--- title: "TherapyNotes, LLC Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TherapyNotes, LLC. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TherapyNotes, LLC is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/therapynotes-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) / TherapyNotes, LLC Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/therapynotes-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/therapynotes-profile/alternatives/) # TherapyNotes, LLC User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 971 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 759 reviews (78%) - 4 stars: 156 reviews (16%) - 3 stars: 28 reviews (3%) - 2 stars: 13 reviews (1%) - 1 star: 15 reviews (2%) ### Most mentioned pros - It helps me keep my client panel organized by bringing documentation, scheduling, and client information into one system, making day-to-day practice management more manageable and efficient. - TherapyNotes was a solid software option for EHR, notetaking, appointments, and all of the other basic functions needed to run a practice. - TherapyNotes provides a quality platform on which to complete patient notes while maintaining HIPAA compliance. ### Most mentioned cons - The system failed to transmit claims that were marked as sent, the error was not identified in time, and I was required to manually complete the work the service was intended to perform. - I have been a TherapyNotes user and paying customer for claims submission and clearinghouse services for four years, and my recent experience with a claims issue has been extremely disappointing. - I don't know that I like some of the features that are challenging to work with not easy to gain access to my notes sometimes. ## TherapyNotes, LLC customer reviews Showing reviews 1-25 of 971 (page 1). ### Private Practitioner, time saving - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed how TherapyNotes has grown over the years and saves me so much time as a private practitioner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with Therapy Notes as a Private Practitioner for over a decade. The features continue to improve and be top quality. The customer support (when needed) is amazingly fast, and has always resolved my issue on the first time. The program is very easy to use and keeps track of all the things I need to have successful files for my clients. I accept Medicaid, and I am able to manage all the requirements within this EHR program. I find it very valuable for the costs, especially as they have included the AI note writer and the ability to meet with clients virtually right in the EHR. #### Cons I do not use the connected co pay collection system, opting for the more affordable IvyPay instead. I would love a training tracking system for staff included. However, the way this program makes it so easy for every part of paperwork for clients is amazing. --- ### Easy to Use with Helpful Practice Management Features - Overall rating: 4/5 - Reviewer: Mohammed R. - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about TherapyNotes is how easy it is to use for managing day-to-day practice tasks. The features are well organized, and the reporting tools make it easier to keep track of important information. #### Cons I’ve noticed a few occasional bugs and small issues that can interrupt the workflow , which can be easily improved. --- ### Disappointed by Lack of Transparency and PCI Fee Notification - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with TherapyNotes was disappointing. While the platform itself has useful tools for managing a practice, my experience with the payment-processing side significantly changed my opinion. I was charged a recurring $29.95 PCI non-compliance fee beginning in 2022 without being aware that I was allegedly non-compliant or that these fees were accumulating. When I brought the issue to TherapyNotes and CardPointe, I was offered only a three-month refund. I am also concerned about a merchant application I do not recall completing or authorizing. Most disappointing was the lack of clear communication, transparency, and accountability. Based on this experience, I would not recommend TherapyNotes to other providers. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The platform itself was generally ok. However, my experience with the payment-processing and PCI compliance issues significantly overshadowed those positives. #### Cons The lack of clear communication regarding PCI compliance and the recurring $29.95 monthly non-compliance fee. I was charged these fees beginning in 2022 without understanding that I was allegedly non-compliant or that the charges were continuing. When I raised the issue, I was offered only a three-month refund. I was also concerned by a merchant application I do not recall completing or authorizing. The overall lack of transparency and accountability was extremely disappointing. --- ### Partners and business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Always available for tech support. Cost efficiency. Notes more accurate with less mistakes and AI notetaker. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service is excellent efficient Thank you. One thing I've noticed compared to my last company was that they're easy to get in touch with when in need for technical support. #### Cons Nothing. I don't know that I like some of the features that are challenging to work with not easy to gain access to my notes sometimes. --- ### THERAPY NOTES IS THE BEST THERAPIST BILLING SYSTEM ON THE PLANET - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Zero complaints. Heaps of positives. Rarely do you have to wait for help on the phone more than a couple of minutes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Therapy Notes is an excellent billing system. It's very simple yet very complex. Best of all is the available 24/7 customer service. And, the customer service representatives are all in the United States. English is their first language. They're easy to understand for this hard of hearing billing novice. Therapy Notes has the best customer service this side of Apple. These people know their stuff and have easily resolved all issues I've faced over the last couple of years. #### Cons Zero negatives. This is an exceptionally well-designed therapy billing system done by people who know what they're doing. --- ### Great service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Therapynotes