# PatientNow Software Reviews, Demo & Pricing - 2026 > Review of PatientNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/patientnow-profile --- [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / PatientNow Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/patientnow-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/patientnow-profile/alternatives/) # PatientNow 2026: Benefits, Features & Pricing Wondering if PatientNow is right for your practice? Our Medical Practice Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview PatientNow 3.9 [(299)](https://www.softwareadvice.com/medical/patientnow-profile/reviews/) Pricing Pricing available upon request ### About PatientNow PatientNow is an EMR practice management software designed for aesthetic and wellness providers. It supports various specialties, such as med spas, plastic surgery clinics, weight loss centers, IV therapy providers, dermatology practices, and wellness facilities. The software includes tools tailored for aesthetic medicine providers. Its Electronic Medical Records functionality supports accurate record-keeping and streamlines clinical workflows. Practice management features help manage appointments, improve operational processes, and support financial tasks. Patient engagement tools include online forms and automated reminders. Additional features include secure payment processing, digital marketing tools with SMS and email automation, and photography management through the integrated RxPhoto app. PatientNow adheres to HIPAA compliance standards, using data encryption and role-based access controls to safeguard patient information. Regular security audits and continuous monitoring are implemented to address potential vulnerabilities. The software combines automation for routine tasks with tools for managing essential operations, helping medical professionals focus on patient care. Wondering if PatientNow is right for your practice? Our Medical Practice Management Software selection experts can help you in 15 minutes or less. ## PatientNow User Interface ## Popular PatientNow Alternatives Main Product PatientNow 3.9 [(299)](https://www.softwareadvice.com/medical/patientnow-profile/reviews/) Ratings Breakdown - 3.80Ease of use - 3.73Value for money - 3.97Customer support - 3.79Functionality Pricing Available upon request Get Price Alternative Product [AestheticsPro](https://www.softwareadvice.com/medical/aesthetics-pro-profile/) 4.4 [(654)](https://www.softwareadvice.com/medical/aesthetics-pro-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.34Value for money - 4.51Customer support - 4.24Functionality Pricing Starting at $160.00 per month Get Price Alternative Product [ZENOTI](https://www.softwareadvice.com/retail/zenoti-profile/) 4.4 [(1263)](https://www.softwareadvice.com/retail/zenoti-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.27Value for money - 4.57Customer support - 4.35Functionality Pricing Starting at $300.00 per month Get Price Alternative Product [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) 4.3 [(498)](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.19Value for money - 4.21Customer support - 4.22Functionality Pricing Starting at $32.00 per month Get Price Alternative Product [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) 3.8 [(911)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.63Customer support - 3.80Functionality Pricing Available upon request Get Price Alternative Product [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) 3.9 [(1370)](https://www.softwareadvice.com/medical/kareo-profile/reviews/) Ratings Breakdown - 4.05Ease of use - 3.65Value for money - 3.75Customer support - 3.83Functionality Pricing Available upon request Get Price ## PatientNow Pros and Cons We analyzed 299 verified reviews for PatientNow to find out what actual users really think. Select to learn more Intuitive And User-Friendly Interface The software is designed to be straightforward and easy to navigate, with clear layouts and intuitive controls. Users find it simple to learn, with most features accessible in one place, making daily tasks and training new staff more efficient. Supportive Onboarding And Resources PatientNow offers helpful onboarding, responsive staff, and a variety of tutorials and webinars. Practices report that new employees adapt quickly, and support is available to ease the transition and ongoing learning for all team members. Streamlined Appointment Coordination Tools PatientNow simplifies appointment scheduling with intuitive tools, color-coded calendars, and automated reminders via text and email. The platform supports multi-provider clinics, integrates payment collection, and helps keep patients engaged through treatment pathways and communication features. Inefficient And Costly Operations Practice management tools are seen as cumbersome and time-consuming, with invoicing and custom package creation described as tedious. High costs, inefficient workflows, and inadequate