Devonear, Inc. has solved our agency problems of going to the office when working from home everything is at our fingertips from anywhere we can access our Pimsy account. Pimsy has reduced all missed signatures issues by populating all signatures to all document that requires signatures. Pimsy's product you can complete a behavioral mental health assessment then within the same note ID number transition to the CFARS/FARS as well as within seven (7) days of your bio-psychosocial this Pimsy product will map over from your behavioral assessment items that has the same identical questions and answers will populate over to your bio-psychosocial document resulting in reduced time on documentation allowing for behavioral mental health worker to engage in more time with their clients as planned.

Pimsy well-trained staff like [SENSITIVE CONTENT HIDDEN] has made using Pimsy product a breeze in the park by evidence of the following: My agency went from paper files to electronic paperless files with an easy transition without taking away from the integrity and/or quality of the structure of our existing documentation. Pimsy well-train staff were able to take my agency documentation to the next level. Equally important Pimsy's software is user friendly once you practice hands on you will become a pro in no time as long as you put in the work.

Pimsy has so many features packed within one product to be honest I can't identify a feature that is missing.

Our compliance concerns have been significant for the last 2 years, along with the integrity of the previous system. We all had to worked very hard with many many hours each day and week to stay on top of compliance needs for our clients and staff. With PIMSY we set the alerts and do not have to think about it again until the alert comes up. This has taken a HUGE weigh and worry of our hour shoulders. This will also free up our time to build our agency where we want it to be with quality of work, nurturing our staff, having time to meet more of our clients to build stronger therapeutic working relationships as well as the same with our referral sources. Not to sound to sappy....but, PIMSY really has and will impact our day to day functions in such a positive manor that I have all ready seen the stress levels decrease in our management staff.

So easy to use!! I am not an electronics or software person, and typically if something has too many steps I give up and ask someone for help quickly. With PIMSY the software is very user friendly, and even I can create what we need for our agency with no frustrations, and actually have fun while doing it!

The payroll system does not have all that we need, however with that said the PIMSY team has been tenacious, has had constant follow up after each change, and continues to work with us to be able to create the payroll form we need, and our payroll company needs.

This product seems to offer good features for billing and notes. There are automatic preset notes for progress reports. It is easy to look at each client's chart/file, it will bring up all notes, demographic info, billing, etc.

This product can only operate on Windows and it runs VERY slow. You always have to refresh the calendar to make any changes. The phone app is also very old and has very limited features.

As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work.

being able to add documents, one place to keep track of everything, being able to add/build reports

not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back

Efficiency in billing, accountability in documentation and billing, organized client data management system, electronic health record, improving auditing results.

We appreciate that PIMSY is able to adapt to our agency's unique needs. With a variety of payment sources outside of the typical self pay and private insurance, PIMSY has been responsive to our requests for custom reports, invoicing, and processes to help streamline our billing. It has enabled us to be more aware of and efficient with our time, and recognize where we need to improve in efficiency and organizational processes. The reviewing and auditing features took us from 80% compliant to 99.8% compliant in one year! Our therapists tell us it is easy for them to document services, and our billing coordinator loves the accuracy in reporting and client data management. The training was flexible and responsive, and everyone we've worked with has been incredibly friendly. As a small not-for-profit, cost was a factor for us. We've gotten a lot of bang for our buck for this system, and it was worth the investment!

There are so many features, settings, and ways to customize PIMSY, that sometimes the number of buttons, menus, and options can be overwhelming. PIMSY customer support is accessible, helpful, and quick to answer our questions, but sometimes I feel like I have to click 5 menus and twenty buttons before I fix a problem.

Moving out of paper charts was vital to our business success. We can now monitor progress note completion, productivity, expiration dates of required documents, and can pull reports to show outcomes. I'm looking forward to completing our client and staff satisfaction surveys through the Q and A. I'm excited to build Q and As to monitor client progress. I love how client's can sign on the screen so there are fewer forms to manage and upload.

What I like Most: 1. The PIMSY Team-they make implementation/set up so easy. Trainers are very accessible to address issues. 2. I love how you can set up the record to capture the data required for our specific needs and the reports are very useful. 3. Having the Human Resource personnel file in the system makes tracking of trainings, credentials, and insurance network information easy and accessible. The user profile can be created so staff can access certain items in their personnel file which saves time with our limited resource. 4. The patient portal is comprehensive and user-friendly.

I wish it can be accessed via a smartphone.

When we first began PIMSY was still working on programming secondary claims integration for EDI. Once this was live, it made a huge impact on reducing my time on claims processing.

PIMSY has allowed our Non Profit the ability to be productive and successful all at an affordable cost. Scheduling, medical records, coordination with Pediatricians and billing in one system is simple. PIMSY's functionality improves every year with insightful integrations that continue to make running a busy mental health office easier. The billing and customer service teams are undeniably amazing!

PIMSY works hard every year to improve their software and meet the needs of their customers. Understanding the initial build well is critical and taking the time to carefully learn and review options will ease any long term stress.

