--- title: "WebPT Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WebPT. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WebPT is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/webpt-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Physical Therapy Software](https://www.softwareadvice.com/medical/physical-therapy-software-comparison/) / [WebPT](https://www.softwareadvice.com/medical/webpt-emr-profile/) / WebPT Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/webpt-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/webpt-emr-profile/alternatives/) # WebPT User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 484 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 269 reviews (56%) - 4 stars: 134 reviews (28%) - 3 stars: 43 reviews (9%) - 2 stars: 11 reviews (2%) - 1 star: 27 reviews (6%) ### Most mentioned pros - Overall experience really good with adding clients and managing agenda, although the interface can be a lot more user friendly with less irrelevant information - The scheduling module was easy to navigate, making recurring/group appointments was simple and I liked having the option of deleting the entire group of appointments or on an individual basis. - Love WebPT for ease of use, great interface, easy scheduling and great note taking capacity. ### Most mentioned cons - We have issues when webpt does updates, we can't get into webpt, files won't load. - Worse thing, they charge for patient appointment reminders huge that we end up spending hundreds of dollars each month just to send reminders for patients. - During that time, we have at least one major outage every quarter, where the system has been down for over a day, impacting my physical therapy clinic. ## WebPT customer reviews Showing reviews 1-25 of 484 (page 1). ### WebPT Review by Physical Therapy clinic - Overall rating: 5/5 - Reviewer: Shoshana Malka L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered I use WebPT daily because I get authorization for the patients that are doing Physical Therapy in our clinic. I review the notes and use the information to submit my authorization requests. We see approximately 20-30 patients a day so I'm looking over a lot of WebPT therapy notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT #### Cons I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account. #### Reasons for switching to WebPT We still use eclinicalworks for other aspects of our medical practice but it did not have enough capabilities for us for the physical therapy aspect, webpt is much more user friendly and the way it's set up enables us to get more therapy approved and paid for. --- ### WebPT Gets the Job DONE - Overall rating: 5/5 - Reviewer: Brandon V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Had a positive experience. Often times, WebPT did not have much in the way of technical issues at all, and it did a good job carrying over information from previous note, so there was not much that needed to be added outside of what the day held. Scheduling was very easy and straight forward as well . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WebPT was constantly making updates to improve their software. Updates usually were timely and did not occur during work hours, so did not impact my ability to perform work related duties/tasks #### Cons I felt like the interface was slightly out dated. Would have liked something more intelligent, and more progressed in terms of options to expedite getting notes done #### Reasons for switching to WebPT Company switched from WEBPT to SPRY int eh spring of 2024 --- ### WebPT is Solid - Overall rating: 5/5 - Reviewer: Laura J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is very easy to use and the charts interface nicely with patient scheduling. #### Cons Scheduling can be a little glitchy. Outcome measures must be be entered by PT by hand vs scanned into chart. --- ### A Reliable Solution - Overall rating: 5/5 - Reviewer: Marsha L. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the system keeps important information in one place and is a valuable platform. A reliable solution for physical therapy practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros web PT, a valuable platform for managing physical therapy, documentation, scheduling, patient record and clinical workflow. #### Cons The system can feel complex when navigating between different modules. Sometimes a slower response times can impact efficiency. --- ### WebPT is good BUT expensive! - Overall rating: 5/5 - Reviewer: Jeanette D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Decent experience. Very functional but tedious with time consumption. There are a lot better options available with more inclusive features for less cost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to understand. Able to create evaluation and treatment templates so that you didn't have to write the same verbiage. Could carry over notes from the time before. #### Cons Expensive. Require multiple tabs open for the same patient because the SOAP note and the exercise flowsheet were not on the same page. It took 15-20 minutes to complete a note because of toggling between multiple tabs. Offered a lot of features for exercises and CRM but all extra features were a la carte. The expense for a solo practitioner and then to add users was too expensive. It would have been better to charge per number of visits per month vs. number of users. EMR and billing integration was not as synced as should have bee. #### Reasons for choosing WebPT I initially chose WebPT because it seemed like everyone was using it and rated it highly. Unfortunately, it didn't meet my expectations and became a major source of frustration for me and my Administrative Specialist. I changed to PT Practice Pro and was much happier... until I discovered what I am currently using: PowerDiary. #### Reasons for switching to WebPT I had a free version with Practice Fusion and I needed something more robust. --- ### WebPT is an absolute nightmare!! - Overall rating: 1/5 - Reviewer: Nuha H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It doesn’t work! If you’re ok with a system that crashes and has technical issues every other day to the point that you don’t know your schedule and can’t bill for your services then webPT is for you! I wouldn’t wish this garbage company on my worst enemy! Save yourself and stay away!! You’re also better off paying a termination fee to get rid of them! Don’t say I didn’t warn you about this horrible, dishonest and incompetent company!!