Kareo Medical Billing Software


Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.

Kareo helps practices manage the complications involved in insurance billing. Medical staff can enter patient data and verify their insurance claims immediately. Kareo also provides a schedule and appointment reminder that helps practitioners schedule appointments with their patients and send appointment reminders to reduce no-shows. The built-in messaging feature allows practices to communicate with their billers, patients and employees. Other features include billing analytics, advanced claim processing, document management and agenda planner.

Kareo is ICD-10 compliant medical solution used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

533 Reviews of Kareo Billing

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  • Apurva from T4Men

    Specialty: Other specialty

    Number of employees: 2-10 employees

    September 2018

    Easy startup, intuitive system, runs on all playforms; few issues with cash only accounts and support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Kareo is super easy to get comfortable with if you’ve ever used an EHR, works in most browsers, cloud based, rarely if ever have we had a system slowdown or shutdown. The scheduler, in clinic workflow, and patient communication are really well done. ERx and direct address are well integrated. Templates are numerous and easy to build and customize. Easy to use old notes to build new ones. Very easy for non clinical staff to learn.

    Cons

    Using Kareo in a cash only environment isn’t the easiest. They steer you to their credit card processor and don’t really make it easy to run your own. The support is mostly responsive but can be superficial.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Preston from Outsourced Health Solutions LLC

    Specialty: Psychology/therapy

    Number of employees: 2-10 employees

    September 2018

    All the necessary essentials!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, great EMR and PM that is manageable on a modern platform.

    Pros

    Integration with PM and Telemedicine platforms are nearly seamless
    Support is available and always ready to setup screen share
    It actually works like it's supposed to. Rarely has technical problems where this is so common with other PMs and EMRs I've used.

    Cons

    Like all RCM software, it has a learning curve and can be confusing at first
    There are a lot of online tools that are helpful but not always introduced until you inquire about it.
    Does not work on Mac OS unless you have Virtual machine - something they should mention on the sales call

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jesus from Dio Implant Philippines Inc

    Specialty: Dentistry

    Number of employees: 51-200 employees

    September 2018

    Self Explanatory and Easy to Learn Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * Its really easy to learn the fundamentals of using Kareo Software
    * it provides educational information which is very helpful

    Cons

    * Customer concerns were poorly handled by the support team

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jessica from Barry Weintraub

    Specialty: Plastic & reconstructive surgery

    Number of employees: 11-50 employees

    September 2018

    Simple and Interactive Layout

    Ease-of-use
    Functionality
    Quality
    Support

    In general, Kareo helps the front desk do their job efficiently and customer support is always willing to help.

    Pros

    I love how easy-to-read the platform is. Kareo has everything you need in a doctor's office to organize patient data.

    Cons

    Automatic messaging is convenient and I thank Kareo for making it easy to do so, but sometimes it may get overwhelming and may turn off a customer if done too much.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Woldegabriel from Gabriel Pediatrics

    Specialty: Other specialty

    Number of employees: 2-10 employees

    August 2018

    Post training evaluation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Looks great

    Pros

    The EHR Simplicity and the togetherness of the important pages of clinical notes.the arrangement of tabs.

    Cons

    Busy schedules and difficult to get appointment .slow progress in the beginning of the agreement and training prosses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Kareo Billing system review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My experience is neutral at the moment. We have used this system for a little over a month so will need a few more months to determine if it's worth the cost.

    Pros

    Gives me ability to bill also interfaces with my EHR at no extra cost.

    Cons

    Enrollment times are really slow going. ERA also takes long to receive even once enrollment the has happened.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Britte from Healthcare

    Number of employees: 2-10 employees

    August 2018

    Great for billers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the report offerings, and the hyperlinks allowing you to navigate without leaving screens

    Cons

    Entering Insurance information in the demographics is way more difficult than it ever needs to be!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sam from AZ Mobile MD

    Number of employees: 2-10 employees

    August 2018

    Tens of thousands LOST! DO NOT MAKE THE SAME MISTAKE!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Anyone even remotely considering this software, do your self a favor and save your self! Run!!!!

    Pros

    The absolute ONLY pro's to this software is the GIU and the IOS app. That is IT! A complete bait and switch!

    Cons

    I have over 100 ticket items that have not been addressed. Here are just a few reason this software is a complete waste of money.
    1. Customer support - non existent. Weeks for anyone to get back to you just to tell you that it will be passed on to someone else.
    2. Managed Billing is a complete SCAM! Tens of thousands in rejections, denials with no effort placed on rectifying. We hired a independent firm to review and their review was "This software company is scamming people". So much proof of complete neglect.
    3. Billing Illegally adds "features" without your consent to charge. Then it takes 3 weeks of 100 phone calls for them to finally say, "oh, it was a mistake and we'll credit you"
    4. data export - so after you just about go broke because you cannot bill with Kareo, you PAY them more money to export you data just to find out that all your data CANNOT be exported!

    Do NOT give this company your bank account or electronic payment information. They will continue to withdraw funds out of your account even after they promised not to. Worst choice in EMR or EHR.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • KHALED from Richmond Urgent care

    Number of employees: 2-10 employees

    August 2018

    THE WORST BILLING SOFTWARE EVER

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    PLANNING TO TERMINATE IT IN FEW DAYS

    Pros

    NOTHING EXCEPT LOOSING MONEY BY DENIALS AND REJECTION THAT WERE NOT RESOLVED. REPRESENTATIVE FROM INDIA KEEPS ASKING EACH OTHER ABOUT THE CAUSE OF TEH PROBLEM AND NO ANSWER TO ME. ASK ME TO CALL TOMORROW!!

    Cons

    STOP SHIPPING YOUR SERVICE TO INDIA WITH PEOPLE WHO LET ME STAY ON LINE FOR 45 MINUTES WITH NO REAL ANSWER. HAVE TO WAIT EVERY TIME I CALL AND THEY KEEP ASKING ME TO HOLD UNTILL HE GETS AN ANSWER AND NO ANSWER!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Waleed from Khyber Teaching Hospital

    Number of employees: 1,001-5,000 employees

    August 2018

    An ehr suite that has potential for future but not yet

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used it to keep patients records for some time. I learnt that it was useful only if the problems are removed.

    Pros

    It is available on ipad and has a web version accessible everywehre.
    Relatively cheaper than the competitior (drchrono)
    Was free in the past so this one is only a good feature of the past (which allowed me to test it)
    I really appreciate they have finally added patient messaging improvements to the ipad version

    Cons

    Least things happen automatic almost everything is manual (even lacks autosave for notes)
    Messyness throught the experience
    only for small or medium set up so i can not recommend to the hospital because of the lack of support for cordination at such a level
    Only works with online pharmacies in the US (or atleast not in the country where i work)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alison from Alison Brody Alpert, DMin, LCSW

    Number of employees: 1 employee

    July 2018

    Very poor support and poor training.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I learned a lot about billing because I had to figure things out on my own.

    Pros

    Eventually (after months of problems) it can help somewhat with billing. My account rep has always been friendly (though cannot answer many questions, promises to get back to me, and then does not).

    Cons

    Their training is horrible. The support is horrible. You are left in the dark about setting up insurance companies and start-up. There are free options out there, so use them if you can, because paying for Kareo support and training is throwing away your money.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gloria from FCA

    Specialty: Dermatology

    Number of employees: 201-500 employees

    July 2018

    Good for billing needs

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Kareo billing is good for billing and estimates. It covers wide range of medical industries and you can customize to your needs,

    Cons

    Lot of new medicines are hitting the market every day and needs little update and also frequent adjustments in the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mallory from Mallory Griffith, MA CCC-SLP

    Specialty: Speech therapy

    Number of employees: 1 employee

    July 2018

    Great program - not cost effective for this slp's solo-practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Seems to serve it's purpose - relatively user friendly and a good system to store electronic medical records.

    Cons

    It's base price would be great if you had several employees, however, as a solo practice, I could not justify the fees for the cost. I used it until I found a more cost effective system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pam from Georgialina Physical Therapy

    Specialty: Physical medicine / physiatry

    Number of employees: 51-200 employees

    July 2018

    Billing Manager

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use. The scheduling side of the program is very easy to use and is easy to customize. Works well for multi office practices.

    Cons

    System is limited in Collections. The flow for working patient / Insurance accounts can not be customized.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • mariam from JJP INTERNAL MEDICINE GROUP

    Number of employees: 2-10 employees

    July 2018

    great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped alot with computing patients information and going back to it with ease to review was most benneficial

    Pros

    i found Kareo very easy to navigate and i did not have a problem with the tutotrials for how to use this great program.

    Cons

    What i liked the lease about this software is that when patients bring in medical insurance, i couldn't verify it

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lisa from Storrs Pediatrics

    Specialty: Pediatrics

    Number of employees: 2-10 employees

    July 2018

    Horrible for Pediatrics

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NOT for Pediatrics

    Pros

    Easy to use, similar to app. That’s really the only nice thing I can say about Kareo. Will go back to previous software ASAP.

    Cons

    Horrible growth charts and vaccine section makes this completely inappropriate for Pediatrics. Terrible customer service and response time.

    This review was submitted organically. No incentive was offered
    Review Source
  • evelyn from MArianas HEalth services, Inc

    Specialty: Physical therapy / rehab

    Number of employees: 11-50 employees

    July 2018

    Kareo Billing

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I really love this product especially on posting. I don't need to do it manually. It is also easy to tract the Secondary Claims that are ready to send as well as all claims that are ready to submit.

    Cons

    The only thing I'm kind a not happy is there is no way to pull out a report for Secondary Payer Only. it will always give me the agency rate balance not the actual balance after Primary Payer Payment

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Linda from Wilson Pediatrics

    Specialty: Pediatrics

    Number of employees: 2-10 employees

    July 2018

    A good product for our first practice management company after the old Medical Manager program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked many of the functionality features. There was one feature that I now don't have that I miss.

    Cons

    It was not good for using if you have families. They also outsource their support and the hold time was usually very long.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mikhael from Focus Acupuncture & Physical Therapy P.C.

    Specialty: Alternative & holistic medicine

    Number of employees: 2-10 employees

    June 2018

    Very involved, alot of great features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The sales rep & tech support have been very nice to work with. Def rec to those looking for medical/healthcare software.

    Cons

    Can be a little overwhelming at first. Tons of features, Need time to get acclimated to all the possibilities.

    This review was submitted organically. No incentive was offered
    Review Source
  • JOEY from RHEUMATOLOGY OFFICE

    June 2018

    Gets the job done for basic Medical Billing / Patient Portal

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a program for medical practice and not big groups. The program provides basic tools to run a business and a successful growing practice. IT is a cloud based program which is great for providers / staff who are on the go and need access to the program. Also a plus if you have off site staff ex: Billers.

    Cons

    Started as a free program and and no charges different plan levels. Some features that were once a free item are now restricted. If you had utilized the features prior to the paid version you must purchase at that level. Customer Support is very difficult to contact and gives you piece-mail information instead of giving you more information on how to maximize the capabilities of the program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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