--- title: "NextGen Office Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NextGen Office. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NextGen Office is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/nextgen-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Predictive Analytics Software](https://www.softwareadvice.com/bi/predictive-analytics-comparison/) / [NextGen Office](https://www.softwareadvice.com/medical/nextgen-profile/) / NextGen Office Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/nextgen-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/nextgen-profile/alternatives/) # NextGen Office User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 1,284 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.0/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 530 reviews (41%) - 4 stars: 489 reviews (38%) - 3 stars: 161 reviews (13%) - 2 stars: 46 reviews (4%) - 1 star: 58 reviews (5%) ### Most mentioned pros - The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices. - Our organization has also started encouraging patients to request appointments through the patient portal, which has helped improve communication and patient access to care. - It is an intuitive software and we keep notes in the patient charts for tracking interactions and action. ### Most mentioned cons - All updates seem to make the entire system crash in some way. When this happens it seems to us that the help desk has no idea how to assist with the problem, as we can not run either office without our EMR running correctly. - They do not do well with takebacks at all. If it is a $0.00 payment you can't use the autopost feature. - Having those locked after setup is difficult for practices that update/change. ## NextGen Office customer reviews Showing reviews 1-25 of 1,284 (page 1). ### Updated Review - Overall rating: 3/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros In the beginning, the service was super. My inquiries were being addressed quickly and people seem eager to help #### Cons Often times, my inquiries were not properly addressed. There were times when I had to reach out multiple times #### Vendor response Thank you for sharing your experience. We’re glad to hear that you initially found our team responsive and eager to help, and that overall, you had a positive experience with Nextgen Healthcare. That said, we take your comments about follow-up and having to reach out multiple times very seriously. Consistency in support is just as important as promptness, and we are actively working to strengthen our internal processes to ensure inquiries are addressed the first time thoroughly. We truly appreciate your feedback—it helps us identify where we can improve and deliver a more reliable experience moving forward. Thank you from the Nextgen Healthcare Team Replied March 2026 --- ### NextGen Office/ Health Fusion users for over 10 years - Overall rating: 5/5 - Reviewer: Chez G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience is great! We appreciate working with NextGen and the agreements we have head for over 10 years. They have good support and we appreciate working with them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices. The ledger helps us track patient balances and be able to send patient statements. It is an intuitive software and we keep notes in the patient charts for tracking interactions and action. #### Cons Some of the menu items are a little more hidden and you need clear instructions to know how to set up provide NPIs and EINs on the back end. Having those locked after setup is difficult for practices that update/change. #### Reasons for switching to NextGen Office This was back in 2014 when AltaPoint crashed on us and we had to manually move all data over to a more reliable software. --- ### Nexgen Office - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience has been very good. The customer service is very helpful and the ease of setting up the system was easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nextgen is very user friendly. The flow between patient charts and medications are easy. #### Cons There are not very many specialty areas in the system. #### Reasons for switching to NextGen Office We just did not like the reports or the availability of some items in the EMR --- ### Medical Office Manager - Overall rating: 5/5 - Reviewer: Latasha F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NextGen Healthcare EHR is excellent for allowing staff to schedule and manage patient appointments. Our organization has also started encouraging patients to request appointments through the patient portal, which has helped improve communication and patient access to care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our organization uses NextGen Healthcare EHR for our primary care clinics. Through NextGen Healthcare EHR, our organization is able to order medications, document patient charts, manage appointments, and process billing and coding for medical claims. The system helps address several key business and operational needs within our clinics, including: * Billing and coding primary care claims * Managing patient appointments and scheduling * Maintaining electronic medical records and chart documentation * Ordering medications and managing prescriptions * Improving workflow efficiency and patient care coordination Overall, the platform supports the day-to-day clinical and administrative operations of our primary care services. #### Cons One issue we have experienced with the system is that appointments cannot always be fully deleted when necessary and instead must be marked as canceled. This limitation has resulted in a higher number of canceled appointments appearing within the system, which can impact scheduling reports and appointment tracking accuracy. --- ### Solid EHR/PM with Potential if Enhanced - Overall rating: 4/5 - Reviewer: Omid E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. It checks the boxes for most of our needs, but there are required workarounds for those that are not ideal workflows. Like all, there are some exceptional people in each department that make it worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to streamline protocols, improve quality, and manage practices and their operations effectively. NGO