--- title: "NextGen Office Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NextGen Office. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NextGen Office is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/nextgen-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Predictive Analytics Software](https://www.softwareadvice.com/bi/predictive-analytics-comparison/) / [NextGen Office](https://www.softwareadvice.com/medical/nextgen-profile/) / NextGen Office Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/nextgen-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/nextgen-profile/alternatives/) # NextGen Office User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 1,284 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.0/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 530 reviews (41%) - 4 stars: 489 reviews (38%) - 3 stars: 161 reviews (13%) - 2 stars: 46 reviews (4%) - 1 star: 58 reviews (5%) ### Most mentioned pros - The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices. - Our organization has also started encouraging patients to request appointments through the patient portal, which has helped improve communication and patient access to care. - It is an intuitive software and we keep notes in the patient charts for tracking interactions and action. ### Most mentioned cons - All updates seem to make the entire system crash in some way. When this happens it seems to us that the help desk has no idea how to assist with the problem, as we can not run either office without our EMR running correctly. - They do not do well with takebacks at all. If it is a $0.00 payment you can't use the autopost feature. - Having those locked after setup is difficult for practices that update/change. ## NextGen Office customer reviews Showing reviews 1-25 of 1,284 (page 1). ### Updated Review - Overall rating: 3/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros In the beginning, the service was super. My inquiries were being addressed quickly and people seem eager to help #### Cons Often times, my inquiries were not properly addressed. There were times when I had to reach out multiple times #### Vendor response Thank you for sharing your experience. We’re glad to hear that you initially found our team responsive and eager to help, and that overall, you had a positive experience with Nextgen Healthcare. That said, we take your comments about follow-up and having to reach out multiple times very seriously. Consistency in support is just as important as promptness, and we are actively working to strengthen our internal processes to ensure inquiries are addressed the first time thoroughly. We truly appreciate your feedback—it helps us identify where we can improve and deliver a more reliable experience moving forward. Thank you from the Nextgen Healthcare Team Replied March 2026 --- ### NextGen Office/ Health Fusion users for over 10 years - Overall rating: 5/5 - Reviewer: Chez G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience is great! We appreciate working with NextGen and the agreements we have head for over 10 years. They have good support and we appreciate working with them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices. The ledger helps us track patient balances and be able to send patient statements. It is an intuitive software and we keep notes in the patient charts for tracking interactions and action. #### Cons Some of the menu items are a little more hidden and you need clear instructions to know how to set up provide NPIs and EINs on the back end. Having those locked after setup is difficult for practices that update/change. #### Reasons for switching to NextGen Office This was back in 2014 when AltaPoint crashed on us and we had to manually move all data over to a more reliable software. --- ### Nexgen Office - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience has been very good. The customer service is very helpful and the ease of setting up the system was easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nextgen is very user friendly. The flow between patient charts and medications are easy. #### Cons There are not very many specialty areas in the system. #### Reasons for switching to NextGen Office We just did not like the reports or the availability of some items in the EMR --- ### Solid EHR/PM with Potential if Enhanced - Overall rating: 4/5 - Reviewer: Omid E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. It checks the boxes for most of our needs, but there are required workarounds for those that are not ideal workflows. Like all, there are some exceptional people in each department that make it worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to streamline protocols, improve quality, and manage practices and their operations effectively. NGO reporting is great if you like and familiar with Excel. Our team loves it, but it can be a deterrent for some. PM-wise, the platform is simple to use. Our registration and front office teams always find learning the workflows for registering a patient, scheduling, changing the schedule, checking in patients, collecting copayments, etc. pretty simple. EHR-wise is great. It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If you don't, you will truly struggle with not just this platform but any. #### Cons NGO limits other platforms from integrating using API. All other EHR/PM systems have that open API which enable us to seamlessly access the system and improve our patient experience, office workflow, and modernize our processes. We struggle to understand why NGO doesn't invest time into pushing this more open, but the "preferred partners" have access. This can help us love the platform even more as it will alleviate other headaches in our workflow that ModMed, eCW, AdvancedMD, and other big wig systems have. Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing services. We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. Then support (like all other support departments) move on because the problem is "fixed". This is difficult as it happens frequently. Known issues from support seems like a kiss of death and rarely resolved timely. It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with know updates of issues. We are currently dealing with a MIPS and MACRA dashboard reporting issues and that was recently classified as a Known Issue. I'm hopeful it is resolved with enough time for our clinic to review and prepare for submission date. The Ideas section in the Success Community seems to be the go to default, but we rarely see any of these ideas accepted irrespective of the voting process. I feel like it has been the same way over the past 10 years we've been worked with NextGen. Ineffective texting and emailing utilization without the required patient portal. It would be nice to have a way to have patients register, sign documents, etc. by texting documents. Instead, we are required to post on the portal or create a Document within the platform when they are in the office. Improving our quest to eliminate paper would be helpful, but the current "out-of-the-box" setup is not going to minimize this too much irrespective of the specialty. A focus here could be greatly embraced. #### Reasons for choosing NextGen Office The price and familiarity of the platform helped. I have templates already built, so that was easy to move over. --- ### Very Happy with NextGen Office! - Overall rating: 5/5 - Reviewer: Lloyd M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been with NextGen Office for 7 years, during that time the product has greatly evolved into an extremely reliable, easy to use software tool that meets everyone's needs. The company and the program continue to evolve to meet the ever demanding governmental requirements giving us peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NextGen Office EHR/PM is an all in one EHR,PM, clearinghouse, portal, telemed solution that can be used on any device, anywhere. The program is easy to use, intuitive and very fast to document a patient encounter. Their new Ambient Assist AI scribe makes documentation a no brainer. You can put the computer down, turn on the microphone, and focus 100% on the patient. Ambient Assist will create the structured note for you. Their customer support and ongoing commitment to training is excellent. #### Cons NextGen Office has built in patient appointment reminders via text and email, but if you want more robust patient messaging you need to use a 3rd party app. That app works well, but it would be nice to have that as a native app. #### Reasons for choosing NextGen Office NextGen Office was a true browser based program, easily used from any device and was much simpler and easier to use and easier to customize --- ### Next gen review - Overall rating: 3/5 - Reviewer: Diana T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience it was great when it came to a corporation status, meaning larger practices combine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015. #### Cons One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients. #### Reasons for switching to NextGen Office Athena one was more effective to practice physicians. --- ### Horrible- do not use - Overall rating: 1/5 - Reviewer: Kari D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Its easier to send in medications- but oh wait, it doesn't preload the quantity. Our last program populated the bottle size ( I work in ophthalmology). I cant say anything positive about this program. #### Cons Everything. Who ever designs these programs need to ask actual clinic staff/doctors/techs their opinion. We had compulink previously and we thought that was bad. We're all wishing for that program back. Nothing is user friendly. If your thinking of switching your office to this software- DONT!!! #### Reasons for switching to NextGen Office Compulink, IMED, Medflo It was not up to me, or we would not have switched. Next tech is 10/10, try simulating their design. Wish my company would pay for the better software. --- ### Don’t do it - Overall rating: 2/5 - Reviewer: Beth B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Generally, I would highly recommend picking something different. There are much better systems out there for much cheaper cost. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The actual patient encounter portion was fairly user-friendly. It was still extremely heavy, but they allowed you to have templates which helped somewhat. #### Cons The billing side was absolutely horrendous. The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers. The customer service was extremely difficult to work with. You would ask a question and wait for a cuff circular non-answer response for weeks. We finally got to enough complaints that we got to speak to a manager and basically they said too bad so sad about all of our concerns. We left them the second our contract was up. #### Reasons for choosing NextGen Office My business partner chose it because she used it in the past #### Vendor response Hi Beth, We appreciate you taking the time to share your experience. It's great to hear that the clinical side of the platform offered value, especially with the use of templates. That said, we understand your frustration regarding the billing tools and support experience. Our internal teams are always working to improve our billing workflows and revamp our support escalation process to prevent the delays and circular responses you described. We recognize that no system is one-size-fits-all, and while we regret that we weren’t the right fit for your practice at the time, we’d welcome the chance to demonstrate how things have evolved. If you're open to a conversation or feedback follow-up, feel free to reach out—we’re always looking to improve. Wishing you and your team continued success. —The NextGen Healthcare Team Replied May 2025 --- ### Nextgen Review - Overall rating: 3/5 - Reviewer: Tracy R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have had a positive experience. We would appreciate more communication from customer support once a problem is resolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We have appreciated the ease with which the system can be navigated on both the practice management and EHR sides of the software. Messages and tasks are easy to use. #### Cons I do not like that only one user can be in the soap note at one time. It makes it difficult for the staff and the doctor to enter what they need to in a timely fashion. #### Reasons for switching to NextGen Office We were having issues with IMS