--- title: "Tebra Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tebra. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tebra is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/kareo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) / Tebra Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/kareo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/kareo-profile/alternatives/) # Tebra User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 1,384 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 734 reviews (53%) - 4 stars: 291 reviews (21%) - 3 stars: 116 reviews (8%) - 2 stars: 79 reviews (6%) - 1 star: 164 reviews (12%) ### Most mentioned pros - I like being able to open up my patient chart and being able to open up the note and documents in separate windows so that I can continue to type while I'm in split screen mode. - Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. - One of the better systems I have worked with - that includes many systems like State of Michigan, public school systems, special education systems, non-prophet databases, psychiatric care setting systems, etc. ### Most mentioned cons - I am not able to use the Tebra Payments because I offer some Med Spa services that are not allowed for credit/debit card transactions per policy. - For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. - The Occasional system downtime or lag may disrupt workflows. And also the Dependence on vendor , we rely on Tebra’s servers and support; if the company has issues, your operations might be affected. ## Tebra customer reviews Showing reviews 1-25 of 1,384 (page 1). ### Patient Pop User - Overall rating: 1/5 - Reviewer: Louise C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Since then, our practice no longer uses Tebra, due to the lack of features and service. We were not happy with this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros What I like most about Tebra is it's all-in-one approach to practice management, combining scheduling, billing, patient communication, and electronic health records in a single platform. #### Cons What I like least about Tebra is that some features can have a learning curve, especially during the initial setup and onboarding process. Additionally, occasional system slowdowns or limitations in customization and reporting options can make certain workflows less flexible than desired. The lack of making the website your own. Not many options with a build-out of website. #### Vendor response Thank you for taking the time to update your review and share such detailed feedback. We're glad that our all-in-one approach to practice management was something you valued, and we're truly sorry to hear that your overall experience didn't meet expectations. We sincerely apologize for the frustrations you encountered—particularly around the learning curve during onboarding, system slowdowns, and the limitations in customization and website building. These are areas we take seriously, and your feedback is exactly the kind of insight that helps us improve. Please know that our team remains committed to addressing the gaps you've highlighted, and we continue to invest in making Tebra a more flexible and reliable platform for all users. Replied July 2026 --- ### A Comprehensive and User-Friendly EHR With Room for Greater Customization - Overall rating: 5/5 - Reviewer: Ariel D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Tebra has been positive, and the platform provides many of the essential tools needed for managing an outpatient practice. Once familiar with the system, navigating patient charts, completing documentation, and managing daily clinical responsibilities becomes relatively straightforward. Continued improvements in customization, workflow efficiency, and behavioral health-specific features would make the platform even more valuable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra provides a user-friendly EHR platform that makes clinical documentation and patient management relatively efficient. I particularly appreciate having scheduling, documentation, patient information, and practice management tools available within one system. The platform also supports an organized workflow that can help providers manage a busy outpatient practice. #### Cons Some areas of Tebra could be more customizable to better accommodate the specific documentation needs of psychiatric and mental health providers. Certain workflows can require additional steps that make documentation more time-consuming than necessary. I would also like to see greater flexibility in psychiatric note templates and improvements that reduce repetitive data entry. #### Reasons for choosing Tebra **Why did you choose Tebra over these alternative products?** I chose Tebra because it provides an integrated platform that combines EHR documentation, scheduling, patient management, and practice-related functions in one system. Compared with alternative products, I found Tebra relatively straightforward to navigate and well suited for managing the daily workflow of an outpatient practice. I also valued the ability to streamline several administrative and clinical responsibilities within a single platform rather than relying on multiple separate systems. #### Vendor response Thank you for taking the time to share such a thoughtful and detailed review! We're glad to hear that Tebra's integrated platform has made managing your outpatient practice more efficient, and that having scheduling, documentation, and practice management tools in one place has been valuable to you. Your feedback about psychiatric and mental health-specific customization, workflow efficiency, and note template flexibility is well noted. These are exactly the kinds of insights that help shape the direction of our platform, and we're continuously working to improve the experience for behavioral health providers. We appreciate you choosing Tebra and look forward to delivering even more of the features that matter most to your practice. Replied August 2026 --- ### Really easy for billing - Overall rating: 5/5 - Reviewer: Samantha F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy to use, insurance verification is accurate #### Cons The requirement to install the program every time there's a new update is a