NextGen Healthcare


 

NextGen Healthcare is cloud-based electronic health records (EHR) and practice management solution for small, midsize and large practices. It is designed for specialties including behavioral health, ophthalmic medicine, orthopedics, podiatry, primary care, tribal health, urgent care, surgical specialties, women's health and more. Primary features include health records, practice management, financial management, clinical care and connected health.

It also offers lab result management, patient workflow monitoring, patient engagement, transcription and e-prescribing. It allows users to coordinate patient care while complying with health care reform demands such as the Merit-based Incentive Payment System (MIPS), population health and other value-based care requirements.

It integrates with a variety of product suites to enable point-of-care charting with talk, touch and type capabilities. Support is offered via email and over the phone.

 

NextGen Healthcare - NextGen Enterprise graphic exam tool
 
  • NextGen Healthcare - NextGen Enterprise graphic exam tool
    NextGen Enterprise graphic exam tool
  • NextGen Healthcare - NextGen Enterprise approval queue
    NextGen Enterprise approval queue
  • NextGen Healthcare - NextGen Enterprise PM appointments
    NextGen Enterprise PM appointments
  • NextGen Healthcare - NextGen Office patient tracker
    NextGen Office patient tracker
  • NextGen Healthcare - NextGen Office image drawing
    NextGen Office image drawing
  • NextGen Healthcare - NextGen Office reporting
    NextGen Office reporting
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,023 Reviews of NextGen Healthcare

 

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Software Advice Reviews (557)
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Showing 1-20 of 557

Y B from Podiatric Physician
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Run away... awful customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Apparently since NextGen bought out MediTouch/HealthFusion their customer service has is awful. I regret signing a year contract with them, if given the opportunity I would leave right now.

Pros

Nothing yet, comparable to my previous EHR, with exception that they had a much better customer service.

Cons

Worst to nonexistent customer service!! Your salesperson or project manager don’t have the time to return calls or answer their emails. Saleswoman did have time to speak to you when trying to make a sale.

Review Source
 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

NextGen Healthcare is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that NextGen Healthcare is easy to use. All the tools are there to aid you in great care for our patients

Cons

I dont have any cons, I think NGH is a great program for any medical offices to use! I would recommend it!

Review Source
 
 

Ralf from Lukner Medical Clinic PLLC
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

(For the MediTouch/Office product for small clinics)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

* Probably the best software for a small clinic that I am aware of.
* Support is excellent.
* It's a good value.
* The software is continuously improving and getting new and improved features.
* NextGen listens to user concerns and addresses major problems quickly and effectively.

Pros

* No hardware required.
* Easy to set up and use.
* Full-featured.
* Excellent support.
* Great for MIPS and MU.
* Good integration with fax or direct message.
* Very nice electronic order interface for Quest (and probably other vendors).

Cons

* Speed and reliability could improve somewhat (we use the web-based software).
* CCDA import and export are fragile and barely work.
* Billing module is functional but requires experienced billers to make it work well.

Review Source
 
 

barry from county podiatry associates,pa
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

EDI enrollment department is beyond stupid

Pros

Everything unwed is there, but difficult to find. Navigating the software is very confusing. Difficult to understand the system.

Cons

Terrible support. Not knowlible not cooperative and EDI people are just plan dumb. It took over 3 months to get some insurers enrolled

Review Source
 
 

June from Community Health of East Tennessee
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Over all happy with NextGen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NextGen has a lot of pluses.. We are able to capture information well to meet measures and compliance. We had the opportunity to switch to another EMR but chose to stay with this product due to reliability and great customer service.

Pros

Customer Service is great. It is very easy to submit a ticket for support. Turn around time is very quick. The support team is very nice and easy to work with. Some go above and beyond to help.
System is able to capture most of your documentation needs
On-site trainers are excellent to work with

Cons

NextGen can be over whelming to some users. Especially providers. The complaints are "a lot of clicking". Some templates are cumbersome. The new Inbox/PAQ can be confusing.

