, billing, and patient communication, and helps me stay organized without the stress of juggling multiple systems. - Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. ### Most mentioned cons - I am not able to use the Tebra Payments because I offer some Med Spa services that are not allowed for credit/debit card transactions per policy. - For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. - The Occasional system downtime or lag may disrupt workflows. And also the Dependence on vendor , we rely on Tebra’s servers and support; if the company has issues, your operations might be affected. ## Tebra customer reviews Showing reviews 1-25 of 1,382 (page 1). ### Patient Pop User - Overall rating: 1/5 - Reviewer: Louise C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Since then, our practice no longer uses Tebra, due to the lack of features and service. We were not happy with this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros What I like most about Tebra is it's all-in-one approach to practice management, combining scheduling, billing, patient communication, and electronic health records in a single platform. #### Cons What I like least about Tebra is that some features can have a learning curve, especially during the initial setup and onboarding process. Additionally, occasional system slowdowns or limitations in customization and reporting options can make certain workflows less flexible than desired. The lack of making the website your own. Not many options with a build-out of website. #### Vendor response Thank you for taking the time to update your review and share such detailed feedback. We're glad that our all-in-one approach to practice management was something you valued, and we're truly sorry to hear that your overall experience didn't meet expectations. We sincerely apologize for the frustrations you encountered—particularly around the learning curve during onboarding, system slowdowns, and the limitations in customization and website building. These are areas we take seriously, and your feedback is exactly the kind of insight that helps us improve. Please know that our team remains committed to addressing the gaps you've highlighted, and we continue to invest in making Tebra a more flexible and reliable platform for all users. Replied July 2026 --- ### Most Satisfied Customer - Overall rating: 5/5 - Reviewer: Barbara B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My experience transitioning to billing through Tebra has been incredibly rewarding. Taking on the responsibility of billing myself initially seemed overwhelming, but the support I have received from the Tebra staff has made the process both manageable and enjoyable. Every member of the Tebra team that I have worked with has been exceptionally knowledgeable, patient, and willing to take the time to explain each step in a way that is easy to understand. They never make me feel rushed and consistently go above and beyond to ensure that I not only resolve the issue at hand but also understand the "why" behind the process so that I can confidently manage it moving forward. What I appreciate most is their commitment to educating their clients. Rather than simply providing an answer, they take the time to teach, troubleshoot, and offer practical solutions. Their professionalism, responsiveness, and willingness to help have been invaluable as I continue to learn the billing side of healthcare administration. In today's healthcare environment, having a support team that is both technically proficient and genuinely invested in their clients' success is rare. The customer service I have experienced with Tebra has exceeded my expectations, and I am grateful for the expertise and encouragement they have provided throughout this transition. Thank you to the entire Tebra team for making what could have been a stressful experience into an empowering one. Your dedication to your clients does not go unnoticed, and I sincerely appreciate the outstanding support you provide. #### Cons What I liked least about Tebra is that I did not learn how to use the billing module sooner. Had I known how intuitive and comprehensive it was, I would have taken advantage of it much earlier. For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. I have since learned that with the proper training and support from the Tebra team, that assumption was completely wrong. My only regret is the time and opportunities lost before making the transition. Learning the billing module has given me greater transparency, improved confidence in managing claims and reimbursements, and has allowed me to take a more active role in the financial health of my practice. Looking back, I wish I had made this decision sooner. If there is one thing I would change about my experience with Tebra, it would simply be discovering and utilizing the billing module years ago. #### Reasons for choosing Tebra I chose Tebra over AdvancedMD for two primary reasons: cost and transparency. When comparing the two platforms, AdvancedMD required a significantly higher monthly investment and additional fees, despite expecting me and my staff to perform much of the billing work ourselves. I found it difficult to justify paying premium pricing when I would still be responsible for managing many of the day-to-day billing functions. What ultimately made Tebra the clear choice for me was the value it provides. Tebra offers a comprehensive billing platform that is user-friendly, efficient, and supported by an exceptional customer service team. As someone who recently transitioned to managing my own medical billing, I have found that the support and education provided by Tebra have been invaluable. The staff takes the time to explain processes thoroughly and empowers clients to become proficient users of the system. Tebra has allowed me to gain greater control over my practice's financial operations without incurring unnecessary expenses. I appreciate that I am paying for a product that not only meets my needs but also provides the tools and support necessary