--- title: "PatientNow Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PatientNow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PatientNow is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/patientnow-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Billing Services Software](https://www.softwareadvice.com/medical/medical-billing-services-comparison/) / [PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/) / PatientNow Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/patientnow-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/patientnow-profile/alternatives/) # PatientNow User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 301 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.9/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 134 reviews (45%) - 4 stars: 82 reviews (27%) - 3 stars: 40 reviews (13%) - 2 stars: 14 reviews (5%) - 1 star: 31 reviews (10%) ### Most mentioned pros - The biggest benefit of PatientNow is its ability to manage the entire patient journey from online booking and intake forms to treatment history, reminders, and follow-up marketing. - How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. - Every time I have an issues with the software, there is a direct chat option (M-F) and they answer within a minute or so and it seems that everyone is well trained in knowing the software well and guiding me. ### Most mentioned cons - Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app- - User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. - The sales tax cannot be for individual products, it's either all or none. ## PatientNow customer reviews Showing reviews 1-25 of 301 (page 1). ### PatientNow is great value and easy to use - Overall rating: 5/5 - Reviewer: Kristin D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using PatientNow since 2018 and they continue to strive to improve the product. They listen to their customers and they work with you to resolve issues. Customer Support is usually very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SecurePayNow, texting and emailing from the system are some of my favorite features. The ability to create templates is also very important to us as a practice. Not having to go back to support for everything. #### Cons Would like to be able to customize the clinical information more. Also, more area for clinical notes vs scheduling notes. #### Reasons for switching to PatientNow Intergy was very cumbersome at the time (2018) and didn't offer the customization that PatientNow did. Also, we were moving more towards aesthetic procedures and PatientNow fit our practice better. --- ### Great support - Overall rating: 5/5 - Reviewer: Shelley L. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. #### Cons The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. #### Reasons for choosing PatientNow had more integrations, I wanted one stop shop where scheduling, medical records, reminders, email, newsletter and marketing, credit card processing were all in one. They also integrate with care credit and dropbox --- ### Easy to use with a lot of features - Overall rating: 5/5 - Reviewer: Christine W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available. #### Cons There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services. --- ### Avoid Pt Now - Overall rating: 1/5 - Reviewer: Harmony R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We have had a poor experience with communication and responsiveness to concerns. We regret having signed on with Patient Now. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We have not been able to implement Patient Now. We had struggles with the initial implementation process related to migrating data into the system. #### Cons We experienced major issues during the EHR implementation process. As concerns arose and we requested a remedy. We had to press for any response. The poor communication and challenges during implementation lead us to lose trust in the team. When we realized the system was not a fit due to the implementation struggles, we requested to terminate our agreement. Customer management refused to let us out of our contract and strictly enforced the terms. I highly recommend that any medical practice reviewing this software heavily negotiates a trial period or an implementation out-clause before signing, as they are entirely inflexible if the setup goes poorly. #### Reasons for switching to PatientNow Streamline processes to 1 platform and have better photo comparisons. --- ### 10 out of 10 - Recommend! - Overall rating: 5/5 - Reviewer: Paige W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From day one,[sensitive content hidden] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came [sensitive content hidden] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, [sensitive content hidden] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy! #### Cons Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out. #### Reasons for switching to PatientNow Needed a true EMR system and BLVD.io didn't offer that. #### Vendor response Wow — thank you for such a thoughtful and enthusiastic review! We’re thrilled to hear that onboarding was smooth and even enjoyable, and that our team made such a positive impact. It’s great to know the system is fitting your workflow well, and we truly appreciate you choosing PatientNow. We’re excited to support your continued success! Replied July 2025 --- ### Long time, unhappy customer - Overall rating: 2/5 - Reviewer: Lia T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so. #### Cons User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. #### Reasons for choosing PatientNow At the time, price. Patient now was tens of thousands less than Nextech --- ### Robust software, terrible support and sneaky contracts. - Overall rating: 2/5 - Reviewer: Jen B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. [sensitive content hidden] had previously told me we could easily transition to read only at any time. Not great and I would not recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support. #### Cons We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS. #### Reasons for switching to PatientNow Patient now was an all in one solution and met what we needed. Then it didn't anymore so we switched again. #### Vendor response Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our software and support team did not meet your expectations. While we're glad you found value in our charting capabilities, we deeply regret the frustration caused by support delays and challenges around contract terms. The post-COVID period was a difficult time operationally, but we understand that shouldn’t have impacted the quality of service you received. Your concerns about PCI compliance and the need for additional software are valid and highlight areas where we clearly need to improve communication and compatibility. We also take contract transparency seriously, and we apologize if there was any confusion regarding renewal terms or cancellation policies. Your feedback will be shared with our customer success team to ensure we review and address these issues. Replied June 2025 --- ### decent-but could be better - Overall rating: 3/5 - Reviewer: Courtney P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Decent-it has a lot of useful tools but a lot of bugs. PatientNow has a lot of potential but I think the hassle of certain items and how difficult it is to navigate can be a turn off for the system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better. #### Cons Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate. #### Reasons for switching to PatientNow Our medical spa wanted our EHR system to able to do more than Jane could offer #### Vendor response Thanks for sharing your experience. We're glad to hear you're finding value in the tools for daily operations and organization. We also understand how technical issues and navigation challenges can impact your workflow and we’re actively working to address these concerns. Your feedback is valuable and helps us continue improving the platform. We appreciate you choosing PatientNow! Replied July 2025 --- ### Best Cosmetic Practice Software! - Overall rating: 5/5 - Reviewer: Kim T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been successfully using PatientNow for going on nine years. It is easy to use and PERECT for a cosmetic based practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Oh, the customer support is amazing! Someone is always there to answer the phone without a long wait. They are super friendly and helpful! #### Cons I have a hard time using the iPad version. It does not have all the same features as my desktop version of Patient Now. --- ### Ok platform for Aesthetics not Designed for Regenerative and longevity clinics. - Overall rating: 3/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features #### Cons It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling. --- ### Unsatisfied Med Spa Owner - Overall rating: 2/5 - Reviewer: Carla P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We used the app and system for 2.5 days and they are charging us for a 12 month contract. Who does this??? Patient Now, that’s who! The grass is NOT greener on the other side. They said that their system could do much more than it does. But now they won’t let us out of the contract! Don’t sign up!!!! It’s so bad that we will have to pay a year without using the software! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Customer service is nice. Sales rep went out of his way to say yes to everything. They do not understand what a med spa needs and how the providers need to see the scheduling system. The decision makers hide behind the super nice customer service reps. #### Cons Their systems don’t communicate with one another. Patient Niw and Rx Photo have been created by 2 different companies prior to the companies partnering. The apps that our spa providers use are NOT user friendly. We have used Daysmart for years and it is much better with Rx Photo than Patient Now! We should have never signed a contract and now regret it! #### Reasons for choosing PatientNow Because we already used RX photo for photos and forms. #### Reasons for switching to PatientNow We used RX Photo and thought the scheduling system Patient Now would communicate better with RX Photo since they are partners. I don’t really think the PN software creators understand the business of a med spa. #### Vendor response Thank you for sharing your feedback. We’re sorry to hear that PatientNow did not meet your expectations. Our goal is to provide solutions that support the unique needs of med spas, and we continuously work to enhance our platform based on client input. Regarding system integration between PatientNow and RxPhoto, we continuously work on enhancing their interoperability to create a more seamless experience. We understand that contract terms are important, and we strive to be as transparent as possible during the onboarding process. If there has been any miscommunication or if there’s anything we can do to help resolve your concerns, please reach out to our support team. We’d be happy to discuss potential solutions. We appreciate your feedback and will use it to continue refining our services. Replied February 2025 --- ### Only use this software if you are a big company - Overall rating: 1/5 - Reviewer: Oscar B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Patient Now has been a headache for us, and as we are trying to part ways with them, they are making it very difficult to do so. It seems almost revengeful. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Patient Now is a robust software for multi-practitioner and multi-location practice. #### Cons Customer service is really bad and the product needs a 24/7 IT on staff #### Reasons for choosing PatientNow I would not choose Patient now at all, now nor in the future. #### Reasons for switching to PatientNow The platform is not modern, and it requires too much IT work to make it decent. Customer service is their worst enemy, and they never take accountability for their issues. As we are trying to move to another platform, they are making it very hard to do so. #### Vendor response Thank you for your feedback. We’re sorry to hear that your experience with PatientNow has not met your expectations, especially regarding customer service and transition support. We strive to provide a seamless experience for all our users. Your concerns are important to us, and we will be sharing this with our Customer Success team to review and address any outstanding issues. If there’s anything we can do to help facilitate your transition or improve your experience, please don’t hesitate to reach out. We appreciate your time and insights, as they help us continue to improve our platform and services. Replied February 2025 --- ### ITS A CON, THEY TELL YOU WHAT YOU WANT TO HEAR. - Overall rating: 1/5 - Reviewer: Rebecca D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Terrible - the stress and disruption this cause to my business is crazy, we have documented all issues and concerns. its very unfortunately that when we decided to NOT come off of on boarding due to the difficulties and interference with the business, they had not a care in the world. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The thought of it being good. I put much thought and effort in to trying patient now after using the same system for 8 years. The integrity and care about small business' is clearly not there. #### Cons They integrity as a company, sales tells you what you want to hear not actually what they can do, their lack of care to resolve any issues when we reached out. We never came out of on boarding and they are now threatening collections. They where unable to deliver what sales had very clearly told me they can do. #### Reasons for switching to PatientNow I felt we needed a more medical platform - BUT Patient now is OUTDATED #### Vendor response Thank you for sharing your experience, we appreciate you taking the time to provide detailed feedback. Ensuring a smooth onboarding process and delivering on our commitments is extremely important to us, and we’re sorry to hear that we did not meet your expectations in this case. We take your concerns seriously and will be forwarding them to our Customer Success team for further review. If you’re open to it, we’d love the opportunity to discuss your experience further and see if there’s anything we can do to help. Please feel free to reach out to our team directly. Your feedback is invaluable in helping us improve, and we truly appreciate it. Replied February 2025 --- ### Choose a different EMR - Overall rating: 1/5 - Reviewer: Melissa J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the worst experiences with a company I’ve ever had, even causing me to lose sleep #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The schedule syncing to my Google calendar however I do feel it has to be a HIPAA violation in some way #### Cons Expensive for what you get. RxPhoto should be built into the system. It’s an aesthetic EMR. That should be basic. The onboarding process was worthless. The support staff are not very responsive. Poor integrations. Our rep was terrible #### Reasons for choosing PatientNow Someone else chose it initially and therefore I just went with it #### Vendor response We appreciate you taking the time to share your experience and feedback. We're sorry to hear that your experience hasn't met expectations. We've improved our platform, including better integration with RxPhoto and enhanced support services. Please reach out to our customer success team so we can discuss how these updates could help address your specific challenges. Replied September 2024 --- ### WARNING!!!! Patient Now & Aesthetic Now are the same, fraudulent claims & terrible support - Overall rating: 1/5 - Reviewer: Mareena M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered I would not recommend Patient Now, Aesthetic Now, RxPhoto, Payrix, or Crystalclear Marketing. They are scam artist and have the worst customer service and support staff. I am now switching over to Aesthetic Record, and unfortunately I have to set everything up again. Please reach out if you have any questions or concerns. I would not want anyone else to go through what I went through. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Would not be able to state a pro since the company falsely advertises the EMR's capabilities and so far it has been nothing but a nightmare working with them. #### Cons Patient Now (PN)is merging with RX Photo and Crystal Clear Marketing to create Aesthetic Now (AN). But when they sold me on AN, they never mentioned that they were merging or that they are in the process of figuring things out. They are still advertising AN and PN as a system that can create packages, manage inventory, collect payment, do marketing, and so much more all for $414.00/month. I have been with them for about 6 months and they are still working on internal errors and software issues. The inventory management does not work and when I submit a ticket it goes to crystal clear marketing, but no one ever follows up with you. Rx photo is a photo software and they do the medical charting, but they are limited on their charting and have useless templets. So, I had to make my own. I also had to make my own consent forms and treatment directions. They use Payrix for processing payments and they are still working on fixing the glitches. I have reached out to Stephen M from Patient Now and CrystalClearMD since he is the one in charge. He and his colleagues are always out of the office or on vacation and I have to email them multiple times for them to get back to me (which is several weeks). Stephan calls and states that he will follow up with me weekly and will refund me 50% of my monthly fees, but they keep charging my account and refuse to pick up the phone, refuse to call me back in a timely manner (weeks), refuse to email back (weeks). I would not recommend these people. #### Reasons for choosing PatientNow I chose Patient Now/Aesthetic Now because they claimed that they can do inventory tracking, collect payments, etc. --- ### Streamlined Software - Overall rating: 4/5 - Reviewer: Terra T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Pretty good! Love all the functionality and treatment pathways! Setup is a bit difficult if you opt to do it yoursef (I'd recommend having PatientNow do the setup for you instead). Can be a little buggy sometimes but tech support is very responsive and helpful, as is their dev team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PatientNow makes it easy to automate and streamline workflows and patient care. Cuts down on the time all processes take allowing more time for other tasks. #### Cons The system seems to be a bit buggy here and there. #### Reasons for choosing PatientNow Better functionality #### Reasons for switching to PatientNow Wanting to have everything in one place, instead of logging into multiple different systems depending on what you're working on. --- ### Easy scheduling! - Overall rating: 4/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I do enjoy PatientNow and would recommend it for Plastic surgery or more medical offices. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy the scheduling aspect is, and how you can color-code appointments and see the providers quickly. #### Cons Invoicing is cumbersome, discounting is difficult and takes too long. It is better suited to plastic surgery than medspas. Reporting is also very difficult and not at all intuitive. Thankfully, customer service is friendly and willing to help. #### Reasons for choosing PatientNow Bad experience with Zenoti in 2019, wanted something with better customer service hours. #### Reasons for switching to PatientNow Orchid was unable to provide e-charting. --- ### Clear System - Overall rating: 5/5 - Reviewer: Jessica K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i like it so far , everytime i get confuse i go back to the training videos which is a great feature without waiting or submitting a support ticket #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use , clear and neat looking not confusing and the training videos helps a lot with is great #### Cons that you have to check out the back bar products under a client " backbar" also , i would like the clients to be able to pre pay an amount under their name without specifically choosing a treatment --- ### PatientNow Review - Overall rating: 5/5 - Reviewer: Kelly B. - Verified reviewer: Yes - Industry: Plastics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, PatientNow is relatively easy to work with and when issues or complications arise the support is very effective and quick. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ease of messaging with patients and color coding a schedule. #### Cons I feel the ability to manage columns and schedules could be more straight forward. #### Reasons for switching to PatientNow Unsatisfied with the service and support. #### Vendor response Thank you for your review, Kelly! We're glad to hear you're enjoying PatientNow's messaging and scheduling features and the support our team provides. Please reach out if you need any help managing columns and schedules. Replied March 2025 --- ### So glad we upgraded - Overall rating: 5/5 - Reviewer: Pricilia C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love the great customer service they provide- #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use- Overall great experience #### Cons We love we can have such detailed reports on every single procedure- #### Reasons for switching to PatientNow Detailed reports were provided by pt now #### Vendor response We're so happy to hear that your move to PatientNow has been a great experience! It’s fantastic to know that you find our platform easy to use and that our detailed reports and customer service have made a positive impact on your practice. We appreciate your trust in us and look forward to continuing to support your success! Replied March 2025 --- ### Choose ZENOTI, rather than PatientNow - Overall rating: 1/5 - Reviewer: Caroline N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered If you would like a service-based system, then don't use this one. ZENOTI is miles ahead with service and with reporting! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Reporting is alright, but the system ZENOTI is far superior! #### Cons Service is inadequate and insufficient, associates have different answers...truly, not helpful at all. #### Vendor response We appreciate your feedback and are sorry to hear about your experience. We are committed to providing excellent service and continuously improving our support to ensure our customers receive the best possible experience. We value your input and would love the opportunity to address any concerns you may have. Please feel free to reach out so we can better assist you. Replied February 2025 --- ### Good application - Overall rating: 4/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great application with relatively easy user experience #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Efficient, easy to use, can customize when needed. #### Cons Not the best user interface, but overall not terrible. #### Vendor response Thank you for your feedback! We're glad to hear that you find our application efficient, easy to use, and customizable to your needs. We appreciate your honesty about the user interface, and we’re always looking for ways to improve. If you have any specific suggestions, we’d love to hear them! Your support helps us continue to enhance the user experience. Replied February 2025 --- ### DISHONEST AND DYSFUNCTIONAL. Do NOT downgrade to cloud based version until they fix big bugs! - Overall rating: 2/5 - Reviewer: Hope S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I ran out of room above; but there are multiple other problems with PN and their support and capabilities. The report and data analysis are a joke--if you really want to know, for instance, how many of a specific surgery you book from a certain city or area code to know which of your ad campaigns are actually turning into booked cases you can not. If you want to know how many of a specific type of surgery you've done within a specific time period you have to just print all cases for that time period and count them yourself, and on and on. As I write this my nurse is on the phone with a PN technician for what will literally be her 12th hour trying to solve the loss of scanning capability which accompanies the cloud base version we, and other PN clients, are being pushed into using. Yes, with every change or upgrade prior functions are typically lost, the techs completely BS us by saying that it is a fault of our office, or something our IT guy did, etc., before finally admitting (after two weeks of this crap) that other offices are all having this same issue. This is absolutely standard operating procedure for PatientNow. They deny the problem for a while, we waste multiple hours trying to work around a technical issue ourselves with no help, I finally get angry and push it when what they are telling us makes no sense and finallly they admit that there is a problem on their end which they do not know how to fix; and do not know that they will ever fix. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros My patient records are all currently stored in this EMR. That is the only pro. and the only reason we still have it. Will likely be switching soon. #### Cons Multiple misrepresentations and technical issues. Will list just a few : 1. Before and afters are crucial to a cosmetic surgery practice. PN has multiple issues with photo management .I put in an "enhancement request" July 2015-still pending. Issues include: You can create a before/after montage but CAN'T SAVE IT. Yep. You have to screen shot, save to your desktop, and then import back into the chart. Second, the before/after you create is not in a form usable for your website, ads, soc media, etc. It has a crude border which separates the photos and the right and left borders have dotted lines and arrows on them. Finally, if you want to do a 3x3 grid instead of 1x1 or 2x2 the photos can not be put in any specific order so you can not really show "before" and "after". PN salespeople are dishonest even if you pointedly ask a about a specific capability or if there are any extra charges, etc. PN administration will NOT back up what their salespeople promise and just tell you they don't know why you were told [fill in the blank]. Prime example: I thought long and hard before buying the software in 2012 and asked specifically if I would own the software, what kind of tech support I would have and whether there were ANY additional charges at all with the exception of add-ons discussed. Imagine my surprise when I was hit with a $5,000 annual "support fee" which has increased steadily in price since then. 3. Almost every capability they you would want is an additional charge. #### Reasons for choosing PatientNow I believed the hype. --- ### Patient Now Review - Overall rating: 3/5 - Reviewer: Jonathan B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow. #### Cons Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow. I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust. There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected. #### Reasons for choosing PatientNow Least expensive #### Reasons for switching to PatientNow Supposedly better software, better reports, better interaction---easier to use --- ### Let Patient Now Bring the Patients to You - Overall rating: 5/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great team to work with, attentive to the specific needs of the practice and is a leader in what they do in terms of SEO and website management for our practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Patient Now has helped us create fully functional website that allows patients to find us and interact with us. The site also allows patients to send us direct requests for services which has increased our volume and built up our client base. They have done a great job managing our SEO and communicates well with our practice to determine what our needs are and then help drive patients to us based on our needs. #### Cons The cost can be somewhat prohibitive especially for a smaller practice with limited resources. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/patientnow-profile/reviews/?page=2) --- PatientNow Reviews, Pros and Cons - 2026 Software Advice