Otaki Waka Hoe Charitable Trust

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another. So we are a forever subscriber !!!!

Pros

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Badminton Use

The most important aspect for me is back up service and this simply cannot be faulted. Suggestions are taken seriously and frequently acted upon.

Pros

The fact that the end user gets funds transferred, courts booked and facility status instantly. This negates the need for third party intervention and creates higher customer satisfaction. The invoicing is very simple with built in controls and follow up. It is also very easy to use for all users.

Cons

I was being resistant to change but had no concerns about about the software and no negatives have arisen for me.

Helloclub

The system means less input from other staff so less cost. It also means I have a better idea of what is happening and who is using the centre.

Pros

It is very user friendly and being web based means I can use it from my phone anywhere in the world.

Cons

The payment system. Banks are still advising their customers no to use POLi.

It would be good to have a page showing who has booked a month in advance like the old system.

As easy as HELLO

The Hello Club software has brought our club into the 21st century. It gives members and volunteer administrators plenty of easy to use options - it is difficult to imagine the club operating without the system now.

Pros

Easy to use and it serves our club's needs perfectly.

Cons

There's nothing to not like. It used to be a bit cumbersome to scroll through every member's names in alphabetical order when in the finance section but that problem was solved by an update very soon after I raised the issue.

Great Product just falls short on 2 important features

I have had an excellent experience with the software, best on the market for the purpose and fantastic customer service with interest in extending their products capabilities. However, due to the two cons mentioned my club is not able to use it as much as we would like.

Pros

1. that I could set it up and use it for free
2. the various membership tracking options
3. the invoicing summaries of member fees owing
4. amazing customer service
5. dynamic web app enabling for mobile device

Cons

1. Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions
2. Lack of membership attendance tracking

Excellent club software

It is a really well designed application and for the things you do often, like booking a court, it is perfect.

Pros

Very easy to use. Integrates very well with our squash club's hardware for access and lights.

Cons

Probably not enough fields to sign up Juniors with (unfortunately not all Juniors come from one family, so often we need the both parents' details).

So easy to work with the developers

We did a lot of research before deciding to partner with Hello Club. It’s early days for us, but we are very happy with their product and can see the opportunities they offer as we grow .

Pros

Awesome service and support. We are a start-up facility and Hello Club is the perfect tool to manage our memberships and activities. Our reps have been simply outstanding in helping us get up and running. They are very responsive in their development and have made changes to meet our requirements.

Cons

There is nothing that we’ve come up against yet that has created a huge problem. Hello Club either have an answer, or are working on a solution.

Club management done right

Since the beginning Liat and the team at HelloClub have been a pleasure to deal with. The software itself does what we need it to do and we were even able to have a custom solution built to allow our existing swipe access system to be integrated into HelloClub

Pros

The ease with which we can add custom user fields to hold information required by legislation affecting our club

Cons

The lack of a limited admin role - you can either see everything but edit nothing, or see and edit everything. Not every admin member should be trusted with super admin privileges.