--- title: "PatientNow Software Reviews, Demo & Pricing - 2026" description: "Review of PatientNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/medical/patientnow-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / PatientNow Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/patientnow-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/patientnow-profile/alternatives/) # PatientNow Review Custom quote 2 plans Wondering if PatientNow is right for your practice? Our Web-Based EMR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview PatientNow 3.9 [(301)](https://www.softwareadvice.com/medical/patientnow-profile/reviews/) Pricing Pricing available upon request ### About PatientNow PatientNow is an EMR practice management software designed for aesthetic and wellness providers. It supports various specialties, such as med spas, plastic surgery clinics, weight loss centers, IV therapy providers, dermatology practices, and wellness facilities. The software includes tools tailored for aesthetic medicine providers. Its Electronic Medical Records functionality supports accurate record-keeping and streamlines clinical workflows. Practice management features help manage appointments, improve operational processes, and support financial tasks. Patient engagement tools include online forms and automated reminders. Additional features include secure payment processing, digital marketing tools with SMS and email automation, and photography management through the integrated RxPhoto app. PatientNow adheres to HIPAA compliance standards, using data encryption and role-based access controls to safeguard patient information. Regular security audits and continuous monitoring are implemented to address potential vulnerabilities. The software combines automation for routine tasks with tools for managing essential operations, helping medical professionals focus on patient care. Do you work for PatientNow? [Manage this product listing](https://www.g2.com/products/patientnow/claim_requests/new?auto=true) Wondering if PatientNow is right for your practice? Our Web-Based EMR Software selection experts can help you in 15 minutes or less. ## PatientNow User Interface ## Popular PatientNow Alternatives Main Product PatientNow 3.9 [(301)](https://www.softwareadvice.com/medical/patientnow-profile/reviews/) Ratings Breakdown - 3.78Ease of use - 3.71Value for money - 3.95Customer support - 3.77Functionality Pricing Available upon request Get Price Alternative Product [AestheticsPro](https://www.softwareadvice.com/medical/aesthetics-pro-profile/) 4.4 [(673)](https://www.softwareadvice.com/medical/aesthetics-pro-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.35Value for money - 4.51Customer support - 4.24Functionality Pricing Starting at $160.00 per month Get Price Alternative Product [ZENOTI](https://www.softwareadvice.com/retail/zenoti-profile/) 4.4 [(1291)](https://www.softwareadvice.com/retail/zenoti-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.27Value for money - 4.58Customer support - 4.35Functionality Pricing Starting at $300.00 per month Get Price Alternative Product [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) 4.3 [(498)](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.19Value for money - 4.21Customer support - 4.22Functionality Pricing Starting at $32.00 per month Get Price Alternative Product [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) 3.8 [(913)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.64Customer support - 3.80Functionality Pricing Available upon request Get Price Alternative Product [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) 3.9 [(1384)](https://www.softwareadvice.com/medical/kareo-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 3.65Value for money - 3.75Customer support - 3.84Functionality Pricing Available upon request Get Price ## PatientNow Pros and Cons We analyzed 301 verified reviews for PatientNow to find out what actual users really think. Select to learn more Intuitive And User-Friendly Interface The software is designed to be straightforward and easy to navigate, with clear layouts and intuitive controls. Users find it simple to learn, with most features accessible in one place, making daily tasks and training new staff more efficient. Supportive Onboarding And Resources PatientNow offers helpful onboarding, responsive staff, and a variety of tutorials and webinars. Practices report that new employees adapt quickly, and support is available to ease the transition and ongoing learning for all team members. Streamlined Appointment Coordination Tools PatientNow simplifies appointment scheduling with intuitive tools, color-coded calendars, and automated reminders via text and email. The platform supports multi-provider clinics, integrates payment collection, and helps keep patients engaged through treatment pathways and communication features. Inefficient And Costly Operations Practice management tools are seen as cumbersome and time-consuming, with invoicing and custom package creation described as tedious. High costs, inefficient workflows, and inadequate support for busy practices are common concerns. Glitches And Navigation Difficulties PatientNow's patient management features are often described as glitchy and hard to navigate. Users face issues with the patient portal, registration, and accessing records, while frequent crashes and compatibility problems disrupt workflow. Slow And Inconsistent Assistance Many users report that customer support is difficult to reach, slow to respond, and often unable to resolve issues effectively. Long wait times, lack of knowledgeable staff, and inconsistent follow-up make troubleshooting and implementation challenging. ## PatientNow Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Med Spa & Wellness Solution Essentials Pricing available upon request Plan includes: - Online Booking - Schedule - Automated Marketing - Reputation Manager - Social Media Integration - 2 Way SMS - Electronic Medical Records - HIPAA-compliant - Telehealth - Lab Integration Read More Plastics & Derm Solution Pro Pricing available upon request Plan includes: - Integrated Reports - Insurance Billing - Lab Integration - Phone & Email Support - Learning Center & Tutorials - Prescription Management - Customer Loyalty - Photography Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PatientNow Features - Features of PatientNow Activity Dashboard Alerts/Notifications API Appointment Management Appointment Scheduling Audit Trail Automated Scheduling Availability Indicator Batch Processing Before & After Pictures Billing & Invoicing Booking Management Calendar Management Calendar Sync Cancellation Tracking Care Plan Management Cash Flow Management Charting Claims Management Client Management Client Portal Clinical Notes Code & Charge Entry Coding Assistance Communication Management Compliance Tracking Confirmations/Reminders Consent Forms Credit Card Processing Customer Database Customer Mobile App Customer Surveys Customizable Branding Customizable Forms Customizable Reports Customizable Templates Data Import/Export Discount Management Documentation Management Document Management Document Storage Drag & Drop Drug Reference Database EDI EHR/EMR Integration Electronic Faxes Electronic Payments Electronic Signature Email Marketing Email Reminders EMR/EHR E-Prescribing Faculty/Staff Management File Sharing Financial Management For Dermatologists For Healthcare For Medical Spas Forms Management For Plastic Surgery Practices Gift Card Management HIPAA Compliant Historical Reporting ICD-10 Compliance Image Management Immunization & Allergy Tracking Insurance Management Inventory Management Invoice Management Lab Integration Lab Order Management Loyalty Program Marketing Automation Marketing Management Meaningful Use Certified Medical Billing Medical Coding Medical History Records Medication History Medication Management Messaging Mobile Access Mobile Alerts Monitoring Multi-Channel Communication Multi-Location Multi-Physician No-Show Tracking Onboarding Online Booking Patient Communications Patient Education Patient Engagement Patient Flow Management Patient Intake Patient Portal Patient Questionnaires Patient Records Management Patient Scheduling Payment Collection Payment Processing Performance Metrics Photo Management Physician Management Physician Scheduling Point of Sale (POS) Practice Management Prescription Management Promotions Management Records Management Referral Tracking Reminders Reporting/Analytics Reporting & Statistics Reputation Management Revenue Management Sales Reports Scheduling Search/Filter Self Service Portal SMS Messaging SMS Reminders Social Media Integration Task Management Telemedicine Telemedicine Integration Template Management Third-Party Integrations Transaction History Treatment Packages Treatment Planning Video Conferencing Wait List Management Website Integration ## PatientNow Integrations Clover Integration rated undefined from -1 review Swell Integration rated undefined from -1 review Grade.us Integration rated undefined from -1 review GoTo Meeting Integration rated undefined from -1 review Canva Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review See all 13 integrations ## PatientNow User Reviews ## PatientNow customer ratings - Overall rating: 3.9/5 - Total reviews: 301 ### Rating distribution - 5 stars: 134 reviews (45%) - 4 stars: 82 reviews (27%) - 3 stars: 40 reviews (13%) - 2 stars: 14 reviews (5%) - 1 star: 31 reviews (10%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 3.7/5 - Customer support: 3.9/5 - Functionality: 3.8/5 --- ### PatientNow is great value and easy to use - Overall rating: 5/5 - Reviewer: Kristin D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using PatientNow since 2018 and they continue to strive to improve the product. They listen to their customers and they work with you to resolve issues. Customer Support is usually very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SecurePayNow, texting and emailing from the system are some of my favorite features. The ability to create templates is also very important to us as a practice. Not having to go back to support for everything. #### Cons Would like to be able to customize the clinical information more. Also, more area for clinical notes vs scheduling notes. #### Reasons for switching to PatientNow Intergy was very cumbersome at the time (2018) and didn't offer the customization that PatientNow did. Also, we were moving more towards aesthetic procedures and PatientNow fit our practice better. --- ### Great support - Overall rating: 5/5 - Reviewer: Shelley L. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. #### Cons The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. #### Reasons for choosing PatientNow had more integrations, I wanted one stop shop where scheduling, medical records, reminders, email, newsletter and marketing, credit card processing were all in one. They also integrate with care credit and dropbox --- ### Easy to use with a lot of features - Overall rating: 5/5 - Reviewer: Christine W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available. #### Cons There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services. --- ### Patient Now Review - Overall rating: 3/5 - Reviewer: Tonya G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Most of the modules are easy to navigate through. It does need some updated features to make it easier to print records or a summary of records. Same with the billing module. I will say that the support they have is great. The staff is knowledgeable and very helpful with any questions or problems you may have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The scheduling module is fairly simple to navigate. Easy to schedule and reschedule appointments. The support staff is very knowledgeable, helpful and friendly. #### Cons The billing module needs work. Requires a lot of manipulating to correct any mistakes or entries. The sales tax cannot be for individual products, it's either all or none. You have to uncheck the box on every transaction. --- ### 10 out of 10 - Recommend! - Overall rating: 5/5 - Reviewer: Paige W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From day one,[sensitive content hidden] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came [sensitive content hidden] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, [sensitive content hidden] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy! #### Cons Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out. #### Reasons for switching to PatientNow Needed a true EMR system and BLVD.io didn't offer that. #### Vendor response Wow — thank you for such a thoughtful and enthusiastic review! We’re thrilled to hear that onboarding