patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed either in cloud or on-premise. It is also compatible with various windows enabled tablet computers.

patientNOW helps practices automate workflows, manage interactions with patients that helps them to retain their existing patients and capture new ones.

The EMR solution features e-prescribing, lab integration, ONC-ATCB certification, narrative reports and procedure workflows. In addition, patientNOW offers a suite of PM applications including medical billing, patient scheduling, accounting, and a picture archiving system. The patient portal allows practitioners the ability to directly interface with patients that helps in delivering automated follow-up messages and appointment reminders.

patientNOW offers services on a subscription-based pricing model support via phone, email and through online FAQs.

Document Creation
Document Creation

Document Creation

Photo management

Photo management

Scheduling

Scheduling

Registration

Registration

Patient documents

Patient documents

ePrescribing

ePrescribing

Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



43 Reviews of patientNOW

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 43 reviews

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Gabriele from New Look New Life

Specialty:  Plastic & reconstructive surgery

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

PatientNow is the best practice management Software

I have been using PatientNow for several years at this point and in my practice I always strive for improvements. Last year I took on the project to change PatientNow with a different practice management software. I evaluated several platforms including but not limited to Nextech and Remedly. Many promises were made by different companies but at the end, when my practice manager drilled into the softwares to check if this switch would benefit the practice, we quickly realized that PatientNow is the best option for our practice.

Pros

Very complete software for practice management at a very affordable price. Great customer service, easy to use.

Cons

I wish that they would switch to a native app or a web based version. now we work with a remote desktop connection that at time is a little slow

Review Source

meher from david k funt

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

PatientNOW Review

it is not very user friendly

Pros

color coding ability
ease to add appointment types

Cons

i do not like that the pathways are associated with appointments

Review Source: Capterra

Maria from Funt Aesthetics

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

PatientNOW Review

have been using the program for 6 years and love it

Pros

the software is very user friendly

Cons

the software updates too often

Review Source: Capterra

Rebecca from Funt Aesthetics

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

PatientNOW Review

I like our PatientNOW trainer but it always takes a long time to get an appointment with him. Thanks to our rep

Pros

I like how the different colors make it easy for me to have a quick understanding of what the schedule looks like.

Cons

It is hard to get assistance immediately when you need it.

Review Source: Capterra

Julia from Centre for Plastic Surgery

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

Patient Now Review

It’s okay. I think it would be a great software program for an office with only one provider. It just doesn’t work well as we’d like in our of nine providers.

Pros

Its fairly easy to learn and very user friendly.

Cons

It’s missing key elements for reporting and other functions. Most of the time it doesn’t work the way we need it to so we end up having to create work around protocols to complete tasks. It’s very time consuming and not as effective as we would like.

Review Source: Capterra

Paul from Paul Chugay MD

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great EMR

Pros

Easy to use program. Clear colors and display

Cons

Difficult/impossible to remove providers

Review Source: Capterra

Sheena from Lumen Laser and Aesthetics

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Ease of use

It's been great.

Pros

The client support is fantastic. By phone and email they are quick to respond and extremely helpful

Cons

It would be great if the reports were easier to find. There are too many areas to pull report from and they are not labeled for an easy find

Review Source: Capterra

dina from Funt Aesthetics

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Patient now for Dr Office

We just started a rewards program and patient now has the ability to automatically give our patients those reward points. This is great feature because it takes human error out of question.

Pros

I like that it is able to award points since we have a 5% cashback on all purchases program in our office. I also like that it is able to generate reports on sales.

Cons

I think it needs to be more user friendly. It is difficult to set your own treatment pathways and remember all steps.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

No title

Overall experience is positive, however cost is a little high to use some additional features of software. Features should all be bundled into a one time annual fee.

Pros

Easy to use and easy for new staff to learn scheduling in the software

Cons

Ease of reporting features and lack of some reports

Review Source: Capterra

Ashley from Weiler Plastic Surgery

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great program, not perfect

Great program to be all inclusive, from running reports, tracking inventory, scheduling patients, emailing/texting patients, having an online portal and so much more. It is not perfect, but overall happy and would recommend.

Pros

I like all the options provided to customize the program. It is nice to have a program specifically geared towards plastic surgery/medical spa/derm clinics. Fairly user friendly

Cons

There is no "lock" for office appointments or sticky notes. It takes extensive knowledge to set treatment pathways. I wish there were ways to save commonly run reports on "ReportNow"

Review Source: Capterra

ERIKA from Spa 3:16

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Medical Spa

Pros

Easy to navigate between tabs and user friendly.

Cons

Refunds and ability to link to outside clover system. batch emails very confusing to navigate

Review Source: Capterra

Celia from Skin Renaissance

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easy to use EMR for aesthetics

Using PN EMR for all office and practice functions. I find it fairly easy to use and overall like it. I would recommend it to a colleague.

Pros

Ability to edit notes. Inventory is useful, ability to use a pen on a tablet to write chart notes is excellent

Cons

Unable to successfully integrate photos, seems like a glitchy function. Support often doesn't answer the phone, and support personnel are sometimes not up on every issue.

Review Source: Capterra

DAWN from David K Funt MD

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Patient Now Review

I LIKE PATIENT NOW BUT IT IS ALWAYS A CHALLENGE TO GET A HOLD OF ANY REP

Pros

IT IS ABLE TO COMPETENTLY KEEP TRACK OF FOLLOWUP COMMUNICATION WITH PATIENTS

Cons

IT IS NOT USER FRIENDLY, TAKES A WHILE TO UNDERSTAND ALL THE FUNCTIONS OF IT.

Review Source: Capterra

Danielle from Plastic Surgical Associates

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Solid EHR Platform

Initially we had major problems with one member of their staff, but now their staff is AMAZING. Same day responses, on-site visits (they sometimes bring doughnuts), and they will cheerfully help with even the silliest, repetitive question.

Pros

Levels of use - you can start just scheduling, and then add in elements as you transition.

Cons

It doesn't feel super intuitive, and the set-up is quite involved.

Review Source: Capterra

Ashleigh from Injexts

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Patient Now Review

poor customer service. poor training experience way to high annual fee for poor customer service high i cloud storage monthly fee

Pros

can access at home. I like using the images to chart on.

Cons

Slow
Can't send scripts electronically
hard to build out new forms and don't like paying for form build out.

Review Source: Capterra

Theresa from ReNew Integrated Medical Spa

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Aesthetic and functional Medicine

Great reports and overall ease of use

Pros

Great for aesthetic practice. The ability to document injections

Cons

Office notes for functional medicine practice are time consuming and there does not seem to be any customer support to help with this issue

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Patient Now -- good for a small office

Pros

It is inexpensive compared to other practice management / EMR systems. It has the foundation to be a very good EMR / PM system. The support staff / help desk is very nice but sometimes unresponsive particularly with complicate issues.

Cons

The scheduling portion leaves a lot to be desired. Reports are not always accurate. Reporting functionality is limited. Forms are not easy to build. There is minor customization possible, changes are only made if groups of users want them.

Review Source: Capterra

Tonya from Gravity Medical Spa

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

My Patient Now

A+++ Positive

Pros

Ease of use. Many helpful features. Great Support.

Cons

Would be nice to have trainings in a format that they can be accessed at anytime.

Review Source: Capterra

Cynthia from Diehl Plastic Surgery

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Patient Now is a pretty good value

Fairly straightforward system

Pros

Reasonably affordable, easy / straightforward to use

Cons

Have to call to make some changes and some limitations

Review Source: Capterra

Jan from Premier Plastic Surgery

Specialty:  Plastic & reconstructive surgery

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

Best software for Plastic Surgeons

Pros

Easy to use. Support and trainers are always helpful and available. The program is easily customized to our needs

Cons

Some restrictions with documents and layout can be frustrating. If we have a complicated issue it may take several days to get an answer back.

Review Source

Displaying 1 - 20 of 43 reviews