--- title: "Vagaro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vagaro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vagaro is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/vagaro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) / Vagaro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/vagaro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/vagaro-profile/alternatives/) # Vagaro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 3,660 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,818 reviews (77%) - 4 stars: 630 reviews (17%) - 3 stars: 120 reviews (3%) - 2 stars: 41 reviews (1%) - 1 star: 51 reviews (1%) ### Most mentioned pros - On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. - I can manage bookings, payments, client records, marketing, and inventory all within the same system, which saves me time and keeps things organized. - I also like the templates that help with email marketing, gift cards, and the vagaro community with daily deals. ### Most mentioned cons - Notification settings can be unreliable from the client side — if a client has text notifications turned off, they may not receive reminders, which can lead to missed appointments - Additionally, I get frustrated with the fact that Vagaro uses features (i.e. referral tracking/rewards) for its own business, that it doesn't provide to its users. - As a natural hair care salon, I feel like the software makes it evident that the company does not understand our workflows and how they differ (significantly) from cut/color salons. ## Vagaro customer reviews Showing reviews 1-25 of 3,660 (page 1). ### My Vagaro Experience... - Overall rating: 5/5 - Reviewer: Tabitha H. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been good, ive been using vagaro for years now and the system works for what i need it to in order to run my business more effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for scheduling and appointment management for my dance, art, music, sewing institute & wellness center! #### Cons It's not as dance school friendly, i wish there were more options for dance in promotional marketing and for classroom management. Pricing has also increased and that's something that I am not happy with. #### Reasons for switching to Vagaro pricing and was looking for a better system overall #### Vendor response Thank you for sharing your long-time experience with Vagaro! We’re glad to hear it continues to help you manage scheduling and appointments across your dance, art, music, sewing, and wellness programs. We appreciate your feedback on dance-specific promotional marketing, classroom management, and pricing. Your feedback is valuable as we continue improving Vagaro to better support businesses across different industries. Replied August 2026 --- ### Vagaro Is Amazing!!! - Overall rating: 5/5 - Reviewer: Brandon R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience has been amazing. I enjoy the customer service interactions. They are friendly and very knowledgeable. The ease that the customers find when booking an appointment is amazing! Very user friendly for both myself as shop owner, and for my customers. Even sends them a reminder about their appointment, which had reduced my NCNS's by 90%. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is. My last service was very difficult to figure out small things like adding new customers. This service makes even the difficult easy. I was even able to bring my old customer list over to Vagaro and easily erase duplicate names. #### Cons That more things are not offered with the basic package. You have to continue to pay to add services like record keeping. However, they do allow you to add and remove services at any time. Not held to any contract. #### Reasons for choosing Vagaro Price and how user friendly the service is. I am not very tech savvy, but have found Vagaro to be very simple to navigate. #### Reasons for switching to Vagaro Because of the expensive cost and the complicated usage ability. Everything was very hard to find, no tutorials and customer service was not very helpful. #### Vendor response Hi Brandon, thank you for sharing your experience with Vagaro! We’re thrilled to hear that the platform has made managing your business easier. It’s also great to hear that appointment reminders have helped reduce your no-shows and that our Support team has been friendly and knowledgeable. We truly appreciate your feedback and your 10/10 recommendation! Replied September 2026 --- ### Makes Booking Kids' Activities Quick and Stress-Free - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a parent, I've found Vagaro to be a convenient way to book appointments and activities for my children. The app makes it easy to browse available time slots, schedule appointments, and receive reminders, which helps keep our busy family schedule organized. I appreciate that I can book appointments online without having to make phone calls, and the confirmation and reminder notifications help ensure we don't miss appointments. Being able to manage appointments directly from my phone is especially helpful when juggling multiple kids and activities. That said, my experience has been good but not exceptional. While the app is functional, I sometimes find the interface a little cluttered, and certain features can take extra taps to find. The overall experience depends a lot on how each business uses the platform, so consistency can vary. Overall, Vagaro is a solid scheduling app that makes booking and managing appointments easier. It may not be the most polished platform available, but it's convenient and gets the job done. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy online appointment booking Convenient appointment reminders Ability to reschedule or cancel (when allowed by the business) Mobile app makes scheduling on the go simple View available appointment times without calling Stores appointment history Secure payment options when supported Helpful for managing multiple family appointments Saves time compared to booking by phone #### Cons Interface can feel a bit cluttered at times Navigation isn't always intuitive User experience varies depending on how each business sets up their profile Some businesses don't fully utilize all of the available features Finding specific services or providers can sometimes take extra steps Notifications can become excessive if not adjusted Search filters could be more refined Not every business keeps availability updated in real time #### Vendor response Thank you for taking the time to share such a thoughtful review. We're glad to hear Vagaro has helped make booking and managing your family's appointments more convenient, especially with online scheduling, reminders, and the flexibility to manage appointments on the go. We also appreciate your feedback about the interface and navigation. We're continually working to improve the experience while expanding the tools available to both businesses and their clients. As you mentioned, each business can customize how they use Vagaro, which can influence the booking experience. Your insights are valuable, and we appreciate you sharing both what has worked well and where you see opportunities for improvement. Thank you for choosing Vagaro! Replied July 2026 --- ### Massage business review - Overall rating: 5/5 - Reviewer: Esther M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Love the app, have used it for my whole massage career going on 7 years now. Soap notes are easy to use as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and many features, I use the app for my massage business and it has always been easy to book clients, and have them book themselves online if preferred. It has automated reminders which is convenient. I can have services, products and gift cards all in the same transaction. Love this app! #### Cons I wish there was a report that could be run that shows which transactions have been deposited from the week and which ones haven’t been yet, American Express does take the longest to go through I have noticed. #### Reasons for choosing Vagaro Vagaro had more spa friendly features, it has the ability for soap notes and email marketing. #### Vendor response Thank you for sharing your experience and for choosing Vagaro throughout your seven-year massage career! We’re so glad to hear that the features you use, from online booking and automated reminders to SOAP notes and combining services, products, and gift cards, have made managing your business easier. We also appreciate your feedback about having a report that shows which transactions have been deposited and which are still pending. We’ll be sure to share this suggestion with our team as we continue improving the platform. Thank you for being part of Vagaro! Replied September 2026 --- ### Vagaro is the platform you need - Overall rating: 5/5 - Reviewer: Brooke J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Vagaro has been a dream for our business. The customer service is top of the line, the training is great, and the software is easy and has everything we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Vagaro for year. I own a med spa and it is easy to keep records, bill and has everything we need. #### Cons I actually haven't found anythign yet! Great training if i can't find something, great customer service and easy to navigate. #### Reasons for choosing Vagaro Vagaro seemed easier to navigate, i liked the platform to keep notes and client details. #### Vendor response Thank you for the fantastic review, Brooke! We’re thrilled to hear that Vagaro has been a great fit for your med spa and that you find it easy to manage client records, billing, and day-to-day operations. It’s also wonderful to hear that you’ve had such a positive experience with our Support and Training teams. We truly appreciate you taking the time to share this with us! Replied August 2026 --- ### I'm happy it does not make the rest of our calendar explode - Overall rating: 5/5 - Reviewer: Vani T. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We teach many group fitness classes and Vagaro helps prevent us from scheduling ourselves over each other so that is one less headache for me to worry about. Plus I already need to go re-arrange the backroom anyway. This system eliminated a lot of email tag backs and forth. Honestly I am just grateful that the payments are processed via Stripe and I don't have to be constantly fixing the problem daily because before Vagaro we were complete chaos. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro works ok I guess since at least clients can use Vagaro to schedule themselves rather than call me. Zoom links normally work. I'm glad it handles all of the instructors' time as well because I thought the whole thing would crash within the first week like our previous app did. We get few complaints about clients. #### Cons My biggest complaint is that if you try to export multiple appointments the site will freeze and turn black (which is crazy, especially when you're trying to save data). #### Vendor response Hi Vani, thank you for sharing your experience with Vagaro! We’re glad to hear that Vagaro helps keep your instructors’ schedules organized, makes it easier for clients to book themselves, and reduces some of the back-and-forth for your team. We also appreciate you highlighting the value of keeping your group fitness classes running smoothly. We’re always looking for ways to improve, and your feedback is valuable to us. Thanks again for sharing! Replied September 2026 --- ### Great all in one platform for my business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Super easy to set up and my clients love how simple it is to book appointments online. I like having everything in one place, scheduling, payments, reminders, and client management all work together smoothly. The automated text and email reminders save me so much time, my books stay full without me having to chase people down. Customer service has been really helpful whenever I needed it #### Cons Honestly not much to complain about. The system works great for what I need. Sometimes there are minor glitches or it runs a little slow, but nothing that ruins the experience. Some users mention the monthly fee can add up, but I think the value is worth it. Overall it's been reliable for my business. #### Vendor response Thank you for sharing such thoughtful feedback! We’re thrilled to hear that Vagaro makes it easy to manage scheduling, payments, reminders, and client management all in one place. It’s great to know the automated reminders are saving you time and helping you keep your books full, and we’re especially glad our Support team has been helpful when you’ve needed us. Thanks again for sharing your feedback with us. Replied September 2026 --- ### A practical solution for managing appointments - Overall rating: 4/5 - Reviewer: Lilyana M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy appointment scheduling, useful customer management features, online booking options, reminders help reduce missed appointments, practical tools for managing daily administrative activities, convenient for businesses that handle many appointments. #### Cons the platform can feel complex when using several features, some functions require time to understand, customization can take effort, and it may offer more features than I need for basic administrative tasks. #### Vendor response Thank you for sharing your feedback! We’re glad to hear Vagaro’s scheduling, online booking, reminders, and customer management tools are helping make your business operations easier. We also understand that with a wide range of features, it can take some time to get comfortable with everything and customize the platform to your needs. We'd love to help you get more familiar with the software and want to offer you a complimentary session with a Vagaro expert. Visit mysite.vagaro.com/vagarouniversity and book a General One-on-One session under Training and Membership using promo code COMMUNITY. We appreciate you taking the time to share your experience with us! Replied September 2026 --- ### Useful when booking! - Overall rating: 5/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Vagaro has been positive. It provides a comprehensive set of tools for appointment scheduling, client management, payment processing, and marketing, all within a single platform. The software has helped streamline daily operations and improve the booking experience for clients. Although there is a learning curve for some advanced features and the cost can increase with additional add-ons, the overall value and functionality make it a reliable solution for managing a service-based business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Vagaro was its all-in-one platform. It made scheduling appointments, managing clients, processing payments, and sending automated reminders easy from one place. The interface was intuitive, and the online booking feature helped reduce administrative work while making it convenient for clients to book appointments anytime. #### Cons One downside of Vagaro is that some advanced features can take time to learn, especially when first setting up the system. The pricing can also increase as you add features or staff members, and occasional software updates may require adjusting workflows. While the platform is comprehensive, navigating some settings and reports can feel more complex than necessary. #### Vendor response Thank you for sharing such thoughtful feedback! We’re glad Vagaro’s all-in-one platform has helped streamline scheduling, client management, payments, reminders, and online booking for your business. We also appreciate your feedback on the learning curve, pricing as your business grows, and navigating certain settings and reports. We’re always working to make Vagaro more intuitive and efficient while continuing to provide the comprehensive tools service-based businesses need. Replied August 2026 --- ### best switch for my business - Overall rating: 5/5 - Reviewer: Shawnas M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. GREAT experience love it here. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros definitely worth every penny. keeps my appointments accurate and intact. easy to use for myself and clients. love the tap to pay feature and affirm option. #### Cons id like not to have to pay for every feature and more one on one support from vagaro after sales...... #### Reasons for switching to Vagaro affirm option ,,,,,,,,,,,,,,,,,,,,,,,,,,,, #### Vendor response Thank you for sharing your feedback! We’re thrilled to hear that Vagaro has been a great fit for your business and that you’re enjoying features like Tap to Pay and Affirm. We also appreciate your suggestions about feature pricing and additional one-on-one support after getting started. We’d love to help you get more familiar with the software and want to offer you a complimentary session with a Vagaro expert. Visit mysite.vagaro.com/vagarouniversity and book a General One-on-One session under Training and Membership using promo code COMMUNITY. We hope this gives you an opportunity to get even more from Vagaro! Replied September 2026 --- ### Good bang for your buck - Overall rating: 4/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall- great bang for your buck! Highly recommend using the website builder tool and utilizing the online booking and shopping. Just make sure you are double checking everything after porting over from another company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros support is great- they really try to help. I also love how easy payroll is. Another great feature is the website Builder. #### Cons It was a difficult transition from Booker to Vagaro due to our memberships. Also you cannot charge a credit card processing fee, which is legal in our state. #### Reasons for choosing Vagaro It was the all-in-one solution for what we needed #### Reasons for switching to Vagaro Booker was getting extremely expensive and having continue crashes #### Vendor response Glad to hear support, payroll, and the website builder have been strong wins for your business, and that the all-in-one setup has been a good fit overall. We hear your feedback on the transition from Booker, especially around memberships and the challenges that came with moving systems. We also appreciate your note on credit card processing fees, that’s helpful context and we’ll share it with our team. Really appreciate the tip for others on double-checking data after a port, and we’re glad Vagaro has been a great value compared to your previous platform! Replied April 2026 --- ### Overall good experience - Overall rating: 4/5 - Reviewer: Nicole C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice #### Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer #### Reasons for choosing Vagaro I needed options for packages and memberships #### Reasons for switching to Vagaro They didn’t allow me to implement my cancellation policy #### Vendor response Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! Replied April 2026 --- ### Outstanding customer service - Overall rating: 4/5 - Reviewer: MIssi C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helped me grow my business by being affordable and accessible. It’s easy to use, the customer service is excellent, and the price point makes the glitches tolerable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer support is unmatched. Always friendly. Always helpful. And the price is great. I also like that it has an email function to send letters out #### Cons The client experience is clunky. It’s not easy for them to cancel and sessions often get lost in the cart. The hard part is if I try to fix it on the biz end, Vagaro needs the client to call. I’m not having my clients call the software company… Also, not being able to manage the auto emails they send to clients. Like asking for reviews. I should be able to control that. #### Reasons for choosing Vagaro Cost. It cane down to being able to afford it #### Reasons for switching to Vagaro Cost and service issues where the driving force #### Vendor response Really glad to hear our support team and pricing have helped make Vagaro accessible and supportive as your business has grown. We appreciate your feedback on the client experience, session flow, and email automation controls, our team would like to take a closer look at these areas. Please reach out to support@vagaro.com or 925-464-1932 so we can review this with you. Replied April 2026 --- ### Great features, could use more Customization options - Overall rating: 3/5 - Reviewer: Shawn H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. #### Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business #### Reasons for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me #### Reasons for switching to Vagaro The prior service did not offer enough customization for me --- ### The Best Choice for Solo Estis - Overall rating: 4/5 - Reviewer: Arne S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro has a fairly easy interface for clients and providers alike. There are so many features to help keep your business flowing and increase visibility. I particularly love how seamlessly my website integrates with my booking site. Also the customer service and availability of representatives is top tier, I love that I can call and get someone knowledgeable on the phone whenever I run into am issue. #### Cons The pricing is still something that I struggle to accept. While the à la carte model is beneficial, the features that are optional I find are necessary to add and it increases the pricing exponentially, not even including the processing fees. #### Reasons for switching to Vagaro I needed significantly more features to ensure my system worked without micromanaging #### Vendor response ad to hear the interface has been easy for both you and your clients, and that your website and booking integration has been working seamlessly. We’re also really happy to hear our support team has been there when you need help and that you’ve had strong experiences with them. We hear your feedback on pricing and how the à la carte structure can add up when you need multiple features plus processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate you choosing Vagaro to support a more fully featured, hands-off system for your business! Replied April 2026 --- ### Customer Service is like no other! - Overall rating: 4/5 - Reviewer: Kristle J. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we are happy with the switch and would do it again. I can reach out to support and it seems like a small team as I chat with the same people over and over again and they are SO helpful! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is fast and incredibly helpful and features that supported my salon business were appealing when switching from Square. #### Cons The booking process on our end can be somewhat complicated. It makes sense why it’s done that way but we run an à la carte menu so our guests sometimes receive multiple appointment notifications for just one scheduled visit because they are booking multiple services in that visit. #### Reasons for choosing Vagaro Customer Service was excellent from the beginning, ease of transition from one product to another and features for my specific business. #### Reasons for switching to Vagaro Square was having many issues and was a little basic for what we needed. They consistently raised the prices to the point where it didn’t make sense. #### Vendor response Really glad to hear the switch from Square has been a strong fit and that our support team has been helpful throughout your journey. We love that you’re getting value from the features built for your salon needs and that the transition felt smooth. We hear you on the booking flow for à la carte services and the multiple notifications your guests receive when booking several services in one visit. That’s helpful feedback and something we can share with our team as we continue improving the experience. Appreciate you sticking with Vagaro and sharing such detailed feedback, it means a lot! Replied April 2026 --- ### I give Vagaro a 10 out of 10 - Overall rating: 5/5 - Reviewer: Amanda N. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with regard has been raged. I definitely prefer it over square I was gonna use Washington but decided to go with Vagaro because I saw so many websites that I really enjoyed navigating and looking at it is a pretty seamless process. I think what I don’t like also is that I have to make a profile in order to book but anyways, actually that is a positive thing so I’m adjusting well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite thing about Vagaro is the customer support. I love how every time I call they always ask my information they doubled down on my security question. They always check through everything thoroughly with me and make sure I have an understanding they even offered to do things they are able to do on their side if I’m busy and then wait for me to confirm that it has been done! #### Cons The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service. #### Reasons for choosing Vagaro I preferred Vagaro because I felt like I had an easier time navigating it and I did like the way website booked when I visited other users #### Reasons for switching to Vagaro Square fees as well as making a website with them was super difficult. I had to work with multiple outside parties to create a template and then every time I wanted to edit it, I had to go back into those to make small changes and it was really hard to get them to save. #### Vendor response Love hearing this! So great that customer support has been consistently thorough, security-focused, and willing to go the extra step to help you get things done smoothly. We also appreciate your feedback on deposit flexibility (including per-appointment customization and the added steps/fees in the current flow). Those are helpful insights, and we’ll share them with our team as feature requests to improve business control and ease of use. Replied April 2026 --- ### Vagaro Enhances My Business - Overall rating: 5/5 - Reviewer: Camillia S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am glad I made the switch to Vagaro and I can have everything I desire on one website. Vagaro gives me and my clients options. I love it. It is almost like I design it myself. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the options that I have with Vagaro. Vagaro is the combination of other systems into one system. I can send invoices with all of my info on them. One setup and everything you need and desire is there. #### Cons Vagaro does have a learning curve but it is worth it. There are not many cons with Vagaro that I can see right now. I have been using it for two months consistently. #### Reasons for switching to Vagaro Fresh started charging for their system and I decided to look around to see what are my options with monthly subscription booking systems. #### Vendor response Love hearing this! Great to know Vagaro is bringing everything you need into one place and making it easier to manage invoices, clients, and your setup overall. We also appreciate your note on the learning curve, it’s great to hear it’s been worth it and getting easier as you go. Really glad the switch felt right for your business and that you’re enjoying the flexibility and options. Thanks for sharing your experience with Vagaro! Replied April 2026 --- ### Settling into at Vagaro - Overall rating: 4/5 - Reviewer: Kristin S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I was automatically signed up after Vagaro acquired Schedulicity and I find it’s definitely more complex to use but I am getting used to it and enjoying