What are Clearwave users saying about the software?
Read what people like you have said about using Clearwave software through verified user reviews
User Review Highlights
4.7
30 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"We like the scalability and the customization. Integration is fair with our current vendor and we hope to transition to another EHR vendor soon to have more integration flexibility."
"Helps with eligibility and our copays and outstanding balances for our patients."
"The ease of use for the patients and office staff."
"The integration with some electronic health records are limited."
"Our patient demographic leans to the older ages and sometimes it is difficult for them to navigate technology."
"Software updates are the worst when multiple systems are communicating."
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Showing 1 - 25 of 30 reviews
Albert
Company size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
March 2020
Support is Exceptional
Clearwave has been an amazing partner. They listen to our crazy ideas and often help us implement them by coming up with a creative solution. They are extremely responsive... In fact, I use the term "Clearwave Level Support" to mean... Wow! The best support I've experienced in many years...
Pros
Well, the most impactful result of implementing Clearwave was the elimination of lines during Registration. Our Staff and Patients loved that.
Cons
I have to reach deep for any complaints... Perhaps the fact that higher level logic is not associated with custom fields. We may be unique in our extensive use of those though, so I am not sure how much that would affect a normal customer.
Reasons for choosing Clearwave
The kiosk model fit our environment better than the tablet model.
Jason
Company size: 201-500 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
March 2020
Clearwave in a Urology Practice
Clearwave has excellent customer service and has been a great partner.
Pros
The kiosk are very user friendly. They verify eligibility, collect patient payment, and improve the speed and accuracy of the registration process.
Cons
The integration with some electronic health records are limited.
Reasons for choosing Clearwave
Clearwave is a free standing kiosk versus a tablet. We thought the kiosk was more patient friendly and would be a better long term investment.
Shannon
Company size: 51-200 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
March 2020
Excellent Customer Service
Pros
The insurance verification is the most useful tool.
Cons
Getting staff and patients excited about the features. 2 years out and patients still have issue with using the kiosk over checking in with staff.
Reasons for choosing Clearwave
NextGen user group all stated the kiosks were the better tool to help get insurance information and get patients checked in faster.
Bradley
Company size: 201-500 employees
Industry: Medical Practice
Time used: Less than 2 years
Review Source: Capterra
March 2020
Clearwave
Pros
Implementing the Clearwave kiosk, has streamlined our check-in process across the board. Before Clearwave, our patient's were required to fill out at least 7-10 pages of information, in order to update their records for the visit date. We are now down to one page, with the potential to go paperless by the end of the year! The savings in paper & ink alone have saved us thousands of dollars. The mobile pre-check is also pretty convenient for tech-savvy patients. I'm also very impressed with their development team, and the fact that they listen to feedback from the users, and discover ways to improve the Clearwave experience.
Cons
Due to limitations within our EMR, we are unable to access all of the features available with Clearwave, but we are very satisfied with our current capabilities, and look forward to the new functionality once we switch to a different EMR platform.
Amanda
Company size: 51-200 employees
Industry: Medical Practice
Time used: Less than 2 years
Review Source: Capterra
March 2020
Clearwave Kiosk
Pros
The integration process with our practice management system was seamless and the support staff was very attentive throughout the whole process. The Clearwave kiosk is very user-friendly and helps to relieve time and stress from our welcome desk staff members. In addition, our wait times have lessened, patients are now able to pre-register electronically before their appointment so there are less demographic errors since we are not having to manually enter the data, the insurance eligibility verification feature is more advanced than our practice management offers, our patients now have the option to receive text/email appointment reminders in English or Spanish, and our total collections have increased significantly.
Cons
Sometimes it feels like we are not utilizing Clearwave to the best of our ability due to the fact that our primary patient demographic is elderly and tends to be hesitant toward new technology.
Cordero
Company size: 51-200 employees
Industry: Health, Wellness and Fitness
Time used: Less than 12 months
Review Source: Capterra
March 2020
When it works it works very well!
