--- title: "PatientNow Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PatientNow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PatientNow is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/patientnow-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/) / PatientNow Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/patientnow-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/patientnow-profile/alternatives/) # PatientNow User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 302 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.9/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 135 reviews (45%) - 4 stars: 82 reviews (27%) - 3 stars: 40 reviews (13%) - 2 stars: 14 reviews (5%) - 1 star: 31 reviews (10%) ### Most mentioned pros - The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. - How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. - Based on what was presented during the sales process, we were genuinely excited about the transition and believed this would significantly improve our business. ### Most mentioned cons - Loss of patient information and documentation, followed by weeks of difficulty obtaining meaningful resolution from senior leadership, is a completely different level of concern for a medical practice. - The most serious issue was patient information, photos and documents not transferring correctly, with some information unable to be recovered. - Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app- ## PatientNow customer reviews Showing reviews 1-25 of 302 (page 1). ### PatientNow efficient solution for modern medical practices - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PatientNow with its comprehensive features allow to manage patient records, day to day communication, scheduling and many more. Although some customization needs to be made for better experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It has a user friendly interface. High security allows to maintain digital patients records.It has new tools to manage patient communication. #### Cons Sometimes customer support can be slow. some customization regarding billing needs upgradation. Price can be an issue for new businesses. --- ### Best Cosmetic Practice Software! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been successfully using PatientNow for going on nine years. It is easy to use and PERECT for a cosmetic based practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Oh, the customer support is amazing! Someone is always there to answer the phone without a long wait. They are super friendly and helpful! #### Cons I have a hard time using the iPad version. It does not have all the same features as my desktop version of Patient Now. --- ### Serious Data Migration Issues & Lack of Resolution - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: a free trial · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience was extremely disappointing. What was presented during the sales process was very different from what we experienced during implementation. The most serious issue was patient information, photos and documents not transferring correctly, with some information unable to be recovered. This caused significant disruption, additional labor and expense for our practice. After numerous attempts to resolve the issues and ultimately requesting cancellation of PatientNow and Recura, I am still waiting for meaningful communication from senior leadership. Software problems happen, but problems involving patient data require urgency, accountability and communication. Unfortunately, that has not been our experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros [sensitive content hidden] presented PatientNow as a dream system for our practice. We were sold on the idea of having PatientNow, Recura and RxPhoto work together as a comprehensive solution for our medical spa. The system was presented as a way to streamline our operations, improve efficiency, and bring our scheduling, patient records, photographs, communications, payments and other essential functions together. Based on what was presented during the sales process, we were genuinely excited about the transition and believed this would significantly improve our business. #### Cons Unfortunately, the reality of implementation was drastically different from what was presented during the sales process. Our migration resulted in serious issues with patient data, including missing client information, documents and photographs that did not properly transfer or sync, some of which PatientNow was unable to recover. We also experienced duplicate patient records, thousands of missing dates of birth, checkout/functionality problems, and an implementation process that caused significant disruption to our daily operations. Recura was also part of the solution presented to us, but the overall integration did not deliver the seamless workflow we were sold. Instead of simplifying our business, our staff spent countless additional hours troubleshooting, manually correcting information, entering appointments, and trying to work around system issues. What has been equally concerning is the lack of timely support and accountability after these problems occurred. I have spent weeks calling, emailing, documenting issues, and escalating my concerns. My situation was escalated to a Vice President, and despite numerous follow-up attempts and being repeatedly told I would receive a call, I still have not received the promised response. Software issues can happen. Loss of patient information and documentation, followed by weeks of difficulty obtaining meaningful resolution from senior leadership, is a completely different level of concern for a medical practice. That has been the most disappointing part of our experience. --- ### Avoid Pt Now - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We have had a poor experience with communication and responsiveness to concerns. We regret having signed on with Patient Now. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We have not been able to implement Patient Now. We had struggles with the initial implementation process related to migrating data into the system. #### Cons We experienced major issues during the EHR implementation process. As concerns arose and we requested a remedy. We had to press for any response. The poor communication and challenges during implementation lead us to lose trust in the team. When we realized the system was not a fit due to the implementation struggles, we requested to terminate our agreement. Customer management refused to let us out of our contract and strictly enforced the terms. I highly recommend that any medical practice reviewing this software heavily negotiates a trial period or an implementation out-clause before signing, as they are entirely inflexible if the setup goes poorly. --- ### Patient Now Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Most of the modules are easy to navigate through. It does need some updated features to make it easier to print records or a summary of records. Same with the billing module. I will say that the support they have is great. The staff is knowledgeable and very helpful with any questions or problems you may have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The scheduling module is fairly simple to navigate. Easy to schedule and reschedule appointments. The support staff is very knowledgeable, helpful and friendly. #### Cons The billing module needs work. Requires a lot of manipulating to correct any mistakes or entries. The sales tax cannot be for individual products, it's either all or none. You have to uncheck the box on every transaction. --- ### Needing a simple EMR system - Overall rating: 3/5 - Reviewer: Louise C. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with PatientNow has been positive. It provides a comprehensive platform for managing patient records, scheduling, communications, and marketing in one place. While there is a learning curve and some features could be more intuitive, it has helped improve efficiency and streamline daily operations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I liked how PatientNow combines patient management, scheduling, marketing, and reporting tools into one platform. It helps streamline daily operations, improve communication with patients, and keeps important information organized and easily accessible. The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. It helps save time, improve efficiency, and create a better overall patient experience. #### Cons While PatientNow offers many useful features, the system can have a learning curve due to the number of tools available. Some workflows and settings could be more intuitive, and occasional system slowdowns can impact efficiency. The biggest drawback is that certain features can feel complicated to navigate, especially when setting up reports, templates, billing and invoicing patient payments, and custom settings. There are also times when updates or changes to the platform require additional training to fully utilize. --- ### RUN AWAY FROM THIS SYSTEM! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered THE WORST SYSTEM I HAVE EVER USED!! We have over 20 open tickets from them dated over a year ago and now they stopped having a virtual chat! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There may seem like there are pros at first, but that is how they get you. Once you are using the system, the constant updates become frustrating. You learn how to do something one way, and then it changes again. They also no longer offer immediate support. Instead of being able to get help right away, you have to email them and wait days for a response, which can really slow down operations when you need an issue fixed quickly. #### Cons ALL CONS. NOTHING WORKS THE SAME. Each month things change and they have SO MANY BUGS they are constantly "saying" their fixing --- ### Very Happy with Patient Now in our Medical Weight-loss Center - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the initial consultation and demonstration right through to the signing up and implementation, the whole process has been hassle free. A few bumps in the road, but team resolved them quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of set-up. There was plenty of support before and after the signup process. Everything is simple to find and complete. #### Cons This is the first EMR that I have worked with, and I really do not have any Cons after signing up with PatientNow. --- ### Great support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. #### Cons The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. --- ### Excellent, very technical tool. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, deeply integrated system, although it has a deep learning curve, but PatientNow is a solid choice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place. It saves me from juggling three different systems. #### Cons It feels like I'm using an old DOS system. It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy. --- ### PatientNow is great value and easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using PatientNow since 2018 and they continue to strive to improve the product. They listen to their customers and they work with you to resolve issues. Customer Support is usually very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SecurePayNow, texting and emailing from the system are some of my favorite features. The ability to create templates is also very important to us as a practice. Not having to go back to support for everything. #### Cons Would like to be able to customize the clinical information more. Also, more area for clinical notes vs scheduling notes. --- ### Easy to use with a lot of features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available. #### Cons There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services. --- ### 10 out of 10 - Recommend! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From day one,[sensitive content hidden] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came [sensitive content hidden] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, [sensitive content hidden] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy! #### Cons Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out. #### Vendor response Wow — thank you for such a thoughtful and enthusiastic review! We’re thrilled to hear that onboarding was smooth and even enjoyable, and that our team made such a positive impact. It’s great to know the system is fitting your workflow well, and we truly appreciate you choosing PatientNow. We’re excited to support your continued success! Replied July 2025 --- ### Long time, unhappy customer - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so. #### Cons User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. --- ### Robust software, terrible support and sneaky contracts. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. [sensitive content hidden] had previously told me we could easily transition to read only at any time. Not great and I would not recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support. #### Cons We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS. #### Vendor response Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our software and support team did not meet your expectations. While we're glad you found value in our charting capabilities, we deeply regret the frustration caused by support delays and challenges around contract terms. The post-COVID period was a difficult time operationally, but we understand that shouldn’t have impacted the quality of service you received. Your concerns about PCI compliance and the need for additional software are valid and highlight areas where we clearly need to improve communication and compatibility. We also take contract transparency seriously, and we apologize if there was any confusion regarding renewal terms or cancellation policies. Your feedback will be shared with our customer success team to ensure we review and address these issues. Replied June 2025 --- ### decent-but could be better - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Decent-it has a lot of useful tools but a lot of bugs. PatientNow has a lot of potential but I think the hassle of certain items and how difficult it is to navigate can be a turn off for the system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better. #### Cons Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate. #### Vendor response Thanks for sharing your experience. We're glad to hear you're finding value in the tools for daily operations and organization. We also understand how technical issues and navigation challenges can impact your workflow and we’re actively working to address these concerns. Your feedback is valuable and helps us continue improving the platform. We appreciate you choosing PatientNow! Replied July 2025 --- ### Ok platform for Aesthetics not Designed for Regenerative and longevity clinics. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features #### Cons It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling. --- ### Comprehensive helpful system for medspa - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to learn. The charting is easy, templates are nice. I like that the patients get texts reminders for appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The sheduling system is nice and the text communication. I also like that we can send out mass marketing emails and texts. #### Cons Not being able to keep patient photos in charts. We use a separate system. It would be nice to have the before progress and after photos in the chart along with editing tools. #### Vendor response Thanks so much for the great feedback! We're happy to hear you’re enjoying the scheduling, communication tools, and ease of use overall. We also appreciate your note about photo charting and we'd love to provide more information on how PatientNow with RxPhoto can meet your needs. We're glad to have you using PatientNow and hope it continues to support your success! Replied July 2025 --- ### STAY AWAY AT ALL COST! Worst EMR System ever! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered We had 4 weeks of training, and had to practice to use PatientNow. But a system you use everyday has to be easy. It was very difficult and they get you with a one-year contract which you can't get out off. We purchased a marketing from PatientNow as well. They said it will take about 6-8 months to see results reflected to our website. But at the 5 month mark, they changed into a new marketing company and forced us to try them out due to the contract. It was a horrible experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros There is nothing good about this EMR system. The only good part was the person assigned to our account. #### Cons Unfriendly user interface: The program required hours of training, making it difficult for our staff to use efficiently. We had to train more than a month. Daily malfunctions: The system frequently malfunctioned, disrupting our daily operations. Weekly program crashes: The program crashed on a weekly basis, causing further disruptions and patient care. Slow performance: The extremely slow pace of the program hindered our ability to provide sufficient customer service, affecting both our business and patient care. Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a MedSpa. Failure to push RX program provider chart notes: Essential chart notes that were entered to RX was not processed. We were not provided this information and had to spend hours fixing this issue on our end. Hours of tech support calls: We had to contact tech support almost every day (unfortunately this is not an exaggeration), consuming valuable time and resources. PatientNow tech support number was put to speed dial and a call was made every day. Incompatibility with Apple products: The program was not functional on Apple devices, which is information that was not disclosed when we signed the contract. We were forced to purchase Parallels to make it work which was an additional cost. Clock-in/Clock-out issues: The inability to use this feature led to employee time management problems. We refused to get another app - such as Parallels - since we thought PatientNow had to be responsible for Clock in and out feature. PAX device malfunctions: The PAX device to take payments malfunctioned frequently and had to be replaced THREE times. Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods. Hidden fees: We incurred unagreed credit card charges (3.29%). Due to the PAX device malfunctions, we were forced to use SecurePayNow which had 3.29% hidden fee. This fee was not included in the contract nor disclosed to us, constituting a breach of the agreement. Delayed updates: The failure to complete updates in a timely manner further interrupted patient care. This has interrupted our daily flow in many occasioans and caused frasturation among employees and patients. #### Vendor response We're sorry to hear about your experience and appreciate your feedback. PatientNow does offer a simple, fully web-based solution that works seamlessly across all devices, including Macs—without the need for additional software like Parallels. We continuously invest in improving performance, usability, and support to better serve our customers. If there’s anything we can do to address your concerns, we’d be happy to discuss further. Replied February 2025 --- ### Choose a different EMR - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the worst experiences with a company I’ve ever had, even causing me to lose sleep #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The schedule syncing to my Google calendar however I do feel it has to be a HIPAA violation in some way #### Cons Expensive for what you get. RxPhoto should be built into the system. It’s an aesthetic EMR. That should be basic. The onboarding process was worthless. The support staff are not very responsive. Poor integrations. Our rep was terrible #### Vendor response We appreciate you taking the time to share your experience and feedback. We're sorry to hear that your experience hasn't met expectations. We've improved our platform, including better integration with RxPhoto and enhanced support services. Please reach out to our customer success team so we can discuss how these updates could help address your specific challenges. Replied September 2024 --- ### This software over promises and under delievers - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible. My sales person lied to me regarding the functionality of the software. She reassured me in my demo as well as in emails that the system could do specific functions I require. I specifically asked if the system allowed for the creation of templates and/or dot phrases to make my charting streamline as well as consistent. She told me yes. She told me templates could be created in the update my record software. That was a lie. Only patient forms can be created in this software. She mentioned that I could create dot phrases with text expander. When I asked what text expander was she stated it was a way for me to create and use my dot phrases for my charting. What she failed to state is that text expander is a completely separate company with a monthly fee! When I brought this to the manager [SENSITIVE CONTENT] attention, she stated that the month free they gave me for signing up should cover the fee I will have to pay this other company to make her system function properly! This company will falsely advertise functionality they are not capable of delivering and expect you to pay for additional services to make up for their shortcomings. I strongly advise against dealing with this company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software is aesthetically appealing to the eye. #### Cons Everything. The documentation screens are useless. Information is completely disjointed and non-cohesive. You have to click into to many sections to get the most simple of information regarding your treatment. The forms are in a completely different software called update my records. Why is information in so many disjointed places? Do not waste your time on this software. Keep looking. There are many other medspa software that offer much more than this company at the same price point. --- ### Decent Product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It does the job. It is not the prettiest when it comes to aesthetics. The patient now customer service is amazing though, anytime I have a question, they are knowledgeable and quick to answer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how many detailed lists and reports you can pull. I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice. Being able to use on iPads is a plus. #### Cons Not being able to open multiple windows. Also, sometimes when opening a scanned photo, the previous photo pulls up. Even from another patient's chart. I have to open it twice. Please fix. #### Vendor response Thank you for sharing your feedback! We’re glad to hear you appreciate the detailed reports, customization options, and iPad compatibility. We also truly appreciate your kind words about our customer service team—they’re always here to help! Replied March 2025 --- ### Clear System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i like it so far , everytime i get confuse i go back to the training videos which is a great feature without waiting or submitting a support ticket #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use , clear and neat looking not confusing and the training videos helps a lot with is great #### Cons that you have to check out the back bar products under a client " backbar" also , i would like the clients to be able to pre pay an amount under their name without specifically choosing a treatment --- ### PatientNow Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Plastics - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, PatientNow is relatively easy to work with and when issues or complications arise the support is very effective and quick. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ease of messaging with patients and color coding a schedule. #### Cons I feel the ability to manage columns and schedules could be more straight forward. #### Vendor response Thank you for your review, Kelly! We're glad to hear you're enjoying PatientNow's messaging and scheduling features and the support our team provides. Please reach out if you need any help managing columns and schedules. Replied March 2025 --- ### Room for improvement - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hard to learn, still learning. A lot of room for improvement. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Document filing system, and support team #### Cons The schedule can be affected by users that frequently come and go #### Vendor response Thank you for your feedback, Nadia. We appreciate your positive comments on our document filing system and support team. We understand that learning a new system can be challenging, and we're always working to improve the user experience. If you have specific concerns or suggestions, we'd love to hear them—our team is here to help! Replied March 2025 ---