Review Source
 
 

adam from apw health
Specialty: Anesthesiology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

company keeps charging no matter what

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

horrible ethics in company, main focus is to bill you to death. Expect to have trouble dealing with company even after you cancel. For us, we had canceled our service in 10/17 for the above mentioned reasons and just got billed again this april 2018! we are currently fighting the charge but you can imagine the waste of time and effort in dealing with these games.

Pros

emr works looks cool in the demo sales person is friendly but that is where it ends once you sign up expect a different story

Cons

poor implementation team, expect to keep get billed and having trouble canceling the service. EMR system is very very slow. Most staff members found it unusable due to the slowness of the system

Review Source
 
 

Bijoy from Texas Brain and Spine Center, P.A.
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Almost Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommend this software to anyone looking to make their office efficient.

Pros

ERA integration is spot on. Has eliminated the biller position. Takes about 2-3 hours week for a busy specialty practice. Includes billing and posting.
MACRA data aggregation was phenomenal. Made things in the office a whole lot easier.

Cons

Lab integrations could be better along with tracking data set points for blood work or vitals.
They offer text messaging for the appointment. Wish there was a way to shut if off for certain appointments/patients/resources.

Review Source
 
 

Philip from San Diego Urology
Specialty: Urology
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Quality and funtionality has gotten significantly worse since Healthfusion got bought by Nextgen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Used to have fantastic live web based support group every day with a completely informed support staff. This was discontinued by Nextgen. Used to have in depth informative appropriate web based tutorials. Nextgen got rid of these and now there is simplistic insufficient web based support. I am looking for a new cloud based EMR

Pros

It is cloud based so you can review a patient from any computer or smart phone. All the IT download improvements are done by them.

Cons

The web based support an live support is now lacking since the company was bought by Nextgen. If you don't know what you are doing or face a new problem - good luck.

Review Source
 
 

Dr. Allen from Georgia Pain Associates
Specialty: Pain management
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Nextgen has improved on the Meditouch EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gradually improving. We have decided to hold off on changing our EHR for now because of these improvements. Hopefully, the trend will continue.

Pros

Uses Google Chrome.
Very fast, especially when using "wired" vs WiFi.
Mac-friendly.
E-Rx of Controlled Substances works well.

Cons

Support is much better with Nextgen than with HealthFusion, but still rather slow
Occasionally, their server goes down and we are dead in the water. Thankfully, this has improved, but still should NEVER happen in this day and age. With that in mind, they should allow for a Read-Only in-office server so that we could at least access the most recent office visit and the patient's meds when their server is down, but there is no accomodation for this.
Rather difficult to make changes in the templates if you are not VERY good at this sort of thing.
The listing of meds and problems requires closing the office notes to view. These should open in separate windows. Also, you should be able to view more than 1 office visit at a time, but instead, you must close 1 OV to look at a previous OV.
Initial training from HealthFusion was virtually non-existent. We were just referred to online videos. Maybe there is now an option for on-site instruction, but we never received it.

Review Source
 
 

Ron from University
Specialty: Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Poor customer support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is a beginners program that needs significant overhauling to make it meet the CMS requirements.
The time requirements for physicians to use this is enormous in addition to the learning curve.
I would think twice before you commit to this system and make sure that information is exportable to another if you have to change!

Pros

Lots of bells and whistles that appear on first blush to be useful and integrated, which is deceiving because they are not.

Cons

Some of the bells and whistles don't work
Because there is no usable "instruction manual," the lack of intuitive movement amongst the screens is cumbersome.
The support on the programs is almost as bad as getting help from Quicken or Comcast. They are slow and they don't know the system, you spend hours upon hours trying to get an answer (which often is not correct). They are learning the system on your time.
The communication system is out of the dark ages.
The displays of data needs to be significantly improved.
This system is down way too much.

Review Source
 
 

TARYN from Global Pain Management
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

This system is adequate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

they have designed this system to work well on a tablet. It has big buttons for ease of use. The system has many options for you to personalize to your standards.

Cons

It can be hard a times to get extra training after implementing. The sections for scanned documents saves by date and not by the subcategory (exp: radiology, drug testing, referrals, ect....)

