Kareo Medical Billing Software


 

Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.

Kareo helps practices manage the complications involved in insurance billing. Medical staff can enter patient data and verify their insurance claims immediately. Kareo also provides a schedule and appointment reminder that helps practitioners schedule appointments with their patients and send appointment reminders to reduce no-shows. The built-in messaging feature allows practices to communicate with their billers, patients and employees. Other features include billing analytics, advanced claim processing, document management and agenda planner.

Kareo is ICD-10 compliant medical solution used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.

 

Kareo Billing - Agenda
 
  • Kareo Billing - Agenda
    Agenda
  • Kareo Billing - Billing analytics
    Billing analytics
  • Kareo Billing - Calendar
    Calendar
  • Kareo Billing - Charges
    Charges
  • Kareo Billing - Insurance collections
    Insurance collections
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

512 Reviews of Kareo Billing

 

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Software Advice Reviews (368)
More Reviews (144)

Showing 1-20 of 368

Stacy from CRSS
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

User Friendly and Well Integrated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy to learn and makes note entry for front-line staff much easier, leading to better overall reporting.

Cons

Support can be a bit slow. When you try to use their troubleshooting features to solve a problem yourself, you can not find specific answers to problems.

Review Source
 
 

William from Doc At Your Door, PLC
Specialty: Internal medicine
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Kareo top rated for a reason

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

High rankings by Black Book and KLAS justified!

Pros

User-friendly, intuitive, full features.
Assessment/Plan can be compartmentalized / segregated by diagnosis.
Complete Activity Log in chronological order.
Easy to e-Fax info to colleagues

Cons

When prescribing any given med, there is no default SIG -- prescriber has to generate a SIG from scratch each time.
FaceSheet can not be custom arranged
Amending a note does not revise the note and label it as amended, but rather keeps original note and attaches the changes at the end.

Review Source
 
 

Ryan from Complete Sleep Lab
Specialty: Sleep medicine / center
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

DO NOT USE THEIR Credentialing and Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The app is easy to use and navigate; and it gives the user simplicity.
The website is nice.
There isnt many nice things I can say about this company

Cons

The credentialing officers have no idea what they are doing.
The billing officers are never in contact with the credentialing department.
They rarely give updates to their customers. You pay a month for nothing to be done.

I opened an office and used Kareo as my billing and credentialing and have lost since using them.
DO NOT USE THEM.

Review Source
 
 

Chela from Spectrum Electric Inc.
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Good not Great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This will definitely help you starting off. It can be used very quickly and has a on-going learning process that you'll achieve along the way.

Cons

What was a little bumpy for me was the start-up training video. It was a little outdated and preferred a better method of understanding.

Review Source
 
 

Supreeth from Comau Power train
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great billing software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is one of the great billing software which I have used. Its very easy to learn and interface is quick too.

Cons

It suits basic requirements but if you are looking customization then this software don't have a lot to offer for.

Review Source
 
 

Shirley from Complete Provider Resource
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to use and improves efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is our third software program in 8 years in business. This has been the most accurate, easiest to teach, and most integrative of the ones we've used. It's a good value for the money, and we've been pleased with the performance. We do have some issues, but it's fairly easy to get to management and discuss those.

Pros

We are able to use many of the tools, reports, and access in Kareo to improve our overall efficiency. We find claims go through successfully the majority of the time, entry screens are easy to use, and updating things like fee schedules are simple. Reporting is accurate and fairly easy to use, and we love the ability to write our own reports when we can't get what we need from the system (which is rare). There is a closed Facebook group of people who use the product and can support other users, and this is closely monitored by Kareo personnel, so it's a great way to interact and get help.

Cons

We would like to be able to do things across all our clients (enterprise level), and to have a cleaner collections follow-up, without having to adjust things off and make notes, etc.,

Review Source
 
 

Caryn from NBD
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

can quickly learn how to use this program as it is very easy to learn the interface and billing interaction

Cons

needs some updates as it is a little out of date, customer support is hard to get a hold of when needed

Review Source
 
 

Gale from Levin Psychiatric
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

The most intuitive product I've used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The training videos, coaching sessions, and customer support have been very good.

Pros

It makes sense and you can start using it right away and learn about the other features as you go along. This is the fourth EHR I have used and the only one I would recommend.

