--- title: "PatientNow Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PatientNow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PatientNow is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/patientnow-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/) / PatientNow Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/patientnow-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/patientnow-profile/alternatives/) # PatientNow User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 300 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.0/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 134 reviews (45%) - 4 stars: 82 reviews (27%) - 3 stars: 40 reviews (13%) - 2 stars: 14 reviews (5%) - 1 star: 30 reviews (10%) ### Most mentioned pros - The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. - How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. - Every time I have an issues with the software, there is a direct chat option (M-F) and they answer within a minute or so and it seems that everyone is well trained in knowing the software well and guiding me. ### Most mentioned cons - Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app- - User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. - The sales tax cannot be for individual products, it's either all or none. ## PatientNow customer reviews Showing reviews 1-25 of 300 (page 1). ### PatientNow is great value and easy to use - Overall rating: 5/5 - Reviewer: Kristin D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using PatientNow since 2018 and they continue to strive to improve the product. They listen to their customers and they work with you to resolve issues. Customer Support is usually very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SecurePayNow, texting and emailing from the system are some of my favorite features. The ability to create templates is also very important to us as a practice. Not having to go back to support for everything. #### Cons Would like to be able to customize the clinical information more. Also, more area for clinical notes vs scheduling notes. #### Reasons for switching to PatientNow Intergy was very cumbersome at the time (2018) and didn't offer the customization that PatientNow did. Also, we were moving more towards aesthetic procedures and PatientNow fit our practice better. --- ### Great support - Overall rating: 5/5 - Reviewer: Shelley L. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. #### Cons The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. #### Reasons for choosing PatientNow had more integrations, I wanted one stop shop where scheduling, medical records, reminders, email, newsletter and marketing, credit card processing were all in one. They also integrate with care credit and dropbox --- ### Easy to use with a lot of features - Overall rating: 5/5 - Reviewer: Christine W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available. #### Cons There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services. --- ### Patient Now Review - Overall rating: 3/5 - Reviewer: Tonya G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Most of the modules are easy to navigate through. It does need some updated features to make it easier to print records or a summary of records. Same with the billing module. I will say that the support they have is great. The staff is knowledgeable and very helpful with any questions or problems you may have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The scheduling module is fairly simple to navigate. Easy to schedule and reschedule appointments. The support staff is very knowledgeable, helpful and friendly. #### Cons The billing module needs work. Requires a lot of manipulating to correct any mistakes or entries. The sales tax cannot be for individual products, it's either all or none. You have to uncheck the box on every transaction. --- ### 10 out of 10 - Recommend! - Overall rating: 5/5 - Reviewer: Paige W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From day one,[sensitive content hidden] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came [sensitive content hidden] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, [sensitive content hidden] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy! #### Cons Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out. #### Reasons for switching to PatientNow Needed a true EMR system and BLVD.io didn't offer that. #### Vendor response Wow — thank you for such a thoughtful and enthusiastic review! We’re thrilled to hear that onboarding was smooth and even enjoyable, and that our team made such a positive impact. It’s great to know the system is fitting your workflow well, and we truly appreciate you choosing PatientNow. We’re excited to support your continued success! Replied July 2025 --- ### Long time, unhappy customer - Overall rating: 2/5 - Reviewer: Lia T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so. #### Cons User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. #### Reasons for choosing PatientNow At the time, price. Patient now was tens of thousands less than Nextech --- ### Robust software, terrible support and sneaky contracts. - Overall rating: 2/5 - Reviewer: Jen B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. [sensitive content hidden] had previously told me we could easily transition to read only at any time. Not great and I would not recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support. #### Cons We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS. #### Reasons for switching to PatientNow Patient now was an all in one solution and met what we needed. Then it didn't anymore so we switched again. #### Vendor response Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our software and support team did not meet your expectations. While we're glad you found value in our charting capabilities, we deeply regret the frustration caused by support delays and challenges around contract terms. The post-COVID period was a difficult time operationally, but we understand that shouldn’t have impacted the quality of service you received. Your concerns about PCI compliance and the need for additional software are valid and highlight areas where we clearly need to improve communication and compatibility. We also take contract transparency seriously, and we apologize if there was any confusion regarding renewal terms or cancellation policies. Your feedback will be shared with our customer success team to ensure we review and address these issues. Replied June 2025 --- ### decent-but could be better - Overall rating: 3/5 - Reviewer: Courtney P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Decent-it has a lot of useful tools but a lot of bugs. PatientNow has a lot of potential but I think the hassle of certain items and how difficult it is to navigate can be a turn off for the system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better. #### Cons Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate. #### Reasons for switching to PatientNow Our medical spa wanted our EHR system to able to do more than Jane could offer #### Vendor response Thanks for sharing your experience. We're glad to hear you're finding value in the tools for daily operations and organization. We also understand how technical issues and navigation challenges can impact your workflow and we’re actively working to address these concerns. Your feedback is valuable and helps us continue improving the platform. We appreciate you choosing PatientNow! Replied July 2025 --- ### Patient Now Rookie In Training - Overall rating: 5/5 - Reviewer: Rhiannon L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would say it’s been pretty good so far! It has its ups and downs which come with any system but as we continue to learn it becomes a lot easier! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that has so many ways to keep up with patient details. It is easy to look back and find things that we have missed1 #### Cons Sometimes its not super user friendly especially on an iPad :( But we are learning to adjust slowly but surely! #### Reasons for switching to PatientNow I didn’t my boss made the switch because they heard that this system was better and could do more, like prescribe. #### Vendor response Thank you for the thoughtful review! We’re happy to hear you’re finding it helpful for tracking patient details and that it’s getting easier as you continue to learn the system. We know every platform has a learning curve, and we’re here to support you every step of the way! Replied July 2025 --- ### Ok platform for Aesthetics not Designed for Regenerative and longevity clinics. - Overall rating: 3/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features #### Cons It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling. --- ### Comprehensive helpful system for medspa - Overall rating: 5/5 - Reviewer: Christine B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to learn. The charting is easy, templates are nice. I like that the patients get texts reminders for appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The sheduling system is nice and the text communication. I also like that we can send out mass marketing emails and texts. #### Cons Not being able to keep patient photos in charts. We use a separate system. It would be nice to have the before progress and after photos in the chart along with editing tools. #### Reasons for switching to PatientNow Moved jobs new company uses patient now. I have used a lot of systems i do like this one. #### Vendor response Thanks so much for the great feedback! We're happy to hear you’re enjoying the scheduling, communication tools, and ease of use overall. We also appreciate your note about photo charting and we'd love to provide more information on how PatientNow with RxPhoto can meet your needs. We're glad to have you using PatientNow and hope it continues to support your success! Replied July 2025 --- ### WARNING!!!! Patient Now & Aesthetic Now are the same, fraudulent claims & terrible support - Overall rating: 1/5 - Reviewer: Mareena M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered I would not recommend Patient Now, Aesthetic Now, RxPhoto, Payrix, or Crystalclear Marketing. They are scam artist and have the worst customer service and support staff. I am now switching over to Aesthetic Record, and unfortunately I have to set everything up again. Please reach out if you have any questions or concerns. I would not want anyone else to go through what I went through. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Would not be able to state a pro since the company falsely advertises the EMR's capabilities and so far it has been nothing but a nightmare working with them. #### Cons Patient Now (PN)is merging with RX Photo and Crystal Clear Marketing to create Aesthetic Now (AN). But when they sold me on AN, they never mentioned that they were merging or that they are in the process of figuring things out. They are still advertising AN and PN as a system that can create packages, manage inventory, collect payment, do marketing, and so much more all for $414.00/month. I have been with them for about 6 months and they are still working on internal errors and software issues. The inventory management does not work and when I submit a ticket it goes to crystal clear marketing, but no one ever follows up with you. Rx photo is a photo software and they do the medical charting, but they are limited on their charting and have useless templets. So, I had to make my own. I also had to make my own consent forms and treatment directions. They use Payrix for processing payments and they are still working on fixing the glitches. I have reached out to Stephen M from Patient Now and CrystalClearMD since he is the one in charge. He and his colleagues are always out of the office or on vacation and I have to email them multiple times for them to get back to me (which is several weeks). Stephan calls and states that he will follow up with me weekly and will refund me 50% of my monthly fees, but they keep charging my account and refuse to pick up the phone, refuse to call me back in a timely manner (weeks), refuse to email back (weeks). I would not recommend these people. #### Reasons for choosing PatientNow I chose Patient Now/Aesthetic Now because they claimed that they can do inventory tracking, collect payments, etc. --- ### Streamlined Software - Overall rating: 4/5 - Reviewer: Terra T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Pretty good! Love all the functionality and treatment pathways! Setup is a bit difficult if you opt to do it yoursef (I'd recommend having PatientNow do the setup for you instead). Can be a little buggy sometimes but tech support is very responsive and helpful, as is their dev team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PatientNow makes it easy to automate and streamline workflows and patient care. Cuts down on the time all processes take allowing more time for other tasks. #### Cons The system seems to be a bit buggy here and there. #### Reasons for choosing PatientNow Better functionality #### Reasons for switching to PatientNow Wanting to have everything in one place, instead of logging into multiple different systems depending on what you're working on. --- ### Easy scheduling! - Overall rating: 4/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I do enjoy PatientNow and would recommend it for Plastic surgery or more medical offices. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy the scheduling aspect is, and how you can color-code appointments and see the providers quickly. #### Cons Invoicing is cumbersome, discounting is difficult and takes too long. It is better suited to plastic surgery than medspas. Reporting is also very difficult and not at all intuitive. Thankfully, customer service is friendly and willing to help. #### Reasons for choosing PatientNow Bad experience with Zenoti in 2019, wanted something with better customer service hours. #### Reasons for switching to PatientNow Orchid was unable to provide e-charting. --- ### Decent Product - Overall rating: 4/5 - Reviewer: Melissa D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It does the job. It is not the prettiest when it comes to aesthetics. The patient now customer service is amazing though, anytime I have a question, they are knowledgeable and quick to answer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how many detailed lists and reports you can pull. I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice. Being able to use on iPads is a plus. #### Cons Not being able to open multiple windows. Also, sometimes when opening a scanned photo, the previous photo pulls up. Even from another patient's chart. I have to open it twice. Please fix. #### Vendor response Thank you for sharing your feedback! We’re glad to hear you appreciate the detailed reports, customization options, and iPad compatibility. We also truly appreciate your kind words about our customer service team—they’re always here to help! Replied March 2025 --- ### Clear System - Overall rating: 5/5 - Reviewer: Jessica K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i like it so far , everytime i get confuse i go back to the training videos which is a great feature without waiting or submitting a support ticket #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use , clear and neat looking not confusing and the training videos helps a lot with is great #### Cons that you have to check out the back bar products under a client " backbar" also , i would like the clients to be able to pre pay an amount under their name without specifically choosing a treatment --- ### So glad we upgraded - Overall rating: 5/5 - Reviewer: Pricilia C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love the great customer service they provide- #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use- Overall great experience #### Cons We love we can have such detailed reports on every single procedure- #### Reasons for switching to PatientNow Detailed reports were provided by pt now #### Vendor response We're so happy to hear that your move to PatientNow has been a great experience! It’s fantastic to know that you find our platform easy to use and that our detailed reports and customer service have made a positive impact on your practice. We appreciate your trust in us and look forward to continuing to support your success! Replied March 2025 --- ### Challenging at first but worth it in the end - Overall rating: 4/5 - Reviewer: Brittany I. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Lots of documents and reports to pull up. #### Cons It is challenging to use at first with many features to get use to. #### Vendor response Thank you for your feedback! We appreciate your patience in getting familiar with the platform and are glad to hear that you find the reports and documents useful. If you ever need assistance navigating the features, our support team is happy to help. Your insights help us improve! Replied March 2025 --- ### Room for improvement - Overall rating: 3/5 - Reviewer: Nadia N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hard to learn, still learning. A lot of room for improvement. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Document filing system, and support team #### Cons The schedule can be affected by users that frequently come and go #### Vendor response Thank you for your feedback, Nadia. We appreciate your positive comments on our document filing system and support team. We understand that learning a new system can be challenging, and we're always working to improve the user experience. If you have specific concerns or suggestions, we'd love to hear them—our team is here to help! Replied March 2025 --- ### Patient now is great! - Overall rating: 5/5 - Reviewer: Nicole M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Honestly it’s been great! Really no complaints. Super easy to use and everything is all together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and everything is all on one app. #### Cons That it logs you out after like 10 minutes of use. It would be better if it’s longer. Sometimes I have gloves with colour on them while a client is waiting and I don’t really have time to re log in all over again. It would be nice if we stayed logged in longer #### Vendor response Sure! Here’s a professional and appreciative response: --- **Subject:** Thank You for Your Positive Review! Thank you for sharing your positive experience with PatientNow! We’re happy to hear that you find the platform easy to use and appreciate having everything in one place. Good news! You can actually turn off the auto-logout setting if this doesn't benefit your workflow. If you need any help updating this, our support team would be happy to guide you through the process! Please reach out to our team for more details. Thanks again for the great review! Replied February 2025 --- ### Highly recommend!! - Overall rating: 5/5 - Reviewer: Abby J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Both myself and my staff enjoyed using this in the office because it was so helpful to keep track of our duties #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very pleased with how easy it was to set up and use #### Cons It was difficult at times when I needed assistance with the software --- ### Best customer service - Overall rating: 5/5 - Reviewer: Rudina I. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My hats go off to their customer service. Every time I have an issues with the software, there is a direct chat option (M-F) and they answer within a minute or so and it seems that everyone is well trained in knowing the software well and guiding me. Thank you #### Cons Probably the upper management. During the shift from Envision to PatientNow, it took months for them to address issues with billing and I kept asking and it is still somewhat a lingering issue. --- ### DISHONEST AND DYSFUNCTIONAL. Do NOT downgrade to cloud based version until they fix big bugs! - Overall rating: 2/5 - Reviewer: Hope S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I ran out of room above; but there are multiple other problems with PN and their support and capabilities. The report and data analysis are a joke--if you really want to know, for instance, how many of a specific surgery you book from a certain city or area code to know which of your ad campaigns are actually turning into booked cases you can not. If you want to know how many of a specific type of surgery you've done within a specific time period you have to just print all cases for that time period and count them yourself, and on and on. As I write this my nurse is on the phone with a PN technician for what will literally be her 12th hour trying to solve the loss of scanning capability which accompanies the cloud base version we, and other PN clients, are being pushed into using. Yes, with every change or upgrade prior functions are typically lost, the techs completely BS us by saying that it is a fault of our office, or something our IT guy did, etc., before finally admitting (after two weeks of this crap) that other offices are all having this same issue. This is absolutely standard operating procedure for PatientNow. They deny the problem for a while, we waste multiple hours trying to work around a technical issue ourselves with no help, I finally get angry and push it when what they are telling us makes no sense and finallly they admit that there is a problem on their end which they do not know how to fix; and do not know that they will ever fix. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros My patient records are all currently stored in this EMR. That is the only pro. and the only reason we still have it. Will likely be switching soon. #### Cons Multiple misrepresentations and technical issues. Will list just a few : 1. Before and afters are crucial to a cosmetic surgery practice. PN has multiple issues with photo management .I put in an "enhancement request" July 2015-still pending. Issues include: You can create a before/after montage but CAN'T SAVE IT. Yep. You have to screen shot, save to your desktop, and then import back into the chart. Second, the before/after you create is not in a form usable for your website, ads, soc media, etc. It has a crude border which separates the photos and the right and left borders have dotted lines and arrows on them. Finally, if you want to do a 3x3 grid instead of 1x1 or 2x2 the photos can not be put in any specific order so you can not really show "before" and "after". PN salespeople are dishonest even if you pointedly ask a about a specific capability or if there are any extra charges, etc. PN administration will NOT back up what their salespeople promise and just tell you they don't know why you were told [fill in the blank]. Prime example: I thought long and hard before buying the software in 2012 and asked specifically if I would own the software, what kind of tech support I would have and whether there were ANY additional charges at all with the exception of add-ons discussed. Imagine my surprise when I was hit with a $5,000 annual "support fee" which has increased steadily in price since then. 3. Almost every capability they you would want is an additional charge. #### Reasons for choosing PatientNow I believed the hype. --- ### Patient Now User - Overall rating: 5/5 - Reviewer: Lenore P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Patient Now software is perfect for us because it keeps track of our patients needs through the treatment pathways, sends out appointment reminders, creates financial reports that are important to our company, as well as email blasts, ease of use workflow calendars/ scheduling. Also love that PN keeps track of patient referrals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scheduling , invoice/payment features of patient now work very well. All of the steps are very well thought out and easy to understand. #### Cons Trying to learn how to create an email list to send out an email blast. However, the cust serv reps are amazing and patient and helpful. They can get you through anything that is PN related. --- ### Probably the best EMR, wish there were better - Overall rating: 4/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered PatientNow is great and allows us to manage our practice effectively. There are definitely things that we would change about it especially from a reporting and scheduling standpoint. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros PatientNow is a simple software that helps us get through our day to day with minimal issues. It has worked for us for a few years and is easy to learn. #### Cons Invoicing is very difficult and easy to mess up. There are flaws in the reporting methods and I wish there were more effective ways to pull certain data. Not all data is accessible from reports. Customer service is responsive but they are not attentive to serious issues about financial and data accessibility. They just add our concerns to a list and if enough people complain about it, they finally change it. They make it extremely easy to double book patients. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/patientnow-profile/reviews/?page=2) --- PatientNow Reviews, Pros and Cons - 2026 Software Advice