NextGen Healthcare


 

NextGen offers an integrated suite of electronic health record, practice management, revenue cycle management, clinical content, population health, analytics, HIE/interoperability, and EDI solutions delivered on enterprise, cloud, and mobile platforms.

NextGen Professional Services comprise clinical, financial, and technical consulting. Clinical consulting services help physicians align clinical workflows with new value-based care reimbursements. Financial consulting helps practice management optimize the HIT investment. Technical consulting helps practices align HIT with goals and processes of the practice.

NextGen Healthcare clients participate in more than 33% of Accountable Care Organizations across the nation. More than 40% of NextGen Healthcare primary care clients are accredited Patient Centered Medical Homes. NextGen Healthcare supports more than 25 practice specialties.

 

NextGen Healthcare - Graphical exam tool
 
  • NextGen Healthcare - Graphical exam tool
    Graphical exam tool
  • NextGen Healthcare - Provider approval queue
    Provider approval queue
  • NextGen Healthcare - Practice management appointments
    Practice management appointments
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

502 Reviews of NextGen Healthcare

 

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Software Advice Reviews (90)
More Reviews (412)

Showing 1-20 of 90

Suki from Lehigh Eye Specialists
Specialty: Ophthalmology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Instruction Book

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We can make our schedule pretty to identify doctors and clinics in different colors. Makes it easy to schedule,

Cons

Wish there was a big book of instruction or a big book of how things work. I don't like relying on the Community for answers.

Review Source
 
 

Julia from Waco Gastroenterology Associates
Specialty: Gastroenterology
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the support! Anytime I put in a ticket, which is almost daily, the support person is always kind, patient, and gracious to me

Cons

I think it is a bit cumbersome. I wish it was more user friendly. I wish it was more of point and click type of product - easier workflow

Review Source
 
 

noel from University of San Diego
Specialty: Cardiology
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

NextGen EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nextgen allows you to have much experience using many features. When it comes to feature sets Nextgen has many, but you will pay for it. Although it's a solid product it may not be for small practices under 5 physicians.Many features. Patient portal integration.Thorough documentation for providers to provide great care for the patient. It's incredibly easy to upgrade and maintain the product suite.

Review Source
 
 

Stephanie from The Law Offices of Timothy L. Lapointe, P.C.
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I have used it to obtain medical records for clients at work and also for viewing members of my family and my personal medical records.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is pretty user friendly overall. There is not anything that really stands out about it though that I can really think of.

Cons

In comparison to other medical records portals, this one is not the most ideal but it is better than others but doesn't give you as many options or as much information as some do.

Review Source
 
 

TL from Berg Eye Center
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Client Support is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Client Support and training are excellent and patient when training clients on new products. Nextgen is very easy to use daily.

Cons

I would like to have access to all options when creating a report. All columns should be available in file maintenance for clients to create custom reports from scratch, not from reports Nextgen has pre-loaded.

Review Source
 
 

Scott from CSRA
Specialty: Other specialty
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

From patient perspective this software is pathetic

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can email your doctor. You can see appointments. You can see previous statements. Whoopee, basic functionality that any software can do.

Cons

I design and implement software solutions for a living. I would be embarrassed to sell and implement NextMD. My Doctor's medical practice uses NextMD/NextGen. This software is very unresponsive to navigation inputs. When you view areas such as charts (which rarely works when you click on the View my Chart drop down), the data is not user friendly in presentation and it's difficult to retrieve. Additionally doctor will only electronically provide me lab results if I officially request. The documented instructions provided by the software vendor on how to request are totally incorrect and each 6 months I have to figure out how to do it again. When I complained to Doctor's office, they told me many people have had problems requesting their records using this software.
Additionally, their approach to access "security" is the usual standard lawyer bull of threatening statements followed by their technical approach of "What's your mother's maiden name". Wow, something anyone proficient in google can find.
Bottom line is from a user perspective this software is pathetic and not very usable. I find it hard to believe any medical practice would purchase it.

Review Source
 
 

John from Colorado Rehab
Specialty: Pain management
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Potentially great product but needs time and money investment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Once time and effort is put into massaging NextGen, it is a very robust and flexible system. This is probably a great system for medium to large organizations that has a dedicated IT person on staff.

Pros

Highly customizable and flexible but at a price. Client (PC) software has a version check feature that will auto-update to the latest version installed on the server. Highly customizable reporting feature.