Cons

Their messaging could be improved. I like to use my messaging as a sort of "to do" list, but I cannot mark messages as "unread" to come back to later.
There are also a few issues in the prescribing that could be improved, but it is generally very good.

Review Source
 
 

Brandy from Palmetto Express Clinic, LLC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Kareo for a new startup practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Kareo since our office opened about a month ago and it is user friendly and fairly simple. I think there are many more features I will enjoy as I get more familiar with the product. I am happy with our choice.

Pros

I have enjoyed how easy it is to become familiar with Kareo. The EHR is very intuitive. I can maneuver in the system easily.

Cons

I have had a difficult time getting my lab account integrated. I also had a couple of missed training appointments with my account manager in the beginning, so that was frustrating.

Review Source
 
 

Lottie from NatureMed
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Don't Do It

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a very basic scheduler, choose this. If you want any kind of extra features or have multiple employees using the system do not choose this.

Pros

It will schedule your appointments. You can block out individual's schedule for specific periods of time.

Cons

Not user friendly. Not easy to see multiple schedules at one time. Not connected to EHR so you have to have go back and forth between 2 different programs.

Review Source
 
 

Sandy from ClaimPro Medical Billing
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is very user friendly and easy to use. Kareo has nearly every option available to perform on time and efficently

Cons

support is not timely but they are getting better. There are too many options in the HELP pull downs when you type in a topic

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

KAREO IS A SUPER USER FRIENDLY PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

OUR OFFICE WAS VERY SURPRISED TO SEE THAT IT WAS VERY SIMPLE TO USE THIS PROGRAM. AT FIRST IT DOES SEEM LIKE ITS A LOT BUT YOU QUICKLY GET USE TO USING IT.

Cons

BASIC VIDEO TRAINING IS WHAT MADE OUR OFFICE STAFF FEEL LIKE THIS WAS NOT A USER FRIENDLY PROGRAM. THIS NEEDS UPDATING.

Review Source
 
 

aaron from mercy wellness clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

super user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I did research on a bunch of different EHR's and this one was the most user friendly and had the easiest billing program.

Pros

it is very user friendly. the billing function has a checklist that allows easy management of your billing. the website feature is also an added plus.

Cons

the videos for training are very basic. I spent a little time just messing around on the website setting up my website and when I went to take the training online, it was basically a review.

Review Source
 
 

Linda from Rocky Mountain Rehab Medicine
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Horrible Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, very simple and intuitive. Customer service was good at the beginning, but now impossible to reach.

Cons

Customer support almost impossible to reach, I sometimes wonder if they just have people in sales looping more people onboard like a Ponzi scheme. It's almost March and I can't get any answers as to why our "Trizetto migration" has not been done, and enrollments keeps changing the date. Meanwhile, we have barely received any collections since November.

Review Source
 
 

Dr. Matt from Serenity Health LLC
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Lost thousands due to their incompetance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You have to enter the payers, their addresses, and all the info for the entire billing infrastructure as well as the particular patient's info. Then, it fails and you need to be watching each particular claim to find out if there was rejections or if the money isn't flowing. Is thousands of dollars lost worth a low price?

Pros

seemlessly integrates with Practice Fusion. There is no up front cost. really the positives are hard to write

Cons

Didn't send claims to medical assistance then when finally getting through to them they said : 1) it was my 99213 code ; then 2) medicare did it and 3) everyone else but them

Review Source
 
 

Alex from Health
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Don't waste your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

While they do integrate with your clearinghouse, it is a nightmare getting them to find missing ERAs. It does integrate with our current EMR system, but there are better software options that integrate with your EMR that have better customer support.

Cons

Reporting is subpar, you will find yourself running multiple reports to get the information that you need. Also, their customer support team is not helpful. You will find yourself calling them u

Review Source
 
 

Jenah from Southeast Psychology
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Kareo sales department was very easy to work with for our purchase. They were prompt to reply and able to answer most questions immediately.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I really appreciate the user-friendly function of the software. The platform is easy to move between and offers several great features that you don't usually see in this price point.

Cons

I would like to see more customization on the day to day reporting functions from the EHR platform. They have a robust billing platform that can generate what I need, but some of the reports would be helpful inside the EHR platform as well.

