# PIMSY Mental Health EHR Software Reviews, Demo & Pricing - 2026 > Review of PIMSY Mental Health EHR Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/pimsy-profile --- [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / PIMSY Mental Health EHR Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/pimsy-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/pimsy-profile/alternatives/) # PIMSY Mental Health EHR 2026: Benefits, Features & Pricing Wondering if PIMSY Mental Health EHR is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview PIMSY Mental Health EHR 4.3 [(100)](https://www.softwareadvice.com/medical/pimsy-profile/reviews/) Pricing Starting at $99.00 per month ### About PIMSY Mental Health EHR Most EHRs were built for primary care and adapted for behavioral health as an afterthought. The workflows feel wrong, compliance features are incomplete, and you spend more time working around the system than using it. PIMSY was built differently. We've been building exclusively for mental health, substance use, and psychiatric practices since 2007. That focus shows in the actual product. Clinical documentation, scheduling, telehealth, ePrescribing, billing, and care coordination work together in one system designed around how behavioral health teams actually operate. No retrofitted workflows, no missing features your specialty actually needs. Ambient Scribe Ambient Scribe records your sessions and generates structured clinical notes when you're ready. Works in-person and via telehealth, fully 42 CFR Part 2 compliant, and nothing goes into the chart until you've reviewed and signed off. The documentation burden that keeps providers working late stops being inevitable. Managed RCM Most EHR vendors sell billing software. PIMSY offers a managed service: certified behavioral health billing specialists who handle your entire revenue cycle inside the same system where your clinical... notes live. Claim submission, denial management, follow-up, and posting, all handled for you. The results: 98.1% first-pass acceptance rate, 96% net collection rate, 26-day DSO, against industry averages of 85%, 79%, and 46 days. Full Continuum of Care PIMSY is ONC-Certified and supports behavioral health delivery across the full spectrum. Every plan includes integrated telehealth with HIPAA-compliant video, waiting rooms, and breakout groups. Wiley Treatment Planners are included for evidence-based treatment planning. A client portal with self-scheduling, automated SMS and email reminders, real-time eligibility checks, and authorization management are all built in. For practices with prescribers, ePrescribing is integrated via DrFirst and H2H, with medication tracking and interaction alerts. Residential and MAT programs get eMAR with barcode scanning and audit trails, bed management, and medication inventory tracking. Group therapy is fully supported: multi-facilitator scheduling, group notes, and documentation designed for how group sessions actually run. IOP and PHP programs have dedicated workflow support, not generic workarounds. Compliance PIMSY handles HIPAA, 42 CFR Part 2, and PHIPA/PIPEDA natively. For substance use programs, 42 CFR Part 2 protections are built into the platform architecture, not layered on afterward. PIMSY is ONC-Certified, one of the few behavioral health EHRs with federal certification, which matters for practices with interoperability and compliance requirements. Support US-based support team available Monday through Friday, 8AM to 8PM EST, with a 24/7 emergency line. No offshore handoffs. PIMSY has processed over 11.5 million behavioral health claims totaling $2.1 billion. Thousands of providers rely on PIMSY to serve over one million patients. The product reflects 17 years of building for one specialty, and it shows. Wondering if PIMSY Mental Health EHR is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. ## PIMSY Mental Health EHR User Interface ## Popular PIMSY Mental Health EHR Alternatives Main Product PIMSY Mental Health EHR 4.3 [(100)](https://www.softwareadvice.com/medical/pimsy-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.67Value for money - 4.70Customer support - 4.18Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Sessions Health](https://www.softwareadvice.com/mental-health/sessions-health-profile/) 4.9 [(125)](https://www.softwareadvice.com/mental-health/sessions-health-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.89Value for money - 4.92Customer support - 4.77Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/) 4.9 [(528)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.85Value for money - 4.86Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [CounSol.com](https://www.softwareadvice.com/mental-health/counsol-profile/) 4.7 [(829)](https://www.softwareadvice.com/mental-health/counsol-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.74Value for money - 4.88Customer support - 4.52Functionality Pricing Starting at $49.95 per month Get Price Alternative Product [Valant EHR Suite](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/) 4.1 [(338)](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 3.97Value for money - 4.08Customer support - 4.01Functionality Pricing Available upon request Get Price Alternative Product [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) 4.7 [(964)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.59Value for money - 4.74Customer support - 4.48Functionality Pricing Starting at $69.00 per month Get Price ## PIMSY Mental Health