I researched a solutions for our practice and I found clearwave. I have been to multiple conferences and have seen other solutions but clearwaves kiosks and portal were exactly what we were looking for and since it can adapt with centricity it was a god send. The costumer support is a little lacking at times but it is reassuring knowing that if and when we need to call upon the higher ups in the company they respond quite quickly.
Pros
I enjoy the real time eligibility and the clean looking and easy to navigate portal.
Cons
The software it self doesn't really have anything I don't desire. Maybe if I could wish for anything is additional admin reports but the ones it does have are really great.
Reasons for choosing Clearwave
As mentioned before the kiosks and the portal are really amazing and the fact that the sales rep was able to come and demo the product and everything worked as in intended in the live demo was amazing. We tried to trick the system and it even caught on. Also again it is assuring and impressive that the higher managment team at clearwave will jump into helping with getting issues resolved.
Toscha
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
March 2020
Clearwave has positively changed the check-in process
We have improved in many areas since we introduced Clearwave. We collect more money, patients update demographics more frequently, and we receive more email addresses using the kiosks.
Pros
Increased our revenue significantly. Easy to use. Automated many functions.
Cons
Scanners for the cards need to be higher at eye level. Duplex scanning is a great improvement they have made and we are looking forward to acquiring these. Would like to see a more innovative design on iPad.
Reasons for choosing Clearwave
Better features with eligibility and Clearwave portal, wanted more than an iPad device, and support reviews were much higher.
Andi
Company size: 51-200 employees
Industry: Medical Practice
Time used: Less than 2 years
Review Source: Capterra
March 2020
Clearwave
We are able to reach out to patients via text/email to confirm the patients, check eligibility and benefits, and collect patient demographics and copays, all without needing an extra employee.
Pros
The feature that I appreciate the most is the eligibility check. Our PM software was down for one whole day and our Insurance and Authorizations team was able to still operate business as usual, which is important when you have 200-500 patients a day. Implementation was relatively easy due to the weekly check ins with [SENSITIVE CONTENT HIDDEN], they are the best!
Cons
Our patient demographic leans to the older ages and sometimes it is difficult for them to navigate technology. Also an app rather than a link would be ideal.
Cortney
Company size: 51-200 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
March 2020
Clearwave improved our front end processes!
Pros
Our implementation team was amazing. We were very informed and prepared for each step of our installation. Our accounts receivable immediately started to shrink because patients paid outstanding balances while they checked in on the kiosks. This was an unexpected bonus. Our group's front end efficiencies improved beginning day one through quicker check in processes, more accurate collection of data and payments, and seamless integration with our EMR.
Cons
Software updates are the worst when multiple systems are communicating.
Kevin
Company size: 51-200 employees
Industry: Medical Practice
Time used: Less than 2 years
Review Source: Capterra
March 2020
Kiosk check-in solution
Clearwave has continued to evolve and develop their product and we hope to grow with them.
Pros
We transitioned from a paper registration workflow to all electronic with the check in Kiosks. We like the scalability and the customization. Integration is fair with our current vendor and we hope to transition to another EHR vendor soon to have more integration flexibility. Customer support is responsive and great. I would never consider going back to the old fashioned way of patient check in.
Cons
As with any software product we are always looking for updates and more customization. I believe Clearwave listens and tries to further develop their offerings to stay up to date.
JOAN
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
March 2020
Clearwave is the best!
If I have a problem with an insurance provider not listed. I call or send an email to support and the insurance is added!
Pros
We mainly use it for eligibility and benefits. For a medical office it is crucial to check the patient's insurance coverage before they come in! We have used Clearwave for many years! You won't regret getting this amazing tool. It's worth every penny!
Cons
Not all insurances not listed. But most are.
Lorie
Company size: 51-200 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
March 2020
Streamlined Patient Check In
Clearwave makes it easy. Our collections have increased while overall patient wait times have decreased.
Pros
It keeps up with the patients and insurance eligibility! Real time processing makes for a highly efficient check in process for our patients and our employees love it!
