--- title: "Vagaro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vagaro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vagaro is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/vagaro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) / Vagaro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/vagaro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/vagaro-profile/alternatives/) # Vagaro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 3,693 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,846 reviews (77%) - 4 stars: 633 reviews (17%) - 3 stars: 120 reviews (3%) - 2 stars: 41 reviews (1%) - 1 star: 52 reviews (1%) ### Most mentioned pros - The automated reminders via SMS and email are incredibly effective: the rate of no-shows or missed appointments has dropped drastically since I started using it. - Vagaro may work well for independent suite renters, solo stylists, or smaller studio environments where operational demands are simpler and downtime impacts fewer people. - On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. ### Most mentioned cons - The set up for Vagaro was a total nightmare and way too complicated. When it comes to moving a "split segment" or even an appointment, the appointment book seems extremely difficult to navigate through to edit. - Staff lose reliable access to calendars, appointment details, client notes, and payment processing. - We really expected a lot of great things from Vagaro however the biggest complaint was due to the programs speed, (line-ups at the frontdesk waiting for screens to load) and not being able to "quickly" view a "full" receipt from a single client appointment. ## Vagaro customer reviews Showing reviews 1-25 of 3,693 (page 1). ### Using Vagaro as a Massage Therapist - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent, I love that it can be attached to social media websites, Business Cards or anything you would like for clients to find you easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have been loving the scheduling app, I love that it does confirmation when they make the appointment, 72 hours before and 24 hours before. I also love that people can request appointments. I feel like these clients are vetted a little prior to seeing them because they put in their full name, address, phone, number, etc., which makes things much more professional, and assure you a little more that you are not getting some weirdo! #### Cons So far, I love this scheduling app. I need to learn how to use the credit card application. I'm hoping to utilize it more as time goes on. #### Vendor response Thank you for sharing your experience! We're glad you're enjoying the scheduling tools, appointment confirmations, and the ability to share your booking page across social media and business cards. We love hearing that these features help make managing appointments feel more professional. When you're ready to explore credit card processing, our Support team is happy to help at 925-464-1932 (Ext. 2)! Replied November 2026 --- ### Best scheduling app - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. love it and have been a client using vagaro since 2018. They have great customer service and I have enjoyed this app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros keeps me organized and I’m enjoying not having to call to confirm my appointments. I like the reminder text. #### Cons That my money isn’t instantly deposited for free since you already are taking a percentage of credit card processing. I think that you should receive your funds at the end of each day. #### Vendor response Thank you for being part of Vagaro since 2018! We're glad the scheduling tools, appointment reminders, and customer service have made your experience a positive one. We also appreciate your feedback regarding payout timing and understand wanting access to your earnings sooner. We'll be sure to share your feedback with our team! Replied November 2026 --- ### Online booking that fits my beauty business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I’m still early in using Vagaro for Embracing Her Beauty, but I like having a dedicated place to organize my services and give clients a way to book online\. So far, I’ve focused on customizing the booking page and connecting it to my website\. My next step is setting up client forms for the different services I offer\. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can set up online booking for my beauty services and link it from my existing Shopify website\. I was able to customize the booking page with my business colors and photos so it feels like Embracing Her Beauty\. I also recently discovered that Vagaro has client forms, which I’m looking forward to using for service\-specific intake and consent\. #### Cons The initial setup took me some time\. I had to figure out how to organize my service menu and find the right settings for deposits and appointment confirmations\. I would have appreciated a step\-by\-step guide for businesses that offer both mobile and in\-person appointments\. #### Vendor response Thank you for sharing your experience! We're glad you've been able to customize your booking page to reflect Embracing Her Beauty and connect it to your Shopify website. Client Forms are a great way to collect service-specific intake and consent information. We also appreciate your feedback on the initial setup process, especially for businesses offering both mobile and in-person services. We'll be sure to share your suggestions with our team! Replied November 2026 --- ### Great booking - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I will never go to a different book service this has