Cons

Customizibility comes at a price - training and support costs. To get the most out of NextGen, serious training for end-user support as well as IT support is highly recommended. Updates and upgrades can be a little intense as they require technical knowledge.

 
 

William from Hudson Eye Physicians & Surgeons
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

18 year user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you have been with a company for 1 yrs you would expect them to offer you some courtesy and assistance in trying to move to their current "standard". Not the case. And if you have a question on support fees - good luck in getting someone to pay attention to you

Pros

If you want it to happen in the EHR, you likely can build it within NextGen. Structure allows for a ton of customization, but that too is a detriment.

Cons

See Pros - Requires a lot of user maintenance. Going with their standardized database requires an inordinate amount of time and effort. If you are on your own database and want to move - forget it!

 
 

Taylor from Grace Health
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Perfect for our multi-specialty practice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer support
Client Care rep works to help us find solutions
Great value for the money
RCM helps with managing revenue

Cons

We've had some turnover with our account manager in recent months and this has made some things very difficult.

 
 

Angela from School Health Clinics of Santa Clara County
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

No good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked with multiple EMRs and this is one of the worst. Do not buy this product.

Pros

Billing and childhood vaccines are probably the best designed parts of the EMR.

Cons

Difficult to use, poorly designed. Way too many clicks, unable to run useful reports on the simplest measures. Hard to search for old notes, lab interface is glitchy, can't follow a problem list over time, absolutely no help for chronic care management or preventative care. Did they get any physician input when creating this product? It seems to be designed completely for billing, not for charting.

 
 

Todd from Prairie Clinic
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

NextGen helps us comply

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NextGen helps us with our regulatory and quality performance compliance. It is fairly intuitive and customizable, although too much customization requires additional considerations when upgrading.

Pros

Customization is good. Workflow is fairly good and improving.

Cons

Some things still take extra clicks.

 
 

Ako from iPN
Specialty: Multi-specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Direcor of IT Perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Using the software since 2000. They are usually in the 1st wave of EMR software companies that are certified to the latest standards. You get out of it what you put into it. There is so much it can do but you need to make sure your staff is trained and continues to train as rules and regulations change that require software changes. They have a robust community of existing clients who share best practices. Internal reporting is good however the database is open so if you have staff that know SQL you can pretty much get what you want.

Pros

Interoperability - Very easy to send and receive clinical data from other healthcare systems.

Cons

Initial price point is off putting however unlike other EMR products they don't nickle and dime for every little "feature"

Advice to Others

Ask other folks what they are using. Get on their user forums to see what issues other clients are having.

 
 

Shari from Elic heath centers
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Next-gen software rating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software for the most is pretty nice system. I don't have much experience with it but when I do use it it's pretty straight forward.

Pros

It's fairly easy to use once you know what you are doing.

Cons

Takes a little while to learn all the features that it can do.

 
 

Tony from Elica Health Centers
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

NextGen For Real?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love it. It works great with Qsi Dental. It gets the job done. Cant do everything we want to do because of our hosted provider but thats no fault to dell or anything.

Pros

Great plug ins.

Cons

Wished it was more robust.

Advice to Others

Its fuctional.

 
 

Kellie from EARH
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

NextGen Flexibility

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

NextGen has the flexibility to customize without losing the functionality of software.

Pros

Easy to use!

Cons

Can Feel like a lot of clicking and providers would like more characters allowances in some of the text boxes.

 
 

Deana from Family Health Center
Specialty: Dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

EDR PM EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like the way that the software works together. It makes patient care work smoothly.

Pros

Everything working together

 
 

Yvonne from ft bend gastro
Specialty: Gastroenterology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Love hate relationship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the end result, but the install and training and white paper becomes overwhelming at times.

 
 

Kachina from Lone Star Circle of Care
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Overall Good Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are pros and cons with any PM/EHR system on the market today. There is no one perfect solution but NextGen has made great strides to begin listening to their clients and developing their product around client needs. This did not appear to be their methodology in previous years so this shift was most welcomed. The PM side of NextGen has been fairly strong from the beginning and has wide reporting capabilities. The core application side of the EHR is intact. The KBM side of the EHR still needs overhaul in some areas, but the current items in the works show the shift in the right direction.

Pros

Reporting

Cons

KBM for Behavioral Health is still way behind the current needs.

