All Practice EHR Reviews

1-25 of 68 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Robert

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2023

Great Product, Easy To Use, Affordable

Excellent

PROS

Easy to use, easy to learn, great support

CONS

that I did not get this Practice EHR sooner.

Reasons for switching to Practice EHR

product was not being supported

Vendor Response

Hi Robert, Thank you for the great review! We appreciate your positive feedback and are thrilled you found Practice EHR easy to use and our support helpful. Practice EHR Team.

Replied November 2023

Melissa

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2023

Daily Use

Customer service and support have been most helpful in all areas when needed. While the system is not perfect, it has many features that work well. I can see how for a direct medical practice this system would work very well. For a chiropractic clinic such as our own, it is functional. Hopefully as PEHR grows they will build more into the system to make it more chiropractic friendly.

PROS

Scheduling patients is easy and quick inside PEHR

CONS

Billing is a multiple step process for our practice as we function just a bit differently from other practices. Molding PEHR to function for our specific practice has been the most time consuming. The team at PEHR has been responsive and helpful during this process.

Reason for choosing Practice EHR

Chirotouch was not set up for multiple locations.

Reasons for switching to Practice EHR

Price and functionality.

Vendor Response

Dear Melissa, Thank you for your feedback on Practice EHR. We're delighted to hear that scheduling patients has been easy and quick for you. We understand that billing can be a multi-step process for practices that operate differently, and we appreciate your patience. Our team is committed to providing responsive and helpful support throughout the customization process. We recognize that the ability to support multiple locations was a crucial factor in choosing Practice EHR over Chirotouch. Our goal is to offer a flexible and functional solution at an affordable price, and we're pleased to have met your requirements in terms of price and functionality. Your feedback is invaluable as we continue to improve and serve our clients better. If you have any further suggestions or specific features you'd like to see in our system, please don't hesitate to reach out. We're here to support the success of your practice. Sincerely, Practice EHR Team

Replied June 2023

Heather

Medical Practice, 2-10 employees

Used weekly for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2023

Office Manager Review

Simply and easy to use.

PROS

Easy, had a point of contact to help us every step of the way during the implementation process.

CONS

Can be glitchy, the system was down for about 1-2 weeks and really caused major scheduling and delays in patient care.

Reason for choosing Practice EHR

Pricing, simplicity of the software.

Vendor Response

Hi Heather, Thank you for sharing your feedback. We're delighted that our implementation support was helpful for you. We do apologize for any inconveniences caused by occasional glitches and the system downtime. We understand the importance of uninterrupted patient care. Your comments on the pricing and software simplicity are appreciated, and we're continuously working to enhance the system's reliability. Your input helps us improve our services. Practice EHR Team

Replied October 2023

Amruta

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great experience

Great experience. We have been using Practice EHR with practice management software for past 8 months and we are very satisfied.

PROS

Training was useful. User friendly and support team is very helpfulTickets are solved in timely manner. Down time is minimal.

CONS

Inability to reverse checked in patientSometimes error in printing paper claimsWe have to request changes to be made in templates We cannot easily add list of tests/orders etc

Reason for choosing Practice EHR

Good communication and follow up from sales team. Support team helping with training and set up. Inexpensive.No yearly agreement

Vendor Response

Hi Amruta, Thank you for the five star review! Customer reviews help us continually grow and improve. Thank you for choosing Practice EHR, and we look forward to supporting your new business in the future!" Regards

Replied September 2023

Ali

Medical Practice, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2023

PEHR review

PROS

Ease of use and affordability.

CONS

Download speeds could be more consistent. More control over template creation rather than going through support to implement.

Vendor Response

Hi Ali, We're thrilled to hear that you find our system easy to use and affordable. We understand the importance of consistent download speeds, and we're actively addressing this issue. Your feedback about template creation is valuable, and we're working on providing users with more control in that aspect. Thank you for your input; it helps us enhance the PEHR experience Thanks Practice EHR Team

Replied October 2023

Jackson

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Review

PROS

Practice EHR is pretty easy to use so i like that.

CONS

The Billing and Financial good be done better.

Vendor Response

Hi Jackson, Thank you for your review of Practice EHR. We're pleased to hear that you find it easy to use. We'll take note of your feedback regarding the billing and financial aspects and work on enhancing those areas for a better user experience. Your input is appreciated.

Replied October 2023

Yvette

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Good experience

Very good

PROS

Easy to navigate, scheduling, confirmations

CONS

have not been able to upload patient forms for them to fill out

Vendor Response

Hi, Thank you for your feedback! We appreciate your positive comments about our ease of navigation and scheduling. We're actively working on improving the patient form upload feature. Your input helps us enhance our service further. PracticeEHR

Replied November 2023

Vanna

Medical Practice, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2023

All good

Dr. does patients notes and we set up appointments

PROS

Setting up patients.. I have nothing else to say

CONS

Should be easy to set up the patients.. I have nothing else to say

Vendor Response

Dear Vanna, Thank you for your feedback. We appreciate your input on setting up patients, and we'll continue to strive for even easier patient setup. Your insights are valuable to us. regards PracticeEHR

Replied October 2023

Talajah

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Front Desk

PROS

Easy to navigate, easy to use, was easy to learn system

CONS

Sometimes there is a system delay then it refreshes

Vendor Response

Hi Talajah , We appreciate your positive feedback on our EHR system's ease of use and navigation. We understand that occasional system delays can be frustrating, and we're actively working to minimize these inconveniences. Thank you for your feedback, and we'll continue striving to improve your experience with our system. Thanks Practice EHR Team

Replied October 2023

Beth

Medical Practice, 2-10 employees

Used weekly for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Review of Practice EHR

PROS

Team members were responsive to requests and questions

CONS

Change of staff internally so the momentum was lost in getting the templates customized quickly

Vendor Response

Hi Beth, Appreciate the review! Our responsive team is here to assist. We regret any delays during staff changes impacting template customization. Your input is valuable to us.

Replied November 2023

Chris

Information Technology and Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Seamless Integration and Exceptional Support

Overall, Practice EHR proved to be a reliable EHR system with effective integration capabilities. The availability of comprehensive API documentation and a Sandbox environment contributed to a smooth integration process. My experience with Practice EHR's integration team was positive, and their support was instrumental in achieving successful integration.

PROS

I recently had the opportunity to work with Practice EHR during our integration process, and I am pleased to share my experience. The integration process went smoothly, and the integration team provided commendable support throughout the entire process.One notable aspect of Practice EHR is its seamless integration capabilities. As a member of a product team involved in integrating various EHR systems, I initially had concerns about the complexity involved. However, Practice EHR pleasantly surprised me by offering clear API documentation, a Sandbox environment, and responsive support, which facilitated a seamless integration with our product.

CONS

The absence of webhooks in Practice EHR has limited our ability to establish real-time data exchange and automate certain processes when integrating with external systems. While the platform offers standard APIs for integration, the lack of webhooks means we are unable to receive immediate updates or trigger actions based on specific events within the EHR. We have recently been informed by the Practice EHR team that they are actively working on developing webhooks to enhance the system's interoperability and enable seamless integration with other healthcare tools and platforms. We eagerly look forward to the implementation of webhooks in Practice EHR, which will further enhance its capabilities and streamline our integration processes.

Vendor Response

Dear Chris, Thank you for your positive review of Practice EHR's seamless integration process and exceptional support. We appreciate your feedback and are glad that our clear API documentation, Sandbox environment, and responsive assistance facilitated a smooth integration experience. We also acknowledge your feedback regarding the absence of webhooks and want to assure you that we are actively working on developing this feature to enhance our system's interoperability. We look forward to implementing webhooks to further streamline integration and improve our capabilities. Best regards, Practice EHR Support Team

Replied July 2023

Anne

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2023

To much of a headache

Support is hard to understand. Account managers don't get back to you, training SUCKS!

PROS

Scheduling was easy, Insurance Eligibility. I think that is about I can say positive about PEHR

CONS

Doctor's notes are not easy, the ICD10 code move after the note is done and they can't see to fix it. NO detailed invoice to give to patients for HSA accounts. What they do have doesn't work and they can't see to get it fixed. They don't count the copay as money so it doesn't show up on the HSA Statement when that feature does work. They say they will customize it for you, which means bringing all your own templates for them to put in the system for you.

