All RXNT Reviews
1-25 of 437 Reviews
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Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Good/ Easy to learn System
When we first went live and getting everything set-up was challenging and we are having issues with our Charge capture system integrated with RXNT and Missing doctor's charges. There were a few tweaks that we are still working out with RXNT, but I think this is a great system to use for a Medical Billing System.
PROSThe user friendliness. Easy to navigate and train on.
CONSNo place of service in the "claim scrubbing" tab. No charge capture system that can take a picture of the facesheet and auto populate to RXNT. Too much manual entry. Issues with our Charge capture system integrated with RXNT. Missing doctor's charges.
Reason for choosing RXNT
The other system didn't meet our needs. We wanted a system that we as billers had complete control.
Reasons for switching to RXNT
Terrible system and we outsourced all the billing.
isabella
Alternative Medicine, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
RXNT work or not?
rxnt was a very good website for making appointments and creating new patients, however it had many errors when it came to sending the forms to new patients, and it was very difficult to continue giving papers to everyone
CONSI don't like that it is not easy to use, the first days with this application it is very difficult to adapt, it is very confusing.
UTAHNA
Hospital & Health Care, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
GREAT PRODUCT.
I USE IT DAILY TO ENTER PATIENT PRESCRIPTIONS, COORDINATE WITH MY PHYSICIAN FOR SIGNATURES AND REORDER PRESCRIPTIONS.
PROSTHE SYSTEM IS EASY TO NAVIGATE THROUGH.
CONSSO FAR I HAVE NOT EXPERIENCED ANYTHING THAT HAS GIVEN ME ANY TROUBLE.
Grace
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2024
psychiatric nurse practitioner
It takes longer time to get charting done
PROSIt is pretty easy and simple to navigate.
CONSThe program can't have 2 windows open at the same time.
Vendor Response
Hey Grace, sorry to hear that you're having issues with charting speed and trouble opening multiple windows. Our system is designed for you to work with multiple tabs and windows open in your desktop browser, so that shouldn't be happening! I'm sure this can be frustrating, but we're here to help—please reach out to connect@rxnt.com with more details on your current issues or anything else we can help you with!
Replied April 2024
Stephen
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Johnsons Family Medicine
Very good experience so far since my first meeting with the sales executive.
PROSIt’s ease of use, functionality and cost.
CONSSo far I have no dislikes. I am currently in the start up.
Reasons for switching to RXNT
Lack of good support and customer service from Athena.
Theresa
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed June 2023
wonder why there were no current users!
The best way to describe is the sales team doesnt talk to implementation team and so sales happily tells you everything you want to hear but the implementation team calls you to say "I'm sorry I have to call sales to let them know they were wrong". non stop hurdles in training and ultimately not able to use the product. a waste of time being trained in modules when your templates/patient info/ super bills/fee were not put in because they are short staffed.
PROSseems to be up to date with some EHR eatures
CONSissues with onboarding and length of time. you would be trained on how to open patient files but ur files were still not updated...trainings were very robotic and if your info wasn't in system they recorded the training so you could go back and train yourself. the purpose was basically to just "check" the box that you were trained whether or not you got anything out of it. reps not always available I go the impression the company is very understaffed. some bait and switches when you sign up so be careful. This is not what I thought and I will look for another company.
Reason for choosing RXNT
Untruthful sales pitch.
Reasons for switching to RXNT
I never made full switch bec It was weeks and weeks to integrate but my stuff was never uploaded therefore training was a waste of time and not applicable.
Chad
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Efficient and quick
It allows not only to pull in medication directly into our EHR, but it can help to decide which medication will and will not be covered.
CONSIt has some difficulty with some insurance plans where you have to lookup by fill data rather than rd.
Alexander
Verified reviewer
Medical Practice, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
The nightmare that wasn't
I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts.
PROSOnce I learned it, it is a piece of cake.
CONSSome aspects are not intuitive, but that's me. Help was easily accessible and helpful.
CATHERINE
Mental Health Care, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Prescribing
I like being able to review prescription with print option for chart.
PROSNote connected to prescription integrated to EHR.
CONSLag time in knowing whether prescription successfully went through.
Alyssa
Hospital & Health Care, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2024
RXNT review
Love the ease of a mobile app and web based interface. Easy to order medication and refills for patient to get sent immediately to MD for signature
CONSHard to add pharmacy via mobile app. Maybe send reminder texts to MD for pendings.
Robin
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
Why did I wait so long
I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day.
PROSThere are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family.
