We have solved our problem with image storage and access. Customer service and tech support are excellent. They are timely in their response to technical issues.

Image management, Patient portal, Diagnostic tools, Support is great.

Additional cost for add-ons. at the time of purchase, there was no mobile access

Not having wall motion on nuclear cardiac stress testOur hospital has been using this software for a long time. It is very user-friendly.

Very user friendly and good tech support

Not having wall motion on nuclear cardiac stress test

Meh.

Easy enough to use. Overall less costly than most PACs systems.

PACs / RIS updates come with more downgrades with each update. Novarad doesn't seem to test or collaborate with anyone outside of Dr Gibbys center. Novarad as a company is worrying about too many things outside of their main product ie 3d goggles, xray panels, qr code readers. The pacs is subpar. The ris is generations behind everyone else at this point, all while costs increase and our reimbursement decreases. This company doesn't listen to feedback so why I am writing a review I don't know. Also, we can't accurately track data. Looking forward to implementing a new pacs/ris by 2022.

NovaPACS has helped us maintain a good working relationship with our referring physicians, especially their ability to download the reports the same or next day for their patients. Any service issues that come up from time to time are handled very quickly, and it is always easy to get a hold of the technical staff by phone. I am not a technical person, and they explain things very well and are very patient.

Easy to use - I work with the referring physicians who request access to our PACS, and it is easy to show them the functions and many of them have said how much easier it is to use than other PACS systems they have used. Our installations and upgrades by NovaPACS have been well planned and have gone according to plan. They are very detailed in letting us know the steps and execution is seamless.

The only complaint we get from our remote uses is that it is only used on Internet Explorer and many have Chrome as their default browser. We are not the only one that requires IE, however, and it is the large hospital integration that also uses IE, so it is not that big of a problem.

Nova Pacs has met all our needs for image storage and viewing. We are not a hospital or large clinic but we are a large private practice of 25 providers that offers many modalities to our patients. We perform CT, Mammography, General Xray, Bone Densitomerty, 2 D echo , Vascular Doppler, and General Ultrasound.Images are always available to take care of our patients, and the ability to use Nova Web has allowed our physicians to go over images with patients in their exam room.

Nova Pacs is a user friendly solution for storage of imaging and reports. The Pacs has many viewer options that can be tailored to a specific user. Retrieval of images is fast and the display is very adequate. User tools such as zoom and changing contrast and density of the image enhance viewing images. We used Nova Pacs for 10 years and then added CT imaging to our storage system. The transition was made seamlessly. Support is wonderful and resolves most issues in a timely manner

We currently use TSP to view our mammography studies. This can be cumbersome at times. Pulling up tomographic images is slow and sometimes freezes the system. All other studies including CT come up effortlessly.

Novapacs has come a long way. While I think they have a ways to go before I could give them a perfect score they are definitely on track to that. Amazing improvement. They have really turned things around and should be proud of their hard work. I have gone from calling support daily to not being able to remember the last time I spoke to my support team. The support engineers are terrific. Definite improvement and I sincerely hope they know that their work is appreciated

Look, layouts, previously observed functionality The support engineers are great!!

In the beginning the service / connectivity was not reliable. Communication about system wide issues was non existent, explanations were non existent, obvious lack of input from people with clinical experience / obviously only spoke to the doctors and not the technologists

Overall, I'm happy with the system as a PACS Admin( I have only used one other system), but I'm constantly reminded by the radiologists that it's not as good as other systems they've used.

As a PACS admin, I'm able to do more of my own corrections than our previous PACS system.

The number one complaint, of the 8 radiologists that have used our NovaPACS system is that they can't seem to get the hanging protocols they way they want them; even after having the applications specialist onsite multiple times. The CD images are burned in a format that isn't compatible with a lot of other PACS systems and I get to hear those complaints regularly from other facilities.

I really appreciate the customer service. They provide the most responsive and professional helpdesk organization I have experienced in 40 years of IT. The PACS works across slower WAN links that simply won't work with other PACS products we use. (GE, Fuji and Mckesson/Change). Some of the product flaws are irritating to radiologists and are not fixed in a timely manner. At the hospital level, most of our clients do not see these flaws.

Works for our hospitals with less-than-optimal bandwidth available. It is priced very competively and they don't "nickel and dime" you after you make the purchase.

There are software bugs that persist across several versions.

Account receivable is what I recently been working with NovaRad and it has been taken care of right away.

HL7 integration is one of the most important features I like with the product, it gives us seamless communication between different vendors enterprise. Orders and results are seamlessly crossing over without issues.

Missing features: I would like to see in the future development the patient location in the study browser not just in RIS but in PACS study browser as well.Ease of use: Study browser ix exceptional, features that I like within the study browser is the right click on the patient list and you would be able to edit and customize how ever you want.

Access and navigation are pretty straightforward and new physicians seem to have very few issues using NovaPacs. Podiatrist and Surgeons with high availability to images during a consult or procedure. Whenever we add or change contracted Radiologists, we never seem to have issues with connecting to a different PACs and having flow of images, orders and results as expected.

The ability to view images in all areas of our clinic. Being PACs administrator, I like straight forward actions to trouble shoot and fix issues created when workflow is not followed.