was smooth and even enjoyable, and that our team made such a positive impact. It’s great to know the system is fitting your workflow well, and we truly appreciate you choosing PatientNow. We’re excited to support your continued success! Replied July 2025 --- ### Long time, unhappy customer - Overall rating: 2/5 - Reviewer: Lia T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so. #### Cons User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. #### Reasons for choosing PatientNow At the time, price. Patient now was tens of thousands less than Nextech --- ### Robust software, terrible support and sneaky contracts. - Overall rating: 2/5 - Reviewer: Jen B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. [sensitive content hidden] had previously told me we could easily transition to read only at any time. Not great and I would not recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support. #### Cons We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS. #### Reasons for switching to PatientNow Patient now was an all in one solution and met what we needed. Then it didn't anymore so we switched again. #### Vendor response Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our software and support team did not meet your expectations. While we're glad you found value in our charting capabilities, we deeply regret the frustration caused by support delays and challenges around contract terms. The post-COVID period was a difficult time operationally, but we understand that shouldn’t have impacted the quality of service you received. Your concerns about PCI compliance and the need for additional software are valid and highlight areas where we clearly need to improve communication and compatibility. We also take contract transparency seriously, and we apologize if there was any confusion regarding renewal terms or cancellation policies. Your feedback will be shared with our customer success team to ensure we review and address these issues. Replied June 2025 --- ### decent-but could be better - Overall rating: 3/5 - Reviewer: Courtney P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Decent-it has a lot of useful tools but a lot of bugs. PatientNow has a lot of potential but I think the hassle of certain items and how difficult it is to navigate can be a turn off for the system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better. #### Cons Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate. #### Reasons for switching to PatientNow Our medical spa wanted our EHR system to able to do more than Jane could offer #### Vendor response Thanks for sharing your experience. We're glad to hear you're finding value in the tools for daily operations and organization. We also understand how technical issues and navigation challenges can impact your workflow and we’re actively working to address these concerns. Your feedback is valuable and helps us continue improving the platform. We appreciate you choosing PatientNow! Replied July 2025 --- ### Patient Now Rookie In Training - Overall rating: 5/5 - Reviewer: Rhiannon L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would say it’s been pretty good so far! It has its ups and downs which come with any system but as we continue to learn it becomes a lot easier! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that has so many ways to keep up with patient details. It is easy to look back and find things that we have missed1 #### Cons Sometimes its not super user friendly especially on an iPad :( But we are learning to adjust slowly but surely! #### Reasons for switching to PatientNow I didn’t my boss made the switch because they heard that this system was better and could do more, like prescribe. #### Vendor response Thank you for the thoughtful review! We’re happy to hear you’re finding it helpful for tracking patient details and that it’s getting easier as you continue to learn the system. We know every platform has a learning curve, and we’re here to support you every step of the way! Replied July 2025 --- ### Ok platform for Aesthetics not Designed for Regenerative and longevity clinics. - Overall rating: 3/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features #### Cons It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling. --- Showing 1 - 10 of 301 Reviews [See All Reviews](https://www.softwareadvice.com/medical/patientnow-profile/reviews/) ## PatientNow Popular Comparisons [AestheticsPro vs PatientNow](https://www.softwareadvice.com/medical/aesthetics-pro-profile/vs/patientnow/)[ZENOTI vs PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/vs/zenoti/)[RXNT vs PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/vs/rxnt-emr/)[athenaOne vs PatientNow](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/vs/patientnow/)[Tebra vs PatientNow](https://www.softwareadvice.com/medical/kareo-profile/vs/patientnow/)[AdvancedEHR vs PatientNow](https://www.softwareadvice.com/compare/1018-AdvancedEHR/vs/23634-patientnow/)[Pabau vs PatientNow](https://www.softwareadvice.com/medical/pabau-profile/vs/patientnow/)[DrChrono vs PatientNow](https://www.softwareadvice.com/medical/drchrono-profile/vs/patientnow/)[CureMD vs PatientNow](https://www.softwareadvice.com/mental-health/curemd-profile/vs/patientnow/)[ModMed vs PatientNow](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/vs/patientnow/)[CharmHealth vs PatientNow](https://www.softwareadvice.com/medical/charmehr-profile/vs/patientnow/)[Nextech EHR & PM vs PatientNow](https://www.softwareadvice.com/medical/nextech-profile/vs/patientnow/)[Vagaro vs PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/vs/vagaro/)[eClinicalWorks vs PatientNow](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/patientnow/)[PrognoCIS vs PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/vs/prognocis-bizmatics/) [Compare All Alternatives](https://www.softwareadvice.com/medical/patientnow-profile/alternatives/) ## Other Top Recommended Web-Based EMR Software [AdvancedEHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (466) Recently recommended **261** times [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (913) Recently recommended **234** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **231** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (153) Recently recommended **187** times Stuck Between Options? 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