Advice to Others

Take a look at NextGen. If you purchase, don't get carried away with customizing early on as it can become a very deep rabbit hole that is hard to climb out of. Try to use the out-of-the-box versions first.

 
 

Marsha from Fort Bend Gastroenterology
Specialty: Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Cant live without it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Being a solo practice in in Gastroenterology, we could not survive without the support we receive from our Nextgen relationship. We have an account manager that makes our experience more personal and the additional webinars for educating our staff on all topices are espcecially helpful.

Pros

Constant upgrading to make life easier

Cons

Sometimes the costs of new items or abilities is too expensive for solo practitioners but is improving!

Advice to Others

Contact NextGen to tell you how they can optimize your life

 
 

Freddie from La Clinica
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Nextgen EPM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fairly new to using Nextgen but it has been a good system and is very comparable to GE Centricity and eClinicalWorks

Pros

User friendly

Cons

Dashboard isn't standard

 
 
 
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Showing 1-20 of 412

Dreama from Extended Arm Physicians

November 2017

November 2017

Useful application, though not always easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A definite pro of this software is the ability to navigate to the screens and order test in multiple ways.

Cons

What I like least about this software is that a lot of the useful applications have been outsourced to other companies that have to be bought.

Review Source: Capterra
 

Angelina from Horizon Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Have had all great experiences with NextGen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like the how easy it is to use the system. They work to make sure they meet the needs of all. We have multiple specialties and there is several templates for each specialty.

Review Source: Capterra
 

Kandice from American Vision Partners
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

Used for about 7 years, many issues resolved by the techs at Nextgen with a quick response.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Very small period of training for new employees. Easy layout of the available options with the PM program

Cons

The flow of screen is not very intuitive to the user needs. Inability to run reports in user notes. At some of the options are not as useful for sub-specialty

Review Source: Capterra
 

Wayne from Hunterdon Healthcare System

November 2017

November 2017

Active user since 2011, champion for a large pediatric practice. Now in oversight position as CMIO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I most like having access to the medical record anywhere I have internet access. No more chart being "lost", different office, or not available after hours. Ability to monitor clinical metrics by provider is very helpful for meeting PCMH and ACO requirements.

Cons

Still to many clicks! (us docs will only be truly happy when there is only 1!). System speed needs improvement.

Review Source: Capterra
 

Caroline from Hanger

November 2017

November 2017

Love the flexibility to configure what is needed including exceptions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent support - People and documents and training are helpful and available. The professionalism and expertise of the support staff, especially the engineers and developers is commendable.Improved visibility to the status of clinical workflow (no undone work hiding in paper charts), and administrative workflow status (tasking, eligibility, unbilled, rejections, etc).

Cons

"Working as designed" - Frustrating how long it can take to get fixes for defects developed, and released. If you are affected by a defect that does not have a workaround, or a painful workaround, it is hard to wait in line while other (understandably) priorities are ahead of yours.

Review Source: Capterra
 

Greg from WVPHA

November 2017

November 2017

Excellent overall vision, fair to poor execution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Practice Management Suite is very good to excellent overall.
Connectivity is a plus - interface support is very good.
Interoperability is moving in the right direction.
Overall support and communication has really improved.

Cons

Usability of EHR is poor. Quality control is fair at best, and not improving so far. The patient portal is not well designed and does not deliver an acceptable consumer experience.

Review Source: Capterra
 

RENEE from Blackstone Valley Community HealthCare
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

A sophisticated program that, when setup properly, is powerful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is highly customizable. There are many features that make the program nimble and sophisticated. A robust product that interfaces with add-on products to further customize your experience and meet your needs.

Cons

Too many layers, should be more streamlined so workflows are more efficient. Too many clicks and small check boxes that can be easily over looked like fully saving and completing phone encounters and encounter notes.

Review Source: Capterra
 

Dana from Ocala Eye, PA

November 2017

November 2017

NextGen PM is the best practice management system I have used in my 25+ years of experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to pull customized reports to get specific data. The accounts receivable functionality is top notch.

Cons

The upgrade process can be very labor intensive. The EHR Ophthalmology templates could use need some improvement in the provider workflow.

Review Source: Capterra
 

Brandy from Quality of Life Health Services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

My experience has been great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like everything about the software that I have utilized. I have always received great support, Have had the system since 2004

Review Source: Capterra
 

Laura from Neuromuscular & Rehab Associates of Northern Michigan
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Have great support systems in place.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has helped us meet Meaningful use and has a great reporting tool.