Review Source
 
 

John from Colorado Rehab
Specialty: Physical medicine / physiatry
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

The Deluxe Motor Home Of EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For really large practices or those with a dedicated IT staff, NG can work quite well. But for smaller practices that have to contract their IT support, this product is way too much. Kinda like buying a deluxe motor home when all you need is a minivan.

Pros

It can be massaged to do pretty much whatever you want an EHR to do - it is highly customizable and very powerful but is also highly complex and requires an SME on site to make the most of it.

Cons

It is a big a powerful platform that has many many modules and an almost overwhelming level of customization. This is not for the casual users to administer. But once dialed in over a steep learning curve, it will work quite well. Their billing contract is pretty punishing if you choose to implement just the EPM then roll out the EHR at a later date: they'll want to charge you back pay for the EHR as well.

Review Source
 
 

Lawrence from Rural Medical Services
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Overall, a very good EHR.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support staff are very helpful.

Pros

Relatively easy to perform key tasks relevant to clinical medicine, including charting an office visit, documenting phone encounters, tasking staff, ordering referrals, e-prescribing medications, maintaining problem lists. Fairly easy to customize templates/documents when desired.

Cons

Our hosted experience has been somewhat lackluster - intermittent performance lags, repeatedly dropped services (interfaces, faxes, offline document generation).

Review Source
 
 

Daniel from Oxford ObGyn inc
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Steer clear of this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Web based. Can use with iPad, Windows, etc. iPad friendly. Prescriptions easy to send electronically.

Cons

Hard to look up diagnoses. Medical/surgical history hard to add. Problem lists cumbersome. Makes scheduling and billing harder not easier. Labs cumbersome to reconcile. Hard to view labs and documents. Many, many other shortcomings.

Review Source
 
 

Vicki from Davis Spine Associates
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Gotten worse since NextGen took over

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has quite a few bells and whistles. Fairly robust reporting features. Customer support staff are friendly and try to help as much as possible.

Cons

Since NextGen took over customer support has gone downhill. They took away features that were the reason we bought it in the first place, such as Live Chat support.

Review Source
 
 

Geneth from Cumberland Home Doctors
Specialty: Internal medicine
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

MediTouch, what a difference

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy. Started using the program before training began. It is very easy to use. Finer points are not always obvious so train is helpful, but instead of spending your and staff time on learning the easy parts, you can spend your time learning the finer points and how to adapt the EHR to your work patterns and needs.

Cons

No written documentation, but that is easily overcome by accessing the user suggestions cited and online documentation. Anything you need a hard copy on can be printed from the site.

Review Source
 
 

Jordan from Adventist Health
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Decent product although you can tell it wasnt built with a physician consultant. Not as customizable as they lead you to believe. TERRIBLE customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

affordable and probably pretty decent EMR for a PCP. Has clearinghouse associated with it, havent started billing but this should be helpful

Cons

Terrible customer support. Not as customizable as they lead to believe and the customization isnt efficient or helpful in alot of the situations.

Review Source
 
 

Simrin from cmec
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

THE WORST

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Cons

Everything. Sales people are rude. I thought sales are supposed to be polite?? Heaven forbid you ever have a problem. You will NOT reach a solution easily. Likely, you will spend 20-30 hours on the phone, just being shuffled back and forth. When you are finally given help, it doesn't make sense. If you explain how it doesn't make sense and you are reaching X error - there is no response. So, you start again!!

Review Source
 
 

Elizabeth from North Florida Pediatrics PA
Specialty: Pediatrics
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Great customer support, program can be improved greatly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think the NextGen customer support is very helpful and knowledgeable. I think there also should be more on hands training from the support team on how to use certain areas of this system.

Pros

It is user friendly. It is not difficult to get in and understand what to do. It is a robust product with great possibilities.

Cons

It takes too many clicks of the mouse to get anything done. the EPM side and the EHR side do not communicate internally as they should. It is very glitch and locks up & slows down to often.

Review Source
 
 

Maths from ATOM
Specialty: Cardiology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

It is very good and user friendly software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

reporting module and front-end menus are easy to understand and we can customize the columns. It has option to memorize the customized reports

Cons

It is little expensive, it will be worth choosing it for bigger practices. Per my view, the BBP has to be improved, as sometimes we have seen it is screwing up the posting transactions or not applying properly

Review Source
 
 
 
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Showing 1-20 of 466

Amy from Physicians Multispecialty Group
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

NextGen turns you from a physician into a data entry technician.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too few to mention.