PIMSY is definitely evolving. I like that I can talk to customer service about what is working and what isn't and that development is willing to find fixes to accommodate our wishes. I have only been working with PIMSY and learning the system for about 6 months and their customer service is remarkable. They all take the time to walk you through any issues you have and if they don't have the answer they are sure to get back to you for a followup to resolve the situation.

There is a lot more that I wish that PIMSY could do such as a start and stop date/time for separate schedules for clinicians. There is a big learning curve when you start anything new, but at least I have their support team and I can use the chat forum in a time where I can't be on the phone.

The best thing about the product and the vendor is the team that makes up PIMSY. No software is perfect but, PIMSY and its' support staff sure makes great strides towards perfection. I can not say enough of how robust this EMR is and how this software grows as you grow. Our facility probably utilizes probably 10 percent of the software and just that 10 percent alone accommodates a facility of 296 clients, 17 clinicians, and 2 administrative staff members. As small as we are, the staff and the support team always treated us like a large corporation, what more can you say about that except for THANK YOU.

What do we like the least about the software is the speed (ie., page transitions) and that PIMSY is only Windows based (ie., must purchase parallel for in order for PIMSY to work on MACs)

The team members at Pimsy are friendly and make a sincere effort to fix any issues and provide what we need. The issues are not with Pimsy staff, but with the product itself. We are a very large group, and it seems the product is just not as Reception friendly, and is missing key elements that the business office staff could really benefit from.

I work in the business office doing denials, and I need to refile claims to paper for many different reasons all week long. I CAN NOT print a claim-HCFA-form. I have to type them by hand. This means, I have to look up the address for the Insurance company, toggle back and forth for patient info, ect....and one you go back and forth, the system will not allow you to continue typing on that line-you have to skip the line you are on and back to it, before it will allow you to continue typing. There were many things about our old system that automatically populated in....not with Pimsy....drives me nuts!

I love the functionality. It allows me to do all of the tasks necessary for running my practice. I can do payroll, view therapists notes and more.

I wish it was a bit faster. I think because it's so laden with data, it runs a bit slow at time. Sometimes it feels complicated so I avoid some tasks, but the customer support is just first class.

I think it is incredibly user friendly and fits perfect with our business objectives. Your customer support could not be any better. In particular, [SENSITIVE CONTENT HIDDEN] is a huge part as to why we trust this product so much.

The reports are not as user friendly as I would like and having to save two different places on the invoice screen is a little strange.

Program is "intuitive" as described by PIMSY sales staff. Excellent level of support during on-boarding and set-up. Customizable alerts, prompts, lists, etc.. to track treatment authorizations, patient documents, billing/claims, and staff credentialing. Support for payroll calculations. Patient portal can be customized to include required documents, behavioral health surveys, and the like. Supports electronic claims and billing (EDI) through a variety of clearinghouse options. Is able to support both UB04/CMS1450 Institutional/Facility Claim/Hospital and HCFA/Professional Claim/CMS1500. HIPPA encryption

Font size can be difficult when scrolling through lists with multiple options. Unable to drop medical claims/billing to paper (print) them directly from the website.

When speaking with our rep at the start of the process we had 100% confidence that he understood what we needed and how to tailor the product to fit just for us. He was not trying to sell us what we didn't need. His understanding of the Health Care industry and all sides of the office gave us relief to know his guidance and support were a part of the plan. Each interaction we had from there was excellent. From the IT guys helping us understand what we needed in office to how to bill our first client was handled with patience and professionalism.

We are still learning all that PIMSY has to offer and we are looking forward to growing into this program.

It is full-featured - it has all the tools we need to manage records and submit claims electronically, so we don't have to worry about back-ups or paper files. I like the different permissions for different users, the built-in reports, and the document storage.

The fact that you can access the same screen/information from multiple places makes it both easy to use and a little cluttered.

Pimsy has been the key to efficiently managing our mental health counseling practice. It has been a huge time saver in that everything from documentation to billing can be completed in a fraction of the time.

The whole experience of transitioning to Pimsy has been a positive one. Of course there is a learning curve as you start to utilize the different features, however the excellent support staff and the extensive training make it all very manageable.

Incorporation of three separate programs into one easy to use program.

I really like that all our needs are met in one program. The Pimsy program incorporates billing, scheduling, and electronic health records and easily connects the three for ease of use.

From a billing perspective, I would like the capability to file Secondary claims electronically. Also there are times when we need to drop a claim to paper and we can't do this on Pimsy. The program could be faster when moving between programs and also moving within the calendar when scheduling.

I have researched various EHR software over the past two years to manage our small outpatient mental health practice and found various issues with most of them (i.e.., cost, being hostage to a particular Clearinghouse, poor support/ or customer service, unable to customize software to our particular needs, wants, and accreditation requirements) until now. This program appeared to have been created by someone who shared our similar experiences . PIMSY met and exceeded our expectations, flat out they nailed it. It is appropriately priced, with the functions that are needed to manage our practice. If you are looking for a software that will grow as you grow and cater to your business needs, PIMSY is it. The only issue that I had, was with myself. I became overwhelmed with the software at first because of how comprehensive it is but, don't fret. PIMSY will hold your hand every step of the way.