--- title: "Mindbody Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mindbody. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mindbody is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/mindbody-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Mindbody](https://www.softwareadvice.com/gymnastics/mindbody-profile/) / Mindbody Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/gymnastics/mindbody-profile/) Reviews [Alternatives](https://www.softwareadvice.com/gymnastics/mindbody-profile/alternatives/) # Mindbody User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 2,994 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.8/5 - Value for money: 3.6/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 1,435 reviews (48%) - 4 stars: 809 reviews (27%) - 3 stars: 359 reviews (12%) - 2 stars: 142 reviews (5%) - 1 star: 249 reviews (8%) ### Most mentioned pros - It allows me to manage bookings, track clients, and stay on top of daily operations without feeling overwhelmed. - Mindbody has one of the easiest booking systems available, integrates payment processing, schedules and class customization is quick and easy, and the mobile app is great for doing things on the go. - Mindbody provides a solid CMS with easy to use customer scheduling and forms for capturing new customers with many features for any health and wellness business. ### Most mentioned cons - The add-on feature does not extend appointment times appropriately, which negatively impacts scheduling accuracy and creates lost revenue opportunities - However, rather than addressing the substance of my dispute, the company informed me that their “decision is final” and stated they would not respond to further inquiries. Despite being notified in writing that I dispute the agreement and do not authorize continued billing while the matter remains unresolved, Mindbody Inc. has continued charging my account - From day1 it seemed that the platform for hair salons was made by forcing it to conform with the Spa / Health Club platform - Hair Salons did not have a stand-alone platform - we were added into the Gym platform - we were not designed as hair salon software from the ground up. ## Mindbody customer reviews Showing reviews 1-25 of 2,994 (page 1). ### Better Options available - Overall rating: 2/5 - Reviewer: Elizabeth H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think there are better systems available and studios that value profit and convenience are likely to prefer a more customizable platform #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Used widely by many studios and practitioners, allowing users to easily see all activity- The billing/class credits easy to track. #### Cons Seems to have frequent errors and outages, meaning you can get locked out of a class if you are unable to sign up in time. Sometimes classes are missing. --- ### MindBody for small businesses - Overall rating: 5/5 - Reviewer: Tamsin C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is has all the features a business could need to run smoothly, and continue to grow. Lots of different options all in one software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extensive features to grow business. Good scheduling options. Easy to use with lots of tutorials and customer support options. #### Cons It is a little costly for smaller businesses (especially Canadian businesses), especially as costs of running a business increase but businesses are limited in how much more they can charge customers. It has taken several years of familiarizing myself with MindBody to be able to use all the customizable features. A few times, I have figured out how to troubleshoot a problem or integrate a feature while on the phone with customer support, who were not able to find a solution. #### Reasons for choosing Mindbody We had been with mindBody for so many years prior, it was better to stick with a software we were familiar with. --- ### Definitely recommend. - Overall rating: 5/5 - Reviewer: Drew M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From day 1 it has been easy to use and provided all the services you expect from an online system. Very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Straightforward and simple it navigate. Always provide reminders for patients and chart/scheduling is easy. #### Cons I honestly can't think of any negatives. Of all the EMR platforms I have used Mindbody is up there with the best of them --- ### Great Support and Reliable Features - Overall rating: 4/5 - Reviewer: Ali M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MINDBODY reliably handles our scheduling, client management, and payments in one place. It works well for our daily operations, and their customer support has been great. The mobile app and some interfaces still need improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very reliable for appointment scheduling and client management. The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows. Integrations like payments, reporting, and staff scheduling are all in one place, which keeps operations organized. Customer support has also improved over the past year, and most issues are resolved quickly. Another significant advantage is that MINDBODY’s POS payment processing fees are notably lower than those of many competitors, helping us keep overall operating costs down. #### Cons The mobile app lacks many essential features and options, so I often need to use my laptop to complete even simple tasks. Many day-to-day management tools aren’t fully accessible on mobile devices, so they're not ideal for working on the go. Another limitation is the waiver system. MINDBODY only allows for one standard liability waiver at initial sign-up. Since our studio offers multiple services, including injectables and other wellness treatments, we need separate waivers, and manually managing them adds extra work. Improving mobile functionality and expanding waiver options would make a big difference for business owners and staff. #### Reasons for choosing Mindbody It was not at the initial purchase; they are reaching out now. And we are considering because of the consent forms they are offering in their software --- ### Mindbody, when you take the good with the bad it costs a lot. - Overall rating: 5/5 - Reviewer: Julie B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the ease of managing with Mindbody, and the cost is less than an administrative assistant for sure, but I am a Gen Xer, and it does take time for me to process it easier in the long run. I like the integration of third-party apps, like Classpass. However, the cost of Classpass versus what we are paid for Classpass is not comparable to a client who drops in. We gain volume, but we don't get retention. The cost per session is way below what we can afford, to be honest. We may start to phase out Classpass because the volume doesn't make up for the cost we are losing from retention. Our business is Pilates, and we have to create continuity for clients to learn the whole concept of Pilates. A person who pops in for one session, often late, and with an idea of Pilates, but actually not Pilates. It takes away from the clients who commit to our studio for the continuity of the learning process. I know, we make room for the beginners, and we do really love beginners. It's just that the Classpassers don't seem interested in the concept of Pilates; they want a workout. I am a people pleaser by nature, so I try and our instructors try to pull them in, but they want bootcamp, and that isn't what we are doing. I feel terrible saying this, but we have moved on from the HIIT classes, the clients know they can get strong without the trending social media moves created for them to try in our and we are grateful for the highly popular Pilates. Often, the scenario is, we ask and provide opportunities for beginners to take introductory classes before joining a class in progress. However, they show up after class has started, without grip socks, and no body awareness-which is our forte, bring the newbies on, but please, when we let our Classpassers know we start on time, that means they need to be early enough to get situated before class starts. We have lost regulars because we look unorganized. So, we are seriously considering stopping our partnership with Classpass. Despite the volume we have to consider, we can't take a price decrease; we have to not accept that we have to decrease our prices to accommodate a program run by billionaires. We are barely thousandaires and we are not able to decrease the delivery of our process when the program wants us to reduce our prices. When I go to the store, I see the price and I pay it, but for some reason, Pilates, Fitness, Yoga, we are all asked to reduce our prices when we pay thousands and put in hundreds hours of training to provide a high-quality service to people. I will never understand how people ask us to devalue our time and service when others are not asked. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to add programs to help you get what you need done faster, especially not to miss phone calls. #### Cons The cost is creeping up to the point where I need services like AI, so I do not miss calls while I teach. I have reached my maximum budget for fees, so I have to give up something else to obtain the services I need to be successful. #### Reasons for choosing Mindbody I know someone who said it was easier to schedule with --- ### Too Expensive - Overall rating: 3/5 - Reviewer: Andrew H. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a product governed by and for investors - not studios and not students. It'll work, but I would chose a cheaper company if I had to do it over again. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's well known and doesn't have payment processing issues. I like that they have a point of sale feature. #### Cons It's too expensive and they are constantly pushing features no one wants. The updates are glitchy as hell. All customer support has to go through AI, which is often useless. My clients get frustrated that they can't get help with their accounts too. #### Reasons for choosing Mindbody They had a point of sale option - we need to be able to sell things in person --- ### Small Businesses Need To Be Aware - Overall rating: 1/5 - Reviewer: Kate S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems. Key issues have included: Broken booking links at launch Missing client data on import Passes and login functions not working across locations Persistent log-in loops and access errors for clients Ongoing bugs in the staff and back-office systems Unstable client experience requiring frequent browser cache clears Failure to correctly apply free trial periods and subscription credits Multiple issues raised, ignored, or delayed for weeks at a time Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption. Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options. If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The pre-sale was extremely slick, the software looked amazing. It appeared to offer a number of solutions to problems we had and problems we didn't know we had. #### Cons Almost everything from the moment we signed up. I have tried to be balanced but our experience was poor from minute one and I can't think of any redeeming parts of our experience. #### Reasons for switching to Mindbody Looking for a more comprehensive alternative. --- ### I do not recommend - Overall rating: 2/5 - Reviewer: Vanessa L. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I think it was terribly over priced and very difficult to use for both the business and the clients. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros What I liked most was the scheduling it was fairly easy to book clients and keep myself organized. Like that it was color coded #### Cons The system is old school and very difficult to navigate. It’s also very expensive and costumed service is the worse #### Reasons for switching to Mindbody I was offered a free trial and was stuck in a one year contract --- ### Amazing platform, just not for my small solo business - Overall rating: 3/5 - Reviewer: Becky R. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Super robust program, larger than what I need for my small business. Large learning curve, needed to be on support a lot. If I had employees and larger scale, would probably use it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Solid platform, keeps booking/clients/memberships/payments all in one place. I really like the scheduling platform -- it does waitlists really well. Reporting options are thorough. #### Cons It's pricey and more robust than my small studio, so I ended up looking for more affordable options. But for a larger business this is probably perfect. Interface not as intuitive as other options. #### Reasons for switching to Mindbody Not robust enough, dated interface and features. --- ### Solid Software that Works Well - Overall rating: 4/5 - Reviewer: David V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall - a very solid software that works well, but is not as flexible as we were hoping that it would be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mindbody provides a solid CMS with easy to use customer scheduling and forms for capturing new customers with many features for any health and wellness business. #### Cons Customizing their forms was not an easy task, and our biggest roadblock with this software was obtaining lead attribution data. #### Reasons for switching to Mindbody Client specific needs in the health and wellness industry. --- ### Efficient, reliable and all inclusive software - Overall rating: 4/5 - Reviewer: Cesar R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great software, very complete, with everything I need included in one platform versus other companies that promise the same but don't have the experience or the resources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's the oldest yoga studio software around, therefore is the one with the most experience, the most stable and reliable software for my particular business #### Cons Sometimes there are hiccups between the mindbody app and Apple devices, especially with iPads, there's also discrepancies sometimes between the information on the MB app and our website. #### Reasons for choosing Mindbody Experience, they are the pioneers of this kind of software, despite their flaws they are stronger than the competitors --- ### Owner, 2D FIT - Overall rating: 4/5 - Reviewer: Dawn T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Mindbody has been very positive. Customer support is responsive, and my representative stays in consistent contact, which I truly appreciate. I also value the opportunities to provide feedback through open forums and participate in helpful webinars and pilot programs. It makes me feel like my voice is heard and respected. After 11 years in business, Mindbody has remained a key part of my operations, and I don’t see myself going anywhere else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mindbody has been a major part of how I’ve successfully run my business for the past 11 years. As a one-woman operation, I rely heavily on its scheduling, client management, and overall features to keep everything organized and running smoothly. It allows me to manage bookings, track clients, and stay on top of daily operations without feeling overwhelmed. The platform really supports both the business side and the client experience, which is essential when you’re doing it all yourself. #### Cons The pricing can feel a bit high for a smaller boutique business like mine. Some of the packages seem more aligned with larger organizations, so there are features I don’t always fully utilize. That said, the platform is very helpful overall and plays an important role in how I run my business. --- ### Easy, Convenient, and Reliable - Overall rating: 5/5 - Reviewer: Aubrey G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with the Mindbody app has been really positive. It’s easy to use, makes scheduling a breeze, and gives clients the freedom to book on their own, which I love. Even with the occasional maintenance downtime, the app consistently helps keep things organized and running smoothly. It’s a solid tool I rely on every day, and I genuinely appreciate how much it simplifies my workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve had a really great experience using the Mindbody app. It’s super easy to navigate, and booking or rescheduling appointments only takes a few seconds. I also love that clients can book online themselves, it makes things so much easier for everyone. Overall, it just makes my day run smoother. #### Cons If I had to pick something I don’t love, it would be the frequent maintenance periods. They can really affect the system when they’re happening, which gets a little frustrating in the moment. But I also get that it’s all meant to improve the app, it already does a great job, so I know the updates are for the best in the long run. :) --- ### Trending the wrong way. They went from a 10/10 to a 5/10 and I can't find anybody over there to help. - Overall rating: 2/5 - Reviewer: Paul W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve been with MINDBODY for almost 20 years, and unfortunately the service has gone downhill. Our fees are now over $1,000 CAD/month—nearly double the competition. To make it worse, customer service is nearly impossible to reach. When you finally get through, instead of speaking to a real human you get AI responses or links to “how to fix it yourself” articles. The latest price increase on top of poor updates and slow support is brutal. Simple things—like fixing client emails or last names—turn into nightmares. When I did reach out, I was given a generic AI message and the chat was closed. No follow-up, no accountability, no human connection. For a company we trusted for years, this is disappointing. At these prices and with this level of service, it feels like MINDBODY has stopped caring about long-time clients. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I’ve always appreciated is the client management system. It’s strong, and when it works, it makes running the business easier. #### Cons My subscription has climbed to over $1,000 CAD/month. It’s almost impossible to real help. Instead, you get AI or emails replies or “fix it yourself” articles. Recent changes have made the system harder to use, not easier (e.g., issues with client profile updates, names, and emails). --- ### Mind Body is a Premier Software and has all the bells and whistles to run your Fitness Business. - Overall rating: 5/5 - Reviewer: Cindy L. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love Mindbody as we have used other member tracking software. Mindbody is a great value and offers reports that allow us to track membership and finances. A membership representative contacts us with updates and does a yearly review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and many useful features to track membership. Navigation within the program is easy and logical. The technical support is great to trouble shoot problems and then they follow up with a email with all the reference information. I love the feature that shows members who have not been in recently so we can reach out to them. #### Cons Set up is a little time consuming, but once all the information is in, it is easy to use. Sometimes, the wait time to connect to technical support is long. #### Reasons for switching to Mindbody It was more economical and better support. --- ### We've been 10 years with Mindbody! - Overall rating: 4/5 - Reviewer: Sylvie C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. It's smooth when we are well guided. We appreciate the service and the features even if we don't know all of them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The acounting page is the best with the scheduling features, the marketing links and the payment processing. Everytime I have a question, I cal and get a amazing service. #### Cons Unfortunately, the interface isnt bilingual. Being an international business, we would like the interface to serve more than 1 language. Also, even if the marketing features are present, we don't seem to have all the information to use it properly to our advantage. --- ### Mind body is a very professional tool - Overall rating: 5/5 - Reviewer: teresa h. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. easy to use and I like all the tools to search or to run reports or to find and register clients. Plus other options like calendar spread out and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros booking is very easy not only for the therapist but for clients too. The checking out process too is very simple. #### Cons no being able to tap to pay option for clients and the schedule not showing a blockage in between requested appointments so they're not to close to each other --- ### Good But Could Be Better - Overall rating: 4/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I think it is a robust system for a multitude of business types. It would be better if there was a way to provide feature requests(which I have) that would provide improved client/business marketing options. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer support via live phone calls and follow up emails covering the topic of conversation with help articles. Availability to alpha test improvements is a plus. #### Cons The online Mindbody Help data base needs updating with better search results based on the search fields used. Too many off topic results are found that don't relate to the search terms. The user interface on the business side could use further improvement although the latest updates are generally better, with a couple of exceptions. --- ### Very Happy Coach - Overall rating: 5/5 - Reviewer: Samantha J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have owned and operated my own private training studio for 8 years in that time I have utilized Mindbody's software the entire time. Prior to stating my own business I used many other systems and not only have I been happy but in the time that I have been them the product has only improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Mindbody has helped track my clients sessions effortlessly. It gives me in my small business more than enough options to make changes to my billing and schedule easily. #### Cons I do not have any complaints at this time. As of now I run a one woman show so I do not have to utilize some of the payroll options that Mindbody has to offer. For my simple and straight forward business model. No complaints. --- ### Great fully embedded platform, with many integrations. Some improvement on the UI would make it even greater - Overall rating: 4/5 - Reviewer: Matthieu C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Mindbody is a great platform to run a small fitness business as it integrates the scheduling, CRM, billing and financial management tools.The mobile app is very user friendly for check in and also to sign up clients while not at a desk. The classpass integration and the connection with other fitness app makes it easy to acquire clients via these other subscription offerings. #### Cons There are a number of elements that could be improved with the platform: 1) The scheduling of classes and updates to existing schedule are not very user friendly. There should be an easier drag/drop and better UI for updates. The page refreshes every time we tick a box or change a coach. 2) It lacks a native fitness programming and logging tool like Wodify has. 3) Some clients often face issues with logging into their account on mobile, and the reason is generally unclear. 4) At the age of GenAI, it would be great to get some recommendations for business optimizations --- ### MINDBODY works for me. - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use and work with. Support is great and 24/7. My clients rarely have an issue. I will never consider another platform as the ease of MINDBODY for me and my clients is too important. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A simple and effective system that gives myself and more importantly my clients an easy way to book into my studio. #### Cons The volume was of competitors to MINDBODY who think they can call me each week offering me something better. Impossible. MINDBODY is good. --- ### Helps me stay organized - Overall rating: 4/5 - Reviewer: Shayne R. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a very good experience. I believe that this is a good software to help me to meet the organizational needs of our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This Mindbody software helps me to stay organized with my clients. It is easy to use and works well for what I need. #### Cons The software could be more user friendly. One thing that I noticed is that when I go to enter a new client, it gives me options of other clients already that are not even close to the client I'm entering. --- ### I am the owner - Overall rating: 5/5 - Reviewer: DeAnn L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very good. They have continued to grow with the industry and add services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Mindbody for over 10 years. They have very great customer service, Always helpful when I call and they go the extra mile to make sure my issue is resolved. #### Cons It is getting more expensive, but the value still outweighs the cost. They have many options for additional add-ons if you wish or you can do the basic services. --- ### Overall very satisfied Mindbody user - Overall rating: 5/5 - Reviewer: Helena S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a great experience with Mindbody. The only thing that bothered me was that I want to be able to use the texting reminders feature. With me being such a small company I am a sol Proprietor and support was never actually able to help me get this implemented over the many time we tried. You need a TIN in order to do this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how easy the software is to use. I also like how Mindbody is one of the most well known platforms out there. I enjoy using all the features available such as sending news letters, setting up mailing lists etc. The payment processing is also very easy to use. #### Cons The price, you get alot of features but for a very small one person company its a little expensive. With that said, they do offer you all the training you will need which is extremely helpful. --- ### B3 Experience with Mindbody - Overall rating: 5/5 - Reviewer: Brent B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is year three for us and it's been great so far. Glad we found this app. Just makes business run smooth without and problems on the backend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helps our business stay organized, and it very easy for our clients to register and book an appointment. #### Cons It keeps going up on prices for yearly memberships. Every year the price has went up, definitely think it's worth it. But for loyal customer we should be locked in with a price. ## More reviews [Next reviews](https://www.softwareadvice.com/gymnastics/mindbody-profile/reviews/?page=2) --- Mindbody Reviews, Pros and Cons - 2026 Software Advice