being reliable for daily use. --- ### NextGen Office Review for an integrated care model - Overall rating: 4/5 - Reviewer: Nicole B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using it for 7 years with current employer. I have no other experience with any other EMR programs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Fairly simple system to use. It does well with integrating our two offices. It allows both sides to access the other side, as well as providing patients a continuity of care between the two offices. #### Cons All updates seem to make the entire system crash in some way. When this happens it seems to us that the help desk has no idea how to assist with the problem, as we can not run either office without our EMR running correctly. --- ### NGO Review - Overall rating: 4/5 - Reviewer: Hope B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm still relatively new to the Admin side of NGO, but as a clinical and clerical staff member, it's good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the user experience, the customer support, and our account rep's knowledge and helpfulness. She is truly what makes this product worth our time. #### Cons The cost of the product(s) feels excessive. The Patient Portal is terribly unfriendly to the patients and staff alike. Needs serious improvement. --- ### Gets the job done! - Overall rating: 4/5 - Reviewer: Sunaina B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's a great software, when I don't understand something I can always contact their desk support team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Allows for employee tracking, care management, and has managed cloud hosting which is incredible for the price. #### Cons The reporting and analytics were not calculated accurately. --- ### HR DEV REF - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Powerful for healthcare practices; once set up, it streamlines patient care and office management effectively. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Comprehensive EHR and practice management features. #### Cons Initial setup can be time-consuming and complex. --- ### Next Gen Office from a Person who is not techie - Overall rating: 5/5 - Reviewer: Debbie N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered The system provides a centralised and organized repository for patient data and medical records, making it easier to access and manage patient information. The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the scheduling process. The billing and invoicing features of NextGen Office help automate the process of submitting insurance claims, tracking payment status, and generating invoices, making it easier to manage financial operations. The workflow management features of NextGen Office help streamline processes and improve overall operations within the healthcare organisation.Benefits Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care. The integration of appointment scheduling, billing, and other features help reduce administrative tasks and increase overall efficiency within the healthcare organisation. The billing and invoicing features of NextGen Office help improve financial management by automating the process of submitting insurance claims and generating invoices. NextGen Office is designed to meet HIPAA regulations, ensuring the secure storage and transmission of patient information. The system is highly customisable and can be adapted to meet the specific needs of each healthcare organisation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are several benefits to using NextGen Office, including its user-friendly interface, robust functionality, and strong customer support. The system is well-suited for small and mid-sized healthcare organizations and can be customized to meet the specific needs of each organization. It also integrates with other healthcare technologies, allowing for seamless workflow and improved patient care. #### Cons Some users have reported that NextGen Office can be slow or unreliable at times, and that certain features may require additional technical support. Some users have also reported that the software may not have all the features and functionality required by larger healthcare organizations. Additionally, the cost of implementing NextGen Office and maintaining it over time can be a significant investment for some organizations. --- ### I must be missing something.... - Overall rating: 1/5 - Reviewer: Simone H. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It does have medical diagnostic tools like the Vanderbilt already included as well as an Asthma action plan/Asthma control test and several other questionnaires that are rather necessary in primary care as well as collates the information (i.e you can compare today's Vanderbilt score with their last Vanderbilt score without having to hunt down that note). However, true to NextGen's form, the things that worked really, really well (like having the school physical form be automatically populated with the vaccines), they have somehow succeeded in completely screwing up, making the very, very few good things about NextGen a rapidly diminishing anomaly. #### Cons Where do I start??? Having to input data several different locations, it is SLOW and every single thing you want to do has to open a new window (read between the lines and understand that in an already slow program, every page you open has to load) and with all of the windows you open, there's no way to minimize them to go to another screen i.e you can't minimize the medications so that you can review the patient's last lipid panel, TSH, blood pressure, etc. You would have to close the medication module, open the orders module to review the lab then go back to the medication module and open it to make any medication changes. And if you want to make any medication changes or do any documentation at all, you have to have an open encounter and none of the encounters are labelled in any sort of orderly fashion so you have to open each encounter to find out where you put anything (again, think of each page having to load/open and taking 5-10 sec each). Medications: you have to associate a diagnosis with every single medication if you are a provider which is an awesome idea except that if