Truly a lifesaver. I feel like I am not a business person, but simple practice simplifies so many aspects of this.

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.

Simple Practice is an all one solution for small private practices- it's not only a user friendly electronic health record, but an insurance billing platform, staff tracking if you have independent contractors or employees, secure messaging system, telehealth platform, source for quality continuing ed, weekly inspiration, revenue tracking, and all the tools you need for a easy digital client onboarding process.

As an experienced clinician and small private practice administrator I find this software easy to use and the SP team really does take user feedback seriously and updates and adds features regularly. The roll outs of changes are thoughtful, with good lead times, and always a net improvement in user experience (so far). Reports are detailed enough for me to keep an eye on revenue, independent contractor services, and I can easily update forms and communicate with team members and clients confidentially. Also, online scheduling and the Client portal make client onboarding a breeze without hiring a receptionist.

I wish I could run reports based on services provided and/or detail of services provided to clients with specific payors.

Zero

nothing nothing, nothing, nothing nothing, nothing

Can never find the progress notes information or anything else worth the costs

I am a brand new user and apparently made the mistake of trying to set things up over a holiday weekend when SP team is away. That's not their fault. Since I haven't been using it for long I can't comment on all the features, but i will say I'm considering asking for my money back after spending two days adding my client info and getting repeatedly frustrated. I pretty much just wanted software that would organize my clients info ( dx codes, different fees) so making receipts would be easier. And I was considering online scheduling. I'm not sure this is the best solution. I've been in practice for 14 years and this is my first attempt at using software for note taking. I should also say my growing edge is being patient with technology. I wish i'd just paid someone to set it up for me because I don't find it fun to figure it out. Once it's all set up maybe I'll love it, but the problem is they sent me this option to review two days after I started data entry. I'll get more specific in the pro and con section.

Adding clients in calendar seems relatively easy. Since i have sliding scale i like that i can personalize the amount they pay and keep it clear and organized. Don't know how it will work, but I am excited to be able to have a credit card payment linked so I don't have to ask clients for their card each time.

There are a lot of buggy things where you have to add what the system wants vs being able to customize info. While Adding new clients the option to add an email or address didn't automatically show up, and since I wanted to have all that info for receipts I tried to figure out how to do this. Under editting client info each time I tried to add their email and home address when I pressed save it would automatically change the name and phone number to my name and number. No idea why this would happen? Perhaps a special bonus mindfulness test? This process took twice as long because of this. Eventuslly i figured out if I just added an email and pressed save , then added address and saved again it seemed to be ok. Also cutting and pasting info didn't work. I kept being told it was an invalid email. It doesn't like if there are any extra spaces. Then adding cpt... I have questions, since I charge more how if will all come together on the invoices/receipts. I just wanted to upload my forms I created and I did not find this easy. Have yet to figure it out. Unnerved to even touch the billing / invoicing but that's why i bought the software so I'm waiting to get SP support since my friend who uses it said he's inexperienced with this feature. Even submitting this review it insisted on me adding an organizational name. What if their isn't one?

Overall it has been a great experience.

It is easy to use. The calendar is straight forward. The videos are hippa compliant which is what most therapists look for. Everything is in one place which makes it great (notes, chart, intake, assessments, insurance codes, superbills)

Sometimes the video doesn't work due to some cache that has to be cleared to use. Sometimes clients do not get the video link

Simple practice was introduced to me and my [SENSITIVE CONTENT] during a medical conference we attended during the early stages of setting up our private practice. Thankfully, it came at a time when we were still developing our core processes and workflows, so it was able to shape our systems right from the very beginning.

Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth.

The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not.

In my experience, SP makes it impossible to cancel your subscription, which in my opinion and experience feels intentional. They hold onto your business by making it very difficult to terminate because their “product” is substandard. The platform is awful. In no way is Simple Practice simple to use. But it sure is simple for them to continue use to collect your money every month. I had to reach out to their bots for help which was not helpful either. As I write this review, I’m unable to end my subscription and will be forced to pay another month for a service I do not use anymore. No other choice but to take legal action.

I do not like anything about simple practice.

SimplePractice allows me to operate my private speech therapy practice efficiently, and does not cost an arm and a leg!! I highly recommend this product.

I pay much less for this software than for a similar product I used previously. The software is user friendly, and customer support personnel respond quickly when I have a question.

There are some limitations. For example, clients can't easily upload documents to the portal, creating templates for documentation is tedious, etc.

I find simple practice to be incredibly user friendly and intuitive. It was easy to figure out and teach to clients, and does a majority of the tasks I need for my business. Client portal is easy from what my clients say, and even includes a chat feature through which they can chat me.

