All CrelioHealth For Diagnostics Reviews
1-25 of 51 Reviews
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Emmylou
Verified reviewer
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
general reviews
Easy to use always has new updates Most of the reports generated are very helpful in analyzing datas
CONShope they fully integrate the accounting side of the business - expense reports, etc
Reason for choosing CrelioHealth For Diagnostics
Bang for the buck It has more features than medcurial
Vendor Response
Thank you Emmylou, we value your input and encourage you to let us know more details about your experience with us.
Replied June 2021
Prathmesh
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Experience with LiveHealth
When I came in our organisation, I observed our old software i.e MyLab was a offline software and not a cloud base so, i was getting Tired to take weekly backup from software. I requested to our Director to change software and think for online and cloud base software. I searched many softwares on internet and i got call from your customer portal and i was impressed with your latest features and Customisations i.e Report formats as we need. So I discussed it with our Director and gave demo presentation to them and our whole team. Our Director Was impressed with this features so we started using this LiveHealth software till date and we are happy to have simple and latest featured software. Special thanks for our software manager [SENSITIVE CONTENT HIDDEN] he is the only person that every time available when we called him for any escalations and he gave us solutions at that time. Also thanks, Miss. Past software manager [SENSITIVE CONTENT HIDDEN] from Sales . Thanks, LiveHealth Team...Keep it up and launch the latest features also... From, Prathmesh Dandekar. Health Express Diagnostics Pvt Ltd.
PROSI like the report formats, Timely Reply on escalations , quick message facilities, Ease of use, Simple to train new employees.
CONSNothing just Intrested to watch your next features....
Reason for choosing CrelioHealth For Diagnostics
I observed our old software i.e MyLab was a offline software and not a cloud base so i was getting Tired to take weekly backup from software.
Reasons for switching to CrelioHealth For Diagnostics
Irritated with hanging issues and lengthy backup processes.
Vendor Response
Thank you Prathamesh Dandekar for sharing your valuable inputs with us.
Replied June 2021
Prareek
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2020
LH Admin User Review
New gen software in an industry with mostly legacy software. Great responsive team, able to customize multiple aspects. Fairly intuitive and fast workflow
CONSNo issues with features, there are some stability issues, with random often non-replicable bugs being experienced.
Reasons for switching to CrelioHealth For Diagnostics
Old system was not as customisable, needed on-site servers instead of being cloud based.
Vendor Response
Thank you Prareek Gupta for the wonderful review and for taking the time to share your feedback with CrelioHealth. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Replied June 2021
Kerron
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Best decision made
Before using live health, we had a custom built system that worked. However without the interfacing option and the ease of retrievable results. After viewing the live health demo compared to another company, we chose live health as it had the options and features which were useful to us. We have achieved a faster turn around of reports and time spent behind data entry. As well as great reviews on how detailed the reports are.
PROSAn efficient in office and mobile Lis program I like the ability to view the status of reports even when away from the office. The report format is well laid out and detailed. The deployment time was also impressive, as we were up and running in a couple days. The user control features, especially monitoring of revenue streams and the timely update of system features. Live Health is an overall fantastic product
CONSDue to our location, the sms portal and some aspects of the interfacing are still a work in progress, but I trust those minor issues will be solved
Reason for choosing CrelioHealth For Diagnostics
We liked the features and the final report look. This helped set us apart from the other laboratories that used Probeta
Reasons for switching to CrelioHealth For Diagnostics
Ease of use
Vendor Response
Thanks, Kerron Ovid for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Replied June 2021
Aditya
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2020
One of The Best LIS, I have come across
Very good evolving and beneficial for my Lab
PROSEase of Use Ease of Access Innovative and Improvising product Highly user friendly Easily approachable Team
CONSChat helpline feature. This was USP a while ago, but off late not getting proper response and things are not properly addressed. Need more experienced people here.
Reason for choosing CrelioHealth For Diagnostics
Down to earth, easily approachable, ever listening, improvising [SENSITIVE CONTENT HIDDEN]
Reasons for switching to CrelioHealth For Diagnostics
Worst Customer care service
Vendor Response
Thank you Aditya Ingle. We value your input and encourage you to let us know more details about your experience with us.
Replied June 2021
Puneeth
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Vast
[SENSITIVE CONTENT HIDDEN] help me when I find it difficulty in some cases. I recommended to one of my friend even they are happy with this .
PROSIt's a vast software which is easy to use. I liked mobile application as it's very helpful for us. It's cloud computing. Patients can receive mails after submitting reports.
CONSThere's a lag sometimes There will be server error sometimes,it's better if they inform us on prior.
Reasons for switching to CrelioHealth For Diagnostics
We found this would suffice our requirements so had to switch and it was cloud .
Vendor Response
Thank you Puneeth Reddy for taking out the time to share your experience with us. Your feedback helps us improve our services for you.
