--- title: "RXNT Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RXNT. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RXNT is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [e-Prescribing Software](https://www.softwareadvice.com/medical/e-prescribing-comparison/) / [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) / RXNT Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/rxnt-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/rxnt-emr-profile/alternatives/) # RXNT User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 513 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 293 reviews (57%) - 4 stars: 149 reviews (29%) - 3 stars: 33 reviews (6%) - 2 stars: 15 reviews (3%) - 1 star: 23 reviews (4%) ### Most mentioned pros - There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. - I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser - I can search and navigate through my patients' records and customer support is readily available in the event I encounter any issues. ### Most mentioned cons - I've also had multiple complaints from patients that they get locked out of their accounts and can't get back in. - To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. - There stance in this recent authentication process to me is medically dangerous as patients on controlled drugs who can't come off cold turkey must have had their Rx's delayed because of the absence of support staff to teach MD's to use new system. ## RXNT customer reviews Showing reviews 1-25 of 513 (page 1). ### Benefits outweigh the cons - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like most about RXNT is how easy prescriptions are to adjust and submit, and how easy it is to respond to requests from the pharmacy. #### Cons It does not always work well with Safari, I often have to refresh the page. It is also difficult to reach an actual support person, it usually takes a day or two for them to respond. Also if there is an issue on their end with the authenticator for controlled substances there is no other way to submit them until it is fixed. --- ### Amazing check in and scheduler! - Overall rating: 5/5 - Reviewer: Gracie M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! People are great and very easy to flow through. Every problem I thought I have had has been easily fixed! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that RXNT is beginner friendly and has an amazing team to help guide through! I was very concerned having to learn a new system and it was very smooth. #### Cons If I could change anythign it would not be having duplicate tabs open with different patients. I am terrible about multi-tasking and like bouncing from patient to patient. #### Reasons for switching to RXNT RXNT is more mental health based and more affordable for one provider. --- ### THEY PUT PATIENTS AT RISK - Overall rating: 1/5 - Reviewer: Marino M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered They suspended our service without any notification. We were unable even to see our appointments and medications for close to 2 weeks. Last year when weI wanted to change to another company they told me that I need to notify them over 60 days in advance. They send you from one to another person and nobody does anything to solve a situation. Even that they suppose to have a team to solve emergency situations, they do not care if the patient is unable to receive their medication for several days. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros NOTHING! They use to be a good afordable company but is getting worse and worse and much more expensive. #### Cons Very poor Customer Service. Very poor communication. They do not provide an specific person responsible for the account. #### Vendor response Hi Marino, thanks for your feedback. We recognize that delays in medication delivery can negatively impact patient care, which we strive to avoid. As such, starting one month before a DEA expiration date, RXNT provides proactive alerts in customer accounts to update required information and maintain system access. RXNT requires 60 days' written notice of termination before a subscription’s renewal date, as outlined in our Terms of Service. In 2025, you requested cancellation and in 2026, your account was canceled accordingly. After your subsequent renewal request, we have worked hard to restore access to your account. However, DEA verification was required and can take time. Regarding pricing, every year we continue to invest in product enhancements, new features, and ongoing platform maintenance. To support these improvements and rising operational costs, we periodically adjust pricing. However, our E-Prescribing software pricing has increased by just $15 over the last decade. Replied May 2026 --- ### A Reliable, Efficient EHR That Supports Real Clinical Workflow - Overall rating: 5/5 - Reviewer: Jaime S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RXNT has been a reliable, efficient EHR solution that supports both clinical workflow and administrative operations. It reduces documentation time, improves patient record organization, and keeps the practice running smoothly. The system is stable, secure, and easy for staff to learn. Overall, RXNT has been a strong asset for delivering high‑quality, organized patient care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RXNT delivers a streamlined, intuitive workflow that genuinely reduces administrative friction in a busy medical practice. Charting is fast, templates are customizable, and the system stays responsive even with large patient volumes. The EHR, e‑prescribing, billing, and scheduling modules integrate cleanly, eliminating the “multiple‑system juggling” that slows down many clinics. Customer