About Platinum system

Platinum System is a Windows-based software that helps chiropractic medical practices streamline operations related to insurance billing, business performance tracking, payment processing and more on a centralized platform. It allows medical professionals to create custom notes, generate online forms with subjective questions and access x-rays or thermal scans, among other processes.

Platinum System enables front desk employees to create insurance aging reports, add multiple cases on a single file, generate color-coded ledgers and collect payments via credit cards. It lets medical practices handle patient routing, track missed appointments, send email or SMS blasts and generate personalized patient documents. Additionally, the built-in internat...


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Supported Operating System(s):

Windows 7, Windows 8, Windows 10

175 Reviews of Platinum system

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(112)

112

4 stars

(49)

49

3 stars

(11)

11

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 175 results

December 2017

User Profile Picture

Dr Steve from Dr. Steve Hewitt, DC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Platinum is the most superior patient management software system on the market.

Excellent record keeping.

Pros

90% of the most valuable information is easy to find right on the home screen. I like how this system is customizable and can handle tremendous practice growth. The ability to upload images is awesome. Much more professional appearance than ChiroTouch.

Cons

Platinum has more features than I know how to use. Not Platinum's fault. It just takes time to master all the features. I do wish I was able to access the schedule and patient contact info screen remotely.

Response from Platinum System

Replied January 2018

Thank you for your great review. You can view our website and watch the Training Videos to get more familiar with the different features. Be on the look out for a new Platinum Interface coming soon!!!

July 2019

JENNIFER from Scoles chiropractic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2019

Great for busy chiropractic office

Pros

Platinum allows us to spend more time with our patients rather than doing paperwork. One of my favorite features is the fact that patients can check in with a pin or a card and the system will call them back to the next available room. It also works with other software systems so we can run credit cards and they will post directly to the patient's account. The auto posting module is great as well for posting insurance payments to patient's files. We've used it for almost 10 years now and I still learn something new that it will do every few months. We couldn't function without it!

Cons

There are some occasional problems. The forms feature currently isn't working properly and it's hard to communicate to the support team as to what needs to be done. But overall, the software does what it's supposed to do.

Reasons for Choosing Platinum system

Some of our colleagues were already using Platinum and were very happy with it.

Reasons for Switching to Platinum system

Platinum does so much more! It automates so many parts of practice.

Response from Platinum System

Replied July 2019

Thank you for your review.

July 2019

Joseph from Healing Frontiers

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

July 2019

Platinum system review

After 1 year of use, I did not see any clear advantages of Platinum over Eclipse (my previous software). I hired Platinum Billing service in February of 2019. The situation has gotten worse. I believe I have lost tens of thousands of dollars in revenue from switching over to Platinum. Truthfully, I wish I had never switched from Eclipse to Platinum.

Pros

It has fully function electronic health record capabilities.

Cons

It is not intuitive. There is a lot of memorization involved to navigate through the software. It is a challenge to generate reports without have a "map" to instruct you how to do so.

Reasons for Choosing Platinum system

Because I made a very expensive mistake.

Reasons for Switching to Platinum system

I was sold on the idea that Platinum is the latest and greatest. That my billing would become much simpler and that I would become more profitable. In fact, the opposite has proved to be true.

Response from Platinum System

Replied August 2019

Thank you for your review and feedback I know we are currently working with you to solve any issues and for training.

July 2019

Jacob from Good Life Family Chiropractic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2019

Great system once you get the hang of it

The EHR and billing have been very organized and fairly simple to use.

Pros

Once you understand the controls, it is a very efficient and thorough EHR and billing software system for chiropractors.

Cons

The learning curve is difficult for new employees. It took me 6 months of working with it before I felt fully comfortable. Coming from a Windows background, I did not find the controls intuitive. Caveat: we are not using the latest update of the system which drastically changes the menus and controls.

Reasons for Choosing Platinum system

Experience using the system and great product support.

Reasons for Switching to Platinum system

The software was laggy and relied entirely on an internet signal. Customer service and billing took place in clunky messaging systems.

Response from Platinum System

Replied July 2019

Thank you for your review Dr. Tucker.

July 2019

Christopher from Orion Family Spinal Center

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Love it

Customer service is AWESOME!!!

Pros

What I like most about this software is that is shows everything all of one screen. It is easy to schedule people quickly. This software is definitely for high volume practices.

Cons

I don't like the look of the schedule book as much. I especially don't like it when you have a 30 minute appointment that takes up more than one slot. It get broken up between the 15 minute increments and is not as easy to look at.

Reasons for Choosing Platinum system

customer service, and ease of use, and the ease to catch on to the system for team members.

Reasons for Switching to Platinum system

The ease of using Platinum

Response from Platinum System

Replied July 2019

Thank you for your review, we have some great new features coming out you will be sure to love.