I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day.

There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family.

The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business.

Excellent. Never had a problem once in 2.5 years

Ease of use. E scripts. Flowsheets. Comes with everything you need

Nothing I don’t like about RXNT to be honest.

Terrible. No access to the software, no access to training, the onboarding coach has zero knowledge of how to set up the software or to help in any way. The software itself is not user friendly and the language and set up is extremely cumbersome.

None, I have never been able to get full access or develop the system

There are no available trainings online and trainers are not available for weeks, you are not given full access to your software, there are hidden contract terms that are never disclosed - term of contract, requirement for ads, lack of training accessibility. The system is not user friendly and there is no support for getting it set up, which you are responsible for doing on your own. It is advertised as taking "15-25 days" for full set up but once you pay, they report that it will be 8 weeks. It is advertised that you have acess to support anytime but you have to schedule a training and the EHR trainings are set out one month.

Well and worth the purchase

Ease and cheapness to of EHR. Also the physician had used this software before

Meaningful use is limited, MACRA/ MIPPS limited

This is especially useful for keeping up with medication compliance with patients, and with the escribing requirements of various states, as we have patients in multiple states.

The data base is very large, and it works seamlessly with other prescription management software. We are able to customize prescriptions, and use the PRN option for more complicated prescriptions. The Support team has always been extremely helpful, willing to stay on the phone until the problem is solved, and able to talk us through any changes in software.

I appreciate the need for ads, but they can be a little intrusive. The website occasionally makes design changes that are not always intuitive, so there is a learning curve whenever changes are made.

Bad.

E prescribing for medications. That’s about it.

They will lock you in a 1 year contract without telling you until you try to cancel. They have the worst EMR. It is very old and not user friendly. You can not customize it. If you reach out, they would tell you that it would take weeks. I waited for 8 weeks and my template was still not made. I emailed them to cancel and they said I’m in a contract. I could not use it for my family practice. My advice: find another one. Don’t be fooled with the 4.3 reviews. That’s the mistake I made.

RXNT will help us get rid of the paper files and give patients the option to review documents from the portal. It has been a bit of process getting the CPL integration set up but I think it is working well. We just wish RXNT was able to come to our office to help with the overall set-up & use of RXNT. Our facility is unique in that we just don't bill for insurance, she collects cash for non-insurance billed products.

It is a little confusing and overwhelming to navigate but we are not using it at 100% right now

The system is very slow. There is a long lag time when trying to navigate on the program.

very good and easy to use, good price

very easy to use, and good work flow, secure system

billing part sometime hard to contact when has billing problem with insurance sometimes

Terrible when you have a problem after hours or on weekends ds

Works good when it does. Real issues arise when it stops working as it is designed and you need help to get it back up and running in a timely fashion

I experienced a bug in the system over a holiday weekend starting at 2 pm Friday afternoon until MOnday Moring. I was hindering in prescribing palliative meds for dying patients all weekend long. Absolutely no response from tech support during this time. When they finally responded via e-mail 72 hours later, they sent me videos that did not address my issues and closed my case. For a service that is vital to medical practice that operates 24/7, I expect competent tech support that I can access 24 7.

There are issues with messaging, editing appointments that may take days for support to help with. Due to compliance issues it may be important that admin or owners do not have access to all information in RXNT; once a patient is active only licensed or physician should have access. Admins should also not have the ability to read messages between clinicians and physicians/clinicians.

Somewhat easy to use; takes time to understand what each screen means and the process for each task.

Messages should be secure between clinicians/physicians, not accessible by admins or others. When an appointment is scheduled with another provider on the same date as a regularly scheduled appointment with a different provider in the same practice-it should warn or prevent this.

Hate it. Maybe if someone could fix one of our issues or actually call us it would be a different story.

I like that the program is cloud based and can log in from anywhere.

Misled into thinking RxNT would transfer our existing patient information and health history. After we signed on, we were told it would be an additional $3k. Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks. We kept receiving "too busy try again later" notices. Our prescription issue still isn't resolved and have been waiting for [SENSITIVE CONTENT HIDDEN] to respond/solve via email for over a month. We are basically overpaying for e-script service because we cant successfully use the other functions.

If I had a choice, or a say in our practice using this software, I would change it ASAP.

The price of the software is better than most, but you get what you pay for.

The fact that you don't know if it going to work properly when you 'try" to log in. When they update something, 2-5 other things don't work properly.

We were with them for many years, AS THEY GREW THEIR PROCESS TO IMPLEMENT CHANGE AND NOT CUSTOMIZE PER PROVIDER REALLY IMPACTED BEHAVIORAL HEALTH PROVIDERS. WE WERE NOT THE PRIORITY - BIG ISSUES WITH DUPLICATE PTS BY PHARMACY AND NOT ABILITY TO STOP IT.

MDs liked EMR except when duplicate charts were created- simple but major changes without notice and printing different types of encounters was painful.

Crashes, ERA posting in error not doing adjustments, duplicate charts from pharmacy created, claim scrubbing gets stuck, slow in billing and scheduler

Pro: customer support is very responsive. Con: several times emails have been sent with screenshots of the issues and the tech's response is basic user instructions that do not actually resolve the problem and feels condescending. Would rather it take a little longer, do a screen share with the the tech, or whatever it takes to make sure the actual problem is understood by the representative so that they can give a proper resolution the first time. The billing portion of the software is easy to use once it is set up. However, RxNT partners with Change Healthcare which can be difficult to communicate with of you are not tech saavy.

The ease of billing once the product is set up is nice.

The reporting feature is less user friendly than other software I have used.

It was difficult to implement last year. We had to speak with several representatives to get both NPs up and running. The instructions in each email did not follow the actual steps required to get started. We also did not receive several emails which delayed use of the program.

E-prescribe is what is most liked about the software.

It would be nice to have the ability to pend medications without being required to select a provider. We have several providers in the office but no assigned patients. Our MAs would save the providers time by being able to pend the desired medications for patients allowing the NPs to select and approve them. In addition, it would be helpful to quickly see how long the medication has been prescribed (rather than browse through several pages in e-prescribe) as we are in a state that mandates 12 weeks for anorexiant.

The overall experience with RXNT is great. The system completes all necessary requirements for our agency to remain compliant with Mental Health contracts.

The ease of ordering medications from any pharmacy. Having the ability to export records.

Lack of demographic information and outcome data.

Like many of the features but they are very glitchy and updates are slow.

Online records management and online access

Customer service is poor. It's impossible to get help especially if you need it quick.