All ClubRight Reviews
1-25 of 122 Reviews
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Matt
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Club Right is what Club software should be like
I cannot speak highly enough about Clu Right. We have been around a long time and have used a lot of different platforms. We were quite happy on our last platform until we had our heads turned and saw what we were missing out on. The whole process of moving was superb. Every single step was a breeze. But it doesn't just stop there. The team are really really great. Whenever we have an issue (usually a user error) they are there on hand to help out. New features are constantly being added. In shorts Club Right, our rep and his team rock.
PROSThe simplicity and the range of features is above everything else
CONSThe pain of moving from one software platform to another - but actually it was relatively painless
Vendor Response
Hi Matt! Thank you for the great review, we're looking forward to working with you for many years to come ¿ Kind Regards, Taylor @ ClubRight
Replied December 2018
Liana
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Booking Yoga Classes
Very good. Before using this App I had to write down how many clients were attending my classes, send many messages or emails and keep checking bank account to see who paid. And I made a few mistakes. Clients that were supposed to attend didn't get Zoom links, and others attended classes for free. The integration with Zoom is superb and gave me time to actually concentrate on lesson planning and offering workshops and courses instead of doing Admin.
PROSIt was easy to start my business when lockdown started. I am not tech savvy and the Help Centre supported me on how to set up properly. Most of my clients find it easy to book into my classes. Out of 50 clients, only 3 still ask for help when purchasing a product or booking into classes. The best about this software is that it allowed me to personalise with my own logo and pictures, making it better for my clients/students to remain connected to me as a Yoga teacher.
CONSSome potential customers get confused if they can attend a just one-off class (PAYG) or need to enrol on a membership plan.
Reason for choosing ClubRight
Clubright was cheaper and gave me beforehand the OnDemand feature which has proven to be beneficial for me and my clients as well.
Alan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Al/Phy. CR
Always helpful. The staff friendly and approachable.
PROSThe Help button is always at hand if need be. Friendly agents.
CONSThe odd glitch as with any software, but always gets ironed out in the end.
Jack
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Clubright review
Email prospects & Membership plans
CONSWhen memberships are set up incorrectly they are difficult to rectify
Vendor Response
Hi Jack Thanks for your positive review today it is really appreciated. I did also note your other comment regarding memberships and if you need any help let us know. Thanks again for your positive feedback. The ClubRight Team
Replied April 2021
Tom
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Owning a gym
How easy it is to navigate and use. It fulfils all needs for owning and operating of a gym, and the staff are extremely helpful throughout//
CONSDon't have scheduling for emails and I feel there should be more options for marketing for members.
Dave
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Best on the market
The joining process was seemless with excellent training on via a zoom call. The intergrations and partners they have give you multiple options in how you run business.
PROSThe functionality of the software is so easy to use with the customer support system they have things normally get solved instantly.
CONSNone, I'm just annoyed I didn't sign up earlier!
Reason for choosing ClubRight
not applicable
Reasons for switching to ClubRight
The reporting system was the main reason. It is so easy to identify what you want and need. The dashboard is also clear and concise.
Pete
Sports, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great Support and Help
Since starting with Club Right the process has been straight forward. I have asked a few questions to service and whilst it isn't an immediate response as the click and chat might initially suggest they always help and resolve the issue one way or another. During the COVID-19 restrictions that have heavily affected the Fitness and Sports industries they have implemented further additions to the system such as Zoom which has allowed immediate solutions for many people but also additional options in the future.
PROSIntegrations are mostly simple and now that Zoom has been added it has helped a lot
CONSI do struggle to integrate my diary onto my website and whilst this might be something my end. I'd love to see this process easier and more readily available.
Reasons for switching to ClubRight
This system was more cost effective and provided more suitable options than PTMinder
Vendor Response
Great feedback and really pleased that you have found ClubRight to be of real benefit in the current COVID19 with our Zoom integration. Fantastic to hear which makes it all worthwhile hearing this kind of feedback. Thanks from the ClubRight Team
Replied April 2020
christian
Leisure, Travel & Tourism, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Proffesional service that cares about it's customers
clubright are very good and assistance is great
PROSThe software was made by gym owners so they know first hand what types of scenarios other gym owners/staff encounter. The technology and service are very good!
CONSThe software takes a little to get used to however the staff are always there to assist and once you get used to navigation it makes you appreciate the hard work they've put behind it, very impressed!
Reason for choosing ClubRight
As a gym owner it's always important to have a team who understand what systems you need on a day to day basis and clubright was made by gym owners for gym owners so they have my respect. I tell everyone how good they are, especially [SENSITIVE CONTENT HIDDEN].
Nick
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Why did I wait so long?
I'm still learning everything available but it's a strong 10/10 so far!
PROSThe customer service and response time is second to none! I am a technophobe and even I can operate the system, if there are any issues at all they are sorted within minutes in opening hours.
CONSI'm annoyed that I didn't know about these guys when I first opened my gym 3yrs ago
Reason for choosing ClubRight
Customer services shone through from the outset.