CONSThe only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business.
jorge
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2023
Developed by health insurances....
worse. So bad that I want to change company. The problem is that we are in a weak position, to the cost as result of their poor performance and neglect to the needs of their customers (assuming that health providers are their customers and not insurances), has to be added the cost of a transition and the integrity of data. If a healthcare provider offers their service with a similar performance Rxnt gives, licences would be suspended.
PROSPrice. No other thing to mention because time is money and direct patient care. Rxnt performance takes away such valuable times. Then, not even price is good.
CONSSlow, frequent changes in the system that are followed by poor performance, system drops or freezes often, lag time from page to page, worsened year by year, do not solve problems, results in longer administrative times in detriment of productive work. Adds to the complex system used by health insurances to obstruct access to the services they offer, delay payments, etc. Health care time is spent in two areas: patient care and administrative documentation. The more administrative time on each patient, the less productive time, the lowest the number. The goal of technology is to gain in efficiency, to at least produce more in les time. RXNT is the opposite, really I would not be surprised if it is owned by one of the health insurance corporation.
John
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
The best EHR/EMR out there
Excellent. Never had a problem once in 2.5 years
PROSEase of use. E scripts. Flowsheets. Comes with everything you need
CONSNothing I don’t like about RXNT to be honest.
Reason for choosing RXNT
Affordability and good ratings
Reasons for switching to RXNT
Symplast was not fast at all
Paul
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2021
RXNT review
Well and worth the purchase
PROSEase and cheapness to of EHR. Also the physician had used this software before
CONSMeaningful use is limited, MACRA/ MIPPS limited
Reason for choosing RXNT
Cheaper
Reasons for switching to RXNT
Cheaper
Susan
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Excellent source for electronic prescriptions
very happy to use this product. All the trasnferring prescription or pharmacy identification were always corrected the same day or within the hour.
PROSthe ease and immediate technical support, if needed.
CONSnone I have no problems with the system. I have not have any issues with the system that were not corrected.
Reason for choosing RXNT
I never had any problems with this website
Amanda
Alternative Medicine, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Absolutely Horrible.. don’t do it!!!
Horrible .. it will be your worst nightmare. Do not go with this system! I will spread the word everywhere I can
PROSAbsolutely nothing this is been a complete nightmare! Don’t do it!
CONSIf I could give customer support a zero I would. You are basically on your own to try to navigate this horrendous system. I cannot wait to switch. Please save yourself the time and spend the extra money on a different system. Wish I would’ve went with epic.
Reason for choosing RXNT
Cheaper and seemed basic and easy to use. However, this should’ve been my first clue that with basic you spend extra time and energy doing extra work.
Vendor Response
Hi Amanda, we're sorry you've had trouble with the system and with our customer support team. We can assure you that our support staff works hard to ensure that issues are addressed promptly and effectively, and we are 100% committed to resolving customer issues. While we understand that this situation may be frustrating, we prefer that feedback be communicated directly and in a professional manner. Our team has already been in contact with you, but please reach out to connect@rxnt.com if there's anything else we can help you with!
Replied March 2024
Lina
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
E-Rx : Easy to install, easy to use
Our experience has been excellent. Easy to install, easy to use, very good customer service. My Project Coordinator [SENSITIVE CONTENT] has been very very responsive and a huge help with big and little issues. She always responds to me. [SENSITIVE CONTENT] is the best!
PROSEasy to install, easy to use. I am an admin who takes the messages off our Prescription Refill recorded line and enters them to the four doctors' pending Rx lists. I use RxNT E-Rx every day and almost all day! There have been a few small glitches, but RxNT has worked quickly to resolve them.
CONSAs the person who enters prescriptions for multiple MDs, I have run into one issue. I you happen to forget to change the 'writing as' doctor before entering scripts for a particular patient, you cannot change the name and keep the info you have already entered. It's not a big deal for one script, but if you have entered multiple scripts or dose changes or new medications, and then realize you have done so under the wrong doctor, you lose all that info when you change the 'writing as' doctor. I have sent my idea to the RxNT development team and hope they are able to change this.
Reason for choosing RXNT
another of our offices was already using this product
Tara
Medical Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2022
Only use for cloud storage
Poor. Implementation was clunky, the templates still are not correct, and customer service has been apathetic at best and generally unresponsive to customer needs. Would not recommend. Looking in to switching, which will be onerous to switch over all chart records - but this is clearly not designed for ease of use and client support.
PROSShould - in theory - be easy to use, however, there are many flow problems and steps that make it not entirely user-friendly. It's a glorified Cloud storage solution.