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, absolutely NOTHING! It crashes more than it functions so good luck catching up on your notes or billing for your services. #### Cons Everything!!! It’s the absolute worst documentation and billing software you can possibly use! #### Reasons for choosing WebPT Because I was mislead into thinking they were the best but they keep getting worse and worse over time!! --- ### Had great educational classes; not so great software - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience was fair to not great. I enjoyed some of the free educational classes they offered but their software was hard to get used to and operate with on a daily basis #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked their organization of the chart and HIPAA compliance and security. They also had features available for RTM #### Cons I did not enjoy their support team. Cases took a long time to get resolved. Also, it seemed like their system was down a lot --- ### Webpt Great System - Overall rating: 5/5 - Reviewer: Rhonda J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Webpt is a great system to have when you work in the Physical Therapy business. You know your patients information is secure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use webpt on a daily base all day long 5 days a week. Their patient record system is great. Customer support is very prompt in responding to your concern. We have never had a security breeching problem. #### Cons We have issues when webpt does updates, we can't get into webpt, files won't load. error messages that make your refresh. --- ### Great Product, easy to use - Overall rating: 5/5 - Reviewer: Zachary S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very helpful and easy to use. when we hire new employees they seem to catch on quickly and not too bad of a learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I enjoy the ease of use and how quickly I can get my notes done for a patient. I feel that it is easy to schedule patients. You can take old case info if they are here for a new case which is great #### Cons The customer service is sometimes tricky to get a hold of and not always helpful when there are errors or glitches. I wish that you could switch a daily note to progress note if needed when the note isnt complete yet. --- ### Solid therapy-specific EMR, but watch the add-on costs - Overall rating: 4/5 - Reviewer: Andres R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience really good with adding clients and managing agenda, although the interface can be a lot more user friendly with less irrelevant information #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Customise template and ai assistance to help you curate documentation and increase productivity, through reminder, inteegration with clients #### Cons Pricing structure, could find hidden adds and fees, also you could have some delayes from customer service, not really tackling some issues --- ### A reliable healthcare management tool. - Overall rating: 4/5 - Reviewer: Gedion B. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The product is easy to use. You don't have to be a medic person to implement it. It is so easy to navigate different tabs of the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Software ease of use and ability to document and access patients records seamlessly. #### Cons WebPT is quite expensive and has time to time outage which affects its implementation. --- ### disappointed - Overall rating: 2/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered At first it was ok but we never received proper training and seemed to start having major problems with not everything going to Therabill, price wasn't worth staying Therabill except for [sensitive content hidden] was not helpful until we sent a big complaint that go to [sensitive content hidden] #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros insurance verification worked well, the webpt tech staff was friendly #### Cons seemed out dated and information didn't always go to therabill and we didn't know. The prices were going up and didn't seem worth it. Only communicated to Therabill, Therabill didn't communicate back --- ### WebPT review - Overall rating: 3/5 - Reviewer: Hannah K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used for medical records for pro bono clinic. It did the job but took forever to navigate and was not very user friendly. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I liked that there was a free version which was very useful for the pro-bono clinic where we used this software. #### Cons It is not very customizable or user friendly. --- ### User Review - Overall rating: 5/5 - Reviewer: Anna R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability for all administrators and users to work cohesively in real time and see who made last changes #### Cons How frequently the server goes out due to volume of users and length it takes to resolve issues. --- ### Declining in value and quality - Overall rating: 2/5 - Reviewer: Steve L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Chaotic. Clunky. Once your signed up, it can feel like you are without a safety net when EMR issues arise. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The EMR pushes work flow during an evaluation. #### Cons Customer service is absolutely awful. Slow to respond and issues are rarely addressed in a timely manner. Onboarding a new clinician is far more difficult than it should be. This should be an easy process, but often WebPT makes the process painstaking. Features often do not work. We waited nearly a year to have the waitlist feature fixed which is a critical means to track new referrals. As a result, we had to hand track new clients using a separate technology to ensure we did not lose business. Often unreliable due to outages or downtime. We have adopted "downtime" policies and procedures that we have had to use far more often than ever anticipated. Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month. #### Reasons for choosing WebPT Recommended by other clinicians. It was a great product early in our usage, however has declined tremendously in the past couple of years. While I type this, I am currently on hold for the 3rd time today with customer service. The previous two times I "timed out" in the waiting period and had to leave a message. Not an unusual occurrence. Shows you how many people are calling in that need help. That says a lot about the product. On hold for an issue that is 4-5 days old and still not resolved. Just simply trying to add a new clinician to WebPT in order to see clients. That's it. Shouldn't be difficult, but it is. --- ### Will never recommend it to anyone - Overall rating: 1/5 - Reviewer: Garima J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with WebPT has been challenging, particularly due to issues with their customer service. While their product itself is decent, the constant turnover in staff led to a lack of consistency in communication. Over our three years with them, we encountered multiple billing errors that went unresolved, resulting in financial losses for our business. Additionally, there were issues with their billing process. Despite providing our credit card for monthly payments, they failed to charge it for several months without notifying us. When they eventually realized their mistake, they demanded a substantial lump sum payment without offering a reasonable payment plan. It took numerous frustrating calls and hours on hold to finally establish a payment arrangement, only to find that our payments were not being properly credited to our account. Despite ongoing attempts to resolve these issues, including stopping payments while awaiting resolution, we received no notice before they abruptly discontinued their services. Their mistakes and lack of accountability have significantly impacted our business, leading to unnecessary stress and financial strain. Furthermore, their decision to send our account to collections was unwarranted and further exacerbated the situation. Overall, the lack of professionalism and accountability from WebPT has severely affected our trust in their services. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ease of doing the SOAP notes, took less time but initial evaluation and progress notes still took long time #### Cons Customer service, billing, professionalism #### Reasons for choosing WebPT Since we were under the impression that it is a popular software and while signing up they promised us great customer service and great products --- ### WebPT has made the transition to EMR easy and successful. - Overall rating: 5/5 - Reviewer: Brian H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clinical ease of use, efficient documentation, excellent customer service; owner and company is 100% dedicated to the field of PT and supports the APTA, PPS, PAC which is very important to me; Love the initiation of Rehab Nation to try and get WebPT users engaged and to learn from each other; a very Proactive company, Lots of great online material - blogs, webinars, etc. #### Cons Therabill was a complete disaster for us and we had to switch back to Kareo. Was rolled out way to early and was clear that it was not meant for PT (behavior health?) - hopefully over time this may change. The billing is frustrating that everything is a tack on charge. I am concerned that WebPT is growing too fast. --- ### Maybe I'm just unlucky - Overall rating: 3/5 - Reviewer: Sam F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is nice to look at, visually appealing and seems to have a lot of features that could make for an excellent platform but as a single clinician practice, it has been nothing but headaches since I started about 7 months ago. It was easy to use since I used it at a previous clinic. This would be a review for both webpt and therabill. I think they got to the party early and have excellent marketing, however there have been so many issues and time wasted fixing their errors. Actively looking for other options. #### Cons - WebPT recently switched clearing houses from Office Ally to Availity and I was assured it would be a seamless transition. None of my charges were going through due to EDI errors. No one knew what was happening so they had me complete the change over early. I filled out all forms several times because apparently there is no communication in this organization. Constant phone calls/emails stating I needed to complete forms I already completed. Called and after a 45-minute wait no answers, just do the forms again or call the insurance companies. I could not submit charges for one MONTH. That is crushing for a startup