TCS Software - the best decision your association can make!

TCS Software's AWS2 allows the associations I manage to provide professional, up-to-date, technology savvy experiences for the association members/potential members/and vendors that visit and interact the their websites. The staff at TCS is extremely knowledgeable about the technical side of providing the relational database and active website. They are also well-versed and experienced with regard to the unique needs of associations. TCS folks get to know you and your association and are very sensitive to the association staff they are working with. The result is a collaboration that results in positive benefits for the association members. TCS listens carefully to their clients and are always looking for ways to continue improving AWS2 based on those conversations. It is pretty rewarding when a system-wide change takes place based on an idea or suggestion that you gave to the team. In addition, you will always receive superior, timely support and training. You don't take a number or get placed in a queue. From your initial contact to ongoing support, you will deal with personnel that know you and your association. I know help is always a quick phone call away. The functionally of AWS2 is excellent. One contact record that connects to all the services you need to provide for members ' email, invoicing, receiving payments, registering for events, and online forms that are easy to design and update. Not to mention the ability to keep your association's website current and interesting. And did I say it is easy? I am not tech savvy and appreciate the straight-forward, intuitive back end of AWS2. It almost makes me feel like a `techy'! An excellent product backed by an outstanding team!

Pros

AWS2 is intuitive. The learning curve is quick and online training available. It makes me look good!

Best AMS software for AMCs and stand-alone associations

We have worked with TCS Software since 2003. When I talk with other AMS companies, I'm continually amazed at the high value we receive from TCS compared to their competitors for a most reasonable monthly fee. Their support staff is magnificent. When we want to think strategically about implementing different capabilities, they can think at the 10,000 foot level and implement efficiently at ground level. Perhaps best of all is that there is never a charge for upgrades! Their new upgrade feature lets us know about their most recent tweaks - and we never have to dig into our savings to pay for the newest version or worry about becoming technologically out of date. Our input and ideas are always listened to - and we're given reasonable feedback about when our requests can be implemented. The integration of the AMS with our websites and ebulletins saves our clients thousands of dollars annually. TCS understands the need for association management companies to keep client data absolutely separate - and understands that each of our clients have their own unique needs and challenges - and they meet them all. I highly recommend TCS Software to any association executive or AMC.

Pros

Just about everything - from the customization, regular updates, fantastic customer support and more.

Cons

Their event registration module can not handle 300 events for a 5 day program easily - but that's not our expectation. We do use their event registration module for clients with simpler event registrations and love its features.

Amazing customer service, prohibitive product

TCS' WebSuite2 is great for associations that are without a web designer on staff or that have a lack of tech savvy; however, the platform is very prohibitive to those who want more customization and control. TCS' customer service is incredible, though!

Pros

This software is easy to use for association staff with little to no web design experience and customer service is especially helpful.

Cons

WebSuite2 is a product more suited to associations without the time or money to dedicate to their own web design. This is, of course a pro for those associations. Unfortunately, the lack of permissions within the system forces associations to rely on TCS' staff to make any changes to web design. I would suggest that TCS change permissions for those organizations that have someone on staff who understands bootstrap.

Unsurpassed Customer Service

We have been using TCS Software as our association management and website products for over 20 years. We have always been very pleased with the products offered, and the support for the products, especially WebSuite 2, is unsurpassed. They are always happy to listen to suggestions for improvement, fix glitches very quickly, and are willing to customize the product to meet any special needs we might have. More and more, we have a data driven focus is our industry and the customization offered in Websuite 2 enables us to meet that need. As an added plus, the TCS team is friendly and responsive, which makes my job easier.

Pros

The ability to customize the information, have it integrated with our website and easily output reports, name badge, and invoices.

Cons

I can't think of anything. If there is something we don't like, they change it.

Exceptional service and customization at a reasonable price

We have a unique set of database management needs that other church software didn't address. We were referred to TCS and couldn't be happier. They continue to excel at customer service and innovation. When talking with my peers across the country, I am the only one who consistently is happy with both our website, database and e-distribution functionality. In addition, I am the ONLY one who has an integrated event registration system that I can customize for large, medium or small events. TCS does it all and I couldn't do my job without them. We have a tight budget and since I get all of my communication and database needs met in one place we actually save money over our peers. I refer anyone I know who is looking for a database/website management system to TCS and will continue to do so.

Pros

Easy to use. Customizable. Web and mobile friendly.

Cons

None

Great association management software

I've been using WebSuite and TCS Software for over 20 years now. I'm a one-person shop with 700 members and it makes my life a lot easier. It has all I need for membership management, invoicing, web page, meetings, etc. in one package. The website function is great because I can make updates and most changes without the benefit of knowing anything about such things. If I get into something outside of my comfort zone, the TCS staff is very helpful and helps me resolve the issue quickly. One of the benefits of working with TCS is that they listen to customer ideas and will seriously explore making changes that benefit users. I have no reservation in fully endorsing WebSuite and TCS Software for associations looking for a valuable, efficient and effective way to streamline your operations.

Pros

Intuitive, efficient, helpful way to manage my associations.

Cons

More capabilities than I can use.

TCS is top notch across the board!

I've been with TCS for almost 10 years and in that time I can honestly say I don't know what I would do without them!! Recently having been part of two associations merging together which not only meant a new website, but 2 separate databases coming together, they were with me every step of the way helping stay on track to meet the deadlines given by our Board. The TCS staff helps you figure out what you may not even know yet to build the perfect platform for member outreach, data tracking, reports, website design, etc. It is because of their tools and the ease of using them that even a small staff of one can thrive. In an insanely busy association world where you wear more than one hat on a daily basis and the needs of your members change constantly, the confidence I have in what we are able to do and be because of the TCS tools is unparalleled.

WebSuite2 Helps Us Make Good Decisions

As AASCB.org is making decisions to communicate more effectively, we can turn to WebSuite2 to support that development. Most important is we can call TCS to explain what we need and ask for advice on how to get there. Their suggestions obviously have our best interest in mind. For example, we are now able to use online forms and electronic bulletins to quickly gather and share information across the U.S. The more features that WebSuite2 offers, the more decisions we are making to follow them.

Pros

The variety of features and the way they all work together.

Cons

Occasionally the default settings in one place is different than another, so I have to manually change it (but not every time).

WebSuite2 is Responsive to Customer Needs

In addition to being easy to use, WebSuite2's technical team is focused on making sure our use of the software is meeting our needs. They are willing to answer the simplest questions, as well as to dig deep into more complex uses of the software we may envision. New features are often released in response to needs identified by its customers, making this software and its use a true collaboration. It is not unusual for the TCS team to have us walk through our association processes and needs to better understand the reason for our requests. We appreciate their willingness to 'walk in our shoes.'

Pros

Responsiveness and concern for customer needs

TCS is the Best Association Management Firm!

TCS is focused on customer service, quality services, and attention to detail. I use them for all three of my association clients. I highly recommend them.

Pros

User friendly; customizable, easy to train staff, features like events management, continuing education module, e-bulletins, etc.

Cons

Sometimes the reports are not accurate if the user doesn't understand the unique fields to pull.

It's like having a Full-time employee

As a small Association Management Company, my Websuite tools allow me to give the best service at the best price! They are so integral to my day-to-day operations, I have no idea how I could do what I do without them. I have used other association software, email services and website software before and NONE can even come close when it comes to Websuite 2. TCS Software has repeatedly taken my suggestions and made them happen. And not just for my clients, but if it made sense, for all of their clients.

Pros

Ease of use Interconnected Speed Intuitive

TCS Software: Wonderful product and support

I first encountered TCS Software as an event attendee- a professional membership organization to which I belong utilizes their product. That organization's email notices and event registrations were always so professional and engaging. Attending a conference held by that organization, I stopped by a vendor table that was TCS Software (without making the connection). I asked a few questions and showed my sincere interest in their product, as we were in real need of an updated website and a system to manage member and attendee information. After an initial phone conversation to share about our organization and our needs, were were given a quote. I was so pleased that we found a solution that was within our non-profit membership association budget! And that was, frankly, so cool! After a product demo and a few web conference calls, we were on our way to a new website and event management system. The TCS Staff made it all so easy, and kept me informed during the entire process. Which was, by the way, completed sooner than quoted. The design team listened to what we wanted, and also made wonderful suggestions on things that we wouldn't have thought of or requested. They were patient and helpful as we were learning brand new things and figuring it all out. They are still helpful when we need support or have questions. They provided us with an affordable solution for us to have a website, member database, event management, and newsletter all rolled into one product. One that is user-friendly enough that we can maintain it ourselves. But if we stumble or get stumped, they are right there to help us out.

Easy to use and very functional!

I have been using TCS products for over 15 years. When I launched my own business helping to manage associations nine years ago, I have encourage my clients to use TCS for their database management needs. I love that I can quickly and easily find the information I need for a particular person in the database, and appreciate all the customizable features and fields. Additionally, I really appreciate the level of service they provide. They go above and beyond to help make the products work for their clients.

Love my TCS Software!

I have been a client for over 20 years. Not only is the product wonderful, the staff could NOT be nicer! The product does everything I need it to do - and more. As a single person operation, I rely on my association management software a great deal. It has to be functional and easy-to-use. I also rely on the staff. They are patient, friendly, and very helpful. I consider them part of my team!

Pros

Easy to use. I can pull up records and reports very quickly.

An easy-to-use platform that provides clean and modern websites

We recently upgraded our trade show sub-site to the responsive website platform and we could not be happier with the results! TCS has maintained their user friendly CMS system but the front end look is clean, modern and adjusts to whatever device our attendees are using (desktop, tablet, phone) for maximum usability. I love the large images, the integration with Map Dynamics and overall feel of the site. It gives us a very professional look on a not-for-profit budget!