--- title: "Platinum system Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Platinum system. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Platinum system is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/platinum-system-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chiropractic Software](https://www.softwareadvice.com/medical/chiropractic-emr-billing-software-comparison/) / [Platinum system](https://www.softwareadvice.com/medical/platinum-system-profile/) / Platinum system Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/platinum-system-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/platinum-system-profile/alternatives/) # Platinum system User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 177 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 114 reviews (64%) - 4 stars: 47 reviews (27%) - 3 stars: 13 reviews (7%) - 2 stars: 3 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I like that it integrates with SKED and FORTIS systems. - Patients love how easy it is to move appointments around and how flexible it is. - I love how easy it is to use Platinum and how it keeps our office organized. ### Most mentioned cons - Also, it's almost impossible to figure out how to change any settings without contacting a support person and having them enter a code to get you where you need to go. - SOAP notes can look canned if not personalized with templates. - The bad: the file import is horrible and time consuming ## Platinum system customer reviews Showing reviews 1-25 of 177 (page 1). ### Easy to Use - Overall rating: 5/5 - Reviewer: Tina W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is extremely use to use and the customer service is remarkable they always fix the problem right away and they even call back to follow up to make sure things are running smoothly after the problem seems to be resolved. Highly recommend #### Cons A little expensive but in the end it is worth it --- ### Good for What it Does, File Imports are Painful - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The good: platinum support team is great, nice automation. The bad: the file import is horrible and time consuming #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support is outstanding, always helpful, extremely knowledgeable, can often remotely access your computer with your permission to take care of the issue. Integrates with ReviewWave scheduling. There is a lot of neat features like developing "cases" for patients so you can keep track of # of visits, dollar amounts allotted to each visit, make x-ray images static on their chart for quick access. And you can make reminders that will pop-up an alert when certain things have been met, eg. re-exam at 12th visit, etc. #### Cons SOAP notes can look canned if not personalized with templates. The file import process into the chart notes is PAINFUL and extremely time consuming. You can only import ONE file at a time, and you have to specify the file type before uploading. I have over 2,500 files to import and I'm estimating 60-70 hours of man time to import the files. If we could import more than one file at a time, this would be less than a 2 hour process. We have a TWAIN supported scanner, but Platinum cannot seem to get it to import directly into Platinum, so we have to manually upload the files, one by one. #### Reasons for choosing Platinum system Bad reviews from ChiroTouch users were a big factor --- ### Platinum Support is Top Notch - Overall rating: 5/5 - Reviewer: Paula B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Overall I'm very happy. I love the feature that allows us to send patient records to other doctors using the Platinum system. I also would like to have someone on the Platinum site throw out some great tips from fielded questions throughout the week. Something like "DID YOU KNOW...?" #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the great support and many of the features. #### Cons I do all the in office billing and find myself needing the most help in this department. It would be great if there were levels of tutorials to watch regarding all the ways to use the billing features. --- ### Platinum System keeps our office organized - Overall rating: 5/5 - Reviewer: Jessica D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve been using Platinum System for nearly 15 years and I have no desire to ever switch. It is so easy to learn and use with many features. Any time we’ve had an issue or need to learn how to do something, Platinum’s customer support is able to help and they are all so kind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use Platinum and how it keeps our office organized. I can have all of our patients’ information at my fingertips so that I am able to help our patients more efficiently. #### Cons I feel that Platinum should offer more ways to go digital in office. Fillable forms would be a great addition. #### Reasons for switching to Platinum system It did not have the features at the time that we were looking for. #### Vendor response Thank you for your review! Replied April 2023 --- ### Great for busy chiropractic office - Overall rating: 5/5 - Reviewer: JENNIFER S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Platinum allows us to spend more time with our patients rather than doing paperwork. One of my favorite features is the fact that patients can check in with a pin or a card and the system will call them back to the next available room. It also works with other software systems so we can run credit cards and they will post directly to the patient's account. The auto posting module is great as well for posting insurance payments to patient's files. We've used it for almost 10 years now and I still learn something new that it will do every few months. We couldn't function without it! #### Cons There are some occasional problems. The forms feature currently isn't working properly and it's hard to communicate to the support team as to what needs to be done. But overall, the software does what it's supposed to do. #### Reasons for choosing Platinum system Some of our colleagues were already using Platinum and were very happy with it. #### Reasons for switching to Platinum system Platinum does so much more! It automates so many parts of practice. #### Vendor response Thank you for your review. Replied July 2019 --- ### Great system once you get the hang of it - Overall rating: 5/5 - Reviewer: Jacob T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The EHR and billing have been very organized and fairly simple to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once you understand the