all of the new features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support experience has been amazing. I call all the time to get help and everyone I have spoken with is lovely and knowable. #### Cons There’s a lot of information and sometimes it doesn’t feel super user friendly to find the pathway to do something I haven’t done before. My clients seems to have more difficulty than with Schedulicity, the site I used before it was acquired by Vagaro. #### Reasons for switching to Vagaro Schedulicity was not an option to choose in above question. They were acquired by Vagaro. It was not a choice I made. #### Vendor response Thank you for sharing your experience! We’re glad to hear our Support team has been helpful and that you’re enjoying exploring the additional features available in Vagaro. We appreciate your feedback regarding navigation and ease of finding certain workflows, as well as your clients’ experience. Insights like this are valuable as we continue to refine usability and improve the overall experience for both businesses and clients. We understand the transition from Schedulicity came through an acquisition, and we’re happy to hear you’re getting more comfortable with the platform over time. Thanks again for your continued support of Vagaro! Replied April 2026 --- ### good for small to medium businesses - Overall rating: 4/5 - Reviewer: ashley D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been good. They occasionally have connectivity issues but seem to tackle them quickly. I appreciate the integrations and the ability to turn off and on features whenever you'd like. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro let's me pick and choose what features I need for my business. Scheduling, managing clients, and managing employees is so efficient and just... easy. Customer support is responsive and knowledgeable as well. No waiting for someone else to get a supervisor, they just know. #### Cons Booking online isn't as easy as Gloss Genius and Boulevard. They seem to have an internal feature for easily connecting to the client's account so they don't have to remember a password and login for ONE MORE THING. Very convenient. #### Reasons for choosing Vagaro Vagaro had the most bang for the buck, amd then beat prioritization of features I needed. #### Reasons for switching to Vagaro Vagaro just offered more features for a comparable price. #### Vendor response Love hearing this! Great to know Vagaro has been making scheduling, client management, and team management feel simple and efficient, and that our support team has been responsive and knowledgeable when you need them. We hear your feedback on the online booking flow and the login experience compared to other platforms like GlossGenius and Boulevard. That’s really helpful insight, and we’ll share it with our team as we continue improving ease of access for clients. Appreciate you choosing Vagaro for the value and flexibility, and we’re glad the ability to turn features on and off has been a good fit for your business! Replied April 2026 --- ### Glad I found it - Overall rating: 5/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I wouldn’t trade it for the world! It’s perfect for my needs and also has growing brand recognition in the spa industry and is trusted . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro integrated seamlessly with my bookkeeping software . It is easy to navigate and managing the back end is handled easily with their tutorials . I can keep all my client purchases and notes in one place as well as uploading any photos or documentation. Employee onboarding is very easy and o it takes minutes. #### Cons The clients complain there’s too many steps to logging in to use it on their end. I wish they could figure out a way to make it quicker and avoid an actual password interface. #### Reasons for switching to Vagaro Too difficult and no quick books integration #### Vendor response Love hearing this! So great that Vagaro has integrated smoothly with your bookkeeping software and made managing clients, notes, and onboarding simple and efficient for your team. We also appreciate your feedback on the client login experience, our team would like to take a closer look at ways to make that process quicker and more seamless. Replied April 2026 --- ### Vagaro covers the bulk of our needs - Overall rating: 4/5 - Reviewer: Lili C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having used Vagaro since 2016 or before Vagaro has steadily adapted there offerings with the changing times is great and important for us. The amount of customer service support, client communication options, ease of navigation of the platform, and cc processing transparency has made things easy for our business. Overall 8/10 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Vagaros platform covers most of the needs of our salon and spa. Its function of inventory + client + service management, booking, and back end reports. It’s fairly simple to navigate for both the client and professional alike. #### Cons Vagaro does have semi regular outages/glitches in their system which is very hard for an in-person client based business. There have also been some specific holes in coverage that we need but isn’t offered. For example most recently, we need individual options for turning on/off online booking for services many practitioners offer. #### Vendor response Thank you for sharing your long-term experience with Vagaro! We’re glad to hear the platform continues to support your salon and spa needs across inventory, client