you haven't previously entered that diagnosis, you can't actually save your medication and go back to it, you have to close out of the medication module, enter the diagnosis into the assessment and then go back into the medication module and re-enter all the same information again. Labs: there is no way to save quick phrases or phrases you use frequently so that conveying test results is, on a great day, a lengthy and painful process. Also, if you want to know how your current lab value compares with the previous ones, you have to open up the patient's chart and go into the order module. Entering orders: again, if the proper diagnosis isn't there, you can't save your work and open something quick to pop the diagnosis in, you have to lose all of your orders, "X" out of that screen, open up the assessment screen then go back to whichever area you were in (another lovely thing: everything is separated so putting in lab orders is separate from putting in diagnostic studies which is in a different tab than putting in referrals which is in a different tab than any clinic orders (like toradol, PPD, u/a, etc). Also, if you are ordering any sort of medication to be given in the clinic (like Toradol), if you forget to add that it's a medication, it deletes the order and you have to start all over. Various names depending on the section: sometimes it's filed under Pulmonary, sometimes it's filed under Lung, sometimes it's filed under Respiratory...and the sections aren't in any kind of order either. The routine way physicians document an exam is starting with constitutional and working your way down. Nope. Not in Nextgen. The main page of the physical exam has One Page Exam, then constitutional, then diabetic foot exam, then ears, (separate from) nose/mouth/throat then neck/thyroid then breast (huh????) on down. However, if you open up a quick-note [great concept if it worked but the software doesn't actually recognize anything is in any particular field (i.e. HPI, Physical exam) and ROS doesn't even save...so if you try to calculate the code it always comes up as a 99212)] and you want to modify the exam at all (because if you go into the one page exam and enter anything, because it doesn't actually recognize there is data there, it deletes everything except what you've just entered) you go into the "Additional" tab where the headings are (I kid you not) Neck/Thyroid then Breast then Psych then Ears then Constitutional then Respiratory then Nose/Mouth/Throat then Musculoskeletal then One Page Exam then Cardiovascular then GU then Abdomen the Skin/Hair then Head/Face then Eyes then Lymphatic then Vascular then Extremities then Rectal then Back/Spine then Neurological and on... The ROS starts with Cardiovascular and marches on down to end with Respiratory and then Vascular and one might think it was alphabetical except Reproductive is sandwiched between Immunologic and Metabolic/Endocrine. ROS: Since I brought up the review of systems, let's stop there for a moment. There are not things listed that a patient would say; they start out strong but then in Respiratory they include things like "Known TB exposure" (not really ROS but rather PMH or even HPI) and under Cardiovascular they include "Claudication" (not likely something a patient is going to complain about) and my personal favorite, under the female ROS is "Abnormal Pap smear." While there is the ability to pick "Other," most often the drop down menu that is supplied is a restatement of the things in the first menu so you have to hit escape and just type in your own words (or the patient's words). And on top of all of this, it has the audacity to be glitchy. One of the things it does for me is, even when I've entered an assessment, sometimes it doesn't recognize that it's there and then tells me to enter an assessment...news flash: because of the way the software is set up, you can't enter a plan without an assessment there, so if I got to the screen where I could enter a plan...clearly there's an assessment there...however, you can't argue with a computer... I titled this "I must be missing something" because if you go to their web page, they've got all these awards that they've won, etc and I just don't see how anyone could award them for anything. This software is abysmal at best and, if I leave my current place of employment it will be because of THIS. Not my boss, not the patients, not the money, the EHR. And this was adapted because the Illinois Primary Health Care Group that is over all of the FQHCs thought that this was the best option for Health centers that are taking care of a challenging population who needs things to be easier for them not more challenging. And with this software, I am more likely to miss things that need to be done because EVERYTHING is on a separate page and with 15 minute visits, who has time to do all that with a slow EHR??? Funny thing is, there's an update that may have fixed several of these issues but you can't task anymore so we can't upgrade. That would mean that every time you needed your nurse to do something, you couldn't send it to her, every time you wanted the front desk to schedule something you couldn't send it to them, every time you needed a follow up lab or test ordered, you couldn't send it to anyone to call the patient and do it. So either I'm missing something HUGE or the people who are evaluating NextGen and give it anything better than "Epic FAIL" are either working for the company or involved with someone who works for the company. My new analogy has become: if I did my job as well as they did theirs, I would be in prison for Manslaughter.... --- ### Great potential, but needs some improvement! - Overall rating: 3.5/5 - Reviewer: Cheryl C. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: September 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule. #### Cons You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible! --- ### NextGen Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ease of checking eligibility and benefits, although not all insurances that our doctors are in-network with are in NextGen but I think they can do better to add them in. #### Cons I hated it at first since it was too old school for me. The visual appearance made it old school and kind of boring, but eventually, I got the hang of it. I also feel like its slower than the other EMRs out there. --- ### Deidre F.'s review - Overall rating: 5/5 - Reviewer: Deidre F. - Product usage: Used unspecified for unspecified - Reviewed: February 2012 - Review source details: This review was submitted organically. No incentive was offered We are a single physician clinic in rural Texas. My physician is also my husband, and he is a board certified Family Practice osteopathic physician practicing in the same clinic for almost 30 years now. Our clinic is busy, and my staff is small. Employees are cross-trained in medical assisting and clerical duties and often cover each other depending on patient needs and/or staff absences. Having MediTouch PM software has given me a peace of mind, regarding patient care business needs, that I never had with prior computer programs. The system gets the insurance information correct and the insurance forms completed so much better than anything I've used in the past 15 years or more. I have less missed charges thanks to the patient page showing the listing of a patient's office visits. If the charges have not yet been entered, there is an "ENTER" beside the date just waiting to be clicked. This better assures the correct dates are posted. Staff uses the recall options to follow up on patient care and schedule future appointments with less chance of letting a patient slip by without follow up. The Electronic Remittance Advice documents are wonderful - no more paper and everything in one place. The search options allow us to go back to anything as needed. Automatic posting saves time and frees staff for other tasks. At present, we are operating with one less staff member as when we first began to use the system. As the physician's manager and wife, I appreciate that I can work on this day and night (for better or worse) without being tied to the clinic building. I am here at my home desk completing this review right now. I can finish posting claims, follow up on denied claims, generate and print statements all without carrying home boxes of papers. Having the data for both management and health records stored off-site is a blessing to me. The constant fear of system crashes and failed backups is over. I do not have the burden of upgrading to newer and more powerful servers at the clinic, but can use money to by better single computers that can connect with HealthFusion remotely and not to a central in-house server system. I am still learning many aspects of the system, and anything not yet learned is entirely my own fault as HealthFusion has improved the training materials greatly over the past year. They are now easy to find and access. My time is all that needs to be planned because they have done everything else for us. Reports are available if I want them, too. I have seen our clinic income increase; payments come more quickly and less error thanks to the MediTouch PM system. Whenever I do find areas that I think need attention, the customer service is quick to respond and have taken my suggestions into implementation on a few occasions. They are very personable and professional whenever we call, although I tend to use email when possible. The replies are quick and complete. We signed up for the programs in November 2010 based on promotional programs that were offered via the American Osteopathic Association. We didn't jump in to actually using the product until the following June when e-prescribing was required. If I could go back, I would have started the programs' use much earlier. I was simply afraid to jump in and leave our old systems behind. To my surprise, the transition has been easy. Thank you very much for the chance to share this experience. I do not mind providing more details if needed. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Not bad but it had to grow on me - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use NextGen to create patient charts to submit and generate claims to send through our clearinghouse. The set up was off to a rocky start but overall we have learned how to use the system and utilize the functions. It is not too difficult to use and for the most part easy to navigate and understand after fully learning the in's and out's of the system. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The billing chart entry is not terrible. After a while you get used to it. It is fairly simple to use once you have a full understanding of how it works and able to easily operate it. The charge entry is extremely simple giving you step-by-step charge entry points to easily understand. #### Cons The customer service was NOT great. I dont know if perhaps my experience was unique but especially when it came to deployment it had a very difficult time. I do not like how they restrict you on what you are allowed to do within your own database. I wish the user had more capabilities especially when initially setting it up for the office. I feel like every time I have an issue no one knows how to answer it and just passes me off to the next person. --- ### Just as bad or worse than any other EHR - Overall rating: 1/5 - Reviewer: Eric V. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros communicates with my billing company, but I could just fax a superbill just as easily. does insurance eligibility checks, does eRx (but is often difficult to find the pharmacy unless you know the exact zip code, sometimes doesn't find the pharmacy at all, like Safeway's) #### Cons Wow, there is so much not to like... Word searching for ICD10 codes, past medical history and problem lists returns hundreds of search items that have absolutely nothing to do with the words being searched. Also, if you enter the words out of the order in which they would appear, you will never find them. Social History is much more than whether a person drinks alcohol or smokes. There is no way to put in valuable details of a patient's social history and automatically include it in your notes. A lot gets lost by having to adhere to some stupid engineer's formatting. Same with past medical/surgical/obstetric histories-you cant add any valuable details to anything (like which knee was replaced and what happened after their concussion, etc). The charting is so useless that I have given up and gone back to paper charting. I start an encounter just to put my billing through. Health Maintenance: I can't enter that a patient refuses to do a colonoscopy or mammogram. All I can do is "disable" that patient from being counted for meaningful use. Poor formatting: while they tout being iPad friendly, each page has lots of unused space, so there is a lot of scrolling just to enter data or get to the save button (and if you don't press save, you lost it). More poor formatting: entering vitals->information is so spread out that it takes two screens to enter. AND peak flow is on the first screen while height and weight are on the second "additional information" screen. Which is more important? Also watch out for the backspace button, sometimes it works like you would expect, and other places you will get logged out and lose all of what you were doing. --- ### NextGen Office, still a leader in patient/physician communication! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am generally pleased with NextGen Office. Like any EHR system, it has its advantages and disadvantages, but I find that NextGen Office strikes a good balance between user-friendliness and cost-effectiveness. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros One of its strong points is the ease with which I can complete patient notes during examinations. #### Cons The only downside I've encountered is related to system upgrades or maintenance performed over weekends. This sometimes leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday, albeit causing some delays. #### Reasons for switching to NextGen Office I opted for NextGen Office primarily because it offered a more cost-effective solution and, in my opinion, was easier to use. --- ### How I spent my summer vacation OR Why I like my Nextgen Software program - Overall rating: 5/5 - Reviewer: Kay B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am satisfied with this program. I would prefer something that I could just speak to but that version of dragon is much more expensive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I chose this software because it was designed by physicians, specifically osteopathic family physicians. It is organized in the traditional SOAP format so it is intuitive to most of us. It took me a little while to get comfortable with moving around in it but it is second nature now. I like to freelance my subjective paragraph and it's easy to do. Pull down's appear as if you didn't actually listen to the patient. The tech support is outstanding. I can call them and they are always helpful and very patient with a physician who may not totally understand every nuance of the program. #### Cons In the Rx number of days section, there needs to be a 5 day option, z-packs are 5 days and a 3 day option. Yes, I can type it in but I'm lazy. And if I type in an inhaler for 90 days, it has a problem allowing me to just send three inhalers. Same with BCP's. #### Reasons for choosing NextGen Office My office manager actually decided and I do as I am told if I want to live. (she's my daughter and actually very smart so I trust her judgement) #### Reasons for switching to NextGen Office for the portable health care act --- ### NextGen: Efficient and Evolving Software for Clinics - Overall rating: 5/5 - Reviewer: Cooper D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered NextGen is very easy to learn and use with little to no growing pains. The layout is crisp and clean which allows for a smooth day of charting! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the crisp, clean layout of NextGen. Super easy to use and things are where you would think they would be. Very user friendly! #### Cons What I like least about NextGen is all the multiple windows it brings up. --- ### NextGen has been easy to learn and has grown with the changes that occur in the medical field. - Overall rating: 5/5 - Reviewer: Jennifer N. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered We transitioned from paper charts to this EHR. The process was challenging but nextgen navigated us through all of the ups and downs it takes to get through scanning paper records and training staff. We have improved all processes since the initial implementation. We have from scheduling on the front end to the billing and statements on the back end we improved those processes. We took our antiquated tickler tab system for prior authorization of our outpatient surgical procedures and moved it to an electronic way to tracked, authorize and then schedule procedures. This cut down on any procedure being schedules before it was approved. This help improve revenue in the long run. The benefits of patient portal are still being realized. Patients can communicate with office staff on their own schedule. After implementing online billing and payment options our payments on account have increased a great deal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to track authorizations using tasking and worklog as patient portal and how the messages easily populate into the front desk inbox. Patient portal can easily route the messages appropriately. And last, the ability to customize it to the needs of our specific practices slash specialty! #### Cons The ongoing upgrades although I know that is necessary for any EHR. Also there is no "reschedule" option for appointments. You can cancel then rebook and look at reschedule history but I personally like a reschedule button then follow the sequence needed. --- ### Not so good - Overall rating: 2/5 - Reviewer: Steven G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Not good, mistake to have changed to this program. There are much better programs that have far better functionality. Weak customer service for dealing with the frequent server issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Mostly easy for scheduling and billing processing. #### Cons Cloud based software that suffers downed servers on a near weekly basis, customer support never does anything but post a notification and then its down for extended amounts of time making it very difficult to complete our medical practice tasks and billing. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/nextgen-profile/reviews/?page=2) --- NextGen Office Reviews, Pros and Cons - 2026 Software Advice