--- title: "MedEZ Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MedEZ. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MedEZ is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/medez-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [MedEZ](https://www.softwareadvice.com/medical/medez-profile/) / MedEZ Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/medez-profile/) Reviews # MedEZ User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 20 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 16 reviews (80%) - 4 stars: 3 reviews (15%) - 3 stars: 1 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - MedEz has made a big difference in our revenue cycle and the ease of submitting claims to payors is helpful. - Also, the program is very economical as the company will work on the cost of the system. ## MedEZ customer reviews Showing reviews 1-20 of 20 (page 1). ### Recommend that you give [sensitive content hidden] a raise, she is a exceptional value to your product!!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered MedEz has made a big difference in our revenue cycle and the ease of submitting claims to payors is helpful. I wish there was a better or easier way to attach remittances. Hopefully down the line this is something that will be modified. It would also be great when the ability to verify benefits and eligibility is available as this will make a difference in patient management and revenue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support is unlike any other. [sensitive content hidden]. is absolutely the best to work with, she is kind, considerate, extremely responsive and knowledgeable. I have been working with them for over a year and without her this product would not be half of what it is. #### Cons The system is quite complex and it takes a lot of time to train on the different functions. Everyone likes the use and ease of the web version but in order to function administratively you need to know how to use the cloud version. #### Reasons for switching to MedEZ Needed a product streamlined for mental health and substance abuse treatment #### Vendor response Thank you so much for your thoughtful review and kind words about our customer support team. We would love to make sure your compliment reaches the right person — could you let us know who you were referring to, as it is hidden content at the moment, so we can share your feedback with them? We appreciate your insights about the system’s learning curve and the difference between the web and cloud versions. Your suggestions on remittance attachment and benefits/eligibility verification are well noted, and we are actively exploring ways to make these processes faster and more seamless. It’s wonderful to hear that MedEZ has positively impacted your revenue cycle and claims submission. We value your partnership and look forward to supporting your continued success in behavioral health. — The MedEZ Team Replied August 2025 --- ### Economical, Efficient, Easy to Use, Excellent Customer Service - Overall rating: 5/5 - Reviewer: Genise L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The system is very efficient and easy to use. Documentation being completed timely is critical to our business sustainability because that is how we are paid for services by funders. Services are not sent to claim status unless the documentation has been completed and signed by the provider. Excellent checks and balances! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is a comprehensive package that allows us to schedule, document treatment episodes, and bill for services with the greatest of ease. The quality of the customer service is unmatched in the industry. Prompt response and swift problem resolution make MedEZ the easy choice among all of the electronic healthcare record companies out there today. #### Cons It would be helpful if there was a way to “black box” a patient record preventing some providers from access. We are in a rural area and have had relatives of staff and staff themselves seek treatment in our primary care program. It presents an awkward situation when everyone in the office has access to the record. I believe this is something that MedEZ might be working to resolve. Other than that - the system meets our needs completely. #### Reasons for choosing MedEZ We chose MedEZ over the competitors because of the product’s ease of use and their willingness to work with us on the cost of the system. MedEZ is very economical for a small business or start up company. The system is flexible enough to grow with your business and the customer support is outstanding! --- ### Incomplete Product - Overall rating: 3/5 - Reviewer: Mary E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Not great. I feel like I was sold something that I didn't get, and they've cost our business a significant amount of money, so that for the first time in 6 years, we are needing to get an advance/loan to cover our payroll and other expenses. The RCM was extremely damaging, and it certainly feels as if they're being punitive for our decision to discontinue their management of our billing. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I like the Wiley integration--in fact, that was one of the big selling points for us. #### Cons Customer Service and support. They offer RCM, but did a terrible job and when we moved in-house, they removed the RCM features. #### Reasons for switching to MedEZ We are growing our business and we needed the ability to bill utilizing two different EINs/NPIs and Business names with a SSO. This is something that MedEZ is able to do, but I'm not sold that the trade off has been worth it. --- ### Psychiatric Inpatient Billing and Collection - Overall rating: 5/5 - Reviewer: Stephen G. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered As a billing vendor for many different types of provider agencies, I had a great experience using the MedEZ application to handle billing and collections for one of our State agencies that operated inpatient psychiatric hospitals. The MedEZ staff helped to implement the application on our servers and train our staff to use the application. The MedEZ technical staff presented and easy to follow work-plan for implementation which included building customized input routines to upload patient demographic and charge data to the billing system. They helped to build all 837 files to Medicare, Medicaid and commercial insurers. The system handled 835 auto posting and has a variety of reports to manage the data. Technical support was exceptional and they also helped to build new functionality based on our client's workflow and data processes requirements. I would highly recommend the use of this product to billing vendors and inpatient psychiatric facilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and the application was easy to customize. Retrieving data from the back end database table for adhoc reporting was a breeze. #### Cons There were some features that could have been more automated, but we had very seasoned staff to manage the billing process. However, if needed, the MedEZ technical team worked closely with our billing team to implement new processes based on our client needs. --- ### Great EHR program and easy billing use - Overall rating: 5/5 - Reviewer: Tung T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software was really easy to use and to submit insurance claims. I also felt that it was very HIPAA compliant and protected patient's records. The software was not easy to pick up at first, but overtime it does become easy to use. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software was really easy to use and to submit insurance claims. I also felt that it was very HIPAA compliant and protected patient's records. Other features I like are being able to take clinical notes and record billing codes. Also, the program is very economical as the company will work on the cost of the system. #### Cons The software does lag sometimes and will freeze up once in awhile. The software does require a good amount of time to get use to, but if you dedicate the time then everything gets easier. --- ### Best Software & Support for the Money. - Overall rating: 5/5 - Reviewer: Stan A. - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered They are a great group to work with. The software works great and the support is over the top. They are up and coming medical software company growing leaps and bounds. The software is in modules and you can also setup the users in department groups to keep security tight. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most part very easy to use. #### Cons Not having a road map as to where thing pull from to understand issues quicker. #### Vendor response Thank you for the kind words Mr. Arnold. Replied October 2016 --- ### Great to manage patient information - Overall rating: 5/5 - Reviewer: Daniel M. - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used this in a third party agreement with a doctor's office through a home care company. They were doing stem cell testing in the nearby medical center and it was used to manage their patients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was definitely easy to use and the organization for the massive amount of patient information coming in was easier to manage because of the software. #### Cons I would suggest a little more security because there were some HIPAA concerns in the IT department at my company but that may have just been them being super secure. --- ### Great software - Overall rating: 4/5 - Reviewer: Adil S. - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered enable physicians, nurses and other authorized users to share data and streamline processes across an entire organization. An online digital chart displays up-to-date patient information in real time, complete with decision-support tools for physicians and nurses. Simple prompts allow swift and accurate ordering, and documentation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros very easy. #### Cons look and feel #### Vendor response Thank you for your feedback and review. Replied September 2016 --- ### Best Software Ever!!! - Overall rating: 5/5 - Reviewer: Shela D. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using this software for many years now and I can really say it has been amazing. It is very easy to use and also the features are very helpful. Customer support is also very dependable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the different features that it has to help our company throughout the day. #### Cons none #### Vendor response Thank you Mrs. Desir for such kind words. Replied September 2016 --- ### Great Support Team - Overall rating: 4/5 - Reviewer: Susan T. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Amanda Brown specifically has always made herself available to help my staff with training, etc. When we need changes to forms, etc. she is always quick to help us out. Med Ez is very user friendly & helpful with billing issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to learn & user friendly. #### Cons There are some things my state requires that are not easy to implement. --- ### HIPAA compliant and easy for claims - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This is a great program for electronic records in the mental health field. It is super easy to submit insurance claims. #### Cons Awesome program! I have not had any concerns with this program. --- ### MedEZ - Overall rating: 5/5 - Reviewer: Kim M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered The staff have made this process very easy. We have weekly phone conferences and we go live next week. I feel prepared and confident that this will go smoothly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has a scheduler, electronic health record, billing and e prescribing for an affordable price. The support staff are excellent and well organized. #### Cons Some things could not be customized with the Treatment Plan. We found a work around though. --- ### Integrated Software Solutions, MedEz Software - Overall rating: 5/5 - Reviewer: Vicky H. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Since 1996, we have been a customer of Integrated Software Solutions and have utilized its MedEz software. MedEz software has met all of our needs and more. Additionally, the customer and tech support is outstanding and each time we have needed their help, it was delivered promptly, successfully and with courtesy. We highly recommend Integrated Software Solutions for its products as well as its product support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software meets all of the needs of this organization. The customer and tech support is outstanding. Customer and tech support are very responsive and the assistance we received in provided in a professional and courteous manner. #### Cons None #### Vendor response Thank you Mrs. Hundley for such nice words. Replied October 2016 --- ### Ed K.'s review - Overall rating: 5/5 - Reviewer: Ed K. - Product usage: Used unspecified for unspecified - Reviewed: June 2011 - Review source details: This review was submitted organically. No incentive was offered MedEZ is an essential tool to our business. It simplifies our day-to-day procedures, allowing us to take greater care of our patients. Its EMR functions are innovative and very easy to use, making it a tremendous asset to all of our employees. Technical support is also great. For anything you need you can file a claim and usually within half an hour you will have a technician working on your issue! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### MedEZ is a good program and easy to use! - Overall rating: 4/5 - Reviewer: Sandra L. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered We have been a MEdEZ user for quit some time now and found the software easy to use for not only our staff but also our volunteers. The customer service department is quick to reply to any questions we may have and/or fix any problems that may arise. The software is capable of serving small to large size medical offices. Would highly recommend this software. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Arnet A.'s review - Overall rating: 5/5 - Reviewer: Arnet A. - Product usage: Used unspecified for unspecified - Reviewed: June 2011 - Review source details: This review was submitted organically. No incentive was offered We are a Medical Practice that has three offices. With MedEZ it's very easy for all the offices to interact with each other and be able to see the same information in real time without waiting for some one to get off. They have a wonderful tech support; if you have a problem with anything or just a question, they have no problem with answering promptly. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### The software is very user friendly, easy to navigate through. - Overall rating: 5/5 - Reviewer: Jo M. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered The software has been a blessing, it made my work a ton easier. Everything is very accessible and labeled extremely well. The customer service people at MEDEZ are the best. I have used this product with two mental health facilities and would recommend it to anyone looking to do mental health billing. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great Program - Overall rating: 5/5 - Reviewer: Yussuf S. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered I really enjoy this Medez software. It is so easy to use for your staff. The staff members are awesome especially Amanda Brown. She is a rock star and is wiling to answer all your questions. I would recommend this program to Mental health and CD treatment cen ters. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Sindy F.'s review - Overall rating: 5/5 - Reviewer: Sindy F. - Product usage: Used unspecified for unspecified - Reviewed: June 2011 - Review source details: This review was submitted organically. No incentive was offered Medez has facilitated our practice's processes and increased our revenue with its easy-to-use patient management system and its online direct billing to insurance companies. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Ease to use and customer service is excellent - Overall rating: 5/5 - Reviewer: Sindy H. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered the patient dashboard is very easy to use everything is in one area they can improve in the billing reports #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- MedEZ Reviews, Pros and Cons - 2026 Software Advice