Reasons for switching to ClubRight
Poor customer services and an overly complicated system
Helen
Executive Office, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Excellent customer support
We have been very impressed with the commitment of the ClubRight team members and their understanding that they are there to help their customers succeed.
PROSClubRight gives us the ability to offer our customers optimal flexibility. We wanted to offer them different price plans and have a simple means of charging upfront and deducting a credit each time they come in or, alternatively, to pay a monthly fee and take regular scheduled payments. We also wanted a straightforward dashboard to give us the management information we need as well as integration with the payment platforms we use. ClubRight provides us with all of this functionality. What we like most is the excellent customer service. Right from the first contact the team members have gone out of their way to help us with our evaluation and migrate across from our previous system. I should point out that we are not a typical ClubRight customer. We provide a co-working space rather than a sports club/yoga studio and I would have understood had they put us in the ‘too hard’ basket. But they have given us help at every step and are highly responsive, either responding by email, live chat or scheduling Teams calls to talk us through our implementation. And they are really great people to deal with.
CONSWe use a scanner at the front desk and would have liked to have connected it to an IPad that we already own but ClubRight is set up for a laptop/Microsoft only.
Jon
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Brilliant service from experienced club owners that deliver results!
streamlined processes, easy member administration, cloud based solution, collaborative software as it can be shared very easily.
PROSThis software is cloud based so can be used by remote offices for class bookings and member enquiries, by the management team out of club should they wish to check in on the performance of their business and most importantly by members to maintain their profile, book classes and contact us via SMS or email. The support I've received from Clubright is fantastic - the support team are familiar with the operations of a fitness business so should I need support, I know that they get the challenges and opportunities I face each and every day!
CONSThe con on this software is really not a negative. The software is new and therefore some parts feel like they are still being developed - the great thing about this is that I can contact the team with suggestions and edits, these are taken into consideration and often implemented into future builds. If you are looking for perfect, then there are other more refined software options out there - but don't expect any custom fits for your business - you will get that with Clubright!
Vendor Response
Hi Jon, thank you for the positive review! We are always open to customer feedback and will take on board any suggestions our customers may have. We look forward to working with Studio Fit Limited in the near future. Kind Regards, Taylor at ClubRight
Replied October 2017
Robert
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Easiest system
Easy to use and navigate
PROSEase of use and very easy to navigate through the system.
CONSThere’s nothing in particular it works great
Jamie
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Difficult for a technophobe like me but so worth it in the end
Great, I am so grateful to the service for my business and to the staff who were very patient with me.
PROSI love how simple it is, and how professional it is from a members point of view. Makes them see that they are in professional hands, and being looked after and catered for. Taken seriously almost. Once you have figured out how it works lol. Like anything its scary and new at the start but once you practise and familiarise yourslef and torment the online staff with questions and live support chats it all comes together and now I look forward to going into it and using it.
CONSOften video calls that were scheduled were changed last minute and sometimes the dates we had agreed on the phone for support calls were sent for a different day and time. That was my only negative thing about the whole service. The software is top notch and really user friendly and slick. Again....once you familiarise yourself with it. You have to be willing to put in the effort and get your head around it all. Before lockdown, I didnt even know what PDF meant!
Reason for choosing ClubRight
I have been at the National Fitness Awards for 4 years in a row and all the guys who win awards seem to use it. Thats good enough for me. Says it all really haha!
Ross
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Easy to use gym software that's great for start ups
Super friendly team, really easy to train stuff on. Highly recommended
PROSEasy to train staff on and manage. I can see how many members I can, forecast for the year ahead and growth patterns. It's really simple and user friendly, perfect for our gym. Plus it has a simple 6 digit front of desk sign in system so saves costs on key fobs etc.
CONSBe cool to have some more branding customisation on the system. Fonts etc to match brand entirely. But the branding customisation is pretty good anyway.
Reasons for switching to ClubRight
Nightmare system, hard to train staff on. If credit card number changes payment is cancelled.
Vendor Response
Hi Ross Really appreciate your positive feedback today it means a lot to the ClubRight team. Even better to see that you are finding things simple and easy to use which is always been what we pride ourselves on. Thanks The ClubRight Team
Replied April 2020
Jon
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Booking System That Made My Life Easier!
Having more organisation throughout our gym for us and our members makes everything a smoother running ship! Always one phone call away from fixing any issues I have had.
PROSCreating a timetable with our different sessions and having a group limit on each class. Having a simple software for clients to use has saved me hours of time on my phone everyday. As our gym members total grew, it became more difficult to keep up with clients training days/times manually. Now I am able to see who is booked in, when they are in, and they can change times accordingly without having to notify me directly. This has been great for us and our staff.
CONSThere isn't many things I dislike about the software.
Vendor Response
Hi Jon! Thanks for the positive review! We're always here to help with anything you might need :) Kind Regards, Taylor @ ClubRight
Replied October 2018
Jon
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Winners 2000 Fitness Ltd
We have had a hugely positive experience so far, as mentioned above the integration with Harlands, the more efficient access control, online class bookings and payments have been a big improvement for us and our members.
