Good overall. The one other thing I would like to mention is that you can’t get a live help from Tech support in real time. You can “attend” virtual classes, sign up for live classes (which I haven’t done. Time thing) and if you have a question, you can submit it to a chat community (not helpful, not enough docs so they responses are non-relevant) or you submit an email to technical support and they write back. Here’s the catch. You have to respond to their response right away or if you miss the 2; hour window they consider your request “satisfied” and they move in. My suggestion would be to hire more live real time tech support. And if you want to add physicians, consider adding eprescribe and a lab interface. Just my suggestions. There are lots of reasons to not cater to doctors, but if Simple Practice would want to do that, a few small fixes could make this a very usable and more complete package.

Nice and plain in a lot of ways yet let’s you do these things: Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don’t have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company.

Simple practice is designed for mental health professionals and non-MD’s mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that’s okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably just use some work arounds such as writing paper scripts for now, and this is fine unless I get a patient who needs clozaril, lithium or delante, at which time I will need to get lab ordering and reviewing capabilities from somewhere else. So the thing is this. Simple Practice does a lot of things. For a psychotherapist non-prescriber, it would pretty much do everything you could ever want a platform to do. For a psychiatrist, it hits about 2/3 of the total function domain needed. For internal medicine, family medicine or endocrinology I would definitely recommend doing something else. They make no claims to physician specific and the main reason I picked it is for the telehealth and the billing simplification and the collect payment without touching money feature.

Consistent, reliable, but feels like I’m on my own when I encounter questions/issues.

Everything is in one place, and easy to use. The platform is reliable (I don’t use the telehealth feature), and straightforward.

That I have to pay the highest tier price simply because I wanted to keep calendar syncing. I don’t use the telehealth, and everything else was available under the mid tier price. Also, you can never actually talk with customer service, everything has to be searched in their FAQ sections.

I'll pay to use another platform no matter white

This is the worst, you can't even get support from a human, they force you to do everything online and this is a huge waste of time. They are saving incredible amount of money by doing this, and not passing any of that savings onto the customer while raising prices.

The most expensive out there, and they keep raising their prices and providing fewer options.

Very good experience. Despite having some issues with this platform, still, simple practice is helpful for my everyday work.

Simple Practice is easy to use and super reliable. I can manage everything in one place like client management, billing and other related transaction.

No immediate phone support to customers.