--- title: "Vagaro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vagaro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vagaro is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/vagaro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) / Vagaro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/vagaro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/vagaro-profile/alternatives/) # Vagaro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 3,682 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,836 reviews (77%) - 4 stars: 634 reviews (17%) - 3 stars: 120 reviews (3%) - 2 stars: 41 reviews (1%) - 1 star: 51 reviews (1%) ### Most mentioned pros - The automated reminders via SMS and email are incredibly effective: the rate of no-shows or missed appointments has dropped drastically since I started using it. - Vagaro may work well for independent suite renters, solo stylists, or smaller studio environments where operational demands are simpler and downtime impacts fewer people. - On top of that, the built-in marketing tools and reporting features help me grow my business and understand what’s working, all while giving me the flexibility to manage everything from my phone or tablet. ### Most mentioned cons - The set up for Vagaro was a total nightmare and way too complicated. When it comes to moving a "split segment" or even an appointment, the appointment book seems extremely difficult to navigate through to edit. - Staff lose reliable access to calendars, appointment details, client notes, and payment processing. - We really expected a lot of great things from Vagaro however the biggest complaint was due to the programs speed, (line-ups at the frontdesk waiting for screens to load) and not being able to "quickly" view a "full" receipt from a single client appointment. ## Vagaro customer reviews Showing reviews 1-25 of 3,682 (page 1). ### My Vagaro Experience... - Overall rating: 5/5 - Reviewer: Tabitha H. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been good, ive been using vagaro for years now and the system works for what i need it to in order to run my business more effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for scheduling and appointment management for my dance, art, music, sewing institute & wellness center! #### Cons It's not as dance school friendly, i wish there were more options for dance in promotional marketing and for classroom management. Pricing has also increased and that's something that I am not happy with. #### Reasons for switching to Vagaro pricing and was looking for a better system overall #### Vendor response Thank you for sharing your long-time experience with Vagaro! We’re glad to hear it continues to help you manage scheduling and appointments across your dance, art, music, sewing, and wellness programs. We appreciate your feedback on dance-specific promotional marketing, classroom management, and pricing. Your feedback is valuable as we continue improving Vagaro to better support businesses across different industries. Replied August 2026 --- ### A Great Booking Platform for Growing My Beauty Business - Overall rating: 5/5 - Reviewer: Brittany H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Vagaro has been very positive. As a new esthetician building my business, I needed a booking platform that would help me appear professional while keeping everything organized. Vagaro has made it easier for clients to view my services, choose available appointments, and book without needing to contact me directly. I also like having business management tools in one convenient place. The platform saves time, supports a smoother client experience, and helps me stay organized as my clientele grows. Although there is a learning curve with some features, Vagaro has been a valuable tool for my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Vagaro is how professional and convenient it makes running my esthetics business. The online booking system is easy for my clients to use, and it helps keep my appointments organized without constant messaging back and forth. I also appreciate being able to manage my services, pricing, availability, and client information in one place. As a new esthetician, having a platform that makes my business look established and professional is helpful. Vagaro saves me time, improves the client experience, and allows me to focus more on providing quality services instead of managing scheduling details manually. #### Cons What I like least about Vagaro is that some features can feel overwhelming when you are first learning the platform. There are many options available, which is helpful, but it can take time to understand where everything is located and how to customize certain settings. I would appreciate more straightforward tutorials, easier navigation, and additional customization options for some parts of the booking and business management experience. Occasionally, finding a specific feature requires extra time or exploring through multiple menus. These are minor concerns, but making the system even more intuitive would improve the overall experience for new business owners. #### Reasons for choosing Vagaro I chose Vagaro over Square because it felt more suited to my esthetics business and the services I plan to offer. While Square