Replied June 2021
Santosh
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Easy to Use Manage
A complete package having all the modules needed for Lab operation and comes with Integrated Mobile App for Patients, Referral Doctors, Business Partners, Technician and Phelbo
CONSPatients auto email was not working properly, bit has been fixed now
Vendor Response
We are thrilled to have you as part of CrelioHealth! Thank you for sharing your kind words with us. It really helps us improve and provide you with better services!
Replied June 2021
Amol
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2020
My experience with use of Livehealth
Support team has been very helpful majority of times Feel as though Livehealth software developers keep only very big labs in front of their minds while developing software Its very good that they accept mistakes and try to help Only they should avoid making constant changes to interface and adding new features till routine work becomes trouble free
PROSAbility to give comparative reports in tabular format Fact that it is cloud based so that patients can access reports online while on the go Facility to see previous value while typing
CONSRecurrent software glitches during daily use Teething trouble initial few months where report template contents changed automatically Still no facility of telling patient discount given and few others informed to team Livehealth many times
Vendor Response
Thank you Amol Javdekar for your insightful feedback. Patient discount management is an upcoming update in our pipeline.
Replied June 2021
Kiran
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Excellent Software Solution for Laboratories
Great software with , excellent technical support and zero down time.
PROSUser friendly, customization is possible as per user requirement, Efficient support team , prompt and proactive in query resolution .
CONSIn my opinion the developer should also focus on creating hospital management system, this will ease out Laboratory integration as a part of HIS . They should also develop audit related module within the same system ,since data management is the biggest challenge of all the laboratories in line with accreditation requirements.
Vendor Response
Thank you Kiran Gosavi for taking out your time to share a positive feedback with us.
Replied June 2021
Poonam
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Report Deliver Made Easy with CrelioHealth
Experience with CrelioHealth is great majorly in terms of Reports , Email Whitelabeling , SMS whitelabeling, Inventory management and Patient Application which is fantastic to use.
PROSDaily use of CrelioHealth is easy to use and the support and service is always willing to help. Reports are easy to send.
CONSThere is nothing that i least like about this software. Everything is good and they keep bringing new updates to help us even more day by day.
Reason for choosing CrelioHealth For Diagnostics
The support of CrelioHealth is timely and their reviews from Friends were amazing hence I opted for this and I am happy that I did this.
Mohit
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Amazing UI
It’s a new age ever evolving software and we as customers love developing it with our constant feedback - they keep on bringing new InnovAtive features which keeps things exciting for us
PROSIt has a very good Ui And it’s mobility makes us plug and play at different locations easily - we can easily modify our report formats And add new tests or price lists
CONSRandom Glitches in cloud sometimes changes some data automatically in background - But the support fixes that in such events and rectifies glitches asap
Reasons for switching to CrelioHealth For Diagnostics
It had a very old UI and no decent mobility options - it wasn’t changing with the changing needs and demand of time
Vendor Response
Thank you Mohit, we appreciate your response. Thank you for choosing & being with us. We hope to keep things exciting with LiveHealth :)
Replied June 2020
Prashant
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2020
Review
Very good experience.
PROSMobile App is the best feature. Very easy to use. Dashboard is very good.
CONSSome features are bit complicated. Support on holidays is poor. Being healthcare industry, we are available 24*7, so expect software industry to respond in same way.
Vendor Response
Thank you Prashant Shetty for taking out the time to share your feedback with us. Your inputs help us improve our services and quality for you.
Replied June 2021
Dr Mohammad
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Interactive Experience While Using Live Health Software at CDC, India
So far we are satisfied with both software, its overall functioning and exceptionally appreciating services & support team members.
PROSUser friendly platform for all strata of people (Lab tech to Scientists) with varied level of training (non-technical to technical experts), ranging from minimum guidance-cum-training to session/s based customized training.
CONSI would like to reserve my comments/views at present.
Reason for choosing CrelioHealth For Diagnostics
Though, I was aware of the product and had clarity about our need. Additionally and most importantly influenced my decision to certainly have it is Live health sales team. She has given quite Impressive, illustrative and to the point presentation-cum-interactive sessions is one of the main reason to choose over alternatives.
Vendor Response
Mr. Sohail, CrelioHealth appreciates your time and valuable feedback. We are happy to provide you with a positive experience.
Replied June 2021
Dr Nayan
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Ease to use
I have set up collection center at different location. With help of livehealth software it is easy to track sample as well as dispatching report so quickly.
PROSVery easy to use software. We can decrease our turnaround time with the use of the software. Technical support from customer care is the best including LIS to troubleshooting for the query raised.
CONSOnly feature lacking is sharing report through sms as no pdf file is generated automatically. Have to share it manually via email or whastapp. Pt not getting report in sms.
Vendor Response
Thank you Dr. Nayan for taking out the time to drop in your valuable feedback. You can now share reports through SMS with PDF link easily. To activate the service, please connect with your AM.
Replied June 2021
Monica
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT