--- title: "PatientNow Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PatientNow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PatientNow is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/patientnow-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/) / PatientNow Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/patientnow-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/patientnow-profile/alternatives/) # PatientNow User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 299 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.0/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 134 reviews (45%) - 4 stars: 82 reviews (27%) - 3 stars: 40 reviews (13%) - 2 stars: 14 reviews (5%) - 1 star: 29 reviews (10%) ### Most mentioned pros - The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. - How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. - Every time I have an issues with the software, there is a direct chat option (M-F) and they answer within a minute or so and it seems that everyone is well trained in knowing the software well and guiding me. ### Most mentioned cons - Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app- - User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. - The sales tax cannot be for individual products, it's either all or none. ## PatientNow customer reviews Showing reviews 1-25 of 299 (page 1). ### PatientNow is great value and easy to use - Overall rating: 5/5 - Reviewer: Kristin D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using PatientNow since 2018 and they continue to strive to improve the product. They listen to their customers and they work with you to resolve issues. Customer Support is usually very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SecurePayNow, texting and emailing from the system are some of my favorite features. The ability to create templates is also very important to us as a practice. Not having to go back to support for everything. #### Cons Would like to be able to customize the clinical information more. Also, more area for clinical notes vs scheduling notes. #### Reasons for switching to PatientNow Intergy was very cumbersome at the time (2018) and didn't offer the customization that PatientNow did. Also, we were moving more towards aesthetic procedures and PatientNow fit our practice better. --- ### Great support - Overall rating: 5/5 - Reviewer: Shelley L. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. #### Cons The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. #### Reasons for choosing PatientNow had more integrations, I wanted one stop shop where scheduling, medical records, reminders, email, newsletter and marketing, credit card processing were all in one. They also integrate with care credit and dropbox --- ### Easy to use with a lot of features - Overall rating: 5/5 - Reviewer: Christine W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available. #### Cons There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services. --- ### Needing a simple EMR system - Overall rating: 3/5 - Reviewer: Louise C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with PatientNow has been positive. It provides a comprehensive platform for managing patient records, scheduling, communications, and marketing in one place. While there is a learning curve and some features could be more intuitive, it has helped improve efficiency and streamline daily operations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I liked how PatientNow combines patient management, scheduling, marketing, and reporting tools into one platform. It helps streamline daily operations, improve communication with patients, and keeps important information organized and easily accessible. The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. It helps save time, improve efficiency, and create a better overall patient experience. #### Cons While PatientNow offers many useful features, the system can have a learning curve due to the number of tools available. Some workflows and settings could be more intuitive, and occasional system slowdowns can impact efficiency. The biggest drawback is that certain features can feel complicated to navigate, especially when setting up reports, templates, billing and invoicing patient payments, and custom settings. There are also times when updates or changes to the platform require additional training to fully utilize. --- ### 10 out of 10 - Recommend! - Overall rating: 5/5 - Reviewer: Paige W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From day one,[sensitive content hidden] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came [sensitive content hidden] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, [sensitive content hidden] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy! #### Cons Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out. #### Reasons for switching to PatientNow Needed a true EMR system and BLVD.io didn't offer that. #### Vendor response Wow — thank you for such a thoughtful and enthusiastic review! We’re thrilled to hear that onboarding was smooth and even enjoyable, and that our team made such a positive impact. It’s great to know the system is fitting your workflow well, and we truly appreciate you choosing PatientNow. We’re excited to support your continued success! Replied July 2025 --- ### Long time, unhappy customer - Overall rating: 2/5 - Reviewer: Lia T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so. #### Cons User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. #### Reasons for choosing PatientNow At the time, price. Patient now was tens of thousands less than Nextech --- ### Robust software, terrible support and sneaky contracts. - Overall rating: 2/5 - Reviewer: Jen B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. [sensitive content hidden] had previously told me we could easily transition to read only at any time. Not great and I would not recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support. #### Cons We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS. #### Reasons for switching to PatientNow Patient now was an all in one solution and met what we needed. Then it didn't anymore so we switched again. #### Vendor response Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our software and support team did