Voice recognition with formatting is a weak area in writing a report directly into NovaPacs

Users are mostly happy with the features that NovaPACS had, but when they're having an issue that needs changes to the software, it's very difficult to do that and takes a lot of time or maybe no update about it.Many users also complain about the workflow when do reporting is too long.

Novarad PACS almost have all features from modality.Integration with HIS is very good

User always complain about the ease to use especially when they want to do reporting, they compare Novarad PACS with other PACS that Novarad PACS need too much click to finished the report, while the others are simpler.Due to different time zone from Indonesia with US, we're having a hard time when we need immediate respond or support.

It has been great overall! Easy to send over images from modality, upload images for comparisons, upload documents, and route to desired destination.

The initial setup was quick and easy. The support staff are extremely helpful with training and quickly available when a question arises. The software is user friendly for techs to upload images and route.

Some browsers seem to work better than other browsers - which can be a source of frustration for doctors who are trying to view images. Training for other doctors usually needs to happen in order for them to comfortably use NovaPACS. There are a couple of functions that are not very intuitive the first time, however, support has always helped when there is a hang up.

Overall, NovaPACS have performed well and has provided us with everything we need in an image archive and management system. We are very satisfied.

The Novarad software is easy to learn and use. It offers all of the features that we need in an Imaging Practice and has been reliable.

I would like to see less downtime events; although many of them are quick to be resolved. Most recently, our system was inoperable due to a licensing issue. I think that these things should be caught before they occur through internal monitoring.

It was disappointing because it takes longer to get images to the radiologist. It takes a ridiculous amount of time to burn a CD. Forget about editing any information on a study with a lot of images like CT/MRI because it will take over 20 min and most times comes back with an error and you have to start over. You can't perform any other function while it is trying to edit or burn a CD. That ties a person up from doing anything else. I already addressed these issues with NovaRad but there is no resolution for these issues.

I don't see anything that was an improvement over the last PACS we were using, but it was more expensive than what we were using before.

I listed my biggest irritations with my overall experience response.

My overall experience with Novarad has been a cyclic one as it varies from one institution to the next. Novarad is in this industry for quite sometime and I do believe it should have by now been able to outclass all players in this field

The ability to use the software from anywhere via the internet

The software is not keeping a pace with other players in the field for example launching image transfer from within the browser ,along with the ability to effect transfer via encrypted emails.

I have not had any major problems with NovaPACS. When I do have problems, the support team is right there to assist to get it resolved in a timely manner.

I love the hot key shortcuts along with the radial mouse options to have all your options at your fingertips.

notifications about updates/bugs. If you are not on their portal regularly you may miss something

Ease of use for end users and simplicity of management has been a wonderful with NovaRad.

Would like to see better customer service when reaching out for vendor support.

NovaPACS is a great software/system that is very user-friendly. Other hospital systems are easily able to interface with NovaPACS. Their IT team is approachable and readily available to assist when troubleshooting is necessary.

Nothing that I can think of at this moment.

Technologist are always helpful when I need assistance with software/hardware

Ease of opening and viewing images. Changes in admin are confusing but navigating new changes well. This is an Orthopedic office that does not utilize a lot of the options Novarad may offer. Physicians use as viewing stations in the office, some use the web browser for templating.

Gateway / system crashes or a lot of error messages

They are feverishly working with me to resolve this issue.

Relatively easy and very user friendly system

We were unbenounced to me still functioning with a clinical server verses a hospital server. This caused a crash at the most inappropriate time. This cause several calls from me to finally get to the meat of the matter. It took almost 2 yrs to figure out the issues that stemmed back to the server.

Quite happy with the services provided.

As an orthopaedic surgeon, we need to be able to review radiographs, CT scan, MRI and diagnostic tests. Both for our own patients and opinion referrals. With good connectivity, all diagnostics can be accurately reviewed anywhere with a mobile phone, tablet or laptops.

Distant site evaluation of radiographic tests may not be available, especially when using iOS devices.

Customer service are mostly prompt, most technical issues are taken care of. Training is great.

Easy login and filter information, shows patients' previous exams.

cryptocharts, it would be nice if upgrades came with instructions, slow at times to merge, and difficult to unmerge with last update. it would be great to have the admin and viewer as one software

Overall the product is great but I think the thing that makes NovaPACS stand out above the rest is its customer support. The Service team does a great job helping you get problems resolved in a quick and timely manner.

Easy to use. Not a lot of bells and whistles but functional for smaller facilities.

Some tools like measuring are challenging to use compared to other venders.

Its the primary system I utilize and find it effective and functional. I have no real complaints.

Quick and easy to use viewing software. I don't have any real complaints, overall very good viewing application.

I don't have any complaints. The issues I experience are related to Nova Pacs communicating with outside networks. These issues aren't related to Nova Pacs specifically and is a global system issue.

Not much good to say.... I guess easy to verify a study as complete IF everything is correct.

Double the work to correct files. Have to fix on the back end and front end. Don’t understand why when an issue is resolved it doesn’t fix it on both ends. They want providers to use the light version but missing so many tools for providers. System is slow. Some images stack others don’t. Doesn’t pull priors for comparison correctly all the time.