PatientNow

RATING:

4.0

(222)

About PatientNow

PatientNow provides integrated EMR, practice management, marketing, and before & after photo management solutions for today’s modern medical spa or cash-based aesthetic practice. Manage your entire practice from A-Z with one vendor partner that does it all. Plus, incorporate our powerful patient retention tools including membership programs, weight loss tracking, loyalty rewards, integrated payment processing and so much more. Electronic Charting RxPhoto (Before & After Photo Management App) Patient Portal Scheduling & Online Booking Inventory Management Memberships & Loyalty Rewards Weight Loss Tracking Reputation Management Lab Interface Appointment Reminders Automated Email & Text Marketing Integrated Payment Processing Patient Financing Integrations Robust KPI Repo...

PatientNow Pricing

Contact patientNOW for pricing information.

Starting price: 

$125.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Integrate with RxPhoto for Consistent Before-and-After Photos Alongside your Medspa's Practice Management Software
Slide 1 of 6

PatientNow Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for PatientNow

1 - 5 of 221 Reviews

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2018

Patient Now Review

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

PROS

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions. The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest. The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

CONS

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2. Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

Shauna

Cosmetics, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Patient Now Review

In all its is very good deal for what you get. The customer service and tech support is a main reason we decided to go with it.

PROS

This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program.

CONS

The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months.

Reason for choosing PatientNow

The cost vs the features that Patient Now offers.

Reasons for switching to PatientNow

Practice Fushion had horrible customer service. you couldn't call and speak to anyone. The reports were very limited and they didn't have mass text blasts.

Hope

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2019

DISHONEST AND DYSFUNCTIONAL. Do NOT downgrade to cloud based version until they fix big bugs!

I ran out of room above; but there are multiple other problems with PN and their support and capabilities. The report and data analysis are a joke--if you really want to know, for instance, how many of a specific surgery you book from a certain city or area code to know which of your ad campaigns are actually turning into booked cases you can not. If you want to know how many of a specific type of surgery you've done within a specific time period you have to just print all cases for that time period and count them yourself, and on and on. As I write this my nurse is on the phone with a PN technician for what will literally be her 12th hour trying to solve the loss of scanning capability which accompanies the cloud base version we, and other PN clients, are being pushed into using. Yes, with every change or upgrade prior functions are typically lost, the techs completely BS us by saying that it is a fault of our office, or something our IT guy did, etc., before finally admitting (after two weeks of this crap) that other offices are all having this same issue. This is absolutely standard operating procedure for PatientNow. They deny the problem for a while, we waste multiple hours trying to work around a technical issue ourselves with no help, I finally get angry and push it when what they are telling us makes no sense and finallly they admit that there is a problem on their end which they do not know how to fix; and do not know that they will ever fix.

PROS

My patient records are all currently stored in this EMR. That is the only pro. and the only reason we still have it. Will likely be switching soon.

CONS

Multiple misrepresentations and technical issues. Will list just a few : 1. Before and afters are crucial to a cosmetic surgery practice. PN has multiple issues with photo management .I put in an "enhancement request" July 2015-still pending. Issues include: You can create a before/after montage but CAN'T SAVE IT. Yep. You have to screen shot, save to your desktop, and then import back into the chart. Second, the before/after you create is not in a form usable for your website, ads, soc media, etc. It has a crude border which separates the photos and the right and left borders have dotted lines and arrows on them. Finally, if you want to do a 3x3 grid instead of 1x1 or 2x2 the photos can not be put in any specific order so you can not really show "before" and "after". PN salespeople are dishonest even if you pointedly ask a about a specific capability or if there are any extra charges, etc. PN administration will NOT back up what their salespeople promise and just tell you they don't know why you were told [fill in the blank]. Prime example: I thought long and hard before buying the software in 2012 and asked specifically if I would own the software, what kind of tech support I would have and whether there were ANY additional charges at all with the exception of add-ons discussed. Imagine my surprise when I was hit with a $5,000 annual "support fee" which has increased steadily in price since then. 3. Almost every capability they you would want is an additional charge.

Reason for choosing PatientNow

I believed the hype.

Ashleigh

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

New user but would still recommend

Overall, I’m very happy we made the switch. The benefits outweigh the cons and the addition of having the marketing emails and texts within the program make it very easy to reach your guests.

PROS

I like the cloud based feature. It makes having multiple locations much easier.

CONS

Employee scheduling is a nightmare. They make it way too difficult. And the sales reports need to be expandable so that you can see how envision came to that total.

Reason for choosing PatientNow

We also follow the Summit Business plan and the reports we need for that are incorporated into envision

Reasons for switching to PatientNow

For the cloud based option

Peter

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

The First 100....

The experience is nothing short of a 5 stars because of [SENSITIVE CONTENT HIDDEN] . He is open, pleasant, and interested in improvement.

PROS

As one of the first 100 uses of this product, what I like the most is their willingness to listen to the users needs, challenges, and questions. How often does [SENSITIVE CONTENT HIDDEN] of the company travel to your office to see it in use?

CONS

Over the years the weaknesses of any program should improve and PatientNOW has done just that. As nothing is perfect, their could be some work with marrying Quickbooks; time clock integration to Quickbooks; prescription platform.

Reason for choosing PatientNow

Value, [SENSITIVE CONTENT HIDDEN], and support.

Reasons for switching to PatientNow

Mysis was not a fit for the plastic surgery practice.