Review Source
 
 

Renee from LASR Clinics
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Finger pointing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Fraud

Pros

Sales people tell you this softeware does it all basically. You’re told you have their hands on support, but not the case.

Cons

Not what you are sold. You HAVE to build all these different templates to accommodate your practice. NO transparency. Finger pointing when you have an issue. So many different departments so that you are left confused as to the purpose of your call. No access to clearinghouse because they know you’ll figure things out on your own! No access to a corporate office email or complaint line!

Review Source
 
 

Whitney from Family Practice/PT/Chiropractor
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Love this product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to manage EHR and PM. Note taking does not require a lot of "clicks" to get the job done.

Cons

The cons are the time difference from where i am and kareo main office being on pacific time. But hopefully will not have a lot of problems where i need support.

Review Source
 
 

Alan from Alan J Drucker MD Inc
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Within the price range, an adequate software program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am generally satisfied, as I do not think another program at my price point would offer the features and flexibility I was seeking. This program has its quirks, but is very functional. Once I am more familiar with the program, I may feel even more favorably about it.

Pros

Flexible software which combines free-text with templates, allowing for a more individualized progress note. Cost effective for a solo-practitioner, with the required features of scheduling, billing, EHR, electronic prescribing (including controlled substances), and Patient Portal. Customer support for migration from other systems and coaching for success has been plentiful and quite helpful.

Cons

Documentation does require a lot of mouse clicks. The billing component is not particularly intuitive and also requires multiple steps to accomplish what should be fairly simple. Scheduling also has many mouse clicks and is more complex than it should be. The billing platform and the EHR are not the same, and they do not always synchronize with each other, leading to duplicate work.

Review Source
 
 
 
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Showing 1-20 of 144

vered from the via center

June 2018

June 2018

we switched within the first 2 months

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to navigate
design is quite pretty
the patient reminders and option to review were nice for practice publicity and online reputation

Cons

customer support- no one knew anything and everyone was overseas.
billing module wasn't up and running even after WEEKS of us using the system and they couldn't fix it.

Review Source: Capterra
 

TODD from PBS DOCTORS

June 2018

June 2018

Kareo review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

None I can't think of a positive as we are still blinded by the lack of support we experienced. Most staff don't know about their own system

Cons

ADP is the best choice. The EHR part of Kareo has many flaws, very little control and is a poorly designed system in comparison to other EHR/PM systems on the market.

Incompetent staff. Nobody can understand what it's like running a medical practice within Kareo. Their support staff are poorly trained and Kareo allows practices to have little control over drop down labels, deleting staff from drop down menus. The simplistic tasks seem like moving Mount Everest.

Review Source: Capterra
 


May 2018

May 2018

Great in theory for a large clinic, not great for smaller practices due to cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good for larger clinics

Pros

I like how billing is integrated into the PF EHR, and the customer service/ training turotials very clear and easy to understand.

Cons

onboarding both a clinic and individual providers a bit expensive, and better suited for larger clinics with multiple providers. they are also very very persistent for months and months after declining to onboard.

Review Source: Capterra
 

Jennifer from Missions Services Organization LLC

May 2018

May 2018

Very easy for anyone to use and learn!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having multiple Drs under one set up was originally tricky. Once I was able to get in there and move around a little I was able to do what I needed and patients have not been affected.

Pros

The reporting ability and the ease of being able to explain a balance to a patient. Scheduling a patient on the right day/time is important and being able to time block and customize for 5 Drs has been beneficial.

Customer Service reps are always there when we need them to walk us through an issue, which isn't what we always experience.

Cons

Updates can be tricky. If we had notice of exactly what pieces were being updated, it would help out quite a bit. However, updates aren't that frequent and usually its for the better.

Review Source: Capterra
 

Sara from Charlestown Physical Therapy
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Not Medicare Compliant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Electronic billing.

Pros

Automated text message reminders sent to patients when they work are helpful. The software automatically posts good reviews to multiple websites.