Pros

NextGen is a powerful system, in that there is very little that it can't do. And it does meet all the meaningful use measures set forth by CMS.

Cons

Extremely cumbersome to navigate between screens, lots of clicks and scrolling to access necessary information. There's no consistency (sometimes doctors' names are listed alphabetically by 1st name, sometimes by last name; templates not laid out with same design, as if developed by different teams that didn't talk to each other). Absolutely NOT customizable, especially at the user level. Contains many glitches, some of which are downright dangerous to our patients. Not really usable on mobile devices (you need a really big screen to be able to use NextGen effectively). Customer support is about non-existent.

Review Source: Capterra
 


June 2018

June 2018

Not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I guess the only pro i noticed with this site was that the layout and format was easy to understand.

Cons

There are too many ways to do the same thing. This gets very confusing and I feel like things can get lost. The customer support wasnt the greatest. I seemed to always get locked out.

Review Source: Capterra
 

Ryan from Community Medical Center, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

NextGen has been improving in the last few years in terms of functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The SQL database is great, easy to get information out of. Reporting is very strong

Pros

Nice suite of features, they are continuing to add new features through aggressive mergers with 3rd party software and starting to focus on value based care.

Cons

The templates can be rather clunky and they look dated. It's also a bit slow compared to other EMRs I've worked on/with.

Review Source: Capterra
 

Doug from InBody Chiropractic

June 2018

June 2018

This program is designed on the base of treating the sick but focused on wellness of the patient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is certainly a comprehensive program that allows the user many different ways to get to one point in the program.

Cons

Sometimes there are too many routes that a user can take to get to the same point. From a user standpoint this can be difficult to learn.

Review Source: Capterra
 


June 2018

June 2018

Nextgen is used friendly but lacks some functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, readability of patient accounts, ability to work with instamed for credit card processing

Cons

Reporting is limited - when you have a report that is mostly useable there are fields that are not available to be added making running two different reports and merging the only option sometimes

Review Source: Capterra
 

Madison from Student

May 2018

May 2018

Nextgen is a very useful product but it is not the most learner friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved how it had a lot of auto fill and "select-all" features. This made it very easy to fill out the patient chart quickly and keep pace with the doctor.

Cons

I use Nextgen in Ophthalmology and it was obvious that the software was not written by a medical professional. As much as I did like the software, there were some features that could have been improved with the consultation of a medical professional.

Review Source: Capterra
 


May 2018

May 2018

Great DB Model for Reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is coming from someone who runs the ETL and Business Intelligence for a clinic. Having compared their data base schema with many others, NextGen has the best data model, out of the box. It is just simple and easy to use.

Cons

Once you start customizing it, you will have some issues if you do not keep up with all of your changes.

Review Source: Capterra
 


May 2018

May 2018

Touch for FQHC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The scheduling aspect of this product is VERY user friendly. It is easy to schedule and manage providers, move appointments and also works for many different office types

Cons

Clunky. The EMR portion is pretty difficult to manage. It doesnt always flow the way it should be and items often dont get to the emr from practice management in time.

Review Source: Capterra
 

Melissa from CareMore
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Nextgen has improved dramatically in the years I have used it. The workflow model is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The workflow model is amazing and they truly spent time to understand a clinic. Also it had detailed save features and optimized function to support the provider to document with ease.

Pros

Workflow model, improved template sets, and ease of use to know who does what in the office. It also has nice note and save features.

Cons

Issues with HPI templates and too much information. We have had issues with it not having a podiatry specialty.

Review Source: Capterra
 


May 2018

May 2018

Comprehensive healthcare financial software from a to z

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

its fine but there is better

Pros

Comprehensive healthcare financial software from a to z. I especially use the analytics piece of the software.

Cons

The clearinghouse section is not connected to a lot of the insurances that I bill. This means I need to pay another vendor.

Review Source: Capterra
 

Keonna from Avamere

April 2018

April 2018

Handy product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use this program for billing and claims, easy to use although I haven't tried the other features that are available.

