patientNOW software


15 reviews(3.5/5)
15 reviews(3.5/5)

patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed either in cloud or on-premise. It is also compatible with various windows enabled tablet computers.

patientNOW helps practices automate workflows, manage interactions with patients that helps them to retain their existing patients and capture new ones.

The EMR solution features e-prescribing, lab integration, ONC-ATCB certification, narrative reports and procedure workflows. In addition, patientNOW offers a suite of PM applications including medical billing, patient scheduling, accounting, and a picture archiving system. The patient portal allows practitioners the ability to directly interface with patients that helps in delivering automated follow-up messages and appointment reminders.

patientNOW offers services on a subscription-based pricing model support via phone, email and through online FAQs.

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

15 Reviews of patientNOW

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  • Alex from FF Aesthetics

    July 2018

    Deceptive and simply a poor product and organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Nothing of note. This product can do a lot of things but nothing very well. It's email blast functionality is clunky and the UI is ugly.

    Cons

    I would strongly recommend against working with this company. We pre-paid for a 1 year subscription with them and their support/deployment staff disappeared once they got the money. To make matters worse, the things sold in the package we purchased simply don't even exist. The software does an extremely poor job integrating and leaves a ton of work for your staff to perform manually.

    We have requested a refund but the money is gone and we are left with product that doesn't work and is not deployed. These people are a joke!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: PatientNow, patientNOW

    July 2018

    Hello Alex, We are extremely sorry to hear that after having been installed, completing staff training and going live with patientNOW, you have decided that our leading EMR and Practice Management solution does not fit your needs. Access to patientNOW will remain available to you for the balance of the agreement. If at any point in time you choose to reconsider, we will happily welcome you back with our complimentary training and support to ensure your success in doing so. -patientNOW Customer Success

  • Penelope from Southern Aesthetics

    Number of employees: 2-10 employees

    April 2018

    Customer service starts off strong and then they are virtually non-existent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    patient scheduling works great

    Cons

    So lets just consider one report (how much botox did I do last year?) Running this report gave me the answer of 6 patients. HA! Maybe 6 an hour! each time I run the report it gives me a different answer. I shut it down and reboot...same problem. This issue is consistent with many reports,but not all of them. Called support multiple times...no answer and no follow up. In patient charting, there is no duel screen available so I have to close the encounter and open labs, look at labs, close, then open encounter.......maddening! I KNOW no EMR is perfect, but this is the least user friendly one I have worked with (my surgery centers and hospitals use other EMR's so I am quite proficient and adaptable). SO I inform them I not longer wish to use PatientNOW, via email. WOW! They responded quickly to THIS, informing me that I have an extended contract and I must continue paying. I didn't even mention their money back guarantee, but I will NOW that I have to get attorneys involved. I could go on and on, but I hope this provides enough insight to keep other physicians from getting involved with this company. If it worked properly, I would certainly not go through the hassle of transferring all this data to a new EHR.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anna from PCPS

    Number of employees: 11-50 employees

    January 2018

    PatientNow has a few glitches, like all of these platforms, but works for the basics.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Daily ease of use is appreciated.

    Pros

    Ease of scheduling and patient notes. We are easily able to scan in paper documents to e-charts and organize those once uploaded to a patient.

    Cons

    The reports are tricky. Our issues tend to stem from how the system was set up, then things changing and the change not occuring in PatientNow. Best advice is to set it up how you will always want it, otherwise it's very difficult change. Once you have historical data set up a certain way, you can't change gears.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Robin from Mesos Plastic Surgery

    Specialty: Surgery center

    Number of employees: 2-10 employees

    December 2017

    Love how user friendly this software is!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to reassign docs to other staff members to complete. Ability to communicate between staff regarding patients.

    Cons

    Treatment paths are annoying. Would like to know how to turn them off or not have to use them at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ethan from Wake Plastic surgery

    Specialty: Plastic & reconstructive surgery

    Number of employees: 2-10 employees

    September 2017

    Patient Now functionality review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Be responsive. Get a cloud option promptly.

    Pros

    I like the reports I can run with the system for tracking and financial purposes. It is fairly straight forward to work in, as well.

    Cons

    It does not have a cloud option and is based on our server which takes up a lot of space. Also, the patient portal for patients is always giving us trouble. The plug-in for outlook isn't available with the new update and so we cannot update because that option is vital in our daily demands.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Justin from Chelsea Cosmetic

    Specialty: Other specialty

    Number of employees: 11-50 employees

    February 2017

    Awful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The product is an awful EMR. While it is aesthetically very appealing over many options, it is just a disguise for how featureless it is. Unlike many EMRs that we took a look at, patientNOW has virtually no open API. They say they do, but we had many of our partner vendors and software companies take a look at it for integration and all said it was virtually unworkable. I wouldn't recommend anyone chooses this unless they are fine with it not interacting with any outside systems or devices.