not meet your expectations. While we're glad you found value in our charting capabilities, we deeply regret the frustration caused by support delays and challenges around contract terms. The post-COVID period was a difficult time operationally, but we understand that shouldn’t have impacted the quality of service you received. Your concerns about PCI compliance and the need for additional software are valid and highlight areas where we clearly need to improve communication and compatibility. We also take contract transparency seriously, and we apologize if there was any confusion regarding renewal terms or cancellation policies. Your feedback will be shared with our customer success team to ensure we review and address these issues. Replied June 2025 --- ### decent-but could be better - Overall rating: 3/5 - Reviewer: Courtney P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Decent-it has a lot of useful tools but a lot of bugs. PatientNow has a lot of potential but I think the hassle of certain items and how difficult it is to navigate can be a turn off for the system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better. #### Cons Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate. #### Reasons for switching to PatientNow Our medical spa wanted our EHR system to able to do more than Jane could offer #### Vendor response Thanks for sharing your experience. We're glad to hear you're finding value in the tools for daily operations and organization. We also understand how technical issues and navigation challenges can impact your workflow and we’re actively working to address these concerns. Your feedback is valuable and helps us continue improving the platform. We appreciate you choosing PatientNow! Replied July 2025 --- ### STAY AWAY AT ALL COST! Worst EMR System ever! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered We had 4 weeks of training, and had to practice to use PatientNow. But a system you use everyday has to be easy. It was very difficult and they get you with a one-year contract which you can't get out off. We purchased a marketing from PatientNow as well. They said it will take about 6-8 months to see results reflected to our website. But at the 5 month mark, they changed into a new marketing company and forced us to try them out due to the contract. It was a horrible experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros There is nothing good about this EMR system. The only good part was the person assigned to our account. #### Cons Unfriendly user interface: The program required hours of training, making it difficult for our staff to use efficiently. We had to train more than a month. Daily malfunctions: The system frequently malfunctioned, disrupting our daily operations. Weekly program crashes: The program crashed on a weekly basis, causing further disruptions and patient care. Slow performance: The extremely slow pace of the program hindered our ability to provide sufficient customer service, affecting both our business and patient care. Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a MedSpa. Failure to push RX program provider chart notes: Essential chart notes that were entered to RX was not processed. We were not provided this information and had to spend hours fixing this issue on our end. Hours of tech support calls: We had to contact tech support almost every day (unfortunately this is not an exaggeration), consuming valuable time and resources. PatientNow tech support number was put to speed dial and a call was made every day. Incompatibility with Apple products: The program was not functional on Apple devices, which is information that was not disclosed when we signed the contract. We were forced to purchase Parallels to make it work which was an additional cost. Clock-in/Clock-out issues: The inability to use this feature led to employee time management problems. We refused to get another app - such as Parallels - since we thought PatientNow had to be responsible for Clock in and out feature. PAX device malfunctions: The PAX device to take payments malfunctioned frequently and had to be replaced THREE times. Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods. Hidden fees: We incurred unagreed credit card charges (3.29%). Due to the PAX device malfunctions, we were forced to use SecurePayNow which had 3.29% hidden fee. This fee was not included in the contract nor disclosed to us, constituting a breach of the agreement. Delayed updates: The failure to complete updates in a timely manner further interrupted patient care. This has interrupted our daily flow in many occasioans and caused frasturation among employees and patients. #### Reasons for choosing PatientNow Mangomint is the best EMR system ever, especially after using a horrible program such as PatientNow. Mangomint is super user-friendly, where as PatientNow is so outdated that it crashes all the time. Also PatientNow doesn't work with any Mac computers. #### Vendor response We're sorry to hear about your experience and appreciate your feedback. PatientNow does offer a simple, fully web-based solution that works seamlessly across all devices, including Macs—without the need for additional software like Parallels. We continuously invest in improving performance, usability, and support to better serve our customers. If there’s anything we can do to address your concerns, we’d be happy to discuss further. Replied February 2025 --- ### Ok platform for Aesthetics not Designed for Regenerative and longevity clinics. - Overall rating: 3/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features #### Cons It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling. --- ### Horrible Horrible Horrible - Overall rating: 1/5 - Reviewer: Charla H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was miserable...If we fail I will put much of the blame on the people who took advantage of us and mislead us in every possible way...shame on all of you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I love our website...they did a fantastic job with it #### Cons I was assured a bump in new patients...I had months with no calls and no new clients...the onboarding should have been done in person. It was so much in such a short time. I do not do surgery and this EMR was so much more than needed and was not able to be web based