My experience with Patient Communicator has been awesome. Never a bad experience. Love it

I love the ability to send and receive text.

What I like least is the ability to only see 2 messages at a time on the mobile app

I don't know how I would have been able to communicate with all my patients during Covid-19 without Patient Communicator.

1) It is packed with useful features (e-mail, text, recalls, scheduling appointments to name a few) 2) The dashboard makes it very easy to use and to access. 3) It has a huge number of beautiful e-mail templates, and they are all customizable. 4) It interfaces with my practice management system (Open Dental) seamlessly 5) Customer support is excellent. 6) Patients can go online and schedule their own appointments without tying up a staff member. 7) Patients love it, especially the computer savvy ones. 8) All messages are stored on their servers, and the program is web-based, so you can access it from anywhere. You don't have to be in your office to retrieve messages. 9) All communication history is saved and easy to access. 10) You can send the same message to multiple patients at the same time. 11) Easy to see unconfirmed appointments at a glance. I could go on, but in summary, I like everything about.

There aren't any features I don't like. One new feature that might be nice would be integration with voice calls.

Satisfied. My support person, [SENSITIVE CONTENT HIDDEN], is always quick to respond with any issues I may reach out for help with!

Ease of literally communicating back and forth with patients

How to set up a template from scratch for emails

Our online scheduling has made it so much easier for staff to focus on the patients that are in the office, rather than spending a few minutes per patient scheduling over the phone. During covid, the fact that our patients can text us that they've arrived cuts down on unnecessary phone time as well! The automated reminders and eyewear ready notices allow us to function with a much larger patient base than we could handle otherwise. Very grateful to have this technology at our fingertips!

The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us!

I do wish that we could text our patients using our office phone number, although that hasn't created any issues for our patients or staff thus far!

The software is easy to use as I have limited understanding of technology. It also makes confirming patients fast and simple as usually at least half of our patients confirm through this software. We also use this to contact patients that don't respond to phone calls, using this software to text and email them.

The only problem I have ever had is the limit of characters on a text message, simply typing out the name of our office uses up a large portion of the limit. This makes our text messages sound a bit pointed sometimes as the messages must be short and concise, which you may be able to tell from this review, I am not.

we never realized how much time is spent calling patients and waiting to leave messages, its great being able to utilize that time for patient care instead.

Our favorite part of the software is the ability to take work load off of our staff and have a robot do it for us!

The software works great i just wish they could add even further integration with our practice management software so we don't have to use a separate website to reply to patients

We have had great experience with them. Always very helpful when we need help.

Like the easy way to get confirmations of patients as well as email and talk directly to them.. Also like being able to get messages to all patients.

Only one thing that we would like if we could leave messages for patients to take premed before appointments . And Identify our office on calls patients don't like that it comes from a number with no name.

Contact patients easily and quickly. System works great. Absolutely no complaints.

Fabulous customer service. Glad that you now have coverage on Fridays and on Jewish holidays. Wish Pt. Communicator had the ability to send out review requests easily.

Template emails tend to be tacky. Graphic design sometimes not on target and tends to have misspellings but not really a problem as we do not do much with emails.

We seem to make less phone calls to confirm appointments. Most get confirmed through the software

The limitation of the number of characters able to type in a text message

I am very happy with all aspects of Patient Communicator and would highly recommend the program.

The program is easy to navigate and my support rep. is very helpful. [SENSITIVE CONTENT HIDDEN] is very patient with me and offers recommendations about options that I may not be aware of.

I can't think of anything that I don't like.

It’s nice how customizable the options are. Customer service is always knowledgeable and can solve most problems quickly. The program itself rarely has bugs.

While most features are easy enough to use, others seem near impossible without the help of customer service. Things could be more user friendly. It can also be very frustrating when a patient wants to opt out of messages and it can’t be completed within practice director by unchecking the allow sms button.

Overall, we appreciate how quickly it updates with our Practice Management System and how quickly customer service responds to our requests.

We love that his program ties directly to our scheduling system and updates immediately by writing directly to our EHR system.

The navigation is not real intuitive and the texting functionality seems limited as we are not able to attach photos.

When we work directly with [SENSITIVE CONTENT HIDDEN], things are great since he is quick to respond with a way to assist, however the call center and other employees have made it difficult to get a response in a timely manner.

Ability to text patients and send different links for forms

Inability to text greater than 140 characters and how the program isn't formatted for us to use on a mobile device to answer patient questions.

I love the ability to text patients, and have it documented what we tell them. It has dramatically decrease our no-show rate. Our patients know that they can text into us at any time and we can get back to them.

I wish it was easier to print communication history from a patient.

The system is very easy to use with good customization. I like that I can easily access it from home or office. It also integrated well with our EMR. Patients expect to have access 24/7 and this can provide automated responses and immediate access to appointment times available.

It took me a little time to find all the options for customizing. However, the customer service is excellent and they set up everything for us.

I like the online scheduling feature also the notifications to patients regarding reminders and pickup for a product.

I wish the online scheduling feature would hold the spot on the schedule even if you don't have the patient in yet.

Increase retention, better capture of Google reviews and less no shows.

Enables my staff to complete charts instead of wasting time on the phone

Some aspects of the importing new patients can be awkward

I have used Patient Communicator a little. Every time I have needed to call with a question, they have been very helpful.

It is very easy to use. You can find what you need on the main page.

I haven't used it enough to have something I don't like

Very happy with Patient Communicator

The home page is very easy to understand. If I do have a question, it is very easy to get in touch with someone to walk me through something.

So far I have not wanted to change anything

So far a good experience and very useful

Easy to work.

Sometimes send wrong messages

This software is so helpful , we really like it . It has a lot of features that are very valuable

It would be nice to be able to send longer text messages

Our patients really appreciate the ease and quick responses from us. The systems is very user friendly.

My staff seems to like the system and I have not had complaints.

I like the ease of the program and can set it basically on auto pilot and not worry about the system not doing its job. It has freed up time for me to work on other projects. The templates are wonderful and enough to choose from that fits our dental office needs. It is also nice that there is way to communicate with our patients even after hours. Are patients love the text feature since we all know how much easier it is to text while you are at your job then trying to answer a phone call.

Absolutely great experience from the software setup to the daily implementation. Easy to work with and great support staff.

The daily use is simple and integrates well with EHR.

There are so many features that it can be complicated to change something quickly.

It was worth using

The ability to reach out to all patients with a blast email

Some patients did not like all the communications