EHR Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Prime $99.00 per user, per month Plan includes: - Client Demographics - Digital Signing Options - Dynamic Billing Module - Generate Billing Statements - Global Exporting Module - Intensive Outpatient (IOP) Tools - Invoicing Module - Manage Staff - Manage Staff Documents - Microsoft Azure Secure Cloud Read More Professional Pricing available upon request Plan includes: - Automatic Form Filler - Client Demographics - Client / Patient Portal - Direct Scanning - Dynamic Billing Module - Electronic Billing - Generate Billing Statements - Group Notes - Invoicing Module - Manage Staff Read More Platinum Pricing available upon request Plan includes: - Automatic Form Filler - Client Demographics - Client / Patient Portal - Custom Import Utility - Direct Scanning - Dynamic Billing Module - Electronic Billing - Electronic Eligibiltiy Verification - Emergency Access - Generate Billing Statements Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PIMSY Mental Health EHR Features - Popular features found in Mental Health Charting Claims Management Confirmations/Reminders Document Management E-Prescribing HIPAA Compliant Initial Assessments Medical Billing Patient Portal Secure Messaging - More features of PIMSY Mental Health EHR Access Controls/Permissions Activity Dashboard Alerts/Notifications API Appointment Management Appointment Scheduling Automated Scheduling Automatic Transcription Billing & Invoicing Calendar Management Cancellation Tracking Care Plan Management Case Notes Claims Scrubbing Clinic Interoperability Coding Assistance Compliance Tracking Credit Card Processing Customer Database Customizable Forms Customizable Reports Customizable Templates Data Import/Export Decision Support Document Storage Drag & Drop Drug Reference Database Electronic Payments Electronic Signature Email Reminders Employee Management EMR/EHR Faculty/Staff Management For Group Therapy For Mental/Behavioral Health Forms Management For Psychiatrists For Substance Abuse Therapy Generative AI Historical Reporting Imaging and X-rays In-Patient Management Insurance Eligibility Verification Inventory Management Invoice Management Lab Integration Live Chat Medication Alerts/Warnings Medication Management Mobile Access Mobile App Multi-Location No-Show Tracking On Call Scheduling ONC-ATCB Certified Outcome Assessment Tools Patient Communications Patient Records Management Physician Management Practice Management Prescription Management Real-Time Reporting Recurring Appointments Referral Tracking Reminders Reporting/Analytics Reporting & Statistics Revenue Management Role-Based Permissions Scheduling Self Service Portal SMS Messaging Telemedicine Teletherapy Template Management Therapy Notes Third-Party Integration Third-Party Integrations Treatment Planning Voice Recognition Wait List Management Workflow Management ## PIMSY Mental Health EHR Integrations Twilio Integration rated undefined from -1 review Waystar Integration rated undefined from -1 review Rize Reviews Integration rated undefined from -1 review SecureVideo Integration rated undefined from -1 review Global Payments Integrated Integration rated undefined from -1 review H2H DigitalRx Integration rated undefined from -1 review See all 12 integrations ## PIMSY Mental Health EHR User Reviews Overall Rating 4.3 Ratings Breakdown 5 58% 4 28% 3 7% 2 5% 1 2% Secondary Ratings Ease of Use 4.2 Value for money 4.7 Customer support 4.7 Functionality 4.2 Andrew H. Verified reviewer Insurance 501-1000 employees Used daily for more than 2 years Review source Reviewed February 2018 A powerful yet very affordable system geared for behavioral health . 4 It helps us manage our behavioral health practice more efficiently. We are able to have a fully fledged EHR with a lot of features and a pretty nice interface at an affordable price. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The software has everything you could want in terms of functionality for an EHR: automated billing, a nice scheduler that clinicians can perform all their tasks from (notes, etc.), an extensive online patient portal, patient reminders, alerts, easy to use catalog of diagnosis codes, custom note templates and surveys. They thought of everything you could want and more and it offers a lot of customization. Cons: There are some things with the interface I don't like. I would like to see better ability to drag and drop appointments on the calendar. Also, a drop down on the calendar that has a list of all appointments for a patient when you have a specific patient selected would be very helpful rather than having to flip back through the calendar. I feel like some of the Excel based lists where things are stored such as patient documents looks kind of bare bones though some improvements have been made. Most importantly I would like to see PIMSY partner with a clearinghouse and integrate it into the software. This would make billing that much easier. Read More AS Alice S. Verified reviewer Mental Health Care 201-500 employees Used daily for less than 2 years Review source Reviewed May 2025 PIMSY A New Way to Work 5 It has been positive. Our goal was to be a paperless office, and we are almost there. Thanks!! Ratings Breakdown 5 Ease of use 5 Functionality Pros: The fact that we can get new claim formats developed quickly when payers change their requirements. The easy way you can align the system to your processes and keep the ones you feel comfortable with. Cons: It is not easy to develop