All Practice EHR Reviews
1-25 of 68 Reviews
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Robert
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2023
Great Product, Easy To Use, Affordable
Excellent
PROSEasy to use, easy to learn, great support
CONSthat I did not get this Practice EHR sooner.
Reasons for switching to Practice EHR
product was not being supported
Vendor Response
Hi Robert, Thank you for the great review! We appreciate your positive feedback and are thrilled you found Practice EHR easy to use and our support helpful. Practice EHR Team.
Replied November 2023
Melissa
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Daily Use
Customer service and support have been most helpful in all areas when needed. While the system is not perfect, it has many features that work well. I can see how for a direct medical practice this system would work very well. For a chiropractic clinic such as our own, it is functional. Hopefully as PEHR grows they will build more into the system to make it more chiropractic friendly.
PROSScheduling patients is easy and quick inside PEHR
CONSBilling is a multiple step process for our practice as we function just a bit differently from other practices. Molding PEHR to function for our specific practice has been the most time consuming. The team at PEHR has been responsive and helpful during this process.
Reason for choosing Practice EHR
Chirotouch was not set up for multiple locations.
Reasons for switching to Practice EHR
Price and functionality.
Vendor Response
Dear Melissa, Thank you for your feedback on Practice EHR. We're delighted to hear that scheduling patients has been easy and quick for you. We understand that billing can be a multi-step process for practices that operate differently, and we appreciate your patience. Our team is committed to providing responsive and helpful support throughout the customization process. We recognize that the ability to support multiple locations was a crucial factor in choosing Practice EHR over Chirotouch. Our goal is to offer a flexible and functional solution at an affordable price, and we're pleased to have met your requirements in terms of price and functionality. Your feedback is invaluable as we continue to improve and serve our clients better. If you have any further suggestions or specific features you'd like to see in our system, please don't hesitate to reach out. We're here to support the success of your practice. Sincerely, Practice EHR Team
Replied June 2023
Heather
Medical Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2023
Office Manager Review
Simply and easy to use.
PROSEasy, had a point of contact to help us every step of the way during the implementation process.
CONSCan be glitchy, the system was down for about 1-2 weeks and really caused major scheduling and delays in patient care.
Reason for choosing Practice EHR
Pricing, simplicity of the software.
Vendor Response
Hi Heather, Thank you for sharing your feedback. We're delighted that our implementation support was helpful for you. We do apologize for any inconveniences caused by occasional glitches and the system downtime. We understand the importance of uninterrupted patient care. Your comments on the pricing and software simplicity are appreciated, and we're continuously working to enhance the system's reliability. Your input helps us improve our services. Practice EHR Team
Replied October 2023
Amruta
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great experience
Great experience. We have been using Practice EHR with practice management software for past 8 months and we are very satisfied.
PROSTraining was useful. User friendly and support team is very helpfulTickets are solved in timely manner. Down time is minimal.
CONSInability to reverse checked in patientSometimes error in printing paper claimsWe have to request changes to be made in templates We cannot easily add list of tests/orders etc
Reason for choosing Practice EHR
Good communication and follow up from sales team. Support team helping with training and set up. Inexpensive.No yearly agreement
Vendor Response
Hi Amruta, Thank you for the five star review! Customer reviews help us continually grow and improve. Thank you for choosing Practice EHR, and we look forward to supporting your new business in the future!" Regards
Replied September 2023
Ali
Medical Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
PEHR review
Ease of use and affordability.
CONSDownload speeds could be more consistent. More control over template creation rather than going through support to implement.
Vendor Response
Hi Ali, We're thrilled to hear that you find our system easy to use and affordable. We understand the importance of consistent download speeds, and we're actively addressing this issue. Your feedback about template creation is valuable, and we're working on providing users with more control in that aspect. Thank you for your input; it helps us enhance the PEHR experience Thanks Practice EHR Team
Replied October 2023
Jackson
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Review
Practice EHR is pretty easy to use so i like that.
CONSThe Billing and Financial good be done better.
Vendor Response
Hi Jackson, Thank you for your review of Practice EHR. We're pleased to hear that you find it easy to use. We'll take note of your feedback regarding the billing and financial aspects and work on enhancing those areas for a better user experience. Your input is appreciated.