little annoying --- ### Most Satisfied Customer - Overall rating: 5/5 - Reviewer: Barbara B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My experience transitioning to billing through Tebra has been incredibly rewarding. Taking on the responsibility of billing myself initially seemed overwhelming, but the support I have received from the Tebra staff has made the process both manageable and enjoyable. Every member of the Tebra team that I have worked with has been exceptionally knowledgeable, patient, and willing to take the time to explain each step in a way that is easy to understand. They never make me feel rushed and consistently go above and beyond to ensure that I not only resolve the issue at hand but also understand the "why" behind the process so that I can confidently manage it moving forward. What I appreciate most is their commitment to educating their clients. Rather than simply providing an answer, they take the time to teach, troubleshoot, and offer practical solutions. Their professionalism, responsiveness, and willingness to help have been invaluable as I continue to learn the billing side of healthcare administration. In today's healthcare environment, having a support team that is both technically proficient and genuinely invested in their clients' success is rare. The customer service I have experienced with Tebra has exceeded my expectations, and I am grateful for the expertise and encouragement they have provided throughout this transition. Thank you to the entire Tebra team for making what could have been a stressful experience into an empowering one. Your dedication to your clients does not go unnoticed, and I sincerely appreciate the outstanding support you provide. #### Cons What I liked least about Tebra is that I did not learn how to use the billing module sooner. Had I known how intuitive and comprehensive it was, I would have taken advantage of it much earlier. For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. I have since learned that with the proper training and support from the Tebra team, that assumption was completely wrong. My only regret is the time and opportunities lost before making the transition. Learning the billing module has given me greater transparency, improved confidence in managing claims and reimbursements, and has allowed me to take a more active role in the financial health of my practice. Looking back, I wish I had made this decision sooner. If there is one thing I would change about my experience with Tebra, it would simply be discovering and utilizing the billing module years ago. #### Reasons for choosing Tebra I chose Tebra over AdvancedMD for two primary reasons: cost and transparency. When comparing the two platforms, AdvancedMD required a significantly higher monthly investment and additional fees, despite expecting me and my staff to perform much of the billing work ourselves. I found it difficult to justify paying premium pricing when I would still be responsible for managing many of the day-to-day billing functions. What ultimately made Tebra the clear choice for me was the value it provides. Tebra offers a comprehensive billing platform that is user-friendly, efficient, and supported by an exceptional customer service team. As someone who recently transitioned to managing my own medical billing, I have found that the support and education provided by Tebra have been invaluable. The staff takes the time to explain processes thoroughly and empowers clients to become proficient users of the system. Tebra has allowed me to gain greater control over my practice's financial operations without incurring unnecessary expenses. I appreciate that I am paying for a product that not only meets my needs but also provides the tools and support necessary for my success. Choosing Tebra has proven to be one of the best business decisions I have made for my practice. #### Vendor response Thank you so much for taking the time to share such a thoughtful and detailed review! It's truly wonderful to hear that your transition to managing billing through Tebra has been such a positive and empowering experience. Your kind words about our support team mean the world to us. We firmly believe that understanding the "why" behind every process is just as important as resolving the issue itself, and we're so glad that commitment has made a real difference for you. We completely understand the sentiment of wishing you'd made the switch sooner—but the important thing is that you're here now, and it sounds like you're thriving! The confidence and transparency you've gained in managing your practice's financial health is exactly the outcome we strive for with every client. Thank you for trusting Tebra and for being such a valued partner. Reviews like yours remind us why we do what we do, and we look forward to continuing to support you every step of the way. Replied July 2026 --- ### Convenient way to manage healthcare information - Overall rating: 4/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Tebra has been positive. I appreciate being able to access healthcare information and manage different parts of the patient experience electronically. It is convenient and generally easy to use, although navigation and finding specific information could be improved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like having appointments, patient information, messages, and other healthcare-related information available in one place. The system is fairly straightforward to use and makes it easier to keep track of information without having to make a phone call for everything. #### Cons Some parts of the system could be more intuitive, especially when trying to locate specific information or navigate between different areas. It can take longer than expected to find exactly what I am looking for. #### Vendor response Thank you for sharing your experience! We're glad Tebra has made it easier to manage appointments, patient information, and messages all in one place. We also appreciate your feedback on navigation—making it easier to find specific information is something we're always working to improve. Thanks again for taking the time to share your thoughts! Replied September 2026 --- ### AVOID TEBRA AT ALL COST. HIRING THEM IS A FATAL MISTAKE FOR YOUR BUSINESS. - Overall rating: 1/5 - Reviewer: Jay A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered They wiped out my website, pictures and years of blog posts killing my SEO ranking after I had been with them for many years! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None. They purchased a smaller company and then tore all the value out of it while outsourcing all of the content creation. #### Cons They tell you that your one year contract "automatically" renews for another year without any disclosure of this condition. My contract had no such clause but they wanted THOUSANDS to let me end my contract early when their work went to crap. #### Vendor response Thank you for sharing your experience. We're truly sorry to hear about the difficulties and frustration you have faced. Your concerns are important to us, and it’s disappointing to learn that you didn't receive the level of support you needed. Tebra was created to bring together PatientPop and Kareo, with the goal of offering a more comprehensive solution for healthcare practices like yours. We regret that your experience did not reflect the high standards we strive to uphold. Thank you again for your feedback – it helps us grow, and we truly value your input. Replied September 2026 --- ### Good experience with onboarding - Overall rating: 5/5 - Reviewer: Chike O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the on boarding process was seamless. [sensitive content hidden] was very helpful every step of the way. This made it very easy to make sure that on boarding was done properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The process was easy for on boarding. [sensitive content hidden] was extremely responsive and helpful every step of the way. #### Cons This was a great experience. I don’t have any immediate concerns about the on boarding process. I’d recommend colleagues. #### Reasons for switching to Tebra Tebra offered more comprehensive features #### Vendor response Thank you for sharing your experience! We're so glad the onboarding process was seamless and that our team was there to support you every step of the way. We'll be sure to pass along your kind words. It means a lot to know you'd recommend us to your colleagues! Replied August 2026 --- ### Helpful Support and an All-in-One Platform - Overall rating: 5/5 - Reviewer: John Christopher E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive. The platform offers the main tools I need for my practice, and the support I received made the setup process easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros She was very helpful, knowledgeable, and competent. I truly appreciated her support and had an excellent experience. #### Cons The initial setup and verification process can take some time, and certain account updates require assistance from support. #### Vendor response Thank you for sharing your experience! We're glad our team could make the setup process smoother and that the platform has been a good fit for your practice. We hear you on the setup and verification time — we know it can feel like a lot upfront, and we're always working to streamline that process. It's great to know that the support you received made a real difference. Replied August 2026 --- ### Satisfied* great value and customer service - Overall rating: 5/5 - Reviewer: Tiffany G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great- as explained before the customer engagement and resourcefulness of our engagement specialist made the experience enjoyable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] seemed to be educated in Tebra and knowledgeable. Not much stumped him, he always followed up with an email and provided great resources. #### Cons Lack of Annotation capabilities and ordering DME outside of a visit or a visit note. It seams that Tebra is always adding features though. #### Vendor response Thank you for the thoughtful feedback! We're glad your engagement specialist made such a positive impression — being knowledgeable, responsive, and resourceful is exactly what we strive for. We also appreciate your input on the annotation capabilities and DME ordering limitations. You're right that we're continuously working to expand Tebra's features, and feedback like yours helps shape what we prioritize. Replied August 2026 --- ### Love all aspects of Tebra! - Overall rating: 5/5 - Reviewer: Johnna Nicco L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A+ It has been very streamlined and easy to learn. The support team members from start to finish have been great. It offers everything I need to begin my journey for starting my own practice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product/EMR is very user friendly and the customer support, specifically [sensitive content hidden] for onboarding and my initial sales representative, [sensitive content hidden] , have been great! I hope to see my practice grow and step up to the next level that Tebra offers. #### Cons Overall, I like everything about it. There were a few technical issues along the way during onboarding but [sensitive content hidden] was very transparent about them and they were acknowledged and corrected quickly. #### Vendor response Thank you so much for this wonderful feedback! We're thrilled to hear that the onboarding process was streamlined and that our support team made such a positive impression from start to finish. It's incredibly rewarding to know that Tebra is helping you take those exciting first steps in building your own practice. Replied August 2026 --- ### Ease-of-use with tebra - Overall rating: 4/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally good. I'm pleased and I generally do recommend it. Far superior to eClinical Works or Athena in terms of ease of use and accomplishing tasks quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is a very simple and somewhat user-friendly interface. It does not take a lot of steps to accomplish the task. I generally like the product and am pleased with it. #### Cons There are some very simple tasks that I would like to add to tebra, which after using the product for six years, nobody seems to be listening to me. #### Reasons for choosing Tebra Because e clinical works is a horrible software that is user unfriendly and extremely complicated and waste a lot of