--- title: "RXNT Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RXNT. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RXNT is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) / RXNT Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/rxnt-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/rxnt-emr-profile/alternatives/) # RXNT User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 498 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 281 reviews (56%) - 4 stars: 146 reviews (29%) - 3 stars: 33 reviews (7%) - 2 stars: 15 reviews (3%) - 1 star: 23 reviews (5%) ### Most mentioned pros - There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. - I can search and navigate through my patients' records and customer support is readily available in the event I encounter any issues. - I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser ### Most mentioned cons - I've also had multiple complaints from patients that they get locked out of their accounts and can't get back in. - To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. - There stance in this recent authentication process to me is medically dangerous as patients on controlled drugs who can't come off cold turkey must have had their Rx's delayed because of the absence of support staff to teach MD's to use new system. ## RXNT customer reviews Showing reviews 1-25 of 498 (page 1). ### Benefits outweigh the cons - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like most about RXNT is how easy prescriptions are to adjust and submit, and how easy it is to respond to requests from the pharmacy. #### Cons It does not always work well with Safari, I often have to refresh the page. It is also difficult to reach an actual support person, it usually takes a day or two for them to respond. Also if there is an issue on their end with the authenticator for controlled substances there is no other way to submit them until it is fixed. --- ### new to program - Overall rating: 5/5 - Reviewer: Gretchen H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. just beginning but training with [sensitive content hidden] has been very helpful and supportive, choosing multiple encounters for a complete note is cumbersome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease, cost, built in billing and scheduling and patient portal, pre-made charting for basic notes, easy to add patient records and send for labs and pharmacy meds #### Cons Have to choose multiple forms to get the total note I want, unable to combine multiple forms into one encounter #### Reasons for choosing RXNT pricing. The others were outpriced for a start up business, there were many others that I have used in the past as well --- ### THEY PUT PATIENTS AT RISK - Overall rating: 1/5 - Reviewer: Marino M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered They suspended our service without any notification. We were unable even to see our appointments and medications for close to 2 weeks. Last year when weI wanted to change to another company they told me that I need to notify them over 60 days in advance. They send you from one to another person and nobody does anything to solve a situation. Even that they suppose to have a team to solve emergency situations, they do not care if the patient is unable to receive their medication for several days. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros NOTHING! They use to be a good afordable company but is getting worse and worse and much more expensive. #### Cons Very poor Customer Service. Very poor communication. They do not provide an specific person responsible for the account. #### Vendor response Hi Marino, thanks for your feedback. We recognize that delays in medication delivery can negatively impact patient care, which we strive to avoid. As such, starting one month before a DEA expiration date, RXNT provides proactive alerts in customer accounts to update required information and maintain system access. RXNT requires 60 days' written notice of termination before a subscription’s renewal date, as outlined in our Terms of Service. In 2025, you requested cancellation and in 2026, your account was canceled accordingly. After your subsequent renewal request, we have worked hard to restore access to your account. However, DEA verification was required and can take time. Regarding pricing, every year we continue to invest in product enhancements, new features, and ongoing platform maintenance. To support these improvements and rising operational costs, we periodically adjust pricing. However, our E-Prescribing software pricing has increased by just $15 over the last decade. Replied May 2026 --- ### Mediocre application - Overall rating: 3/5 - Reviewer: Paul R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered This application is like eating plain bread or vanilla ice cream (not the good stuff). Marginal customer support. Clunky software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros When it works it can be a nice option for your clinic or practice. It is hard to get additional prescribers on the application. #### Cons This can be quite clunky. Since they switch to their new log-in system I can only log-in on one computer. --- ### One Great EMR! - Overall rating: 4/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RXNT has been positive and convenient. It’s one of the best EHR/EMR’s that we have used! Lightyears ahead in the ease of access! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I like the ease of the user interface. Charting and patient scheduling is a breeze. Our clinic runs smoothly thanks to RXNT. #### Cons There’s not much to dislike. It’s simple, user friendly, and convenient. Our patient flow stays consistent. #### Reasons for switching to RXNT The cost of the EMR and the user interface was not so easy. Too many clicks and not user friendly. --- ### Worst EHR in tne market - Overall rating: 1/5 - Reviewer: Maria R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Poor, to say that I regret enrolling in this worthless product and committed to a full year, is an understatement. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros security, albeit cumbersome to gave to go to an authenticator app got to meet Paya-Nuvei team (another company) #### Cons worst EHR ever disjointed non-functional not intuitive requires a long training period does not work ell with safari #### Reasons for choosing RXNT price, thats it they look really attached but buyer beware #### Vendor response We're sorry to hear that your experience with RXNT hasn’t met your expectations. We strive to meet the unique needs of every customer, and we will continue working to resolve any issues that may arise through the remainder of your agreement. Our software requires proper setup to facilitate effective & smooth operations. Certain technical requirements—such as using a supported browser—are essential for optimal performance. Our software is optimized to work with the latest versions of Google Chrome, Microsoft Edge, and Mozilla Firefox. Because Safari isn’t supported, our team recommends using Chrome to resolve the issues you encountered. Regarding training, if customers are unable to spend our recommended timeframe on setup & training, we offer a library of on-demand videos that users can learn from at their own pace. We understand that everyone has a different adjustment period, and we’re committed to supporting all our clients' success throughout the implementation process. Replied May 2026 --- ### On a positive track - Overall rating: 3/5 - Reviewer: Michella H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive for the most part. As I’ve been exploring the system, I’m seeing a lot of great things to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is great. For the most part, prescribing is easy. I really do love the controlled substance process. It appears that security is fine. I’m still working through the templates. #### Cons The new AI component. Realizing that it is a new part of the charting, it still needs to be more intuitive. It picks us and uses irrelevant information (especially what the patient says) part. Consistency is also not quite there. It’s like multiple people are collating the information obtained. I’m hoping it will get better as time passes. #### Reasons for switching to RXNT Made by the office manager. I had zero input in the change. #### Vendor response Hi Michella, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it intuitive and easy to use! Additionally, we’re thrilled to hear that you’re utilizing our new AI tools. It will certainly improve over time, and your feedback here will prove invaluable as we continue to refine and enhance the functionality. Should you have any other questions or thoughts on either topic, please feel free to contact us at connect@rxnt.com. Replied September 2025 --- ### Excellent Program - Overall rating: 5/5 - Reviewer: Jaymie W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very helpful staff, always there to go thru any issue with you and show you how to get through it. They explain it in easy terms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of the billing program. Everything flows very easily, from the coding to the cost of each item. #### Cons That you have to enter the insurance information seperately every time you enter a new patient. Explaination: If it is a child you have to enter the parent in before you can enter the child, even if the parent is not a client. Don't have any suggestions as to how to streamline it. #### Reasons for choosing RXNT Ease of billing, the customer support and the training. #### Reasons for switching to RXNT No customer support!!!! Could never reach anyone with questions and the program was very lax, coding, very manual in all parts of the program. Very time consuming with billing. Waiting to see if claim was excepted was nonexistent. --- ### Works great, until there's a problem that requires customer service. - Overall rating: 2/5 - Reviewer: Jane F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. Now I have several days w/out being able to send prescriptions. I'm thinking of switching. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I have used it for many years without a problem. The program is very straight forward and intuitive. #### Cons Now that I do have a problem, customer service is absent. I've been calling since thursday (it's monday now) and I've had zero response. In fairness, there was one other time I had a problem about a month ago or so and their responsiveness was not great, but adequate. The problem did get resolved, I never received a call back, but I received emails. #### Vendor response Hi Jane, thanks for your feedback and for your trust in RXNT over the years. We're sorry to hear you’ve had issues sending prescriptions through the ERX system. As you stated, recent updates to our system have resulted in an increased volume of support tickets, and we assure you that our staff is working hard to address all of those tickets promptly and effectively. You can always check https://status.rxnt.com/ for updates on any ongoing system outages like this one. We are 100% committed to resolving all customer issues and hope to better meet your expectations in the future! Replied April 2026 --- ### The best office software yet! - Overall rating: 5/5 - Reviewer: AMY S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been very good. The training was easy to understand and easy to implement. RXNT is making my job more efficient and saves me a lot of time for other tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love having everything in one place. Being able to take payments without going to another site is very time saving. I also thing the patient reminder information is very helpful. RXNT has made my job much easier and streamlined. #### Cons I would like the notes to be all in one place. To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. --- ### Works the Way You Do. - Overall rating: 4/5 - Reviewer: Tim O. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, it has been relatively intuitive and easy to navigate. It feels very searchable. The layout is simple, open, and easy to interface with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Patient records are easily accessible. Allows for personal customization to facilitate my personal workflow rather than requiring me to work according to a fixed workflow. #### Cons No cons at this point. Just started using it. I would not consider this an actual con, but I suggest the navigation buttons be placed above the individual record listings rather than on the left side. Just a personal preference, but not really a negative. One con which I'm sure you hear often is the ads at the bottom of the screen tend to slow my computer down. I will look into ways to get them removed as some point. --- ### Ease of use - Overall rating: 5/5 - Reviewer: Michelle H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of usage, user friendly, helps with workflow, easy to e-prescribing. Having the apps make it easy to use on the go #### Cons I didn’t have any problems with this product. It’s easy to use and I don’t have any issues with this product --- ### Probably the best prescribing EHR there is - Overall rating: 4/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RXNT has the back end infrastructure to be a robust healthcare EHR solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free. #### Cons There was minimal support at times, but an overload of automatic emails to my inbox, which seemed unnecessary and became annoying. --- ### Pleasant Experience with RXNT - Overall rating: 5/5 - Reviewer: Crystal F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with RXNT. If I have a question I can search through topics or I can chat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so user-friendly and easy to navigate. If I ever had an issue, I could search for a training deck or chat with someone. Everyone was so friendly and easy to work with. The training was amazing. #### Cons I think the set up should be more streamlined and easier to complete. #### Reasons for choosing RXNT RXNT was more cost-effective than Cario. --- ### Quite simply, the best prescribing platform available! - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was first introduced to RxNT about 20 years ago at the advent of electronic prescribing. In the 2 decades since, I have used perhaps 8 different prescribing platforms, usually as directed by the health system with which I worked or embedded in an EMR. I have consistently favored RxNT above all others. In fact, the past 2 companies I worked for adopted RxNT at my urging. And now as I have transitioned to and independent practice status, I have once again engaged RxNT as my prescribing program. I'm extremely satisfied, and feel like I've returned home! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros From a clinician perspective, it's quite user friendly -- intuitive, logical data location, functional drop downs, easy to add patients, and archive favorite pharmacies, to name a few benefits. #### Cons The onboarding was a bit more onerous than it probably needs to be, but then again, because I have a history with the program, it may have simply been less relevant to me. --- ### Cheap, but functional - Overall rating: 3/5 - Reviewer: Gene Z. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Customization of the template. The copy of the desired template was submitted and it was implemented by RXNT team #### Cons Frequent outages, can not insert physical exam once the template is chosen, can not make “cpt cluster”. Can not loft template. The EMG TURNS OFF EVERY DAY AT 12.21 am and it has to be restarted. It does not save info instantaneously and on multiple occasions you need to retype what was typed before because it did not save info #### Reasons for choosing RXNT It was an emergency after being hacked, we needed something “instantaneous”. The implementation of RXNT was available at the shortest time #### Vendor response Hey Gene, we're sorry to hear that you're having trouble with outages, templates, and autosaving. I'm sure that's been frustrating, but we're here to help! Please reach out to connect@rxnt.com with more details on your current issues or if there's anything else we can help you with. Replied August 2024 --- ### Future Market - Overall rating: 4/5 - Reviewer: Sidney B. - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I am an 80 year old physician with nearly 50 years of practice and a career that included having been an Assistant Prof of Medical Computer Science at Yale in 1970 - 1980 My mentor Shannon Brunjes MD, said to me in 1969 "When medical and IT people get together they will just want to automate the status quo." That prophesy has turned out to be more true that we imagined. RxNT suffers from that