NextGen Healthcare


NextGen Healthcare offers solutions for electronic health records (EHR), practice management and more.

NextGen EHR solutions are suitable for ambulatory practices of all sizes, and enable users to coordinate patient care while complying with health care reform demands such as the Merit-based Incentive Payment System (MIPS), population health and other value-based care requirements.

NextGen Enterprise EHR is built for large practices and delivers a scalable system that helps users achieve interoperability, patient engagement, regulatory compliance and value-based care delivery.

NextGen Office (formerly MediTouch) EHR is a cloud-based solution that integrates with a variety of product suites to enable point-of-care charting with talk, touch and type capabilities. It offers lab result management, patient workflow monitoring and e-prescribing.



1,085 Reviews of NextGen Healthcare

Overall rating

4.01 / 5 stars

Filters:

Showing 1 - 20 of 1,085 reviews

January 2019

Sarah from Idaho Skin Institute

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

NextGen is moving in the right direction

Pros

NextGen made it easy to schedule patients and enter in pertinent information

Cons

The only con is that is not an online software program.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Excellet easy to use EHR

Overall NextGen has been amazing for coordinating our scedhule and keeping track of patient records

Pros

Having muplitple ways to access patient information if i dont correct spelling of name or name at all

Cons

It can sometimes be confusing when there is more than one person in the system trying to work

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Billing Specialist

My four year working in NextGen and I got use it very well.

Pros

It easy to work with and very understanding.

Cons

It get slow and shut down on you when your in of your work.

January 2019

Maria from Edward M Kennedy Community Health Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Best software

Pros

Easy to use and very functional. A lot of space to write notes

Cons

the letter size is not big enough. other than that, its perfect

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

My experience

My overall experience is great. I would highly recommend. Love the layouts. Navigation is easy. Tracking appointments, updating patient information and EHR were all easily managed and integrated.

Pros

Relatively easy to use.
Took me very little time to learn it.
Once you learn it the ease of navigating helps regardless of the work load.
Used it daily while working at a medical office.
42 years strong!
This patient / physician interaction software provides and enables innovation and invention at the front lines of wellness.

Cons

Some of the templates seem a little cumbersome with a lot of clicks and sometimes the waiting time for information between clicks is a bit long.

December 2018

Malorie from Synechron

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Unique and excellent product with robust customer service

Overall I am having wonderful experience with this awesome product. It has simplified our work and made our job more easy for us.

Pros

The best part of this product is that it is the most configurable product. It provides excellent ways of developing, programming as well as configuring any template. This software fulfills all the needs of the people. Furthermore its ability of customizing is highly appreciable. It let us have much faster payments by offering us the ability to create super-bills otherwise it took much time in making it manually. So, this product is also helpful to us by saving our valuable time.

Cons

It is hard to find cons in this outstanding product. In the beginning it seems to be difficult but when you get familiar with it then you will really enjoy using it. Except this it works amazingly.

December 2018

Hilda from Medical Practice

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

1 of 5

Functionality

1 of 5

December 2018

Difficulty to use

Difficulty to find needed information and navigating through charts, it’s just a confusing software

Pros

I never like it, used it as outpatient and had to spend so much time to do one thing

Cons

Not easy to navigate in outpatient I had to spend so much time to accomplish one task, waste of time

December 2018

June from Community Health of East Tennessee

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Over all happy with NextGen

All in all I think NextGen is a great product and I would recommend to others. The positives greatly out way the negatives.

Pros

NextGen has excellent customer support. We usually get a return call on most tickets within hours. Some only minutes. Everyone is very polite and willing to help. You feel that if you do have a problem that there is always someone that will help you with a resolution and in a timely manner.
NextGen continues to make improvements and stays up to date with healthcare. (Meaningful Use, HQM, EDI, etc.)
NextGen is gearing toward more ease of use with decreasing "clicks" on the templates

Cons

Some of the templates seem a little cumbersome with a lot of clicks but as stated above this is improving. There are also some Known Issues with upgrades that cause a little inconvenience until they are corrected.

December 2018

Sandra from North Star Counseling of Jackson

Company Size: 1 employee

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Not for behavioral health

Pros

I used this at an fqhc that I worked for. My position was in behavioral health. I liked that it was customizable, but our local team had to put in a lot of hours to make it work for us. It had good privacy features and good integration with scheduling and billing. It was fairly easy to learn and use. It had decent integration of medical and behavioral health.

Cons

The behavioral health forms that came with the software were not appropriate for our use and our local team spent a significant amount of time developing new forms for us. Completed documents were often difficult to find once they were finalized. We still had to scan in a fair amount of forms.

December 2018

Elana from Carolina Heart Specialists

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

EHR

Nextgen has enabled our practice to go paperless.

Pros

I do like the functionality of the software and the ease of use for the most part.

Cons

I wish the software was more easily manipulated to fit our practice.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Good EHR

Nice product

Pros

Nextgen is a great product. Scheduling and making templates is great. Connection to medical information is okay. There are lots of layers to patient accounts which helps instead of bunching non-related information together.

Cons

Support for the product could improve, hard at times to communicate what is needed and process of adding can be slow.

December 2018

Kimberly from Urology of Indiana

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

It's fine but....

Pros

I like the layout of the "charts" and the ease of navigating from one form to another, and the prompts for ICD9 codes.

Cons

There are WAY too many steps to create imaging orders, and there is no easy way to print things like meds etc. Also, it doesn't mesh with our check out system (electronic Ipads) and it would be easier if it did.

December 2018

Kim from Renewal Counseling

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

NextGen

Overall, I would recommend NextGen, I used it for years and found it very user friendly.

Pros

NextGen is very easy to learn and to become a Superuser and help others.

Cons

Depending on physician schedules, if you have a lot of physicians its can make the font small and a little hard to read if you had any eye problems but over all a wonderful program.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Keep up with your patients!

Pros

The software can manage everything from behavioral health to dental patients. It surprisingly features pictures of body parts and teeth that you can label for the next provider to look at. It's tasks are super universal throughout departments.

Cons

I would have to say that the software face is really outdated. I feel like as the population of people that use this software gets younger that it features should appeal more to the younger generation.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

December 2018

If not for the reports, all would be 5 stars

Customer service was fantastic when this was Healthfusion. Then NextGen came along and decided to cut staff, outsource and shift everyone to a website for service requests and complaints. The "Success Community" is a farce, your requests rot there until you escalate them or call in asking why they haven't been touched. The various departments no longer communicate very effectively. The people that are still employed there are great, but spread entirely too thin.

Pros

Fully intergrated. No uploading, no downloading. You enter a claim and it sends when you save it. ERA's are there daily without having to retrieve them. Everything comes to you.

Cons

The reports module is hopelessly complicated and not written for the laymen. You will either need to pay them to write custom reports for anything you need beyond the pre-made reports, or go through lengthy training and lost of practice to understand their system.

December 2018

Christian from OCHIN, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

NextGen for Small to Midsize Healthcare Organizations

After over a decade of being a user, trainer, then developer supporting this software, I’ve seen how the software is used in healthcare organizations small, medium, and large. From experience NextGen is good for Small and Medium organizations because it’s easier to handle a moderate amount of customizations and frequency of updates/fixes with the current 8.x KBM and 5.9x App versions. Reporting is strong with the NextGen application suite because it’s based off of SQL. Vendor Support has improved over the decade I have dealt with NG.

Pros

I like that the NextGen application suite is highly customizable.

Cons

The need for many service packs or updates to address known issues.

November 2018

tina from Maryville women's Center

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Functionality

2 of 5

November 2018

Multiple klicks and tabs leads to slowdown in patient flow I spent about 2 1/2 hours every night finishing charts that i didn't have with paper charts

I would say it is about average but am definitely trying to find something better at this time.

Pros

IT is pretty intuitive and not very difficult to learn. Most of the features worked by the 8 th year that we had it, but we paid the same, for all features that were sold to us , even when they were not functional.

Cons

Worst is that it is inefficient. Also, that they will have a feature we like and it will be broken with the next upgrade. So we would gain and lose features.

November 2018

carline from SUNY Downstate

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

It is good for a small medical office

Pros

The reporting feature is very useful to capture any errors in the coding or discrepancies in collecting copayments, etc.

Cons

Some of the check feature seems a bit repetitive.

November 2018

Claudia from Grifols

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy to use and performs better than expected

Pros

It’s very user friendly. I have been in the healthcare line of work for a few years and NextGen has been proven to be the go-to software for all our needs.

Cons

Sometimes the waiting time for information to be displayed can be a little long.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

I love how easy this is to "learn".

Pros

I used this for years as an EHR for the company I worked for. It was by far the easiest to use and the best lay out.

Cons

There is nothing I don't like about this.