reporting is great if you like and familiar with Excel. Our team loves it, but it can be a deterrent for some. PM-wise, the platform is simple to use. Our registration and front office teams always find learning the workflows for registering a patient, scheduling, changing the schedule, checking in patients, collecting copayments, etc. pretty simple. EHR-wise is great. It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If you don't, you will truly struggle with not just this platform but any. #### Cons NGO limits other platforms from integrating using API. All other EHR/PM systems have that open API which enable us to seamlessly access the system and improve our patient experience, office workflow, and modernize our processes. We struggle to understand why NGO doesn't invest time into pushing this more open, but the "preferred partners" have access. This can help us love the platform even more as it will alleviate other headaches in our workflow that ModMed, eCW, AdvancedMD, and other big wig systems have. Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing services. We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. Then support (like all other support departments) move on because the problem is "fixed". This is difficult as it happens frequently. Known issues from support seems like a kiss of death and rarely resolved timely. It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with know updates of issues. We are currently dealing with a MIPS and MACRA dashboard reporting issues and that was recently classified as a Known Issue. I'm hopeful it is resolved with enough time for our clinic to review and prepare for submission date. The Ideas section in the Success Community seems to be the go to default, but we rarely see any of these ideas accepted irrespective of the voting process. I feel like it has been the same way over the past 10 years we've been worked with NextGen. Ineffective texting and emailing utilization without the required patient portal. It would be nice to have a way to have patients register, sign documents, etc. by texting documents. Instead, we are required to post on the portal or create a Document within the platform when they are in the office. Improving our quest to eliminate paper would be helpful, but the current "out-of-the-box" setup is not going to minimize this too much irrespective of the specialty. A focus here could be greatly embraced. #### Reasons for choosing NextGen Office The price and familiarity of the platform helped. I have templates already built, so that was easy to move over. --- ### Very Happy with NextGen Office! - Overall rating: 5/5 - Reviewer: Lloyd M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been with NextGen Office for 7 years, during that time the product has greatly evolved into an extremely reliable, easy to use software tool that meets everyone's needs. The company and the program continue to evolve to meet the ever demanding governmental requirements giving us peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NextGen Office EHR/PM is an all in one EHR,PM, clearinghouse, portal, telemed solution that can be used on any device, anywhere. The program is easy to use, intuitive and very fast to document a patient encounter. Their new Ambient Assist AI scribe makes documentation a no brainer. You can put the computer down, turn on the microphone, and focus 100% on the patient. Ambient Assist will create the structured note for you. Their customer support and ongoing commitment to training is excellent. #### Cons NextGen Office has built in patient appointment reminders via text and email, but if you want more robust patient messaging you need to use a 3rd party app. That app works well, but it would be nice to have that as a native app. #### Reasons for choosing NextGen Office NextGen Office was a true browser based program, easily used from any device and was much simpler and easier to use and easier to customize --- ### Next gen review - Overall rating: 3/5 - Reviewer: Diana T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience it was great when it came to a corporation status, meaning larger practices combine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015. #### Cons One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients. #### Reasons for switching to NextGen Office Athena one was more effective to practice physicians. --- ### Horrible- do not use - Overall rating: 1/5 - Reviewer: Kari D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Its easier to send in medications- but oh wait, it doesn't preload the quantity. Our last program populated the bottle size ( I work in ophthalmology). I cant say anything positive about this program. #### Cons Everything. Who ever designs these programs need to ask actual clinic staff/doctors/techs their opinion. We had compulink previously and we thought that was bad. We're all wishing for that program back. Nothing is user friendly. If your thinking of switching your office to this software- DONT!!! #### Reasons for switching to NextGen Office Compulink, IMED, Medflo It was not up to me, or we would not have switched. Next tech is 10/10, try simulating their design. Wish my company would pay for the better software. --- ### Don’t do it - Overall rating: 2/5 - Reviewer: Beth B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Generally, I would highly recommend picking something different. There are much better systems out there for much cheaper cost. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The actual patient encounter portion was fairly user-friendly. It was still extremely heavy, but they allowed you to have templates which helped somewhat. #### Cons The billing side was absolutely horrendous. The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers. The customer service was extremely difficult to work with. You would ask a question and wait for a cuff circular non-answer response for weeks. We finally got to enough complaints that we got to speak to a manager and basically they said too bad so sad about all of our concerns. We left them the second our contract was up. #### Reasons for choosing NextGen Office My business partner chose it because she used it in the past #### Vendor response Hi Beth, We appreciate you taking the time to share your experience. It's great to hear that the clinical side of the platform offered value, especially with the use of templates. That said, we understand your frustration regarding the billing tools and support experience. Our internal teams are always working to improve our billing workflows and revamp our support escalation process to prevent the delays and circular responses you described. We recognize that no system is one-size-fits-all, and while we regret that we weren’t the right fit for your practice at the time, we’d welcome the chance to demonstrate how things have evolved. If you're open to a conversation or feedback follow-up, feel free to reach out—we’re always looking to improve. Wishing you and your team continued success. —The NextGen Healthcare Team Replied May 2025 --- ### Great partner with Nexthen - Overall rating: 5/5 - Reviewer: Lisette N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Nextgen has been very positive. Support has been great. My sales rep is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use, very user friendly. Practice Management is fantastic and efficient. Billing and Insurance simple processing. #### Cons I think the cost of integrations is a bit on the higher end for many offices who want to use only the PM system with there own EHR. --- ### NGO Review - Overall rating: 4/5 - Reviewer: Hope B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm still relatively new to the Admin side of NGO, but as a clinical and clerical staff member, it's good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the user experience, the customer support, and our account rep's knowledge and helpfulness. She is truly what makes this product worth our time. #### Cons The cost of the product(s) feels excessive. The Patient Portal is terribly unfriendly to the patients and staff alike. Needs serious improvement. --- ### Gets the job done! - Overall rating: 4/5 - Reviewer: Sunaina B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's a great software, when I don't understand something I can always contact their desk support team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Allows for employee tracking, care management, and has managed cloud hosting which is incredible for the price. #### Cons The reporting and analytics were not calculated accurately. --- ### NextGen.. Creating ease in your workday - Overall rating: 5/5 - Reviewer: Crystal J. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Next Gen does amazing with automatically pulling up my claims from our customers entering their information into the automated system prior to connecting with me. This makes my job so much easier and builds some type of rapport with my customer by doing so. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and ability of automatically connecting with Avaya, and pulling up my claims for work. #### Cons The frequency it goes impaired, and the times it won’t automatically pull up claims. --- ### Next Gen Office from a Person who is not techie - Overall rating: 5/5 - Reviewer: Debbie N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered The system provides a centralised and organized repository for patient data and medical records, making it easier to access and manage patient information. The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the scheduling process. The billing and invoicing features of NextGen Office help automate the process of submitting insurance claims, tracking payment status, and generating invoices, making it easier to manage financial operations. The workflow management features of NextGen Office help streamline processes and improve overall operations within the healthcare organisation.Benefits Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care. The integration of appointment scheduling, billing, and other features help reduce administrative tasks and increase overall efficiency within the healthcare organisation. The billing and invoicing features of NextGen Office help improve financial management by automating the process of submitting insurance claims and generating invoices. NextGen Office is designed to meet HIPAA regulations, ensuring the secure storage and transmission of patient information. The system is highly customisable and can be adapted to meet the specific needs of each healthcare organisation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are several benefits to using NextGen Office, including its user-friendly interface, robust functionality, and strong customer support. The system is well-suited for small and mid-sized healthcare organizations and can be customized to meet the specific needs of each organization. It also integrates with other healthcare technologies, allowing for seamless workflow and improved patient care. #### Cons Some users have reported that NextGen Office can be slow or unreliable at times, and that certain features may require additional technical support. Some users have also reported that the software may not have all the features and functionality required by larger healthcare organizations. Additionally, the cost of implementing NextGen Office and maintaining it over time can be a significant investment for some organizations. --- ### I must be missing something.... - Overall rating: 1/5 - Reviewer: Simone H. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It does have medical diagnostic tools like the Vanderbilt already included as well as an Asthma action plan/Asthma control test and several other questionnaires that are rather necessary in primary care as well as collates the information (i.e you can compare today's Vanderbilt score with their last Vanderbilt score without having to hunt down that note). However, true to NextGen's form, the things that worked really, really well (like having the school physical form be automatically populated with the vaccines), they have somehow succeeded in completely screwing up, making the very, very few good things about NextGen a rapidly diminishing anomaly. #### Cons Where do I start??? Having to input data several different locations, it is SLOW and every single thing you want to do has to open a new window (read between the lines and understand that in an already slow program, every page you open has to load) and with all of the windows you open, there's no way to