--- title: "TherapyNotes, LLC Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TherapyNotes, LLC. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TherapyNotes, LLC is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/therapynotes-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) / TherapyNotes, LLC Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/therapynotes-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/therapynotes-profile/alternatives/) # TherapyNotes, LLC User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 969 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 758 reviews (78%) - 4 stars: 155 reviews (16%) - 3 stars: 29 reviews (3%) - 2 stars: 13 reviews (1%) - 1 star: 14 reviews (1%) ### Most mentioned pros - It helps me keep my client panel organized by bringing documentation, scheduling, and client information into one system, making day-to-day practice management more manageable and efficient. - TherapyNotes was a solid software option for EHR, notetaking, appointments, and all of the other basic functions needed to run a practice. - TherapyNotes provides a quality platform on which to complete patient notes while maintaining HIPAA compliance. ### Most mentioned cons - The system failed to transmit claims that were marked as sent, the error was not identified in time, and I was required to manually complete the work the service was intended to perform. - I have been a TherapyNotes user and paying customer for claims submission and clearinghouse services for four years, and my recent experience with a claims issue has been extremely disappointing. - Given that this is not the first clearinghouse issue I have encountered with this platform, it raises broader concerns about reliability and accountability. ## TherapyNotes, LLC customer reviews Showing reviews 1-25 of 969 (page 1). ### Highly Recommend Therapy Notes - Overall rating: 5/5 - Reviewer: Irina R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Very satisfied with Therapy Notes. I had to use another company for a short while and TN far outweighed them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is consistently excellent. Also, it is a great value for the money. I recently began using the AI feature for note writing as it saves me a lot of time and works very well. It is now a joy to write notes! #### Cons I used the video capacity for multiple locations but have discontinued it. Also, sometimes the connectivity is not working, but that has been a minor issue. #### Reasons for switching to TherapyNotes, LLC I used TN then switched because of the security breach. I returned because of dissatisfying customer service. --- ### Wonderful Product & Organization - Overall rating: 5/5 - Reviewer: JEn K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Absolutely fabulous and will be a customer forever! I appreciate all of their hard work and dedication to amazing customer service and to produce a top notch product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can't say enough how wonderful Therapy Notes is and the amazing workers who make Therapy Notes so effective and user friendly. This company is privately and as far as I know has no plans to become public which I really appreciate and find important. Additionally, they have pledged to not use user data to train AI models. During the Change Healthcare cyber attack Therapy Notes was absolutely fantastic and within a month were already pivoting to a new clearninghouse. Every step of the way they communicated to their users exactly what was happening and what the plans were. #### Cons Nothing! I have truly never had a bad experience with Therapy Notes. They are responsive, helpful and kind. #### Reasons for choosing TherapyNotes, LLC At the time, Therapy Notes appeared more user friendly and cost effective has I only had a few clients. --- ### Still love this software and it's ease - Overall rating: 4/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Love using it on a daily basis. Since we've had it, we have not had any issues or problems and are very happy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and absolutely NO issues using the software! Anytime I've needed customer service support I've been able to contact them. #### Cons It makes me login Everytime I need to use the software and I haven't been able to figure out how to bypass that. --- ### Clinicians and Small Practices Beware! - Overall rating: 1/5 - Reviewer: Michelle G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have been a TherapyNotes user and paying customer for claims submission and clearinghouse services for four years, and my recent experience with a claims issue has been extremely disappointing. Given that this is not the first clearinghouse issue I have encountered with this platform, it raises broader concerns about reliability and accountability. Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting in over $2,000 in lost reimbursements for services I had already provided. By the time the issue was identified, the claims had fallen outside the payer’s timely filing window. What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had been properly transmitted when they had not. Because the issue was not identified in time, my ability to resolve it within the required timeframe was limited. When the issue was finally identified, the responsibility for correcting it was placed entirely on me as the provider. I was required to reconstruct claims, navigate appeals, and manually fax submissions. While TherapyNotes provided a document to support faxing, the burden of correcting the error and attempting to recover payment remained with me, despite having paid for a service intended to handle claims transmission. Communication around this issue was also inconsistent. We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or the fax document, which raises concerns about how broadly and reliably this issue was communicated. There was also no initial offer to reimburse the claims that were never transmitted, leaving