    Pros

    Aesthetically appealing, mostly simple to understand. User-friendly UI.

    Cons

    Virtually no API. Featureless. Low-to-No outside collaboration/integration.

  • Peter from Capizzi, M.D. Cosmetic Surgery and Skin Care

    Specialty: Plastic & reconstructive surgery

    June 2016

    Must have for a new practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    In 2005 I took a chance with PatientNow in North Carolina. My practice was the first in the area with this EMR system. Since then it has continuously improved, become more efficient, and easier for the staff to use. The best, without a doubt, is the ability to discuss areas of concern with the CEO personally or by email. He is very responsive and cares about the product, quality, and user experience. This is a system that is a must have for any new or existing practice.

    Cons

    The treatment pathways could be simplified, but work.

  • Lori from Athleo Cambre M.D.

    Specialty: Plastic & reconstructive surgery

    June 2016

    Happy Practice Manager . . . . . Again.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The support from both the technical and customer service side is second to none. We always get an answer the same day if not immediately.

    Cons

    After 4 plus years I am still having a fight with the Treatment Pathways. I just know one day soon we will be friends.

  • Kristin from Zinsser Plastic Surgery

    Specialty: Plastic & reconstructive surgery

    June 2016

    Patient Now is a wonderful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love their reports. You can run a report for almost everything. You can easy customize any report for your needs. PatientNow is very user friendly. If you have any questions their support team is incredible. They are very helpful.

    Cons

    Sometimes I have a hard time looking for where to update changes in our office but, rest assure their support is always there to help me quickly.

  • Hillary from Grossman Plastic Surgery

    Specialty: Plastic & reconstructive surgery

    June 2016

    So happy we made the switch!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love how simple it is to use. Everything about it can be totally configurable to what we need. We were able to drop some of our other partners, like solutionreach and reviewboost because patietnNOW offers that functionality and more integrated right into the system. Obviously, that cost savings alone has been significant. From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.

    Cons

    I wish the surgical images were a little newer but we are able to import our own so it wasn't that big of a deal.

  • Sarah from BFPS

    Number of employees: 2-10 employees

    June 2016

    Worst Decision for Any Practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been mislead from the very beginning with this product. It is based entirely off taking elements from existing software and trying to mimic them. It corrupted our data from Nextech that we had been using for 4 years, compromised our server, mismanaged our patient information, did not transfer data correctly, the list goes on...

    Pros

    Absolutely nothing.

    Cons

    We were completely mislead to believe this software could email all our newsletters- it can only email 30 patients AT A TIME.
    We were told it would be an easy transfer- IT HAS TAKEN THREE MONTHS and is still occurring
    We were made to believe it was capable or storage, scheduling, data reports, marketing information, and security. None of that has been the case. We call at least seven times per work week with issues and have to leave voicemails to be contacted by techs..

    Review Source: Capterra
  • david from David L. Abramson, M.D.,P.C.

    March 2011

    Patient Now Review

    Ease-of-use
    Quality
    Support

    Would and have recommended tghis product to many happy plastic surgery practices

    Pros

    Easy to use, reliable support. Constant upgrades to the program. Fits my practice well. Allows me to communicate with other physicians in a seamless manner. Could not be happier

    Cons

    I have not complaints

    Review Source: Capterra
  • Keith from Genesis Vein Specialists

    March 2011

    Patient Now is easy to use

    Ease-of-use
    Quality
    Support

    Highly reccommened

    Pros

    It is very user friendly. Less learning curve than with other EMRs. Meets new Medicare reimbursement guidelines, which is a $44,000 plus. Staff was very helpful in designing customized templates for my practice.

    Cons

    Sometimes updates can be a little buggy.

    Review Source: Capterra
  • David from Colorado Center for Photomedicine

    March 2011

    Very Customizable Product

    Ease-of-use
    Quality
    Support

    I would recommend this product over GE's Centricty or Nextech. It has many of the same features at less than half the price.

    Pros

    We have been using Patient Now since 2005. We have found the product highly versatile. There is nothing on the market that comes close to the features it has for the price.

    Cons

    Overall the product has been great.

    Review Source: Capterra
  • Chris from Coley Cosmetic & Hand Surgery Center, PA

    March 2011

    EMR Software

    Ease-of-use
    Quality
    Support

    Great product!

    Pros

    Great software

    Cons

    Too much to use

    Review Source: Capterra
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