for my success. Choosing Tebra has proven to be one of the best business decisions I have made for my practice. #### Vendor response Thank you so much for taking the time to share such a thoughtful and detailed review! It's truly wonderful to hear that your transition to managing billing through Tebra has been such a positive and empowering experience. Your kind words about our support team mean the world to us. We firmly believe that understanding the "why" behind every process is just as important as resolving the issue itself, and we're so glad that commitment has made a real difference for you. We completely understand the sentiment of wishing you'd made the switch sooner—but the important thing is that you're here now, and it sounds like you're thriving! The confidence and transparency you've gained in managing your practice's financial health is exactly the outcome we strive for with every client. Thank you for trusting Tebra and for being such a valued partner. Reviews like yours remind us why we do what we do, and we look forward to continuing to support you every step of the way. Replied July 2026 --- ### Really easy for billing - Overall rating: 5/5 - Reviewer: Samantha F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy to use, insurance verification is accurate #### Cons The requirement to install the program every time there's a new update is a little annoying --- ### A Comprehensive and User-Friendly EHR With Room for Greater Customization - Overall rating: 5/5 - Reviewer: Ariel D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Tebra has been positive, and the platform provides many of the essential tools needed for managing an outpatient practice. Once familiar with the system, navigating patient charts, completing documentation, and managing daily clinical responsibilities becomes relatively straightforward. Continued improvements in customization, workflow efficiency, and behavioral health-specific features would make the platform even more valuable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra provides a user-friendly EHR platform that makes clinical documentation and patient management relatively efficient. I particularly appreciate having scheduling, documentation, patient information, and practice management tools available within one system. The platform also supports an organized workflow that can help providers manage a busy outpatient practice. #### Cons Some areas of Tebra could be more customizable to better accommodate the specific documentation needs of psychiatric and mental health providers. Certain workflows can require additional steps that make documentation more time-consuming than necessary. I would also like to see greater flexibility in psychiatric note templates and improvements that reduce repetitive data entry. #### Reasons for choosing Tebra **Why did you choose Tebra over these alternative products?** I chose Tebra because it provides an integrated platform that combines EHR documentation, scheduling, patient management, and practice-related functions in one system. Compared with alternative products, I found Tebra relatively straightforward to navigate and well suited for managing the daily workflow of an outpatient practice. I also valued the ability to streamline several administrative and clinical responsibilities within a single platform rather than relying on multiple separate systems. #### Vendor response Thank you for taking the time to share such a thoughtful and detailed review! We're glad to hear that Tebra's integrated platform has made managing your outpatient practice more efficient, and that having scheduling, documentation, and practice management tools in one place has been valuable to you. Your feedback about psychiatric and mental health-specific customization, workflow efficiency, and note template flexibility is well noted. These are exactly the kinds of insights that help shape the direction of our platform, and we're continuously working to improve the experience for behavioral health providers. We appreciate you choosing Tebra and look forward to delivering even more of the features that matter most to your practice. Replied August 2026 --- ### The best software ever! - Overall rating: 5/5 - Reviewer: Rosana W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! Without any training, I was able to use the system and follow prompts so easily. I absolutely love the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to navigate the system. The support from the Tebra team is outstanding. [sensitive content hidden], our customer support representative, is excellent. #### Cons So far, I do not have any negative comments or items that should be improved. The Tebra team resolves issues very quickly. #### Reasons for choosing Tebra Because it is affordable and easy to use. Tebra has all the features that my telehealth clinic needs. #### Reasons for switching to Tebra The product's price and quality are easy to navigate. #### Vendor response Thank you so much for this wonderful feedback! We're thrilled to hear that Tebra has been a great fit for your telehealth clinic—easy to navigate, affordable, and packed with the features you need. It's especially rewarding to know you were able to hit the ground running without any formal training. Our support team will be equally delighted to hear your kind words. We truly value your partnership and look forward to continuing to support your clinic's success! Replied July 2026 --- ### Be aware when decide not to continue with service - Overall rating: 1/5 - Reviewer: Geralda O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Average-Service was ok until decide to go with another biller. I did everything in my power to leave service peacefully, unfortunately Tebra staff did not feel that same. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Payment was affordable for a new practice. Credentialling was not difficult. Support availability was lack. #### Cons I had Tebra for billing and everything was fine. When my contract was almost over I gave them over 60 days notice as per contract required 60 days.My contract was due to complete 6/29/26. I made payment regularly although I was using another biller. When I notice my request I put on 4/1/26 was still pending 5/29/26, I reach out by phone to follow on the status. The lady cancel my account on the spot not leaving any access for me to check on my pending cases. Two weeks later, I received an invoice for $408. I tried reaching out to find out the reason but did not received a feedback. Now I check on the statues of my request to find out the request was cancel. #### Reasons for choosing Tebra Pricing- Last minute, I chose Tebra after a long debate. #### Vendor response Thank you for taking the time to share your experience — we're truly sorry for the frustration this situation has caused. The way your cancellation and subsequent invoice inquiry were handled falls well short of the standard we hold ourselves to, and we sincerely apologize for that. You deserved clear communication and a smooth transition, and that didn't happen here. We want to make this right — someone from our team will be reaching out to you directly to address your concerns as soon as possible. Replied August 2026 --- ### Convenient way to manage healthcare information - Overall rating: 4/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Tebra has been positive. I appreciate being able to access healthcare information and manage different parts of the patient experience electronically. It is convenient and generally easy to use, although navigation and finding specific information could be improved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like having appointments, patient information, messages, and other healthcare-related information available in one place. The system is fairly straightforward to use and makes it easier to keep track of information without having to make a phone call for everything. #### Cons Some parts of the system could be more intuitive, especially when trying to locate specific information or navigate between different areas. It can take longer than expected to find exactly what I am looking for. --- ### Good experience with onboarding - Overall rating: 5/5 - Reviewer: Chike O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the on boarding process was seamless. [sensitive content hidden] was very helpful every step of the way. This made it very easy to make sure that on boarding was done properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The process was easy for on boarding. [sensitive content hidden] was extremely responsive and helpful every step of the way. #### Cons This was a great experience. I don’t have any immediate concerns about the on boarding process. I’d recommend colleagues. #### Reasons for switching to Tebra Tebra offered more comprehensive features #### Vendor response Thank you for sharing your experience! We're so glad the onboarding process was seamless and that our team was there to support you every step of the way. We'll be sure to pass along your kind words. It means a lot to know you'd recommend us to your colleagues! Replied August 2026 --- ### Helpful Support and an All-in-One Platform - Overall rating: 5/5 - Reviewer: John Christopher E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive. The platform offers the main tools I need for my practice, and the support I received made the setup process easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros She was very helpful, knowledgeable, and competent. I truly appreciated her support and had an excellent experience. #### Cons The initial setup and verification process can take some time, and certain account updates require assistance from support. #### Vendor response Thank you for sharing your experience! We're glad our team could make the setup process smoother and that the platform has been a good fit for your practice. We hear you on the setup and verification time — we know it can feel like a lot upfront, and we're always working to streamline that process. It's great to know that the support you received made a real difference. Replied August 2026 --- ### Satisfied* great value and customer service - Overall rating: 5/5 - Reviewer: Tiffany G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great- as explained before the customer engagement and resourcefulness of our engagement specialist made the experience enjoyable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] seemed to be educated in Tebra and knowledgeable. Not much stumped him, he always followed up with an email and provided great resources. #### Cons Lack of Annotation capabilities and ordering DME outside of a visit or a visit note. It seams that Tebra is always adding features though. #### Vendor response Thank you for the thoughtful feedback! We're glad your engagement specialist made such a positive impression — being knowledgeable, responsive, and resourceful is exactly what we strive for. We also appreciate your input on the annotation capabilities and DME ordering limitations. You're right that we're continuously working to expand Tebra's features, and feedback like yours helps shape what we prioritize. Replied August 2026 --- ### Not More Bang, More KABOOM For Your Buck - Overall rating: 5/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are on a year and a half with Tebra and have had zero hangups or complications. On top of that, we just keep learning more and more on what Tebra has available to us aside from the new features Tebra releases free of charge #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is amazing and the customer support and Tebra community help really makes this incredibly easy to learn how to use and onboard with new employees. What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless. A HUGE plus for us is the value #### Cons Nothing, there are some things that I'd like to be able to customize a little more but Tebra is updating all the time with more and more features, its just overall great. #### Reasons for switching to Tebra I used it for 