--- title: "StarChapter Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of StarChapter. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if StarChapter is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/starchapter-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Association Management Software](https://www.softwareadvice.com/nonprofit/association-management-comparison/) / [StarChapter](https://www.softwareadvice.com/membership-management/starchapter-profile/) / StarChapter Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/starchapter-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/starchapter-profile/alternatives/) # StarChapter User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 656 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 4.3/5 - Value for money: 4.0/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 300 reviews (46%) - 4 stars: 223 reviews (34%) - 3 stars: 101 reviews (15%) - 2 stars: 21 reviews (3%) - 1 star: 11 reviews (2%) ### Most mentioned pros - StarChapter offers a robust set of features for association management, including membership tracking, event registration, website management, email communications, and payment processing. - The platform provides a wide range of functionality that supports the day-to-day operations of a nonprofit membership organization. While it takes time to learn and occasionally requires support assistance to understand how different modules interact, the system is reliable and capable. - StarChapter is a fantastic platform for our association chapter because it provides many features that are plug and play, so our site looks professional without requiring a background in website design. ### Most mentioned cons - The platform is plagued with bugs, ongoing errors and timeouts, and features that either do not work as advertised or require repeated support requests, incognito windows, and other browsers to get things like photos uploaded. - The site doesn't easily account for comp memberships (comped meeting registrants get a confirmation that they've paid $X for a meeting, when they haven't. - Some settings can be difficult to locate, and making updates often requires navigating multiple areas of the system. ## StarChapter customer reviews Showing reviews 1-25 of 656 (page 1). ### Great Platform for Smaller Associations with Opportunity to Do More - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros how it has a full suite of email marketing, website, event and member managment all in one. Also support is very good and easy to submit a ticket when needed. #### Cons The email marketing and newsletter feature could use updating, not as intitutieve as i would like to see. Some sort of templates and features with no coding experience would be nice. --- ### StarChapter Review from IREM Greater Phoenix Chapter - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s not always user‑friendly. While support tickets are answered, the instructions for updating page content can be difficult, and numerous backend steps are required. It also isn’t ideal for sending event emails to members, so I use a different platform. Registering someone for an event triggers two invoices, which can be confusing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Membership and Event Management. I can easily find my members. It also keeps my events on one page so members can see future offerings. #### Cons High annual fee. Email communications. Duplicate invoice receipts. Support ticket feedback can generate long, step-by-step instructions that are very difficult to follow. --- ### Starchapter Review - EA - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall really great! If i have an issue, I usually get a response right away and they provide helpful links. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's an all-in-one platform. Combines membership management, event registration, email marketing, website management, and payment processing in a single system. #### Cons While the built-in website tools are convenient, organizations looking for highly customized designs may find them less flexible than dedicated web platforms. This is a common concern among association management systems designed for ease of use. --- ### Don't purchase it! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awful. Overall, our experience has been overwhelmingly negative. We invested significant time and resources implementing the platform, only to encounter continuous technical issues and inadequate support. Rather than being a partner in our success, StarChapter has become a source of ongoing operational challenges. We cannot confidently recommend the platform to other associations based on our experience. We hope this feedback is taken seriously and leads to meaningful improvements in both the software and the level of customer service provided. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The website functions seamlessly with the system. We moved to StarChapter expecting a reliable association management system with responsive customer support, but our experience has consistently fallen short of expectations. The platform has not delivered the functionality, stability, or service we were promised. Only the website works well. #### Cons Everything. The errors and the lack of support or care when we contact you to have things fixed. Our experience has been extremely frustrating. The platform is plagued with bugs, ongoing errors and timeouts, and features that either do not work as advertised or require repeated support requests, incognito windows, and other browsers to get things like photos uploaded. The biggest disappointment has been customer support. Communication is inconsistent, and there is little sense of urgency or accountability. As an association management company serving multiple nonprofit organizations, we rely on our AMS every day. Instead of helping us operate more efficiently, StarChapter has created additional work, member frustration, and lost confidence in the system. I have since transitioned away from this system with other clients and will do the same for this last one soon! --- ### Professional site without requiring a background in website design - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our association chapter is pleased with StarChapter and would recommend it to other chapters. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros StarChapter is a fantastic platform for our association chapter because it provides many features that are plug and play, so our site looks professional without requiring a background in website design. It allows us to manage our event and membership and it's an excellent value for the money compared to competitors. #### Cons Some of the ready to go templates are not easy to manipulate with regards to formatting. The features that would allow easy changes to font, indents, spacing and tables are difficult to format and often require extra time and steps to achieve the desired result. --- ### System Manager - Overall rating: 5/5 - Reviewer: Lakisha S. - Industry: Education Management - Company size: 501-1000 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am satisfied. Right now we are using this system to attract trainees and it seems to be working for the most part. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The user friendly system. It is a system that is developing but will always cost after every development. #### Cons The time that it takes to receive a reply or resolution. I can send a request and it will take days to speak to someone --- ### Room to grow - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Public Relations and Communications - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good overall, no big complaints. It gets the job done for managing the chapter, even though there is room for it to feel more current and flexible compared to other platforms we have used. But since pricing is going up and your staffing has streamlined, we'd like to see better functionality to go along with that. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Having everything in one place is the biggest win. Membership data, event registration, payments, and communications all live in a single system instead of being scattered across multiple tools. #### Cons Lack of functions compared to what we actually need day to day. The layout is not very modern, and it shows when we are trying to present a polished front end to members and the public. --- ### Feature-Rich Association Software with a Learning Curve - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with StarChapter has been positive. The platform provides a wide range of functionality that supports the day-to-day operations of a nonprofit membership organization. While it takes time to learn and occasionally requires support assistance to understand how different modules interact, the system is reliable and capable. The quality of customer support has been a major factor in our continued success with the platform, as the team is consistently helpful and responsive when questions arise. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros StarChapter offers a robust set of features for association management, including membership tracking, event registration, website management, email communications, and payment processing. Once configured, it serves as a centralized hub for many chapter operations. Their customer support team is excellent—responsive, knowledgeable, and always willing to jump on a call to troubleshoot issues or help users navigate the system. #### Cons The learning curve can be steep, especially for new administrators. It is not always intuitive how pages, modules, forms, and website components are connected behind the scenes. Some settings can be difficult to locate, and making updates often requires navigating multiple areas of the system. The user interface could benefit from modernization and improved navigation. --- ### IFMA Chapter Executive Director / Administrator - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I do like StarChapter. I especially like that everything is in one place. I like how easy it is for me to update the website and add/remove information. I wish the StarChapter team was more available to help with technical questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that you are able to send email to the members register to an event. I like it easy to update the website. #### Cons I don't like that it deposits the payment per day rather than by event. It makes it hard to balance our books because we have to approximately add the amount that was raised into the appropriate account. I also do not like that there's no way for members to have conversations on the member login area. It would be nice to have an area where people can communicate with each other, like a blog. --- ### Great product for our association. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall StarChapter is a great product. I know there are aspects that I have yet to learn and I would like that opportunity. Perhaps StarChapter could offer an intermediate training for associations that have had the system for a few years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of having everything for the association in one place. Membership, communications and registrations for meeting all connected. StarChapter also responds to questions in a very prompt manner. #### Cons Some of the spreadsheets that the system generates need to have the capability to change the columns. --- ### Great for nonprofits - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: 3-5 years · monthly - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a great product for nonprofit organizations. The email platform is great. #### Cons There is no dedicated donation feature and is instead rolled into ecommerce. --- ### Website administrator review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered The build on my web site took a while, as I was passed from rep to rep and not all of the information that the previous rep had put in place existed, so had to reinvent the wheel. The software is definitely not intuitive--you do have to read or listen to instructions in order to accomplish things within the site. Finding answers to "how to" questions is also not intuitive or easy...unless you work on it every day or have someone that just works the web site, it is difficult. In my case, the organization that uses it, is only a volunteer gig....so finding time to work on it is challenging. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I wanted the ability to alter it when needed. #### Cons It is complicated and time consuming...not intuitive. They offer a lot of videos and trainings but that requires time, of which is short for myself. --- ### Star Chapter is a great basic tool for association/member management/communication - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is good. It's taken me years to learn the site, but now I understand it pretty well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Star Chapter is a practical association management tool, and it makes it easy to send communications to your database, handle meeting registrations, and produce reports about meetings. It also is a good tool for managing your member database. The staff is great about responding within 24 hours to inquiries. The StarPay system, while I initially was not happy to be forced to join, has actually worked well and is efficient. #### Cons It's a bit clunky, and updates would really, particularly when trying to update content on your association's website. The site doesn't easily account for comp memberships (comped meeting registrants get a confirmation that they've paid $X for a meeting, when they haven't. Their help desk can only be contacted electronically; they used to accept phone calls, but no longer do. They've continued to raise the annual fee, and it seems a bit excessive now. --- ### StarChapter is Average Overall - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Libraries - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OK experience. Not great overall. I would not subscribe again with the price increase. There are more intuitive and better features on other competing systems. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It has good integration for all association functions. The website integration is easy once you understand where each page can be edited. #### Cons It is not very intuitive and takes time to get used to. Printing out invoices in batches is not possible. --- ### Pleased StarChapter Customer - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a good tool, but could use some new features. I would like to see more options without always increasing the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The simplicity of use makes it easy to navigate. I have been able to train myself on the use of the system with ease. #### Cons The length of time for customer support to resolve issues varies. I had an incident that took several days to resolve. --- ### StarChapter - Work Smarter not Harder - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been positive. The software is user friendly. Support is quick to answer tickets and assist with questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our organization likes the ability to have all of the tasks we handle for the chapter in one location. #### Cons Would like to see enhancements to allow group membership purchases, specifically allowing one application to be used to enter multiple members with one payment. --- ### Nebraska school Nutrition - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been live for less then 2 months and I would say it has been great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The availability of being able to do your membership and running a website at the same time. Some of the best features that I like is being able to track the income from meetings online even if they are checks or not. Being new to this site is good and working with people. The fast responses from the questions I ask are a big plus to the whole system. Also being able to see how many visitors and page clicks we have has been cool as well. #### Cons I don't have major problem yet, but the biggest Con I have is that it is a pretty vast system and coming from Nothing to this it just takes time to learn it. It isn't a knock against anything but you just need TIME to sit down and train your own people/team and be able to work through everything. Like I said we came from NOTHING to this system and we are all a group of volunteers trying to do this. #### Vendor response Thank you for taking the time to share your experience, we appreciate your feedback. Replied September 2025 --- ### Mixed feelings, mostly positive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Professional Training & Coaching - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After about two years, it has been a mostly good experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We like the fact that automated membership tasks help save the treasurer time. #### Cons The back end is not at all intuitive. It's hard to use unless the user is experienced in website design. Also, we don't like that some countries where we have members are blocked. #### Vendor response Thank you for taking the time to share your experience, we appreciate your feedback. Replied September 2025 --- ### Good integrated system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. StarChapter has streamlined our website management with its extensive proprietary integration. Although they have just raised their prices, it is still a reasonable value and the simplest way for us to pull all of our functions together. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We went with StarChapter because it integrates website, membership management and email into one system. StarChapter is based on WordPress, which makes for easier learning for users already familiar with WordPress. Event management is a plus. There's an extensive knowledgebase for help and StarChapter support department is very responsive. #### Cons 1. The system is so feature rich that there is a substantial learning curve to master the full capabilities. 2. Although webpage editing is based on WordPress' block editor, the content editing and navigation editing is a bit clunky. Fortunately, there is a source code (HTML) option, but StarChapter inserts additional tags based on its CSS. 3. The elimination of 3rd party payment processors in favor of its proprietary (and extra cost) StarPay system means we have to use payment links to the processor instead of keeping everything within StarChapter. #### Vendor response Thank you for your feedback, we appreciate it as it helps us improve our offerings. Replied January 2024 --- ### Great bang for your buck - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid experience with their team and product. The service help desk is very responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Effective, easy to use, efficient tool. Can't do EVERYTHING, but you depending on what's valuable, you can make excellent use of the tools included. All in one spot. Vs. 6 different logins, 6 different tools, etc. Membership, website management, event registration, email marketing - simple. #### Cons We haven't found things that are glaringly bad. Having a student member component was not something we've solved long term. We'd love to have a student member category so students can sign up at a student rate, and right now we can't do that. It has to be done manually. #### Vendor response Thank you for taking the time to share your experience, we appreciate your feedback. Replied April 2024 --- ### I love StarChapters - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing! StarChapters staff is super friendly and willing to help. I enjoy working with the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use StarChapters for multiple things. Website, Bulk Email, track membership, Meeting registration & so much more. Its easy to use and user friendly even if your not tech savey. #### Cons For tickets - You don't have a live chat option. I have to put in a ticket and wait, and hope you get to me quickly. There's no phone number to call when your stuck and need just a little bit of help to keep moving forward. #### Vendor response Thank you for taking the time to share your experience, we appreciate your feedback. Replied November 2023 --- ### Star Chapter Support Always There - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our organization has been using SC for 8+ years. I can do a lot on my own and it is so easy to reach out for help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The tech support is amazing. They answer timely and are so helpful via email or on a call. #### Cons There are some aspects of the design that can be frustrating. If so, then I just reach out for support and I'm good to go! #### Vendor response Thank you for taking the time to share your experience, we appreciate your feedback. Replied September 2025 --- ### Absolutely Horrible - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Horrible #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros event reporting. #### Cons StarChapter pay Our Paypal was so much easier to use. --- ### Great Customer Support! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very nice to work with and getting to know all the bells and whistles. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is very helpful as we are still trying to learn the system with payment/orders, etc. #### Cons New system for us and just trying to learn all system can do. #### Vendor response Thank you for taking the time to share your experience, we appreciate your feedback. Replied September 2025 --- ### Paying for service for non existing web page. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing yet. We haven't had a chance to put our web page to use since it was never set up. #### Cons Our StarChapter was never set up at the onset of signing on as our chapter had some issues. Tried reaching out to StarChapter about this issue and but they have sent us to training videos rather than helping us pick up where we left off. Our chapter has unfortunately been paying for this service for the last two years but our chapter never had our web page set up. #### Vendor response Thank you for taking the time to share your feedback. We apologize for this inconvenience and a member of our support team will reach out soon to address this issue. Replied November 2023 ---