--- title: "RXNT Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RXNT. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RXNT is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [e-Prescribing Software](https://www.softwareadvice.com/medical/e-prescribing-comparison/) / [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) / RXNT Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/rxnt-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/rxnt-emr-profile/alternatives/) # RXNT User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 498 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 281 reviews (56%) - 4 stars: 146 reviews (29%) - 3 stars: 33 reviews (7%) - 2 stars: 15 reviews (3%) - 1 star: 23 reviews (5%) ### Most mentioned pros - There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. - I can search and navigate through my patients' records and customer support is readily available in the event I encounter any issues. - I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser ### Most mentioned cons - I've also had multiple complaints from patients that they get locked out of their accounts and can't get back in. - To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. - There stance in this recent authentication process to me is medically dangerous as patients on controlled drugs who can't come off cold turkey must have had their Rx's delayed because of the absence of support staff to teach MD's to use new system. ## RXNT customer reviews Showing reviews 1-25 of 498 (page 1). ### Benefits outweigh the cons - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like most about RXNT is how easy prescriptions are to adjust and submit, and how easy it is to respond to requests from the pharmacy. #### Cons It does not always work well with Safari, I often have to refresh the page. It is also difficult to reach an actual support person, it usually takes a day or two for them to respond. Also if there is an issue on their end with the authenticator for controlled substances there is no other way to submit them until it is fixed. --- ### new to program - Overall rating: 5/5 - Reviewer: Gretchen H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. just beginning but training with [sensitive content hidden] has been very helpful and supportive, choosing multiple encounters for a complete note is cumbersome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease, cost, built in billing and scheduling and patient portal, pre-made charting for basic notes, easy to add patient records and send for labs and pharmacy meds #### Cons Have to choose multiple forms to get the total note I want, unable to combine multiple forms into one encounter #### Reasons for choosing RXNT pricing. The others were outpriced for a start up business, there were many others that I have used in the past as well --- ### THEY PUT PATIENTS AT RISK - Overall rating: 1/5 - Reviewer: Marino M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered They suspended our service without any notification. We were unable even to see our appointments and medications for close to 2 weeks. Last year when weI wanted to change to another company they told me that I need to notify them over 60 days in advance. They send you from one to another person and nobody does anything to solve a situation. Even that they suppose to have a team to solve emergency situations, they do not care if the patient is unable to receive their medication for several days. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros NOTHING! They use to be a good afordable company but is getting worse and worse and much more expensive. #### Cons Very poor Customer Service. Very poor communication. They do not provide an specific person responsible for the account. #### Vendor response Hi Marino, thanks for your feedback. We recognize that delays in medication delivery can negatively impact patient care, which we strive to avoid. As such, starting one month before a DEA expiration date, RXNT provides proactive alerts in customer accounts to update required information and maintain system access. RXNT requires 60 days' written notice of termination before a subscription’s renewal date, as outlined in our Terms of Service. In 2025, you requested cancellation and in 2026, your account was canceled accordingly. After your subsequent renewal request, we have worked hard to restore access to your account. However, DEA verification was required and can take time. Regarding pricing, every year we continue to invest in product enhancements, new features, and ongoing platform maintenance. To support these improvements and rising operational costs, we periodically adjust pricing. However, our E-Prescribing software pricing has increased by just $15 over the last decade. Replied May 2026 --- ### Worst EHR in tne market - Overall rating: 1/5 - Reviewer: Maria R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Poor, to say that I regret enrolling in this worthless product and committed to a full year, is an understatement. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros security, albeit cumbersome to gave to go to an authenticator app got to meet Paya-Nuvei team (another company) #### Cons worst EHR ever disjointed non-functional not intuitive requires a long training period does not work ell with safari #### Reasons for choosing RXNT price, thats it they look really attached but buyer beware #### Vendor response We're sorry to hear that your experience with RXNT hasn’t met your expectations. We strive to meet the unique needs of every customer, and we will continue working to resolve any issues that may arise through the remainder of your agreement. Our software requires proper setup to facilitate effective & smooth operations. Certain technical requirements—such as using a supported browser—are essential for optimal performance. Our software is optimized to work with the latest versions of Google Chrome, Microsoft Edge, and Mozilla Firefox. Because Safari isn’t supported, our team recommends using Chrome to resolve the issues you encountered. Regarding training, if customers are unable to spend our recommended timeframe on setup & training, we offer a library of on-demand videos that users can learn from at their own pace. We understand that everyone has a different adjustment period, and we’re committed to supporting all our clients' success throughout the implementation process. Replied May 2026 --- ### One Great EMR! - Overall rating: 4/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RXNT has been positive and convenient. It’s one of the best EHR/EMR’s that we have used! Lightyears ahead in the ease of access! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I like the ease of the user interface. Charting and patient scheduling is a breeze. Our clinic runs smoothly thanks to RXNT. #### Cons There’s not much to dislike. It’s simple, user friendly, and convenient. Our patient flow stays consistent. #### Reasons for switching to RXNT The cost of the EMR and the user interface was not so easy. Too many clicks and not user friendly. --- ### On a positive track - Overall rating: 3/5 - Reviewer: Michella H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive for the most part. As I’ve been exploring the system, I’m seeing a lot of great things to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is great. For the most part, prescribing is easy. I really do love the controlled substance process. It appears that security is fine. I’m still working through the templates. #### Cons The new AI component. Realizing that it is a new part of the charting, it still needs to be more intuitive. It picks us and uses irrelevant information (especially what the patient says) part. Consistency is also not quite there. It’s like multiple people are collating the information obtained. I’m hoping it will get better as time passes. #### Reasons for switching to RXNT Made by the office manager. I had zero input in the change. #### Vendor response Hi Michella, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it intuitive and easy to use! Additionally, we’re thrilled to hear that you’re utilizing our new AI tools. It will certainly improve over time, and your feedback here will prove invaluable as we continue to refine and enhance the functionality. Should you have any other questions or thoughts on either topic, please feel free to contact us at connect@rxnt.com. Replied September 2025 --- ### Excellent Program - Overall rating: 5/5 - Reviewer: Jaymie W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very helpful staff, always there to go thru any issue with you and show you how to get through it. They explain it in easy terms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of the billing program. Everything flows very easily, from the coding to the cost of each item. #### Cons That you have to enter the insurance information seperately every time you enter a new patient. Explaination: If it is a child you have to enter the parent in before you can enter the child, even if the parent is not a client. Don't have any suggestions as to how to streamline it. #### Reasons for choosing RXNT Ease of billing, the customer support and the training. #### Reasons for switching to RXNT No customer support!!!! Could never reach anyone with questions and the program was very lax, coding, very manual in all parts of the program. Very time consuming with billing. Waiting to see if claim was excepted was nonexistent. --- ### Pricing is mislabeled as Monthly. In reality you have to sign up for 1 year - Overall rating: 3/5 - Reviewer: Marta V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Was very good until we need to terminate contract #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Pricing is misleading. It is not really a monthly payment as they advertise. However, if you can prepare for termination 2-3 months before renewal of YEARLY contract, the system is very easy to use #### Cons Pricing is misleading. When we tried to terminate our contract with 3.5 months in advance, we were told we had to finish paying for the entire year until it was time to renew contract #### Reasons for choosing RXNT Pricing - thought it was a monthly product, but you are stuck paying for a year even if you only need it for a few months. Features were what we needed #### Vendor response Hi Marta, thank you so much for sharing your feedback. We’re happy to hear that RXNT’s EHR software met your needs during the contract period, and that your organization found it intuitive and easy to use! As outlined within both the enrollment process and our terms of service, all contracts are an annual commitment with an option for monthly or annual billing. If you have any additional questions or concerns related to the review above, please contact connect@rxnt.com. Thank you! Replied March 2025 --- ### good thus far - Overall rating: 5/5 - Reviewer: Shahzad C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall good so far it is meeting my requirements/demands. Would be nice to see the enhancements I requested to be approved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros simple and efficient. was using advancemd prior to this and even though I was paying double, it was very cumbersome. very happy with the switch to RXNT #### Cons lots of bugs. there are errors that are coming up as I delve into RXNT further and further. however so far RXNT is attempting to fix them and I am hopeful #### Reasons for switching to RXNT please see my review, advancedmd was too "clunky." I was literally paying more so have a slower system --- ### Not User Friendly - Overall rating: 2/5 - Reviewer: Julie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, RXNT was cumbersome and not user friendly. It was difficult for patients to navigate and did not improve practitioner patient communications. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros RXNT has a feature in which it notifies patients that their prescriptions have been sent to the pharmacy. #### Cons I've been with RXNT now over two years. I'm leaving even though there is still time left on my contract. It doesn't alert patients when I send them a message. The patient has to log into his/her account and see that I've messaged them. I've also had multiple complaints from patients that they get locked out of their accounts and can't get back in. Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in. It was difficult to get staff support. #### Vendor response Hi Julie, thank you for sharing your feedback. We’re sorry to hear your experience with RXNT hasn’t met your expectations. Patients can receive message notifications on their mobile devices if your practice has health notifications enabled AND patients are opted-in through the MyRXNT app. You can turn this on in “Company Preferences,” by selecting “SMS/Email notifications to patients with patient portal.” If patients are locked out of their account, we recommend the following steps: 1. check whether the website is correct, 2. select the appropriate login type, 3. recover a forgotten or incorrect username, and 4. reset a forgotten password. If they’re still unable to log in, they can either reach out to your office for assistance or contact the RXNT team directly. See instructions for each step here: https://rxn.to/4dBWVB3 Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. Replied May 2026 --- ### Buyer Beware - Overall rating: 1/5 - Reviewer: Jesse S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It was absolutely awful. From the start it was clunky, pt feedback on the experience signing up was terrible. Customer Support was non-existent. I have met with them multiple times and they have been unable to fix any of the issues (consent forms not working, Telehealth not working). I created multiple tickets. Their response was "we said we are looking into it". They promised me a functional program they DID NOT deliver. Worst of all they are still making me pay monthly! The contract says they will provide a functional program and they can't do that!!! I went the KAREO. A bit more expensive but worth it. I am sure they will respond to this (although they seem pretty clueless). They DID not deliver any promises in the contract PLAIN and SIMPLE. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They make it seem like its low cost but they then add on fee after fee. I actually liked nothing. Even the interface is sloppy #### Cons Telehealth is external to RXNT, Customer support is terrible. They seem to know nothing about their own program. Had to figure out all on my own. #### Reasons for choosing RXNT It seemed to be cheaper with the same APPARENT functions but turns out they could not deliver a product that worked #### Reasons for switching to RXNT Cheaper but turns out it was definitely not with all the hidden fees #### Vendor response Thank you for sharing your experience with our company and software. We sincerely apologize for the frustration you’ve faced and truly appreciate your feedback! We understand that the issues you’ve encountered—particularly with Telehealth and Customer Support—have significantly disrupted your experience. RXNT’s support staff strives to ensure that issues are addressed promptly and effectively, and we are 100% committed to resolving customer complaints. Our team is actively working on solutions to improve your experience with RXNT. Our goal is to ensure smooth operations, fully meet expectations, and go above and beyond fulfilling our contractual obligations for our clients. We have already been in direct contact with you on your issues and many have been resolved, however, if there’s anything else we can help you with, please reach out to support@rxnt.com or your given point of contact. Your satisfaction is incredibly important to us, and we’re committed to making this right! RXNT Replied October 2024 --- ### review RXNT - Overall rating: 5/5 - Reviewer: Janet F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. favorable. Easy to use with minimal practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use and tech support when needed. Able to talk to a live person to problem solve #### Cons unable to note or delete deceased patients or those that have moved away #### Reasons for choosing RXNT primarily because of live technical support and ese of use #### Reasons for switching to RXNT quanum or quest discontinued the program --- ### Love the product - Overall rating: 5/5 - Reviewer: Nicholas B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it for my small business, and it works well. I do not use any of the software that deals with billing. I am a concierge provider, so it is cash only. So I can't expound on that facet. However, for charting and prescribing it is the most approachable I have encountered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows me to chart easily on a patient, then run through and prescribe what I need too. I like this software because it allows me to set up my templates easier than other EHR's I have used in the past. Ease of use. #### Cons Nothing, compared to the 5 other software EHR's I have used this is easiest. I am trying to think if there is anything I would improve, but can't at the moment. I complained for years about the other software options I was forced to use. #### Reasons for choosing RXNT The price was key for a small practice, as well as ease of use. RXNT promised me things, which I was skeptical of, but they delivered on all of their claims. I am very pleased with the customer service, the product, and the outcome. #### Reasons for switching to RXNT The customer experience at Kareo was tragic. Worst experience I have had in years. Being in the military I had some bad experience with customer experiences, however, Kareo made my experience like a horror movie. RXNT has been a blessing. --- ### Good product - Overall rating: 4/5 - Reviewer: Ben L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Easy to use. Only issue was for a period of things the verification by camera would freeze and not process. Appears fixed now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. It's straightforward and you don't have necessary steps. Also seems complete and up to date. #### Cons Lack of options on the mobile version. There are certain things that guy can't do on the mobile version that only the desktop works. --- ### Probably the best prescribing EHR there is - Overall rating: 4/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RXNT has the back end infrastructure to be a robust healthcare EHR solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free. #### Cons There was minimal support at times, but an overload of automatic emails to my inbox, which seemed unnecessary and became annoying. --- ### Hospice RN - Overall rating: 5/5 - Reviewer: Kimberly G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fast and efficient, easy to use and site does not crash. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Patient profile is clear, direct to the point. #### Cons I do not see any cons or negatives about the program. --- ### RXNT easy to use - Overall rating: 5/5 - Reviewer: Traci N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use once adjust to little quirks and quick and easy to find patients and drugs I need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and find medication I need to order #### Cons Lose prescription if I have to click off to add diagnosis then need to reenter whole prescription again --- ### Worst Company - Overall rating: 1/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered We have been with RXNT for over a year. Was great when we first started, now we spend all day submitting support tickets. You can never get a hold of anyone over the phone. Its hard to run a medical office when the website is always down. All they every want to blame it on is your cache or cookies to be cleaned. You can only clear it so much over and over and over. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, the system is always not working #### Cons That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed. #### Vendor response This user is no longer a current client of RXNT. We're sorry they had trouble with the system and with our support team, however, our customer service team works hard to ensure that issues are addressed promptly and effectively. The former client communicated their frustration in a disrespectful, threatening, and verbally abusive manner. This was unacceptable and RXNT does not tolerate customers treating our team members in such a manner. We are committed to resolving customer concerns, but we request that communication be conducted in a professional manner. For any concerns related to the review above, please contact connect@rxnt.com and we'll be happy to help! Replied March 2024 --- ### Not Recommended. - Overall rating: 3/5 - Reviewer: Marthel P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Overall RxNT performance ranges from NOT GOOD to MEDIOCRE. Despite the stress of uncertainty switching to another EHR company, the lack of appropriate response to our requests and their knowledge of placing patients at risk by not solving e-prescribing overdue problems warrants change. . Onboarding was a nightmare, we had to deal with a RxNT Clearinghouse contractor directly who neglected to complete all enrollments for several weeks, it delayed functionality and ability to bill timely, despite our complaints and affecting our practice income RxNT bilked from day one, to keep afloat we had to keep paying the old EHR and RxNT. interface with clinical labs has been also challenging because you have to do the legwork. Still dealing with lack of full Med data, monthly charges still unresolved for an incomplete suite eligibility of benefits information is MOST unreliable, staff prefers using other sources are several benefits but offset by their inability to solve the issue above mentioned which is months overdue. The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations We have been working on switching to another company when COVID-19 hit. We had to delay switching, the bright side is, It gives RxNT an opportunity to correct problems and to us more time to evaluate choices more carefully. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros RxNT basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later. #### Cons CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message. When RxNT was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not. After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience. --- ### Pleasure to use - Overall rating: 5/5 - Reviewer: Leslie L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it all the time and it is a pleasure #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to work with and log onto for seeing patients #### Cons nothing bad about RXNT so no complaints when using --- ### Poor customer service - Overall rating: 2/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered They are very eager to set you up with their products but once you work with it and realize that they have a lot of issues in all areas (EHR, PM and scheduling) they shut down on responding to the issues. Months go by before you hear from support. They also have terrible pricing on full site options and many don’t work well. Biggest issue is will billing software. Lots of glitches and can mess up your AR quickly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Cloud based EHR with easy access. Multi site option. #### Cons Terrible customer service and support. Disjointed and frankly they could care less how their product is effecting you practice. #### Reasons for choosing RXNT Sounded good in theory but poor application. It gets a lot pricer as you practice grows and functionally worse. --- ### Overall good product - Overall rating: 4/5 - Reviewer: Yael S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally smooth to utilize as noted above. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros On a day to day basis, the EHR, scheduling and e-prescribing functions work well. #### Cons A lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down. --- ### Using RXNT as a Psychiatry Resident - Overall rating: 4/5 - Reviewer: Claire G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have found the software easy to use and helpful in e-prescribing. When I've had trouble, the support folks are very responsive. I would recommend it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros RXNT is the software used by our state-funded mental health center. I appreciate the friendly user interface and ability to customize my recommended pharmacies and track my patients medications. I am typically able to write a script in less than two minutes and have had few issues sending the scripts to our local pharmacies. #### Cons There are a few glitches that I have noticed. Some medications are only listed with one name (either brand or generic), making them hard to find. Cogentin, for instance, is only listed as benztropine. Viewing the drug interactions is a little clunky and hard to read (though I do like this feature). I also wish that some of the information available on the "histories" tab was also viewable on the "prescription" screen, like the pharmacy the scripts were sent to. Finally, if the pharmacy you work with doesn't receive e-scripts, then there seems to be a glitch transmitting the signature on the prescription pad via fax. --- ### Review of RXNT - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. Can have improvement in heaving newsletter to remind prescribers about better use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Solve problems of my medical practice. #### Cons Confusing at times when other prescribers start a new profile --- ### My outlook on RXNT - Overall rating: 3/5 - Reviewer: Kira M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros That it is easy to be able to schedule Patients, bill insurances, send medications, and how secure it is. #### Cons Technical support reps at times are not helpful and if you do ask for help they are upset because we are asking to understand better when we don't know and that through the billing balances do not show up like we were told that they will ## More reviews [Next reviews](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/?page=2) --- RXNT Reviews, Pros and Cons - 2026 Software Advice