which all of my employees needed. The EMR was cumbersome and redundant on so many levels. I was not given all the pieces of what I was paying for without asking several times and then nothing was reimbursed for the many months it was not in effect. My handler finally told me that I needed to also hire a marketing company because they do not do that...and that if I didn't ask to get out of my auto renew 2 months before it renewed I would be stuck for another year. We wasted over $30,000 on a company that promised so much and now we are trying to build our practice on limited funds. I could go on but I feel you get the gist. #### Reasons for switching to PatientNow Was told it would help bring in more patients and we would be ahead of the game in the tech world #### Vendor response Thank you for your feedback. We are happy that you love your website! We understand your concerns about the platform not being web-based. We are excited to let you know that PatientNow now offers a fully web-based platform, which is designed to improve ease of use and accessibility for your team. A senior team member will contact you to address your concerns about your onboarding experience and to provide more information about our web-based solution, which may be a better fit for your business. Replied September 2024 --- ### The best fit for us right now - Overall rating: 4/5 - Reviewer: Kelley E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fine for the most part! No system is perfect and this one checks more boxes than others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Compared to other systems, this seems to have the most features that we need. #### Cons Getting help with customer service is difficult and lengthy at times #### Reasons for switching to PatientNow We actually switch from ProSalon (not an option) for HIPAA compliance. That is all I have to say but this box is making me type more characters... --- ### This software over promises and under delievers - Overall rating: 2/5 - Reviewer: Dana V. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible. My sales person lied to me regarding the functionality of the software. She reassured me in my demo as well as in emails that the system could do specific functions I require. I specifically asked if the system allowed for the creation of templates and/or dot phrases to make my charting streamline as well as consistent. She told me yes. She told me templates could be created in the update my record software. That was a lie. Only patient forms can be created in this software. She mentioned that I could create dot phrases with text expander. When I asked what text expander was she stated it was a way for me to create and use my dot phrases for my charting. What she failed to state is that text expander is a completely separate company with a monthly fee! When I brought this to the manager [SENSITIVE CONTENT] attention, she stated that the month free they gave me for signing up should cover the fee I will have to pay this other company to make her system function properly! This company will falsely advertise functionality they are not capable of delivering and expect you to pay for additional services to make up for their shortcomings. I strongly advise against dealing with this company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software is aesthetically appealing to the eye. #### Cons Everything. The documentation screens are useless. Information is completely disjointed and non-cohesive. You have to click into to many sections to get the most simple of information regarding your treatment. The forms are in a completely different software called update my records. Why is information in so many disjointed places? Do not waste your time on this software. Keep looking. There are many other medspa software that offer much more than this company at the same price point. #### Reasons for switching to PatientNow AdvancedMD is not good for medspa functionality --- ### Medspa w/PatientNow - Overall rating: 3/5 - Reviewer: Joglaine O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Although there were some shortfalls in the expected offerings of the program, the support team really did their best to assist us whenever we called in. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We appreciate that the EMR, patient records, and messaging being in the same program. #### Cons We wish the marketing worked for us, but it was lacking in the amount of messages that we were permitted to send out. That would've been fine however sales communicated something different in the initial calls. #### Reasons for choosing PatientNow We chose PatientNow because of the marketing. We unfortunately found that it did not work for us after we had already started using the product. #### Reasons for switching to PatientNow We wanted all of the programs that we used for the MedSpa combined in one program. --- ### Outstanding Medical Software with Unmatched Tech Support - Overall rating: 5/5 - Reviewer: Kim T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Patient Now for over 12 years. All systems are streamlined from patient scheduling to before and after photo management. It has been a game changer for our aesthetic and reconstructive practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Patient Now has outstanding technical support! They are super supportive and responsive. They have helped me time and time again with customizing templates to streamline our practice. #### Cons Inability to customize certain aspects of data bases. For instance, the data base of medicines is incomplete and there is no way to add to it. #### Vendor response Thank you for being with us for over 12 years! We’re so grateful for your continued trust! We're thrilled to hear our support team has been helpful and that the system has made a difference in your practice. We also appreciate your feedback on database customization. Insights like yours help us grow and improve. Replied July 2025 --- ### Dr. Phillip Dahan - Overall rating: 5/5 - Reviewer: Phillip D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. We are extremely satisfied with our overall experience with PatientNow and highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Very simple and intuitive software, which is easy for all staff members to use. Training is simple. #### Cons Billing features. We find that the insurance Billing component is not as user-friendly as we would like. --- ### Decent Product - Overall rating: 4/5 - Reviewer: Melissa D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It does the job. It is not the prettiest when it comes to aesthetics. The patient now customer service is amazing though, anytime I have a question, they are knowledgeable and quick to answer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how many detailed lists and reports you can pull. I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice. Being able to use on iPads is a plus. #### Cons Not being able to open multiple windows. Also, sometimes when opening a scanned photo, the previous photo pulls up. Even from another patient's chart. I have to open it twice. Please fix. #### Vendor response Thank you for sharing your feedback! We’re glad to hear you appreciate the detailed reports, customization options, and iPad compatibility. We also truly appreciate your kind words about our customer service team—they’re always here to help! Replied March 2025 --- ### Clear System - Overall rating: 5/5 - Reviewer: Jessica K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i like it so far , everytime i get confuse i go back to the training videos which is a great feature without waiting or submitting a support ticket #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use , clear and neat looking not confusing and the training videos helps a lot with is great #### Cons that you have to check out the back bar products under a client " backbar" also , i would like the clients to be able to pre pay an amount under their name without specifically choosing a treatment --- ### So glad we upgraded - Overall rating: 5/5 - Reviewer: Pricilia C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love the great customer service they provide- #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use- Overall great experience #### Cons We love we can have such detailed reports on every single procedure- #### Reasons for switching to PatientNow Detailed reports were provided by pt now #### Vendor response We're so happy to hear that your move to PatientNow has been a great experience! It’s fantastic to know that you find our platform easy to use and that our detailed reports and customer service have made a positive impact on your practice. We appreciate your trust in us and look forward to continuing to support your success! Replied March 2025 --- ### Choose ZENOTI, rather than PatientNow - Overall rating: 1/5 - Reviewer: Caroline N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered If you would like a service-based system, then don't use this one. ZENOTI is miles ahead with service and with reporting! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Reporting is alright, but the system ZENOTI is far superior! #### Cons Service is inadequate and insufficient, associates have different answers...truly, not helpful at all. #### Vendor response We appreciate your feedback and are sorry to hear about your experience. We are committed to providing excellent service and continuously improving our support to ensure our customers receive the best possible experience. We value your input and would love the opportunity to address any concerns you may have. Please feel free to reach out so we can better assist you. Replied February 2025 --- ### Patient Now Review - Overall rating: 4/5 - Reviewer: Stefani B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It gets the job done, but it has room for improvement. I feel like steps could be simplified all around #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It's very detailed with multiple useful features #### Cons Too many steps to do things. I feel like it should be simplified #### Vendor response Thanks for your feedback! We’re glad you find the features useful and appreciate your input on simplifying workflows. We’re always looking to improve and will take your suggestions into account! Replied March 2025 --- ### Highly recommend!! - Overall rating: 5/5 - Reviewer: Abby J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Both myself and my staff enjoyed using this in the office because it was so helpful to keep track of our duties #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very pleased with how easy it was to set up and use #### Cons It was difficult at times when I needed assistance with the software --- ### PN review - Overall rating: 4/5 - Reviewer: Yelena G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the product is good, but I would not recommend it for a spa that is small in size. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Detailed I love how much information fits into this. And I love how detailed some of the functionality regarding packages is. #### Cons Too detailed.. no way to customize fast. Everything depends on everything, so if you want to change one thing you have to go into 10 different places in order to change it. Well it's exaggeration of 10 places but it is really difficult to implement one change. --- ### Patient Now Experience - Overall rating: 5/5 - Reviewer: Carmen B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 5 stars would highly recommend to others and have done that! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used it for years and very easy for new staff to get up to speed! The best part are the people of Patient Now [sensitive content hidden] goes way beyond to assist with setup and the people when you call in for support always spot on and pleasant. #### Cons The patient registration portal our patients don't find it user friendly and unclear many times they create a new account which creates issues for us merging etc. #### Reasons for switching to PatientNow had used patient now in previous practice --- ### PatientNow User!! - Overall rating: 4/5 - Reviewer: Lexie F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love being able to toggle through scheduling patients, looking at medical records, notes, photos and more all in one program! #### Cons Does have unexpected errors more often than we would like! ## More reviews [Next reviews](https://www.softwareadvice.com/medical/patientnow-profile/reviews/?page=2) --- PatientNow Reviews, Pros and Cons - 2026 Software Advice