security levels when you have multiple colleagues that use the system, and need information from all areas to do their jobs. This security lack of clarity, makes it easy for colleagues to change formats without taking account who else will be affected by the changes being made. Reasons for switching to PIMSY Mental Health EHR The updates were not consistently applied, and we began having trouble with our claim payment. They did not customize and we had to file many claims in paper format. Vendor Response Thank you for taking the time to share your experience with PIMSY! We're thrilled you've found value in our customizable claim formats and the flexibility to align the system with your workflows. It's great to know that PIMSY is helping your team move toward an entirely paperless office! We also appreciate your feedback regarding security levels and user permissions. You're right—when multiple users rely on different areas of the system, it's critical to have clear, role-based access that supports collaboration without unintended disruption. We welcome the opportunity to learn more about your specific needs so we can better support your team. Thanks again for choosing PIMSY and trusting us as your EHR partner! Replied May 2025 Read More th tana h. Medical Practice 2-10 employees Used unspecified for less than 2 years Review source Reviewed May 2017 Pimsy Rocks! 5 Customer rep is amazing--she is always available to us--it feels like she is part of our team! Ratings Breakdown 5 Ease of use 5 Functionality Pros: Ease of use--tons of functions--and the best ever customer support! And the team taught US how to build our system so we have knowledge about how it works and this reduces time when an issue does arise Read More AS Allie S. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for more than 2 years Review source Reviewed May 2025 PIMSY's support is incredible! 5 PIMSY's support teams are incredibly responsive, knowledgeable, and quick to resolve and questions or needs that arise. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: PIMSY works perfectly for our mid-sized agency (providing about 10,000 counseling sessions annually). As our needs change through the years, PIMSY's team continues to help us adapt our utilization of features to further streamline our processes. There is so much more available that we've yet to tap into, so I look forward to continuing to grow with PIMSY. Cons: Simply the fact that I haven't had enough time to implement all that it has to offer! Reasons for switching to PIMSY Mental Health EHR Lack of support and desire to integrate billing with clinical notes Vendor Response Thank you so much for your excellent feedback! We’re honored to support your agency and proud to be part of your essential work. It’s great to hear that PIMSY helps streamline your processes. Our team is dedicated to your success and is always here to help. Thank you for choosing PIMSY and trusting us after switching from TherapyNotes. We look forward to continuing to grow with you! — The PIMSY EHR Team Replied May 2025 Read More JO Jihan O. Verified reviewer Mental Health Care 11-50 employees Used daily for less than 12 months Review source Reviewed September 2020 Pimsy review, a user friendly platform with outstanding customer service 4 WE LOVE THE PIMSY TEAM!!! We have had great customer service and though we have had some difficulites with launching (do to maine care) the PIMSY team was so supportive and helpful. \[SENSITIVE CONTENT HIDDEN\] has been able to meet with us multiple times a week, through meetings and emails and she has helped us to build and customize the system to our needs! \[SENSITIVE CONTENT HIDDEN\] IS A SUPERSTAR, Thank you \[SENSITIVE CONTENT HIDDEN\]!! \[SENSITIVE CONTENT HIDDEN\] have also been instrumental in our PIMSY journey. We have learned so much from this team, it makes PIMSY so much easier to navigate when you fully comprehend all aspects of the platform. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Pimsy has been great for our company as we have been able to build custom documents that fit the needs of our clients. We enjoy being able to be power users and manage all of our employees and easily assist them when they are in need of help. We like being able to be mobil in the commumity while using pimsy portal. When working with clients it has increase productivity as employees are easily able to access documents they need during sessions or care coordination meetings. They layout of PIMSY has been user friendly and employees have been able to easily navigate the system. Cons: PIMSY freezes quite often, there have been glitches that development has not yet been able to fix, but they have tried hard to help us. We are on the professional platform, which is nice but PIMSY continually reminds that we could have the Platnium, but we just can not afford it. The portal is hard to navigate and employees are not always able to capture signatures. Reasons for choosing PIMSY Mental Health EHR Some of the leadership have a history of usinig PIMSY in their past work expeirence and enjoyed the platform. Read More DB Darrell B. Verified reviewer Hospital & Health Care 51-200 employees Used daily for less than 12 months Review source Reviewed August 2020 Excellent affordable option for Electronic Health Record Software 5 Customer service is very responsive. Overall great organization to work with. I've gotten to know several of the support staff and each have their own areas of expertise in PIMSY. So I know who to reach out to for certain issues. The organization is small enough to provide personalized attention to our needs yet large enough to handle the EHR needs of our organization. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Software is geared toward mental health providers . It is also very flexible and can be customized. If they don't have it, just ask. They will try to accommodate. Cons: Sometimes get screen freeze or lock ups. It's rare and I don't know if this issue is PIMSY or something else. Reasons for choosing PIMSY Mental Health EHR Mostly because of the robustness of the system and the affordability . We are also aware of other organizations in the area who use PIMSY and are pleased. Reasons for switching to PIMSY Mental Health EHR Need for additional capabilities, to connect with the Health Information Exchange, and to move to a cloud based system. Read More LD Lindsey D. Verified reviewer Mental Health Care Self-Employed Used daily for more than 2 years Review source Reviewed April 2025 PIMSY is the BEST custom system, affordable, fantastic service, meets requirements 5 Here's a short version of my "pros" response: I've been with PIMSY since 2015, and I love so much about the software and the customer service, so it is hard to know where to start. I am a solo practitioner, and PIMSY makes meeting the various billing and documentation requirements easy throughout the workday. When I began using PIMSY, the administrative part of my work week decreased significantly, as PIMSY could report on which tasks had been done and what work remained. The PIMSY EHR system is very customizable. You don't have to live with elements and sections that aren't meaningful to your practice or don't meet the needs of your providers or admins. The customer service I have received from PIMSY is spectacular and stands out from any typical customer service experience. The cost of PIMSY is more than reasonable, and you can also add other integrated services I haven't mentioned, such as client texting/emailing directly to the chart. If you want an EHR that can meet regulatory and documentation requirements, be customized for your use, and have fantastic support staff, I give PIMSY my highest recommendation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I've been with PIMSY since 2015, and I love so much about the software and the customer service, so it is hard to know where to start. I am a solo practitioner, and PIMSY makes meeting the various billing and documentation requirements easy throughout the workday. When I began using PIMSY, the administrative part of my work week decreased significantly, as PIMSY could report on which tasks had been done and what work remained. The PIMSY EHR system is very customizable. You don't have to live with elements and sections that aren't meaningful to your practice or don't meet the needs of your providers or admins. The streamlined workflow reduces the overwhelmed experience and increases satisfaction with completing the practice's daily tasks. The customer service I have received from PIMSY is spectacular and stands out from any typical customer service experience. When I began using PIMSY in 2015, I received extensive individual training online with their representative assisting me to customize the system to meet my needs and specific documentation requirements. The training included developing creative ways to make the system friendly to my unique visual processing challenges, creating specific reports, and learning how to correctly input data to allow the system to work for me. The result of the training is that I could understand how to operate PIMSY and create some of my own workflows. PIMSY support staff assisted me with connecting the claims clearinghouse I used to PIMSY so that both systems would effectively work together. When I changed to a private pay model, they showed me how to adjust the system for that use. I use the credit card processor embedded in PIMSY so that I don't have to operate and coordinate a second software for that purpose. The integrated credit card processing also allows easy access to required information for routine external chart audits since the required data is already integrated with the patient's chart. I also use the secure video system that connects via PIMSY to the scheduling calendar. Integrating payment, video, and scheduling systems creates a streamlined workflow. I recently discovered that the secure video system integrated with PIMSY automatically switches over to a backup secure video provider, so when the primary system goes down, I can reconnect with my client in about 30 seconds and continue without further disruption. The rare event of secure video not working was made easy to manage by this feature. PIMSY is updated quite regularly, and users receive information about the changes to the platform at the time of the update. There is also an extensive online video and article library for looking something up yourself. PIMSY also has achieved ONT certification, which is a requirement for any EHR to be compliant with HIPAA and HITECH regulations and for any provider otherwise eligible to receive Medicare/Medicaid incentive payments. Overall, PIMSY's customer support system is like MAGIC in terms of responsiveness and competence. They take the time to understand what you need and provide a solution. They are knowledgeable, personable, and responsive. At times, when others or I noticed things in PIMSY that could be improved, their team