support is consistently available and helpful, and onboarding was smoother than expected. The platform feels stable, secure, and thoughtfully designed for clinicians rather than for IT departments. #### Cons Some advanced customization options require extra steps, and reporting dashboards—while functional—could benefit from deeper analytics and more flexible filters. Occasional minor interface quirks appear after updates, though they’re usually resolved quickly. Mobile functionality is good but could be expanded further for physicians who chart on the go. --- ### Senior Billing Manager - Overall rating: 5/5 - Reviewer: Kristina S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. User friendly. Several our patient enjoy having the ability to access their account especially to make a payment #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support Patient management Charting Patient records Note and Chart Templates Overall support provided to run the practice #### Cons At the time, RXNT provides an excellent software for your practice needs, including patients having access to the portal. --- ### RXNT Review and Experience - Overall rating: 5/5 - Reviewer: Jaelyn G. - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with RXNT has been nothing short of great. System is user friendly and provides easy access to patient records in a timely manner. I have not experienced any significant issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I enjoy most about RXNT is how easily accessible it is to view patient records and the security code needed to access RXNT in general. I also appreciate that I am able to view which pharmacy is being utilized to refill/ send new scripts as well, to aid in helping the patient identify which pharmacy (myself as well) is being used to refill medications. The pharmacy listed also includes the phone number, and pharmacy location, which is convenient. #### Cons What I like least about RXNT is that patients are often times listed more than once in the system, resulting in duplicate entries. This can make it time-consuming to determine which entry is the most up to date and ensure I am working with the correct patient information. --- ### Review RXNT - Overall rating: 4/5 - Reviewer: Kamil J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is very easy to prescribe and has prompting if one needs help It sends the scripts immediately to pharmacy It keeps record of past scripts and reminds you when renewal are needed #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is separate from patient's EMR So I can order without looking for patient's EMR It has all the medications and medical equipment #### Cons Face scanning when you send scripts using cell phone This is not working well so I need to use both computer and phone for controlled substances --- ### RXNT for the Win - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RXNT has been awesome with training and help when needed. It keeps our records orderly and flowing. Love that patients can make payments online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used RXNT for a couple of years now. I use several different EHR and RXNT is by far my favorite. The customer support is outstanding! The application itself is very secure, easy to use and ensures patient records and patient managment are complete. I always recommend to new clients!! #### Cons There truely is nothing I dislike about RXNT. I have had no issues and I have used for a few years.. --- ### Would highly recommend product - Overall rating: 4/5 - Reviewer: Rachel O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been good as far as being able to sit in controlled substance orders for nurse practitioners that I supervise. Training was adequate and overall there was helpful support staff. I do wish that they had more extended hours. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked that the providers I supervise were able to create an order and I was able to review and send without having to write the order myself. I liked that you could send multiple orders at a time for one patient. The support staff was readily available and was able to resolve some issues quickly, even while I was out of town. #### Cons I did not like that. It was a separate program from the EHR and that it was not easy to review a patient’s chart from the RXNT, but that you had to open a separate platform. --- ### Exception product with great customer support - Overall rating: 5/5 - Reviewer: Becky B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RXNT ease of use was overall helpful in getting the prescribed medication (s) to the patient in a relatively timely manner #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciated the helpfulness of the customer support team and appreciate having templates for frequently prescribed medications to help with time management #### Cons Not integrated with our system resulting in an extra step after entering the initial order to send prescription to the provider. Extra steps leave room for error. --- ### RXNT better than - Overall rating: 4/5 - Reviewer: Sam N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good integration between EJR and PM #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy of use, flexibility in the program, and mental health focus #### Cons Some software instability and inconsistent onboarding protocol #### Reasons for choosing RXNT Software Costing and Mental health focus #### Reasons for switching to RXNT needed to upgrade the software, improve patient experience --- ### Satisfied with RxNT - Overall rating: 5/5 - Reviewer: Stacy H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this has a good system for us after learning how to effectively use it and working out the kinks in the beginning. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This system is very affordable and easy to use once you learn it. It is very easy to enter a new patient in the system and completing the required fields. When I have had to call customer support, she was very responsive, helpful, and said she would take my suggestion back to the team. #### Cons The initial training for the platform was not the best. We were expecting more from it. With any new system and never have seen the screens before, it was a bit overwhelming. Now, of course, after being on it for a couple of years, we know how to navigate it. --- ### Hooray for RXNT - Overall rating: 4/5 - Reviewer: Theresa F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had positive experience so far. It's a user-friendly system that offers a robust atmosphere. I look forward to a deeper experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of scheduling and patient follow up. The reports are easy to run, and we will be learning new ones once the other modules are purchased. #### Cons I don't have cons yet. We are going to be purchasing more modules in the very near future and my input of any cons may appear. --- ### RXNT for prescribing - Overall rating: 5/5 - Reviewer: Rachel H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! Easy to enter patient prescriptions, track prescriptions, refill prescriptions, and even cancel a prescription if needed. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RXNT is safe and secure, yet still easy to use after setup. Prescribing for patients is quick and efficient. #### Cons The initial setup takes a few minutes, but it is so worth it in the long run. Having a safe and secure prescribing program that is compliant is essential. --- ### Works the Way You Do. - Overall rating: 4/5 - Reviewer: Tim O. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, it has been relatively intuitive and easy to navigate. It feels very searchable. The layout is simple, open, and easy to interface with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Patient records are easily accessible. Allows for personal customization to facilitate my personal workflow rather than requiring me to work according to a fixed workflow. #### Cons No cons at this point. Just started using it. I would not consider this an actual con, but I suggest the navigation buttons be placed above the individual record listings rather than on the left side. Just a personal preference, but not really a negative. One con which I'm sure you hear often is the ads at the bottom of the screen tend to slow my computer down. I will look into ways to get them removed as some point. --- ### Gets the job done! - Overall rating: 4/5 - Reviewer: Joe B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, attentive customer service. Always replied within a day, which is outstanding compared to insurance companies I've been calling lately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy prescribing. Integrates with our EHR and remembers the patient's demographic information and preferred pharmacy. #### Cons Not necessarily cheap for a small office. We had to jump through some hoops to perform a change of ownership of the practice without buying additional subscriptions. --- ### Probably the best prescribing EHR there is - Overall rating: 4/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RXNT has the back end infrastructure to be a robust healthcare EHR solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free. #### Cons There was minimal support at times, but an overload of automatic emails to my inbox, which seemed unnecessary and became annoying. --- ### Pleasant Experience with RXNT - Overall rating: 5/5 - Reviewer: Crystal F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with RXNT. If I have a question I can search through topics or I can chat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so user-friendly and easy to navigate. If I ever had an issue, I could search for a training deck or chat with someone. Everyone was so friendly and easy to work with. The training was amazing. #### Cons I think the set up should be more streamlined and easier to complete. #### Reasons for choosing RXNT RXNT was more cost-effective than Cario. --- ### Cheap, but functional - Overall rating: 3/5 - Reviewer: Gene Z. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Customization of the template. The copy of the desired template was submitted and it was implemented by RXNT team #### Cons Frequent outages, can not insert physical exam once the template is chosen, can not make “cpt cluster”. Can not loft template. The EMG TURNS OFF EVERY DAY AT 12.21 am and it has to be restarted. It does not save info instantaneously and on multiple occasions you need to retype what was typed before because it did not save info #### Reasons for choosing RXNT It was an emergency after being hacked, we needed something “instantaneous”. The implementation of RXNT was available at the shortest time #### Vendor response Hey Gene, we're sorry to hear that you're having trouble with outages, templates, and autosaving. I'm sure that's been frustrating, but we're here to help! Please reach out to connect@rxnt.com with more details on your current issues or if there's anything else we can help you with. Replied August 2024 --- ### Worst Company - Overall rating: 1/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered We have been with RXNT for over a year. Was great when we first started, now we spend all day submitting support tickets. You can never get a hold of anyone over the phone. Its hard to run a medical office when the website is always down. All they every want to blame it on is your cache or cookies to be cleaned. You can only clear it so much over and over and over. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, the system is always not working #### Cons That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed. #### Vendor response This user is no longer a current client of RXNT. We're sorry they had trouble with the system and with our support team, however, our customer service team works hard to ensure that issues are addressed promptly and effectively. The former client communicated their frustration in a disrespectful, threatening, and verbally abusive manner. This was unacceptable and RXNT does not tolerate customers treating our team members in such a manner. We are committed to resolving customer concerns, but we request that communication be conducted in a professional manner. For any concerns related to the review above, please contact connect@rxnt.com and we'll be happy to help! Replied March 2024 --- ### Not Recommended. - Overall rating: 3/5 - Reviewer: Marthel P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Overall RxNT performance ranges from NOT GOOD to MEDIOCRE. Despite the stress of uncertainty switching to another EHR company, the lack of appropriate response to our requests and their knowledge of placing patients at risk by not solving e-prescribing overdue problems warrants change. . Onboarding was a nightmare, we had to deal with a RxNT Clearinghouse contractor directly who neglected to complete all enrollments for several weeks, it delayed functionality and ability to bill timely, despite our complaints and affecting our practice income RxNT bilked from day one, to keep afloat we had to keep paying the old EHR and RxNT. interface with clinical labs has been also challenging because you have to do the legwork. Still dealing with lack of full Med data, monthly charges still unresolved for an incomplete suite eligibility of benefits information is MOST unreliable, staff prefers using other sources are several benefits but offset by their inability to solve the issue above mentioned which is months overdue. The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations We have been working on switching to another company when COVID-19 hit. We had to delay switching, the bright side is, It gives RxNT an opportunity to correct problems and to us more time to evaluate choices more carefully. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros RxNT basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later. #### Cons CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message. When RxNT was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not. After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience. --- ### Great prescribing program - Overall rating: 5/5 - Reviewer: MARTHA S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RXNT's prescribing program makes it easy and quick to prescribe accurately while easily maintaining complete, accurate records. I use it for all my prescribing, and I would not want to change. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest reason I started with the RXNT prescribing program instead of some other company's program was that the representative I was working with was very responsive to my tight timeline and promised to get me set up lighting fast, which he did. There was superb customer service up front. But since I have started using it, I use it for all my prescriptions because I love the ease and speed of prescribing, and the ease of maintaining prescription records. #### Cons A few times I have noticed things that the program seemingly could not do - and then when I have checked with RXNT Support, I find they can show how to do what I need to handle the need that has arisen - like, if I want to prescribe a brand new, newly approved medication that is not yet in the system, there is a way to add it, and Support showed me how. So - there is really nothing not to like. Everything works for me. --- ### Best EMR for your money - Overall rating: 4/5 - Reviewer: MARISOL V. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive. Customer service is outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use, and ease of training new employees to use. #### Cons Sometimes the systems is a little slow which causes delays in patient management. #### Reasons for choosing RXNT RxNT was chosen because of the overall ease of use and ease of learning how to navigate the product when Medical Practices had to switch to Electronic Patient Charting. --- ### Useful but needs a lot of improvement in support and ease of use. - Overall rating: 3/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Being cloud based helped ease of use but having system freezing and crashing multiple times throughout the day and night, and lack of adequate and immediate support makes me think if I should stay. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I liked the billing system, customizable templates and e-prescribing. #### Cons Inadequate support staff to train you, even the supposed online chat support do not respond right away even though your #1 in queue, and requests can remain pending for hours to days. #### Reasons for choosing RXNT Billing options, cost, and was told that support is easily available, not the case though. --- ### Overall good product - Overall rating: 4/5 - Reviewer: Yael S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally smooth to utilize as noted above. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros On a day to day basis, the EHR, scheduling and e-prescribing functions work well. #### Cons A lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/?page=2) --- RXNT Reviews, Pros and Cons - 2026 Software Advice