Great value for the money. Easy to maintain accurate patient records electronically. Not as full-featured as other EMR suites, but easily meets my needs for my solo optometry practice.

Awesome value for the money. Not as full-featured as other EMR suites, but great for my solo practice.

Exam data section has limited options. I have to use free-text frequently to describe clinical findings.

I’ve used different products and I’ve found that Liquid is the easiest to use

I really liked how I could use my own server and keep control of this software in my office

Occasional glitches, instability and crashes, but has improved with new releases

The ease of drop down menus, easy to read

Chart requires lots of clicking for proper documentation, lags often

We love Liquid EHR. It has made charting and record management so very much easier. We were even able to scan in old charts effectively with ease for return patients.

Liquid EHR software is the easiest program to use and flows directly with my eye exams. The software support is second to none and almost instantaneous! We are very rarely interrupted from our normal day for updates and when we need an update it is done in a timely and quick way and set to a specific appointment time, so that our patients and our schedules are not affected. I can not say enough about the program. We are so thrilled with the ease of use and would never switch to anything else. We are able to import images from other machines right into patient charts and are able to communicate with patients the results of those tests while they can look on at their retinal images.

There is absolutely nothing that I would want differently from what Liquid is offering now.

LiquidEHR has solved my small optometry practice very well. My previous EHR software crashed and that company went out of business. LiquidEHR miraculously was able to retrieve my patient data from the crashed program and allowed me to have access to the records again. This is was a life saver as I had over 3 years worth of records. I cannot say enough about how happy I am with LiquidEHR for the software and the excellent service support. I mean--[SENSITIVE CONTENT HIDDEN]--a support technician--even calls me sometimes just to ask if I need any thing with the software! Who does that in this day an age with support? That's is top-notch support that you cannot get anywhere else. As for [SENSITIVE CONTENT HIDDEN], he really knows LiquidEHR product and capability. His ability to tailor the software to my practice needs at a very affordable monthly fee, without requiring a contract, sold me on this product.

Best feature is the top-notch and available technical support. All EMR/EHRs have glitches and quirkiness that can be overcome with time with a learning curve. But LiquidEHR has very accessible technicians who are very available on the phone and via remote connection to help. I never once was put on a hold or got a machine for technical support! My technical expert is [SENSITIVE CONTENT HIDDEN] and he's very patient, knowledgeable and professional. They even provide support on Saturdays for emergency. Customizable software packaging was excellent! [SENSITIVE CONTENT HIDDEN], in the Sales Department, listened well to my needs of a small business and tailored the EHR program. He was not pushy and offered different solutions to what I need without paying for services or functions that I don't use. A lot other EHR software companies offer one-size fit all and you end up paying a huge monthly fee for many functions that you do not need or use. Even as my small optometry practice changed and I need to add more features such as more communication & recall with patients, migrating from the stand-alone LiquidEHR on my sole computer to a web/cloub-based EHR, and a more self-booking calendar, [SENSITIVE CONTENT HIDDEN] took time to explain the features and options available to me. Not only that, but he supports small businesses and gave me the most affordable total package that he could that tailors to my need. I am extremely happy with [SENSITIVE CONTENT HIDDEN] for going out of his way to make it affordable for me to stay in practice.

The software seems busy and overwhelming at first as it is very comprehensive with lots of features. However, you don't have to use them all. The tabs for sections can be a little confusing as when you click on one tab, it changes the order of the tabs, thus making it more time-consuming to go back to the original tab(s) that you were on.

Overall, it's been a great experience. On the rare occasion where I did require some tech support, the technicians were both very helpful, and service was provided in a timely manner.

Ease of use, plus cost. I'm somewhat tech-averse in general, but switching to Liquid EHR was a lot easier than I thought.

I've been using Liquid EHR for several years now, and it's now gotten so intuitive for me use that I honestly can't think of anything negative to say about it. In the capacity that I'm using it I certainly don't come close to using all of its features, but for my particular needs the software works just fine, especially for the price.

Customer support so helpful and makes ease of use great.

Customer support is top notch. Never had to wait for resolution of any problems or questions. System just keeps working as expected with no hassles.

It was able to transfer over all patients from my former database (EHR) but not the ancillary documents.

LiquidEHR has made my life easy with exam layouts that they offer. It is so easy to navigate within the EMR and the best part for me is the convenience & simplicity of the efax feature. I'm able to easily fax patients reports to other health care providers with just a few clicks.