PROSThe biggest plus for us was the integration with Harlands. By having our Operating System and our Membership payment collectors on the same system makes the day to day running so much more simple.
CONSI think the reports could be more user friendly, but it is always being improved even over the short time we have been with them.
Reason for choosing ClubRight
Overall better package, price and felt the company was very forward thinking.
Vendor Response
Hi Jon, Thank you for the positive review! As you know, we're always looking for ways to do things better for our customers and we appreciate the feedback. Kind Regards, Taylor at ClubRight
Replied July 2019
sophie
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
SoFit Personal Training
I have been using GoRight for almost 2 years now and the system functions very well for what my business needs. CSR has been fantastic and is very patient with showing me how to use GoRight's to its full potential. I will be upgrading to Clubright in the near future.
PROSOnce you take the time to have a look around the system it functions well and has some great extras.
CONSSometimes the system does not function well on mobile phones as you cat see the full screen, this however could be me haha!
Vendor Response
Hi Sophie, Thanks for your positive review! Kind Regards, Taylor @ ClubRight
Replied March 2019
Helen
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great software easy to use, excellent value and customer support is second to none
Ease of use, online booking and cancellation for our members, reporting functions, links with go cardless and stripe, regular updates and new features, listens to our needs and accommodates them, customer service and support is always on hand, Customer support and his team have walked us through every step from the start and continue to be very supportive with the needs of the business / System as we grow.....
CONSOur only con and Ironically I'm only stating this as this section on here is a compulsory field (a suggestion that we have made) we would like to have a few more compulsory fields upon member sign up, particularly for online members, having discussed with Customer support we look forward to a solution and working with Customer support and the team for many years to come
Vendor Response
Hi Helen! Thank you for the positive review, it is very much appreciated! We are aware of your suggestion regarding the member sign up process and we are grateful for your continued feedback. Thanks again, Taylor @ ClubRight
Replied August 2018
Kirk
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
This booking app is a Life changer
10/10 for everything. Would highly recommend this service to anyone
PROSThe ease of using it and the fact that it saves me about 20 hours a week from manually booking people in via a paper diary. The customer support is amazing. I am not technical at all and did find it difficult to get my head around it all the first few days. Even though it’s so simple it takes me a while to pick things up. The customer support is the best I’ve ever received hands down. I would email the Brough the orange button and have a response almost immediately EVERY TIME. The advisor explained everything in great detail until I was comfortable with using the booking app Would highly recommend this to anyone. I just wish I’d of started sooner
CONSNOTHING. This app is the best decision over ever made as a business
Vendor Response
Thanks for your review today and well pleased we can save you 20 hours a week that's fantastic to hear
Replied August 2020
Chris
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Langrove Health Club
Very good. Help always on hand when needed.
PROSAll in one payments and data management.
CONSAn integrated fitness program design could prove useful as we currently use a different software app for this purpose.
Reasons for switching to ClubRight
Old software seemed dated
Keith
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Perfect software for gyms
It has clearly been designed by someone who knows how a gym operates. Everything flows perfectly to make use as easy as possible.
CONSThe only negative I can give is that there are lots of upgrades and improvements, that often aren't communicated, and we find out for ourselves. Would be nice to be forewarned.
Vendor Response
Thank you for the positive review, Keith! Kind Regards, Taylor at ClubRight
Replied April 2019
Tom
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
ClubRight for Amor
By far the best software I have used in the fitness game that works for me and my members.
PROSThe software is easy to use and set new things up whenever I need to. The Tech support team are amazing. Cannot fault at all.
CONSNothing. The only thing I didnt enjoy was having to wait to change over to ClubRight.
Reasons for switching to ClubRight
Cost and didnt like the software.
james
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Turn Up Training review
Fantastic from start to finish. all explained clearly and no pressure to purchase at the start. customer service and help was fine when needed.
PROSsoftware was great, easy to set up and easy to use for both myself and my clients.
CONSproduct has all necessary features for member management, bookings, payments etc etc
Lesley
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
New User
Running a CRM with the integrations on offer has been brilliant for us - moving away from a paper system. However the zoom integration during the lockdowns has been brilliant.
PROSThis is my first experience with such a product and it does everything we need and more. I reviewed a lot of products before selecting ClubRight - helped with no set up fees or contract and free training.
CONSAt this time there is nothing I dislike it delivers every thing we need.
Nikki
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
The ClubRight membership system has been a great asset to our business.
The system has allowed us to communicate effectively with our members whilst still maintaining an unmanned gym. We have been able to streamline the membership process whilst still providing great customer service. The support centre ensured that the initial training provided was both informative and practical.
Vendor Response
Hi Nikki, Thank you for the positive review! The ClubRight team will always be on hand to help with your club managing needs. Kind Regards, Taylor at ClubRight
Replied October 2017