was responsive and implemented suggestions systemwide. It's been my experience throughout the ten years I have used PIMSY that customer service personnel at PIMSY genuinely care about getting things done for their clients. It is also noteworthy that PIMSY is headquartered in Waynesville, NC. This town was significantly impacted by the hurricane and subsequent flooding in September 2024, yet there was no disruption in PIMSY system availability. Wow. The cost of PIMSY is more than reasonable, and you can also add other integrated services I haven't mentioned, such as client texting/emailing directly to the chart. If you want an EHR that can meet regulatory and documentation requirements, be customized for your use, and have fantastic support staff, I give PIMSY my highest recommendation. Cons: I cannot identify anything in this category - when I have needed to make changes or address issue their staff has been responsive and helpful. Vendor Response Thank you so much for your thoughtful review and for being part of the PIMSY family since 2015! We're honored to support your solo practice and thrilled that PIMSY has helped streamline your documentation, billing, and daily tasks. We're especially grateful for your kind words about our support team. Feedback like yours drives us to keep improving. Thank you for trusting us with your practice management all these years. We're proud to be part of your journey! Replied April 2025 Read More BW Bruce W. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed January 2025 PIMSY is apart of me. 5 PIMSY and my boys grew up together; I remember eating dinner laps tops going and PIMSY abiotically glowing in the background. PIMSY is apart of my family. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I believe PIMSY and the PIMSY family taught how to become a better mental health provider. People have to grow with experience and PIMSY gave me the motivation to become an addiction social worker. Cons: More what I did not like about myself; PIMSY is great PIMSY prepared to work on other platforms. PIMSY is wonderful. Vendor Response Thank you so much for sharing such a personal and touching review! We are honored that PIMSY has played such an essential role in your journey as a mental health provider and your growth as an addiction social worker. It's fantastic to hear how deeply PIMSY has become a part of your family's story. We're grateful to be part of your path and have had the chance to support you. If there's anything we can do to help, please know we're here for you. — The PIMSY EHR Team Replied May 2025 Read More OA Odukunle A. Verified reviewer Hospital & Health Care 201-500 employees Used weekly for less than 12 months Review source Reviewed September 2025 Functional 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: PIMSY is a niche software designed for mental & behavioral health agencies of all sizes. Even an organization that is not large in size can benefit from it. It offers industry-specific functionality. An important aspect of using PIMSY is that you can be sure of date protection as it provides complete data security. Cons: The way the calendar works is not fully functional, I’d prefer if the calendar can show a patient’s past and present appointments in the drop down. Read More Adam B. Verified reviewer Mental Health Care 11-50 employees Used daily for less than 6 months Review source Reviewed January 2020 Steep learning curve 2 Customer service is not always helpful Too much going on for what it needs to be Ratings Breakdown 1 Ease of use 2 Customer support 4 Functionality Pros: Lots of features Customization options Good for administration and billing side This software should be really good at one or two things instead it tries to be the best at many things and falls short Cons: Uses a lot of bandwidth Less helpful for therapist note taking Steep learning curve Too many features Tries to do too many things Reasons for switching to PIMSY Mental Health EHR Corporate decision to have all of their clinics use the same software Read More Showing 1 - 10 of 100 Reviews [See All Reviews](https://www.softwareadvice.com/medical/pimsy-profile/reviews/) ## PIMSY Mental Health EHR Popular Comparisons [Sessions Health vs PIMSY Mental Health EHR](https://www.softwareadvice.com/medical/pimsy-profile/vs/sessions-health/)[EHRYourWay vs PIMSY Mental Health EHR](https://www.softwareadvice.com/medical/ehryourway-profile/vs/pimsy/)[CounSol.com vs PIMSY Mental Health EHR](https://www.softwareadvice.com/mental-health/counsol-profile/vs/pimsy/)[Valant EHR Suite vs PIMSY Mental Health EHR](https://www.softwareadvice.com/medical/pimsy-profile/vs/valant-psychiatric-emr/)[TherapyNotes, LLC vs PIMSY Mental Health EHR](https://www.softwareadvice.com/medical/pimsy-profile/vs/therapynotes/)[Kipu vs PIMSY Mental Health EHR](https://www.softwareadvice.com/medical/kipu-profile/vs/pimsy/) [Compare All Alternatives](https://www.softwareadvice.com/medical/pimsy-profile/alternatives/) ## Other Top Recommended Mental Health Software [AdvancedMD for Mental Health](https://www.softwareadvice.com/mental-health/advancedmd-profile/) **4.0** (7) Recently recommended **51** times [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) **4.4** (1033) Recently recommended **45** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **43** times [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) **4.7** (964) Recently recommended **35** times Stuck Between Options? 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