is user friendly, I love the features and assessments in the system. I like how you can see how much you will make for the month. #### Cons I don’t have any complaints about therapy notes other than I wish our company didn't change to another system. --- ### Helpful tool but costly - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I like the function and value of this platform but the cost is the only thing I would think twice before signing up for it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Functionality: 4/5 #### Pros I like how the platform is easy to understand and has all the parts we will need to fill up to avoid having out notes being unprofessional. #### Cons I don't love the fast I need to pay over 70 dollars after tax per month just to use this. This is a huge cost for someone who owns a small business that is just starting. --- ### Great Platform, with some improvement needed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Great Experience . Great Customer services. As all platofrms needs some improvement in the front end of the platform and also ability to have more customizable notes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great EMR , great support, just wish that features for a prescriber provider are improved as fast feature for therapist. I have tried multiple EMRs and none vcan beat TN #### Cons The front-end part. Need Receive Telehealth link via SMS and not onloy by email . Will be great to improve also the intake process for Presciber providers, such as fill out forms reciving a link by SMS -since there is a lot of elderly patients not able to have access to portals --- ### Get your life back! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can only tell you that I have a life back. Customer service makes all the difference when you can talk with someone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What can I say? What you pay for this program gives you more than value for your money. It gives you peace of mind. The customer support is incredible. You get the talk to real people, not AI. The app is easy to use and you can start the same day you start working away seamlessly. It is always updating with great new features and the ones already there make your life so much easier! When there are any bugs, they are always there to listen and make it right immediately. I always know when there is a problem because the client support system they have keep you on the loop. Their reports are no nonsense. You get what you want and if you can't find it, call them. Someone will literally answer and get you what you need. I can't see myself using anything else ever! #### Cons There is nothing I can't like about therapy notes. I wish they would expand to spa ware. If they would I would so change the one I am using for my holistic spa practice! --- ### Well detailed and comprehensive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I will describe it as detailed,very comprehensive, easy to navigate all the features in the therapy note. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like most is the features are very easy to navigate it.its very detailed and comprehensive to use. #### Cons Nothing is least about this experience. Every bit of it is so detailed,very comprehesive and very easy to use. --- ### Highly Recommend Therapy Notes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Very satisfied with Therapy Notes. I had to use another company for a short while and TN far outweighed them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is consistently excellent. Also, it is a great value for the money. I recently began using the AI feature for note writing as it saves me a lot of time and works very well. It is now a joy to write notes! #### Cons I used the video capacity for multiple locations but have discontinued it. Also, sometimes the connectivity is not working, but that has been a minor issue. --- ### Wonderful Product & Organization - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Absolutely fabulous and will be a customer forever! I appreciate all of their hard work and dedication to amazing customer service and to produce a top notch product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can't say enough how wonderful Therapy Notes is and the amazing workers who make Therapy Notes so effective and user friendly. This company is privately and as far as I know has no plans to become public which I really appreciate and find important. Additionally, they have pledged to not use user data to train AI models. During the Change Healthcare cyber attack Therapy Notes was absolutely fantastic and within a month were already pivoting to a new clearninghouse. Every step of the way they communicated to their users exactly what was happening and what the plans were. #### Cons Nothing! I have truly never had a bad experience with Therapy Notes. They are responsive, helpful and kind. --- ### Still love this software and it's ease - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Love using it on a daily basis. Since we've had it, we have not had any issues or problems and are very happy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and absolutely NO issues using the software! Anytime I've needed customer service support I've been able to contact them. #### Cons It makes me login Everytime I need to use the software and I haven't been able to figure out how to bypass that. --- ### Recognizing an exceptional employee - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I want to recognize [sensitive content hidden], a Customer Success Representative, for going above and beyond to fix what I thought was an unfixable problem. I spent hours going back and forth between TherapyNotes and Medicaid, and was completely lost on why I wasn't being reimbursed by this payer. [sensitive content hidden] took extra time away from her already busy desk to troubleshoot with me and offer solutions. Not only did she demonstrate excellent customer service skills, a kind/patient demeanor, and empathetic listening, but she also made sure a plan was in place before ending the call. Her customer service alone is reason enough for me to continue my TherapyNotes subscription. She is obviously an excellent employee and I hope this organization will recognize her and offer an incentive for her exceptional service. Thanks! #### Cons Increasing monthly price every year. Therapists that renew annually should be offered a financial incentive to renew their subscription. --- ### TherapyNotes is the best EHR platform around! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic experience. Everyone I interfaced with was so committed to my success, they all went above and beyond the call of duty to onboard me and make sure all my questions were answered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer support is outstanding. [sensitive content hidden] was so patient with me and addressed each question I had. Also, I learned that they can handle my Medicare billing which I had no idea about. Also, their follow through was fantastic! #### Cons Nothing really. The platform is intuitive and smart and has all the bells and whistles you could want. --- ### Wonderful for my small therapy business - Overall rating: 5/5 - Reviewer: Brittany B. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn/use. Excellent customer service. Does everything I need for my small therapy private practice. #### Cons So far I haven't had any significant issues --- ### Way less that Simple Practice - Overall rating: 5/5 - Reviewer: Shay D. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This is an easy to use system with integrated telehealth platform. #### Cons At times the video is not very clear. There is not the ability to book just a consultation call through the platform. --- ### Pros/Cons TherapyNotes for Growing Practice - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered TherapyNotes started out as a well-functioning and organized software but did not meet our needs as our practice continued to grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The updated interface was visually appealing and made it easy to navigate. The organization of the system was helpful in maintaining patient records. #### Cons We often had to customize our own forms and documentation because the software was created with Mental Health therapy in mind and our company provide Speech Therapy. When we added another discipline (Occupational Therapy) to our practice, the billing became very disorganized. It was difficult to keep accounting records of each discipline clear and separate. --- ### Great system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the system so far. Still learning new details every day #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the notes template #### Cons There isn't anything bad, still learning new things everyday --- ### Can't love TN more! - Overall rating: 5/5 - Reviewer: Ilissa D. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I love the ease of use, and I feel like the customer support staff truly cares about the providers. I also feel more comfortable with my chart compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, and the client portal. I can easily send things to my clients in this virtual day and age. Customer support is stellar. #### Cons Can't make customizable progress note forms, but the one they have is perfectly fine. I'm just anal --- ### Never got to see it's full potential! - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I had a trial with therapy notes that was extended to 6 months. With my schedule being as busy as it is, it was hard for me to transition from my current EHR because of the steep learning curve. I found myself watching YouTube videos and their tutorials trying to figure certain things out. I did not complete onboarding because it took up too much of my time. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is a customizable EHR which is what I was looking for. #### Cons It was hard to set up, there is a learning curve, difficult to navigate initially. --- ### User-intelligent software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Overall great experience. I wonder when TN will add/insert an AI feature to assist in generating notes, especially in this fast-paced environment with a demand for back-to-back patient conultations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and integration with daily business best practices. #### Cons 1) Missing background features/wallpaper2) Billing features, reconciliation, and unknown client access --- ### TherapyNotes Support is great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Always good. The note templates are easy to follow and can be easily customized. The best part of TN is the support service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TherapyNotes support continues to be great! I have utilized TN for several years and will continue because pf the support. #### Cons I cannot think of anything I "like least." I would not mind a break in price; however, it is reasonable compared to others I have checked out. --- ### Good Job Overall - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an overall great app and I'm glad to use it. The functionality is great and it makes going to therapy easy as for taking notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to keep track of therapy. The UI function was awesome overall. It has stepped up my therapy game. #### Cons I did not really dislike anything that much. I felt it could benefit from AI perhaps but that's it I guess. --- ### If you are not using Therapynotes, you are missing out - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered It is rare that you can find customer service of this quality in anything anymore. A real person, not an chatbot that can only answer concrete questions, no language barriers or "boxed" answers sending you down a rabbit hole. A real person responds quickly with simple and easy to implement instructions on any issue. I am not tech savvy and have never had any problems implementing all aspects of this platform. I have been in healthcare for nearly 40 years and have never seen such a truly wonderful product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used TN for 10 years without one single negative experience. The customer service is incredible, fast, through answers to any issue. This was especially appreciated when I opened my private practice and was using TN for the first time. The customer service has remained excellent in my ten years as a customer. Scheduling, EMR, billing and accounting are just so easy, anyone can do it. #### Cons The only thing I wish they would add is an automatic transfer of discontinued medication into a past med trial section. That would be really helpful, so that you don't have to review your notes to see what your prescribed in the past. ---