--- title: "TherapyNotes, LLC Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TherapyNotes, LLC. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TherapyNotes, LLC is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/therapynotes-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) / TherapyNotes, LLC Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/therapynotes-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/therapynotes-profile/alternatives/) # TherapyNotes, LLC User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 972 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 759 reviews (78%) - 4 stars: 156 reviews (16%) - 3 stars: 29 reviews (3%) - 2 stars: 13 reviews (1%) - 1 star: 15 reviews (2%) ### Most mentioned pros - TherapyNotes was a solid software option for EHR, notetaking, appointments, and all of the other basic functions needed to run a practice. - It helps me keep my client panel organized by bringing documentation, scheduling, and client information into one system, making day-to-day practice management more manageable and efficient. - TherapyNotes provides a quality platform on which to complete patient notes while maintaining HIPAA compliance. ### Most mentioned cons - The system failed to transmit claims that were marked as sent, the error was not identified in time, and I was required to manually complete the work the service was intended to perform. - I have been a TherapyNotes user and paying customer for claims submission and clearinghouse services for four years, and my recent experience with a claims issue has been extremely disappointing. - Given that this is not the first clearinghouse issue I have encountered with this platform, it raises broader concerns about reliability and accountability. ## TherapyNotes, LLC customer reviews Showing reviews 1-25 of 972 (page 1). ### Highly Recommend Therapy Notes - Overall rating: 5/5 - Reviewer: Irina R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Very satisfied with Therapy Notes. I had to use another company for a short while and TN far outweighed them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is consistently excellent. Also, it is a great value for the money. I recently began using the AI feature for note writing as it saves me a lot of time and works very well. It is now a joy to write notes! #### Cons I used the video capacity for multiple locations but have discontinued it. Also, sometimes the connectivity is not working, but that has been a minor issue. #### Reasons for switching to TherapyNotes, LLC I used TN then switched because of the security breach. I returned because of dissatisfying customer service. --- ### Wonderful Product & Organization - Overall rating: 5/5 - Reviewer: JEn K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Absolutely fabulous and will be a customer forever! I appreciate all of their hard work and dedication to amazing customer service and to produce a top notch product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can't say enough how wonderful Therapy Notes is and the amazing workers who make Therapy Notes so effective and user friendly. This company is privately and as far as I know has no plans to become public which I really appreciate and find important. Additionally, they have pledged to not use user data to train AI models. During the Change Healthcare cyber attack Therapy Notes was absolutely fantastic and within a month were already pivoting to a new clearninghouse. Every step of the way they communicated to their users exactly what was happening and what the plans were. #### Cons Nothing! I have truly never had a bad experience with Therapy Notes. They are responsive, helpful and kind. #### Reasons for choosing TherapyNotes, LLC At the time, Therapy Notes appeared more user friendly and cost effective has I only had a few clients. --- ### Still love this software and it's ease - Overall rating: 4/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Love using it on a daily basis. Since we've had it, we have not had any issues or problems and are very happy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and absolutely NO issues using the software! Anytime I've needed customer service support I've been able to contact them. #### Cons It makes me login Everytime I need to use the software and I haven't been able to figure out how to bypass that. --- ### Partners and business - Overall rating: 5/5 - Reviewer: Thelma C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Always available for tech support. Cost efficiency. Notes more accurate with less mistakes and AI notetaker. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service is excellent efficient Thank you. One thing I've noticed compared to my last company was that they're easy to get in touch with when in need for technical support. #### Cons Nothing. I don't know that I like some of the features that are challenging to work with not easy to gain access to my notes sometimes. #### Reasons for choosing TherapyNotes, LLC Cost efficient and services were excellent compared to their competitors #### Reasons for switching to TherapyNotes, LLC Too many changes too fast. Not easy to contact --- ### Recognizing an exceptional employee - Overall rating: 5/5 - Reviewer: Melissa B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I want to recognize [sensitive content hidden], a Customer Success Representative, for going above and beyond to fix what I thought was an unfixable problem. I spent hours going back and forth between TherapyNotes and Medicaid, and was completely lost on why I wasn't being reimbursed by this payer. [sensitive content hidden] took extra time away from her already busy desk to troubleshoot with me and offer solutions. Not only did she demonstrate excellent customer service skills, a kind/patient demeanor, and empathetic listening, but she also made sure a plan was in place before ending the call. Her customer service alone is reason enough for me to continue my TherapyNotes subscription. She is obviously an excellent employee and I hope this organization will recognize her and offer an incentive for her exceptional service. Thanks! #### Cons Increasing monthly price every year. Therapists that renew annually should be offered a financial incentive to renew their subscription. #### Reasons for choosing TherapyNotes, LLC Cheaper and the TheraNest account executive no-showed on the demo. --- ### TherapyNotes is the best EHR platform around! - Overall rating: 5/5 - Reviewer: Ali R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic experience. Everyone I interfaced with was so committed to my success, they all went above and beyond the call of duty to onboard me and make sure all my questions were answered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer support is outstanding. [sensitive content hidden] was so patient with me and addressed each question I had. Also, I learned that they can handle my Medicare billing which I had no idea about. Also, their follow through was fantastic! #### Cons Nothing really. The platform is intuitive and smart and has all the bells and whistles you could want. #### Reasons for choosing TherapyNotes, LLC The features, interface and customer support were all superior to the competition. --- ### Wonderful for my small therapy business - Overall rating: 5/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn/use. Excellent customer service. Does everything I need for my small therapy private practice. #### Cons So far I haven't had any significant issues #### Reasons for choosing TherapyNotes, LLC Better price, and better customer service. #### Reasons for switching to TherapyNotes, LLC I wanted a software dedicated to managing mental health related business. --- ### Private Practitioner, time saving - Overall rating: 5/5 - Reviewer: Heather Y. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed how TherapyNotes has grown over the years and saves me so much time as a private practitioner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with Therapy Notes as a Private Practitioner for over a decade. The features continue to improve and be top quality. The customer support (when needed) is amazingly fast, and has always resolved my issue on the first time. The program is very easy to use and keeps track of all the things I need to have successful files for my clients. I accept Medicaid, and I am able to manage all the requirements within this EHR program. I find it very valuable for the costs, especially as they have included the AI note writer and the ability to meet with clients virtually right in the EHR. #### Cons I do not use the connected co pay collection system, opting for the more affordable IvyPay instead. I would love a training tracking system for staff included. However, the way this program makes it so easy for every part of paperwork for clients is amazing. --- ### Great Platform, with some improvement needed - Overall rating: 5/5 - Reviewer: Luis M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Great Experience . Great Customer services. As all platofrms needs some improvement in the front end of the platform and also ability to have more customizable notes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great EMR , great support, just wish that features for a prescriber provider are improved as fast feature for therapist. I have tried multiple EMRs and none vcan beat TN #### Cons The front-end part. Need Receive Telehealth link via SMS and not onloy by email . Will be great to improve also the intake process for Presciber providers, such as fill out forms reciving a link by SMS -since there is a lot of elderly patients not able to have access to portals --- ### Easy to Use with Helpful Practice Management Features - Overall rating: 4/5 - Reviewer: Mohammed R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about TherapyNotes is how easy it is to use for managing day-to-day practice tasks. The features are well organized, and the reporting tools make it easier to keep track of important information. #### Cons I’ve noticed a few occasional bugs and small issues that can interrupt the workflow , which can be easily improved. --- ### Way less that Simple Practice - Overall rating: 5/5 - Reviewer: Shay D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This is an easy to use system with integrated telehealth platform. #### Cons At times the video is not very clear. There is not the ability to book just a consultation call through the platform. #### Reasons for switching to TherapyNotes, LLC Simple Practice too expensive. TherapyNotes offers the same at much less. --- ### Pros/Cons TherapyNotes for Growing Practice - Overall rating: 3/5 - Reviewer: Tara G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered TherapyNotes started out as a well-functioning and organized software but did not meet our needs as our practice continued to grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The updated interface was visually appealing and made it easy to navigate. The organization of the system was helpful in maintaining patient records. #### Cons We often had to customize our own forms and documentation because the software was created with Mental Health therapy in mind and our company provide Speech Therapy. When we added another discipline (Occupational Therapy) to our practice, the billing became very disorganized. It was difficult to keep accounting records of each discipline clear and separate. #### Reasons for switching to TherapyNotes, LLC ClinicSource became burdensome for our therapists. We wanted a software with a more updated interface and better organized documentation and accounting. --- ### Great system - Overall rating: 5/5 - Reviewer: erica m. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the system so far. Still learning new details every day #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the notes template #### Cons There isn't anything bad, still learning new things everyday #### Reasons for switching to TherapyNotes, LLC It was a mandatory merge that our company had to do --- ### Can't love TN more! - Overall rating: 5/5 - Reviewer: Ilissa D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I love the ease of use, and I feel like the customer support staff truly cares about the providers. I also feel more comfortable with my chart compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, and the client portal. I can easily send things to my clients in this virtual day and age. Customer support is stellar. #### Cons Can't make customizable progress note forms, but the one they have is perfectly fine. I'm just anal #### Reasons for switching to TherapyNotes, LLC I didn't feel like they met my needs with chart compliance. --- ### Never got to see it's full potential! - Overall rating: 2/5 - Reviewer: Tiffany W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I had a trial with therapy notes that was extended to 6 months. With my schedule being as busy as it is, it was hard for me to transition from my current EHR because of the steep learning curve. I found myself watching YouTube videos and their tutorials trying to figure certain things out. I did not complete onboarding because it took up too much of my time. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is a customizable EHR which is what I was looking for. #### Cons It was hard to set up, there is a learning curve, difficult to navigate initially. #### Reasons for choosing TherapyNotes, LLC I am currently in the process of leaving Simple Practice due to issues with reliability after 3 years. I was going to choose Therapy Notes and did a 6 month free trail. Due to issues with setting things up, as TN does not make it easy, I have chosen to go with Carepatron and I love it. --- ### User-intelligent software - Overall rating: 5/5 - Reviewer: Elizabeth T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Overall great experience. I wonder when TN will add/insert an AI feature to assist in generating notes, especially in this fast-paced environment with a demand for back-to-back patient conultations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and integration with daily business best practices. #### Cons 1) Missing background features/wallpaper2) Billing features, reconciliation, and unknown client access #### Reasons for choosing TherapyNotes, LLC At the time, a unique feature of easy preparation for audits, or record downloads. --- ### TherapyNotes Support is great - Overall rating: 5/5 - Reviewer: John E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Always good. The note templates are easy to follow and can be easily customized. The best part of TN is the support service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TherapyNotes support continues to be great! I have utilized TN for several years and will continue because pf the support. #### Cons I cannot think of anything I "like least." I would not mind a break in price; however, it is reasonable compared to others I have checked out. --- ### Good Job Overall - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an overall great app and I'm glad to use it. The functionality is great and it makes going to therapy easy as for taking notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to keep track of therapy. The UI function was awesome overall. It has stepped up my therapy game. #### Cons I did not really dislike anything that much. I felt it could benefit from AI perhaps but that's it I guess. --- ### If you are not using Therapynotes, you are missing out - Overall rating: 5/5 - Reviewer: Judith M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered It is rare that you can find customer service of this quality in anything anymore. A real person, not an chatbot that can only answer concrete questions, no language barriers or "boxed" answers sending you down a rabbit hole. A real person responds quickly with simple and easy to implement instructions on any issue. I am not tech savvy and have never had any problems implementing all aspects of this platform. I have been in healthcare for nearly 40 years and have never seen such a truly wonderful product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used TN for 10 years without one single negative experience. The customer service is incredible, fast, through answers to any issue. This was especially appreciated when I opened my private practice and was using TN for the first time. The customer service has remained excellent in my ten years as a customer. Scheduling, EMR, billing and accounting are just so easy, anyone can do it. #### Cons The only thing I wish they would add is an automatic transfer of discontinued medication into a past med trial section. That would be really helpful, so that you don't have to review your notes to see what your prescribed in the past. --- ### Superior Customer Service - Overall rating: 5/5 - Reviewer: Kerry H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Exceptional customer service and an easy to use product with helpful features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TherapyNotes has fantastic customer service. You may wait a few minutes to talk to a real person, but they are patient and kind and help you with issues (even those that are due to user error). Also, TherapyNotes has made billing insurance and recording payments SUPER EASY. I don't think I would have continued on my own without this support!!! #### Cons I wish that TherapyNotes could bill secondary insurance providers and I would like to see more customization in the templates for notes. #### Reasons for choosing TherapyNotes, LLC It is easy to use and provides a lower fee for nonprofits. --- ### I highly recommend Therapy Notes; do not hesitate to try it - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I cannot say enough about how much I enjoy the overall experience I have with Therapy Notes. I actually get excited each time I log in and genuinely have fun with the clinical administrative portion of my job. I used it when I worked in a practice in a fee-share arrangement and didn't even think twice about choosing it for my private practice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really enjoy the aesthetics of the user interface. Navigating the EHR is intuitive and does not require a great deal of technical savvy. #### Cons I would like ROIs to be added to the library. :-) Other than this, nothing. --- ### Why I Recommend TherapyNotes - Overall rating: 5/5 - Reviewer: Robin M. M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I procrastinated in setting up TherapyNotes. However, they kept reaching out to me, offering to help me do that. I also have found that TherapyNotes, unlike other systems, is easily accessible by phone, with minimal wait times. They also have a robust library of "help" articles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TherapyNotes is easy to use, with just the right options to make it ideal for everything from adding a client or clinician to the system, designating who has access to specific clients' records, selective individualized two-factor authentication, dropdown menus, and the ability to incorporate the text of previous notes into one's current note. I also like the ability to be able to easily upload and download documents. #### Cons The only think that TherapyNotes could do better, in my opinion, is create a subfolder system. All of the uploaded files appear in a column, and one can name the documents anything one wants. However, I would prefer that all of the uploaded documents of a particular type (e.g., assessments, progress notes, other notes) were in separate folders. --- ### TherapyNotes is strong overall but