I love the fact that LiquidEHR makes it so easy to communicate with my patients along with recalls.

I wish there was a way to easily transfer patients meds from e-prescribe page into the patients' history/questionnaire.

Mostly positive

Support Is timely and effective. Support will answer quickly or call you back.

Too many screens. If you use a lot it’s practical. However, with fill-in Doctors. Learning curve to long.

My overall experience with LiquidEHR has been excellent. The addition of this technology to our mission work will allow us to keep track of patients and their exam history in one place. It also allows us to store retinal photography and graph IOP readings for both diabetic screening and glaucoma screening. This advance will definitely improve our ability to care for our patients with continuity for the various mission eye care providers.

After using 4x6 index cards as patient records since starting our mission presence in 1992, we finally moved into electronic health records this year with the help of Liquid EHR. The setup, on a laptop, was done prior to the trip as well as the online learning with customer support. I must say that the first thing I really appreciated was the support personnel. Our use of Liquid EHR was tailored to our specific needs by personnel who listened and then responded to our needs.After arriving in Guatemala, I felt like I had an EHR that was ready to go and would serve my needs well. Once put into real world use, I was surprised at how easy it was to use and keep up with the flow of patients. I really liked the forced entry style of this EHR and the ability to edit the entry fields to include my own specific exam verbiage. The flow throughout the exam allows you to quickly enter your diagnosis codes from a drop down list of favorites. Once in the medical decision making, you are again able to customize the diagnosis and plan with easy customization available. LiquidEHR also helps you complete the essential elements needed for specific charge codes so you properly code your exam for full reimbursement. Although this was not necessary in the mission setting, I was impressed by the ease in which a user could accurately complete the exam with the necessary elements needed to satisfy the specific billing code.

Although it is hard for me to complain, I would like to see a more obvious "patient visit date" on the encounter page. I also think it would be helpful to have a print button on the refraction page. Last of all, it would be nice to have a (+ cylinder) option in the refraction screen.

Support,ease of use ,implementation and integration

None

I am able to use Liguid EHR without getting bogged down at the computer. I don't need the tech support often but when I do they are friendly and helpful. I prefer this EMR over other ones that I have used because it is easy to use, quick, intuitive and the printed exams are well done. The developers are open to suggestions and sometimes incorporate the recommendations.

It is intuitive and easy to use. It does not print fields that does not contain information so when you print the exam it is two to three pages long, easy to read and succinct. The scanned documents feature makes it easy and quick to read the documents and scanned images and it is not difficult. There are drawings for anterior segment and posterior segment. It is fast to make spectacle, contact and pharmaceutical Rxs. It is also easy to edit the drop down lists. It saves the data quickly and you can navigate throughout the program/pages quickly. It coordinates well with APEX EDI for submitting insurance claims.

The builder for the visual fields, OCT, photography is cumbersome and does not print. I record that information in the notes section instead. I wish I could cut and paste in the Plan section. It does not have letter writing capability yet but I hear that the developers are releasing it soon.

My experience with Liquid has been great

Liquid is easy to implement and use on a daily basis. Great customer support

None that I can think of. I am very satisfied cuustomer

I have been very happy with the program. I have been using them since 2014. The customer service has surpassed all my expectations.

The customer service is excellent and the program is user friendly

Sometimes I will get error messages and program freezes but not often

Overall, the price and features of Liquid EHR is so much better than the previous system we used. The system support techs are very helpful whenever we had questions.

The cost is great and the ease of using the program is wonderful. The recall and appointment confirmation feature is a lifesaver.

The different tabs of the charting is somewhat cumbersome. I wish it was all on one page.

More accurate and complete record keeping . The ability to bill electronically all patients seen that day. Easy to print summary for communication with primary care doctors

Easy to use, Up and running after few days. It also has a medical code helper to make sure if you are using a certain procedure code that you have the supporting documentation to bill that level. It will alert you to what additional testing needs to be done to keep you in compliance

Finding diagnostic codes is cumbersome, and I have some difficulty reviewing back through previous records. But I may be doing something wrong or haven't found shortcuts that others may know. So I am having to go back through several screens in order to find what I need

Positive, would do again if needed. Liked that I could use EHR on laptop even in locations without internet and access records at home. Liked option of saving exams and Rxes as pdfs.

Customer service was incredible. Very personable, knowledgeable. Availability A+.

Contact lens portion of exam did not print in its entirety when providing records to patient. I ended up writing fitting notes in addendum.