Cons

Separate EHR and billing programs. Nowhere on an eval or POC for a physician to sign and date, ( have to hand draw a line, looks unprofessional). Need to enter a patient's referring physician every time on the billing sheet, it doesn't automatically transfer from the demographic data. Manually have to fill in an authorization on to the billing sheet from the billing program (requires remembering which patients have limited visits or dates) for every encounter. Customer services takes weeks to correct a problem. One issue with a template took 6 months!!

Review Source: Capterra
 

Leah from GPT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Basic and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and navigate.

Pros

The functions are basic and easy to use and navigate. I like that you can tab through the fields instead of having to move the mouse and click on each field to populate.

Cons

Sometimes it takes a while for support to respond to issues and sometimes they do not notify that a problem has been resolved.

Review Source: Capterra
 

Yogesh from Government of India

March 2018

March 2018

Great support and help for billers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a great system for a small clinic as I have experience with Epic as well. This software made my job easier as a scribe as we no longer need to use paper and pen.

Pros

I think , billers must have created this tool. The integration with the clearing house is fabulous. We can track claims and work rejections/denials immediately.

Cons

Its disappointing to admit that the support and troubleshooting was not that great. I have had many times where I have had to get with Kareo support for some system glitches and errors. It slowed down my work as a scribe.

Review Source: Capterra
 


February 2018

February 2018

very complete solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good software to take medical notes, send out newsletters, billing, etc. Setup is a headache though

Pros

other software I have used before don't include the marketing feature and it is easy to send newsletters to patients. I also like the billing feature

Cons

integrating with current databases and reporting features are very clunky and not easy to use at all. A lot of errors and you have to be watching to make sure it is working

Review Source: Capterra
 


February 2018

February 2018

I am truly puzzled as to how Kareo has ANY good reviews at all.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Literally, none other than the fact that its cloud/web based.

Pros

It looks pretty...especially on the clinical side. They have INCREDIBLE SALES PEOPLE who will make you think Kareo software and everything else about the company is GREAT.

Cons

Support is horrible and its very hard to get anyone that you can understand. Even if you can understand, they don't know billing or the software and seem to just be working off of some script Kareo has put together for them. The success coaches literally just send links to the online help like you haven't already read that crap and were unable to find the answer yourself.....if the answer were actually there, but it isn't. Very hard to see what patient payments are for if a parent of a child pays because it only shows the cardholders name. Very difficult to make payments. You have to go to 30 different places to see one patient's account. I really do not like this software at all, but I really don't have achoice in the matter as my provider likes the clinical side of things.

Review Source: Capterra

  Response: Kareo, Kareo

Date: February 2018

February 2018

 

Thank you for your feedback. We appreciate the assessment of your experience. While Kareo may not have been a good fit for your practice, we have over 40,000 happy, productive users.

If you would be willing to provide your contact information, we would love to get more feedback about your onboarding and support experience. We would also be happy to spend more time with you in order to help maximize your effectiveness with the software.

Please email us at CustomerSuccessTeam@Kareo.com so that we may help.

 


February 2018

February 2018

Great product by far the most easy to navigate thru the system. Need to have more products like.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I wish this product was out on the market befor.
Great product by far the most easy to navigate thru the system. Need to have more products like.

Cons

Is it reliable on all sources? Have to up load and download all the time. Needs new updates every few years.

Review Source: Capterra
 

Skyller from Hammer and Forge Chiropractic

February 2018

February 2018

I used Kareo in the past as an EHR and billing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Their EHR software is good. It meshed well with their billing software and the whole system is easy to use once you learn it.

Cons

It took a while to learn how everything works together. It is a friendly system, but a bit different than other EHR software so it took a while to learn.

Review Source: Capterra
 

Keith from Asun

January 2018

January 2018

Fairly good and reasonably priced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the clinical area, as that is what I try to look for with products these days. The billing feature has not been used. I like the charting

Cons

It's a bit pricey for what you get. So of the items seem to not be as smooth as I would like. However overall good.

Review Source: Capterra
 


January 2018

January 2018

Kareo is excellent for our multi-specialty practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Kareo is extremely easy to navigate. Customization for what you prefer is an excellent feature. The ability to complete various tasks such as billing, entering notes, etc. is very efficient.

Cons

The price for this software is beginning to be a bit high for our practice, but the software itself is amazing.

