Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions. The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest. The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2. Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

Customers services is top notch! They are responsive and quite helpful. If it wasn't for their excellent customer service, we probably would have been very unhappy.

We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out.

The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update.

I am a PA in plastic surgery using PN for over 11 years and I love it.

The ease of patient charting with electronic medical records.

There is no autocorrect for spelling writing progress notes.

The worst business decision I have ever made, the sales department is extremely good at making it seem like this software is easy to use, easy to implement on both ends, when that is the farthest from the truth. We are stuck in a yearly contract, and am dreading the next 11 months having to be forced to use this horrible system

The only thing I like about PatientNOW the website build, that team did an amazing job building our new website. The praise stops there.

We were sold a system that we were told would be an all in one solution, a complete EMR with advertising software, payment software etc. Instead, there four different platforms that you need to log in to separately that "talk" to each other. Its so complicated and frustrating to use.

We use PatientNow for everything. We schedule, confirm, remind, and follow-up from appointments with PatientNow's registration, automatic emails and texts, and created emails. Templates are stored and easily accessible. You can even send and receive faxes from within the system.

Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly to their bills by logging into the portal.

Pretty good! Love all the functionality and treatment pathways! Setup is a bit difficult if you opt to do it yoursef (I'd recommend having PatientNow do the setup for you instead). Can be a little buggy sometimes but tech support is very responsive and helpful, as is their dev team.

PatientNow makes it easy to automate and streamline workflows and patient care. Cuts down on the time all processes take allowing more time for other tasks.

The system seems to be a bit buggy here and there.

Horrible experience. Once I realized that they could not deliver on their promises, I asked to get out of my contract. They refused even though they admitted that they mis represented what they could deliver.

I liked what they first told me, that I could integrate all of my systems into one. Unfortunately, they were not able to do that. They mis represented what their system could do.

Their systems are not integrated. They lack basic features that other EMRs and Spa Software programs offer.

It has everything that we need in one system! Scheduling, EMR, payment processing, record keeping.

Too many updates and the file is very large for computer space

Having everything needed for medical spa in one place.

Not being able to access scheduling on now Apple devices, like Samsung tablet or phone. HUGE con.

Excellent

Great support staff. Not difficult to use.

Can’t think of anything to report. Very happy

THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow. I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust. There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.

I have been a user of PatientNOW for 7 plus years now. We have always received wonderful support from the trainers, managers and support team. However, I wanted to share the most current experience that sparked this review. A couple of weeks ago I contacted sales to hear about moving our current server based PatientNOW over to PatientNOW cloud. As our server is older and will no longer be supported by Microsoft in January of 2020. I spoke [SENSITIVE CONTENT HIDDEN] who was very knowledgeable and was able to get all my questions answered and the information sent over to me quickly. I wasn't quite ready to switch over yet until... a few days later when our 2008 windows server had a failed hard drive. Not wanting to replace the hard ware in the server since I knew we were going to do upgrade soon. I called [SENSITIVE CONTENT HIDDEN] back on a Friday in the mid-morning. Telling him my situation and asking how soon can we make this switch to the cloud as I was fearful the other two hard drives were about to go as well. [SENSITIVE CONTENT HIDDEN] started the process. [SENSITIVE CONTENT HIDDEN] called me later that afternoon telling me the process and his team went to work. Now I sit here, the following Friday completely switched over to the cloud based PatientNOW and Zinsser Plastic Surgery had NO downtime. The switch was flawless thanks to the team at PatientNOW.

The lay out. Once you understand the basic workings of the software is very easy to get around.

I have a hard time creating the templates, however they trainers are always willing to help.

Patient Now has benefitted our practice by providing great insight through reports. The way patient now is structured, it is very easy to extract and examine critical components of running a practice to better improve our overall quality of care and finances.

Patient Now has a well thought out design that allows many options to be utilized to maximize both practice growth and marketing but also patient engagement. The features really allow us to stay plugged in with our patients. Options are seamless and automatic. From structured and scheduled appointment reminders to Treatment Pathways, this software has great features that keep that patient engaged, make the patient feel supported and keep the patient coming back.

We have a largely Hispanic speaking demographic and the Portal does not have options for Spanish only however we can structure appointment reminders and many other things in Spanish.

I like how everything is in one system. It's easy to check people in and out, schedule, and process payments. With this system, we can now allow for prepurchasing singular items, as it allows us to keep better track of how many sessions are left in someone's package.

Texts never work. I stated it earlier in the review, but I get them approved, it says in every patient profile that the texts went through when they didn't, and then support tries to tell me I'm wrong or say I'm doing something wrong when I haven't done anything different than they've told me. You also can't use the mass email function if you're using Gmail due to not being able to send more than 500 emails in 24 hours. Not every report matches with each other, and the treatment pathways don't always work. And most annoyingly, support doesn't know what the heck they're doing 90% of the time. I know how to solve more problems on PatientNow than support does, and when I go to them with a big issue, no one know what to do so they say they'll call back with a solution and never do.

Best EMR I have found and the fact that you get to talk to an actual person when you need help is priceless! My practice sired to the next level after launching PatientNow

Really like the POS and EMR. Very smith and you’re never locked in to one area of the program. The customer service is by far the best part of this software.

I don’t like that you are not notified books someone books on line and the fact that consents are not auto assigned based on to the procedure for client to sign prior to appointment

patient scheduling works great

So lets just consider one report (how much botox did I do last year?) Running this report gave me the answer of 6 patients. HA! Maybe 6 an hour! each time I run the report it gives me a different answer. I shut it down and reboot...same problem. This issue is consistent with many reports,but not all of them. Called support multiple times...no answer and no follow up. In patient charting, there is no duel screen available so I have to close the encounter and open labs, look at labs, close, then open encounter.......maddening! I KNOW no EMR is perfect, but this is the least user friendly one I have worked with (my surgery centers and hospitals use other EMR's so I am quite proficient and adaptable). SO I inform them I not longer wish to use PatientNOW, via email. WOW! They responded quickly to THIS, informing me that I have an extended contract and I must continue paying. I didn't even mention their money back guarantee, but I will NOW that I have to get attorneys involved. I could go on and on, but I hope this provides enough insight to keep other physicians from getting involved with this company. If it worked properly, I would certainly not go through the hassle of transferring all this data to a new EHR.

Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful.

The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available.

There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services.