practice. Turns out they never sent me the emails with instructions on what to change in their bill on my end. So I got an apology, great - Upon setting up my account Webpt put the incorrect clinic info (phone number and fax) on all outgoing faxes. For 3 months I was wondering why I never got POC returned until a doctor called personally and asked for my fax # because everything was getting kicked back. - More recently entire notes won't load (charges are missing, portions of notes) After submitting a ticket they say it is because 1)my internet is too slow (it's about 5x their recommended speeds) 2) I have too many windows open (apparently the scheduler and a documentation note are too many) and 3) I'm not completing the notes fast enough, so, start from scratch and do an evaluation again. - Support hold wait times, more than an hour at times --- ### Webpt experience - Overall rating: 5/5 - Reviewer: Jason A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. every year it gets better , customer service is outstanding #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros soap notes template saved and easy to access , staff is training is fast because its easy to follow and understand #### Cons even though they update the tracking on what your staff does ei the making and deleting of an appointment just to look at what you just did in a simple form is what we wanted , its still very hard to understand what the person did on the report --- ### Loved WebPT so much, I chose it for my own clinic! - Overall rating: 5/5 - Reviewer: Peggy I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Integrated notes without redundancies. Professional looking documentation that is easy to send to drs and case managers. Integrates with Therabill for billing. #### Cons Sometimes it takes a long time or several attempts to bring up a new note for a patient. #### Reasons for choosing WebPT Therabill does not have the redundancies that Epic has. It solves my need for billing, notes, HEP, scheduling and reminders. --- ### Backoncourse - Overall rating: 4/5 - Reviewer: Maureen M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive experience #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros On boarding was good, customer support was very good, quality of product is excellent #### Cons At times the information does not flow over from Webpt to therabill #### Reasons for choosing WebPT More user-friendly --- ### Good at some things. Bad at some things. Could be the best. - Overall rating: 4/5 - Reviewer: Austen D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The documentation is fairly quick and efficient, however, it could be improved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros WebPT is easy to use and document. The HEP is a good adjunct. #### Cons The developers are slow to address known issues and have increase price citing that they have had to make updates. They have devoted significant resources to ensuring that they meet DEI requirements while neglecting issues that impact patient care. #### Reasons for switching to WebPT The ease of use and the HEPs integration. --- ### Less of The Evils, But Still Room for Improvement - Overall rating: 4/5 - Reviewer: Morgan N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I still like it more than other EMR and documentation systems I have used, but feel there is still plenty of room for improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the view options between days/weeks at a time. I enjoy how easy it is to locate tabs and input data. #### Cons I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already). It negatively affects the daily workflow, delays documentation significantly and can put a clinician behind all day due to the aforementioned issues. --- ### WEBPT TOPS the EMR LIST - Overall rating: 5/5 - Reviewer: Russ P. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.! #### Cons not enough to mention. --- ### Utter lack of professionalism - Overall rating: 1/5 - Reviewer: Brittany M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I am an LMT and have a medically focused practice, therefore, most of what I do overlaps with some of what PT's do. Given this fact, I have been searching for a new EMR and RMC system that is all integrated. I just got off of a "sales call" that couldn't have been longer than 3 minutes with [sensitive content hidden] clearly thought that being on a call with me was a waste of his time. I got eye rolls, told maybe I should find someone to jerry-rig a system together for massage therapists since they don't exist even after telling him multiple times that what WebPT offers is what I am looking for. He immediately told me that I would be looking at paying $300-$700 a month and asked if that was something I could afford because he didn't want to waste time, you know giving me a demo like we were supposed to be doing. He told me they charge $150 per month to use their scheduler and scoffed at me when I get all of that functionality for free from another platform. He did everything he could to try to get me off of the phone by throwing what he figured were numbers I couldn't afford. The fact is I can afford that, and I will pay another company that money now, because [sensitive content hidden] you were demeaning and dismissive. This is the third phone call I have set-up with this company's sales department and have all three times been treated terribly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Don't know, sales wouldn't even give me a demo. #### Cons Dismissive, unprofessional sales team. #### Reasons for choosing WebPT I didn't. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/webpt-emr-profile/reviews/?page=2) --- WebPT Reviews, Pros and Cons - 2026 Software Advice