Replied October 2023
Yvette
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Good experience
Very good
PROSEasy to navigate, scheduling, confirmations
CONShave not been able to upload patient forms for them to fill out
Vendor Response
Hi, Thank you for your feedback! We appreciate your positive comments about our ease of navigation and scheduling. We're actively working on improving the patient form upload feature. Your input helps us enhance our service further. PracticeEHR
Replied November 2023
Vanna
Medical Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2023
All good
Dr. does patients notes and we set up appointments
PROSSetting up patients.. I have nothing else to say
CONSShould be easy to set up the patients.. I have nothing else to say
Vendor Response
Dear Vanna, Thank you for your feedback. We appreciate your input on setting up patients, and we'll continue to strive for even easier patient setup. Your insights are valuable to us. regards PracticeEHR
Replied October 2023
Talajah
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Front Desk
Easy to navigate, easy to use, was easy to learn system
CONSSometimes there is a system delay then it refreshes
Vendor Response
Hi Talajah , We appreciate your positive feedback on our EHR system's ease of use and navigation. We understand that occasional system delays can be frustrating, and we're actively working to minimize these inconveniences. Thank you for your feedback, and we'll continue striving to improve your experience with our system. Thanks Practice EHR Team
Replied October 2023
Beth
Medical Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Review of Practice EHR
Team members were responsive to requests and questions
CONSChange of staff internally so the momentum was lost in getting the templates customized quickly
Vendor Response
Hi Beth, Appreciate the review! Our responsive team is here to assist. We regret any delays during staff changes impacting template customization. Your input is valuable to us.
Replied November 2023
Chris
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Seamless Integration and Exceptional Support
Overall, Practice EHR proved to be a reliable EHR system with effective integration capabilities. The availability of comprehensive API documentation and a Sandbox environment contributed to a smooth integration process. My experience with Practice EHR's integration team was positive, and their support was instrumental in achieving successful integration.
PROSI recently had the opportunity to work with Practice EHR during our integration process, and I am pleased to share my experience. The integration process went smoothly, and the integration team provided commendable support throughout the entire process.One notable aspect of Practice EHR is its seamless integration capabilities. As a member of a product team involved in integrating various EHR systems, I initially had concerns about the complexity involved. However, Practice EHR pleasantly surprised me by offering clear API documentation, a Sandbox environment, and responsive support, which facilitated a seamless integration with our product.
CONSThe absence of webhooks in Practice EHR has limited our ability to establish real-time data exchange and automate certain processes when integrating with external systems. While the platform offers standard APIs for integration, the lack of webhooks means we are unable to receive immediate updates or trigger actions based on specific events within the EHR. We have recently been informed by the Practice EHR team that they are actively working on developing webhooks to enhance the system's interoperability and enable seamless integration with other healthcare tools and platforms. We eagerly look forward to the implementation of webhooks in Practice EHR, which will further enhance its capabilities and streamline our integration processes.
Vendor Response
Dear Chris, Thank you for your positive review of Practice EHR's seamless integration process and exceptional support. We appreciate your feedback and are glad that our clear API documentation, Sandbox environment, and responsive assistance facilitated a smooth integration experience. We also acknowledge your feedback regarding the absence of webhooks and want to assure you that we are actively working on developing this feature to enhance our system's interoperability. We look forward to implementing webhooks to further streamline integration and improve our capabilities. Best regards, Practice EHR Support Team
Replied July 2023
Anne
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
To much of a headache
Support is hard to understand. Account managers don't get back to you, training SUCKS!
PROSScheduling was easy, Insurance Eligibility. I think that is about I can say positive about PEHR
CONSDoctor's notes are not easy, the ICD10 code move after the note is done and they can't see to fix it. NO detailed invoice to give to patients for HSA accounts. What they do have doesn't work and they can't see to get it fixed. They don't count the copay as money so it doesn't show up on the HSA Statement when that feature does work. They say they will customize it for you, which means bringing all your own templates for them to put in the system for you.
Reasons for switching to Practice EHR
Seemed like a better EHR.