time to accomplish any task #### Vendor response Thank you for sharing your experience! We are thrilled to hear that you find our interface simple and user-friendly, especially compared to other options in the market. It is great to know that the platform helps you accomplish your tasks quickly and efficiently. We do value your feedback, and want to assure you that your voice is important to us. We are actively working on improving our feedback channels to better incorporate suggestions from loyal customers like you. Replied December 2025 --- ### So much room for improvement - Overall rating: 3/5 - Reviewer: Chelsea A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not great. Since I just changed EMRs, I don't want to change it again, but I am seriously considering it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The customer support is great. I usually get a response back within 24 hours of putting in a request. It is also a very easy-to-use user interface. Not very complicated. #### Cons It is easy to have double charts; there isn't a way to avoid it. There isn't a way to share test documents and upload them to the test results. There isn't a way to let a patient sign just a document. You have to upload it, word for word. There isn't a way to create minor portal access for parents, so since I see whole families, parents are having to create a new email account for each child. It is also difficult to offer a refund to patients for overpayment. Medications don't populate under the right diagnoses. If you want them to, then you can't send multiple prescriptions at a time. You can't send medications and prescriptions through the lab screen. You can't sync your patient schedule to your personal schedule, and the mobile app and the web app schedules don't sync. It is also difficult to have a telehealth-only practice in multiple states. Given all these, the value for your money is actually not great. #### Reasons for choosing Tebra Billing was touted to be the best in the business. #### Reasons for switching to Tebra The cost was prohibitive and not manageable for a new practice. #### Vendor response Thank you for sharing your experience with us. We're so glad to hear you've had positive interactions with our customer support team and find the user interface easy to use. That said, we are sorry to hear about the challenges you've encountered with some of our workflows and features. Your feedback is extremely valuable, as it will help our product team continue to improve our solutions to address a wider variety of use cases. Replied October 2025 --- ### Not More Bang, More KABOOM For Your Buck - Overall rating: 5/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are on a year and a half with Tebra and have had zero hangups or complications. On top of that, we just keep learning more and more on what Tebra has available to us aside from the new features Tebra releases free of charge #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is amazing and the customer support and Tebra community help really makes this incredibly easy to learn how to use and onboard with new employees. What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless. A HUGE plus for us is the value #### Cons Nothing, there are some things that I'd like to be able to customize a little more but Tebra is updating all the time with more and more features, its just overall great. #### Reasons for switching to Tebra I used it for 3 years and the entire time it felt restricting, limiting, and obsolete #### Vendor response We're thrilled to hear how much value you're getting from Tebra! Thanks for taking the time to share your experience. It's great to know that the ease of use, patient communication features, and our customer community have made a real impact on your practice. We're delighted that you find the platform seamless and are enjoying the continuous updates. Replied October 2025 --- ### Tebra for Billing Companies - Overall rating: 5/5 - Reviewer: Diane S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Often recommend to anyone who contacts me for a recommendation. would not consider changing software for any of my clients. (They ask every year) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with Tebra since the transition and merger with Kareo. As a small business and billing company I found that Tebra provides a desktop version that allows added dollars to the bottom line. The software is labor saving and competitive with other products offered in the market. I have owned my company for over 25 years. I am pleased with the added enhancements that Tebra has implemented. #### Cons I find that some of the support staff do not always understand the software from a billing perspective. However, with my many years of experience I am able to direct and assist in the area that requires support. The staff has always found the solution to my questions. #### Vendor response We sincerely appreciate you taking the time to share your experience and for being such a steadfast partner since the Kareo transition. We are delighted that the software enhancements and desktop version continue to save labor and add value to your billing company. We also value your honest feedback regarding our support team; your 25 years of expertise clearly make a positive difference when collaborating with our staff to find solutions. Thank you for your incredible loyalty and for consistently recommending us to your clients. Replied March 2026 --- ### Tebra is the best tool to use for client data - Overall rating: 5/5 - Reviewer: Chelsea W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Tebra has been positive. It is organized and easy to use, and it keeps up with the dates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra is easy to navigate, and I love how simple it is to input client data. I use Tebra during my internship for school, at my practicum site. #### Cons I personally have no cons with Tebra. I've used Central Reach and by far Tebra is way easier to navigate than Central Reach was. #### Vendor response Thank you for your feedback! We are delighted to hear that Tebra's layout and easy navigation have made it easy to manage client data. Replied April 2026 --- ### Tebra- The one and only, all inclusive EHR software/platform - Overall rating: 5/5 - Reviewer: Stephen G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered All summarized above under Pros. We are very blessed to be users of Tebra EHR software, fit for our needs! I think everyone should be using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Tebra (formerly Kareo) since we opened our clinic in 2020, going on to 6 yrs now and loving it for multiple reasons: -Best user interface/platforms -Tebra keeps on getting better, as they listen to the users' feedback and act on it without hesitation leading continued to continued improvements and overall satisfaction -Platforms are easy to use and navigate -Great and genuine customer support -Great telehealth set up - Great coomunication with constant updates, new developments, changes, improvements etc -Great clinical notes/procedures etc outlay and secure patient records -All in one service, with KPI displays, easy billing, medical records, patient portal etc - I cannot believe all that I am getting for the price, in other words, great value for the money of great ROI using Tebra platforms #### Cons Thus far I like everything, and encourage Tebra to keep up the great work in line with the emerging AI technology! #### Vendor response Thank you so. much for your fantastic feedback and for trusting us with your clinic's needs since 2020. We're thrilled that you find our platform easy to navigate and valuable. We especially appreciate your kind words about our support team, our focus on features that drive ROI for practices and our work in emerging, AI powered technology. Replied February 2026 --- ### My Honest Summation of Tebra - Overall rating: 5/5 - Reviewer: Roy C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the training is thorough. Training with no prior experience owing my EHR is a pleasurable onboarding experience with few delays. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Training is thorough and consistent. Ease of use once you have completed the training makes the process bearable. . #### Cons Going through the verification for SMS was a hinderance. Aliso the cost could be more affordable for a first starter. #### Vendor response We greatly appreciate you taking the time to share your onboarding experience with us. It's wonderful to hear that our training was thorough and made using the system a smooth and pleasurable process for you. Your honest feedback regarding the SMS verification steps and the pricing for beginners is also incredibly valuable, as it helps us understand where we can continuously improve the experience for new customers. Replied April 2026 --- ### positive experience for SLP - Overall rating: 4/5 - Reviewer: Christine S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Tebra is a positive experience. Promotes fluid work flow. I am able to complete documentation easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Tebra provides an easy work flow. It is very easy to learn to use for a new therapist. It is easy to manage for schedule changes. Accessing patient records is ok. #### Cons I would like to have more felxibility to evaluation report formatting. I would like to be able to use AI support without extra fees. #### Vendor response Thanks so much for taking the time to share your thoughts on Tebra! We are delighted to hear that the platform promotes a fluid workflow and makes scheduling and documentation easy for your therapists. We also value your constructive feedback regarding the need for more flexibility in evaluation report formatting and your thoughts on the pricing of our AI support tools. Your insights are incredibly important to us as we continuously work to enhance the platform and provide the best possible experience for our users. Replied April 2026 --- ### Seamless operation with exceptional value - Overall rating: 5/5 - Reviewer: Coley B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been incredibly impressed with Tebra’s patient management application. The user interface is intuitive and well-designed, making it a breeze for our staff to navigate and utilize its full potential. The ease of use has significantly reduced our training time and improved overall efficiency. The customer support team has been outstanding – responsive, knowledgeable, and always eager to help. When considering its robust features, seamless operation, and reliable support, this application truly offers exceptional value for money. It's an indispensable tool for our practice. #### Cons As Tebra grows I want to see the development of individual user tools and tracking. While many of our projects are base on team collaboration, some more nuance projects require individuals to work on sensitive, protected information. The ability to track their work flow will be priceless. #### Vendor response Thank you for the great feedback! We're thrilled our patient management system has improved your workflow and reduced staff training time. It's also great to hear our customer support exceeded expectations. Your suggestion about individual user tools is valuable, and we're working to balance accountability with collaboration. We appreciate your input as it helps us improve for practices like yours. Replied October 2025 --- ### Tebra review - Overall rating: 5/5 - Reviewer: Anu R. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been a positive one. I don't really have many complaints and found it easy to get up and running in Tebra. The program is generally user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the chart is generally user friendly. I like being able to open up my patient chart and being able to open up the note and documents in separate windows so that I can continue to type while I'm in split screen mode. #### Cons There's little that I don't like about Tebra. When I open a new note and I pull down the drop down menu to open my template, I wish I could customize it so that I only get the 3-4 templates that I typically use, rather than getting a list including physical therapy note, therapist note etc. none of which I'll ever use. #### Vendor response Thank you so much for taking the time to share your experience! We're thrilled to hear that you've found Tebra user-friendly and that features like split-screen mode are helping you work more efficiently. We also appreciate your note about customizing the template dropdown menu—being able to surface just the templates you use most makes a lot of sense, and it's great feedback for our team to consider. We're glad your overall experience has been a positive one, and we're excited to keep supporting your work! Replied June 2026 --- ### Tebra changed my practice for the better - Overall rating: 5/5 - Reviewer: Elise B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall an excellent company and the value I received for the services provided was excellent. I highly recommend Tebra #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used Tebra services for over 6 years. They were incredibly helpful for my practice. I have a very small staff and the online booking feature has been great in reducing the number of phone calls we need to answer and making it easier for patients to schedule off hours. The online reviews have been a huge boost to our reputation. Their services included website design and support. #### Cons The only reason I had to terminate services was due to technical glitches in the integration with my EHR PM system. #### Vendor response Thank you for taking the time to share your experience. We are delighted to hear that Tebra served your practice well for over six years, particularly in helping your staff manage appointments and boosting your online reputation. We appreciate your honest feedback regarding the integration challenges you faced and are grateful for your high recommendation of our value and services. Replied December 2025 --- ### Tebra is a easy to use system that saves time. - Overall rating: 5/5 - Reviewer: Hemal M. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have found Tebra to be efficient and effective in the sense that it has been simple and easy to navigate when creating a note. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tebra was easy to use and was simple to figure out how to use the system. Very user friendly as opposed to other systems. Also the AI mechanisms allow for the note to look more professional and corrects any errors that I may make accidently while typing. #### Cons Only con was somtimes in the middle of a note if the note had been open for too long the system would shut off and I would lose some of my note. #### Vendor response Thanks so much for taking the time to share your experience! We are delighted to hear that Tebra's user-friendly design and AI features are helping you create professional notes efficiently. We are sorry to hear about the session timeouts causing data loss, and encourage you to reach out to our customer care team so they can investigate that for you. Replied January 2026 --- ### Unmet Expectation - Overall rating: 2/5 - Reviewer: Oladunni F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Unmet expectation in Tebra’s eLab integration that is causing delay in care. We value our partnership However, timely and effective resolution of this matter is critical to maintaining that confidence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Customer supports are diligent. We value our partnership with Tebra and want to continue relying on your platform #### Cons Persistent issues with eLab order integration that have remained unresolved for the past six months. #### Vendor response Thank you for your kind words about our support team and for sharing your experience. We value our partnership with you and are truly sorry for the ongoing difficulties you've faced with eLab order integration. We understand the frustration as well as the impact these delays have had on your ability to provide timely care. While your situation is somewhat unique, we want to assure you that we are committed to continuing to work closely with our third-party partners until they are able to successfully connect your lab account. Your confidence is critical to us, and we are dedicated to resolving this for you as soon as possible. Replied November 2025 --- ### Helping Us, Help Others - Overall rating: 5/5 - Reviewer: Cheryl D. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Tebra has been great. I'll trying to learn each of the steps in the video to make the flow of checking in and out each patients run smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Try combining all patient's information to come up on screen not having to go to different tabs would speed up the process of verifying patients including insurance information. #### Cons Everything is very much needed to learn is being provided. There's is nothing that I don't like. It's very important to learn the information and utilize it to help with the flow of the day. #### Vendor response Thank you for sharing such thoughtful feedback! We're thrilled to hear that your experience with Tebra has been a positive one, and that our training resources are helping you navigate the check-in and check-out process with confidence. Your suggestion about consolidating patient information into a single view is a great one — streamlining workflows is something we're always working toward. We're glad to have you as part of the Tebra community! Replied June 2026 --- ### Great Job Guys!! - Overall rating: 5/5 - Reviewer: Curtis N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Tebra is that it so smoothly integrated into our practice, with very little bugs or issues. Great value for our money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was kinda thrown into billing in our office. I would not have made it if not for the ease of use of the Tebra product. There Customer Support is outstanding! Two thumbs way up!! #### Cons Bugs and issues are always a frustration, and we realize Tebra is an internet based company but when the weather is bad and we lose internet.... frustrating. Why can't Tebra coax Mother Nather to straighten up! LOL #### Vendor response We're thrilled to hear that our product made your transition into billing smoother and that our Customer Support team has been so helpful! Your kind words mean the world to us. We're so glad Tebra has integrated seamlessly into your practice and continues to deliver great value. Thanks again for the two thumbs up! Replied November 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/kareo-profile/reviews/?page=2) --- Tebra Reviews, Pros and Cons - 2026 Software Advice