support for busy practices are common concerns. Glitches And Navigation Difficulties PatientNow's patient management features are often described as glitchy and hard to navigate. Users face issues with the patient portal, registration, and accessing records, while frequent crashes and compatibility problems disrupt workflow. Slow And Inconsistent Assistance Many users report that customer support is difficult to reach, slow to respond, and often unable to resolve issues effectively. Long wait times, lack of knowledgeable staff, and inconsistent follow-up make troubleshooting and implementation challenging. ## PatientNow Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Med Spa & Wellness Solution Essentials Pricing available upon request Plan includes: - Online Booking - Schedule - Automated Marketing - Reputation Manager - Social Media Integration - 2 Way SMS - Electronic Medical Records - HIPAA-compliant - Telehealth - Lab Integration Read More Plastics & Derm Solution Pro Pricing available upon request Plan includes: - Integrated Reports - Insurance Billing - Lab Integration - Phone & Email Support - Learning Center & Tutorials - Prescription Management - Customer Loyalty - Photography Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PatientNow Features - Popular features found in Medical Practice Management Appointment Management Charting Claims Management EMR/EHR E-Prescribing HIPAA Compliant Medical Billing Patient Intake Patient Portal Patient Scheduling Physician Scheduling - More features of PatientNow Activity Dashboard Alerts/Notifications API Appointment Scheduling Audit Trail Automated Scheduling Availability Indicator Batch Processing Before & After Pictures Billing & Invoicing Booking Management Calendar Management Calendar Sync Cancellation Tracking Care Plan Management Cash Flow Management Client Management Client Portal Clinical Notes Code & Charge Entry Coding Assistance Communication Management Compliance Tracking Confirmations/Reminders Consent Forms Credit Card Processing Customer Database Customer Mobile App Customer Surveys Customizable Branding Customizable Forms Customizable Reports Customizable Templates Data Import/Export Discount Management Documentation Management Document Management Document Storage Drag & Drop Drug Reference Database EDI EHR/EMR Integration Electronic Faxes Electronic Payments Electronic Signature Email Marketing Email Reminders Faculty/Staff Management File Sharing Financial Management For Dermatologists For Healthcare For Medical Spas Forms Management For Plastic Surgery Practices Gift Card Management Historical Reporting ICD-10 Compliance Image Management Immunization & Allergy Tracking Insurance Management Inventory Management Invoice Management Lab Integration Lab Order Management Loyalty Program Marketing Automation Marketing Management Meaningful Use Certified Medical Coding Medical History Records Medication History Medication Management Messaging Mobile Access Mobile Alerts Monitoring Multi-Channel Communication Multi-Location Multi-Physician No-Show Tracking Onboarding Online Booking Patient Communications Patient Education Patient Engagement Patient Flow Management Patient Questionnaires Patient Records Management Payment Collection Payment Processing Performance Metrics Photo Management Physician Management Point of Sale (POS) Practice Management Prescription Management Promotions Management Records Management Referral Tracking Reminders Reporting/Analytics Reporting & Statistics Reputation Management Revenue Management Sales Reports Scheduling Search/Filter Self Service Portal SMS Messaging SMS Reminders Social Media Integration Task Management Telemedicine Telemedicine Integration Template Management Third-Party Integrations Transaction History Treatment Packages Treatment Planning Video Conferencing Wait List Management Website Integration ## PatientNow Integrations Clover Integration rated undefined from -1 review Swell Integration rated undefined from -1 review Grade.us Integration rated undefined from -1 review GoTo Meeting Integration rated undefined from -1 review Canva Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review See all 13 integrations ## PatientNow User Reviews Overall Rating 3.9 Ratings Breakdown 5 45% 4 28% 3 13% 2 5% 1 10% Secondary Ratings Ease of Use 3.8 Value for money 3.7 Customer support 4.0 Functionality 3.8 Kristin D. Verified reviewer Medical Practice 11-50 employees Used daily for more than 2 years Review source Reviewed April 2023 PatientNow is great value and easy to use 5 We've been using PatientNow since 2018 and they continue to strive to improve the product. They listen to their customers and they work with you to resolve issues. Customer Support is usually very responsive. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: SecurePayNow, texting and emailing from the system are some of my favorite features. The ability to create templates is also very important to us as a practice. Not having to go back to support for everything. Cons: Would like to be able to customize the clinical information more. Also, more area for clinical notes vs scheduling notes. Reasons for switching to PatientNow Intergy was very cumbersome at the time (2018) and didn't offer the customization that PatientNow did. Also, we were moving more towards aesthetic procedures and PatientNow fit our practice better. Read More SL Shelley L. Verified reviewer Alternative Medicine 2-10 employees Used daily for less than 2 years Reviewed March 2026 Great support 5 Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for creating processes to work with our specific needs Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call. Cons: The onboarding was difficult in 2023, but since then the company has gotten much better with customer service. Reasons for choosing PatientNow had more integrations, I wanted one stop shop where scheduling, medical records, reminders, email, newsletter and marketing, credit card processing were all in one. They also integrate with care credit and dropbox Read More CW Christine W. Verified reviewer Medical Practice 2-10 employees Used daily for more than 2 years Review source Reviewed June 2020 Easy to use with a lot of features 5 Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available. Cons: There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services. Read More PW Paige W. Verified reviewer Medical Practice 2-10 employees Used daily for less than 12 months Reviewed June 2025 10 out of 10 - Recommend! 5 From day one,\[sensitive content hidden\] made the enrolling process feel easy and exciting. He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right from the start! And then came \[sensitive content hidden\] — truly a superstar! She’s been incredibly knowledgeable, kind, and so much fun to work with. Her enthusiasm is contagious, and she made the whole setup feel way less overwhelming. Whether it was answering questions, guiding us through tricky parts, or just cheering us on, \[sensitive content hidden\] made it a joy. We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even enjoyable! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Setting up PatientNow was a breeze! The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here! We were up and running faster than expected, and customizing it to fit our workflow was actually fun. From forms to automations, everything clicked into place smoothly. If you're worried about setup stress, don’t be — PatientNow makes it easy! Cons: Don't have may cons but if I have to choose one - I'd say learning Curve: Like any robust system, there’s a bit to learn at first — especially if you're switching from a simpler platform. But the support team helps smooth it out. Reasons for switching to PatientNow Needed a true EMR system and BLVD.io didn't offer that. Vendor Response Wow — thank you for such a thoughtful and enthusiastic review! We’re thrilled to hear that onboarding was smooth and even enjoyable, and that our team made such a positive impact. It’s great to know the system is fitting your workflow well, and we truly appreciate you choosing PatientNow. We’re excited to support your continued success! Replied July 2025 Read More DG Darrell G. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 12 months Reviewed April 2026 Very Happy with Patient Now in our Medical Weight-loss Center 5 From the initial consultation and demonstration right through to the signing up and implementation, the whole process has been hassle free. A few bumps in the road, but team resolved them quickly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the ease of set-up. There was plenty of support before and after the signup process. Everything is simple to find and complete. Cons: This is the first EMR that I have worked with, and I really do not have any Cons after signing up with PatientNow. Read More LT Lia T. Verified reviewer Medical Practice 2-10 employees Used daily for more than 2 years Review source Reviewed December 2025 Long time, unhappy customer 2 The software is clunky. Reporting is ridiculously glitchy and ineffective. You have to constantly back out of the screen you're working in if you need to get another task done, so trying to multi-task leads to having to do everything two or more times Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: Not many that I can think of. The only reason we have not left for a more sophisticated EMR is the set-up time required to do so. Cons: User interface is not at all intuitive; crashes and glitches constantly; support is non-existent; non-responsive to issues but constantly calling to sell me more services; training is all video based, trying to get a human to help is a joke; price has skyrocketed despite being essentially the same product as 15 years ago when we signed on. Reasons for choosing PatientNow At the time, price. Patient now was tens of thousands less than Nextech Read More JB Jen B. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Reviewed May 2025 Robust software, terrible support and sneaky contracts. 2 We finally found a all in one solution and when I went to cancel our patient now, I was told I am locked into an automatic annual renewal and am required to pay full price for an additional 11 months. \[sensitive content hidden\] had previously told me we could easily transition to read only at any time. Not great and I would not recommend. Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: Robust software with great charting capacity. Lack of technical support during 2-3 years post covid. No one worked there and there was only ONE person who could help with support. Cons: We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion. We had to purchase a second software for scheduling and POS. Reasons for switching to PatientNow Patient now was an all in one solution and met what we needed. Then it didn't anymore so we switched again. Vendor Response Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our software and support team did not meet your expectations. While we're glad you found value in our charting capabilities, we deeply regret the frustration caused by support delays and challenges around contract terms. The post-COVID period was a difficult time operationally, but we understand that shouldn’t have impacted the quality of service you received. Your concerns about PCI compliance and the need for additional software are valid and highlight areas where we clearly need to improve communication and compatibility. We also take contract transparency seriously, and we apologize if there was any confusion regarding renewal terms or cancellation policies. Your feedback will be shared with our customer success team to ensure we review and address these issues. Replied June 2025 Read More CP Courtney P. Verified reviewer Cosmetics 2-10 employees Used daily for less than 6 months Reviewed June 2025 decent-but could be better 3 Decent-it has a lot of useful tools but a lot of bugs. PatientNow has a lot of potential but I think the hassle of certain items and how difficult it is to navigate can be a turn off for the system. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: More useful tools to help with day to day tasks and reports/inventory. Seems to be able to organize things better. Cons: Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will disappear, patients have said that the booking link with patient now is more difficult to navigate. Reasons for switching to PatientNow Our medical spa wanted our EHR system to able to do more than Jane could offer Vendor Response Thanks for sharing your experience. We're glad to hear you're finding value in the tools for daily operations and organization. We also understand how technical issues and navigation challenges can impact your workflow and we’re actively working to address these concerns. Your feedback is valuable and helps us continue improving the platform. We appreciate you choosing PatientNow! Replied July 2025 Read More VR Verified Reviewer Medical Practice 2-10 employees Used daily for less than 2 years Review source Reviewed January 2025 STAY AWAY AT ALL COST! Worst EMR System ever! 1 We had 4 weeks of training, and had to practice to use PatientNow. But a system you use everyday has to be easy. It was very difficult and they get you with a one-year contract which you can't get out off. We purchased a marketing from PatientNow as well. They said it will take about 6-8 months to see results reflected to our website. But at the 5 month mark, they changed into a new marketing company and forced us to try them out due to the contract. It was a horrible experience. Ratings Breakdown 1 Ease of use 1 Value for money 3 Customer support 2 Functionality Pros: There is nothing good about this EMR system. The only good part was the person assigned to our account. Cons: Unfriendly user interface: The program required hours of training, making it difficult for our staff to use efficiently. We had to train more than a month. Daily malfunctions: The system frequently malfunctioned, disrupting our daily operations. Weekly program crashes: The program crashed on a weekly basis, causing further disruptions and patient care. Slow performance: The extremely slow pace of the program hindered our ability to provide sufficient customer service, affecting both our business and patient care. Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a MedSpa. Failure to push RX program provider chart notes: Essential chart notes that were entered to RX was not processed. We were not provided this information and had to spend hours fixing this issue on our end. Hours of tech support calls: We had to contact tech support almost every day (unfortunately this is not an exaggeration), consuming valuable time and resources. PatientNow tech support number was put to speed dial and a call was made every day. Incompatibility with Apple products: The program was not functional on Apple devices, which is information that was not disclosed when we signed the contract. We were forced to purchase Parallels to make it work which was an additional cost. Clock-in/Clock-out issues: The inability to use this feature led to employee time management problems. We refused to get another app - such as Parallels - since we thought PatientNow had to be responsible for Clock in and out feature. PAX device malfunctions: The PAX device to take payments malfunctioned frequently and had to be replaced THREE times. Impact on customer care: The PAX device malfunctions interrupted our services, greatly affecting customer satisfaction and cause long wait periods. Hidden fees: We incurred unagreed credit card charges (3.29%). Due to the PAX device malfunctions, we were forced to use SecurePayNow which had 3.29% hidden fee. This fee was not included in the contract nor disclosed to us, constituting a breach of the agreement. Delayed updates: The failure to complete updates in a timely manner further interrupted patient care. This has interrupted our daily flow in many occasioans and caused frasturation among employees and patients. Reasons for choosing PatientNow Mangomint is the best EMR system ever, especially after using a horrible program such as PatientNow. Mangomint is super user-friendly, where as PatientNow is so outdated that it crashes all the time. Also PatientNow doesn't work with any Mac computers. Vendor Response We're sorry to hear about your experience and appreciate your feedback. PatientNow does offer a simple, fully web-based solution that works seamlessly across all devices, including Macs—without the need for additional software like Parallels. We continuously invest in improving performance, usability, and support to better serve our customers. If there’s anything we can do to address your concerns, we’d be happy to discuss further. Replied February 2025 Read More Nick W. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 12 months Review source Reviewed December 2025 Ok platform for Aesthetics not Designed for Regenerative and longevity clinics. 3 There has been a lot of promises of features but none have actually came to the forefront. Ive had many conversations with the team, none of the things that I had shown an importance of for my practice were brought forward. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: The platform has a lot of features available and brings everything into one system. There is payments, inventory, employee tracking. These are all great features Cons: It is not designed for a practice like mine. The scheduling tool is to complicated and causes drop of when it comes to scheduling. Read More Showing 1 - 10 of 299 Reviews [See All Reviews](https://www.softwareadvice.com/medical/patientnow-profile/reviews/) ## PatientNow Popular Comparisons [AestheticsPro vs PatientNow](https://www.softwareadvice.com/medical/aesthetics-pro-profile/vs/patientnow/)[ZENOTI vs PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/vs/zenoti/)[RXNT vs PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/vs/rxnt-emr/)[athenaOne vs PatientNow](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/vs/patientnow/)[Tebra vs PatientNow](https://www.softwareadvice.com/medical/kareo-profile/vs/patientnow/)[AdvancedMD EHR vs PatientNow](https://www.softwareadvice.com/compare/1018-AdvancedEHR/vs/23634-patientnow/)[Pabau vs PatientNow](https://www.softwareadvice.com/medical/pabau-profile/vs/patientnow/)[DrChrono vs PatientNow](https://www.softwareadvice.com/medical/drchrono-profile/vs/patientnow/)[CureMD vs PatientNow](https://www.softwareadvice.com/mental-health/curemd-profile/vs/patientnow/)[Aesthetic Record vs PatientNow](https://www.softwareadvice.com/compare/23634-patientnow/vs/475261-Aesthetic-Record/)[CharmHealth vs PatientNow](https://www.softwareadvice.com/medical/charmehr-profile/vs/patientnow/)[Nextech EHR & PM vs PatientNow](https://www.softwareadvice.com/medical/nextech-profile/vs/patientnow/)[Vagaro vs PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/vs/vagaro/)[eClinicalWorks vs PatientNow](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/patientnow/)[ModMed vs PatientNow](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/vs/patientnow/)[PrognoCIS vs PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/vs/prognocis-bizmatics/)[NextGen Enterprise vs PatientNow](https://www.softwareadvice.com/medical/nextgen-enterprise-profile/vs/patientnow/) [Compare All Alternatives](https://www.softwareadvice.com/medical/patientnow-profile/alternatives/) ## Other Top Recommended Medical Practice Management Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **209** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **175** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (151) Recently recommended **144** times [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) **4.4** (1033) Recently recommended **65** times Stuck Between Options? 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