MedEZ

RATING:

4.7

(19)

About MedEZ

MedEZ is an electronic health record (EHR) and billing suite suitable for most medical facilities, particularly behavioral health centers and substance abuse rehabilitation programs. On-premise and cloud-based deployments are available. MedEZ includes a daily scheduler and a "to do" task pad. It features single- and multiple-doctor scheduling screens, resource schedules, email and text notifications, a waiting list and group appointments. MedEZ also offers HIPAA compliant patient records, documentation, practice management, a patient portal and billing. Users can take clinical notes and record billing codes. Document and DICOM image management tools are also included, as well as a module to retrieve and store lab results and a pharmacy module that includes pharmacy in...
Clinical Dashboard

MedEZ Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MedEZ

1 - 5 of 19 Reviews

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2019

HIPAA compliant and easy for claims

PROS

This is a great program for electronic records in the mental health field. It is super easy to submit insurance claims.

CONS

Awesome program! I have not had any concerns with this program.

Genise

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Economical, Efficient, Easy to Use, Excellent Customer Service

The system is very efficient and easy to use. Documentation being completed timely is critical to our business sustainability because that is how we are paid for services by funders. Services are not sent to claim status unless the documentation has been completed and signed by the provider. Excellent checks and balances!

PROS

The software is a comprehensive package that allows us to schedule, document treatment episodes, and bill for services with the greatest of ease. The quality of the customer service is unmatched in the industry. Prompt response and swift problem resolution make MedEZ the easy choice among all of the electronic healthcare record companies out there today.

CONS

It would be helpful if there was a way to “black box” a patient record preventing some providers from access. We are in a rural area and have had relatives of staff and staff themselves seek treatment in our primary care program. It presents an awkward situation when everyone in the office has access to the record. I believe this is something that MedEZ might be working to resolve. Other than that - the system meets our needs completely.

Reason for choosing MedEZ

We chose MedEZ over the competitors because of the product’s ease of use and their willingness to work with us on the cost of the system. MedEZ is very economical for a small business or start up company. The system is flexible enough to grow with your business and the customer support is outstanding!

Mary

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed February 2024

Incomplete Product

Not great. I feel like I was sold something that I didn't get, and they've cost our business a significant amount of money, so that for the first time in 6 years, we are needing to get an advance/loan to cover our payroll and other expenses. The RCM was extremely damaging, and it certainly feels as if they're being punitive for our decision to discontinue their management of our billing.

PROS

I like the Wiley integration--in fact, that was one of the big selling points for us.

CONS

Customer Service and support. They offer RCM, but did a terrible job and when we moved in-house, they removed the RCM features.

Reasons for switching to MedEZ

We are growing our business and we needed the ability to bill utilizing two different EINs/NPIs and Business names with a SSO. This is something that MedEZ is able to do, but I'm not sold that the trade off has been worth it.

Stephen

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2016

Psychiatric Inpatient Billing and Collection

As a billing vendor for many different types of provider agencies, I had a great experience using the MedEZ application to handle billing and collections for one of our State agencies that operated inpatient psychiatric hospitals. The MedEZ staff helped to implement the application on our servers and train our staff to use the application. The MedEZ technical staff presented and easy to follow work-plan for implementation which included building customized input routines to upload patient demographic and charge data to the billing system. They helped to build all 837 files to Medicare, Medicaid and commercial insurers. The system handled 835 auto posting and has a variety of reports to manage the data. Technical support was exceptional and they also helped to build new functionality based on our client's workflow and data processes requirements. I would highly recommend the use of this product to billing vendors and inpatient psychiatric facilities.

PROS

Ease of use and the application was easy to customize. Retrieving data from the back end database table for adhoc reporting was a breeze.

CONS

There were some features that could have been more automated, but we had very seasoned staff to manage the billing process. However, if needed, the MedEZ technical team worked closely with our billing team to implement new processes based on our client needs.

Tung

Medical Practice, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2021

Great EHR program and easy billing use

This software was really easy to use and to submit insurance claims. I also felt that it was very HIPAA compliant and protected patient's records. The software was not easy to pick up at first, but overtime it does become easy to use.

PROS

This software was really easy to use and to submit insurance claims. I also felt that it was very HIPAA compliant and protected patient's records. Other features I like are being able to take clinical notes and record billing codes. Also, the program is very economical as the company will work on the cost of the system.

CONS

The software does lag sometimes and will freeze up once in awhile. The software does require a good amount of time to get use to, but if you dedicate the time then everything gets easier.