controls, it is a very efficient and thorough EHR and billing software system for chiropractors. #### Cons The learning curve is difficult for new employees. It took me 6 months of working with it before I felt fully comfortable. Coming from a Windows background, I did not find the controls intuitive. Caveat: we are not using the latest update of the system which drastically changes the menus and controls. #### Reasons for choosing Platinum system Experience using the system and great product support. #### Reasons for switching to Platinum system The software was laggy and relied entirely on an internet signal. Customer service and billing took place in clunky messaging systems. #### Vendor response Thank you for your review Dr. Tucker. Replied July 2019 --- ### Platinum system review - Overall rating: 3/5 - Reviewer: Joseph R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After 1 year of use, I did not see any clear advantages of Platinum over Eclipse (my previous software). I hired Platinum Billing service in February of 2019. The situation has gotten worse. I believe I have lost tens of thousands of dollars in revenue from switching over to Platinum. Truthfully, I wish I had never switched from Eclipse to Platinum. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It has fully function electronic health record capabilities. #### Cons It is not intuitive. There is a lot of memorization involved to navigate through the software. It is a challenge to generate reports without have a "map" to instruct you how to do so. #### Reasons for choosing Platinum system Because I made a very expensive mistake. #### Reasons for switching to Platinum system I was sold on the idea that Platinum is the latest and greatest. That my billing would become much simpler and that I would become more profitable. In fact, the opposite has proved to be true. #### Vendor response Thank you for your review and feedback I know we are currently working with you to solve any issues and for training. Replied August 2019 --- ### Still top of the line - Overall rating: 5/5 - Reviewer: Sandra M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve been on the phone with Platinum a lot lately for slow systems. They have been very patient with us in finding a solution. And they always do a good job of finding a solution even if it means taking hours and getting the IT people involved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It does next to everything, the reports are suburb, it functions from just 2 pages (not 52), it is customizable, it allows for stop managers on individual AND all patients. It functions well/is compatible with top of the line other leading companies like review groups, messaging, and clearing houses. Has great customer service. #### Cons It can run slow at times, customer service is great, but some people know more than others. #### Reasons for choosing Platinum system Most people complained about ChiroTouch’s customer service. And the price of Platinum was very competitive. #### Vendor response Thank you for your kind review. Replied July 2019 --- ### Love it - Overall rating: 5/5 - Reviewer: Christopher B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is AWESOME!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this software is that is shows everything all of one screen. It is easy to schedule people quickly. This software is definitely for high volume practices. #### Cons I don't like the look of the schedule book as much. I especially don't like it when you have a 30 minute appointment that takes up more than one slot. It get broken up between the 15 minute increments and is not as easy to look at. #### Reasons for choosing Platinum system customer service, and ease of use, and the ease to catch on to the system for team members. #### Reasons for switching to Platinum system The ease of using Platinum #### Vendor response Thank you for your review, we have some great new features coming out you will be sure to love. Replied July 2019 --- ### A leap well taken - Overall rating: 5/5 - Reviewer: Miranda R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our business is new to Platinum but we could not recommend it highly enough to chiropractic offices! Credit cards, insurances, code-scan check ins, and so much more. Platinum has your back in so many ways! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simplified and streamlined in the best possible ways. Keeping all our patient information in one place, easy to access, and with significantly less steps and overall fuss as other softwares used in chiropractic offices. #### Cons The roughest thing about this software for people who are changing over from another is the look and style of the screens. It's a very outdated for such a stellar working soft ware and can sometimes feel overwhelming for the lack of things we've come so accustomed to like fonts, tabs, color blocking, etc. #### Reasons for choosing Platinum system Platinum truly is unmatched both product quality and customer service #### Reasons for switching to Platinum system ChiroTouch customer service was extremely difficult to reach and often unhelpful. ChiroTouch expense was not worth the product receives as many feature fell short of office and patient needs. #### Vendor response Miranda, thank you for your review. You will see a new look coming from Platinum soon. Replied February 2020 --- ### User Friendly, Detailed, Compliant - Overall rating: 5/5 - Reviewer: Jennifer N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After 18 years in practice, 15 of those with Platinum, we are huge fans and will never change. The rep has been such a great help over the years, as well as, our insurance biller and all of the other wonderful people that work at Platinum that always take our calls and help us with any obstacle that comes up during the day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As the business manager, I can be confident that we will have accurate notes done by the doctor in the bay that are easy and accurate in a high volume office. Keeping stats is very important. Platinum has great reports. They do a great job with insurance billing, and they will even help you get credentialed. Call support instantly is a huge plus. #### Cons Even though we love the fact that we never go down due to loss of internet, we would like more accessibility outside of the office. Although we have found a way to make this work with our server. #### Reasons for switching to Platinum system We had BP for a year, and really missed how much time, money, and accuracy that Platinum provided. #### Vendor response Thank you for your review, we are working on a hybrid system where you can access from the internet. Replied July 2019 --- ### Over all pretty good experience. - Overall rating: 5/5 - Reviewer: kristy R. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like everything about it. Really each to teach new people the system and it's easy to manuver through. #### Cons 1.I don't like that fact that we can't add more than 9 users. Providers come and go and we need more thatn 9 spots. 2. The fact that we have to make a primary insurance as paper billed because the secondary insurance has to be billed paper. We should be able to do both electronically and paper with in a patients insurance file. We were told that there were clients that got confused and didn't understand how to make it paper so all of us are punished. This is increasing my expense on paper, envelopes, and stamps because I can't bill electronice on the primary ins. and then swith the secondary to paper. This is ridiculous. This software is so advanced that I can't believe we can't easily switch back and forth from electronic to paper. #### Vendor response Thank you for your honest review. You can indeed have more than 9 providers in the system we can reach out to you to explain how this is done. Be on the look out for a new Platinum Interface and Features coming soon!!! Replied January 2018 --- ### Mostly satisfied - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Favorable: I would do it all again, and I will likely stay with platinum systems forever. Mostly because my mentors and colleagues use the software, and can help me out via text or quick phone call as needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros overall Fits my needs 95%. 100% integrates with other platforms that our office uses (like SKED and FORTIS), this is why I will always use platinum over any other EHR. It is not over-complex, so that I can train my staff to use this program, even if they lack depth of computer skills nice customer service every time we call in. #### Cons The price is too much in my opinion. Customer support is very helpful, but now you have to pay a lot for it, and it is not accessible simply by paying for the software usage itself. Also, the capability to run reports and queries is nice, and more standard reports and queries should be included in the software basic packages. The ability to create customized reports and queries is actually quite difficult at the moment. #### Vendor response Thank you for your review. Replied July 2019 --- ### Very happy with the software and the customer support! There are some features that could be updated - Overall rating: 4/5 - Reviewer: Erin T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As an EHR software, it makes us compatible with billing and scheduling needs as well as keeping encrypted records. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like that the software meets all of our in office needs and allows us to be organized and connected. The customer support and training is top notch. The included reference material is a great guide. #### Cons There are some features that would be nice to streamline or make available without using an outside company. Text message and email reminders seem difficult to set up. Having a calendar available in real time would be excellent. We've used the software for 6 years now and I haven't noticed many feature updates and that would be welcomed. #### Vendor response Thank you for your great review. Be on the look out for a new Platinum Interface coming soon!!! Replied January 2018 --- ### Great software, couldn't run the practice without this - Overall rating: 5/5 - Reviewer: Jessica H. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The number of applications this software can be used for. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The types of task you can execute with this software. There is a large variation of tasks you can perform within queries, reports, insurance features, patient records, and the transaction ledger that make it easy to have all information in one place. #### Cons The customer service and response had been difficult to utilize for a period of time, perhaps due to huge influx of customers. It has gotten a little better. It would be helpful to be able to reach them at 7am EST, because we open at 8, and there have been times we have had to scramble to reach their office to resolve issues before we open our doors. #### Vendor response Thanks for your honest review Dr Harden, glad to see you are loving the features in the system please be on the look out for all of the new features coming soon!!! Yes due to the influx of new client's we had to revamp our support strategy for faster response times. Replied January 2018 --- ### Platinum System - Overall rating: 5/5 - Reviewer: Rodney S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Without a doubt Platinum saved me money. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature was the auto posting. Prior to platinum the staff would spend up to an hour each night paying and balancing Day sheets. With platinum, when we finished with the last patient the posting was already done. #### Cons I am not tech savvy. As such I did not find the software to be intuitive. Once I learned some things I could get most any info I wanted but there was a learning curve for me. On the other hand the staff, all younger than me, did not have nearly as much difficulty learning new tasks. #### Reasons for choosing Platinum system N/a #### Reasons for switching to Platinum system Seeing the potential of what it had to offer over the old software. #### Vendor response Thank you for your review Dr. Sweet. Replied July 2019 --- ### I've used this for over 5 years. So many parts of this system make life easy. - Overall rating: 4/5 - Reviewer: Val Z. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of billing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Most of the time, it's a 1-click to get something done. It's easy to teach to new employees. The daily indexing & back-up is a life-send. #### Cons Right now since they switch to only being able to use 2 credit card companies, the company we chose stinks. The machine consistently stops communicating with Platinum. We've called numerous times and it fixes it until it stops communicating again. We absolutely never had this problem with the previous merchant service. When I've called Platinum, I get a "pass the buck" type answer where they want us to call the merchant services first. Platinum was the one who insisted we had to change the way the processing was handled. We're pretty annoyed about the whole situation. #### Vendor response Thank you for your honest review. We are currently working on new integrations. Be on the look out for a new Platinum Interface coming soon!!! Replied January 2018 --- ### Work Horse - Overall rating: 5/5 - Reviewer: Jacob D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, utilizing platinum has been a great experience. Like any system there are glitches with software upgrades, etc but it has allowed us to start our own practice and grow it into a thriving high volume practice with very few hiccups. The hiccups we've had, the support team went above and beyond to help us resolve as quick as possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The calling module, we are a high visit office and don't need a team member to help with flow thanks to the calling module! #### Cons Reports aren't super user friendly, but once you know what to look for it's a bit easier. The support team is always good at helping us figure out how to run and save the reports for future use! #### Vendor response Thank you for your review Replied August 2019 --- ### Not perfect, but infinitely better than everything else. - Overall rating: 5/5 - Reviewer: Jason L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Really its the only good software in the chiropratic profession. #### Cons They cannot get the very basic request to call rooms in order of which the spacebar was hit. ie if you hit the spacebar to call the next pt in room 2 a few seconds before room 1, it will still call room 1 first. This seems elementary to fix but they cant do it. #### Reasons for choosing Platinum system Chirotouch is crap #### Vendor response Thank you for your review. Replied July 2019 --- ### Platinum has mostly worked very well for us. I think there are certainly areas that could be imprvd - Overall rating: 4/5 - Reviewer: Phil F. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It basically is how we run our chiropractic office. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it mostly keeps everything about our office in one place. Credit card. Appointments. Finances. It's very organized in that way. #### Cons I think reports and queries could be much easier to access. I think it would be better if it was easier to go back in time to get certain things (ex. warning list). I wish the screen had another option for seeing more appts other than to hit f4 over and over again. Little things like that are annoying. #### Vendor response Dr. Phil, thank you for your review. Happy you are finding Platinum very organized. For the schedule you should be able to see 9 patients every 15 min, if not we can change that setting. For the warning list you can actually run L, I, 3 to go back in time for missed appointment reasons. Support can show you how this works Replied December 2017 --- ### system review - Overall rating: 5/5 - Reviewer: Nicole V. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software is easy to use and compatible with our clearing house and other programs. I like that support is so great, they are able to help every time I call. #### Cons I've never had formal training on the software, just kind of learned on my own. I feel like I am missing out on some of the features that I'm probably not aware of. There are features that I don't understand why it does what it does sometimes. #### Vendor response Thank you for your review. Please call our solution center they would be more than happy to provide training. Replied July 2019 --- ### We use Platinum for our EHR services. - Overall rating: 4/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Platinum makes everything very efficient once you learn how to use it. We are able to see many people per week and do notes very quickly with this program. #### Cons We have had trouble with bugs and the system is down often. It just started doing this one day and they haven't been able to figure out the cause. Their customer service is great though. #### Vendor response Tracy thank you for your review. Problems occur not in the software but in your network. This is what makes it difficult to find. We will keep looking for the problem Replied May 2018 --- ### It is great software, but it could use an updated look! Otherwise it fits our needs. - Overall rating: 5/5 - Reviewer: Jennifer M. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. helps streamline taking notes, checking people in, billing and checking in with people in other areas of the office. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It has a lot of great functions and features that make certain processes so much easier. We can run reports to keep stats on everything quickly and it makes the billing side of things very quick and easy. #### Cons As I said before I wish it had a more updated look and there some more flexibility with certain functions. I would love to be able to modify column sizes for certain reports and also be able to exclude certain appointment codes from reminder texts, etc. #### Vendor response Thanks Dr Minnich for your honest feedback, we have a new interface coming soon hope this new update look is more to your liking. Replied January 2018 --- ### Platinum Review - Overall rating: 4/5 - Reviewer: WILLIAM B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been great, but limited in its recent functionality #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I've had it for almost 15 years and it was revolutionary when we got it. Love the patient tracking and the ease of use once in the room. #### Cons It has not kept up with the changes and advancements in medical software. Technology has made several things easier for the provider and I wish Platinum made a better effort to keep up. #### Vendor response Thank you for your review and look out for new updates that will make Platinum a leader again. Replied July 2019 --- ### Overall we are very pleased - Overall rating: 5/5 - Reviewer: JENNIFER S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We like the calling module and that it's easy to complete a EHR/SOAP note with the touch pad. We recently started using the online forms. We like that it puts in the new patient data (email, phone, address, etc.) from the form. Their support team works really hard to resolve any issues and are very prompt with call backs. #### Vendor response Thank you for your great review. Be on the look out for a new Platinum Interface and features coming soon!!! Replied January 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/platinum-system-profile/reviews/?page=2) --- Platinum system Reviews, Pros and Cons - 2026 Software Advice