All Modento Reviews
1-24 of 24 Reviews
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Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Modento is a lifesaver!
Increased patient compliance and improved communication without the inconvenience of picking up a phone.
PROSExpanded functionality. 100%. Modento features far outperform the competition. Aside from basically having a digital new employee (for a fraction of the cost), the paperless check in, treatment planning, consent forms and voicemail drops are definitely our favorite features so far. There is not a single thing to dislike.
CONSInitially, integration with Eaglesoft was limited, however I was informed that advanced integration was in process. Which Modento quickly delivered much quicker than anticipated.
Reason for choosing Modento
Modento offered advanced features, our standing customer service and seamless integration with PMS.
Reasons for switching to Modento
Limited functionality, and no direct integration with our practice management software aside from appointment confirmations.
Vendor Response
Thanks for leaving us a review! We are happy to hear that Modento is such an important part of your daily operations. Hope you don't mind us stealing your description of Modento as "a digital new employee at a fraction of the cost" :)
Replied February 2021
Jessica
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Helped with Covid19 protocols AND so much MORE
It's been easy from the get-go, I really can't ask for more. I do hope as they become more popular and grow in size, their top notch customer service stays at the level I have grown accustomed to.
PROSCustomer service has been the best I've experienced in my 12 years of practice and 10 years of practice ownership. It's a company based in another state than I am in, but it feels like they are right next to us because we can text, call, email and they are right there! The software itself is easy to use, easy to implement and once again, they were right there when we needed anything. The platform is nice to look at, gives it a high quality feel, great user experience for us and the patients. They're are always updating their features and gives a monthly announcement and video on the new updates. It's very impressive.
CONSIf I could go in and edit my own health history forms that would be fantastic, but maybe in the future. Currently, we email in the edits and it's done in a few short hours or a day. So it's not a problem, just a wish list.
Reasons for switching to Modento
The previous company, Lighthouse360 was just to slow. I'd waited put to an hr and my staff has waited over an 1hr to get customer support. That's not acceptable. There's other things we got to be doing than asking for simple things to change.
Vendor Response
Hi Jessica! Thank you for taking the time to leave us a review, and for that awesome testament to our customer support! Customer service is a top priority for us, so please know that we are deeply committed to maintaining excellence in support as we grow. Glad that you find the monthly software update videos helpful and informative, too! I also want to let you know that a user-facing forms editor is under development as we speak no firm release date yet, but we hear you and we're working toward it :)
Replied February 2021
Ellis
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2022
Good Software, Did not love interface
The software worked really well. Patient's responded well to the automated texts.
CONSDid not love the interface. Thought that made it a little harder to use.
Ryan
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
What we have been searching for for years!
Everything about this software has been smooth from implementation to training to the patient user experience. We are thrilled, this is the 4th version of such software we have used, and Modento is head and shoulders above the others.
PROSThe tight integration of this product with our dental practice management software has been amazing. We save hours each week not having to scan documents into patient charts.
CONSThe way the software notates every interaction, while a crucial piece of the puzzle, does muddy our internal commlog ability and makes it slightly more difficult to track actual conversations with patients as noted in their charts.
Reason for choosing Modento
The direct integrations to Open Dental
Reasons for switching to Modento
Improved functionality especially in regard to direct integration with Open Dental
Vendor Response
Hey Ryan! Thanks so much for leaving us a review! Glad to hear that Modento is the solution you've been looking for :) You may already know this, but we can completely customize which types of messages/interactions write to patients' commlogs in your PMS (while still preserving ALL message types in the Modento commlog for a complete audit trail) if there are any message types you want to exclude to clean up that view, please reach out to Support so we can make sure things are set up according to your preferences!
Replied February 2021
Sarah
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
What a blessing during the pandemic!
Great! My front desk team is much more efficient!
PROSThe messaging platform is superior to other patient communication tools I’ve used. Modento also offered my team a super simple solution to going almost 100% paperless which is great by itself but even more helpful during COVID times. Patients love not having to pass pens/paper/clipboards back and forth. We also have many more new patients completing paper work in advance to their visit which is a time saver!
CONSI would appreciate the ability to add custom documents myself and not have to ask customer service ( but they do a great job and are quick to help)
Reasons for switching to Modento
To have access to digital forms at a better price
Vendor Response
Hi Sarah! Thanks so much for the review happy to hear that Modento has helped your office adapt to COVID and keep things running smoothly! I'm happy to report that our developers are working on making forms customization available on the user-end :)
Replied February 2021
Becky
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Great product
Excellent company
PROSEase of use, ease of customer service, two way texting.