truth only in a few small ways that come with the scarce wiggle room of an application so central to medicine as prescription writing. RxNT does every thing - just about - possible to tame the chaos that has existed in prescription writing where the standards have so often been really messy in the status quo. Three cheers for that. On the other hand the status quo in medicine is changing. Name-it, blame-it, tame-it prescription pad medicine is giving way to choices doctors and patients are making for what we call Functional or Integrative medicine where prescriptions are more and more aimed at the individual and less at the disease. Such prescriptions are more likely to be compounded and may include fewer pharmaceuticals and favor other strategies that will be much more effective in favoring Nature's buoyant impulse toward healing.They, therefore, belong right up there with drugs in the documents that doctors use to communicate with doctors. (see Cons below) #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Once I got the hang of it - thanks to Morgan Deitz - i find the program so much better than what I have had for prescribing that its incomparable. #### Cons Doctors who belong to my Functional or Integrative tribe will, when using RxNT find themselves frequently visiting the Utilities /Medication Management feature very often to build up their own list of prescriptions that are both different by more tailored than RxNT's "behind the counter" selections. Your marketing will benefit from feedback from the data showing that kind of use and your staff will need to find ways to get access to those selections without sending them out behind the Utilities wood pile to an interface that should be easier to use especially when it comes to generating sigs that can be more easily re-used for, say, compounded HRT mixtures of E2, E3, DHEA, Pregnenolone, Progesterone and Testosterone. This can be done without scaring conventional doctors but it will take some finesse on the part of your design team to protect conventional eyes averted from nutrients and nutriceutcals. On another point the notion that prescription drugs are real medicine and the other stuff is questionable at best or the devil's work at worst will be fading in the coming generation of doctors who will welcome the idea that every thing in the patient's plan deserves the title of "prescription" so. The special status of prescription drugs is understandable when it comes to controlled substances. It should be understood as "special" with respect to many other pharmaceuticals because they are dangerous. Natural substances are often much stronger in the sense of promoting healing and should have a status on your website (some day) that is consistent with that reality. The fact that your checklist does not include Functional Medicine or Integrative Medicine or Functional/Integrative Medicine for "Industry" (which is weird as a header for what is mostly a list of specialties) should be corrected. There are lots of us out here and more coming. At the very least it would be a good marketing tool to know about what we do. --- ### Developed by health insurances.... - Overall rating: 1/5 - Reviewer: jorge m. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered worse. So bad that I want to change company. The problem is that we are in a weak position, to the cost as result of their poor performance and neglect to the needs of their customers (assuming that health providers are their customers and not insurances), has to be added the cost of a transition and the integrity of data. If a healthcare provider offers their service with a similar performance Rxnt gives, licences would be suspended. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Price. No other thing to mention because time is money and direct patient care. Rxnt performance takes away such valuable times. Then, not even price is good. #### Cons Slow, frequent changes in the system that are followed by poor performance, system drops or freezes often, lag time from page to page, worsened year by year, do not solve problems, results in longer administrative times in detriment of productive work. Adds to the complex system used by health insurances to obstruct access to the services they offer, delay payments, etc. Health care time is spent in two areas: patient care and administrative documentation. The more administrative time on each patient, the less productive time, the lowest the number. The goal of technology is to gain in efficiency, to at least produce more in les time. RXNT is the opposite, really I would not be surprised if it is owned by one of the health insurance corporation. --- ### Why did I wait so long - Overall rating: 5/5 - Reviewer: Robin S. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family. #### Cons The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business. --- ### RXNT is an amazing EHR/EMR and e-script software! - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, RXNT has been great and I don’t plan on switching to any other software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features that are most impactful are the east to use patient templates and the easy prescribing with a hard or soft token #### Cons I don’t feel RXNT is missing any features that I needed. #### Reasons for choosing RXNT Pricing and ease of use #### Reasons for switching to RXNT RXNT is much more affordable --- ### Ok if you only want to E-prescribe. Otherwise don't waste your time. - Overall rating: 2/5 - Reviewer: Ira R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered STAY AWAY unless all you need is eprescribe. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros ERX works easy and can use your phone to eprescribe. but it stops there. Nothing else worth using. I have tried for 3 months and my staff simply won't use the software. They feel billing is problematic with several issues among them being inaccurate insurance selection. #### Cons Could not get my software data (patient demographics, insurance listing, etc) imported accurately. The support team that "trains your staff and sets up your company" simply are not knowledgable enough and the support line does not take the time to listen and respond to issues raised. They either bot response immediately or don't answer the question accurately. #### Reasons for choosing RXNT Product promises everything but only really performs well with eprescribe. I was looking for a unified system. #### Reasons for switching to RXNT I was hoping to evolve into one platform for all our work, as RXNT advertises, but it simply does not work for billing. --- ### Ehr - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are issues with messaging, editing appointments that may take days for support to help with. Due to compliance issues it may be important that admin or owners do not have access to all information in RXNT; once a patient is active only licensed or physician should have access. Admins should also not have the ability to read messages between clinicians and physicians/clinicians. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Somewhat easy to use; takes time to understand what each screen means and the process for each task. #### Cons Messages should be secure between clinicians/physicians, not accessible by admins or others. When an appointment is scheduled with another provider on the same date as a regularly scheduled appointment with a different provider in the same practice-it should warn or prevent this. --- ### Absolutely Horrible.. don’t do it!!! - Overall rating: 1/5 - Reviewer: Amanda J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible .. it will be your worst nightmare. Do not go with this system! I will spread the word everywhere I can #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing this is been a complete nightmare! Don’t do it! #### Cons If I could give customer support a zero I would. You are basically on your own to try to navigate this horrendous system. I cannot wait to switch. Please save yourself the time and spend the extra money on a different system. Wish I would’ve went with epic. #### Reasons for choosing RXNT Cheaper and seemed basic and easy to use. However, this should’ve been my first clue that with basic you spend extra time and energy doing extra work. #### Vendor response Hi Amanda, we're sorry you've had trouble with the system and with our customer support team. We can assure you that our support staff works hard to ensure that issues are addressed promptly and effectively, and we are 100% committed to resolving customer issues. While we understand that this situation may be frustrating, we prefer that feedback be communicated directly and in a professional manner. Our team has already been in contact with you, but please reach out to connect@rxnt.com if there's anything else we can help you with! Replied March 2024 --- ### Dr C. Ziomek - Overall rating: 4/5 - Reviewer: Camille Z. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good in general. It is really nice to get faxes directly into RXNT. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to e-prescribe and the ability to make notes without templates. #### Cons After an encounter is printed out the words are too small to read easily. It would also be helpful to be able to chose what to print to give to the patient, for example, just the assessment and plan. It would be helpful to be able to move from one encounter to another for a given patient more easily when reviewing their prior appointments. #### Reasons for switching to RXNT They were getting too expensive. --- ### Not good - Overall rating: 2/5 - Reviewer: Corinne A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Customer service is the worst part about this company. They frequently have notifications for “outages” it is a really laborious process to set up trainings or get any kind of assistance from customer service. Also, when the sales representative discussed the products, they did not mention anything about the 14 month commitment to subscribing. When this was discussed with customer service after trying to cancel the subscription, they apologize that I was not informed of that and told me that person was no longer working for the company. There’s been quite a bit of employee turnaround since I’ve signed up for this service two months ago. Took multiple attempts at canceling to finally get someone on the phone and have it confirmed. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros E prescribing from RXNT app was easy to use #### Cons Access to patient portal for the patients is a tedious process, requiring multiple steps with emails frequently going to junk mail. The interface is too busy and not intuitive for daily flow of quickly accessing notes and prescribing features through desktop. Recommended to use a large monitor while using Chrome which is inconvenient if you’re trying to chart on a laptop using any other browser. Can only access appointments an E, prescribing from the app, no ability to chart from there. #### Reasons for choosing RXNT Left RXNT after 2 months and am currently using another software. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/?page=2) --- RXNT Reviews, Pros and Cons - 2026 Software Advice