NextGen Healthcare


1,037 reviews(4.0/5)
1,037 reviews(4.0/5)

NextGen Healthcare offers solutions for electronic health records (EHR), practice management and more.

NextGen EHR solutions are suitable for ambulatory practices of all sizes, and enable users to coordinate patient care while complying with health care reform demands such as the Merit-based Incentive Payment System (MIPS), population health and other value-based care requirements.

NextGen Enterprise EHR is built for large practices and delivers a scalable system that helps users achieve interoperability, patient engagement, regulatory compliance and value-based care delivery.

NextGen Office (formerly MediTouch) EHR is a cloud-based solution that integrates with a variety of product suites to enable point-of-care charting with talk, touch and type capabilities. It offers lab result management, patient workflow monitoring and e-prescribing.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

1037 Reviews of NextGen Healthcare

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  • Taylor from Grace Health

    Specialty: Community health center / FQHC

    Number of employees: 201-500 employees

    August 2018

    Better than some, but not Epic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Try to offer lots of solutions, templates, and various specialty focuses. This is a solid ambulatory EHR.

    Cons

    Interoperability, even within NextGen applications is lacking. System performance is also impacted by regulatory requirements and how they are coded in the system.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tori from Tanner Clinic

    Number of employees: 501-1,000 employees

    August 2018

    Great For Custom Templates

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Several years a healthcare clinic using this software.

    Pros

    One of the few EMR software packages that allows you to create custom templates.

    Cons

    Can be slow to load information at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bernard from UAB

    Specialty: Ophthalmology

    Number of employees: 201-500 employees

    August 2018

    Probably the worst EHR that has ever been.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Only good for billing. Not much else to say about it.

    Cons

    The least physician friendly software I can imagine. Impossible to operate without a scribe. Disactivates automatically after just 2 weeks of inactivity and it's invariably a nightmare to reactivate it (a phone call to IT, 5-15mins of waiting, sometimes more). Seriously? 2 weeks? You have got to be kidding me...

    This review was submitted organically. No incentive was offered
    Review Source
  • Katelyn from SDSM

    Specialty: Orthopedics / sports medicine

    Number of employees: 51-200 employees

    August 2018

    NextGen

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I highly recommend this EHR system for any medical clinic looking for a better system!

    Pros

    This is one of the easiest EHR systems I've encountered with a lot great features especially for an orthopedic office. From scheduling patients to telephone encounters, it's super easy navigate and keep appropriate documentation. I like the viewing the schedule because it's easy to see all doctors that are within that clinic so you can easily schedule patients. Sending other team members tasks regarding phone calls or any messages is simple.

    Cons

    Finding certain documents was a tad bit tricky but that could have been within the clinic side with naming certain documents correctly. Other than that, not much else would be on my con list.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    July 2018

    NextGen? More like LastGen

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not much to like about NextGen Population Health. I've been assigned to work with this application on a couple of projects in 2017 and oh my god was it giving me a headache. Not many positive aspects I can list to be honest.

    Cons

    Honestly, where do I begin? Let's start with something basic. Just searching up medical history would return many results that have nothing to do with what you search for? Tons of little bugs and mistakes that need fixing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anthony from Sutter

    July 2018

    Great database structure

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Speaking as a BI professional. NextGen has the best structure for their underlying database. It is easy and intuitive to learn and use.

    Cons

    As with all EHRs, out of the box reporting is terrible. You need your own developers to really get at the BI side of things.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lyn from Red House Medical Billing

    Number of employees: 11-50 employees

    July 2018

    Customer Service has disappeared.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I DID get great service and support until NextGen bought Healthfusion. Now I don't get a lot of benefit from it.

    Pros

    Healthfusion is fully integrated. You don't have to upload/download, verything is on auto. You post a charge, the claim transmits. ERA's automatically download and are there when you look for them. Total package.

    Cons

    NextGen. They are the absolute worst. Customer service reps used to be great, now that NextGen has taken over they are purposely useless because they want all requests to go through a website. Those requests are not followed up on in any timely manner. Everything now takes a month when it used to take a week. Staff has been reduced, personal contact has been almost eliminated. The moment I find another software that I like HALF as well, I'm done.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Good software but could be a little more user friendly in some areas

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It simplifies the billing process from charge entry to electronic billing to payment posting.

    Pros

    The EPM side is easy to learn even as a beginner so training new billing employees has been easy. Having EPM and EHR connected makes it easy to toggle between the 2.

    Cons

    The reporting features for sure. The reports are difficult to get what you want and aren't flexible or easily modified to fit what we need sometimes. Basic monthly reports are fine, it's when we're looking to run something specific that it seems impossible.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leisa from Westcliff Optometry

    Number of employees: 2-10 employees

    July 2018

    simple to use and easy instructions for beginners

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Just a good system to use.

    Pros

    The software is formatted to make it very easy to move from screen to screen without difficulty. The ability to teach the system to first time users is very basic with step by step instructions that are capable with types of systems. it is almost self explanatory in terms of use if you just basically follow the step by step logical format.

    Cons

    The initial start up process is sometimes a bit to long in the morning when initiation of the occurs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    I used NextGen all through school and it was always hard to learn and become stressful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about NextGen is that it is very organized by exam findings and procedures. I also really like how you can print off a summary of your chart to put in a letter. It makes it simple to send reports.

    Cons

    What I like least about Nextgen is that there is too much clicking. You have to click every box in order to do anything. I also don't like that the tab cycle through. I would rather click on each tab individually.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    I used NetGen as a biller for a large medical group

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NextGen let us easily accept electronic charge slips, then electronically bill primary and secondary claims, and finally accept 835 files for electronic posting on all of the major carriers in our state and many of the smaller ones. It is very user friendly.

    Pros

    It was easy to use with about 3 different ways to do the same thing. Some might call that "redundant" but it meant that many times I didn't have to leave the screen I was working in if I happened to need to do something like request a charge review or queue a claim to bill.

    Cons

    It was difficult to attach a new insurance to past dates of service. Not impossible or hard, just tedious. It would be better to have a "mass change" option.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kellie from Medical

    Specialty: Ophthalmology

    Number of employees: 201-500 employees

    July 2018

    I have seven years and counting work experience with Nexgen in opthalmology it is tedious and time consuming.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Please make Nexgen a more user friendly system. Too much navigating and entering that takes away time from the patient.

    Pros

    The history page can click multiple diagnosis's at one time to save, which is the only efficient part of this system.

    Cons

    Everything! To explain it takes 20 minutes to enter in patient information for a complete exam due to the complexity of the system. I believe there are two many pages and to much emphasis on detail. Too much pop ups and options. The program needs to be condensed to one page and simplistic not a vomit of resources that you have to search for. I do not recommend this product to companies.

    This review was submitted organically. No incentive was offered
    Review Source
  • STACY from DR. WILLIE LOUIS, M.D.

    Specialty: Family medicine

    Number of employees: 2-10 employees

    June 2018

    LOW QUALITY CUSTOMER SERVICE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NONE

    Pros

    THE TOOLS THIS SOFTWARE HAS FOR COLLECTIONS IS GREAT.....IF YOU HAVE BEEN TRAINED TO USE THEM PROPERLY.

    Cons

    THE CUSTOMER SERVICE IS HORRIBLE. YOU ARE REQUIRED TO CREATE A "CASE" FOR ANY ISSUES THAT NEED TO BE RESOLVED...URGENT OR NOT. THE PROBLEM IS, IT MAY BE SEVERAL DAYS BEFORE YOUR CASE HAS BEEN "ASSIGNED" TO A REP. THEREFORE ANY "RESOLUTION" WILL TAKE A WEEK OR TWO. UNACCEPTABLE!!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    June 2018

    I believed in better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The patient information exchange is great as it allows me to share (and receive) data from my staff and other teams, even at the POC

    Cons

    Nothing really ...........overall its an excellent platform and I have nothing bad to say about it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Y B from Podiatric Physician

    Specialty: Podiatry

    Number of employees: 2-10 employees

    June 2018

    Run away... awful customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Apparently since NextGen bought out MediTouch/HealthFusion their customer service has is awful. I regret signing a year contract with them, if given the opportunity I would leave right now.

    Pros

    Nothing yet, comparable to my previous EHR, with exception that they had a much better customer service.

    Cons

    Worst to nonexistent customer service!! Your salesperson or project manager don’t have the time to return calls or answer their emails. Saleswoman did have time to speak to you when trying to make a sale.

    This review was submitted organically. No incentive was offered
    Review Source
  • Amy from Physicians Multispecialty Group

    Number of employees: 201-500 employees

    June 2018

    NextGen turns you from a physician into a data entry technician.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Too few to mention.

    Pros

    NextGen is a powerful system, in that there is very little that it can't do. And it does meet all the meaningful use measures set forth by CMS.

    Cons

    Extremely cumbersome to navigate between screens, lots of clicks and scrolling to access necessary information. There's no consistency (sometimes doctors' names are listed alphabetically by 1st name, sometimes by last name; templates not laid out with same design, as if developed by different teams that didn't talk to each other). Absolutely NOT customizable, especially at the user level. Contains many glitches, some of which are downright dangerous to our patients. Not really usable on mobile devices (you need a really big screen to be able to use NextGen effectively). Customer support is about non-existent.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    June 2018

    Not the best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I guess the only pro i noticed with this site was that the layout and format was easy to understand.

    Cons

    There are too many ways to do the same thing. This gets very confusing and I feel like things can get lost. The customer support wasnt the greatest. I seemed to always get locked out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tiffany from Southwest kidney institute

    Specialty: Nephrology

    Number of employees: 51-200 employees

    June 2018

    NextGen Healthcare is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that NextGen Healthcare is easy to use. All the tools are there to aid you in great care for our patients

    Cons

    I dont have any cons, I think NGH is a great program for any medical offices to use! I would recommend it!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ryan from Community Medical Center, Inc.

    Number of employees: 51-200 employees

    June 2018

    NextGen has been improving in the last few years in terms of functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The SQL database is great, easy to get information out of. Reporting is very strong

    Pros

    Nice suite of features, they are continuing to add new features through aggressive mergers with 3rd party software and starting to focus on value based care.

    Cons

    The templates can be rather clunky and they look dated. It's also a bit slow compared to other EMRs I've worked on/with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Hope from Optometry

    June 2018

    I used this system as an optometry student and it was difficult to learn at first but became easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that you can put in the "within normal limits" and with an ease of pushing a button have all WNL clicked. That way you can save time if everything is normal.

    Cons

    The thing I like least about NextGen is that there is a lot of clicking. When you are in a hurry this becomes very frustrating.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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