Our patient experience and communication has dramatically improved (and continues to improve) since using OMP. We are constantly making updates and tweaking our questionnaire and Engage messaging to meet the ever-changing needs of our patients and community. The assistance with COVID screening and patient education sealed the deal for us - we are now OMP lifers!

The practicality of the product - it provides exactly what we need without any additional "fluff" that is often highlighted to mask the inadequacies in other products. Even more important is the level of customer support and effort by everyone on the OMP team. We have always felt extremely supported and never left to flounder or wonder.

The ONLY feature that we no longer use is the Big Board, as our new EMR includes a tracker that is updated via documentation.

Communication is automated in so many levels I cant even begin to describe the time it has saved us. During disasters, you can remotely sign in and review schedules and draft communication and out it goes; email or text...you choose. We have clinical dashboards that we work the exceptions instead of each patient. We can change our communication same day which was the norm with Covid 19 communication early on. The financial team loves to text patients to advise them of what they need to know......it goes on and on...…….Can you tell we love the product but better yet,,,it is what you choose to make of it. We push the limits on how to use this product. I will say that we are where we are with this product because of [SENSITIVE CONTENT HIDDEN] with OMP and the time she invested in us. She brainstorms with my team and we love the success!

Automation removes mundane manual labor; easy of implementation; extends beyond clinical; web based; makes sense to end user

Patients can get over whelmed with the amount of data we choose to request from them

ISSUES ARE QUICKLY ADDRESSED

EASE OF REVIEWING INFORMATION CUSTOMER SERVICE

ONCE THE PT OMP IS UPLOADED HAVING TO CLICK ON SELECT EACH PT TO REMOVE FROM LIST... WOULD BE NICE TO BE ABLE TO CLICK SELECT ON MULTIPLE UP0LOADED PATIENTS TO REMOVE TOGETHER. ALSO WOULD BE PREFERRED IF ONLY OUR LOCAL AREA FACILITIES POPULATED. PATIENTS GET CONFUSED WITH ALLT HE OPTIONS THAT POP UP

Everyone that we have worked with from the company has been very pleasant, and knowledgeable. If we have issues they are addressed quickly. Since we have started using Medical Passport for pre-op phone calls, we have become more streamlined. A lot less time for the pre-op phone call is needed for each call which is nice.

It's easy to work with the company to get everything set up and continue to work with them if we encounter any issues. Nice to have everything connected with pre-op calls, text messages and emailing patients ahead of time. Pretty easy for updating on patients when they've been here before, if ride home information would have an option to carry forward for each patient it would be even better. Great to have all information carry forward when patient is here multiple times.

Some things are duplicated or hard to find. For instance when you look a patient up if they are in from the Advantex booking it shows their name even if they don't have a medical passport created. If they do have a medical passport created it shows their name twice and you have to click on the correct name to get this information. Also would be nice if warnings from medical passport would communicate to Big Board.

Great. They are quick to respond to questions or problems that the staff is experiencing.

My very favorite thing offered is Big Board !! It keeps the families aware of the patients progress throughout the admission. It greatly decreased the families inquiries to the front desk personnel. My favorite thing about One Medical Passport is that it allows the patient the opportunity to provide their medical history....allowing them sufficient time to gather information & add or remove entered data before submitting. It is reasonably user friendly for the computer novice.

Patients have a little difficulty adding their medications. The options do not always apply to the medication but will not accept if one of the choices are not chosen.

We like the product and it provides us with a detailed health history without staff spending hours on the phone. More staff time could be saved if it was made a little more user friendly for the older generation who do not understand

The product assists the surgery centers in obtaining a complete health history electronically from the patient prior to day of surgery including demographics and insurance info. This has decreased staff time on the phone. The company continues to work on improvements and updates

Some users find it confusing and staff spend much time on the phone assisting. Must be more user friendly for older patients and those who only have very basic computer skills

Excellent, very easy. I am encouraged here at the surgery center to write medical history's when speaking to patients for expedience sake. I would, of course, rather complete a medical passport on each patient on line because there is so much more patient information.

The questions provide an excellent patient history template for surgery.

I would like to be able to find each passport whether updated or not in the same place. Some are found in the medical passport that have not been downloaded and then some are found under the date.

we have decreased time with Patient Calls with OMP as well as energy used to facilitate flow within the facility using Big Board with OMP

Product was easy to use and easy to educate teammates that were not use to using computer programs

We had a great on boarding process with OMP because of their customer service , everything has went smoothly. At times our HST software does not " speak " with OMP in some areas

For the most part it has been a great asset to our company

It is easy to use and to navigate. Easy check the blanks and ability to write in any other necessary informaiton

Patients still seem to have problems with inputting their medications. They can't always find the med they are looking for. Often times they will give up and just bring a medication list the day of surgery

Overall our experience has been excellent.

We like the auto messaging feature. We also like the ability to customize the format and the alerts. The customer service is really good, as well!

What we like least is that we have to transcribe the information we receive into our EHR, but it is custom formatted to make it easier and it's not the fault of Medical Passport.

I use OMP every day at work as I review patient's histories pre-operatively. I find it quite helpful, but there could be better instructions and wording in some spots. For example, some patients can't figure out how to put in more than one medication or surgery so they try to write all of them on one line. If there were more explicit instructions at the beginning of those sections, they could probably figure it out.

It was easy for me to use, very thorough

Patients think it is lengthy and some complain about it being difficult to use.

I used to have to call each patient and do the history over the phone. That took a lot of time. Some patients feel rushed when being asked questions. OMP allows them to take their time to fill out the information.

Use everyday. Forms are easy to fill out. Lots of dropdown choices. Helps to be able to see the medical of histories of patients days ahead in order to order any tests, clearances, etc.

Our medical history is a bit too long for most surgeries we do on an outpatient bases.

I like the ease of use and use it quite frequently.

I like how well the set up is. You have the ability to limit the search. The ease of making changes is great. You don't have to start all over again.

I wish you could search just by date of birth, instead of last name. Sometimes, the name we have, isn't the same that's in OMP. However, you have to have a last name, or you can't search.

Excellent customer service. Immediate feedback and response

One Medical Passport software is customizable to meet the consumer's needs. It is not "one size fits all" software.

The only down side of having this software is we are still facility that does not utilize an EHR. If we did have an EHR, we would be able to use more functions provided with One Medical Passport.

The best vendor I have worked with in my career. The team is helpful, efficient, and responsive.

Engage is great for communicating needs with the patient that is up to date and effective

There are always small components that are identified as missing or incorrect, but the team at OMP has always been great in taking feedback and helping with change or implementation

None

I love the simplicity of One Medical Passport. It is easy for both staff and patients to utilize. The information translates to our Electronic Medical Record almost seamlessly.

Set up was time consuming, but well worth the effort!

IT HELPS WITH THE PROCESS OF PATIENT CHECK IN AND PRE-OP. AND WE ALSO USE THE BIG BOARD THAT HELPS US WITH PATIENT ORDER AND KEEPS THE FAMILY MEMBERS UP TO DATE AS WELL.

THIS SOFTWEAR IS EASY TO USE AND VERY HELPFUL WHEN IT COMES TO PATIENT SATISFACTION. AND THERE ARE NEW THINGS ALWAYS EVALVING THAT THIS SOFTWEAR IS ALWAYS GETTING BETTER.

THERE IS NOTHING THAT I LIKE LEAST ABOUT THIS SOFTWEAR, EVERYTHING THAT I NEED IS A CLICK AWAY AND IF I DO THINK OF SOMETHING I JUST CALL AND IT IS FIXED THE SAME DAY

Excellent

This software has really helped streamline our work flow processes. They constantly come up with new features that are beneficial to our industry. Excellent support!

Integration was easy, training is good, very encouraged by new products.

Has proven effective in lowering our cancellations.

I have worked with OMP for almost 15years and it simplifies my everyday. It’s a great tool for the professional and the patient.

I can not think of anything negative to share about One Medical Passport.

MORE COMPLETE MEDICAL HISTORY

MORE PROFESSIONAL MEDICAL HISTORY- REALLY HELPS TO PROMPT YOU TO BE MORE THOROUGH WITH MEDICAL QUESTIONS-PREPARING PATIENT FOR SURGERY.

LEARNING CURVE -TO BECOME MORE PRODUCTTIVE

easy access some to do medical history some of the information is just choosing and clicking

YES SURGICAL PROCEDURES COULD BE MENTIONED CAN HAVE CLICK BUTTON PREVIOUS SURGEGIES CAN BE PICKED BY CLICK

WHEN ISSUES ARRIVE WE DO NOT GET A RESPONSE FROM HELP UNIT IN A TIMELY MANNER OR NOR AT ALL

PROVIDES NECESSARY INFORMATION FOR SURGERY PATIENTS

IT SHOULD NOT LET PATIENT PROCEED UNTIL INFORMATION IS FILLED OUT COMPLETLEY

it has decreased our day of surgery cancellations significantly

personalized to meet our needs. easy to use full review on one page for MD

nothing other than it doesn't communicat with new EMR

Great experience with OMP. Knowledgeable customer reps.

Easy to use. Easy to implement. Easy to customize. Great customer service.

The software has a lot to offer so choices can seem overwhelming.

Very good. The overall process works very well.

Streamlined very well with our scheduling system. The physicians offices can also access the account.

Additional fees to change or add questions