patientNOW Software


 

patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed either in cloud or on-premise. It is also compatible with various windows enabled tablet computers.

patientNOW helps practices automate workflows, manage interactions with patients that helps them to retain their existing patients and capture new ones.

The EMR solution features e-prescribing, lab integration, ONC-ATCB certification, narrative reports and procedure workflows. In addition, patientNOW offers a suite of PM applications including medical billing, patient scheduling, accounting, and a picture archiving system. The patient portal allows practitioners the ability to directly interface with patients that helps in delivering automated follow-up messages and appointment reminders.

patientNOW offers services on a subscription-based pricing model support via phone, email and through online FAQs.

 

patientNOW - Document Creation
 
  • patientNOW - Document Creation
    Document Creation
  • patientNOW - Photo management
    Photo management
  • patientNOW - Scheduling
    Scheduling
  • patientNOW - Registration
    Registration
  • patientNOW - Patient documents
    Patient documents
  • patientNOW - ePrescribing
    ePrescribing
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

14 Reviews of patientNOW

 

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Software Advice Reviews (7)
More Reviews (7)

Showing 1-7 of 7

Robin from Mesos Plastic Surgery
Specialty: Surgery center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Love how user friendly this software is!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to reassign docs to other staff members to complete. Ability to communicate between staff regarding patients.

Cons

Treatment paths are annoying. Would like to know how to turn them off or not have to use them at all.

Review Source
 
 

Ethan from Wake Plastic surgery
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Patient Now functionality review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Be responsive. Get a cloud option promptly.

Pros

I like the reports I can run with the system for tracking and financial purposes. It is fairly straight forward to work in, as well.

Cons

It does not have a cloud option and is based on our server which takes up a lot of space. Also, the patient portal for patients is always giving us trouble. The plug-in for outlook isn't available with the new update and so we cannot update because that option is vital in our daily demands.

Review Source
 
 

Justin from Chelsea Cosmetic
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is an awful EMR. While it is aesthetically very appealing over many options, it is just a disguise for how featureless it is. Unlike many EMRs that we took a look at, patientNOW has virtually no open API. They say they do, but we had many of our partner vendors and software companies take a look at it for integration and all said it was virtually unworkable. I wouldn't recommend anyone chooses this unless they are fine with it not interacting with any outside systems or devices.

Pros

Aesthetically appealing, mostly simple to understand. User-friendly UI.

Cons

Virtually no API. Featureless. Low-to-No outside collaboration/integration.

 
 

Peter from Capizzi, M.D. Cosmetic Surgery and Skin Care
Specialty: Plastic & reconstructive surgery

June 2016

June 2016

Must have for a new practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

In 2005 I took a chance with PatientNow in North Carolina. My practice was the first in the area with this EMR system. Since then it has continuously improved, become more efficient, and easier for the staff to use. The best, without a doubt, is the ability to discuss areas of concern with the CEO personally or by email. He is very responsive and cares about the product, quality, and user experience. This is a system that is a must have for any new or existing practice.

Likes Least

The treatment pathways could be simplified, but work.

Recommendations

No EMR is perfect; however, no emr has the ease of customizing and pleasant responsiveness of the staff that cares. Support, support, support investigate the ease of achieving support for any EMR you choose. This is the difference maker!

 
 

Lori from Athleo Cambre M.D.
Specialty: Plastic & reconstructive surgery

June 2016

June 2016

Happy Practice Manager . . . . . Again.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The support from both the technical and customer service side is second to none. We always get an answer the same day if not immediately.

Likes Least

After 4 plus years I am still having a fight with the Treatment Pathways. I just know one day soon we will be friends.

Recommendations

Do your homework, but chances are, if you are a small to medium size practice you won't need most of the bells and whistles of some of the more expensive programs. I like the personalized service we get from everyone we speak to. It feels familiar and I never feel like my question is taking up anyone's valuable time. I would implement it again if given the chance.

 
 

Kristin from Zinsser Plastic Surgery
Specialty: Plastic & reconstructive surgery

June 2016

June 2016

Patient Now is a wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love their reports. You can run a report for almost everything. You can easy customize any report for your needs. PatientNow is very user friendly. If you have any questions their support team is incredible. They are very helpful.

Likes Least

Sometimes I have a hard time looking for where to update changes in our office but, rest assure their support is always there to help me quickly.

Recommendations

Just do your research. There are other companies out there that give you similar product however way more costly.

 
 

Hillary from Grossman Plastic Surgery
Specialty: Plastic & reconstructive surgery

June 2016

June 2016

So happy we made the switch!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love how simple it is to use. Everything about it can be totally configurable to what we need. We were able to drop some of our other partners, like solutionreach and reviewboost because patietnNOW offers that functionality and more integrated right into the system. Obviously, that cost savings alone has been significant. From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.

