PIMSY EHR is a fully certified electronic health record (EHR) system as well as practice management for midsize companies. The solution offers industry-specific features and the flexibility to customize the system to match each organization's unique requirements in regards to billing, scheduling, note taking, and authorizations.

PIMSY is both HIPAA compliant and ONC-ACB 2014 Edition/Stage 2 certified for Meaningful use. The application offers billing cycle management, as well as HR features such as staff renewal tracking and payroll calculations. The Q&A module allows users to generate forms, questionnaires and other documents to match their specific needs. The EHR system offers progress notes, treatment plan and track client medications.

PIMSY is best suited to mental and behavioral health service facilities in psyc8hology, counseling, and psychiatry. It can also support sub-industries like applied behavioral analysis, substance abuse facilities, sleep therapy, and nutrition counseling. The solution offers support website, training videos, help desk ticket, and email support.



75 Reviews of PIMSY EHR

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 75 reviews

December 2018

Christine from Long Grove Psych Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Pimsy EHR is a decent practice management software.

Pros

Pimsy is pretty easy to use. I love the reminders for example if I forget to write a client note. I love that you can build a report and add documents as needed. The functionality of the product is really good.

Cons

Learning the software is a bit of a learning curve because you can customize so much. The billing side of the software was difficult to navigate but support was helpful.

June 2018

Shawna from Yellowstone Recovery Center

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

We have been using PIMSY for about two years and have had a positive experience.

Pros

The software is easy to use and has many features that make work flow easier. The support team has been great in implementation and continued support.

Cons

At times the billing side of the program has been difficult to navigate but support team has been helpful in this area when needed.

April 2018

Kristine from Private Practice

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Functionality

3 of 5

April 2018

Clunky software

Pros

This product seems to offer good features for billing and notes. There are automatic preset notes for progress reports. It is easy to look at each client's chart/file, it will bring up all notes, demographic info, billing, etc.

Cons

This product can only operate on Windows and it runs VERY slow. You always have to refresh the calendar to make any changes. The phone app is also very old and has very limited features.

Response from LeighAnn of Smoky Mountain Information Systems, Inc.

Replied May 2018

We are sorry you are having a negative experience. Performance of PIMSY and the PIMSY App can vary, depending on a lot of factors, some of which are out of our control. Please contact our support department and we'll be happy to see if we can do anything on our end to make it better for you.

March 2018

Melissa from ABC Counseling & Family Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

PIMSY is exactly what we needed as a small non-profit agency and behavioral health provider.

Efficiency in billing, accountability in documentation and billing, organized client data management system, electronic health record, improving auditing results.

Pros

We appreciate that PIMSY is able to adapt to our agency's unique needs. With a variety of payment sources outside of the typical self pay and private insurance, PIMSY has been responsive to our requests for custom reports, invoicing, and processes to help streamline our billing. It has enabled us to be more aware of and efficient with our time, and recognize where we need to improve in efficiency and organizational processes. The reviewing and auditing features took us from 80% compliant to 99.8% compliant in one year! Our therapists tell us it is easy for them to document services, and our billing coordinator loves the accuracy in reporting and client data management. The training was flexible and responsive, and everyone we've worked with has been incredibly friendly. As a small not-for-profit, cost was a factor for us. We've gotten a lot of bang for our buck for this system, and it was worth the investment!

Cons

There are so many features, settings, and ways to customize PIMSY, that sometimes the number of buttons, menus, and options can be overwhelming. PIMSY customer support is accessible, helpful, and quick to answer our questions, but sometimes I feel like I have to click 5 menus and twenty buttons before I fix a problem.

March 2018

Andrew from BioCare Recovery

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent EHR with extensive feature set

Pros

PIMSY EHR is an entire practice management software package. Not only does it document and organize patient charts well, it offers many practice management tools that are value add to the organization. PIMSY's customer support is responsive, motivated, and thorough.

Cons

There has been the occasional lag when using the system. However, it has improved every few months with ongoing updates to the software.

February 2018

Andrew from BeneSys, Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

A powerful yet very affordable system geared for behavioral health .

It helps us manage our behavioral health practice more efficiently. We are able to have a fully fledged EHR with a lot of features and a pretty nice interface at an affordable price.

Pros

The software has everything you could want in terms of functionality for an EHR: automated billing, a nice scheduler that clinicians can perform all their tasks from (notes, etc.), an extensive online patient portal, patient reminders, alerts, easy to use catalog of diagnosis codes, custom note templates and surveys. They thought of everything you could want and more and it offers a lot of customization.

Cons

There are some things with the interface I don't like. I would like to see better ability to drag and drop appointments on the calendar. Also, a drop down on the calendar that has a list of all appointments for a patient when you have a specific patient selected would be very helpful rather than having to flip back through the calendar. I feel like some of the Excel based lists where things are stored such as patient documents looks kind of bare bones though some improvements have been made. Most importantly I would like to see PIMSY partner with a clearinghouse and integrate it into the software. This would make billing that much easier.

January 2018

Gina from Marriage & Family Therapy Services, Inc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

PIMSY EHR for Behavioral Health Provider

Pros

Program is "intuitive" as described by PIMSY sales staff. Excellent level of support during on-boarding and set-up. Customizable alerts, prompts, lists, etc.. to track treatment authorizations, patient documents, billing/claims, and staff credentialing. Support for payroll calculations. Patient portal can be customized to include required documents, behavioral health surveys, and the like. Supports electronic claims and billing (EDI) through a variety of clearinghouse options. Is able to support both UB04/CMS1450 Institutional/Facility Claim/Hospital and HCFA/Professional Claim/CMS1500. HIPPA encryption

Cons

Font size can be difficult when scrolling through lists with multiple options. Unable to drop medical claims/billing to paper (print) them directly from the website.

December 2017

Julie from Desert Milagros

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

The overall experience we have had with Pimsy has been great. A good software for behavioral health.

Pros

The software was easy to learn how to use and the updates for the software are based on the needs of companies that are using the program. The training's for the software were scheduled during times that were convenient for our office and staff, and the continued support is wonderful.

Cons

At times the updates for reports and fields within the software can take awhile to get completed. Unfortunately our internet has been very slow in our location, so it may be nice to have the option of having the program as a software on the hard drive of computers.

November 2017

Aloha from Directions Counseling Group

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2017

PIMSY is an evolving system to use, it's customer service is second to none

Pros

PIMSY is definitely evolving. I like that I can talk to customer service about what is working and what isn't and that development is willing to find fixes to accommodate our wishes. I have only been working with PIMSY and learning the system for about 6 months and their customer service is remarkable. They all take the time to walk you through any issues you have and if they don't have the answer they are sure to get back to you for a followup to resolve the situation.

Cons

There is a lot more that I wish that PIMSY could do such as a start and stop date/time for separate schedules for clinicians. There is a big learning curve when you start anything new, but at least I have their support team and I can use the chat forum in a time where I can't be on the phone.

October 2017

Lisa from Center for Child Development

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

I love PIMSY and have used it for the past several years.

Pros

I love the functionality. It allows me to do all of the tasks necessary for running my practice. I can do payroll, view therapists notes and more.

Cons

I wish it was a bit faster. I think because it's so laden with data, it runs a bit slow at time. Sometimes it feels complicated so I avoid some tasks, but the customer support is just first class.

Response from Smoky Mountain Information Systems of Smoky Mountain Information Systems, Inc.

Replied October 2017

Thanks so much for your feedback, Lisa! We really appreciate it! We actually just migrated PIMSY to a new server and made massive speed enhancements throughout the entire system. You should see a huge improvement in speed next time you use PIMSY!

October 2017

Kim from The Counseling Group

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

The training and customer service is exceptional. The program is a compliment to our services.

By combining our scheduling, notes and financial records our office is much more efficient and have increased productivity as well as return time on invoices.

Pros

I like how you can customize reports and view accurate data constantly. These reports can tell you about patient care quality measures, audit counselor notes as well as monitor financial records and income flow.

Cons

As with any system there are some issues such as speed and restrictions. My least favorite is probably in the billing department not being able to drop an invoice to paper or file a Secondary Insurance electronically.

July 2017

Julie from The Counseling Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Overall, moving to Pimsy has been a very positive experience and we are very happy with the outcome.

Incorporation of three separate programs into one easy to use program.

Pros

I really like that all our needs are met in one program. The Pimsy program incorporates billing, scheduling, and electronic health records and easily connects the three for ease of use.

Cons

From a billing perspective, I would like the capability to file Secondary claims electronically. Also there are times when we need to drop a claim to paper and we can't do this on Pimsy. The program could be faster when moving between programs and also moving within the calendar when scheduling.

