--- title: "NovaPACS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NovaPACS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NovaPACS is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/novapacs-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [PACS Software](https://www.softwareadvice.com/medical/picture-archiving-and-communication-systems-comparison/) / [NovaPACS](https://www.softwareadvice.com/medical/novapacs-profile/) / NovaPACS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/novapacs-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/novapacs-profile/alternatives/) # NovaPACS User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 53 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 28 reviews (53%) - 4 stars: 16 reviews (30%) - 3 stars: 7 reviews (13%) - 2 stars: 2 reviews (4%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We are not a hospital or large clinic but we are a large private practice of 25 providers that offers many modalities to our patients. - The software is user friendly for techs to upload images and route. - Account receivable is what I recently been working with NovaRad and it has been taken care of right away. ### Most mentioned cons - Voice recognition with formatting is a weak area in writing a report directly into NovaPacs - Pulling up tomographic images is slow and sometimes freezes the system. - Due to different time zone from Indonesia with US, we're having a hard time when we need immediate respond or support. ## NovaPACS customer reviews Showing reviews 1-25 of 53 (page 1). ### Acadian - Overall rating: 5/5 - Reviewer: Patrick F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not having wall motion on nuclear cardiac stress testOur hospital has been using this software for a long time. It is very user-friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and good tech support #### Cons Not having wall motion on nuclear cardiac stress test #### Reasons for choosing NovaPACS Easy to use great support. Middle of the road cost #### Vendor response Patrick, thank you for the great review. We are very glad to hear that your facility has had a great experience with NovaPACS. We will send your notes along to our team. We are constantly striving to improve NovaPACS. Thank you for choosing Novarad. Replied January 2023 --- ### Happy NovaPACS User - Overall rating: 5/5 - Reviewer: james j. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have solved our problem with image storage and access. Customer service and tech support are excellent. They are timely in their response to technical issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Image management, Patient portal, Diagnostic tools, Support is great. #### Cons Additional cost for add-ons. at the time of purchase, there was no mobile access #### Reasons for choosing NovaPACS The sales team is great and it was the right choice for our organization. #### Vendor response Thanks for taking the time to write a review. We're glad you're having a great experience! We've got a lot of mobile capabilities these days, so I'll make sure your sales person touches base with you. Thanks again for your support! Replied May 2021 --- ### consistently disappointing - Overall rating: 2/5 - Reviewer: David L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Meh. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy enough to use. Overall less costly than most PACs systems. #### Cons PACs / RIS updates come with more downgrades with each update. Novarad doesn't seem to test or collaborate with anyone outside of Dr Gibbys center. Novarad as a company is worrying about too many things outside of their main product ie 3d goggles, xray panels, qr code readers. The pacs is subpar. The ris is generations behind everyone else at this point, all while costs increase and our reimbursement decreases. This company doesn't listen to feedback so why I am writing a review I don't know. Also, we can't accurately track data. Looking forward to implementing a new pacs/ris by 2022. #### Vendor response Thanks for taking the time to share your feedback! It really is important to us and I will be having our Director of Product and VP of customer success reach out to you ASAP. Replied May 2021 --- ### MCH Cares - Overall rating: 5/5 - Reviewer: Allan M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Account receivable is what I recently been working with NovaRad and it has been taken care of right away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HL7 integration is one of the most important features I like with the product, it gives us seamless communication between different vendors enterprise. Orders and results are seamlessly crossing over without issues. #### Cons Missing features: I would like to see in the future development the patient location in the study browser not just in RIS but in PACS study browser as well.Ease of use: Study browser ix exceptional, features that I like within the study browser is the right click on the patient list and you would be able to edit and customize how ever you want. #### Reasons for choosing NovaPACS NovaPACS is a game changer product perior. #### Vendor response Thank you for the great review, Allan! We strive to create the best products we can for our users! We will send your feedback to the team, but are so happy to see your facility loving the HL7 integration! Thank you for choosing Novarad! Replied January 2023 --- ### Nova Pacs -- a Reliable Imaging Solution - Overall rating: 5/5 - Reviewer: Karen O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nova Pacs has met all our needs for image storage and viewing. We are not a hospital or large clinic but we are a large private practice of 25 providers that offers many modalities to our patients. We perform CT, Mammography, General Xray, Bone Densitomerty, 2 D echo , Vascular Doppler, and General Ultrasound.Images are always available to take care of our patients, and the ability to use Nova Web has allowed our physicians to go over images with patients in their exam room. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nova Pacs is a user friendly solution for storage of imaging and reports. The Pacs has many viewer options that can be tailored to a specific user. Retrieval of images is fast and the display is very adequate. User tools such as zoom and changing contrast and density of the image enhance viewing images. We used Nova Pacs for 10 years and then added CT imaging to our storage system. The transition was made seamlessly. Support is wonderful and resolves most issues in a timely manner #### Cons We currently use TSP to view our mammography studies. This can be cumbersome at times. Pulling up tomographic images is slow and sometimes freezes the system. All other studies including CT come up effortlessly. #### Vendor response Thank you for the amazing review, Karen. We are so glad that your facility has had such a positive experience with NovaPACS. Thank you for choosing Novarad!! Replied January 2023 --- ### Great PACS system with versatile capabilities! - Overall rating: 5/5 - Reviewer: Juan R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros NovaPACS is a great software/system that is very user-friendly. Other hospital systems are easily able to interface with NovaPACS. Their IT team is approachable and readily available to assist when troubleshooting is necessary. #### Cons Nothing that I can think of at this moment. #### Reasons for choosing NovaPACS cost effectiveness and user friendly. works well with other important hospital software such as emr Cerner. #### Vendor response Juan, thank you for the great review. We are so glad that NovaPACS is user friendly and has a nice interface for your facility. We will pass along your kind words to our IT team. Thank you for choosing Novarad! Replied January 2023 --- ### Krohn Clinic Review - Overall rating: 4/5 - Reviewer: Lonnie S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Access and navigation are pretty straightforward and new physicians seem to have very few issues using NovaPacs. Podiatrist and Surgeons with high availability to images during a consult or procedure. Whenever we add or change contracted Radiologists, we never seem to have issues with connecting to a different PACs and having flow of images, orders and results as expected. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to view images in all areas of our clinic. Being PACs administrator, I like straight forward actions to trouble shoot and fix issues created when workflow is not followed. #### Cons Voice recognition with formatting is a weak area in writing a report directly into NovaPacs --- ### Review of NovaPACS - Overall rating: 5/5 - Reviewer: Mary M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. NovaPACS has helped us maintain a good working relationship with our referring physicians, especially their ability to download the reports the same or next day for their patients. Any service issues that come up from time to time are handled very quickly, and it is always easy to get a hold of the technical staff by phone. I am not a technical person, and they explain things very well and are very patient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use - I work with the referring physicians who request access to our PACS, and it is easy to show them the functions and many of them have said how much easier it is to use than other PACS systems they have used. Our installations and upgrades by NovaPACS have been well planned and have gone according to plan. They are very detailed in letting us know the steps and execution is seamless. #### Cons The only complaint we get from our remote uses is that it is only used on Internet Explorer and many have Chrome as their default browser. We are not the only one that requires IE, however, and it is the large hospital integration that also uses IE, so it is not that big of a problem. #### Reasons for choosing NovaPACS We chose NovaPACS on the recommendation of our Computer Software technical company. #### Reasons for switching to NovaPACS There were some limitations in the other system, including hooking up referring physicians. #### Vendor response Thanks for taking the time to write a review, Mary! We're glad your'e having a great experience and are willing to share that with others! Please do let us know if there's anything else we can do to serve you! Replied May 2021 --- ### Indonesia User Review - Overall rating: 4/5 - Reviewer: Dendy R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Users are mostly happy with the features that NovaPACS had, but when they're having an issue that needs changes to the software, it's very difficult to do that and takes a lot of time or maybe no update about it.Many users also complain about the workflow when do reporting is too long. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Novarad PACS almost have all features from modality.Integration with HIS is very good #### Cons User always complain about the ease to use especially when they want to do reporting, they compare Novarad PACS with other PACS that Novarad PACS need too much click to finished the report, while the others are simpler.Due to different time zone from Indonesia with US, we're having a hard time when we need immediate respond or support. #### Vendor response Dendy, thank you for the great review. We will pass this review on to our support team. We are so glad that the integration with your HIS is seamless. Thank you for choosing Novarad. Replied January 2023 --- ### Great software, uncomplicated and easy to understand and acsess - Overall rating: 5/5 - Reviewer: Joy S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used there software as it has grown and changed to meet our needs.I have used this software for over 25 years.I have always been treated well and my issues resolved, even tho I am a small company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is local. The staff knows me and the software works great. It is fast to send images. #### Cons I haven"t had any bad experiences that haven't been taken care of directly #### Vendor response Joy, we are so glad that your facility has had a positive experience with NovaPACS. We enjoy reading reviews like these. Thank you for