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> Reviews of PatientNow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PatientNow is a good fit for you!

Source: https://www.softwareadvice.com/medical/patientnow-profile/reviews

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PatientNow Reviews

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[Overview](https://www.softwareadvice.com/medical/patientnow-profile/)

Reviews

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# PatientNow Reviews

## Reviews Summary

## Overall Rating

3.9

* * *

## Ratings Breakdown

5

(134)

4

(83)

3

(39)

2

(14)

1

(29)

## Secondary Ratings

Ease-of-use

3.8

Customer Support

4

Value for money

3.7

Functionality

3.8

* * *

### Pros

"The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing."

"How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call."

"They have done a great job managing our SEO and communicates well with our practice to determine what our needs are and then help drive patients to us based on our needs."

### Cons

"Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app-"

"User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on."

"not able to open it while with clients, they trap you in a contract, don’t care if their system doesn’t work for your business, and still take all your money every month."

* * *

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PatientNow Reviews, Pros and Cons - 2026 Software Advice