CONSPop ups don’t always work which hampers communication
Reason for choosing Modento
Value
Reasons for switching to Modento
Ease of use, cost effective and customizable
Benjamin
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Modento is awesome
We are very happy with our switch and are continually implementing more features that are offered.
PROSThe paperless charting features are fantastic. Seemless integration for online new patient paperwork that loads directly into Opendental is amazing. Live-Ops is getting better. The patient communication features are fantastic.
CONSPre-loaded appointment reminders are a little heavy and too frequent. Some of the emails have too much self promotion of the Modento App.
Reasons for switching to Modento
It became apparent that the ease of use and features from Modento were superior.
Vendor Response
Hi Benjamin, thanks for the review! Glad the paperless forms are serving your practice well. We are looking forward to continuing to grow and improve our LiveOps feature, and I will pass along your feedback regarding appointment reminders and emails!
Replied February 2021
Aleksandra
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Easy to use and excellent customer service
Modento helps us streamline patient communication.
PROSEasy integration, very responsive customer service, very easy to use and customize to my business needs.
CONSDoes not fully integrates with my practice management software. Is not developed to be used/viewed on mobile phone , which I sometimes would like when I am not at the office
Reasons for switching to Modento
I read many positive reviews of Modento and took a demo.
Vendor Response
Hi Aleksandra! Thank you so much for your review. Glad you are enjoying the customization and support! For those times that you're not in the office, we do have a dedicated app for staff called ModentoGo that optimizes our platform for mobile usability :)
Replied February 2021
Ketan
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
The best there is!
Stellar
PROSEasy to setup, easy to use, fantastic customer service. The platform/product is cutting edge for what it does for my practice in comparision to other similar softwares out there. They are also constantly evolving and adding new features. They have the ability to customize everything for your practice.
CONSThere is really nothing I dislike thus far. I wish I had started using this software a year earlier than I did, I am a startup and in just year 2 of our practice, we were still implementing with systems to determine what was the best product out there for us.
Reason for choosing Modento
It was far superior than all of the above and came at a very competitive price point.
Vendor Response
Hi Ketan, thank you for this awesome review! We LOVE working with startups and being able to provide new offices with tools to grow their business and easily connect with patients :)
Replied February 2021
Megan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Must have for dental offices!
Everyone at my office loves modento. My patients also complement us on how easy it is to use for them.
PROSPatient engagement and integration into open dental! Awesome software that I recommend to all of my colleagues
CONSI can’t think of anything I dislike… having this software is like having an additional front office person.
Matthew
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Intuitive, time-saving patient communication software
Our office has been using Modento for a few weeks now -- it has dramatically reduced the time-sucking tasks of printing, scanning, filing for my office administrator. It also easily allows her to identify patients who fall into specific categories and send mass communication to them via text or email. This allows her to fill and confirm appointments in a matter of minutes (it used to take hours). It's very easy to use and has made our office much more efficient than it used to be. Our patients also love being able to fill out forms on their phones or computers before they even get to the office. There are tons of other features available -- basically I feel like my employees are now able to be more efficient with their time, and work on things that make the practice better and more productive. Their video tutorials and chat have been super helpful too -- we ask them questions daily.
CONSI wish we could see all active AND inactive patients, and then sort/filter based on that criteria. I'm also excited to see the online scheduling platform up and running.
Vendor Response
Hi Matthew! Thanks for the review and for the feedback about filtering active/inactive patients I'll be sure to pass that along to our developers. Happy to hear that Modento has helped your office streamline things and reclaim some valuable staff hours!
Replied February 2021
Alisha
Medical Practice, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
[SENSITIVE CONTENT HIDDEN] in Support Rocks
[SENSITIVE CONTENT HIDDEN] is my guy! He’s honestly been my favorite part about the company and product.
CONSI wish it would allow me to choose paperwork to send based off of the provider/type of appointment.
Vendor Response
Hi Alisha! Thanks for taking the time to leave a review and give a shoutout to our fantastic customer support manager :) I don't have a specific date, but wanted to let you know that we are working toward automating consents based on procedure/provider!
Replied February 2021
Alana
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Modento is the way.
Modento Has made the front desk experience easy. Sending everything through the App or tablet is convient and providing great customer service is very important to our office.
PROSI like the 2-way communication, sometimes not being able to reach a patient by phone can be overwhelming so sending them a qucik text is very helpful.
CONSHaving more options with voicemail integration or automated phone integration would be a great steap into the future.
Reason for choosing Modento
Modento Offer was clear and understanding, customer service responded back quickly to set up a demo review. unlike the compettitor who never responded but send us email ads only.
Vendor Response
Hi Alana! Thanks so much for leaving us a review! We would love to hear your feedback on what you are looking for in terms of phone integration (besides the existing voicemail drops and screen pops) please feel free to email me directly at kelly@modento.io with any suggestions you have :)
Replied February 2021
Marcus
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Modento is Awesome!