is a great option for payment processing and business management, Vagaro provides a more beauty-focused booking experience with features designed for salons and independent beauty professionals. I liked the ability to customize my service menu, manage appointments, and create a professional experience for my clients. As I build my clientele, having a platform that combines scheduling and business tools in one place was important to me. Vagaro felt like the better fit for my business needs and future growth. #### Vendor response Hi! Thank you for sharing this! We’re so glad Vagaro has been helpful as you grow your beauty business. We appreciate you sharing the ways Vagaro has helped with managing your business and staying connected with your clients! Replied October 2026 --- ### Makes Booking Kids' Activities Quick and Stress-Free - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a parent, I've found Vagaro to be a convenient way to book appointments and activities for my children. The app makes it easy to browse available time slots, schedule appointments, and receive reminders, which helps keep our busy family schedule organized. I appreciate that I can book appointments online without having to make phone calls, and the confirmation and reminder notifications help ensure we don't miss appointments. Being able to manage appointments directly from my phone is especially helpful when juggling multiple kids and activities. That said, my experience has been good but not exceptional. While the app is functional, I sometimes find the interface a little cluttered, and certain features can take extra taps to find. The overall experience depends a lot on how each business uses the platform, so consistency can vary. Overall, Vagaro is a solid scheduling app that makes booking and managing appointments easier. It may not be the most polished platform available, but it's convenient and gets the job done. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy online appointment booking Convenient appointment reminders Ability to reschedule or cancel (when allowed by the business) Mobile app makes scheduling on the go simple View available appointment times without calling Stores appointment history Secure payment options when supported Helpful for managing multiple family appointments Saves time compared to booking by phone #### Cons Interface can feel a bit cluttered at times Navigation isn't always intuitive User experience varies depending on how each business sets up their profile Some businesses don't fully utilize all of the available features Finding specific services or providers can sometimes take extra steps Notifications can become excessive if not adjusted Search filters could be more refined Not every business keeps availability updated in real time #### Vendor response Thank you for taking the time to share such a thoughtful review. We're glad to hear Vagaro has helped make booking and managing your family's appointments more convenient, especially with online scheduling, reminders, and the flexibility to manage appointments on the go. We also appreciate your feedback about the interface and navigation. We're continually working to improve the experience while expanding the tools available to both businesses and their clients. As you mentioned, each business can customize how they use Vagaro, which can influence the booking experience. Your insights are valuable, and we appreciate you sharing both what has worked well and where you see opportunities for improvement. Thank you for choosing Vagaro! Replied July 2026 --- ### Vagaro Is Amazing!!! - Overall rating: 5/5 - Reviewer: Brandon R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience has been amazing. I enjoy the customer service interactions. They are friendly and very knowledgeable. The ease that the customers find when booking an appointment is amazing! Very user friendly for both myself as shop owner, and for my customers. Even sends them a reminder about their appointment, which had reduced my NCNS's by 90%. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is. My last service was very difficult to figure out small things like adding new customers. This service makes even the difficult easy. I was even able to bring my old customer list over to Vagaro and easily erase duplicate names. #### Cons That more things are not offered with the basic package. You have to continue to pay to add services like record keeping. However, they do allow you to add and remove services at any time. Not held to any contract. #### Reasons for choosing Vagaro Price and how user friendly the service is. I am not very tech savvy, but have found Vagaro to be very simple to navigate. #### Reasons for switching to Vagaro Because of the expensive cost and the complicated usage ability. Everything was very hard to find, no tutorials and customer service was not very helpful. #### Vendor response Hi Brandon, thank you for sharing your experience with Vagaro! We’re thrilled to hear that the platform has made managing your business easier. It’s also great to hear that appointment reminders have helped reduce your no-shows and that our Support team has been friendly and knowledgeable. We truly appreciate your feedback and your 10/10 recommendation! Replied September 2026 --- ### Massage business review - Overall rating: 5/5 - Reviewer: Esther M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Love the app, have used it for my whole massage career going on 7 years now. Soap notes are easy to use as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and many features, I use the app for my massage business and it has always been easy to book clients, and have them book themselves online if preferred. It has automated reminders which is convenient. I can have services, products and gift cards all in the same transaction. Love this app! #### Cons I wish there was a report that could be run that shows which transactions have been deposited from the week and which ones haven’t been yet, American Express does take the longest to go through I have noticed. #### Reasons for choosing Vagaro Vagaro had more spa friendly features, it has the ability for soap notes and email marketing. #### Vendor response Thank you for sharing your experience and for choosing Vagaro throughout your seven-year massage career! We’re so glad to hear that the features you use, from online booking and automated reminders to SOAP notes and combining services, products, and gift cards, have made managing your business easier. We also appreciate your feedback about having a report that shows which transactions have been deposited and which are still pending. We’ll be sure to share this suggestion with our team as we continue improving the platform. Thank you for being part of Vagaro! Replied September 2026 --- ### I recommend it - Overall rating: 5/5 - Reviewer: Sylphia W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It’s been quite nice. Clients tend to find it easy, once they’ve set their profile. I’m hoping it brings quite an ease to my tax filing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of revenue tracking. Ease of calendar use. Can email for cost of subscription. Customizable on several points. #### Cons Clients must create account. Vera is a little high cost, but I’m figuring out the value. The calendar continues to open on the day instead of week. #### Reasons for choosing Vagaro Gloss Genius was not as consistent as Vagaro #### Reasons for switching to Vagaro Cost and efficiency. GoDaddy was not very user friendly. #### Vendor response Hi Sylphia! Thank you for the 10/10 review and for sharing what you love about Vagaro! We’re glad the calendar, revenue tracking, and customization options have been helpful, and we appreciate your feedback on client profiles, Vera, and the calendar view. We’re so happy Vagaro has been a great fit for your business! Replied October 2026 --- ### Longtime customer - Overall rating: 4/5 - Reviewer: Marlene R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been good I’ve used vagaro for years . Only thing I’d like to sss in the future is the reminder texts tells the client the service they are scheduled for and how much the service will be . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the reminders you can schedule for clients . I also like that I can see where exactly the client is booking from whether is be my socials or from Google . #### Cons The fees associated with taking CC payments you already pay monthly then have to pay an extra percentage of of the transaction . #### Reasons for choosing Vagaro I was familiar from my previous salon . I was confident in using this app . #### Vendor response Thank you for sharing your experience! We're glad you've enjoyed using Vagaro over the years and appreciate the client reminders and booking source tracking. We also appreciate your feedback on processing fees and your suggestion for including service details and pricing in reminder texts. Replied September 2026 --- ### An Amazing Tool - Overall rating: 5/5 - Reviewer: Lamonica G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed having this tool for my business. It keeps my records, editable disclosures, user friendly, low cost and great add ons as my business grows and changes. I love that my clients has access and are able to schedule, reschedule and cancel appointments at their convenience. This reduces the amount of time I have to spend on administrative work and can focus on my craft. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Vagaro makes it easy to keep my calendar in order and up to date, adding services or taking away services is easy, the AI features help with describing services or wording for an email or text add. Great customer service. #### Cons The thing I can say I like least is maybe the pay in 4 my clients reported that they were unable to use that services sometimes. Also when I’ve tried to add pictures in the past they weren’t accepted for resolution. #### Reasons for switching to Vagaro Appointment setting features, cost, and service set up features. Square didn’t have everything I needed when I made the switch. #### Vendor response Thank you for sharing your experience, Lamonica! We love hearing how Vagaro’s features help you manage your business and spend more time doing what you love. We appreciate your feedback on Pay in 4 and photo uploads, too. Thanks for being part of the Vagaro community! Replied October 2026 --- ### Vagaro is the platform you need - Overall rating: 5/5 - Reviewer: Brooke J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Vagaro