has numerous problems it hasn't addressed since its inception - Overall rating: 3/5 - Reviewer: Marcia R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I wish I had started with a different program. I am not satisfied. I am not all that computer literate and just want something that gets the job done, and I'm too entrenched (and lazy?) to go to something else like SimplePractice. One more complaint: I have been a psychologist for over 25 years. I don't need the condescending ways that TherapyNotes literally PREVENTS YOU from, rather than cautions you about, doing certain notes out of order. Cautioning is a superb idea. We all get sloppy. Preventing is something altogether different. If I got a lecture (which I did) from someone who received their clinical psych PhD from my alma mater,UCLA, I might not be offended by the condescending tone I received when the woman informed me about the "golden thread" for conceptualizing clients. There was no "we chose to...." They are RIGHT. And another: you can enter a considerable amount of information, especially in billing, and then be told it can't be stored because it isn't properly allocated, or whatever. Can't they store it and flag it so you can return? I've wasted a lot of time here. There's no way to know in advance that you'll lose the information until you go to save it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths. #### Cons (1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary insurance that does not show up in the billing area so that you basically have to use a cumbersome process to enter secondary payment, and it's not immediately clear who paid what, as payments by each don't show up side-by-side in Billing, each associated with the proper payer. If you aren't a provider for the secondary, you have to use a "trick" to enter it. It is not intuitive overall. (2) While phone support is good, email is poor. I write in thorough explanation of the problem so that it can be solved in one go. Most times I write to them, I get a condescending first response that blows me off and requires another complex email essentially conveying the same information. (3) There is no manual. They've been in business too long for this. (4) The articles don't cover enough. For example, I entered "set place of service." Sounds easy, but no hits. (5) They put a lot of resources into tele-therapy when the pandemic hit, which appeared to divert programmers. They make lots of money; why not hire more? #### Reasons for choosing TherapyNotes, LLC I read about it and it struck me as the best product among the few on the market at the time. I bought it when it just came to market, as I recall, and there were few other programs available. #### Vendor response Thanks for your feedback. We'll be reaching out directly, particularly so we can clarify what billing issues you're seeing. 1. We're unaware of what flaws you're referring to but, hope to learn more. We do have some improvements coming out soon to improve secondary insurance, so hopefully this will address your concern. 2. We will look into why you received poor email support. The people that answer email are the same people that provide stellar phone support. 3. We have no plans to have a printed manual. The Help Center (support.therapynotes.com) is our digital manual. 4. If you can't find your answers in the help center, please call for support and we'll help out. We are readily available. I agree there's an opportunity to add more content. 5. We didn't divert anyone to work on telehealth. There are 6 development teams, one of which was already working on Telehealth. We are always hiring more developers. Replied March 2021 --- ### Stop torturing yourself - Overall rating: 5/5 - Reviewer: Angie R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Overall I am very pleased. I have always been treated very well by your tech support as well as having the security of knowing that your group is on top of things. I never feel like I am missing something or am in the dark. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Therapy notes have been over the past 5 years amazing for us. I have used several EHRs This is by far the best for our needs. We are a small to mid-level group practice and have been able to have it grow with us as well as feeling secure that they are always on top of things and I can always ask for help. By the way, you get REAL help. You can ask anything and they will give you an informed answer with additional information as well direct ways to access whatever it is that you need. #### Cons PLEASE my only request is to have the ability to have more than one person on a telehealth appointment in your system. Currently, we have to keep another platform just so we can have the ability to have others join the session. This complicates family sessions as well as removes the ability for co-counseling or auditing sessions remotely. This is important for us as we are a teaching office. #### Reasons for choosing TherapyNotes, LLC Price and recommendation from an independent auditor. #### Vendor response Thank you for the great review. Multi-participant telehealth sessions is in development and coming along nicely! Replied January 2022 --- ### Best Company in 42 Years of Work In The Field - Overall rating: 5/5 - Reviewer: Gina S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I feel safe knowing that all of our data is clear and manageable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TherapyNotes started out with great structure and they have listened to us all for years and have increased systems and made them user friendly. The accounting features need a little human oversight but do a nice job of tracking what payments come in. Calls and emails with staff are incredibly helpful and they send emails with all the information they shared which I put into our staff and admin manuals #### Cons Getting the payments to match up with dates of service can sometimes be tricky and it doesn't always manage adjustments and other taxes clearly so I have a billing person keep track and manage it #### Reasons for choosing TherapyNotes, LLC More robust systems for all areas of my practice #### Reasons for switching to TherapyNotes, LLC Their customer service was terrible: "we can't fix your problem unless we can recreate it...and we can't" was said enough times to make my head explode! Also not as robust in what is offered ## More reviews [Next reviews](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/?page=2) --- TherapyNotes, LLC Reviews, Pros and Cons - 2026 Software Advice