Great experience. Overall, it has added a tool to create a great patient experience in my offie.
PROSModento is awesome! My patients love they can text and communicate through the platform, and love the ease in which they receive intake forms, and treatment plans. Patients also love the check in features, and a buzz is beginning with my loyalty rewards program! My staff also loves being paperless! My staff is very excited with the new live ops feature, and can’t wait for the online scheduling. Did I mention, the modento team is awesome!? They are friendly, respond quickly to any questions, and are great with support! I will most definitely will be recommending Modento my colleagues.
CONSI wish they had a separate platform separate from web based.
Vendor Response
Hi Marcus! Thanks so much for leaving us a review! We are so glad to hear that your patients are loving the new experience and are getting excited about the loyalty program :)
Replied February 2021
Lisa
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great Product! Even better customer service.
My experience has been nothing but wonderful. I highly recommend it.
PROSIntegration with Dentix is great. Makes my job a lot easier.
CONSSo far, nothing. Our entire staff loves how easy it is and how easy it makes their jobs.
Reason for choosing Modento
Again, it offered everything we need in one.
Reasons for switching to Modento
Functionality..it has everything you need.
Vendor Response
Hi Lisa! Thank you so much for taking the time to leave us a review. We love hearing how Modento has made your job easier! :)
Replied September 2021
Katelyn
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Love Modento!
Modento is easy to use, love the review platform and patient communication is a breeze.
CONSNot a fan of the app portion with “points” to be earned— but it’s very easy to simply turn this feature off and not use it.
Reasons for switching to Modento
Price, ease of use, more features
Vendor Response
Hi Katelyn! Thanks so much for the review. Glad to hear Modento is making communication and review gathering easier for your practice!
Replied February 2021
Hana
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Excellent
Excellent!
PROSThe ease of use and how our team can easily access it anywhere
CONSNone! I like everything about this product
Reasons for switching to Modento
Costs and support from the software.
Vendor Response
Hi Hana! Thank you for taking the time to leave us a review! We are glad you're enjoying Modento and taking advantage of it's cloud-based capabilities to access it from anywhere :)
Replied February 2021
Deanna
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Modento is a game changer
Amazing! We are saving money with a more functional product.
PROSAmazing customer service. Simple install. Streamlines office tasks. Improves patient experience.
CONSReally nothing. Have not had one issue with this product or company
Reasons for switching to Modento
Other company had pitiful service and higher cost
Vendor Response
Hey Deanna, thanks so much for the review! We pride ourselves on our awesome customer support and easy onboarding, so I'm glad to hear that we're living up to expectations :)
Replied February 2021
Scott
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great product
been great
PROSintegrates well with my dentrix software, easy to use
CONSnothing, I am very happy with this product and it s functionality
Reasons for switching to Modento
cost and one stop shopping
Vendor Response
Hi Scott, thanks for taking the time to leave a review! Glad that we could provide a one-stop-shop for your dental software needs!
Replied February 2021
Deanna
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
Modento Review
having a very hard time getting them to completely sync Eaglesoft medical forms entirely with Modento- some fields are being skipped and it's taking months to fix
PROSyou don't have to sync forms- they are automatic
CONSwould love to send video messages- taking them weeks to create a custom form
Reason for choosing Modento
non-syncing option
Reasons for switching to Modento
didn't like the sync feature
Jared
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Modento
Customer support is awesome
PROSThe software platform is very comprehensive and easy to use
CONSI like everything about Modento. It continually improves
Justin
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Modento makes our dental office better
Modento is very easy to start up and implement into our office systems. Modento is a great platform for helping with patient engagement.
CONSCost is the biggest con, as Modento is expensive. Older patients are hesitant to use this technology, questioning the safety and security of the platform when we ask them to complete forms using Modento.
Katherine
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Review of Modento
Great user friendly platform, love that everything is digital!
CONSWould like more features in future, but it’s great
Vendor Response
Hi Katherine! Thank you for taking the time to leave a review! If there are specific features you're looking for that you haven't already requested through support, we'd love to hear your ideas. Please feel free to email me directly at kelly@modento.io :)
Replied February 2021
Anonymous
1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Dental Portal
Have been using it since starting at the new dental practice and it has been great.
PROSI like the ease of checking into my appointments and reminders of the appointments.
CONSI wish there was a way to see upcoming appointments besides the reminders.
Vendor Response
Thank you so much for taking the time to leave us a review ! I'm glad you are enjoying the Modento patient app, and we appreciate your feedback about the upcoming appointments!
Replied July 2021