has been a dream for our business. The customer service is top of the line, the training is great, and the software is easy and has everything we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Vagaro for year. I own a med spa and it is easy to keep records, bill and has everything we need. #### Cons I actually haven't found anythign yet! Great training if i can't find something, great customer service and easy to navigate. #### Reasons for choosing Vagaro Vagaro seemed easier to navigate, i liked the platform to keep notes and client details. #### Vendor response Thank you for the fantastic review, Brooke! We’re thrilled to hear that Vagaro has been a great fit for your med spa and that you find it easy to manage client records, billing, and day-to-day operations. It’s also wonderful to hear that you’ve had such a positive experience with our Support and Training teams. We truly appreciate you taking the time to share this with us! Replied August 2026 --- ### Great all in one platform for my business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Super easy to set up and my clients love how simple it is to book appointments online. I like having everything in one place, scheduling, payments, reminders, and client management all work together smoothly. The automated text and email reminders save me so much time, my books stay full without me having to chase people down. Customer service has been really helpful whenever I needed it #### Cons Honestly not much to complain about. The system works great for what I need. Sometimes there are minor glitches or it runs a little slow, but nothing that ruins the experience. Some users mention the monthly fee can add up, but I think the value is worth it. Overall it's been reliable for my business. #### Vendor response Thank you for sharing such thoughtful feedback! We’re thrilled to hear that Vagaro makes it easy to manage scheduling, payments, reminders, and client management all in one place. It’s great to know the automated reminders are saving you time and helping you keep your books full, and we’re especially glad our Support team has been helpful when you’ve needed us. Thanks again for sharing your feedback with us. Replied September 2026 --- ### Happy Vagaro user - Overall rating: 5/5 - Reviewer: Shay E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I am enjoying my experience with Vagaro. My clients love that it is easy to book an appointment and I love that it is easy to navigate hiring staff doing payroll, sending email marketing and running reports and connecting external things like QuickBooks and gusto. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like I like that I can do so many things for my business in one place. In the past before Vagaro I had to use several different systems and keep all of the different systems together via Excel tracker. Now on my reports are in Vagaro that I need so I don’t need to do extra steps. #### Cons I like all the features however being that everything is à la carte it can’t get expensive. While I feel that Vagaro is more expensive than previous software that I’ve used. I also feel like it’s totally worth it to have everything all in one place.. #### Reasons for choosing Vagaro I chose Vagaro because I knew another person using Vagaro and they were operating in the same capacity that I was operating my salon so I knew the software would be exactly what I needed #### Reasons for switching to Vagaro My Salon started to grow, and I was adding people to my team in style. He did not have the functionality to do that. #### Vendor response Love hearing this! Great to know Vagaro has helped you move away from juggling multiple systems and Excel trackers, and now you’re able to manage reports, payroll, hiring, marketing, and integrations all in one place. It’s also great that your clients are finding booking easy and seamless. We hear your feedback on the à la carte structure and how costs can add up as you scale, even though the all-in-one functionality brings strong value. That’s really helpful insight and we’ll share it with our team. Really appreciate you choosing Vagaro over SalonBiz as your team grew, and we’re glad it’s supporting your salon as it expands! Replied April 2026 --- ### Vagaro since 2009 - Overall rating: 5/5 - Reviewer: Maranda H. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I remember chatting with development back in 2009 after salon hours to go over updates like being able to customize service pics etc. I have loved growing with the company over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that this software has all the necessary features for marketing emails and messages to clients. I love the drag & drop email builder to make templates for future use #### Cons I think it is overall a solid product. If anything I would grow the platform to help more with the financial side of the business. #### Reasons for choosing Vagaro As a solo operator I found the cost to be the best for the features that I use. The familiarity keeps it easy to stay. #### Vendor response Love hearing this! Amazing to know you’ve been with Vagaro since 2009 and have grown alongside the platform over the years. We’re glad the marketing tools and drag-and-drop email builder have been helpful for your client communication and templates. We hear your feedback on expanding financial features as well, that’s really valuable and something we can share with our team. Really appreciate you choosing Vagaro as a solo operator and sticking with us for so long! Replied April 2026 --- ### Happu Customer - Overall rating: 5/5 - Reviewer: Marisol R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good. If I have a question the chat function is great. If the Ai bot can’t answer my question they transfer me over to a human. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The price, its functionality, and online booking. Before Vagaro, I was using another online platform. It was expensive and lacked all the features I needed. #### Cons It lacks a few features. I am disappointed they took away the ability to download your weekly schedule. I am able to see my schedule but I xan’t see my client’s name. That is a huge disappointment. #### Reasons for choosing Vagaro It was too complicated. I wasn’t a fan of the product. #### Reasons for switching to Vagaro It was expensive. At the time they weren’t offering any discounts during covid. Also, they didn’t have a lot of functions that i needed. #### Vendor response Glad to hear Vagaro has been a better fit for you in terms of price, functionality, and online booking compared to your previous platform. We’re also happy the chat support and quick handoff to a live agent have been helpful when you need answers. We hear your feedback on the missing weekly schedule download and not being able to view client names in that view. That’s really helpful and we’ll share it with our team as we continue improving reporting and scheduling tools. Appreciate you choosing Vagaro over Acuity Scheduling and sharing your experience with us! Replied April 2026 --- ### Couldn’t rave more about vagaro! - Overall rating: 5/5 - Reviewer: Madison W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve used a couple other booking systems, and Vagaro has definitely been my favorite overall. It keeps everything organized and helps me run my business smoothly day to day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use! The interface is clean and makes booking, managing clients, and running my business seamless and efficient. #### Cons Can sometimes be glitchy, and certain features aren’t always the most user friendly for clients, especially when it comes to booking or navigating the system. #### Reasons for choosing Vagaro The credit card reader perk upon signup and having my page displayed on vagaro if people looked me up! #### Reasons for switching to Vagaro Acuity didn’t have a built in POS system and aesthetic record was wayyy too complicated to use. #### Vendor response Glad to hear Vagaro has been your favorite overall and that the clean interface is helping you keep bookings, clients, and day-to-day operations running smoothly. Great to know the POS setup and visibility on Vagaro were helpful factors in your switch as well. We hear your feedback on occasional glitches and the client booking experience feeling less intuitive at times. That’s really helpful and we’ll share it with our team as we continue improving usability on both sides. Appreciate you choosing Vagaro over GlossGenius and Acuity, and we’re happy it’s been a strong fit for your business! Replied April 2026 --- ### Good bang for your buck - Overall rating: 4/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall- great bang for your buck! Highly recommend using the website builder tool and utilizing the online booking and shopping. Just make sure you are double checking everything after porting over from another company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros support is great- they really try to help. I also love how easy payroll is. Another great feature is the website Builder. #### Cons It was a difficult transition from Booker to Vagaro due to our memberships. Also you cannot charge a credit card processing fee, which is legal in our state. #### Reasons for choosing Vagaro It was the all-in-one solution for what we needed #### Reasons for switching to Vagaro Booker was getting extremely expensive and having continue crashes #### Vendor response Glad to hear support, payroll, and the website builder have been strong wins for your business, and that the all-in-one setup has been a good fit overall. We hear your feedback on the transition from Booker, especially around memberships and the challenges that came with moving systems. We also appreciate your note on credit card processing fees, that’s helpful context and we’ll share it with our team. Really appreciate the tip for others on double-checking data after a port, and we’re glad Vagaro has been a great value compared to your previous platform! Replied April 2026 --- ### Overall good experience - Overall rating: 4/5 - Reviewer: Nicole C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like a lot of the features. Ease of use with the checkout. The systems support needs work. The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s easy to navigate for checkout but the back end of stuff feels disorganized and confusing. The features like business cost is nice #### Cons The reports and settings and how things are in multiple places is difficult. Like I should be able to