minimize them to go to another screen i.e you can't minimize the medications so that you can review the patient's last lipid panel, TSH, blood pressure, etc. You would have to close the medication module, open the orders module to review the lab then go back to the medication module and open it to make any medication changes. And if you want to make any medication changes or do any documentation at all, you have to have an open encounter and none of the encounters are labelled in any sort of orderly fashion so you have to open each encounter to find out where you put anything (again, think of each page having to load/open and taking 5-10 sec each). Medications: you have to associate a diagnosis with every single medication if you are a provider which is an awesome idea except that if you haven't previously entered that diagnosis, you can't actually save your medication and go back to it, you have to close out of the medication module, enter the diagnosis into the assessment and then go back into the medication module and re-enter all the same information again. Labs: there is no way to save quick phrases or phrases you use frequently so that conveying test results is, on a great day, a lengthy and painful process. Also, if you want to know how your current lab value compares with the previous ones, you have to open up the patient's chart and go into the order module. Entering orders: again, if the proper diagnosis isn't there, you can't save your work and open something quick to pop the diagnosis in, you have to lose all of your orders, "X" out of that screen, open up the assessment screen then go back to whichever area you were in (another lovely thing: everything is separated so putting in lab orders is separate from putting in diagnostic studies which is in a different tab than putting in referrals which is in a different tab than any clinic orders (like toradol, PPD, u/a, etc). Also, if you are ordering any sort of medication to be given in the clinic (like Toradol), if you forget to add that it's a medication, it deletes the order and you have to start all over. Various names depending on the section: sometimes it's filed under Pulmonary, sometimes it's filed under Lung, sometimes it's filed under Respiratory...and the sections aren't in any kind of order either. The routine way physicians document an exam is starting with constitutional and working your way down. Nope. Not in Nextgen. The main page of the physical exam has One Page Exam, then constitutional, then diabetic foot exam, then ears, (separate from) nose/mouth/throat then neck/thyroid then breast (huh????) on down. However, if you open up a quick-note [great concept if it worked but the software doesn't actually recognize anything is in any particular field (i.e. HPI, Physical exam) and ROS doesn't even save...so if you try to calculate the code it always comes up as a 99212)] and you want to modify the exam at all (because if you go into the one page exam and enter anything, because it doesn't actually recognize there is data there, it deletes everything except what you've just entered) you go into the "Additional" tab where the headings are (I kid you not) Neck/Thyroid then Breast then Psych then Ears then Constitutional then Respiratory then Nose/Mouth/Throat then Musculoskeletal then One Page Exam then Cardiovascular then GU then Abdomen the Skin/Hair then Head/Face then Eyes then Lymphatic then Vascular then Extremities then Rectal then Back/Spine then Neurological and on... The ROS starts with Cardiovascular and marches on down to end with Respiratory and then Vascular and one might think it was alphabetical except Reproductive is sandwiched between Immunologic and Metabolic/Endocrine. ROS: Since I brought up the review of systems, let's stop there for a moment. There are not things listed that a patient would say; they start out strong but then in Respiratory they include things like "Known TB exposure" (not really ROS but rather PMH or even HPI) and under Cardiovascular they include "Claudication" (not likely something a patient is going to complain about) and my personal favorite, under the female ROS is "Abnormal Pap smear." While there is the ability to pick "Other," most often the drop down menu that is supplied is a restatement of the things in the first menu so you have to hit escape and just type in your own words (or the patient's words). And on top of all of this, it has the audacity to be glitchy. One of the things it does for me is, even when I've entered an assessment, sometimes it doesn't recognize that it's there and then tells me to enter an assessment...news flash: because of the way the software is set up, you can't enter a plan without an assessment there, so if I got to the screen where I could enter a plan...clearly there's an assessment there...however, you can't argue with a computer... I titled this "I must be missing something" because if you go to their web page, they've got all these awards that they've won, etc and I just don't see how anyone could award them for anything. This software is abysmal at best and, if I leave my current place of employment it will be because of THIS. Not my boss, not the patients, not the money, the EHR. And this was adapted because the Illinois Primary Health Care Group that is over all of the FQHCs thought that this was the best option for Health centers that are taking care of a challenging population who needs things to be easier for them not more challenging. And with this software, I am more likely to miss things that need to be done because EVERYTHING is on a separate page and with 15 minute visits, who has time to do all that with a slow EHR??? Funny thing is, there's an update that may have fixed several of these issues but you can't task anymore so we can't upgrade. That would mean that every time you needed your nurse to do something, you couldn't send it to her, every time you wanted the front desk to schedule something you couldn't send it to them, every time you needed a follow up lab or test ordered, you couldn't send it to anyone to call the patient and do it. So either I'm missing something HUGE or the people who are evaluating NextGen and give it anything better than "Epic FAIL" are either working for the company or involved with someone who works for the company. My new analogy has become: if I did my job as well as they did theirs, I would be in prison for Manslaughter.... --- ### Great potential, but needs some improvement! - Overall rating: 3.5/5 - Reviewer: Cheryl C. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: September 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule. #### Cons You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible! --- ### 9 Years with NextGen - Overall rating: 4/5 - Reviewer: June L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. NextGen is a robust EHR that seems to offers solutions for all aspects of medical documentation including Practice Management for patient scheduling and billing. They are excellent with keeping up to date with the Regulatory, Prescribing, and Meaningful Use aspects that are required. There are calls and news letters to keep the clients informed of any upcoming changes or updates. No EHR is perfect. All have pro's and con's. We have had the opportunity to change software in the past but after consideration we decided to stay with NextGen for many reasons including cost and meeting our needs. I would recommend this software to others! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been using this product for several years now. After looking at several other EMR's NextGen seems to be more user friendly than others I have seen. There is a lot of "clicking" and navigation to be done to complete a chart but it seems to be the same with all EHR's. NextGen offers recorded trainings, WebEx and onsite trainings to get the most out of the product. Support is quick to return calls when a ticket is opened for technical assistance or if you just need help with a workflow issue. We have integration/interfaces with several other products and all work really well together. #### Cons Providers would like to see "more intuitive" templates. There are some templates that you cannot print from that would be of help, for instance the Vital Sign Graph. --- ### Worst RCM and Customer Service - Overall rating: 1/5 - Reviewer: Diana N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible experience. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Did not like. We switched from server based NexGen to MediTouch/Healthfusion in 2013. Unfortunately, NextGen bought out the company. #### Cons Overall, the software works. However, the company forces you into auto renew yearly contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (which technically the Go Live date was two months after notification), they made excuses not to cancel. First it was that we did not cancel. Then it was that we did not cancel with Clinic Anywhere. Then it was that the balance needed to be up to date before they would cancel. Mind you, we were losing money with their lack of collections and their lack of knowledge of billing. I will not get into the billing specific issues here, but any biller should know what they were doing incorrectly. This is what happens with overseas outsourcing. We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM portion of the contract. #### Reasons for switching to NextGen Office Were forced to based on a merger. --- ### Dermatology Office Using MediTouch's HealthFusion for nearly 1 year - Overall rating: 4/5 - Reviewer: Saeed J. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In 2015, I spent countless hours reviewing/sampling one EHR after another to find a good fit for what we needed/wanted in an EHR. We were moving from paper and wanted a cloud-based solution. As a dermatology office, we absolutely need the ability to document patient's skin findings on a diagram. HealthFusion was one of the few that gave this ability and even allowed us to upload our own images which we have designed for quick easy use. Most dermatologists will utilize a more derm-specific product such as Modernizing Medicine's EMA, PracticeStudio, etc, however, another criteria we wanted in our EHR was something that was truly platform-independent and browser-independent -- could work on a ChromeOS computer, a Mac, a Windows machine, Firefox, Safari, Chrome, Edge, Internet Explorer, etc. Again, MediTouch's HealthFusion EHR & Practice Management product provided this capability while other derm-specific products did not and continue not to. We also do our billing in-house and wanted a robust billing product. MediTouch is their own clearinghouse which is a big benefit so when there are issues, we don't hear from our vendor "Oh it's a problem with the Clearinghouse", instead MediTouch customer service tells us "Oh we need to fix that". Customer service is overall very good - it is here in the United States (Pacific Coast which is our local time zone) and available relatively quickly. So why not five stars? Well, the EHR itself is not designed very well for a specialty-specific practice like ours so we went through a process of customizing it for our needs. We are happy that customization was available however it was a daunting and time consuming process. While the EHR system allows for some meaningful use and PQRS measures it does NOT collect data for specialty-specific measures so it's basically useless for our PQRS/MU/MACRA reporting needs. Which is very unfortunate and might force us to move to a derm-specific product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Platform-independent (works on ChromeOS, MacOS, iOS, Android, etc.) Browser-independent (works in Chrome, Safari, Edge, Internet Explorer, Opera, etc) Cloud-based with no need for specific hardware/software in-house. Local to our time zone (Pacific) with U.S. based customer service Clearinghouse is in-house with the vendor Speed of operation - there have been moments when the cloud-based #### Cons Lack of specialty-specific Meaningful Use, PQRS, and MACRA measures Need for heavy customization for the purposes of documenting specific scenarios (specialty or otherwise) Extra components within standard documentation unnecessary for most specialties Integration of PM and EHR could be a bit better --- ### Good for now, No view for the future - Overall rating: 4/5 - Reviewer: Anna W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We enjoyed NextGen Office all around, honestly. However, they are not open to growing. They will not integrate with any other software. Their patient