been the best thing that I have done in my career #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At first, I was somebody that was only a paper book but Ive Been using this app for 8 years now and I absolutely love it so does my clients #### Cons Of course I’m gonna say the price it does suck paying $30 a month but it’s worth it because it keeps everything organized and all my notes and notifies my clients #### Vendor response Hi Brandi! Thank you for being part of Vagaro for the past 8 years! We love hearing that you and your clients enjoy the platform, especially after making the switch from a paper appointment book. We're glad the organization, client notes, and appointment notifications have made such a difference in your business. We also appreciate your honest feedback about pricing. Thank you for continuing to choose Vagaro! Replied November 2026 --- ### Best Booking and Scheduling App for Salons and Spa! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have used Vagaro for 10 years now and I am constantly impressed by the roll out of new features and that their customer service remains above and beyond. Scheduling and appointment management is effortless to use. I love the newer AI features and can't wait to explore all of the features that I have not used yet. Most options are easy to use for even beginners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like all of the features and the customer service is unmatched. That's something I value in a company the most and they have always been wonderful! I also like that I can turn features on and off at any time I like and that it is easy to use. I like that they try to maintain the lowest possible fees for payment processing as well. As I begin transitioning into more than salon services, I am also excited that Vagaro will have all of the patient management features I will need when I begin expanding into wellness services! #### Cons The mass email and text marketing has become a bit expensive compared to what it was when I first started with Vagaro 10 years ago. #### Vendor response Thank you for being part of the Vagaro community for 10 years! We're so glad you've continued to enjoy our features, customer support, and scheduling tools. It's wonderful to hear you're excited about exploring new AI and wellness features as your business grows. We also appreciate your feedback about marketing costs and your continued trust in Vagaro! Replied November 2026 --- ### Vagaro: Simple, Smooth & Convenient - Overall rating: 5/5 - Reviewer: Vivian P. - Industry: Accounting - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a positive experience with Vagaro. It's easy to use, keeps me organized, and simplifies appointment scheduling, payments, and client management. A few improvements would make it even better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how Vagaro makes it easy to manage appointments, process payments, and keep client information organized. The customer support is helpful, and the features offer good value for the price. It saves me time and makes day-to-day scheduling much easier. #### Cons Some features take time to get used to, and navigating between appointments, payments, and client records could be more straightforward. I also think there is room to improve the mobile app and response times for customer support. #### Vendor response Thank you for sharing your experience! We're glad Vagaro has helped simplify your scheduling, payments, and client management while saving you time. We also appreciate your suggestions for improving navigation, the mobile app, and support response times. Feedback like yours helps us continue making Vagaro better! Replied November 2026 --- ### Convenient Appointment Management with Room for Improvement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Vagaro has been generally good. It helped me manage appointments, keep track of clients, and offer convenient online booking. However, some features could be easier to use, and I would like to see more affordable pricing for small business owners. Overall, it is a useful platform for managing a grooming business, but there is room for improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Vagaro was the online booking system, appointment reminders, and the ability to manage my clients and their appointments in one place. It made scheduling more convenient and helped me keep my grooming business organized. #### Cons What I liked least about Vagaro was the monthly cost and some features that were not easy to use. I would also like to see a simpler booking system and more flexibility in managing appointments and pricing for my business. #### Vendor response Thank you for sharing your feedback! We're glad Vagaro has made it easier to manage appointments, send reminders, and keep your grooming business organized. We also appreciate your suggestions regarding pricing, booking, and appointment flexibility. Feedback like yours helps us identify areas where we can continue to improve! Replied November 2026 --- ### Great Booking and Business Management Software for Beauty Salons - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Vagaro has been very positive. As a beauty salon owner, I use Vagaro daily to manage appointments, employees, payments, memberships, and promotions. It helps me keep my business organized and makes scheduling easier for both my staff and clients. I also appreciate the marketing tools and online booking features. Overall, Vagaro has been a great tool for managing and growing my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro is very easy to use for everyone. It helps me manage my appointments, staff, payments, and