view all members on one page to edit the membership and not go into each individual customer #### Reasons for choosing Vagaro I needed options for packages and memberships #### Reasons for switching to Vagaro They didn’t allow me to implement my cancellation policy #### Vendor response Glad to hear checkout has been easy to navigate and that features like memberships and packages were a strong reason you chose Vagaro over GlossGenius. It’s great that the platform is giving you the flexibility you need for your business. We hear your feedback on the backend experience feeling disorganized, especially around reports and settings being in multiple places. Just to note, memberships can be managed directly within each customer’s profile on a one-by-one basis, but we understand that’s not always the most efficient workflow when you’re handling multiple clients at once. That’s really helpful insight and we’ll share it with our team. We also appreciate your note about the chat resetting during navigation, and that’s useful for us to look into improving support continuity. Happy to hear the support team has been great overall, and we appreciate you sharing your experience! Replied April 2026 --- ### Outstanding customer service - Overall rating: 4/5 - Reviewer: MIssi C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helped me grow my business by being affordable and accessible. It’s easy to use, the customer service is excellent, and the price point makes the glitches tolerable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer support is unmatched. Always friendly. Always helpful. And the price is great. I also like that it has an email function to send letters out #### Cons The client experience is clunky. It’s not easy for them to cancel and sessions often get lost in the cart. The hard part is if I try to fix it on the biz end, Vagaro needs the client to call. I’m not having my clients call the software company… Also, not being able to manage the auto emails they send to clients. Like asking for reviews. I should be able to control that. #### Reasons for choosing Vagaro Cost. It cane down to being able to afford it #### Reasons for switching to Vagaro Cost and service issues where the driving force #### Vendor response Really glad to hear our support team and pricing have helped make Vagaro accessible and supportive as your business has grown. We appreciate your feedback on the client experience, session flow, and email automation controls, our team would like to take a closer look at these areas. Please reach out to support@vagaro.com or 925-464-1932 so we can review this with you. Replied April 2026 --- ### Great features, could use more Customization options - Overall rating: 3/5 - Reviewer: Shawn H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the 24/7 customer service. That feature is fantastic and I think it will lead me to increasing my overall satisfaction with Vagaro #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I like the customization features although I feel there could be more. I like some of the tools like booking widgets that allow for ease of scheduling. #### Cons I feel like some of the customization upgrades should be priced at a lower price for the monthly subscriptions. Maybe packages of upgrades such as allowing for sole proprietors to customize differently than multi-location companies. So I'm not having to pay $10 for this and $10 for that a month and eventually paying over 50 or $60 a month as a sole proprietor to use functions that I have no use for whereas a package that would include things like a waitlist or automatic customer replies for someone that doesn't have a front desk person would be amazing. Just leaning into what each industry user might need at different stages and points of the business #### Reasons for choosing Vagaro I appreciated the 24/7 customer service. I also appreciated the longer free trial time as there was a lot of details to be able to work out to see if adding services and booking would work for me #### Reasons for switching to Vagaro The prior service did not offer enough customization for me --- ### Thanks Vagaro - Overall rating: 4/5 - Reviewer: Demaris C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am pleased. I highly recommend them. I am able to do most of the necessary procedures on one platform which is important to me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How many features are offered. The features are helpful to my business. Forms, Email Marketing, online booking, packages. There customer service team is amazing. #### Cons I can’t offer individual deposit requirements for specific services. I can’t send specialized email upon the booking of certain services. It can lag sometimes when trying to change timing on sevices. #### Reasons for choosing Vagaro Vagaro had more to offer functionally - features I already mentioned #### Reasons for switching to Vagaro Recommendations from other professionals #### Vendor response Thank you so much for your thoughtful review and for recommending us, Demaris! We’re glad to hear that Vagaro is helping you manage your business with features like forms, email marketing, online booking, and packages all in one place. It’s also great to know our support team has made a positive impact on your