me paying for a service that was not performed. The ongoing runaround in trying to obtain reimbursement has been the most frustrating part of this process. Support staff were initially courteous, but communication became increasingly vague and, at times, evasive. I have been working with both a support supervisor (Heather) and a representative from the sales team (Lymari), as those departments are not connected. This required managing communication across multiple channels and resulted in confusion and, at times, conflicting responses. After multiple exchanges, I was issued an $11 credit, but I am still seeking reimbursement for the July 2025 subscription fee of $78.37. I was told that full monthly reimbursements are not typically provided for claims-related issues, but this is not a typical issue. The system failed to transmit claims that were marked as sent, the error was not identified in time, and I was required to manually complete the work the service was intended to perform. As of March 20, 2026, the request has been re-escalated with no resolution. At this point, the continued back-and-forth over a clear service failure, without acknowledgment of responsibility, is unreasonable. For clinicians running small practices, failures like this have real financial consequences. A system designed for billing and claims submission should not create this level of risk or shift the burden onto providers to repeatedly follow up and correct errors they did not cause. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It helps me keep my client panel organized by bringing documentation, scheduling, and client information into one system, making day-to-day practice management more manageable and efficient. #### Cons Billing has been unreliable. Claims were marked as sent but never transmitted due to a clearinghouse error, resulting in over $2,000 in lost reimbursement. The issue was not identified in time, and I was required to manually reconstruct and fax claims. Reimbursement efforts have involved prolonged follow-up despite paying for this service. --- ### Recognizing an exceptional employee - Overall rating: 5/5 - Reviewer: Melissa B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I want to recognize [sensitive content hidden], a Customer Success Representative, for going above and beyond to fix what I thought was an unfixable problem. I spent hours going back and forth between TherapyNotes and Medicaid, and was completely lost on why I wasn't being reimbursed by this payer. [sensitive content hidden] took extra time away from her already busy desk to troubleshoot with me and offer solutions. Not only did she demonstrate excellent customer service skills, a kind/patient demeanor, and empathetic listening, but she also made sure a plan was in place before ending the call. Her customer service alone is reason enough for me to continue my TherapyNotes subscription. She is obviously an excellent employee and I hope this organization will recognize her and offer an incentive for her exceptional service. Thanks! #### Cons Increasing monthly price every year. Therapists that renew annually should be offered a financial incentive to renew their subscription. #### Reasons for choosing TherapyNotes, LLC Cheaper and the TheraNest account executive no-showed on the demo. --- ### TherapyNotes is the best EHR platform around! - Overall rating: 5/5 - Reviewer: Ali R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic experience. Everyone I interfaced with was so committed to my success, they all went above and beyond the call of duty to onboard me and make sure all my questions were answered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer support is outstanding. [sensitive content hidden] was so patient with me and addressed each question I had. Also, I learned that they can handle my Medicare billing which I had no idea about. Also, their follow through was fantastic! #### Cons Nothing really. The platform is intuitive and smart and has all the bells and whistles you could want. #### Reasons for choosing TherapyNotes, LLC The features, interface and customer support were all superior to the competition. --- ### Great customer service and ease of use - Overall rating: 5/5 - Reviewer: Jamie R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I have been very happy with the cost effective comprehensive record system offered. The notes work for my practice and the reminders and to-do list are helpful. The client portal is useful (I don't use all features such as scheduling so don't know about that area). I do my own billing and it is extremely simple through Therapy Notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TherapyNotes is easy to use as a solo practitioner in private practice. It is affordable and the features offered are extensive for the price. The customer service is top notch - always available with short waits, real people, friendly, helpful, and always follow up when needed. #### Cons I have not been dissatisfied with any of the product for my needs. Any small issues have been quickly resolved and most were user error on my part. #### Reasons for choosing TherapyNotes, LLC Ease of use, cost effectiveness, and customer service --- ### Wonderful for my small therapy business - Overall rating: 5/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn/use. Excellent customer service. Does everything I need for my small therapy private practice. #### Cons So far I haven't had any significant issues #### Reasons for choosing TherapyNotes, LLC Better price, and better customer service. #### Reasons for switching to TherapyNotes, LLC I wanted a software dedicated to managing mental health related business. --- ### THERAPY NOTES IS THE BEST THERAPIST BILLING SYSTEM ON THE PLANET - Overall rating: 5/5 - Reviewer: Gary W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Zero complaints. Heaps of positives. Rarely do you have to wait for help on the phone more than a couple of minutes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Therapy