Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions. The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest. The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2. Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

Great helpful customer service every time.

Easy to use and everything you need in one place

Doesn't have spell check on text msgs and too many updates

Fusterating

We can input and chart medical situations.

I feel we didn't get enough training for the whole staff. we have to go through too many steps to accomplish one thing. we are a busy practice we don't have time to take 10 minutes to check people out while 5-6 people are waiting.

Staff and trainers were very helpful and accessible.

Documented communications with clients via text and email save time for staff as well as designated tasks. Great use of tabs to organize visits. Quick tabs are helpful in saving time for price list. Appreciate the integration with marketing and photos between Aesthetic Now and Rxphoto. Unified all systems into one for better tracking.

Set up was very detailed and time consuming. Hard to manage without support. There are many functionalities that are not well described unless webinars are watched. A more comprehensive training guide would be helpful. Payments in Canada are not yet available therefore its difficult to track inventory.

Has been challenging to get it all set up and running. Still not at full capacity as there are some features I haven’t tackled yet. When we schedule training, sometimes it takes a week or two to get it set up

I like the mobile app feature. Helps me when I’m on the go to keep everything up to date and current in real time. Wish I could do more from the app

Some features feel like an old DOS system and outdated. Some features are redundant.