

Hello Club Software
About Hello Club
Hello Club Pricing
Free plan: FREE for up to 50 members Entry plan: $29/month, up to 100 members Standard plan: $59/month, up to 350 members Premium plan: $89/month, up to 1000 members Custom plan: starts at $179/month, unlimited members Free trial available for all plans. Two months free if paying annually. The above pricing is in US$ and may differ in your local currency.
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Available
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Hello Club User Reviews
OVERALL RATING
Showing 1 - 5 of 26 reviews

Anihaera (Cherie)
Verified reviewer
Company size: 51-200 employees
Industry: Sports
Time used: Less than 12 months
Review Source: Capterra
September 2018
Otaki Waka Hoe Charitable Trust
Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another. So we are a forever subscriber !!!!
Pros
The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.
Cons
I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.
Adrian
Company size: 11-50 employees
Industry: Sports
Time used: More than 2 years
Review Source: Capterra
June 2020
Hello Club Review
Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey
Pros
As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.
Cons
Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.
Reasons for choosing Hello Club
Adaptability, flexibility, pricing and service.
Reasons for switching to Hello Club
MINDBODY is, in our opinion, a legacy system which is not geared to our type of usage. It is "clunky" as my wife says and somewhat expensive.

Response from Hello Club
Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!
Replied July 2020
Karen
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 2 years
Review Source: Capterra
October 2020
Bridge Club perspective
Very easy and flexible to work with. The HC team listen and provide quick support when needed. [SENSITIVE CONTENT HIDDEN] have drawn on their own experiences of managing a club, which is very helpful
Pros
Allows us to operate as a cashless organisation. Each time members play, they pay a small fee (table money). It was time consuming collecting and banking the money. Now each member has an account and they keep that topped up and our scoring programme allows us to automatically debit the table money each time a member plays. The system is integrated with our Accounting package Xero We also use the electronic door locking system which is great. Those with legitimate access to the club have a tag to allow access. These can be disabled easily if lost or if the holder is no longer allowed access. Those hiring the rooms are given specific times and days they can use the tag. Beats keeping track of actual keys that seem to get handed around or lost. Keeps the insurance company happy too ! The help options are very clear, although we have written several instructions that are very specific to our processes.
Cons
Little things really, eg would like to change the order of the columns in the Directory. I have found when we pass things onto the HC team, they take them on board and over time have introduced many new features. So whilst this is a con, I found the HC team are receptive to improvements and have taken our feedback seriously.
Reasons for choosing Hello Club
We did not see any other product that could integrate with the Bridge Scoring system. In saying that, when we first set out looking at what was available, Hello Club did not have an integrated system either, but upon meeting with them, they were prepared to put the time and effort into it integration. This is why we chose them !
AJ
Company size: 51-200 employees
Industry: Sports
Time used: Less than 6 months
Review Source: Capterra
May 2021
The ability to grow
Communication through the purchase and installation of Hello Club was great, and continued support has been really helpful. The hardware looks great and operates really well, the installation has allowed us to promote our facilities, offering the community easy access, and working towards the growth of our sport.
Pros
The accessibility the platforms offer to operate a sporting facility.
Cons
The software is great and offers great functionality, however it will just take a our members adjustment to keep up with all it offers
Reasons for choosing Hello Club
The high quality presentation of the software, the friendly and helpful team of Hello Club, and willingness for future development of the program
Bevan
Company size: 2-10 employees
Industry: Performing Arts
Time used: Less than 6 months
Review Source: Capterra
February 2020
Easy to Implement & Easy to Teach
As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.
Pros
Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.
Cons
The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.
Reasons for choosing Hello Club
The company is based in New Zealand which made communication easier although the biggest reason was their willingness to negotiate with a smaller company who doesn't have the resources or the need for a large scale membership management solution.

Response from Hello Club
Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.
Replied February 2020