Notes is an excellent billing system. It's very simple yet very complex. Best of all is the available 24/7 customer service. And, the customer service representatives are all in the United States. English is their first language. They're easy to understand for this hard of hearing billing novice. Therapy Notes has the best customer service this side of Apple. These people know their stuff and have easily resolved all issues I've faced over the last couple of years. #### Cons Zero negatives. This is an exceptionally well-designed therapy billing system done by people who know what they're doing. --- ### Great service - Overall rating: 5/5 - Reviewer: Faith L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Therapynotes is user friendly, I love the features and assessments in the system. I like how you can see how much you will make for the month. #### Cons I don’t have any complaints about therapy notes other than I wish our company didn't change to another system. --- ### Great system - Overall rating: 5/5 - Reviewer: erica m. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the system so far. Still learning new details every day #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the notes template #### Cons There isn't anything bad, still learning new things everyday #### Reasons for switching to TherapyNotes, LLC It was a mandatory merge that our company had to do --- ### Can't love TN more! - Overall rating: 5/5 - Reviewer: Ilissa D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I love the ease of use, and I feel like the customer support staff truly cares about the providers. I also feel more comfortable with my chart compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, and the client portal. I can easily send things to my clients in this virtual day and age. Customer support is stellar. #### Cons Can't make customizable progress note forms, but the one they have is perfectly fine. I'm just anal #### Reasons for switching to TherapyNotes, LLC I didn't feel like they met my needs with chart compliance. --- ### Longtime customer of TN - almost 10 years - Overall rating: 5/5 - Reviewer: Wendy B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Love love love!!! My experience has been fantastic on all areas of running a single private practice and growing into a large group private practice that accepts most major insurance carriers. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the intuitive structure of TN and the prompts that make everything easy to set up. TherapyNotes support desk is the absolute best I have ever encountered in any capacity or task. TN makes it easy to expand your practice and grow in ways that need business support without taking away from clinical time. I love the ability to give some transparency to the therapist that chose to work in my group. TN really makes running a large group practice possible without breaking the bank or losing clinical time (or my mind). #### Cons That every issue I have to call support desk for is a USER ERROR!!!! One thought I had was that other therapists in my group practice can see each others revenue report. I love I can bring this up to TN and they add it to the list of things they work on - TN has made updates that I have requested in the past and it's so lovely. #### Reasons for choosing TherapyNotes, LLC ease of use for charting and adding other clinicians; HIPAA compliant; free trial made me comfortable enough to move forward in the very initial phase (I was able to see what I was paying for before I knew anything about running a practice) #### Reasons for switching to TherapyNotes, LLC I used therapy appointment at a private practice and when I left to start my own I chose TN after lots of research and using the trial month. --- ### TherapyNotes is SPECTACULAR! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I absolutely love TherapyNotes as a practice management system for behavioral health. The system was very easy to learn, offers integrated telehealth and billing, billing support if that’s not your forte, options for solo-practitioners and groups, and most importantly in my opinion, the Customer Support Team is STELLAR, with broad times of availability. It’s exactly what I was looking for when I first started my private practice. I highly recommend TherapyNotes to any behavioral health providers in the market for a great, easy-to-use electronic health record system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Customer Support Team is STELLAR!!!! #### Cons Nothing after several years of using it. #### Reasons for choosing TherapyNotes, LLC TherapyNotes offers a discount to NASW members, plus had all of the features I needed, including some I didn’t realize I needed! --- ### Good Job Overall - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an overall great app and I'm glad to use it. The functionality is great and it makes going to therapy easy as for taking notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to keep track of therapy. The UI function was awesome overall. It has stepped up my therapy game. #### Cons I did not really dislike anything that much. I felt it could benefit from AI perhaps but that's it I guess. --- ### TherapyNotes LLC Review - Overall rating: 5/5 - Reviewer: Katrina P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it for booking appointments and keeping track of records. It is a great software I enjoy using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has good customer support and allows easy management of notes and is easy to keep track of appointments. #### Cons I do not dislike anything at this time I find the software easy to use and the people to be very friendly. --- ### Good simple software for mental health - Overall rating: 4/5 - Reviewer: lauren g. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Its simple to use and seems pretty straight forward #### Cons It didnt have as many of the bells and whistles as other softwares. --- ### So Far, So Good - Overall rating: 4/5 - Reviewer: Rebekah P. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has gone well. I am still a new user so issues my arise, but so far it is good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is quite comprehensive, and the free version allows access to several functions. #### Cons At this point in time, I do not have any complaints. --- ### Basic but efficient - Overall rating: 5/5 - Reviewer: Cheyenne R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Therapy Notes is a great program, especially for those running their own business. Its got very simple and easy to navigate features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I love the discount and pricing of the actual program. Also, the to-do list feature saves me so much! #### Cons costumer support isn't my favorite but its not bad --- ### The Best Customer Support since Chewy - Overall rating: 5/5 - Reviewer: Shelley S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There is a whole lot to love about TherapyNotes, but I would say the best is the customer support. It is obvious they take client care seriously. I am able to reach a live person whenever I have tried and all of my emails are answered within a few hours to the next day. #### Cons Here is what I would like improved:1. Allow for recording of teletherapy sessions. This is vital for organizations with interns under supervision and individual practitioners attempting to gain certification in specialty areas.2. Make a more precise window for notifying patients of upcoming scheduled sessions. If the agency charges for appointments canceled within 24 hours, notification should come 25 hours before the scheduled appointment.3. Provide better training for using the Cardpointe services (is a wonky, non-intuitive portal, imho). #### Reasons for switching to TherapyNotes, LLC Simplepractice doubled their prices and doesn't provide live support. --- ### A great product! - Overall rating: 5/5 - Reviewer: Alixandra H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Incredibly positive. The customer service is hands down the best out there. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Therapy notes is easy to use and integrates billing, scheduling, record keeping. If you are billing insurance in any capacity this is the software for you and your practice. #### Cons Previously when I left one practice to begin a new one I was unable to easily transfer my records to a different practice code. I'm also unable to easily remove past billing on people's billing history that I wasn't yet using therapy notes for billing but was still using you guys for notes. #### Reasons for choosing TherapyNotes, LLC It offered more robust insurance billing and I was familiar with it from the previous practice I worked at. --- ### One Stop Shopping~ A great concept! - Overall rating: 5/5 - Reviewer: Meg S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Several years ago I was providing services for people who had litigation/disability/workers comp. issues and the format and ease to send documents was critical in meeting their needs. As well as CYA as a clinician. (No small concern in this day and age.) Within the first year of my work with TherapyNotes, they were hacked and seriously compromised. It was then that I encountered the outstanding customer service and support. They worked around the clock to resolve the problem. Their customer support has not wavered or even fluctuated. My previous encounters with EHR were through hospitals and agencies (since 2007) and, in comparison, I find Therapy Notes equal and even surpassed other systems . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The company continues to grow, expand its' services and scope, without losing their outstanding level of customer support. Like many other senior clinicians, we have had to adapt to electronic medical records systems and billing after years of handwritten forms. The conversion has been daunting . When I changed billers last year, the fact that she could administer through TN actually deducted a percentage from her monthly fee. I am in the process of assisting patients in creating portal accounts so that I can use their telehealth platform. I've been with doxy.me for years and am not exactly pleased with their product. #### Cons Notes have to be completed before claims sent. This isn't always practical, although it does help with motivation to stay in front of charting. I wish it was easier for patients, especially elderly ones, for them to use the Telehealth without setting up an account. That in itself is a barrier. --- ### My Love/Hate Relationship with This Software - Overall rating: 5/5 - Reviewer: Jennifer L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered As a therapist, sometimes I feel like being with TN is akin to staying in a bad relationship. They don't actually promise anything but I keep staying because I keep hoping/believing they're going to come through one day and offer these features (i.e. fillable client intake forms that transfer the data into my intake note, a mobile app, and a two-way calendar). TN is also charging the same amount of money or in some cases more money as other EHRs that do offer these simplistic features. One good thing is that they did lower the price by $10 per month for solo practices, but I am already paying $79 per month for myself and one intern. That price will increase by $20 per month for every intern I supervise, and I currently have ten prospective interns waiting in the wings. You do the math. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The good: First, TherapyNotes has outstanding customer service. The staff is friendly, knowledgeable, and able to troubleshoot issues within minutes after I've wrestled for hours trying to figure out what I'm doing wrong. Secondly, ease of billing. I have been with this service since 2015 and I've tried about four other EHR products, but I keep coming back to TN because of the ease of billing. All you have to do is input the client's insurance information and once you complete a note, you just press a button and the claim is sent out. With other EHRs, I still had to fill out my own claim forms, which I didn't know how to do. Because TN makes it so simple, I have decided to stay with them. Getting paid is pretty important, so I suppose this would be the single greatest value for me as far as this software is concerned. #### Cons The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN. I asked TN in September 2016 if they would EVER implement an electronic intake form. TN told me they were "working on it" and gave me an estimate of December 2016. It actually didn't happen until several months later, and when they finally revealed it, it was so disappointing. All they did was give us the ability to upload a form to the portal so a patient could download it, fill it out, and then upload it back. This means I still have to go through the time consuming task of manually typing everything the client wrote into the intake form on my end. When TN released this feature, they were so excited, as if it were the most amazing feature they've ever rolled out, completely oblivious to the fact that this "feature" is not much different from me emailing my intake form to a client. Apparently TN thinks it's still 2003. Several users left comments on the announcement post telling TN this is NOT what we were waiting for. As of May 2020, we are still waiting. TN also doesn't have a mobile app, while most other EHRs do. As someone else stated, there is no two-way calendar integration. I'd also like to see a way for me to document supervision meetings with my interns. Right now I have to create a separate client account for each of my interns to keep track of supervision meetings. #### Reasons for choosing TherapyNotes, LLC One reason and one reason only: it is the only software that makes billing a breeze and actually gets me paid. With TherapyNotes, all I have to do is press a button and my claims are sent, processed, and paid within a few weeks. With all the other products I've tried, I still had to fill out my own forms and I often had errors. One of the other companies consistently paid my Cigna claims, but every Medicare claim was rejected. After months of going back and forth with customer service, I finally switched back to TherapyNotes. TherapyNotes irritates me for the "cons" I listed above, but at least I don't have to sit for hours trying to process my claims. In the end, this is the lesser of two evils. I would rather fill out intake paperwork ONCE per client than have to wrestle with claim forms every session. I have already tried four other EHRs and in the end, TherapyNotes does make my life easier than the others, even though I can't understand why they won't give us the simple features we've been asking for years. If TN did listen to its customers and add an app, a fillable intake form, and a two-way calendar, they wouldn't just be the lesser of two evils; they'd be the BEST. #### Vendor response Thank you for the review, Jennifer. We have a team of full-time developers working on TherapyNotes, and we are adding new features and improvements as quickly as we can, and the portal has been of significant priority. In addition to the Patient Information Form, we recently released the Patient Contact Form, and more forms and portal features are in development now. It is certainly not a matter of us refusing to add features, it's just a matter of getting to everything we want to accomplish. Replied May 2020 --- ### Fantastic EHR for the solo or group practice! - Overall rating: 5/5 - Reviewer: Kevin V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered TherapyNotes has helped me to better organize, schedule, and bill for services related to my practice. It removes the need for a separate billing service as I can submit billing from within the EHR. I can focus more time on client care and building my practice as can be more efficient with the management of my day-to-day tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TherapyNotes is easy to use from day one. From its intuitive interface to the ease of scheduling and billing, this EHR is great for the solo practice that wants to manage its own needs or for the group practice that has office staff to manage these tasks. Customer support is fast, friendly, and helpful. #### Cons The only downside is the lack of ability to create customized forms within the system for clients to fill out and submit electronically. There are a handful of preloaded forms in the Library, but so far there is no way to create my own electronic forms to add to my company library. #### Reasons for choosing TherapyNotes, LLC I chose TherapyNotes for its specific focus on mental health practice and the ease of billing. #### Reasons for switching to TherapyNotes, LLC The back office utilities (billing, EDI, etc.) of my previous EHR were difficult to navigate making the billing process inconvenient and inefficient. --- ### Not for prescribers - Overall rating: 2/5 - Reviewer: Amands H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Not the worst but by far not the best either. Will be switching to a different system soon. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Great therapy note template. Ease of charging copays to client. Easily pull in intake information, however some of the intake is pyschotherapy based and not medication provider based. #### Cons Medication provider notes are all free text. The system constantly lags no matter what intenet connection I use or that I clear my internet history and cache daily. Tech support tells me that the lag is me and my connection. Sending prescriptions is a nightmare, the tab to aend prescriptions will disappear and then reappear and then that tab takes 2-3 minutes to load. Then if a prescription does not go through since this does not communicate with therapy notes there is no notification. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/?page=2) --- TherapyNotes, LLC Reviews, Pros and Cons - 2026 Software Advice