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> Reviews of PatientNow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PatientNow is a good fit for you!

Source: https://www.softwareadvice.com/medical/patientnow-profile/reviews

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PatientNow Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/medical/patientnow-profile/)

Reviews

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# PatientNow Reviews

## Reviews Summary

## Overall Rating

3.9

* * *

## Ratings Breakdown

5

(134)

4

(83)

3

(39)

2

(14)

1

(29)

## Secondary Ratings

Ease-of-use

3.8

Customer Support

4

Value for money

3.7

Functionality

3.8

* * *

### Pros

"How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call."

"They have done a great job managing our SEO and communicates well with our practice to determine what our needs are and then help drive patients to us based on our needs."

"The site also allows patients to send us direct requests for services which has increased our volume and built up our client base. "

### Cons

"Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app-"

"User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on."

"not able to open it while with clients, they trap you in a contract, don’t care if their system doesn’t work for your business, and still take all your money every month."

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PatientNow Reviews, Pros and Cons - 2026 Software Advice