Review Source: Capterra
 

Nathan from UCSF

January 2018

January 2018

The marketing platform provided by Kareo is first rate. I would recommend this product to anyone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been thrilled with the service they provide.

Pros

We have used Kareo's marketing platform to greatly enhance our market visibility and awareness. I would recommend this product to anyone who is interested.

Review Source: Capterra
 

Michelle from SurveyMe
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Kareo is a great way to have your patient information at your fingertips. It is so easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to make many notes about the patients and their appointments.

Pros

I like that all of the information is hooked together. So, you can make a note that will on each record, along with the relevant information.

Cons

The search features are not great. You can put a word into the search that you know should bring something up, and it says no result. I would like an easier way to look for information.

Review Source: Capterra
 

Nichole from Northwest Medical Billing.

January 2018

January 2018

Transition from this software to another was difficult.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We didn't fully use the program to its fullest extent. We were closing out a provider on the account to transfer to our own software.

Cons

Wasn't very easy to data dump. Also, customer service wasn't great on helping us. Losing a client can do that though.

Review Source: Capterra
 


December 2017

December 2017

Easy to use and learn. Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is made for the layman. It is super easy to use and easy to learn new steps. The customer service is excellent. They walk you thru anything you need help with. I highly recommend Kareo for your office billing needs.

Review Source: Capterra
 

Thomas from BFP

December 2017

December 2017

They are not fully certified for meaningful use as advertised. T

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

fairly intuitive EHR. Really this is the only benefit. I started using this when it was free, and thats about what it is worth. Very little functionality. Basically no support.

Cons

They are not fully certified for meaningful use as advertised. They have not kept up with this lately. Customer support has gotten worse despite charging more and more. NOw they just email you support articles and charge you for "expert guidance". EHR is clunky, a lot of bugs. Notes often don't save. CHange pricing without notice!

Review Source: Capterra
 

Cathy from Sirius Medical Billing,LLC

November 2017

November 2017

I consult with Kareo users to increase efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less headaches and frustration

Pros

It connects with Webpt so providers can create the visits and send to Kareo. The no response feature is great to see what hasn't paid in a time frame you pick. When creating statements, it allows you to post payments and recalculate statements before sending. Customer support is always helpful

Cons

The auto post feature on secondaries, post a duplicate write off amount, creating a false credit. Encounters and claims are separate. If you want to change something on a claim you have to find the encounter first. Set up is lengthy but Kareo helps

Review Source: Capterra
 

Jeffrey from Now solo practice. Prior: UC Davis Med Group
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Extremely frustrating, very poor functionality. After 1 year I left the company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From Kareo: no significant benefit, mainly frustration.
From your program to review Kareo: this was easy, helpful and productive. You know how to keep a person on-point.

Pros

Initially, the electronic software (EHR) was free, which allowed considerable forgiveness of the product. I initially appreciated the technical support from people who cared about their product and service. Unfortunately, the most common replies to questions from I.T. were apologies for not being able to provide what customers wanted and needed the most, see below.

Cons

1. Creating progress notes frustrating. Must save notes before changing screens, otherwise all information LOST. No auto-save. Saving data prior to change in screen, must save and CLOSE the document. Multiple steps to re-open again. Always inefficient.
2. Doctorbase is an "answering device for providers" to provide caller's phone number. The glitch for NEW callers: NO NAME provided, no message recorded. 10-15 "unknown" callers by end of day: 1/2 -3/4 were salesmen or bankers wanting to give loans.
3. When I changed companies, unable to transfer data in bulk. Had to transfer every patient individually. Other companies ALL had ability for bulk transfer. Would have to transfer emails individually, all 15,000.
4. Limited & unsophisticated ability to create progress notes to limit key strokes.
5. Requesting program upgrades: infrequent, rarely helpful, never quick or responsive even for minor change requests.
6. Initial support staff NEVER heard from again. I had to sort out problems by trial and error . I had 10 years prior experience in sophisticated programs before this disaster.
7. This is only a few of the problems I had before leaving. 6 months later, I received a call from Kareo asking how I would like to improve my experience & upgrade the system. They apparently did not know I was long gone.
8. Working with pharmacies never smooth or easy.
9. Many more issues, unfortunately, that I have suppressed.

Review Source: Capterra
 
 
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