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> Reviews of NextGen Office. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NextGen Office is a good fit for you!

Source: https://www.softwareadvice.com/medical/nextgen-profile/reviews

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NextGen Office Reviews

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[Overview](https://www.softwareadvice.com/medical/nextgen-profile/)

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# NextGen Office Reviews

## Reviews Summary

## Overall Rating

4.0

* * *

## Ratings Breakdown

5

(529)

4

(489)

3

(161)

2

(46)

1

(58)

## Secondary Ratings

Ease-of-use

3.9

Customer Support

4

Value for money

3.7

Functionality

3.9

* * *

### Pros

"The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices."

"Our organization has also started encouraging patients to request appointments through the patient portal, which has helped improve communication and patient access to care."

"It is an intuitive software and we keep notes in the patient charts for tracking interactions and action."

### Cons

"All updates seem to make the entire system crash in some way. When this happens it seems to us that the help desk has no idea how to assist with the problem, as we can not run either office without our EMR running correctly."

"They do not do well with takebacks at all. If it is a $0.00 payment you can't use the autopost feature."

"Having those locked after setup is difficult for practices that update/change."

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NextGen Office Reviews, Pros and Cons - 2026 Software Advice