Cons

We haven't experienced and set backs so far. I would have to say none. But I would try all the features and update when I do.

Review Source: Capterra
 

Latrice from Advanced Healthcare Center
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Depending on what department this EHR is used for will either help or annoy you.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Now, there are some things I like a lot about this EHR software. It has tons of features and very detailed navigation.

Cons

I also dislike the very thing I like most which sounds conflicting I know but it's true. With there being so much to navigate, you can easily get lost or forget how you got somewhere.

Review Source: Capterra
 

Denis from Consultant
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Very difficult to use, at times impossible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Almost none.

Pros

From the dashboard, it looks like it can do the job. It appears to have all the necessary bells and whistles. For one physician it works reasonably well. For another larger practice, not so much.

Cons

It is counterintuitive for patients. Instructions are inadequate. There is no where to go for patients to get help on using the software. Practices make huge assumption in patients' abilities to use it effectively. In short it is user unfriendly.

Review Source: Capterra
 

Neil from EMC

April 2018

April 2018

NextGen is an EHR that packs a punch!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows our medical center to comply with federal guidelines.

Pros

It has great functionality. It allows us to store our medical and dental data in one place, making patient care easier and more accessible for providers and patients.

Cons

It is a bit clunky. It is the conglomeration of different software applications put together, and it is noticeable. Reporting is not in one simple place, but in multiple places, with different functionalities.

Review Source: Capterra
 

Jeanette from IntegraMed Management
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Great system overall

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

We've been using this system at all our practices for about a year now and it has been great! The verity of reports available are great compared to our old Vision system. Our daily closing reports are awesome compared to what we were use to. making our daily closing a breeze!

Cons

My biggest con with the system has to be the server going down and lag time we deal with from time to time.

Review Source: Capterra
 

Kristen from Peepers

April 2018

April 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We started using this system at our practice and love it! It gives you the ability to customize templates to what you need and want to see. My favorite part is being able to see the patient's last test results, previous medications and much more. You are also able to print reports with ease which is a huge plus!

Cons

The only con I have is the support system when a problems arises it is slow to get a response and the server does go down sometimes and makes us dead in the water at stand still.

Review Source: Capterra
 

Debra from C&S Wholesale Grocers

April 2018

April 2018

Easy to use EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has been a few years since I used the software and was my first experience with an EHR under newer federal requirements. I found the program easy to use and fairly intuitive. It didn't take too long for our practitioners to become proficient with the system.

Cons

We did not have a specific way to identify dietitian services so I used the same screens/fields as physicians to document my care plans, session notes, etc. It was still a fairly new system for my medical office and we had some challenges figuring out where to most appropriately document some things, but majority caught on pretty quickly.

Review Source: Capterra
 


March 2018

March 2018

Offers solutions for practice management and EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It uses google chrome which allows it to be quick and load quickly. The program is compatible with Mac OS and works on Tablets too. It offers a lot of customizable fields that can be quite complex.

Cons

The interface is clunky and outdated, needs to be revamped and made more intuitive. After implementation support is difficult and hard to get a hold of.

Review Source: Capterra
 

Yasir from Arizona Heart Doctor
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Avoid Avoid!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

only headaches, very unresponsive and stressful when it comes to mandatory things like MACRA/MIPS

Pros

the EMR is easy to use and their billing software is very good (despite all the bugs it had in the beginning)

Cons

1. very poor customer service. Don't know how to prioritize things. I'm still waiting for them to fix their files for me to report MACRA numbers (waiting now for 1.5 months and deadline getting closer). When I looked up my claim online, they ranked it as a "minor issue" level 2 despite me telling the customer rep that this is a high level priority item due to a deadline and the possibility of being penalized by medicare in the form of less payment!
2. their notes look good for regular notes but if you do any customizing of the notes, they look horrible

Review Source: Capterra
 

Darlice from Fertility Centers of Illinois

February 2018

February 2018

it has been user friendly thus far, only been using it since our go live November 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the linking of appointments and ease of changing demo for linked partners it is very helpful during our check in process which can be during a busy time

Review Source: Capterra
 
 
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