choosing Novarad! Replied January 2023 --- ### Functional / Easy to use PACS unit - Overall rating: 4/5 - Reviewer: KASYN H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the product is great but I think the thing that makes NovaPACS stand out above the rest is its customer support. The Service team does a great job helping you get problems resolved in a quick and timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use. Not a lot of bells and whistles but functional for smaller facilities. #### Cons Some tools like measuring are challenging to use compared to other venders. #### Vendor response Thanks so much for taking the time to provide feedback. I will have someone from our product team reach out to you for more detail on the tools you're struggling with. Will be good to figure out if they're product or training issues so we can get you on the right track with them! Replied May 2021 --- ### Easy to navaigate - Overall rating: 5/5 - Reviewer: Danelle E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The Novarad software is very easy to navigate through. It is very easy to route images, burn CD's, and search for patients. #### Cons Could use a little more help with service. Being in Moutain Time, make is difficult for us to reach each other. #### Vendor response Danelle, thank you for the great review. We are so glad that NovaPACS has been easy to use for your facility. We strive to assist facilities in their everyday tasks. Thank you for choosing Novarad! Replied January 2023 --- ### Imaging Services Manager - Overall rating: 4/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Unprecedented technical support from the NovaPacs team, user friendly product #### Cons Not real fond of the CryptoPacs software for importing outside facility image sharring #### Reasons for choosing NovaPACS Recommended by a colleague #### Vendor response Thanks for the great review about NovaPACS, Patrick! We're glad you're having a great experience. Sound like that as an early adopter of CryptoChart, you've had some struggles. Things have really improved, so I'll have someone reach out and see if there's something we can do to help you be more successful. Expect a call soon! Replied May 2021 --- ### Novapacs Software Review - Overall rating: 5/5 - Reviewer: Debbie W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros When I started working at this clinic the software was here and I haven't used anything else. I am not a technology oriented person and I can do what I need to do so I would say it's user friendly. #### Cons I haven't used any different types of software so I don't have any comment on what I do not like about this software. I haven't had any problems with the software. #### Vendor response Thanks for taking the time to write a review, Debbie. We're glad you're having a great experience with NovaPACS. I see you are a newer user, so keep your eyes open for the upcoming user group conference. I'm sure you would really benefit from attending! Replied May 2021 --- ### Review of NovaPACS - Overall rating: 5/5 - Reviewer: Penny M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, NovaPACS is an effective tool to get images from the technologists to the practitioners. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use. The interface functions as expected. #### Cons Some of the measuring features can be a bit difficult to use. #### Vendor response Thanks for taking the time to write a review for us, Penny. We're glad you're having a great experience with NovaPACS. Please let us know if there's anything we can do for you to help you be more successful! Replied June 2021 --- ### NovaPACS - Overall rating: 4/5 - Reviewer: Julie W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Patient folders, easy to view all previous exams. #### Cons Correcting any "errors", only available for admin or a phone call to support. #### Vendor response Thanks for your feedback, Julie! We appreciate you taking the time to write a review. FYI - We have added admin console features to our viewer such as patient merge and scanning documents. I'm going to ask your sales rep to reach out and make sure you've got what you need. Thanks! Replied May 2021 --- ### Great product and vendor - Overall rating: 5/5 - Reviewer: Larry R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and maintain. Vendor support is great. #### Cons I cannot think of a single con at this time. #### Vendor response Thanks for taking the time to write a review, Larry. We're so glad you're havng a great experience with NovaPACS. Please do let us know if there's anything else we can do to help! Replied May 2021 --- ### Novarad products - Overall rating: 5/5 - Reviewer: Italo M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. necessary tool for faster, easier process #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Effectiveness, reliability, easy freiendly #### Cons None, so far operation is good and learning more of it #### Vendor response Thank you for the awesome review, Italo! We are so glad that your facility has had a positive experience with NovaPACS. Thank you for choosing Novarad. Replied January 2023 --- ### Better than ImageLink PACS system - Overall rating: 4/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm happy with the system as a PACS Admin( I have only used one other system), but I'm constantly reminded by the radiologists that it's not as good as other systems they've used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a PACS admin, I'm able to do more of my own corrections than our previous PACS system. #### Cons The number one complaint, of the 8 radiologists that have used our NovaPACS system is that they can't seem to get the hanging protocols they way they want them; even after having the applications specialist onsite multiple times. The CD images are burned in a format that isn't compatible with a lot of other PACS systems and I get to hear those complaints regularly from other facilities. #### Reasons for choosing NovaPACS I'm assuming the lower price, but that decision was made by our administration(CEO, CFO). #### Reasons for switching to NovaPACS