--- title: "Vagaro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vagaro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vagaro is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/vagaro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) / Vagaro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/vagaro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/vagaro-profile/alternatives/) # Vagaro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 3,654 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 2,814 reviews (77%) - 4 stars: 629 reviews (17%) - 3 stars: 120 reviews (3%) - 2 stars: 41 reviews (1%) - 1 star: 50 reviews (1%) ### Most mentioned pros - On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. - I can manage bookings, payments, client records, marketing, and inventory all within the same system, which saves me time and keeps things organized. - I also like the templates that help with email marketing, gift cards, and the vagaro community with daily deals. ### Most mentioned cons - Notification settings can be unreliable from the client side — if a client has text notifications turned off, they may not receive reminders, which can lead to missed appointments - Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. - As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. ## Vagaro customer reviews Showing reviews 1-25 of 3,654 (page 1). ### My Vagaro Experience... - Overall rating: 5/5 - Reviewer: Tabitha H. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been good, ive been using vagaro for years now and the system works for what i need it to in order to run my business more effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for scheduling and appointment management for my dance, art, music, sewing institute & wellness center! #### Cons It's not as dance school friendly, i wish there were more options for dance in promotional marketing and for classroom management. Pricing has also increased and that's something that I am not happy with. #### Reasons for switching to Vagaro pricing and was looking for a better system overall #### Vendor response Thank you for sharing your long-time experience with Vagaro! We’re glad to hear it continues to help you manage scheduling and appointments across your dance, art, music, sewing, and wellness programs. We appreciate your feedback on dance-specific promotional marketing, classroom management, and pricing. Your feedback is valuable as we continue improving Vagaro to better support businesses across different industries. Replied August 2026 --- ### Vagaro is the platform you need - Overall rating: 5/5 - Reviewer: Brooke J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Vagaro has been a dream for our business. The customer service is top of the line, the training is great, and the software is easy and has everything we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Vagaro for year. I own a med spa and it is easy to keep records, bill and has everything we need. #### Cons I actually haven't found anythign yet! Great training if i can't find something, great customer service and easy to navigate. #### Reasons for choosing Vagaro Vagaro seemed easier to navigate, i liked the platform to keep notes and client details. #### Vendor response Thank you for the fantastic review, Brooke! We’re thrilled to hear that Vagaro has been a great fit for your med spa and that you find it easy to manage client records, billing, and day-to-day operations. It’s also wonderful to hear that you’ve had such a positive experience with our Support and Training teams. We truly appreciate you taking the time to share this with us! Replied August 2026 --- ### Makes Booking Kids' Activities Quick and Stress-Free - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a parent, I've found Vagaro to be a convenient way to book appointments and activities for my children. The app makes it easy to browse available time slots, schedule appointments, and receive reminders, which helps keep our busy family schedule organized. I appreciate that I can book appointments online without having to make phone calls, and the confirmation and reminder notifications help ensure we don't miss appointments. Being able to manage appointments directly from my phone is especially helpful when juggling multiple kids and activities. That said, my experience has been good but not exceptional. While the app is functional, I sometimes find the interface a little cluttered, and certain features can take extra taps to find. The overall experience depends a lot on how each business uses the platform, so consistency can vary. Overall, Vagaro is a solid scheduling app that makes booking and managing appointments easier. It may not be the most polished platform available, but it's convenient and gets the job done. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy online appointment booking Convenient appointment reminders Ability to reschedule or cancel (when allowed by the business) Mobile app makes scheduling on the go simple View available appointment times without calling Stores appointment history Secure payment options when supported Helpful for managing multiple family appointments Saves time compared to booking by phone #### Cons Interface can feel a bit cluttered at times Navigation isn't always intuitive User experience varies depending on how each business sets up their profile Some businesses don't fully utilize all of the available features Finding specific services or providers can sometimes take extra steps Notifications can become excessive if not adjusted Search filters could be more refined Not every business keeps availability