clients all in one place. It makes running my beauty business much easier and more organized. #### Cons Some features come with additional fees, which can make the monthly cost a little expensive. I would love to see more features included in the basic subscription. #### Vendor response Thank you for sharing such wonderful feedback! We're glad Vagaro has helped you keep your beauty business organized, from managing appointments and staff to handling payments and marketing. We also appreciate your feedback about subscription costs and additional features. Thank you for choosing Vagaro to support your business! Replied November 2026 --- ### Still the best - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience is great I have booked with vagaro 4x this year for spa dates and fitness classes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The convenience of booking online and the reminders and update for upcoming scheduled appointments. Also the ability to search for different places. #### Cons There is not much I do not like about the site and I use the app because it is more accessible . The only thing i would like to do is be able to adjust the radius of nearest #### Vendor response Hi Catheryn! Thank you for continuing to choose Vagaro for your spa visits and fitness classes! We're glad you enjoy the convenience of online booking, appointment reminders, and being able to discover new businesses. We also appreciate your suggestion about adjusting the search radius. We'll be sure to share that feedback with our team! Replied November 2026 --- ### Charged card on a free trial I didn't complete - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: a free trial · monthly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Hard to write anything positive when my experience was browsing on their website started to fill out my info for a free trial to only be charged for something I didn't complete. Also it was a free trial button! #### Cons I had a very disappointing experience with Vagaro. I was exploring the platform for my business and clicked on a button for a free trial while looking at their payment machine options. I started entering my information but never completed or submitted the signup process. I backed out and left without finishing, ordering a machine, or intentionally signing up for a paid subscription. Despite this, I discovered a $35 monthly subscription charge on my credit card. My question is, why was I charged at all? I clicked on a free trial, which should have been free, and I didn't even finish signing up. As soon as I noticed the charge in my bank account, while it was still pending, I contacted Vagaro that same day to request that it be reversed. They refused to refund me. I was simply exploring my options to see if Vagaro would be a good fit for my business. After reviewing their flat-rate payment processing fees, including their debit transaction fees, I also realized their pricing wasn't suitable for my business. What bothers me most is being charged $35 when I clicked on a free trial, never completed the signup process, and contacted them immediately about the pending charge. Their refusal to resolve the issue has completely put me off using their platform. I would caution other business owners to be careful when exploring Vagaro, even when clicking on something advertised as a free trial. #### Vendor response Hello Brenda, thank you for sharing your feedback. We understand your concerns regarding the subscription charge and would appreciate the opportunity to look into your experience further. Please contact our Support team at 925-464-1932 so they can review the details of your account and assist with your questions. Replied October 2026 --- ### Verified reviewer - Overall rating: undefined - Reviewed: November 2026 - Company size: 2-10 employees As a business owner, the reviewer found Vagaro to be one of the most frustrating decisions made, citing issues with its complexity and reliability. The platform's confusing settings and lack of basic functionality have made managing appointments and services a challenging experience. Full review available after login on Software Advice --- ### Owner - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospitality - Company size: Self-Employed The reviewer appreciates the software's simplicity for both themselves and their clients, which aids in daily operations. They also mentioned experiencing some lag and issues at times, which can be frustrating. Full review available after login on Software Advice --- ### My Vagaro Experience... - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Performing Arts - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been good, ive been using vagaro for years now and the system works for what i need it to in order to run my business more effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for scheduling and appointment management for my dance, art, music, sewing institute & wellness center! #### Cons It's not as dance school friendly, i wish there were more options for dance in promotional marketing and for classroom management. Pricing has also increased and that's something that I am not happy with. #### Vendor response Thank you for sharing your long-time experience with Vagaro! We’re glad to hear it continues to help you manage scheduling and appointments across your dance, art, music, sewing, and wellness programs. We appreciate your feedback on dance-specific promotional marketing, classroom management, and pricing. Your feedback is valuable as we continue improving Vagaro to better support businesses across different industries. Replied August 2026 --- ### A Great Booking Platform for