---
title: "icon"
description: "Reviews of PatientNow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PatientNow is a good fit for you!"
source_url: "https://www.softwareadvice.com/medical/patientnow-profile/reviews/"
page_type: "reviews"
language: "en"
---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/)

/

[PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/)

/

PatientNow Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/medical/patientnow-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/medical/patientnow-profile/alternatives/)

# PatientNow User Reviews

## Reviews Summary

## Overall Rating

3.9

* * *

## Ratings Breakdown

5

(134)

4

(82)

3

(40)

2

(14)

1

(29)

## Secondary Ratings

Ease-of-use

3.8

Customer Support

4

Value for money

3.7

Functionality

3.8

* * *

### Pros

"The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing."

"How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call."

"Every time I have an issues with the software, there is a direct chat option (M-F) and they answer within a minute or so and it seems that everyone is well trained in knowing the software well and guiding me."

### Cons

"Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app-"

"User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on."

"The sales tax cannot be for individual products, it's either all or none."

Fast-track your software evaluation

Speak with a Medical Practice Management software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

299 results

Sort by

PatientNow Reviews, Pros and Cons - 2026 Software Advice