updated in real time #### Vendor response Thank you for taking the time to share such a thoughtful review. We're glad to hear Vagaro has helped make booking and managing your family's appointments more convenient, especially with online scheduling, reminders, and the flexibility to manage appointments on the go. We also appreciate your feedback about the interface and navigation. We're continually working to improve the experience while expanding the tools available to both businesses and their clients. As you mentioned, each business can customize how they use Vagaro, which can influence the booking experience. Your insights are valuable, and we appreciate you sharing both what has worked well and where you see opportunities for improvement. Thank you for choosing Vagaro! Replied July 2026 --- ### Good for Solo Stylists, NOT for Multi-Location Salons - Overall rating: 1/5 - Reviewer: Carlos B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Vagaro may work well for independent suite renters, solo stylists, or smaller studio environments where operational demands are simpler and downtime impacts fewer people. The platform has features that can be useful in those settings. However, from a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros User-friendly interface and can work well for independent suite renters, solo stylists, or smaller studio environments. #### Cons Extremely disappointed with and the lack of transparency surrounding support, hardware compatibility, and overall system reliability. We invested in the PayPro & Go system based on how it was marketed "as a seamless front desk and mobile checkout solution designed to scale with and support growing businesses." Unfortunately, our experience has been very different. After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware. This was not clearly communicated during the sales process and did not align with the flexibility and scalability that were presented to us. What made the situation even more frustrating was learning about the strict no-return policy only after realizing the hardware would not meet our operational needs. We were left with a costly setup that does not function the way we were led to expect. The reliability issues have been even more concerning. System status updates frequently indicate that services are operational when, in reality, there are significant disruptions. When the platform experiences outages, there is virtually no offline functionality available. Staff lose reliable access to calendars, appointment details, client notes, and payment processing. For businesses that rely heavily on scheduling software to operate efficiently throughout the day, this creates major operational challenges. As a multi-location salon business, outages like these are far more than a minor inconvenience. They can disrupt operations across multiple teams and locations for an entire day. When your business depends on software for scheduling, client management, and payments, there should be a dependable backup or offline mode available. From a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Support has also been disappointing. Responses are often vague, information is inconsistent, and there seems to be very little accountability when trying to resolve ongoing issues. We expected transparency, flexibility, and dependable support from a company positioning itself as an all-in-one business solution. Instead, our experience has felt restrictive, misleading, and deeply frustrating. #### Reasons for choosing Vagaro While evaluating salon software, we also considered several other platforms alongside our primary options. #### Vendor response Thank you for taking the time to share such detailed feedback about your experience. We understand the challenges that can come with managing a multi-location business and how important reliability, clear communication, and operational flexibility are in those environments. We appreciate you acknowledging the areas that have worked well for smaller teams while also sharing where your experience has fallen short for your business needs. Feedback like this is valuable and helps provide additional insight into the needs of larger operations and front desk workflows. We’d also like to note that purchases made through Vagaro are subject to agreed-upon terms and policies at the time of purchase, including the applicable return policy for hardware products. We’d welcome the opportunity to continue the conversation and review any ongoing concerns with your setup, hardware, or workflows further. Please feel free to contact support@vagaro.com or call 925-464-1932 Ext. 2. Replied May 2026 --- ### I am happy that most of the time (or at least some of the time) Vagaro does work - Overall rating: 5/5 - Reviewer: Brion S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use the bot to book our clients through AI booking online function now. Loading times of the reports might take a bit though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They seem to have everything in one area; like with their own inventory system, their own payroll system, and the ability to schedule appointments. However, I did get an honest-to-goodness reply back from someone named [sensitive content hidden] from Support. I'm very surprised, as this doesn't happen too often in the world of software customer service. #### Cons The set up for Vagaro was a total nightmare and way too complicated. When it comes to moving a "split segment" or even an appointment, the appointment book seems extremely difficult to navigate through to edit. #### Vendor response Thank you for taking the time to share such detailed