experience. We appreciate your feedback regarding deposit requirements, specialized emails for specific services, and app behavior when adjusting service timing. Insights like these are incredibly valuable as we continue to improve and expand our features. Our team is happy to help with exploring workarounds or optimizing your current setup. Simply reach out to support@vagaro.com or 925 464 1932 Ext. 2 and a team member can assist, Happy booking! Replied April 2026 --- ### All in one - Overall rating: 5/5 - Reviewer: Desiree L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love having a system that fits all of my needs. It is hippa compliant, easy to use, and has every option I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using Vagaro for over 6 years. The customer support is amazing and they follow up with you and go over your help request. When I first started I used it solely on my own, but now I have multiple independent contractors that use it under my account and they are able to generate their reports and schedule clients for themselves. #### Cons My only concern is the limited amount of texts and emails in the purchased packages. It goes fast when you have a special or daily deal that you want to share. One other thing is the very high cost of the lines of credit (loans) that they offer thru Liberis. I am glad they exist, but it is extremely expensive. #### Reasons for choosing Vagaro Gloss didn’t have a membership option for my monthly massage members so it wouldn’t have worked. Jane’s processing fees were too high #### Vendor response Thank you for your continued support over the past 6+ years, Desiree! We’re so glad to hear that Vagaro has been able to grow with your business and support both you and your independent contractors, and that our Support team has made a positive impact along the way. We also appreciate your feedback regarding messaging limits and financing options. If you’d ever like help optimizing your messaging usage or exploring available options, our Support team is happy to assist with ensuring you’re getting the full value from your current plan. You can reach out anytime at support@vagaro.com or call 925-464-1932 Ext. 2. Happy Booking! Replied April 2026 --- ### The Best Choice for Solo Estis - Overall rating: 4/5 - Reviewer: Arne S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vagaro has a fairly easy interface for clients and providers alike. There are so many features to help keep your business flowing and increase visibility. I particularly love how seamlessly my website integrates with my booking site. Also the customer service and availability of representatives is top tier, I love that I can call and get someone knowledgeable on the phone whenever I run into am issue. #### Cons The pricing is still something that I struggle to accept. While the à la carte model is beneficial, the features that are optional I find are necessary to add and it increases the pricing exponentially, not even including the processing fees. #### Reasons for switching to Vagaro I needed significantly more features to ensure my system worked without micromanaging #### Vendor response ad to hear the interface has been easy for both you and your clients, and that your website and booking integration has been working seamlessly. We’re also really happy to hear our support team has been there when you need help and that you’ve had strong experiences with them. We hear your feedback on pricing and how the à la carte structure can add up when you need multiple features plus processing fees. That’s really valuable insight and we’ll share it with our team. Appreciate you choosing Vagaro to support a more fully featured, hands-off system for your business! Replied April 2026 --- ### Easy switch. So glad I did. - Overall rating: 5/5 - Reviewer: Kaitlyn K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. The transition was definitely made easy for me. I was dreading importing my old info myself. And editing/updating it all has been an easy to continue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy vagaro makes it to switch. Someone walks you through options and features. As well as they transfer your prior clients/services/etc from your prior system for you. #### Cons I don’t think I haven’t anything I don’t like yet. I haven’t used all of the features in the past month. It’s more than my last system had. So I’m still kind of learning. But it’s not too difficult. And there is customer service for what I can’t quite figure out on my own. #### Reasons for choosing Vagaro I asked some friends in the industry what they use / how they like it and I decided on Vagaro based on that and my own needs/budget. #### Reasons for switching to Vagaro It felt like they were steadily going up on their price and reducing the service at each price tier level as they went. They finally went higher than my budget so it was time to search elsewhere. #### Vendor response Love hearing this! Glad the switch felt smooth and that getting your clients and services transferred over was handled easily. It’s great you’re finding plenty to explore while still getting support when you need it. Appreciate you choosing Vagaro and sharing your experience! Replied April 2026 --- ### The virtual secretary that manages my schedule to