Growing My Beauty Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Vagaro has been very positive. As a new esthetician building my business, I needed a booking platform that would help me appear professional while keeping everything organized. Vagaro has made it easier for clients to view my services, choose available appointments, and book without needing to contact me directly. I also like having business management tools in one convenient place. The platform saves time, supports a smoother client experience, and helps me stay organized as my clientele grows. Although there is a learning curve with some features, Vagaro has been a valuable tool for my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Vagaro is how professional and convenient it makes running my esthetics business. The online booking system is easy for my clients to use, and it helps keep my appointments organized without constant messaging back and forth. I also appreciate being able to manage my services, pricing, availability, and client information in one place. As a new esthetician, having a platform that makes my business look established and professional is helpful. Vagaro saves me time, improves the client experience, and allows me to focus more on providing quality services instead of managing scheduling details manually. #### Cons What I like least about Vagaro is that some features can feel overwhelming when you are first learning the platform. There are many options available, which is helpful, but it can take time to understand where everything is located and how to customize certain settings. I would appreciate more straightforward tutorials, easier navigation, and additional customization options for some parts of the booking and business management experience. Occasionally, finding a specific feature requires extra time or exploring through multiple menus. These are minor concerns, but making the system even more intuitive would improve the overall experience for new business owners. #### Vendor response Hi! Thank you for sharing this! We’re so glad Vagaro has been helpful as you grow your beauty business. We appreciate you sharing the ways Vagaro has helped with managing your business and staying connected with your clients! Replied October 2026 --- ### Makes Booking Kids' Activities Quick and Stress-Free - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a parent, I've found Vagaro to be a convenient way to book appointments and activities for my children. The app makes it easy to browse available time slots, schedule appointments, and receive reminders, which helps keep our busy family schedule organized. I appreciate that I can book appointments online without having to make phone calls, and the confirmation and reminder notifications help ensure we don't miss appointments. Being able to manage appointments directly from my phone is especially helpful when juggling multiple kids and activities. That said, my experience has been good but not exceptional. While the app is functional, I sometimes find the interface a little cluttered, and certain features can take extra taps to find. The overall experience depends a lot on how each business uses the platform, so consistency can vary. Overall, Vagaro is a solid scheduling app that makes booking and managing appointments easier. It may not be the most polished platform available, but it's convenient and gets the job done. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy online appointment booking Convenient appointment reminders Ability to reschedule or cancel (when allowed by the business) Mobile app makes scheduling on the go simple View available appointment times without calling Stores appointment history Secure payment options when supported Helpful for managing multiple family appointments Saves time compared to booking by phone #### Cons Interface can feel a bit cluttered at times Navigation isn't always intuitive User experience varies depending on how each business sets up their profile Some businesses don't fully utilize all of the available features Finding specific services or providers can sometimes take extra steps Notifications can become excessive if not adjusted Search filters could be more refined Not every business keeps availability updated in real time #### Vendor response Thank you for taking the time to share such a thoughtful review. We're glad to hear Vagaro has helped make booking and managing your family's appointments more convenient, especially with online scheduling, reminders, and the flexibility to manage appointments on the go. We also appreciate your feedback about the interface and navigation. We're continually working to improve the experience while expanding the tools available to both businesses and their clients. As you mentioned, each business can customize how they use Vagaro, which can influence the booking experience. Your insights are valuable, and we appreciate you sharing both what has worked well and where you see opportunities for improvement. Thank you for choosing Vagaro! Replied July 2026 --- ### Vagaro Is Amazing!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience has been amazing. I enjoy the customer service interactions. They are friendly and very knowledgeable. The ease that the customers find when booking an appointment is amazing! Very user friendly for both myself as shop owner, and for my customers. Even sends them a reminder about their appointment, which had reduced my NCNS's by 90%. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is. My last service was very difficult to figure out small things like adding new customers. This service makes even the difficult easy. I was even able to bring my old customer list over to Vagaro and easily erase duplicate names. #### Cons That more things are not offered with the basic package. You have to continue to pay to add services like record keeping. However, they do allow you to add and remove services at any time. Not held to any contract. #### Vendor response Hi Brandon, thank you for sharing your experience with Vagaro! We’re thrilled to hear that the platform has made managing your business easier. It’s also great to hear that appointment reminders have helped reduce your no-shows and that our Support team has been friendly and knowledgeable. We truly appreciate your feedback and your 10/10 recommendation! Replied September 2026 --- ### Massage business review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Love the app, have used it for my whole massage career going on 7 years now. Soap notes are easy to use as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and many features, I use the app for my massage business and it has always been easy to book clients, and have them book themselves online if preferred. It has automated reminders which is convenient. I can have services, products and gift cards all in the same transaction. Love this app! #### Cons I wish there was a report that could be run that shows which transactions have been deposited from the week and which ones haven’t been yet, American Express does take the longest to go through I have noticed. #### Vendor response Thank you for sharing your experience and for choosing Vagaro throughout your seven-year massage career! We’re so glad to hear that the features you use, from online booking and automated reminders to SOAP notes and combining services, products, and gift cards, have made managing your business easier. We also appreciate your feedback about having a report that shows which transactions have been deposited and which are still pending. We’ll be sure to share this suggestion with our team as we continue improving the platform. Thank you for being part of Vagaro! Replied September 2026 --- ### I recommend it - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It’s been quite nice. Clients tend to find it easy, once they’ve set their profile. I’m hoping it brings quite an ease to my tax filing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of revenue tracking. Ease of calendar use. Can email for cost of subscription. Customizable on several points. #### Cons Clients must create account. Vera is a little high cost, but I’m figuring out the value. The calendar continues to open on the day instead of week. #### Vendor response Hi Sylphia! Thank you for the 10/10 review and for sharing what you love about Vagaro! We’re glad the calendar, revenue tracking, and customization options have been helpful, and we appreciate your feedback on client profiles, Vera, and the calendar view. We’re so happy Vagaro has been a great fit for your business! Replied October 2026 --- ### Longtime customer - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been good I’ve used vagaro for years . Only thing I’d like to sss in the future is the reminder texts tells the client the service they are scheduled for and how much the service will be . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the reminders you can schedule for clients . I also like that I can see where exactly the client is booking from whether is be my socials or from Google . #### Cons The fees associated with taking CC payments you already pay monthly then have to pay an extra percentage of of the transaction . #### Vendor response Thank you for sharing your experience! We're glad you've enjoyed using Vagaro over the years and appreciate the client reminders and booking source tracking. We also appreciate your feedback on processing fees and your suggestion for including service details and pricing in reminder texts. Replied September 2026 --- ### An Amazing Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed having this tool for my business. It keeps my records, editable disclosures, user friendly, low cost and great add ons as my business grows and changes. I love that my clients has access and are able to schedule, reschedule and cancel appointments at their convenience. This reduces the amount of time I have to spend on administrative work and can focus on my craft. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Vagaro makes it easy to keep my calendar in order and up to date, adding services or taking away services is easy, the AI features help with describing services or wording for an email or text add. Great customer service. #### Cons The thing I can say I like least is maybe the pay in 4 my clients reported that they were unable to use that services sometimes. Also when I’ve tried to add pictures in the past they weren’t accepted for resolution. #### Vendor response Thank you for sharing your experience, Lamonica! We love hearing how Vagaro’s features help you manage your business and spend more time doing what you love. We appreciate your feedback on Pay in 4 and photo uploads, too. Thanks for being part of the Vagaro community! Replied October 2026 --- ### Vagaro is the platform you need - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Vagaro has been a dream for our business. The customer service is top of the line, the training is great, and the software is easy and has everything we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Vagaro for year. I own a med spa and it is easy to keep records, bill and has everything we need. #### Cons I actually haven't found anythign yet! Great training if i can't find something, great customer service and easy to navigate. #### Vendor response Thank you for