feedback. We're glad to hear you've found value in having your scheduling, inventory, payroll, and other business tools all in one place, and that you had a positive experience with our Support team. We also appreciate your honest feedback about the setup process, appointment management, and report loading times. Insights like yours help us identify opportunities to improve, and we'll be sure to share them with our team. Thank you for choosing Vagaro! Replied July 2026 --- ### Useful when booking! - Overall rating: 5/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Vagaro has been positive. It provides a comprehensive set of tools for appointment scheduling, client management, payment processing, and marketing, all within a single platform. The software has helped streamline daily operations and improve the booking experience for clients. Although there is a learning curve for some advanced features and the cost can increase with additional add-ons, the overall value and functionality make it a reliable solution for managing a service-based business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Vagaro was its all-in-one platform. It made scheduling appointments, managing clients, processing payments, and sending automated reminders easy from one place. The interface was intuitive, and the online booking feature helped reduce administrative work while making it convenient for clients to book appointments anytime. #### Cons One downside of Vagaro is that some advanced features can take time to learn, especially when first setting up the system. The pricing can also increase as you add features or staff members, and occasional software updates may require adjusting workflows. While the platform is comprehensive, navigating some settings and reports can feel more complex than necessary. #### Vendor response Thank you for sharing such thoughtful feedback! We’re glad Vagaro’s all-in-one platform has helped streamline scheduling, client management, payments, reminders, and online booking for your business. We also appreciate your feedback on the learning curve, pricing as your business grows, and navigating certain settings and reports. We’re always working to make Vagaro more intuitive and efficient while continuing to provide the comprehensive tools service-based businesses need. Replied August 2026 --- ### A simple booking tool - Overall rating: 4/5 - Reviewer: Jessee G. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Vagaro gives J&J Social seamless control over our studio spaces and shoot schedules while automating client payment collection. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The online booking interface is remarkably straightforward. ntegrated payment processing also allows us to collect booking deposits instantly. #### Cons brand customization options for the website booking widget remain fairly basic for a visually focused media agency. #### Vendor response Thank you for sharing your feedback! We’re glad Vagaro’s straightforward online booking and integrated payment processing have helped simplify scheduling and deposit collection for your studio. We also appreciate your feedback regarding booking widget customization and will share it with our team as we continue improving the experience for businesses with unique branding needs. Replied August 2026 --- ### Vagaro: The ideal platform for orchestrating our masterclasses - Overall rating: 5/5 - Reviewer: Huda K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For Huda Beauty's experiential marketing efforts, organizing makeup masterclasses and personalized consultations with our experts is essential. Vagaro greatly simplifies online appointment booking for our VIP clients and press guests. #### Cons Graphic customization options for booking pages remain somewhat limited for perfectly replicating our brand's highly sophisticated visual identity. #### Vendor response Thank you for the wonderful review! We're thrilled to hear Vagaro has helped streamline appointment booking for your masterclasses and personalized consultations. We also appreciate your feedback regarding booking page customization. We'll be sure to share it with our team as we continue enhancing the platform. Thank you for your support! Replied July 2026 --- ### The calendar savior - Overall rating: 5/5 - Reviewer: Alessandra M. - Verified reviewer: Yes - Industry: Music - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Total automation of secretarial tasks. Vagaro eliminates the dozens of back-and-forth emails required to book a simple appointment, freeing up my valuable time to focus on higher-value administrative duties. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Vagaro to manage our rehearsal studio rentals and our music academy classes, and this software has literally saved my daily organization. #### Cons While the tool is perfect for standardized service management, I find it a bit rigid when handling exceptional events #### Vendor response Thank you for the fantastic review, Alessandra! We’re thrilled to hear Vagaro has helped simplify your scheduling, automate tasks, and save you valuable time managing your rehearsal studio rentals and classes. We appreciate your feedback on flexibility for unique events and are grateful for your support! Replied July 2026 --- ### Efficient Scheduling and Reliable Operations Management - Overall rating: 4/5 - Reviewer: Sai Akshith L. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Vagaro provides a reliable and scalable platform for managing client appointments and business operations smoothly, making it a solid tool for service management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has robust scheduling features, intuitive appointment management, and streamlined payment processing which helps improve operational efficiency. #### Cons The advanced reporting and customization options could be more flexible to better support complex, data-driven workflows. #### Vendor response Thank you for sharing your thoughtful feedback! We’re glad to hear Vagaro’s scheduling, appointment management, and payment features have helped support your operations. We appreciate your comments about reporting and customization and will continue working to enhance the platform. Thanks for choosing Vagaro! Replied July 2026 --- ### Overall good experience - Overall rating: 4/5 - Reviewer: Nicole C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice #### Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer #### Reasons for choosing Vagaro I needed options for packages and memberships #### Reasons for switching to Vagaro They didn’t allow me to implement my cancellation policy #### Vendor response Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! Replied April 2026 --- ### Outstanding customer service - Overall rating: 4/5 - Reviewer: MIssi C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helped me grow my business by being affordable and accessible. It’s easy to use, the customer service is excellent, and the price point makes the glitches tolerable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer support is unmatched. Always friendly. Always helpful. And the price is great. I also like that it has an email function to send letters out #### Cons The client experience is clunky. It’s not easy for them to cancel and sessions often get lost in the cart. The hard part is if I try to fix it on the biz end, Vagaro needs the client to call. I’m not having my clients call the software company… Also, not being able to manage the auto emails they send to clients. Like asking for reviews. I should be able to control that. #### Reasons for choosing Vagaro Cost. It cane down to being able to afford it #### Reasons for switching to Vagaro Cost and service issues where the driving force #### Vendor response Really glad to hear our support team and pricing have helped make Vagaro accessible and supportive as your business has grown. We appreciate your feedback on the client experience, session flow, and email automation controls, our team would like to take a closer look at these areas. Please reach out to support@vagaro.com or 925-464-1932 so we can review this with you. Replied April 2026 --- ### Great features, could use more Customization options - Overall rating: 3/5 - Reviewer: Shawn H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. #### Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business #### Reasons for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me #### Reasons for switching to Vagaro The prior service did not offer enough customization for me --- ### Thanks Vagaro - Overall rating: 4/5 - Reviewer: Demaris C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am pleased. I highly recommend them. I am able to do most of the necessary procedures on one platform which is important to me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How many features are offered. The features are helpful to my business. Forms, Email Marketing, online booking, packages. There customer service team is amazing. #### Cons I can’t offer individual deposit requirements for specific services. I can’t send specialized email upon the booking of certain services. It can lag sometimes when trying to change timing on sevices. #### Reasons for choosing Vagaro Vagaro had more to offer functionally - features I already mentioned #### Reasons for switching to Vagaro Recommendations from other professionals #### Vendor response Thank you so much for your thoughtful review and for recommending us, Demaris! We’re glad to hear that Vagaro is helping you manage your business with features like forms, email marketing, online booking, and packages all in one place. It’s also great to know our support team has made a positive impact on your experience. We appreciate your feedback regarding deposit requirements, specialized emails for specific services, and app behavior when adjusting service timing. Insights like these are incredibly valuable as we continue to improve and expand our features. Our team is happy to help with exploring workarounds or optimizing your current setup. Simply reach out to support@vagaro.com or 925 464 1932 Ext. 2 and a team member can assist, Happy booking! Replied April 2026 --- ### All in one - Overall rating: 5/5 - Reviewer: Desiree L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love having a system that fits all of my needs. It is hippa compliant, easy to use, and has every option I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using Vagaro for over 6 years. The customer support is amazing and they follow up with you and go over your help request. When I first started I used it solely on my own, but now I have multiple independent contractors that use it under my account and they are able to generate their reports and schedule clients for themselves. #### Cons My only concern is the limited amount of texts and emails in the purchased packages. It goes fast when you have a special or daily deal that you want to share. One other thing is the very high cost of the lines of credit (loans) that they offer thru Liberis. I am glad they exist, but it is extremely expensive. #### Reasons for choosing Vagaro Gloss didn’t have a membership option for my monthly massage members so it wouldn’t have worked. Jane’s processing fees were too high #### Vendor response Thank you for your continued support over the past 6+ years, Desiree! We’re so glad to hear that Vagaro has been able to grow with your business and support both you and your independent contractors, and that our Support team has made a positive impact along the way. We also appreciate your feedback regarding messaging limits and financing options. If you’d ever like help optimizing your messaging usage or exploring available options, our Support team is happy to assist with ensuring you’re getting the full value from your current plan. You can reach out anytime at support@vagaro.com or call 925-464-1932 Ext. 2. Happy Booking! Replied April 2026 --- ### Salon suit must have - Overall rating: 5/5 - Reviewer: Tasha M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’m so glad I chose Vagaro—it truly makes my workday easier and more efficient. My clients love the convenience of online booking, and the seamless checkout process creates a smooth, professional experience from start to finish. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro is incredibly user-friendly and keeps my day running smoothly. It helps me stay organized with my appointments and client formulas all in one place, which is a game changer. I also love that my clients can easily book online at their convenience. The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless. #### Cons I wish it were easier to track retail sales and product usage. It doesn’t integrate well with other programs that offer these features. It would be great if it connected directly with suppliers, allowing me to order products with the click of a button instead of having to do it manually. #### Reasons for choosing Vagaro Easier to use and had other stylists recommend #### Vendor response Thank you for sharing your experience, Tasha! We’re so glad to hear that Vagaro is helping you stay organized, streamline your day, and provide a smooth booking and checkout experience for your clients. We appreciate your feedback regarding retail tracking, product usage, and supplier integration. Insights like these are very helpful as we continue improving inventory management and exploring ways to enhance workflow efficiency. You're always welcome to submit a feature request as our team reviews these regularly. Here is the link to submit one: https://feedback.vagaro.com/forums/915991-feature-requests If you need assistance with optimizing your setup or navigating specific features, our Support team is always happy to help. Your can reach them at support@vagaro.com or call 925-464-1932 Ext. 2. Thank you again for your feedback. Happy booking! Replied April 2026 --- ### Easy switch. So glad I did. - Overall rating: 5/5 - Reviewer: Kaitlyn K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. The transition was definitely made easy for me. I was dreading importing my old info myself. And editing/updating it all has been an easy to continue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy vagaro makes it to switch. Someone walks you through options and features. As well as they transfer your prior clients/services/etc from your prior system for you. #### Cons I don’t think I haven’t anything I don’t like yet. I haven’t used all of the features in the past month. It’s more than my last system had. So I’m still kind of learning. But it’s not too difficult. And there is customer service for what I can’t quite figure out on my own. #### Reasons for choosing Vagaro I asked some friends in the industry what they use / how they like it and I decided on Vagaro based on that and my own needs/budget. #### Reasons for switching to Vagaro It felt like they were steadily going up on their price and reducing the service at each price tier level as they went. They finally went higher than my budget so it was time to search elsewhere. #### Vendor response Love hearing this! Glad the switch felt smooth and that getting your clients and services transferred over was handled easily. It’s great you’re finding plenty to explore while still getting support when you need it. Appreciate you choosing Vagaro and sharing your experience! Replied April 2026 --- ### It definitely worth - Overall rating: 5/5 - Reviewer: Daryna K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Vagaro is a powerhouse for business automation. It offers incredible Value for Money by combining Online Booking, Scheduling, and Shift Management into one reliable tool. While the interface has a slight learning curve, the efficiency gained in Client Management and the quality of Customer Support make it a top-tier choice for any professional. It’s a scalable, "all-in-one" solution that truly streamlines daily operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro is a highly efficient, all-in-one platform that offers excellent Value for Money for beauty and wellness professionals. It excels in Online Booking and Scheduling and Appointment Management, providing a seamless experience for both staff and clients with automated reminders that reduce no-shows. The Ease of Use is impressive given the platform's depth, allowing for smooth Shift Management and complex staff rotations. Additionally, its robust Client Management features make personalized marketing simple, all while being backed by reliable Customer Support available whenever you hit a snag. #### Cons The mobile app occasionally feels less stable than the desktop version, which can complicate Appointment Management on the go. Additionally, while Customer Support is generally helpful, wait times during peak hours can be long when you need an immediate fix for a booking glitch. #### Reasons for choosing Vagaro I used it before, and