and service management, booking, and reporting, and that both your team and clients find it easy to navigate. We appreciate your feedback regarding system reliability and the need for more granular control over online booking availability by service or practitioner. Insights like this are valuable as we continue enhancing platform flexibility and performance. Thanks again for your continued support of Vagaro and for taking the time to share such detailed feedback. Replied April 2026 --- ### Luxe Features meet Technical Glitches - Overall rating: 5/5 - Reviewer: Carissa E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Vagaro Pro has been a mix of professional organization and technical frustration. While it serves as the "brain" of my business, the relationship with the software has become increasingly strained due to its impact on your clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The "Vagaro Pro" app is the powerhouse. It allows you to manage your entire business from a smartphone. While the dashboard is clean, the sheer volume of settings can feel overwhelming at first. However, once you’ve set your working hours and services, the day-to-day calendar management is intuitive, featuring "drag-and-drop" rescheduling. #### Cons A common and significant complaint is that the online booking interface for clients can be temperamental. Users often report the system "acting up" during the final stages of the process—sometimes timing out or failing to process the final confirmation. #### Vendor response Thank you for taking the time to share your feedback. We’re glad to hear Vagaro is helping you stay organized and manage your business efficiently. We understand how frustrating it can be when clients experience issues during booking. This is not the experience we aim to deliver. If this happens again, please reach out to our support team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist right away. Replied April 2026 --- ### It’s my point of view - Overall rating: 4/5 - Reviewer: Jamilah A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been with vagaro for over seven years and I have been pleased with them for the most of them. So I give them a GOOD JOB #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros From jump I loved the price of the service. You pay for what you need and can adjust it as your business grew. I also like the templates that help with email marketing, gift cards, and the vagaro community with daily deals. It helps keep new business coming in. #### Cons The main thing that I never really liked was how hard it is to change or update client information when they created the account. A lot of times the client doesn’t remember how they did it and forget passwords so they wind up creating multiple accounts. I also get complaints that the booking system is difficult for the customer. I just think it’s too many steps for them and they would like an easier process but in the end it gets the job done. #### Reasons for switching to Vagaro Lower cost for my business. That helped alot #### Vendor response First of all, thank you for your continued support and for being with Vagaro for over seven years, Jamilah! We’re glad to hear you value the flexible pricing, marketing templates, gift cards, and that these tools have helped bring in new business. We also appreciate your feedback regarding client account updates, duplicate profiles, and the booking process experience. Insights like these are very helpful as we continue improving usability and simplifying workflows for both businesses and their clients. We recommend reaching out to our Support team for assistance with managing client records and optimizing your booking setup. Simply reach out to support@vagaro.com or call 925-464-1932 Ext. 2. and a team member will be happy to assist. Happy booking! Replied April 2026 --- ### Just ok overall service. Not great. - Overall rating: 3/5 - Reviewer: Amber M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s pretty good but it could be much better. I was one of the first Vagaro users and everything was included in the price. But now everything is an extra fee that adds up. Fast!! Not worth it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The customer service is pretty good. However it is very time consuming. I like to use the chat option but it takes a long time. #### Cons I am very frustrated with the constant glitches with inventory. I wish there was a feature to prohibit clients from creating multiple accounts and allowing accounts without phone numbers or real emails. #### Vendor response Thank you for sharing your feedback and for being with Vagaro since the early days - we truly appreciate your long-term support, Amber! We’re glad to hear you’ve had positive experiences with our Customer Support team, and we also appreciate your feedback regarding response times in chat, and account creation controls. Insights like these are very important as we continue improving both platform performance and the overall user experience. We also hear your concerns regarding pricing structure and added features. Our Support team is always happy to review your pricing, along with an overview of your current features. Our team will ensure you’re getting the full value from your subscription. You can reach out at support@vagaro.com or call 925-464-1932 Ext. 2. We look forward to supporting you and your business. Happy booking! Replied April 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/vagaro-profile/reviews/?page=2) --- Vagaro Reviews, Pros and Cons - 2026 Software Advice