The contracted radiologists were very unhappy with ImageLink PACS and demanded we find a different system. #### Vendor response Hi John and thanks for giving us this great feedback. Someone from our customer success team will be reaching out to you (if they haven't already) to see what we can do about fixing that #1 complaint! WE appreciate you taking the time to share your feedback! Replied May 2021 --- ### Has come a long way - Overall rating: 4/5 - Reviewer: Philip K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Novapacs has come a long way. While I think they have a ways to go before I could give them a perfect score they are definitely on track to that. Amazing improvement. They have really turned things around and should be proud of their hard work. I have gone from calling support daily to not being able to remember the last time I spoke to my support team. The support engineers are terrific. Definite improvement and I sincerely hope they know that their work is appreciated #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Look, layouts, previously observed functionality The support engineers are great!! #### Cons In the beginning the service / connectivity was not reliable. Communication about system wide issues was non existent, explanations were non existent, obvious lack of input from people with clinical experience / obviously only spoke to the doctors and not the technologists #### Reasons for choosing NovaPACS Recommended by a local colleague #### Reasons for switching to NovaPACS More features #### Vendor response Thanks for the great feedback, Phil! We're glad you're seeing the improvements and appreciate your business! Please do not hesitate to reach out if you need anything! Replied May 2021 --- ### Best customer service in the industry. - Overall rating: 4/5 - Reviewer: Reo G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really appreciate the customer service. They provide the most responsive and professional helpdesk organization I have experienced in 40 years of IT. The PACS works across slower WAN links that simply won't work with other PACS products we use. (GE, Fuji and Mckesson/Change). Some of the product flaws are irritating to radiologists and are not fixed in a timely manner. At the hospital level, most of our clients do not see these flaws. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Works for our hospitals with less-than-optimal bandwidth available. It is priced very competively and they don't "nickel and dime" you after you make the purchase. #### Cons There are software bugs that persist across several versions. #### Reasons for choosing NovaPACS Cost & bandwidth. #### Reasons for switching to NovaPACS Cost and the bandwidth available to our rural hospitals ruled out Fuji Synapse and Mckesson. IntelliRad was much more expensive. #### Vendor response Thanks for taking the time to write a review for us, Reo. We're glad you're having a great experience but I will be sure to pass along the feedback for improvement! Our support team will appreciate your thoughts on their organization! Replied May 2021 --- ### NovaPACS - Overall rating: 5/5 - Reviewer: Colby O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great overall! Easy to send over images from modality, upload images for comparisons, upload documents, and route to desired destination. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The initial setup was quick and easy. The support staff are extremely helpful with training and quickly available when a question arises. The software is user friendly for techs to upload images and route. #### Cons Some browsers seem to work better than other browsers - which can be a source of frustration for doctors who are trying to view images. Training for other doctors usually needs to happen in order for them to comfortably use NovaPACS. There are a couple of functions that are not very intuitive the first time, however, support has always helped when there is a hang up. #### Vendor response Thank you for the great review, Colby! We are so glad that NovaPACS has been user-friendly for your facility! We appreciate the feedback about different browsers. We are constantly updating and improving NovaPACS. Thank you for choosing Novarad! Replied January 2023 --- ### Best Support in the business - Overall rating: 5/5 - Reviewer: Todd R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good long term business relationship #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and support has been very helpful #### Cons Integration between RIS and PACS should use same database #### Reasons for choosing NovaPACS Professionalizm #### Reasons for switching to NovaPACS Cost and support #### Vendor response Thank you for the great review, Todd! We value our business relationship. We are so glad that NovaPACS is easy to use. Thank you for choosing Novarad! Replied January 2023 --- ### I Use Pacs - Overall rating: 4/5 - Reviewer: Jan K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros IT support is excellent. Very precise, friendly and competent #### Cons It would be nice if there was a way to upload images from outside pacs and to push images to another system. #### Vendor response Thank you for the review Jan! We always strive to create the best experience for our users! Your feedback will go to the team. Thank you for choosing Novarad! Replied January 2023 --- ### NovaRad Review - Overall rating: 5/5 - Reviewer: Shane P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall great experience, especially with technical support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to train a new user on PACS especially a new radiologist. #### Cons The mammo viewing software. The radiologist like 3 palms over NovaMG. #### Reasons for choosing NovaPACS We have had Novarad for over 15 years. #### Vendor response Thank you for the review, Shane! We are so glad that NovaPACS has been user friendly for your facility. Thank you for choosing Novarad! Replied January 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/novapacs-profile/reviews/?page=2) --- NovaPACS Reviews, Pros and Cons - 2026 Software Advice