Reasons for switching to Practice EHR

Seemed like a better EHR.

Vendor Response

Hi Anne, Thank you for your feedback and for bringing these concerns to our attention. Practice EHR is known for its user-friendly platform and praised for its simple workflow.Have you explored the option of customizing your notes within Practice EHR? Our team is here to help you create personalized note templates at no additional cost to all of our customers. We appreciate your patience and understanding as we address these issues. We want to assure you that we take your feedback seriously. We have already resolved the reported issues with ICD-10 code placement. And regarding the HSA statements, we are actively working on it to resolve the issue. For future assistance, our support team is available 24/7 Monday-Friday during normal business hours via phone (469-305-7171 x2) or through the Practice EHR ticketing system. We're happy to help. Thanks again!

Replied May 2023

Joseph

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Great value for an EHR

Practice EHR has been very helpful in my transition. Their support has been excellent.

PROS

cloud based simple interface good support intuitive

CONS

I would like to have more control over adding some of my templates.

Reason for choosing Practice EHR

cost, overall ease of use.

Reasons for switching to Practice EHR

the cost was ridiculously high and charged for every change or addition to a software that was antiquated

Vendor Response

Hi Joseph, thank you for taking the time to leave us a review! We're happy to hear the overall functionality and workflow of Practice EHR has been working well for your practice. We appreciate your feedback regarding being able to build templates more independently. We have a dedicated team to help with this to take this responsibility off of the provider. By assisting with this, we're also able to provide workflow recommendations and work with you to ensure templates are built out in the best way possible. Reach out to our support team whenever you want a template built out or added - we're happy to help. Thanks again!

Replied February 2020

Sherry

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Practice EHR review

Has so far been a great experience. Any issues are addressed in a very timely matter.

PROS

Great EHR to use. Very easy to navigate. Support is absolutely the best!

CONS

Would like to be able to send mass emails to patient base as we were in our previous EHR.

Reasons for switching to Practice EHR

Was not happy with Chirotouch

Vendor Response

Dear Sherry, Thank you for your review of Practice EHR! We're thrilled to hear that you find it easy to navigate and appreciate our excellent support. We understand your desire for mass email functionality and'll certainly consider this for future updates. If you ever have any more feedback or questions, please don't hesitate to reach out. Regards Practice EHR Team

Replied September 2023

lolita

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Happy Client

Excellent

PROS

It is a very easy product to maneuver and use,

CONS

A self-scheduling option would be useful.

Reason for choosing Practice EHR

Easy to use

Vendor Response

Hi Lolita, Thank you for your positive feedback as a happy client! We're glad to hear that Practice EHR is easy to use. Your suggestion for a self-scheduling option is duly noted. We're here to provide you with excellent service, and if you ever have more suggestions or questions, please don't hesitate to reach out. Thanks Practice EHR Team

Replied September 2023

Jacob

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

PracticeEHR has been great!

The has made our office flow much easier and saves a lot of time.

PROS

Easy to navigate and inexpensive. Great support.

CONS

There has not been any yet. It has been doing great.

Reason for choosing Practice EHR

Cost, features, support

Reasons for switching to Practice EHR

Needed better EMR

Vendor Response

Dear Jacob, We're thrilled to hear that PracticeEHR has been a great experience for your office! It's wonderful to know that our system's ease of navigation, affordability, and support have been beneficial. Thank you for choosing PracticeEHR to improve your office's efficiency and save time. Thanks Practice EHR Team

Replied September 2023

David

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Practice EHR for podiatrists

Does everything I need with alot of reports so i dont miss payments.

PROS

I go to many facilities and this sorts them out well

CONS

Takes time to set up letter head, change office address and get billing statement correct. When completed it looks grest.

Reason for choosing Practice EHR

Affordable and did everything i needed it to.

Reasons for switching to Practice EHR

Needed something that could handle multiple offices and facilities and does all of the billing.

Vendor Response

Hi David, Thanks for your feedback on Practice EHR for podiatrists. You find it efficient for managing multiple facilities and valuable for payment tracking. Although initial setup takes time, it's rewarding. Your choice was driven by affordability and meeting specific needs. Your positive experience is appreciated. Regards Practice EHR Team

Replied October 2023

Cynthia

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE