--- title: "TheraNest Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TheraNest. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TheraNest is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/theranest-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) / TheraNest Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/theranest-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/theranest-profile/alternatives/) # TheraNest User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 1,056 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 598 reviews (57%) - 4 stars: 320 reviews (30%) - 3 stars: 86 reviews (8%) - 2 stars: 23 reviews (2%) - 1 star: 29 reviews (3%) ### Most mentioned pros - I like that Theranest provides my volunteer staff members with notes, access to clients files, and scheduling all in one platform. - I especially appreciated the integrated billing and insurance claim features, which helped streamline administrative tasks and reduce the amount of time spent on paperwork. - Scheduling, documentation, billing, and client management were all in one place, which made it much easier to focus on my clients instead of administrative work. As my practice grew into a group practice, it continued to be dependable and user-friendly. ### Most mentioned cons - Things like reminders not sending consistently, fields not saving unless I manually clicked in a certain order, or parts of the system freezing at inconvenient times. - Sometimes clients struggle with logging into the client portal, whether due to an expired link or because they are unaware that forms have been assigned for completion after signing up. - From my perspective, TheraNest worked, but the combination of glitches, navigation friction, and feature limitations made it feel less efficient than I needed day‑to‑day. ## TheraNest customer reviews Showing reviews 1-25 of 1,056 (page 1). ### TheraNest solution for daily practice operations - Overall rating: 5/5 - Reviewer: Arsalan A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s a great platform for managing appointments, documentation, billing, health practices. Although customer support and workflow features could be improved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s user friendly features helps manage appointments scheduling along with reminders convenient.It has efficient billing and payment integration. #### Cons Sometimes customers support take more than usual time. For new businessss prices are higher. Staff and workflow interface can be improved #### Vendor response Thank you for the kind words, Arsalan! We're glad the scheduling, reminders, and billing integration have been working well for you. The feedback on support response times, pricing for new businesses, and the workflow interface are all noted and we'll make sure they get to the right team. If you ever want to share more, don't hesitate to reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health Replied October 2026 --- ### A Valuable Experience with Important Lessons Learned - Overall rating: 5/5 - Reviewer: Dr. Joyce M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with the TheraNest was positive. The EHR system and client portal were easy to use, reliable, and met my practice's needs. The customer support team was responsive and helpful whenever I had questions. While the billing process presented challenges, particularly regarding insurance network requirements, the overall platform and service experience were good. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about yourTheraNest is the excellent customer support. Having the convenience of speaking with a live person is incredibly valuable, as it allows me to ask questions, receive clear guidance, and have my concerns resolved quickly and efficiently. The responsiveness and willingness of your team to provide assistance have made my experience much more positive. #### Cons What I liked least about the TheraNest was learning, after several months, that the RCM service would not be able to process my insurance billing because I was out of network. I wish this had been communicated earlier, as it would have allowed me to make informed decisions and avoid unnecessary time, expense, and frustration. #### Reasons for choosing TheraNest At the time I thought TheraNest had a lot to offer. #### Reasons for switching to TheraNest I wanted to try TheraNest at the time Ensora, because I thought they had more to offer. --- ### Ease to use, and the best Customer Service - Overall rating: 5/5 - Reviewer: Beverly P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered I have accurate records and I have several options for my notes. I love the new feature of the electronic portal for client paperwork. The appt calendar works best on the computer but I can make good changes on my phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have loved watching this program develop and grow in the last 10 years. I began Theranest when they were first starting and it was pretty bare bones. Which is what I needed as a new business owner so that I could grow with the program. At that time, I really wanted exact notes that would reflect exactly what happened in the sessions and Theranest provided that place. It has grown however to a much better system and a much better process. I know that I do not use a lot of the process because I have an outside biller. But all the parts I do use are the best and I have tried several. #### Cons The cost of anything is always a killer for a small business. The cost however has been fair for the service that you get. --- ### Basic practice management, but we quckly outgrew it - Overall rating: 1/5 - Reviewer: Zina Ortiz F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I used Theranest for 14 years and used it for a few of those years for my growing behavioral health group practice. It served us reasonably well during an earlier stage of the practice, particularly for basic scheduling, documentation, client records, and general EHR functions. The platform is relatively easy to learn, and clinicians can usually become comfortable with the core functions without an extensive onboarding process. Though much of it is manual, and outdated. The interface had not changed much since the beginning of my subscription. For a solo clinician or smaller practice with fairly straightforward workflows, TheraNest may provide many of the basic tools needed to manage day-to-day operations, with some minor issues. Theranest has a bad reputation as an RCM and claims submission platform, it doesn't support API and lacks visibility of data. I know of fellow clinicians who lost thousands of dollars to their claims submission feature, claims got lost, some of them weren't even submitted and no way to resolve denials. Where we began running into limitations was as our organization became larger and operationally more complex. Managing a group practice with multiple clinicians, supervisors, billing staff, insurance workflows, credentialing considerations, documentation oversight, and a high volume of claims required more visibility and automation than the platform provided. As I mentioned earlier it is limited, outdated and lacks core features needed for a successful RCM. They do offer claims "support" for an extra fee, I just never trusted it. We found ourselves relying increasingly on manual processes and outside systems to monitor things such as documentation completion, supervisory workflows which is non existent, treatment plan and assessment deadlines missing, clinician performance missing, insurance and billing issues missing, and other administrative tasks. At scale, having information available somewhere in an EHR is very different from having that information organized in a way that allows an administrator to immediately see what needs attention. Billing was another area where we eventually needed greater transparency and workflow control. Our practice processes a significant volume of insurance claims, and over time we needed much stronger claim tracking, operational dashboards, automated alerts, reconciliation tools, and visibility across the revenue cycle. TheraNest was useful during one stage of our practice's growth, and I can see it continuing to work well for solo clinicians with relatively simple workflows. For a larger, insurance-heavy behavioral health organization, however, we ultimately needed a platform with deeper automation, stronger revenue-cycle visibility, more sophisticated supervision tools, and a system designed around the operational realities of managing a growing group practice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros TheraNest covers the fundamental functions of a behavioral health EHR fairly well. Scheduling, client records, clinical documentation, and telehealth. The learning curve for clinicians is also relatively manageable if you're ok with clicking "save" buttons on every page and form. #### Cons The limitations become more noticeable as a practice grows. Group-practice administration, supervision oversight, advanced billing workflows, reporting, automation, and real-time operational visibility is non existent. We frequently found that important information existed in the system but still required administrators to manually search for it, track it elsewhere, or create additional processes around it. We ended up created spreadsheets and had to hire billing staff, which defeated the purpose of purchasing a limited subscription. By the way when I de activated the clinicians in my group I was charge the full fee for the subscription, which was over $1000. They declined a reimbursement even when the platform was not being used. They also declined to help with help downloading all 2000 clinical files after over 12 years of use. They suggested these files be downloaded manually one by one, which my staff and I had to end up doing. As I mentioned earlier everything in Theranest is manual, outdated, in other words the platform has not changed much since I began the subscription back in 2014. Also, it is slow, it locks and freezes. The fees charged are just insulting for such a primitive software. #### Vendor response Fourteen years means a lot to us, and we're truly sorry your experience ending the subscription left such a bitter taste. Growing from a solo clinician to a 50+ person practice is no small feat, and we wish we had done a better job supporting that growth and your transition out. The concerns you've raised around the billing charges and having to download files individually are things we want to understand better. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I will personally make sure your account is reviewed and your concerns are taken seriously. Madison TheraNest by Ensora Health Replied September 2026 --- ### Theranest has pulled it out! - Overall rating: 4/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I will remain with Theranest for cost, ease of use, and the Clinical Group program. The only reason I gave 4 star instead of 5 is the NP notes but will upgrade review once this changes in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Theranest has been through a lot but has finally smoothed out since Ensora aquired Theranest. I love the ease of use, they allow me to be a part of the feedback called Clinical Group where I get to test the updated applications before being rolled out to the general clinicians. I also make requests for added applications or to change applications. I love the subscription model where we pay per client group and not per individual clinicians. This has HELPED ME TREMENDOUSLY! I was with another EHR in the past and it was outrageous the price. I returned to Theranest after Ensora aquired Theranest and have not looked back. I also love that on the case notes I can modify the notes to meet my group's needs. Customer service is better today than in the past. I have not had any issues in the last 2 years with customer service. #### Cons The session/progress notes for the nurse practitioner is very limiting and did not meet our NP's needs. We had to do a lot of work arounds. This may be in the process of fixing not sure. #### Reasons for switching to TheraNest COST! Also as the biller TherapyNotes made it a lot more difficult than it needs to be. Too many steps for simple tasks. --- ### Excellent EHR for Growing Therapy Practices - Overall rating: 4/5 - Reviewer: Jaylee C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I had a very positive experience with TheraNest and would recommend it to therapists looking for a reliable electronic health record and practice management system. It helped me successfully grow and manage my practice for years. While I eventually outgrew it as my business model changed, I still believe it is an excellent choice for private practices that primarily provide therapy services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros TheraNest was easy to learn and gave me everything I needed to run my therapy practice efficiently. Scheduling, documentation, billing, and client management were all in one place, which made it much easier to focus on my clients instead of administrative work. As my practice grew into a group practice, it continued to be dependable and user-friendly. #### Cons As my business expanded beyond traditional therapy into coaching, education, and digital programs, I found TheraNest wasn’t built for those needs. I would have loved more flexibility with client journeys, automations, and integrations for businesses that offer both clinical services and coaching. Some workflows also felt limited compared to newer all-in-one business platforms. #### Reasons for choosing TheraNest Price was less with this product so did not go with the other --- ### CSPG appreciation - Overall rating: 4/5 - Reviewer: YVONNE L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the EHR helped me begin my business with a professional look and a sense of order and structure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the color options on the calendar, so staff members know their app'ts without having to search. I also like the ease by which I can move between each page or tab on the screen. #### Cons The limitation of creating forms. It could be because I do not get along with technology, but I am unable to create side by side items or to add boxes for checking, or adding lines to separate sections. #### Reasons for choosing TheraNest Cost was the largest factor and the ease of use. --- ### Fine for some but not for all! - Overall rating: 3/5 - Reviewer: Antoinette M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Theranest is functional, but I would like to see the speed and quality of customer service improve. There are a lot of bugs and technical issues- often ones created when an unnecessary update is made- and it has cost our practice time and money on many instances, waiting for customer service to get back to us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that Theranest provides my volunteer staff members with notes, access to clients files, and scheduling all in one platform. It is fairly easy to navigate for someone with a basic understanding of EHR's. #### Cons Theranest is not set up well for clients who are in multiple services with multiple fees. Our practice is unique in that we do not bill insurance, and Theranest is not set up well for those who handle invoices in house. It is also not set up well for group/couples notes. #### Reasons for choosing TheraNest We could pay per client and not per clinician. --- ### Progress in the making - Overall rating: 4/5 - Reviewer: Faith L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The customer service chat and how quickly I receive a response from someone when I have a question is nice. #### Cons I have issues with clients not being able to log onto a Telehealth session. Sometimes it will say that they are connecting, or they haven't joined and they've been in the waiting room the whole time. It would be nice to have reminders about missing notes on the task page and not have to fill it out myself. #### Reasons for switching to TheraNest Our admin wanted a cheaper option, and be able to have interns to shadow sessions. --- ### TheraNest of problems - Overall rating: 2/5 - Reviewer: Andrea N. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Support staff is not capable of meeting workflow issues in a timely manner. The chat support service is a runaround to having to put in a ticket anyway. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros At first I was very happy with the AI function as I had surgery which made typing very difficult. They helped with transferring my client files from Thera-link to TheraNest. #### Cons I did receive one year free since I switched from Thera-Link to Thera-Nest. The support group was initially helpful but after a month I was told the representative that did my onboarding to the software did not have enough bandwidth for my issues and I needed to start using the Hub. I have contacted them on multiple occasions because their calendar only pushes out it does not accept incoming info when it syncs with my Google calendar. I was simply told that was not going to get addressed until next year so I would have to deal with it. Forget my workflow and double bookings. Now in addition I have begun using their billing tool, which they charge an add on fee to use, when I wrote TheraNest to indicate that I was having issues with not being able to sign my note or change the status of the session, [sensitive content hidden], their support person, wrote me back and indicated: " In this case you will need to remove the payment from the invoice, delete the invoice, edit the statues, then create the invoice again and reapply the payment." Once again I am being asked to deal with/fix their software bugs because they don't want to or don't have the qualified people to do it. I called and asked to speak to a supervisor and was told none was available today cause yeah, it's Friday. The needs of my clients and the needs of my company are not important to TheraNest, and they will send my concerns to management which will contact me at THEIR earliest convenience. I will not be renewing with TheraNest. #### Vendor response Andrea, thank you for sharing this and we're truly sorry. You came to TheraNest during a really difficult time personally, and the last thing you should have experienced was being passed around and told to wait until next year for a fix that was affecting your daily workflow. That's not okay, and we hear you. The calendar sync issue, the billing tool workaround, and not being able to reach a supervisor when you needed one are all things that deserved better attention than you received. We'd really like the chance to make this right. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I will personally make sure your concerns are escalated to the right people right away. Madison TheraNest by Ensora Health Replied September 2026 --- ### TheraNest Review - Overall rating: 5/5 - Reviewer: Heather S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with TheraNest was positive. The platform provided a reliable and organized way to manage the day-to-day operations of a mental health practice. I found the scheduling, documentation, billing, and client management features helpful in keeping workflows efficient and reducing administrative burdens. The client portal offered a convenient and secure way for clients to complete paperwork and communicate with providers. While there were some areas where customization and navigation could be improved, the system generally met the needs of the practice and helped maintain organization. Overall, TheraNest was a valuable tool that supported both clinical and administrative functions, allowing more focus on client care and practice growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about TheraNest was how user-friendly and efficient it was for managing a mental health practice. The platform made scheduling appointments, maintaining client records, and documenting sessions simple and organized. I especially appreciated the integrated billing and insurance claim features, which helped streamline administrative tasks and reduce the amount of time spent on paperwork. The client portal was another valuable feature, allowing clients to complete forms, access documents, and communicate securely. TheraNest's reporting capabilities also provided useful insights into practice operations. Overall, TheraNest helped improve workflow, increase productivity, and allowed more time to focus on providing quality care to clients rather than managing administrative responsibilities. #### Cons What I liked least about TheraNest was that some of its features felt limited compared to newer practice management platforms. While the system handled scheduling, documentation, and billing adequately, certain workflows required multiple steps and were not always as intuitive as I would have liked. Customization options for reports, forms, and templates could be restrictive, making it difficult to tailor the system to the unique needs of a growing practice. At times, navigating between different sections of the platform felt cumbersome, which could slow down daily operations. Additionally, customer support response times occasionally varied depending on the complexity of the issue. Although TheraNest is a solid platform overall, there were opportunities to improve efficiency, flexibility, and the overall user experience. --- ### Long time user - Overall rating: 4/5 - Reviewer: Shauna W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been using it as a therapist for years and when I started my own business I went with Theranest bc I was familiar with it. The experience knowledge when I don’t know something is unhelpful and difficult to follow. I always have to call for help. There are too many platforms to sort through when I look at the online support. The AI chat has also been unhelpful. Looking back, I would have paid for a service with you guys to help start up my business (entering service types, adding clients, etc) but I don’t think it was offered. I get way too many emails about signing up for managed billing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Sometimes customer service is good but sometimes I can’t understand the people who take the call and I have been given bad advice in the past. But one lady, Tonya has been absolutely amazing!!! #### Cons How small it is when I make an appointment. I like the new format much better bc I don’t have to scroll for a date but it so small and if I increase the size then I can’t see everything on the screen. I also got bad advice when I moved from using just my NPI 1 to my NPI2 from someone at Theranest. It set me back months with receiving remittances. --- ### Here is my review title - Overall rating: 4/5 - Reviewer: Chloe V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As an administrative staff member, I have had a great overall experience using this program. Support has been responsive and helpful, providing quick assistance whenever issues arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the updated file organization and clearer navigation. General Docs folders help keep documents organized, and the staff chat system makes communication easy. #### Cons Sometimes clients struggle with logging into the client portal, whether due to an expired link or because they are unaware that forms have been assigned for completion after signing up. A helpful enhancement would be a pop-up notification upon login reminding clients that their provider has sent forms requiring completion, along with clear instructions on where to locate those forms within the portal. This could help improve form completion rates and reduce client confusion. --- ### Do not care about their customers experience - Overall rating: 1/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Poor. I have been with this company a long time and would leave it if I didn’t have so many clients with them. I have never been so angry at a company before. I expressed this to them and they hung up on me. No solutions, just a hang up. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The EHR system has some good points to it. I have thousands of clients in it and it ran well under its [sensitive content hidden]. Under the company who bought him out, not so much. #### Cons Terrible customer support, especially by director level people. I am now an extremely unhappy customer. They are binding me to a billing contract really for no reason. I have expressed several times that they are not doing their job. I have called my the insurance we bill several times and they have not even received claims that theranest states that they have. --- ### Easy to use Medical documentation site! - Overall rating: 4/5 - Reviewer: Victoria W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a therapy provider that uses Ensora Health at least 4-5 days a week. I start my therapy career using Ensora health and as a new graduate I found it very easy to learn how to use and very easy to continue to use throughout my career. I like how Ensora health gives you the opportunity to contact customer support and leave recommendations on how Ensora Health can improve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I feel like Ensora Health is very easy to use, easy to schedule and edit appointments, and is easy to help manage and streamline workflow for multiple staff members. #### Cons I feel like when it comes to insurance claims and support for when to complete progress notes to ensure that new authorizations are submitted and files to continue treatment there is a disconnect between Ensora and when authorizations are actually due. --- ### Theranest is an excellent tool. - Overall rating: 5/5 - Reviewer: Dani S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience as a new user of Theranest has been seemless and efficient. My position doesn't require me to use all of the features, but in exploring them, I can tell they are all very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the user friendly format on Theranest, as well as the ability to communicate easily with several people simultaneously. I am especially fond of the appointments and features. #### Cons Honestly, it's hard to think of a con for Theranest. I guess the only thing that makes me stumble is when the page setup changes; it takes me a bit to assimilate. But that is more user deficiency on my part. --- ### My TheraNest Journey - Overall rating: 5/5 - Reviewer: Blanche B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have been pleased with my experience and have appreciated the use of this EHR. It was easy to learn and in the beginning I received excellent customer care and support! This is when I needed it the most. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use and set up for therapist and therapy, appointment scheduling, and staff and workflow. TheraNest has been a great value for money compared to other EHRs available. #### Cons Sometimes it is hard to get concise follow up from customer support when I put in a call. This has been the case on a few occasions when I've been trying to ask questions about insurance claims. --- ### Not worth the price or time - Overall rating: 1/5 - Reviewer: Tina W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I have worked with several programs over the last 25 years, and this program is by far the worst. In this day and age, program updates should be a positive move forward, not backward. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Do not like really anything about this program. If I could give it zero star on this site I would. Not worth the money. #### Cons Documents disappearing after saved in file, appointments disappear for no reason therefore our counselors have to save hardcopy since we can't trust this program. Any update causes more work for the company having to re-enter previous information save. When cancelling an appointment, the new update created extra steps to be taken in order to cancel it out. A biller at Theranest--proven by report ran--deleted all Blue Cross insurance information and when I filed a complaint along with supporting document---we never heard anything back. Company will try to save face by sending gaslighting messages that customer should have done this or that. --- ### Theranest Review - Overall rating: 5/5 - Reviewer: Madison T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! I think it has helped me a lot and keeps everything in tact for client paperwork and when I need something fast #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The organization and that everything has a place. It makes my job easier to click on one thing and have it all be there. #### Cons Sometimes my drafts don't save automatically, and that is stressful, but it happens. I wish it would always just save --- ### Counselor, LMHC - Overall rating: 5/5 - Reviewer: Laura C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Thera Nest is very easy to navigate. I enjoy how easy it is to create my notes and my service plan. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The AI assistance improves the quality of my notes. The assistance in creating appropriate treatment plans based on the client's diagnosis. #### Cons The telehealth platform sometimes experiences difficulties during sessions. I feel like the telehealth platform is very limited --- ### Easy to learn and navigate - Overall rating: 4/5 - Reviewer: Whitney M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a very positive experience. I was completely unfamiliar with it before using it and learning it was not difficult. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to navigate. The improvements have helped necessary functions to be more easy to find. Overall like the navigation. #### Cons Can sometimes struggle with connection issues or items saving if I need to toggle between more than one tab. --- ### Wendi Review - Overall rating: 4/5 - Reviewer: Wendi W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The interface is easy to navigate and looks nice. I generally feel like there are few steps I need to take to get through a process. #### Cons Telehealth is glitchy for a lot of reasons. The issue I have most is when a client tries to connect their bluetooth device like headphones. It rarely works. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Amy A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far so good ! Been using it since July 2025. Some difficulty at times with telehealth. I would like to be able to unarchive more clients #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use , documentation easy , client demographic easy to find . customer service /tech support easy to access, #### Cons There are times the microphone /video doesn’t work . I have the client go out and log back in and then it works. Not sure if it’s their internet but it does happen often --- ### Overall Satisfactory - Overall rating: 5/5 - Reviewer: Brazola M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pros for TheraNest are it’s all in one features. You can do scheduling, billing, consolidating, etc. Flexible pricing, it is good for smaller businesses. Customer support is helpful and response fast. #### Cons Cons for TheraNest are the mobile app doesn’t have all the features as the desktop version. Also has limited customization. Some templates lack flexibility. --- ### Great EHR for Small Practices - Overall rating: 4/5 - Reviewer: Josh H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great EHR! We loved that pricing was al la carte based on our needs and usage. Basic customizations as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user friendly with multiple tools to help with managing a practice. #### Cons The invoicing was confusing at times and it was challenging that we couldn’t lock down the financials by month. This created issues if someone had to make a correction since this would change historical data. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/theranest-profile/reviews/?page=2) --- TheraNest Reviews, Pros and Cons - 2026 Software Advice