Modento

RATING:

4.8

(24)

About Modento

Modento is a cloud-based patient management software designed to help medical organizations streamline the entire appointment lifecycle, from scheduling to payment processing. Modento allows doctors and other practice staff to manage all aspects of their business, including appointment scheduling, billing, patient communication and more. The software provides a built-in suite of tools for scheduling appointments, managing reminders and cancellations, communicating with patients and collecting payments.

Modento Pricing

Free trial: 

Not Available

Free version: 

Not Available

Modento schedules

Modento Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Modento

1 - 5 of 24 Reviews

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Modento is a lifesaver!

Increased patient compliance and improved communication without the inconvenience of picking up a phone.

PROS

Expanded functionality. 100%. Modento features far outperform the competition. Aside from basically having a digital new employee (for a fraction of the cost), the paperless check in, treatment planning, consent forms and voicemail drops are definitely our favorite features so far. There is not a single thing to dislike.

CONS

Initially, integration with Eaglesoft was limited, however I was informed that advanced integration was in process. Which Modento quickly delivered much quicker than anticipated.

Reason for choosing Modento

Modento offered advanced features, our standing customer service and seamless integration with PMS.

Reasons for switching to Modento

Limited functionality, and no direct integration with our practice management software aside from appointment confirmations.

Vendor Response

Thanks for leaving us a review! We are happy to hear that Modento is such an important part of your daily operations. Hope you don't mind us stealing your description of Modento as "a digital new employee at a fraction of the cost" :)

Replied February 2021

Jessica

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Helped with Covid19 protocols AND so much MORE

It's been easy from the get-go, I really can't ask for more. I do hope as they become more popular and grow in size, their top notch customer service stays at the level I have grown accustomed to.

PROS

Customer service has been the best I've experienced in my 12 years of practice and 10 years of practice ownership. It's a company based in another state than I am in, but it feels like they are right next to us because we can text, call, email and they are right there! The software itself is easy to use, easy to implement and once again, they were right there when we needed anything. The platform is nice to look at, gives it a high quality feel, great user experience for us and the patients. They're are always updating their features and gives a monthly announcement and video on the new updates. It's very impressive.

CONS

If I could go in and edit my own health history forms that would be fantastic, but maybe in the future. Currently, we email in the edits and it's done in a few short hours or a day. So it's not a problem, just a wish list.

Reasons for switching to Modento

The previous company, Lighthouse360 was just to slow. I'd waited put to an hr and my staff has waited over an 1hr to get customer support. That's not acceptable. There's other things we got to be doing than asking for simple things to change.

Vendor Response

Hi Jessica! Thank you for taking the time to leave us a review, and for that awesome testament to our customer support! Customer service is a top priority for us, so please know that we are deeply committed to maintaining excellence in support as we grow. Glad that you find the monthly software update videos helpful and informative, too! I also want to let you know that a user-facing forms editor is under development as we speak no firm release date yet, but we hear you and we're working toward it :)

Replied February 2021

Ellis

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2022

Good Software, Did not love interface

PROS

The software worked really well. Patient's responded well to the automated texts.

CONS

Did not love the interface. Thought that made it a little harder to use.

Ryan

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

What we have been searching for for years!

Everything about this software has been smooth from implementation to training to the patient user experience. We are thrilled, this is the 4th version of such software we have used, and Modento is head and shoulders above the others.

PROS

The tight integration of this product with our dental practice management software has been amazing. We save hours each week not having to scan documents into patient charts.

CONS

The way the software notates every interaction, while a crucial piece of the puzzle, does muddy our internal commlog ability and makes it slightly more difficult to track actual conversations with patients as noted in their charts.

Reason for choosing Modento

The direct integrations to Open Dental

Reasons for switching to Modento

Improved functionality especially in regard to direct integration with Open Dental

Vendor Response

Hey Ryan! Thanks so much for leaving us a review! Glad to hear that Modento is the solution you've been looking for :) You may already know this, but we can completely customize which types of messages/interactions write to patients' commlogs in your PMS (while still preserving ALL message types in the Modento commlog for a complete audit trail) if there are any message types you want to exclude to clean up that view, please reach out to Support so we can make sure things are set up according to your preferences!

Replied February 2021

Sarah

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

What a blessing during the pandemic!

Great! My front desk team is much more efficient!

PROS

The messaging platform is superior to other patient communication tools I’ve used. Modento also offered my team a super simple solution to going almost 100% paperless which is great by itself but even more helpful during COVID times. Patients love not having to pass pens/paper/clipboards back and forth. We also have many more new patients completing paper work in advance to their visit which is a time saver!

CONS

I would appreciate the ability to add custom documents myself and not have to ask customer service ( but they do a great job and are quick to help)

Reasons for switching to Modento

To have access to digital forms at a better price

Vendor Response

Hi Sarah! Thanks so much for the review happy to hear that Modento has helped your office adapt to COVID and keep things running smoothly! I'm happy to report that our developers are working on making forms customization available on the user-end :)

Replied February 2021