Cons
The software is amazing and the clearwave team is always looking to improve with updates often.
Allyson
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
March 2020
Game Changer
From implementation to currently Clearwave has been a dream vendor honestly with timely support responses to ease of training.
Pros
The ease of use for the patients and office staff.
Cons
Having a little more flexibility collecting deductibles in advance.
Reasons for choosing Clearwave
The product was overall better and we did not have to buy hundreds of tbalets.
Paresa
Company size: 10,000+ employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: Capterra
March 2020
Clearwave review
Pros
The details in every patients eligibility form
Cons
That Tufts insurance can not be verified almost daily
Reasons for switching to Clearwave
The company made the change.
Tommy
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
March 2020
Clearwave for Imaging Services
outstanding...would recommend to anyone looking for a solution/system.
Pros
Ease of use for our patients. System adaptability to our specific needs. Technical customer support availability excellent. System reliability strong.
Cons
None that come to mind. The system serves our needs well.
Karen
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2020
Clearwave
We have had interface issues, communication issues, payment issues.
Pros
Ease of use and information available. Ability to interface.
Cons
Customer support on items listed below. I would like more integration.
Reasons for choosing Clearwave
Ease of use and familiarity.
DARCY
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
March 2020
ELIG AND CLEARWAVE
Our experience has been very positive and we like working with Clearwave.
Pros
Helps with eligibility and our copays and outstanding balances for our patients.
Cons
Flexibility in dealing with changes in insurance coverage that changes daily.
Judy
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
March 2020
Clearwave Review
The Clearwave support team has been very helpful with any issues. Prompt & fast resolutions
Pros
Getting real time ins coverage information. Easy check in for patients
Cons
Very happy with software. Don't have any complaints
Everett
Company size: 201-500 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
March 2020
Clearwave
Triaging patients quickly
Pros
User friendly Interface really good with EHR
Cons
More reports for recapping patients usages
Dawn
Company size: 201-500 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
March 2020
CW review
Good
Pros
Ease of use and ability to have future appointments require less information
Cons
When you make a change, something breaks
Reasons for choosing Clearwave
Unknown
Jacqueline
Company size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
March 2020
Clearwave Kiosks
Cuts down on paper and time involved with staff no longer having to enter the information manually.
Pros
User friendly, just follow the prompts. Saves time and hassle during check-in process and so easy to use. Easy to scan important identification cards with a reminder to take back your ID card prior to proceeding to the next screen. Kiosk are at differing height levels which make it easy to access for those with disabilities.
Cons
Integration works seamlessly. No issues with the software.
Lori Godorhazy
Company size: 51-200 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
March 2020
Clearwave OFAC
Has decreased wait times
Pros
Patient scanning & correcting their own info
Cons
Scanner could be higher giving patient a better perspective of where and how to scan
Leigh
Company size: 11-50 employees
Industry: Medical Practice
Time used: Less than 12 months
Review Source: Capterra
March 2020
Wonderful Product
Clearwave is a wonderful company to do business with, from the setting up the system, to the training to the customer support.
Pros
Very user friendly, works great with our EMR system
Cons
A couple of the features will not work with our EMR
Reasons for choosing Clearwave
Had the most features that would work with our EMR
Jen
Company size: 51-200 employees
Industry: Medical Practice
Time used: Less than 12 months
Review Source: Capterra
March 2020
Review
Pros
Efficiently check in patients with less errors
Cons
1. Scanning software not smart enough to identify if the correct side of the ID card has been scanned 2. Software is not integrated directly into Ehr 3. No credit card machine/ gateway is part of the clear wave system
Ariane
Company size: 11-50 employees
Industry: Medical Practice
Time used: Less than 12 months
Review Source: Capterra
March 2020
Inovation
Pros
It took a lot of work from my front desk. This are automated.
Cons
The patients still have hard time following the instructions on the kiosk. Sometimes I feel like we need hostess standing around the kiosk to make sure they will enter the right info.