CONSDo not expect your needs to be met efficiently or any problems addressed quickly. Customer support has - by far - been an arduous experience using this product. The faxing system is frequently broken or down, thus crippling practice flow. No care on the part of the support team, still has not been resolved in over a month, leading my practice to find another solution for faxing chart records - as we can no longer fax directly from the patient chart. Support does not reply and does not send updates as to when we might expect a resolution, thus leaving the problem in limbo.
Reason for choosing RXNT
Price; seemed straightforward, but I guess you get what you pay for.
Corinne
Medical Practice, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2023
Not good
Customer service is the worst part about this company. They frequently have notifications for “outages” it is a really laborious process to set up trainings or get any kind of assistance from customer service. Also, when the sales representative discussed the products, they did not mention anything about the 14 month commitment to subscribing. When this was discussed with customer service after trying to cancel the subscription, they apologize that I was not informed of that and told me that person was no longer working for the company. There’s been quite a bit of employee turnaround since I’ve signed up for this service two months ago. Took multiple attempts at canceling to finally get someone on the phone and have it confirmed.
PROSE prescribing from RXNT app was easy to use
CONSAccess to patient portal for the patients is a tedious process, requiring multiple steps with emails frequently going to junk mail. The interface is too busy and not intuitive for daily flow of quickly accessing notes and prescribing features through desktop. Recommended to use a large monitor while using Chrome which is inconvenient if you’re trying to chart on a laptop using any other browser. Can only access appointments an E, prescribing from the app, no ability to chart from there.
Reason for choosing RXNT
Left RXNT after 2 months and am currently using another software.
Yael
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Overall good product
Generally smooth to utilize as noted above.
PROSOn a day to day basis, the EHR, scheduling and e-prescribing functions work well.
CONSA lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down.
April
Mental Health Care, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
The best experience to date!
My sales representative, Kelsey is the best sales professional I have ever worked with. I've been using the prescribing software for many years and Kelsey has always been responsive in a prompt manner and quickly resolved any problems I experienced.
PROSThe prescribing software is the best I've ever used. The prescribing software is easy to use and very efficient. During the early stages when electronic prescribing became a requirement in my state, my sales representative, Kelsey was instrumental in resolving problems with my token. When my token was not working,, Kelsey quickly made arrangements for another token to be mailed to me. She made sure the process was seamless. Kelsey has always made herself available to answer my questions without having to play phone tag which is what I experienced with other problems vendors.
CONSI wish the manual for the medical records portion was more detailed. I am still struggling with finding the time to schedule a tutorial but am so satisfied with the prescribing software that I am determined to schedule a tutorial so I can begin using it fit all of my patients. .
John
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2023
Ripoff Artists
Reasonably good program while I used it. Worthless when I needed help.
PROSSoftware works well - a few glitches, but no major troubles.
CONSI used the software for over a year and found it useful. I then had a practice change and no longer needed to use it, but forgot that it was an "auto renew" payment system. When I was informed it had renewed I contacted the company immediately and was told I was out of luck - that they don't issue refunds. I had to pay them over $700 for a program I no longer used and had no intention to use. Customer service was of no help. Unethical, unreasonable.
Jayne
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
RxNT
Overall, satisfied.
PROSEasy to use, available for mobile use--helps with after hour requests.
CONSI cannot get the technical department to contact me. The font in the software is too large and I am unable to see a full prescription in the panels for Pending and Pending Requests from the Pharmacy. They are now telling me I need to contact an IT person because changing the font under settings in my computer does not affect the font in RxNT!!! Need more reasons for voiding a prescription--the ones given sound like the patient is at fault which is often not the case. Way too easy to have two profiles for one patient (when a pharmacy sends in a request vs. when we enter the patient) over a minute discrepancy--i.e., one has listed the home phone and the other has listed the cell phone, but address, name, and birthdate are all the same. Trying to figure out the discrepancy and getting the two files merged is sometimes impossible!
Huma
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Love the whole package
Great! Customer support has been there to sort out any issues that arise.
PROSThe full suite helps connect all pieces running a medical business; from scheduling to EMR to prescription and to billing; all connected and things get done with some clicks only
CONSInability to post patient's co-pay to their account at the time of their appointment; this only gets posted once the insurance returns claim.
Reason for choosing RXNT
Ability to grow as my practice needs grew, RXNT made financial sense in this growth as well.
Kenneth
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed November 2021
Long-time user, getting more and more frustrated.
Frustrating. Their support hours are only Eastern Time. Being on the West Coast means we're out of luck if any problems occur during our afternoons.
PROSIt was an easy transition from paper, and was probably pretty good when we started using it many years ago. Unfortunately, they never stayed with their strengths.
CONSThey need to have developers work with users!!!! Development always seems to have their own agenda, not contemplating how it affects end users. They make "improvements" that totally mess up our work flow!