Likes Least

I wish the surgical images were a little newer but we are able to import our own so it wasn't that big of a deal.

Recommendations

We switched from another more prominent and costly EMR provider. We were just fed up with being nicked and dimed by the big guys. Do your research. We went through several demos with the patientNOW sales team and various members of our staff to be sure that EVERYONE was totally comfortable with the switch. It was a bit of a rough process to make the switch from our existing EMR to patientNOW but one that after 3 years we are still glad we made.

 
 
 
Showing 1-7 of 7

Penelope from Southern Aesthetics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Customer service starts off strong and then they are virtually non-existent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

patient scheduling works great

Cons

So lets just consider one report (how much botox did I do last year?) Running this report gave me the answer of 6 patients. HA! Maybe 6 an hour! each time I run the report it gives me a different answer. I shut it down and reboot...same problem. This issue is consistent with many reports,but not all of them. Called support multiple times...no answer and no follow up. In patient charting, there is no duel screen available so I have to close the encounter and open labs, look at labs, close, then open encounter.......maddening! I KNOW no EMR is perfect, but this is the least user friendly one I have worked with (my surgery centers and hospitals use other EMR's so I am quite proficient and adaptable). SO I inform them I not longer wish to use PatientNOW, via email. WOW! They responded quickly to THIS, informing me that I have an extended contract and I must continue paying. I didn't even mention their money back guarantee, but I will NOW that I have to get attorneys involved. I could go on and on, but I hope this provides enough insight to keep other physicians from getting involved with this company. If it worked properly, I would certainly not go through the hassle of transferring all this data to a new EHR.

Review Source: Capterra
 

Anna from PCPS
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

PatientNow has a few glitches, like all of these platforms, but works for the basics.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Daily ease of use is appreciated.

Pros

Ease of scheduling and patient notes. We are easily able to scan in paper documents to e-charts and organize those once uploaded to a patient.

Cons

The reports are tricky. Our issues tend to stem from how the system was set up, then things changing and the change not occuring in PatientNow. Best advice is to set it up how you will always want it, otherwise it's very difficult change. Once you have historical data set up a certain way, you can't change gears.

Review Source: Capterra
 

Sarah from BFPS
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Worst Decision for Any Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been mislead from the very beginning with this product. It is based entirely off taking elements from existing software and trying to mimic them. It corrupted our data from Nextech that we had been using for 4 years, compromised our server, mismanaged our patient information, did not transfer data correctly, the list goes on...

Pros

Absolutely nothing.

Cons

We were completely mislead to believe this software could email all our newsletters- it can only email 30 patients AT A TIME.
We were told it would be an easy transfer- IT HAS TAKEN THREE MONTHS and is still occurring
We were made to believe it was capable or storage, scheduling, data reports, marketing information, and security. None of that has been the case. We call at least seven times per work week with issues and have to leave voicemails to be contacted by techs..

Advice to Others

DO NOT waste your time, money or sanity on this product. We should have kept Nextech and spent more money and time learning about what it could provide us before making the jump. Now, PatientNOW has corrupted our data so much that Nextech could not take us back even if they wanted to. We are so unhappy and frustrated. Wish someone would have provided this feedback to us before we started this terrible process.

Review Source: Capterra
 

david from David L. Abramson, M.D.,P.C.

March 2011

March 2011

Patient Now Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Would and have recommended tghis product to many happy plastic surgery practices

Pros

Easy to use, reliable support. Constant upgrades to the program. Fits my practice well. Allows me to communicate with other physicians in a seamless manner. Could not be happier

Cons

I have not complaints

Review Source: Capterra
 

Keith from Genesis Vein Specialists

March 2011

March 2011

Patient Now is easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly reccommened

Pros

It is very user friendly. Less learning curve than with other EMRs. Meets new Medicare reimbursement guidelines, which is a $44,000 plus. Staff was very helpful in designing customized templates for my practice.

Cons

Sometimes updates can be a little buggy.

Review Source: Capterra
 

David from Colorado Center for Photomedicine

March 2011

March 2011

Very Customizable Product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend this product over GE's Centricty or Nextech. It has many of the same features at less than half the price.

Pros

We have been using Patient Now since 2005. We have found the product highly versatile. There is nothing on the market that comes close to the features it has for the price.

Cons

Overall the product has been great.

Review Source: Capterra
 

Chris from Coley Cosmetic & Hand Surgery Center, PA

March 2011

March 2011

EMR Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great product!

Pros

Great software

Cons

Too much to use

Review Source: Capterra