my other work place use it so it’s convenient #### Vendor response Love this! So great to hear Vagaro has been a strong all-in-one solution for scheduling, client management, shift management, and marketing, and that it’s helping streamline daily operations while delivering solid value for your business. We also appreciate your feedback on mobile app stability and support wait times during peak hours, our team would like to take a closer look at these areas to help improve the experience across both speed and reliability. Replied April 2026 --- ### Over a decade of growth with VAGARO - Overall rating: 5/5 - Reviewer: Stacey F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with VAGRO has been exceptional. I’ve been a loyal user for over a decade—starting with scheduling and payments and now using it for my website, marketing, forms, inventory, payroll, and analytics. VAGARO has helped me grow my business and brand by leaps and bounds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about VAGARO is its ease and affordability for small business owners like me. It’s given me the tools and resources to both launch and scale my service-based business with confidence and professionalism. #### Cons What I like least about VAGARO is that occasionally, after a new update on the mobile app or desktop, there can be brief delays or minor glitches. However, these are usually temporary and quickly resolved. #### Reasons for choosing Vagaro I chose VAGARO over other products based on the price, features, and ease of use. #### Vendor response We truly appreciate your loyalty and thoughtful feedback! 💜 It’s amazing to hear how Vagaro has supported your business growth over the years from scheduling and payments to marketing and payroll. We’re so glad it’s been a valuable tool for your success, and we’ll continue working to improve performance with every update. Replied October 2025 --- ### Glad I found it - Overall rating: 5/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I wouldn’t trade it for the world! It’s perfect for my needs and also has growing brand recognition in the spa industry and is trusted . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro integrated seamlessly with my bookkeeping software . It is easy to navigate and managing the back end is handled easily with their tutorials . I can keep all my client purchases and notes in one place as well as uploading any photos or documentation. Employee onboarding is very easy and o it takes minutes. #### Cons The clients complain there’s too many steps to logging in to use it on their end. I wish they could figure out a way to make it quicker and avoid an actual password interface. #### Reasons for switching to Vagaro Too difficult and no quick books integration #### Vendor response Love hearing this! So great that Vagaro has integrated smoothly with your bookkeeping software and made managing clients, notes, and onboarding simple and efficient for your team. We also appreciate your feedback on the client login experience, our team would like to take a closer look at ways to make that process quicker and more seamless. Replied April 2026 --- ### Vagaro covers the bulk of our needs - Overall rating: 4/5 - Reviewer: Lili C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having used Vagaro since 2016 or before Vagaro has steadily adapted there offerings with the changing times is great and important for us. The amount of customer service support, client communication options, ease of navigation of the platform, and cc processing transparency has made things easy for our business. Overall 8/10 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Vagaros platform covers most of the needs of our salon and spa. Its function of inventory + client + service management, booking, and back end reports. It’s fairly simple to navigate for both the client and professional alike. #### Cons Vagaro does have semi regular outages/glitches in their system which is very hard for an in-person client based business. There have also been some specific holes in coverage that we need but isn’t offered. For example most recently, we need individual options for turning on/off online booking for services many practitioners offer. #### Vendor response Thank you for sharing your long-term experience with Vagaro! We’re glad to hear the platform continues to support your salon and spa needs across inventory, client and service management, booking, and reporting, and that both your team and clients find it easy to navigate. We appreciate your feedback regarding system reliability and the need for more granular control over online booking availability by service or practitioner. Insights like this are valuable as we continue enhancing platform flexibility and performance. Thanks again for your continued support of Vagaro and for taking the time to share such detailed feedback. Replied April 2026 --- ### Luxe Features meet Technical Glitches - Overall rating: 5/5 - Reviewer: Carissa E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Vagaro Pro has been a mix of professional organization and technical frustration. While it serves as the "brain" of my business, the relationship with the software has become increasingly strained due to its impact on your clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The "Vagaro Pro" app is the powerhouse. It allows you to manage your entire business from a smartphone. While the dashboard is clean, the sheer volume of settings can feel overwhelming at first. However, once you’ve set your working hours and services, the day-to-day calendar management is intuitive, featuring "drag-and-drop" rescheduling. #### Cons