Vendor Response
Hi Anne, Thank you for your feedback and for bringing these concerns to our attention. Practice EHR is known for its user-friendly platform and praised for its simple workflow.Have you explored the option of customizing your notes within Practice EHR? Our team is here to help you create personalized note templates at no additional cost to all of our customers. We appreciate your patience and understanding as we address these issues. We want to assure you that we take your feedback seriously. We have already resolved the reported issues with ICD-10 code placement. And regarding the HSA statements, we are actively working on it to resolve the issue. For future assistance, our support team is available 24/7 Monday-Friday during normal business hours via phone (469-305-7171 x2) or through the Practice EHR ticketing system. We're happy to help. Thanks again!
Replied May 2023
Joseph
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great value for an EHR
Practice EHR has been very helpful in my transition. Their support has been excellent.
PROScloud based simple interface good support intuitive
CONSI would like to have more control over adding some of my templates.
Reason for choosing Practice EHR
cost, overall ease of use.
Reasons for switching to Practice EHR
the cost was ridiculously high and charged for every change or addition to a software that was antiquated
Vendor Response
Hi Joseph, thank you for taking the time to leave us a review! We're happy to hear the overall functionality and workflow of Practice EHR has been working well for your practice. We appreciate your feedback regarding being able to build templates more independently. We have a dedicated team to help with this to take this responsibility off of the provider. By assisting with this, we're also able to provide workflow recommendations and work with you to ensure templates are built out in the best way possible. Reach out to our support team whenever you want a template built out or added - we're happy to help. Thanks again!
Replied February 2020
Sherry
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Practice EHR review
Has so far been a great experience. Any issues are addressed in a very timely matter.
PROSGreat EHR to use. Very easy to navigate. Support is absolutely the best!
CONSWould like to be able to send mass emails to patient base as we were in our previous EHR.
Reasons for switching to Practice EHR
Was not happy with Chirotouch
Vendor Response
Dear Sherry, Thank you for your review of Practice EHR! We're thrilled to hear that you find it easy to navigate and appreciate our excellent support. We understand your desire for mass email functionality and'll certainly consider this for future updates. If you ever have any more feedback or questions, please don't hesitate to reach out. Regards Practice EHR Team
Replied September 2023
lolita
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Happy Client
Excellent
PROSIt is a very easy product to maneuver and use,
CONSA self-scheduling option would be useful.
Reason for choosing Practice EHR
Easy to use
Vendor Response
Hi Lolita, Thank you for your positive feedback as a happy client! We're glad to hear that Practice EHR is easy to use. Your suggestion for a self-scheduling option is duly noted. We're here to provide you with excellent service, and if you ever have more suggestions or questions, please don't hesitate to reach out. Thanks Practice EHR Team
Replied September 2023
Jacob
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
PracticeEHR has been great!
The has made our office flow much easier and saves a lot of time.
PROSEasy to navigate and inexpensive. Great support.
CONSThere has not been any yet. It has been doing great.
Reason for choosing Practice EHR
Cost, features, support
Reasons for switching to Practice EHR
Needed better EMR
Vendor Response
Dear Jacob, We're thrilled to hear that PracticeEHR has been a great experience for your office! It's wonderful to know that our system's ease of navigation, affordability, and support have been beneficial. Thank you for choosing PracticeEHR to improve your office's efficiency and save time. Thanks Practice EHR Team
Replied September 2023
David
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Practice EHR for podiatrists
Does everything I need with alot of reports so i dont miss payments.
PROSI go to many facilities and this sorts them out well
CONSTakes time to set up letter head, change office address and get billing statement correct. When completed it looks grest.
Reason for choosing Practice EHR
Affordable and did everything i needed it to.
Reasons for switching to Practice EHR
Needed something that could handle multiple offices and facilities and does all of the billing.
Vendor Response
Hi David, Thanks for your feedback on Practice EHR for podiatrists. You find it efficient for managing multiple facilities and valuable for payment tracking. Although initial setup takes time, it's rewarding. Your choice was driven by affordability and meeting specific needs. Your positive experience is appreciated. Regards Practice EHR Team
Replied October 2023
Cynthia
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE