All Osmind Reviews
1-25 of 32 Reviews
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Thomas
Verified reviewer
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Exceptional software and team
Great experience that helps us automate and track many critical points in our business, such as automated questionnaires with alerts for customizable score thresholds, integrated intake paperwork and document signing, full EMR capability including billing and superbill generation for clients, and an electronic insurance submission tool.
PROSVery well suited for ketamine treatments and mental health therapy, but with enough extra capability that I can use it for any medical record I need to create. The team is very responsive to any issues and is always looking to improve their product.
CONSThe few stumbling blocks that exist are minor and are things the Osmind team regularly reach out for information on what can be improved and how. Currently, the option for clients to self-schedule is critical for us and is why we use a different scheduling system, though the Osmind scheduling option is otherwise great.
Reason for choosing Osmind
I have worked with a variety of medical record systems throughout my career. Osmind offered a perfectly tailored solution for my ketamine therapy business that streamlines all the necessary components of our EMR needs.
Vendor Response
Thank you for the positive review of Osmind! We are thrilled to hear that our software is well suited for ketamine treatments and mental health therapy, and that it provides the extra capability you need for any medical record. We appreciate your feedback regarding patient side scheduling and we've already begun research and aim to roll out Osmind's first version of the self-scheduling feature in the second half of this year. Thank you for your support and for choosing Osmind to streamline your EMR needs.
Replied January 2023
Alenna
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Very Helpful but can be better
I am looking forward to a better experience with Osmind, starting with a better and presentable output when printing the Clinical notes. It would also help if the patients can add pictures to their journals, and upload/ attach the images of their ID cards during the intake process. We are geared towards a better System for integration so we do not have to utilize separate softwares for the items previously mentioned.
PROSThe ability to easily communicate with our clients, the ability to manage all our Clients' documents in one place, and having all the important information that is useful for Mental Health Care makes this software stand out.
CONSWe understand that the Osmind technical team is always trying to improve the software by making revisions and updates, but sometimes, the good things that we have been utilizing are scraped off on the next update.
Reasons for switching to Osmind
For integration and better patient management
Vendor Response
Alenna, thank you so much for taking the time to leave us a review and provide insightful feedback. We are glad that Osmind has allowed you to have your important patient information all in one place. We also really appreciate you sharing about how we can better partner with you to support your practice!
Replied June 2022
Jennifer
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed November 2023
Had High hopes, but they are not going in the right direction for our clinic
It's a great idea with poor execution and there doesn't seem to be any real value to it over other offerings that are less buggy.
PROSI liked that in the beginning, the developers of Osmind were interested in creating something dynamic and valuable to ketamine clinics. After 2 years, I am losing hope. It seems that they are more concerned with their own revenue flow that with providing a user friendly dynamic system for medical professionals that may not have much experience in the clinic setting.
CONSThat they doubled the monthly subscription without offering any realy added value
Reason for choosing Osmind
I originally chose it because it was specifically designed for clinics like ours. Now I regret that choice as I am in the process of moving to a different platform and even that has become buggy and full of unnecessary obstacles.
Chris
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Growing into a full practice management application.
I have been able to streamline the tedious part of a private mental health practice and feel more confident in having my paperwork in immediate order. I also love having my billing in one place as opposed to 3 different apps to complete the process. Lastly, the customer service and care that the Osmind team provides is top tier. They are responsive, helpful, and so far have gone out of their way to make sure my transition to a new EHR was as easy as possible.
PROSSince using Osmind, I have been able to organize my work-flow to complete notes immediately, invoice, bill, and send super bills to clients as they request. I have multiple evidence based measures available that clients can complete as needed and I'm able to share their progress and results seamlessly. Clients have found receiving appointment reminders extremely helpful.
CONSAs the program is still relatively new, there are some client self scheduling work arounds that I have needed to use. This is only a temporary Con as the Osmind team reports future changes.
Reasons for switching to Osmind
Billing was separate and note taking was inefficient
Vendor Response
Chris, thank you for taking the time to leave us a review and provide feedback. We are so glad that Osmind has helped you organize your workflow and run your practice! We are listening to your feedback and patient self- scheduling is on the product roadmap.
Replied October 2022
Jill
Medical Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Osmind Review after 6 months
When I was beginning to use the software, there was always someone there to answer my questions. They are improving all of the time and the upgrades have made the platform more and more elegant.
PROSIt is amazing to have a software platform specifically for those of us in the ketamine business. It contains all that we need without a huge amount of data that only crowds the space without impact.
CONSNothing that I can think of at this time!
Reasons for switching to Osmind
I was starting to get signed up for Athena but their platform was so dense and much more than a simple ketamine clinic needed. Osmind is streamlined just for us.
Vendor Response
Thank you for sharing your positive experience with Osmind, Jill! We are thankful that Osmind is supporting you and your ketamine practice.
Replied June 2022
Cory
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Wonderful EHR that continues to improve...
Wonderful! The customer service staff are priceless! The program is visually appealing, easy to use, and ever evolving! I love how I've only used the program for about a year, & several patches have already came out improving the functionality! Invoices and Superbills have been nicely overhauled. I have heard good things from the user end as well!
PROSEase of use and visually appealing. I love how easy it is to basically play around for a few hours and know most of the details about day to day operation of the program.
CONSThere should be a section for lab entry. Also, medications are not easy to update. I want to be able to put these things into the program somewhere, but easily access them from the patient note while I'm documenting. For instance, put the note to the side bar and browse other sections in the chart without closing the note.
Reason for choosing Osmind
Recommendation from Elite NP facebook group. Also, I like the patient progress data & the fact that you are helping to appeal to insurance companies to get higher approval rates.
Vendor Response
Thank you for the positive review of Osmind! We are glad to hear that our software is easy to use, visually appealing, and has been helpful in tracking patient progress data. We appreciate your feedback regarding the lab entry and medication sections and will consider these suggestions as we continue to improve our platform. Our customer service staff is dedicated to providing the best support possible, and we are thrilled to hear that they have been helpful in your experience with Osmind. Thank you for your support and recommendation, and we look forward to continuing to be your partner in care.
Replied January 2023
Audrey
Verified reviewer
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Osmind Review
Overall, the ease of use, as well as the VERY prompt customer service, has me recommending this product to anyone I can of! Any time I have ever had an issues, or I have an idea that would make things easier, they are so prompt and really take into consideration the user's opinion. I am not sure if it is used for other applications besides Ketamine administration, but from the Ketamine Clinic aspect, it has been perfect!
PROSI have used many EMRs and this one is hands down the easiest charting system I have encountered.
CONSThere is really no con with Osmind, as anything that ever comes up is dealt with so quickly.
Vendor Response
Thank you so much for taking the time to share your positive experience with Osmind! We are happy to hear about your satisfaction with both its ease of use and our dedicated customer service. Our team always strives to prioritize user feedback, and it's wonderful to hear that our efforts resonate with our valued users like you. Thanks again!
Replied September 2023
Owen
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
The best value for money in small to mid practice EHR
I hate charting less with osmind
PROSLots of features built and more coming.
CONSIt's not a space ship...yet. It's a better roadmap and better executed than any ehr I've ever used.
Reasons for switching to Osmind
Cheaper and better ui/uc
Vendor Response
It is great to hear that Osmind offers great value for your practice and that our continuous feature additions meet your needs. Your feedback, even the playful note about space ships, is greatly appreciated and motivates us to keep enhancing our system.
Replied September 2023
Jennifer
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Best EMR for Ketamine clinic
Osmind is the perfect EMR for a ketamine clinic. Includes the necessary forms and charting needed for accurate documentation and is very end-user friendly.
CONSthe general Medical SOAP note could be improved for other patient types.
Vendor Response
Thank you for highlighting Osmind as the best EMR for ketamine clinics. We're happy to hear that our system aligns well with your documentation needs and offers a user-friendly experience. Your feedback about the Medical SOAP note is noted, and we're always looking for ways to improve. We appreciate your choice in switching from Kareo Clinical to Osmind and look forward to continually serving your clinic's needs.
Replied September 2023
Lacey
Hospital & Health Care, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2024
Legacy at its finest
Charting technique and learner user Manuel
CONSNa everything adult friendly and easily accessible
Maysa
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Industry standard EMR for Ketamine practices
It’s been great. Love the customer service — always gotten a hold of them within a day or the same day. They are committed to improving this product. We’ve only had one day where we were unable to access the EMR very easily due to server problems. that’s a pretty good track record
PROSThe app is excellent and I love that I can have clients fill out baseline measures and follow up measures easily through the app. This then becomes data They can be shared with the client to show them their progress and can be easily shared with the practitioners that share the client. The data than can be turned into an output file for research purposes.
CONSI believe all models of the software all should include smart texting templates. It’s very tedious to hand write things and all other EMR software seem to include those as part of their base and tree models. I also don’t appreciate that I cannot modify the intake form and I hate that the medication’s need to be then entered by the physician individually rather than being Approved from the patients intake and then auto transferred over into the chart
Reason for choosing Osmind
I also use living matrix but could drop that product if I were able to create my own intake forms on osmind
Vendor Response
Maysa, thank you for writing this review and providing feedback. We hear you on making the intake more customizable and wanting medications to be auto transferred into the chart. Your feedback is always greatly appreciated and being discussed with our product team.
Replied October 2022
Brittany
Verified reviewer
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Easy to use and great support team
I love how easy it is to use Osmind, the UI is sleek and simple. I have been enjoying all the new features that the Osmind team work hard in implanting such as scheduling, pt tagging, color code etc.
CONSWhat I like least is that it is a fairly new system, so there are a lot of tweaks that need to be made but the support team is extremely responsive and very helpful in helping our practice resolve 100% of the issues. You can tell that the team is working hard at improving Osmind. I also dislike the inability to send patient records to other providers directly.
Reasons for switching to Osmind
Price
Vendor Response
Brittany, thank you for sharing your experience with Osmind. It is good to hear that you have found our software easy to use and our support team great to work with! We also really appreciate you sharing about how we can better partner with you to support your practice!
Replied June 2022
Trey
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Great EMR for Ketamine Practices
Loading patients into the system is easy, and there are a lot of resources for the patient once they sign up. The charting process is made to be easy and it continues to improve. Wonderful customer support.
CONSI would like there to be the option of more customizable templates for certain types of patients that incorporates narrative text into the template. This could take the form of auto populated text that could be manually changed, or a drop-down autofill option so that practitioners could more easily start new patients. I like the option to copy from one treatment to the other, but starting a new patient is sometimes onerous having to rewrite narrative that largely is similar patient to patient. I'd also like to be able to incorporate my Merchant Services account into Osmind instead of having to rely on theirs which utilizes Stripe who in turn has some of the highest fees in the industry.
Reasons for switching to Osmind
Osmind is tailored more to my ketamine only infusion practice, where other platforms are tailored more to full psychiatric practices.
Vendor Response
Thank you for leaving us a review, Trey. We recently launched customizable templates and I will follow up with you directly so we can get this set up!
Replied October 2022
Susan
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Osmind
This is the perfect software for my practice
PROSI appreciate the responsiveness of Osmid to make it work best for me and my practice. I have asked for components to be added, and they add them. The customer service team is superb
CONSI would love to have an option for regular IV charting- we modify Ketemaine IV infusion for regular IV nutrition. I believe the Osmind team is working on this. I would also like to be able to bill insurances directly from Osmind, again I believe that they are working on this as well.
Vendor Response
Hello Susan! Thank you for the positive review and for taking the time to share your feedback. We are glad to hear that our customer service team has been helpful in addressing your needs. You are correct that we are working on a billing solution and we want to make it easy for a provider to accept insurance to achieve Osmind's overall mission of expanding access to mental health care. We have ambitious goals with regard to making this happen, but we need to start small to make sure everything we release is a high-quality, headache-free experience.
Replied January 2023
Jacqueline
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
KAP ketamine assisted psychotherapy app & software review
So far pretty good we will continue to use in our KAP ketamine assisted psychotherapy practice.
PROSThe use and ease of it, especially for our patients. It has been great for scheduling appts and managing our digital medical records. It has become a bridge into their own mental health awareness. It truly is incredible, to show them their very own progress. As the creative integration director I couldn’t be happier to have our patients use the journal feature - Over all -we love using this product in practice.
CONSThe only thing has been about the log in sometimes - we do hear from a few patients that they are sometimes unable to sign in and completely looted out — when they go to do their mood scores for us within the app — but Anyway it Could be a wifi issue or human issue though etc. so not so sure it was even the app.
Vendor Response
Jacqueline, thank you for the review! It is good to hear that you love the measurement based care and journal feature. If patients continue having login issues, you can always direct them to our help desk for support (helpdesk@osmind.org). We are thankful that Osmind is supporting you and your practice!
Replied October 2022
Kimberly Ann
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Great Software
overall, the simplicity of the tool is great, it's just the charting and the look of the medical records that takes away a part of it.
PROSEase of access and simplicity. Very user friendly and straighforward.
CONSThe charting can do better. We use Osmind for our patients medical records, however, when printing, the tabs or clickable icons still show up making the print out look unprofessional.
Reasons for switching to Osmind
ease of access
Vendor Response
Kimberly Ann, thank you for sharing your experience with Osmind. We are glad that you have found the platform user friendly and straightforward. Your feedback is also greatly appreciated and making the print out look more visually appealing is being discussed with our product team.
Replied July 2022
Tracy
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
A complete system for a Ketamine practice!
I have been very grateful for this system and enjoyed the continual improvements and additions that Osmind creates.
PROS-Having the ability to use our forms along with the pre-packaged templates -Extensive options for psych assessments and measurements for ongoing patient evaluation -pre-filled templates for progress notes for both medical and psych (these notes have so many variables and options it provides a professional and extensive note that easily pre-loads and easily adapts to each session ongoing) -all the customizable features... the list is long!
CONSgetting help for when the patient app isn't working properly... thankfully this doesn't happen often.
Vendor Response
Thank you for sharing your experience with Osmind, Tracy! We are so glad to hear that you have appreciated the flexibility to use your own forms along with the pre packaged templates. Our team is always trying to make our client's lives easier!
Replied June 2022
Aubrey
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
osmind
good
PROSease of use and functionality
CONSmessaging function dont like cant organize patients by last name, that is how all medical practices organize patient files, osmind uses first name which makes no sense
Reason for choosing Osmind
a colleague was using it
Vendor Response
Thank you for your review of Osmind. We are glad to hear that you find our platform easy to use and functional. We apologize for any inconvenience caused by the messaging function not being organized by last name. We value your feedback and will take it into consideration as we continuously work to improve our product. Thank you for choosing Osmind based on the recommendation of a colleague, and for your overall positive experience with our platform. If you have any further feedback, please don't hesitate to reach out to our support team.
Replied January 2023
Tanya
Alternative Medicine, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
It’s only Osmind for Renew Ketamine!
What a clever well designed program. Great customer service. They understand our industry in a special way other programs can’t.
CONSAs a small start-up clinic, the cost adds up quickly. This can be a challenge for us.
Vendor Response
Thank you for your review and for choosing Osmind for Renew Ketamine. We're thrilled to hear you appreciate our unique understanding of your industry and our dedicated customer service. We acknowledge your feedback on the cost, especially for start-ups, and continually strive to provide exceptional value for all our clients.
Replied September 2023
Valerie
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2022
Downtime-maintenance
Not overall happy
PROSHaving everything on one platform—but it doesn’t always work
CONS3 times down with maintenance and I don’t have access to my patients charts. 7:45am and no response from support
Vendor Response
We apologize for the inconvenience caused by the downtime and maintenance. We understand that access to patient charts is crucial for your practice, and we are committed to providing a reliable platform for our users. Our support team is always available to assist with any issues, and we apologize for the delay in response times. Please don't hesitate to reach out to us directly if you are experiencing any other issues!
Replied January 2023
Jean Nicoler
Mental Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Love this product!
Customer Support is phenomenal! They respond quickly and always welcome feedback!
PROSThis software has all the essentials for monitoring, charting, billing and anything else that we need from it! It is very easy to use, organized and great to keep everything in one place!
CONSThe only thing that I wish it could do (and this may already be in the works...) is to customize the intake form!
Vendor Response
Thank you so much for taking the time to leave us this positive review, Jean! Our job is to make your life easier so we are glad that you have found our product organized and easy to use! And you are right - we are currently working on the ability for you to turn on/off different sections of the default intake form!
Replied June 2022
chelsi
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Ketamine & IV Therapy Clinic of NWA
We have enjoyed using Osmind and appreciate the quick customer service.
PROSCustomer service usually gets back to us quickly. They are updating the product constantly.
CONSIs not as functional with our Hydration patients as it is for Ketamine patients.
Vendor Response
Thank you for your review, Chelsi. It is good to hear that you have had a positive experience with our customer service team - it is always a priority for us to always get back to our clients in a short amount of time!
Replied July 2022
Samuel
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Excellent product
Osmind is intuitive and easy to use. The best feature is the support team, that is helpful and always available
CONSThe superbill and billing functionalities could use some improvement
Vendor Response
Samuel, thank you for sharing your experience with Osmind. It is good to hear that you love our customer support team. I also wanted to let you know that the team is hard at work to improve both the superbill and billing features as we know those are critical to your workflow!
Replied October 2022
David
Medical Practice, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Great for ketamine clinic
Good so far
PROSThe template is nearly perfect for ketamine clinic and psychology
CONSNeeds a quicker way to move in between charts
Reasons for switching to Osmind
Not as clunky
Vendor Response
David, thank you for your kind review. We are glad that Osmind is supporting you and your ketamine practice.
Replied June 2022
Scot
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2022
Scot DePue MD
Designed for ketamine clinics primarily. Adaptable to my other patients but clumsily
CONSNeeds dictation into chart via a microphone
Vendor Response
Scot, thank you for sharing your experience with Osmind. Your feedback is also greatly appreciated and adding dictation into patient charts via a microphone is being discussed with our product team.
Replied June 2022