A common and significant complaint is that the online booking interface for clients can be temperamental. Users often report the system "acting up" during the final stages of the process—sometimes timing out or failing to process the final confirmation. #### Vendor response Thank you for taking the time to share your feedback. We’re glad to hear Vagaro is helping you stay organized and manage your business efficiently. We understand how frustrating it can be when clients experience issues during booking. This is not the experience we aim to deliver. If this happens again, please reach out to our support team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist right away. Replied April 2026 --- ### Great and Easy-to-Use Booking System for Small Businesses - Overall rating: 5/5 - Reviewer: Donielle B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a great experience using Vagaro for my business. It’s reliable, easy to use, and helps me stay organized with bookings, payments, and client management. Their customer service has also been very helpful whenever I’ve had questions or needed support. It’s been a solid system for running my day to day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how user friendly Vagaro is, especially for day to day use in my business. The layout is simple and easy to navigate which makes booking appointments, managing my schedule, and checking clients in very efficient. I also appreciate how everything is in one place, from payments to client history, which helps me stay organized and save time. #### Cons One thing I wish Vagaro offered is the option to pass processing fees onto clients or at least have more flexibility with payment processing options. As a small business owner, those fees can add up quickly, so having that option would make a big difference. Other than that, the platform works well overall, but that feature would definitely improve it. #### Vendor response Love hearing this! So great that Vagaro’s user-friendly layout has helped streamline your day-to-day operations, keeping bookings, payments, and client management organized in one place. We also appreciate your feedback on payment processing flexibility—especially the ability to pass processing fees onto clients. That’s a thoughtful feature request, and we’ll be sure to share it with our team for review. Replied April 2026 --- ### Mostly runs all the time - Overall rating: 5/5 - Reviewer: Usama S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The system prevents billing from becoming a huge mess with auto-billing. Shocked to find that the AI Bot actually booked a customers session by itself today. Decades worth of information in here so it helps keep everything somewhat organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Does its basic job fairly well when checking students in to the yoga classes. Shows each person's class schedule on a calendar and I do not have to worry about remembering what we are scheduled to do. Wifi went out today but surprisingly the payments worked fine. Relieved the staff learned to use the dashboard as I did not want to tell them again. #### Cons Vagaro App is also very frustrating as booking a recurring appointment is an extreme amount of work. The trainers always complain about using this app. Extremely upset I cannot put internal staff notes that clients will see as it makes our studio appear unprofessional. Support told me "that's how it works" and that was extremely helpful, NOT. #### Vendor response Thank you for sharing your feedback. We’re glad Vagaro has helped simplify scheduling, auto-billing, and organization for your studio, and that features like the AI Booking Bot and payment processing have been helpful for your team. We also appreciate your honest feedback regarding recurring appointments, trainer usability, and staff notes visibility. We understand how important efficiency and professionalism are in a busy studio environment, and your comments help us identify areas where we can continue improving both the app experience and communication tools. We truly value your input and appreciate you taking the time to share your experience. Replied May 2026 --- ### 5 years on Vagaro and counting! - Overall rating: 5/5 - Reviewer: Amanda L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I always recommend vagaro to anyone starting out their own business or is salon or beauty based. It’s an easy way to track number and clients which I do love about the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been with vagaro since I started my business 5 years ago. Everyday I learn something new using vagaro and it’s easy to use tool. And it’s super easy for my clients to book online. I can block off my schedule or add service providers to my books. The system is friendly for almost anyone! It facilitates my life 90% without me having to worry about always booking or taking deposits manually. #### Cons I don’t have much I don’t like about it , sometimes I do feel like the pricing is a little high for some of the special features as a small business who’s income is based solely on booking. I do wish it had maybe features that helped get more local leads. #### Vendor response Love hearing this! So great that Vagaro has helped simplify your day-to-day and made booking easy for both you and your clients over the past 5 years. We also appreciate your feedback on pricing and local lead features, our team is always looking at ways to improve and support small businesses like yours. Replied April 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/vagaro-profile/reviews/?page=2) --- Vagaro Reviews, Pros and Cons - 2026 Software Advice