3 years and the entire time it felt restricting, limiting, and obsolete #### Vendor response We're thrilled to hear how much value you're getting from Tebra! Thanks for taking the time to share your experience. It's great to know that the ease of use, patient communication features, and our customer community have made a real impact on your practice. We're delighted that you find the platform seamless and are enjoying the continuous updates. Replied October 2025 --- ### Tebra for Billing Companies - Overall rating: 5/5 - Reviewer: Diane S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Often recommend to anyone who contacts me for a recommendation. would not consider changing software for any of my clients. (They ask every year) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with Tebra since the transition and merger with Kareo. As a small business and billing company I found that Tebra provides a desktop version that allows added dollars to the bottom line. The software is labor saving and competitive with other products offered in the market. I have owned my company for over 25 years. I am pleased with the added enhancements that Tebra has implemented. #### Cons I find that some of the support staff do not always understand the software from a billing perspective. However, with my many years of experience I am able to direct and assist in the area that requires support. The staff has always found the solution to my questions. #### Vendor response We sincerely appreciate you taking the time to share your experience and for being such a steadfast partner since the Kareo transition. We are delighted that the software enhancements and desktop version continue to save labor and add value to your billing company. We also value your honest feedback regarding our support team; your 25 years of expertise clearly make a positive difference when collaborating with our staff to find solutions. Thank you for your incredible loyalty and for consistently recommending us to your clients. Replied March 2026 --- ### Tebra Does it All! - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Tebra has been nothing but positive, from the onboarding experience to the ease of communicating with patients and receiving payments from patients and insurance companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our office has 1 physician specialist, and we do everything in house including billing. The ease of in-house billing combined with the value for the money was the main reason we chose Tebra. Our practice was losing a lot of money when billing was outsourced to a third party! We have been using Tebra for 8 years and have continued to be impressed with the platform. The customer support is top notch and easy to reach. If the support specialist does not know the answer, which rarely happens, but when it is the case, they do the research and actually get back to you with an answer! Tebra continues to update platform features to keep up with medical office needs including communication with patients and on-line bill pay. #### Cons There is nothing about the platform that our practice does not like. We use both the desktop application and the Tebra app. #### Vendor response Thank you for sharing your experience and for being a loyal customer for the past eight years. We're so thrilled to hear that bringing your billing in-house with Tebra has helped your practice save money and operate more efficiently. It is also wonderful to know that our customer support team and platform updates continue to meet your needs. Replied February 2026 --- ### A Streamlined Software for Practice Management - Overall rating: 5/5 - Reviewer: Freya G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Tebra was great starting with the user friendly interface, navigating across different features with the software wasn't stressful although I needed some minimal training to do so at first. Overtime is I had a smooth run without any further training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility. it also enhance communication within my practice and helps keeps patient information organised. #### Cons It's not so obvious that you may need to learn about some certain features in the software before usage, features like Insurance details and claim and how coding workflow is handled, setting up permission and integration using Tebra. #### Vendor response We sincerely appreciate you taking the time to share your experience with Tebra. We are delighted to hear that our user-friendly platform is helping keep your patient information organized and your practice running smoothly. While we understand that mastering specific features like insurance claims, coding, and permissions requires a brief initial learning curve, it is wonderful to know that having scheduling, billing, and your EHR all in one place has ultimately provided your facility with seamless, integrated clinical workflows. Replied March 2026 --- ### Decent EMR, not worth the poor customer service - Overall rating: 1/5 - Reviewer: Hillary H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case. Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date). For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep. Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this. Overall, the worst part is the avoidance of communication and follow up. My sales rep [sensitive content hidden] assured he'd be available if we did not get results with customer service, he is literally does not respond. Managers are unreachable, and there are straight up no-shows for a post on boarding follow up calls. It really seems their focus is on signing people up, but zero on retention. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Clean design, patient portal, online scheduling, intake forms, my onboarding manager [sensitive content hidden]- she was amazing! #### Cons The customer service post onboarding is an avoidant interaction. The customer trying to contact and resolve issues, the company brushing off, not listening, or valuing the customer experience. #### Vendor response Thank you for sharing your feedback with us. We understand how frustrating and discouraging it must have been to face these difficulties and delays in resolving your issues. While we’re glad you’re now in touch with a representative working on your concerns, we sincerely apologize for the experiences that left you feeling unsupported. We greatly value our customers and deeply regret that we fell short in conveying that to you. Please know that we take your concerns seriously and are committed to improving. Replied January 2026 --- ### What Tebra Means To Me - Overall rating: 5/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Tebra is overall very well. I do not have complaints, it is a great system for our medical office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra makes data entry very easy and a breeze, not only getting patients data entered, but also with billing and claims. #### Cons The only thing I do not like about Tebra is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on. #### Vendor response Thanks for the feedback! We are thrilled to hear that Tebra has made data entry and billing a breeze for your team. Regarding the 2-step authorization, while we understand the inconvenience of needing your phone, this feature is essential to maintaining the security of sensitive patient data. We are so glad to know the system is working well for your medical office overall. Replied January 2026 --- ### NOT FOR SMALL PRACTICE - Overall rating: 1/5 - Reviewer: Mahmoud B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered AGAINST WHAT I WAS PROMISED WHEN I JOINED THEY SWITCHED US TO BILLING PER CLAIM! They bundle your clearing house billing for a reason. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Nothing. I initially thought that it was an adequate billing software. I struggled to build reports and to track claims in it. #### Cons The software is very primitive looking. There was never a real update even when they changed the name. #### Vendor response We appreciate you taking the time to share your thoughts with us. We are very sorry to hear about your frustrations with reporting and our billing structure. While we are glad you were able to speak directly with a member of our customer care team to discuss your experience, we deeply regret that your time using our platform did not meet your expectations. The detailed insights you provided are incredibly valuable, as they directly help us improve our products and services moving forward. Replied April 2026 --- ### Seamless operation with exceptional value - Overall rating: 5/5 - Reviewer: Coley B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been incredibly impressed with Tebra’s patient management application. The user interface is intuitive and well-designed, making it a breeze for our staff to navigate and utilize its full potential. The ease of use has significantly reduced our training time and improved overall efficiency. The customer support team has been outstanding – responsive, knowledgeable, and always eager to help. When considering its robust features, seamless operation, and reliable support, this application truly offers exceptional value for money. It's an indispensable tool for our practice. #### Cons As Tebra grows I want to see the development of individual user tools and tracking. While many of our projects are base on team collaboration, some more nuance projects require individuals to work on sensitive, protected information. The ability to track their work flow will be priceless. #### Vendor response Thank you for the great feedback! We're thrilled our patient management system has improved your workflow and reduced staff training time. It's also great to hear our customer support exceeded expectations. Your suggestion about individual user tools is valuable, and we're working to balance accountability with collaboration. We appreciate your input as it helps us improve for practices like yours. Replied October 2025 --- ### Tebra is easy to use for every position in the office. - Overall rating: 5/5 - Reviewer: Marcy E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive experience, I was skeptical when Tebra acquired Kareo but it has been great. I have seen so many improvements in the last 6-12 months. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra is constantly adding features and listening to customers and making great up grades. I've been using Tebra(Kareo) for over 8 years and it just keeps getting better. The help is great, I can send a message to customer care and get the answers I need. When I call I get exceptional help also. I have done every job in our medical office with the exception of being a provider! #### Cons I started billing over 2 years ago and there is a learning curve but I have received a lot of support. #### Vendor response We're thrilled to hear about your positive experience over the past 8+ years! It's wonderful to know that you've seen the continuous improvements and feature additions we've been working on. We're so glad our customer care team has been able to provide you with the support you need, whether through messaging or phone calls. Your feedback about the billing learning curve is valuable - we understand it can be challenging initially, but we're pleased our support team could help you through it. Thank you for sticking with us through the transition and for recognizing the improvements we've made in recent months. Replied September 2025 --- ### Love Tebra - Overall rating: 4/5 - Reviewer: Jonda P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent I worry about remembering how to do what I have learned today. It is difficult to remember. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Loved the courteous manner in which the support agent worked with me and my business. He took the time to work thru the billing problems #### Cons Tebra is complicated. And always referred to an article to read to cover any problems. The articles are difficult for me. I need one on one help with a live person. #### Vendor response Thank you so much for your kind words! We're thrilled to hear our support agent took the time to work through your billing questions with care—that's exactly the experience we want for you and your business. We also hear you on wanting more one-on-one, live help rather than being pointed to articles. That feedback is valuable, and we're always working to make Tebra easier to learn and remember. Replied June 2026 --- ### I recommend Tebra because it's easy to use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I started using Tebra about a year ago. It has been a great experience starting with my onboarding specialist, Amy. Tebra has all I need in one place; it's all-inclusive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra is affordable, has excellent customer service, is easy to use, has a HIPAA-compliant patient record, streamlined management of patients, the user interface is excellent, all the notes are in one place and easy to access, and scheduling and calendar are easy to access. I recommend Tebra. #### Cons I don't really see any issue with Tebra right now. The customer service has been great so far. If I have any issues, I still reach out to my onboarding specialist. #### Vendor response Thank you so much for sharing your experience! We're thrilled to hear that Tebra has been a seamless and all-inclusive solution for you. We'll make sure to pass along your kind words to Amy and the rest of the team. Your recommendation means the world to us! Replied August 2025 --- ### Unmet Expectation - Overall rating: 2/5 - Reviewer: Oladunni F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Unmet expectation in Tebra’s eLab integration that is causing delay in care. We value our partnership However, timely and effective resolution of this matter is critical to maintaining that confidence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Customer supports are diligent. We value our partnership with Tebra and want to continue relying on your platform #### Cons Persistent issues with eLab order integration that have remained unresolved for the past six months. #### Vendor response Thank you for your kind words about our support team and for sharing your experience. We value our partnership with you and are truly sorry for the ongoing difficulties you've faced with eLab order integration. We understand the frustration as well as the impact these delays have had on your ability to provide timely care. While your situation is somewhat unique, we want to assure you that we are committed to continuing to work closely with our third-party partners until they are able to successfully connect your lab account. Your confidence is critical to us, and we are dedicated to resolving this for you as soon as possible. Replied November 2025 --- ### How to make sure you look up the patient's name before starting a new patient profile. - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience was good. It is a lot to take in but it was explained so I could understand it better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I loved that it had you do examples of what we are going over in session. It made it easier to understand. #### Cons The fact that it was time consuming and I hated the quiz at the end of each session. I am not a quiz person. #### Vendor response hanks so much for sharing your experience! We're thrilled that the hands-on examples helped make our training material more accessible and easier to grasp. We hear you on the time commitment and the end-of-session quizzes. Your feedback is valuable, and we're always looking at ways to improve the learning experience for everyone. We're pleased to know that overall, the content was presented in a way that worked for you! Replied February 2026 --- ### Tebra EMR for small rural practice - Overall rating: 5/5 - Reviewer: Stacey C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience getting setup and with onboarding. The manager was patient with me as I navigated the system. Great videos and opportunities for live training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Onboarding manager was extremely patient and helpful! Great experience and easy to use. Tebra is a total package EMR to help with billing and payments and patient management for an affordable price! Excited to get started with patients! #### Cons No cons at the present! So far satisfied with Tebra EMR for patient records, appointment setup and billing and payments. #### Vendor response Thanks for taking the time to share such wonderful feedback! We are thrilled that your onboarding manager provided a patient and helpful experience to get you set up. It is fantastic to hear that our training resources and the complete package of patient management and billing tools are hitting the mark for you. Wishing you great success as you start seeing patients! Replied April 2026 --- ### Customer Service - Overall rating: 4/5 - Reviewer: Timothy H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive. I would let other therapist know about the product. It is an option new therapy practices may want to consider. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is important. I have seen an increase in customer support in the past 4-6 moths. The company appears to be receptive to implementing provider suggestions for improvement. #### Cons It lacks voice to text capability.This is a technology that has been available on MSWord for more than 10 years. #### Vendor response Thank you for your thoughtful review! We’re so glad you’ve noticed the improvements in our customer support and our openness to feedback—it really means a lot to us. We also appreciate your input around the voice-to-text feature; feedback like yours is incredibly valuable as we work to improve our platform. It’s great to hear that you’d recommend us to your colleagues—it truly makes our efforts worthwhile. Replied December 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/kareo-profile/reviews/?page=2) --- Tebra Reviews, Pros and Cons - 2026 Software Advice