portal is practically impossible to gain access to. They do not provide means for virtual registration or check in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The layout was a very clean, easy on the eyes, software. It was fairly easy for patient intake and for backend charting. I believe our billing department really like it as well. #### Cons The company does not provide quick customer service. It actually took us over a year to even have a rep assigned to us. And that was after begging. --- ### If not for the reports, all would be 5 stars - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Customer service was fantastic when this was Healthfusion. Then NextGen came along and decided to cut staff, outsource and shift everyone to a website for service requests and complaints. The "Success Community" is a farce, your requests rot there until you escalate them or call in asking why they haven't been touched. The various departments no longer communicate very effectively. The people that are still employed there are great, but spread entirely too thin. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Fully intergrated. No uploading, no downloading. You enter a claim and it sends when you save it. ERA's are there daily without having to retrieve them. Everything comes to you. #### Cons The reports module is hopelessly complicated and not written for the laymen. You will either need to pay them to write custom reports for anything you need beyond the pre-made reports, or go through lengthy training and lost of practice to understand their system. --- ### NextGen Office: A Cloud-Based Productivity Suite - Overall rating: 4/5 - Reviewer: Ansh V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros NextGen Office is a cloud-based office productivity suite that includes tools for word processing, spreadsheet management, and presentation creation. One pro of NextGen Office is that it is accessible from any device with an internet connection, allowing users to work from anywhere and collaborate with colleagues in real time. Additionally, NextGen Office is typically less expensive than traditional office productivity software, as it is subscription-based rather than requiring a one-time purchase. This can make it a more cost-effective solution for businesses and individuals. #### Cons One potential con of NextGen Office is that it may require an internet connection in order to access and use the tools and features of the platform. This could potentially be an issue for users who need to work offline or do not have reliable internet access. Additionally, some users may prefer the more advanced features and customization options available in other office productivity suites, such as Microsoft Office or Google Workspace. As with any software or platform, it is important for users to carefully evaluate the pros and cons to determine if NextGen Office is the right fit for their needs. --- ### NextGen has been easy to learn and has grown with the changes that occur in the medical field. - Overall rating: 5/5 - Reviewer: Jennifer N. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered We transitioned from paper charts to this EHR. The process was challenging but nextgen navigated us through all of the ups and downs it takes to get through scanning paper records and training staff. We have improved all processes since the initial implementation. We have from scheduling on the front end to the billing and statements on the back end we improved those processes. We took our antiquated tickler tab system for prior authorization of our outpatient surgical procedures and moved it to an electronic way to tracked, authorize and then schedule procedures. This cut down on any procedure being schedules before it was approved. This help improve revenue in the long run. The benefits of patient portal are still being realized. Patients can communicate with office staff on their own schedule. After implementing online billing and payment options our payments on account have increased a great deal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to track authorizations using tasking and worklog as patient portal and how the messages easily populate into the front desk inbox. Patient portal can easily route the messages appropriately. And last, the ability to customize it to the needs of our specific practices slash specialty! #### Cons The ongoing upgrades although I know that is necessary for any EHR. Also there is no "reschedule" option for appointments. You can cancel then rebook and look at reschedule history but I personally like a reschedule button then follow the sequence needed. --- ### Not so good - Overall rating: 2/5 - Reviewer: Steven G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Not good, mistake to have changed to this program. There are much better programs that have far better functionality. Weak customer service for dealing with the frequent server issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Mostly easy for scheduling and billing processing. #### Cons Cloud based software that suffers downed servers on a near weekly basis, customer support never does anything but post a notification and then its down for extended amounts of time making it very difficult to complete our medical practice tasks and billing. --- ### I used NetGen as a biller for a large medical group - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. NextGen let us easily accept electronic charge slips, then electronically bill primary and secondary claims, and finally accept 835 files for electronic posting on all of the major carriers in our state and many of the smaller ones. It is very user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It was easy to use with about 3 different ways to do the same thing. Some might call that "redundant" but it meant that many times I didn't have to leave the screen I was working in if I happened to need to do something like request a charge review or queue a claim to bill. #### Cons It was difficult to attach a new insurance to past dates of service. Not impossible or hard, just tedious. It would be better to have a "mass change" option. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/nextgen-profile/reviews/?page=2) --- NextGen Office Reviews, Pros and Cons - 2026 Software Advice