the fantastic review, Brooke! We’re thrilled to hear that Vagaro has been a great fit for your med spa and that you find it easy to manage client records, billing, and day-to-day operations. It’s also wonderful to hear that you’ve had such a positive experience with our Support and Training teams. We truly appreciate you taking the time to share this with us! Replied August 2026 --- ### Great all in one platform for my business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Super easy to set up and my clients love how simple it is to book appointments online. I like having everything in one place, scheduling, payments, reminders, and client management all work together smoothly. The automated text and email reminders save me so much time, my books stay full without me having to chase people down. Customer service has been really helpful whenever I needed it #### Cons Honestly not much to complain about. The system works great for what I need. Sometimes there are minor glitches or it runs a little slow, but nothing that ruins the experience. Some users mention the monthly fee can add up, but I think the value is worth it. Overall it's been reliable for my business. #### Vendor response Thank you for sharing such thoughtful feedback! We’re thrilled to hear that Vagaro makes it easy to manage scheduling, payments, reminders, and client management all in one place. It’s great to know the automated reminders are saving you time and helping you keep your books full, and we’re especially glad our Support team has been helpful when you’ve needed us. Thanks again for sharing your feedback with us. Replied September 2026 --- ### Happy Vagaro user - Overall rating: 5/5 - Reviewer: Shay D. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I am enjoying my experience with Vagaro. My clients love that it is easy to book an appointment and I love that it is easy to navigate hiring staff doing payroll, sending email marketing and running reports and connecting external things like QuickBooks and gusto. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like I like that I can do so many things for my business in one place. In the past before Vagaro I had to use several different systems and keep all of the different systems together via Excel tracker. Now on my reports are in Vagaro that I need so I don’t need to do extra steps. #### Cons I like all the features however being that everything is à la carte it can’t get expensive. While I feel that Vagaro is more expensive than previous software that I’ve used. I also feel like it’s totally worth it to have everything all in one place.. #### Vendor response Love hearing this! Great to know Vagaro has helped you move away from juggling multiple systems and Excel trackers, and now you’re able to manage reports, payroll, hiring, marketing, and integrations all in one place. It’s also great that your clients are finding booking easy and seamless. We hear your feedback on the à la carte structure and how costs can add up as you scale, even though the all-in-one functionality brings strong value. That’s really helpful insight and we’ll share it with our team. Really appreciate you choosing Vagaro over SalonBiz as your team grew, and we’re glad it’s supporting your salon as it expands! Replied April 2026 --- ### Vagaro since 2009 - Overall rating: 5/5 - Reviewer: Maranda H. - Industry: Cosmetics - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I remember chatting with development back in 2009 after salon hours to go over updates like being able to customize service pics etc. I have loved growing with the company over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that this software has all the necessary features for marketing emails and messages to clients. I love the drag & drop email builder to make templates for future use #### Cons I think it is overall a solid product. If anything I would grow the platform to help more with the financial side of the business. #### Vendor response Love hearing this! Amazing to know you’ve been with Vagaro since 2009 and have grown alongside the platform over the years. We’re glad the marketing tools and drag-and-drop email builder have been helpful for your client communication and templates. We hear your feedback on expanding financial features as well, that’s really valuable and something we can share with our team. Really appreciate you choosing Vagaro as a solo operator and sticking with us for so long! Replied April 2026 --- ### Happu Customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good. If I have a question the chat function is great. If the Ai bot can’t answer my question they transfer me over to a human. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The price, its functionality, and online booking. Before Vagaro, I was using another online platform. It was expensive and lacked all the features I needed. #### Cons It lacks a few features. I am disappointed they took away the ability to download your weekly schedule. I am able to see my schedule but I xan’t see my client’s name. That is a huge disappointment. #### Vendor response Glad to hear Vagaro has been a better fit for you in terms of price, functionality, and online booking compared to your previous platform. We’re also happy the chat support and quick handoff to a live agent have been helpful when you need answers. We hear your feedback on the missing weekly schedule download and not being able to view client names in that view. That’s really helpful and we’ll share it with our team as we continue improving reporting and scheduling tools. Appreciate you choosing Vagaro over Acuity Scheduling and sharing your experience with us! Replied April 2026 ---