June 2017

Rachelle from Samaritan Counseling Center Hawaii

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

The customer service team is wonderful. They are knowledgeable, helpful, and patient.

Pros

It is full-featured - it has all the tools we need to manage records and submit claims electronically, so we don't have to worry about back-ups or paper files. I like the different permissions for different users, the built-in reports, and the document storage.

Cons

The fact that you can access the same screen/information from multiple places makes it both easy to use and a little cluttered.

May 2017

tana from MWRS

Company Size: 2-10 employees


Ease-of-use

5 of 5

Functionality

5 of 5

May 2017

Pimsy Rocks!

Customer rep is amazing--she is always available to us--it feels like she is part of our team!

Pros

Ease of use--tons of functions--and the best ever customer support! And the team taught US how to build our system so we have knowledge about how it works and this reduces time when an issue does arise

March 2017

Dan from Dan Silverman, LCSWR

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

AN AMAZING PRODUCT WITH AMAZING CUSTOMER SERVICE

PIMSY has been everything I've wanted and more all under "one roof". From client scheduling, billing, tracking, statistics and even sending client reminders. I am so much more efficient in my private practice now and wish I had discovered PIMSY sooner. I love how this product is so customizable and tailored to your specific business needs. This product has SO many options it's almost limitless. There is a learning curve, but the PIMSY staff's knowledge of the product, hands on approach and patience make learning the product much easier. They are with you every step of the way and very responsive when issues arise. The trainers are so personal and attentive, its like white glove service. They even have tutorial videos for additional help! For the last 20 years, I have tracked client payments using cumbersome Excel spreadsheets. Those days are gone, as PIMSY does that and more for me with the click of a mouse. PIMSY provides very detailed reports such as client payments, income for the month, insurance payments yet to be paid etc. as fast as you can click a mouse. One of my favorites is the ability to print a very professional receipt for a client within seconds. Progress notes, treatment plans, reminders of when your License expires or to walk your dog, PIMSY is a Clinician's dream. The fact that it's cloud based means I don't worry about losing my information and I run it off my Surface Book and Desktop computers. If you're searching for a product that does it all, stop and reach out to them, you wont' be disappointed.

Pros

How its completely tailored to what you need and want. Its designed to make you efficient in your day to day activities.

Cons

The learning curve. But, there's no way to have such a product with all of the options and customization without a learning curve.

January 2017

Gus from Safe and Stable Families Wellness Center, P.C.

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

New PIMSY User

Before PIMSY I purchased an expensive competitor EHR that did not meet my needs and was overly complicated for my staff. PIMSY solved this in a matter of weeks I was up and billing using PIMSY

Pros

Ease of use and billing features.

Cons

None.

December 2016

Gayle from Therapy Services LLC

Company Size: 2-10 employees


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

December 2016

Not a Happy Customer

Not user friendly. Very difficult to use. Non responsive to email requests for assistance or to ask questions. Yet tell us email is the best way to reach them.

Pros

Price is good.

Cons

Not all features work all the time. It is hit and miss. Just saving a document is difficult. Cannot upload additional documents into system. Customer service and responsiveness is basically non existent.

September 2016

Brian from North Springs Counseling Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

PIMSY is Great!

As a therapist, records are critical. PIMSY makes inputting, archiving, and retrieving my notes easy and seamless. Customer Support has always been able to help us and rectify any little issues that come up unexpectedly.

Pros

Ease of use, organization, calendar, reminders if I forget to write a note, and accessibility.

Cons

Other than errors that pop up every once in a while, there is not a lot of negative to say about it. What system doesn't have an error every once in a while?!

August 2016

Mary from Mohawk Valley Counseling Assoc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Pimsy Review

Not a pro on the computer but the training was awesome and got me going. The staff was easily accessible and explained things well.

Pros

Once I got more familiar, it made my job SO much easier and less time consuming.

Cons

It probably has features I will never need.

August 2016

Leslie from Mohawk Valley Counseling Associates


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Pimsy Is Worth Every Penny

Pros

Pimsy has been the key to efficiently managing our mental health counseling practice. It has been a huge time saver in that everything from documentation to billing can be completed in a fraction of the time.

Cons

The whole experience of transitioning to Pimsy has been a positive one. Of course there is a learning curve as you start to utilize the different features, however the excellent support staff and the extensive training make it all very manageable.