There are some features I wish the middle tier offered that you have to pay much more for, for instance calendar syncing is a pretty standard feature that isn't available unless you purchase the top tier. I also wish I could be a supervisor on other users accounts without having to use a separate email address.

The easy of easy and the ability to streamline the patient billing process with insurance

None that I have at thing point with limited experience with the software

Easiness of ordering products online or by phone

There is not much of a variety to choose from.

User-friendly interface that makes it easy to use

The learning curve but the support offered will allow you to overcome it.

My experience has been good overall. I think they make a lot of aspects of treatment easy which is good given their name. I don't like very many EHR's in the world because all they care about is practice management and are pretty terrible for high-volume clinical tasks - which makes them indirectly quite expensive in terms of labor to use. I think SimplePractice is a good balance between the two - though their reporting and practice management is still pretty weak.

I really like their balance between practice management and clinical documentation for a small practice, as well as the degree of customization for forms and documents. Their portal is pretty easy for clients to use (I rarely get people having trouble with it). I like their booking widget for my website. The telehealth video/audio quality is very good. Their help database is one of the better ones I've seen, lots of great articles and clear instructions that seems to be kept up to date.

Their settings menu is not intuitive and you have to hunt around to find the setting you are looking for. CEU offerings are not on topics of interest to me. Their clearinghouse doesn't have one of the carriers I need. Reporting and practice management tools are weak. Their paid therapist collaboration group where potentially sensitive information is discussed is hosted by Facebook (perhaps the most untrustworthy and unethical software company on the planet) AND they charge us to be invited to participate on a platform that doesn't cost SimplePractice any money to host other than maybe some moderating? That doesn't align well with the brand reputation and quality of SimplePractice and isn't really a good value for the money (in my opinion).

Overall would recommend to anyone with a small practice who is willing to put the time/effort into creating their own templates.

Overall this software is very intuitive. It's relatively easy to customize and I love having my documentation in billing all in one place for such a low cost. The customer services is exceptional. Anytime I have a question I simply send a message and link and I have a helpful response within 24 hours.

As a pediatric SLP, I have had to create my own templates for pretty much everything due to insurance requirements and the nature of my assessment and treatment. This can be time consuming for sure. I would love to be able to use the telehealth software, but I really need to be able to give the kids remote control in order to keep them engaged and as far as I know that isn't a feature at this point. The billing can get confusing, but the customer service has been incredibly helpful with this and I feel it's mostly due to the complexity of the billing for that client more so than the software.

My overall experience has been fine. However, I'm extremely disappointed with recent decisions and practices of Simple Practice. They recently emailed users notifying them of plan and pricing changes, asking customers to select a new plan before March to ensure access to their account. However, they were NOT clear that selecting a new plan before March would incur a prorated cost for the difference in plan price. They also took away basic features on the lower two tiers and made them available only on the top tier plan. I am a single clinician with one biller and am forced to use the most expensive option, resulting in a 68% rate increase without warning. These two moves are unethical, and frankly, extremely poor customer service.

I appreciate the user interface on the website and app. It's easy to use and pretty intuitive. I enjoy being able to create custom forms and send text reminders to clients. The setup for a new client is quick and I'm able to send all required paperwork with ease.

Some of the options on the app are limited, such as being able to see claims (payments/adjustments) and a few things are hard to find, such as adding an insurance card to existing insurance (it's there, you just have to dig a bit). On the website, the claims can be a bit clunky to click through, as well as some things feeling redundant. I also dislike that you can't set the calendar appointments to auto generate a specific appointment time (the default is always 50 minutes and I have to change that manually each time). Also, customer service is extremely lacking. There's not an easy way to get to speak with a real person for issues.

SimplePractice is very good software for mental health. However, all the options and features lead to complexity. This isn't necessarily bad design - it's simply that there are so many things the software does that there is a lot to learn. Even if you're good with software, implementing the whole package in the condensed time frame required for starting up means that there are times when you'd love to talk with a support rep. It's not that it isn't physically possible to speak to a live person about using the software. It's that by the time you actually hear from a live person, you've either solved it on your own through hours of your own labor, found a work-around, or decided not to use the feature you needed help with.

Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive.

SimplePractice offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software. You'd think that princely sum would enable the occasional conversation with a support team member. It may, but I haven't been able to see how to do it. Have a look at the SimplePractice website and see if you can find a number to call for support. I could not. To be fair, they have a large number of videos which clearly explain how to use the software. They're very good, especially if you know which video you need to watch. Bottom line is when you're working a bunch of hours, stressed by carrying a full case load, trying to implement this very comprehensive software, you could use a friendly hand on the phone with set-up. At least, I could. Instead, I got (best case) 48 hour turnaround to emailed questions. For $99/mo, I feel like I should be able to call them now and again.