Pros

It's diversity and configurability. It's a very robust program. Our specialty is unique and we've been able to not only configure for our needs, but have worked with NextGen partners to customize some of our needs.

Cons

It is definitely expensive. There seems to be a cost associated with a lot of necessary pieces. They have improved this, but in the past I felt we were nickel'd and dime'd a lot. We are a small practice and every penny counts!

Review Source: Capterra
 

Wendy from QOL

November 2017

November 2017

Always had a good experience with this vendor.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Offers a variety of specialties. Great customer service. Offer account managers to assist with any problems you may experience.

Cons

Sometimes the workflow isn't streamlined. I don't have many cons about this vendor. Always have support when you have trouble.

Review Source: Capterra
 

Anne from HealthPoint

November 2017

November 2017

Product getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reporting capability. The ability to get data entries into the chart. Integration with lab is also a bonus

Cons

Amount of clicks and number of windows needed. Wish that EDR was integrated more rather than be a separate product

Review Source: Capterra
 

Freddie from La Clinica de la Raza

November 2017

November 2017

Mostly positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the visual design, it is very appealing and looks easy on the eye. Good use of color. Not to Harsh

Cons

It has some limitations, but I think these will be addressed at the next upgrade. The set up can be cumbersome and some things should be more connected in the encounter rate library and in the contracts module

Review Source: Capterra
 

San from APHCV
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

It is not perfect but there have been significant improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Felxibility, openess and willingness to listen to customer. Acceess to Nextgen team is easy. Usergroup is powerful

Cons

Slow development. There are too many priorities and there is not enough devlelopment to catch up. Some times changes are slow to come.

Review Source: Capterra
 

Annette from Tejas Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Long term, ever evolving, supportive and effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Job security as the trainer, upgrader, manager and reporting specialist.

Pros

The features and options are comprehensive. Success community and support are really good. The workflows are good and ever improving. Reporting, interfaces and interoperability are strong.

Cons

There are some features that stand alone and don't feed into other templates. There are a lot of "save and close" requirements that could be streamlined.

Review Source: Capterra
 

Sheree from Shepherd Eye Center

November 2017

November 2017

I like software because it is very useful to the company.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It is very easy to use and navigate through the system. When a new hire comes aboard it easy to teach them and very hands on.

Cons

The updates can be very hard to navigate when your looking for a button that's not on the menu. When you need to find something right away it takes a while before you to get a respond back.

Review Source: Capterra
 

Lori from Meridian Health Services

November 2017

November 2017

It is incredibly easy to maneuver the system. It's the 3rd EHR I've worked with and I really like i

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The health promotion plan allows us to capture many important things for patients in one place. That is really user friendly.

Cons

The UDS reporting system hasn't been the greatest, but I'm excited to see the new one. The preview we saw at UGM looked great

Review Source: Capterra
 

Margaret from Canyonlands Helathcare

November 2017

November 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Now that EHR and PM talk more. Helps the front office staff have a better workday. They are able to help patients more affiant.

Review Source: Capterra
 

Claudia from Mendocino Coast Clinics

November 2017

November 2017

EHR is overall getting better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I personally find EHR easy to use and intuitive. I, however, am a person who loves computers. Some of my providers do not agree. I like the use of tabs and panels, I like the use of my phrases, favorites in the med module and template sets.

Cons

One of the features I like about EHR is that there are many ways you can preform a task. That being said, some folks do not like this feature; they would rather have only one way of performing a task. Also, when NG adopts a new way of performing a task then returns to the old way, all the providers get confused. For example, the providers were very used to My Plan when we were told it was no longer supported, that we had to go to the Orders Module. Now we are told to use My Custom Plan. It will be difficult to go back.

Review Source: Capterra
 

Melanie from Shepherd Eye Center
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

We use Next-Gen to schedule patients in a timely manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it to schedule and manager employees and patients. To provide quick appointments with accurate information so when they come to their appointment they are able to be worked up and seen in a timely and professional manor.

Pros

I enjoy working with Next-gen because of the ease of use. It is easy to train on and I have entry level employees who can pick up the software easily.

Cons

Although new process and update are very important some updates can be harder to navigate. We tend to have to reteach processes to employees and have to find where new buttons or areas to use the features.

Review Source: Capterra
 
 
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