perfection - Overall rating: 5/5 - Reviewer: Patrick K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Invaluable peace of mind. I no longer spend my days on the phone or replying to endless messages just to book appointments, which frees up an immense amount of time for me to focus fully on my services and my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a professional who has to manage numerous client appointments, Vagaro has truly transformed my daily routine. What I prefer is the flexibility of its 24/7 online booking platform. My clients absolutely love being able to book a session at midnight straight from their couch. The automated reminders via SMS and email are incredibly effective: the rate of no-shows or missed appointments has dropped drastically since I started using it. The performance reports and customer profile management with historical data are also very intuitive to get used to. #### Cons The application is so feature-rich that it can sometimes feel a bit cluttered. The mobile interface for professionals could be a bit smoother and more modern, as I occasionally get lost in the sub-menus while on the go. Moreover, many indispensable options (such as certain marketing features or custom forms) require extra paid add-ons, which quickly drives up the overall monthly bill. #### Vendor response Thank you for sharing your experience, Patrick! We're so glad to hear Vagaro has helped take the stress out of managing appointments and given you more time to focus on your clients. It's great to know your clients enjoy the convenience of online booking and that automated reminders have helped cut down on missed appointments. We also appreciate the honest feedback about navigation and add-on features. Feedback like yours helps us continue improving the experience for busy professionals. Thanks for being with us for over two years and for recommending Vagaro. Happy booking! Replied June 2026 --- ### Vagaro covers the bulk of our needs - Overall rating: 4/5 - Reviewer: Lili C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having used Vagaro since 2016 or before Vagaro has steadily adapted there offerings with the changing times is great and important for us. The amount of customer service support, client communication options, ease of navigation of the platform, and cc processing transparency has made things easy for our business. Overall 8/10 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Vagaros platform covers most of the needs of our salon and spa. Its function of inventory + client + service management, booking, and back end reports. It’s fairly simple to navigate for both the client and professional alike. #### Cons Vagaro does have semi regular outages/glitches in their system which is very hard for an in-person client based business. There have also been some specific holes in coverage that we need but isn’t offered. For example most recently, we need individual options for turning on/off online booking for services many practitioners offer. #### Vendor response Thank you for sharing your long-term experience with Vagaro! We’re glad to hear the platform continues to support your salon and spa needs across inventory, client and service management, booking, and reporting, and that both your team and clients find it easy to navigate. We appreciate your feedback regarding system reliability and the need for more granular control over online booking availability by service or practitioner. Insights like this are valuable as we continue enhancing platform flexibility and performance. Thanks again for your continued support of Vagaro and for taking the time to share such detailed feedback. Replied April 2026 --- ### Luxe Features meet Technical Glitches - Overall rating: 5/5 - Reviewer: Carissa E. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Vagaro Pro has been a mix of professional organization and technical frustration. While it serves as the "brain" of my business, the relationship with the software has become increasingly strained due to its impact on your clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The "Vagaro Pro" app is the powerhouse. It allows you to manage your entire business from a smartphone. While the dashboard is clean, the sheer volume of settings can feel overwhelming at first. However, once you’ve set your working hours and services, the day-to-day calendar management is intuitive, featuring "drag-and-drop" rescheduling. #### Cons A common and significant complaint is that the online booking interface for clients can be temperamental. Users often report the system "acting up" during the final stages of the process—sometimes timing out or failing to process the final confirmation. #### Vendor response Thank you for taking the time to share your feedback. We’re glad to hear Vagaro is helping you stay organized and manage your business efficiently. We understand how frustrating it can be when clients experience issues during booking. This is not the experience we aim to deliver. If this happens again, please reach out to our support team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can assist right away. Replied April 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/vagaro-profile/reviews/?page=2) --- Vagaro Reviews, Pros and Cons - 2026 Software Advice