--- title: "Alma Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Alma. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Alma is a good fit for you!" source_url: "https://www.softwareadvice.com/mental-health/alma-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [Alma](https://www.softwareadvice.com/product/403378-alma/) / Alma Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/403378-alma/) Reviews [Alternatives](https://www.softwareadvice.com/product/403378-alma/alternatives/) # Alma User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 27 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.2/5 - Value for money: 3.2/5 - Functionality: 3.4/5 ### Rating distribution - 5 stars: 12 reviews (44%) - 4 stars: 5 reviews (19%) - 3 stars: 1 reviews (4%) - 2 stars: 3 reviews (11%) - 1 star: 6 reviews (22%) ### Most mentioned pros - I will stay with Alma, I think the site is sleek and highly functional, I can easily manage my clients using Alma, and I do not intent to leave. - Overall, I've been very pleased with nearly all aspects of working with Alma, feel proud to be a part of the community, and believe in the mission of the company as well as benefit personally from paying for their service. - Many of the administrative tasks have been made more efficient and user friendly. ### Most mentioned cons - I am a paying Alma provider, and I cannot access my account despite resetting my password twice today. - A big stresser of my mental health was my money issues and when I go and try to find a resource to help me, they end up charging me even more. - The customer support is horrible, it takes them days to reply, they mostly ignore my emails and the worst, the therapist was unprofessional ## Alma customer reviews Showing reviews 1-25 of 27 (page 1). ### No Urgent Support Available or Guarantee of Payment for OOP Clients - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Repeated technical difficullties and no immediate support. Also, no guarantee of payment for private pay clients who have uploaded their financial information in advance but are overdrawn on the date of service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Referrals and the ability to compose notes for you, if the client gives permission. Sending clients reminders of the appointments and taking care of the billing are also pluses. #### Cons I am writing this review in real time while I am supposed to be meeting with a client through Alma. I am a paying Alma provider, and I cannot access my account despite resetting my password twice today. My client is presumably waiting for me right now, and because her contact information is inside Alma, I cannot even reach her to explain what is happening or offer another way to meet. I submitted an urgent technical support request, but the automated response says it may take up to three days to receive a reply and warns that submitting additional requests may further delay the response. There also appears to be no phone number or other way to reach someone for immediate assistance. This puts me in an awful professional position. From my client’s perspective, it may look as though I simply failed to show up for her appointment when, in reality, I am sitting here trying to reach her and cannot because I am locked out of the platform. Technical problems happen. What is unacceptable is having no way for a paying provider to obtain immediate assistance when a technical problem is actively interfering with client care. I sincerely hope someone from Alma sees this and contacts me promptly so I can regain access to my account and reach my client. --- ### Great for starting up - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall its good. It's easy to set up, and the calendar feature integrates nicely with your existing calendars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Alma solution is great for starting up your own practice. It has a nice EHR tool and they credential you with many insurance providers. #### Cons They have a lot of nice features, but you cannot use their AI note-taking tool during in-person sessions. It only works for video sessions --- ### A must-have for transitioning to private practice - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Alma is an all-in-one platform for managing private practice. They help you get credentialed with insurance companies, publish your profile and match you with potential clients, provide a portal including assessments, treatment plans, case notes, etc., and even process billing for you. Additionally, they connect you to a robust network of therapists through community conversations, case conferencing, and other events to make private practice a community role. They also offer continuing education courses. For everything there is to gain using Alma, their monthly fee is completely reasonable. #### Cons As a clinician, I have no complaints. However, if a client were to search for a counselor through Alma, I would imagine there are so many options they may struggle to find the right fit. #### Vendor response Hi Parker, thank you for sharing your experience and feedback! Replied July 2023 --- ### Billing Ease - Overall rating: 5/5 - Reviewer: Patricia H. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm satisfied with Alma as my insurance billing platform. It's the only one that I use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The main feature I like about Alma is being able to have a 3rd party system bill insurance so I can focus on doing what I love best which is serving my clients. I like being paid every week and knowing how much I'm paid. #### Cons What I don't like is the low amount of clients that come in. I average about 1 client every 3 months. I didn't receive my tax information even though I did email support about it. #### Vendor response Hi Patricia, thank you for sharing your experience and feedback. If the tax issue hasn't been resolved please reach out to support@helloalma.com; we've made the team aware of your situation and are prepared to help you. Additionally, we'd love to set up a 1:1 session to help you get more referrals. Thank you again for your review! Replied July 2023 --- ### Worth it if you have enough Clients - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered I have had some really positive customer service experiences, but there are also times that can be frustrating when Clients' rates suddenly change or they owe more than told previous. I understand a lot of that is more of a concern involving insurance, but Alma's response is not always helpful or the most fair to all involved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I really appreciate that they allow for multi-state credentialing and makes taking insurance a lot easier than if I were to try and credential on my own. The continuing education can be great at times too. #### Cons The cost of Alma is something I continue to evaluate with Headway now also offering multi-state credentialing. Some of the insurance pay out rates are a little higher, but Headway is able to match the insurance carriers I care about. Other insurance pay out rates are just too low. --- ### Great for Sole Practitioners - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I will stay with Alma, I think the site is sleek and highly functional, I can easily manage my clients using Alma, and I do not intent to leave. I do hope over time more features are added to make Alma a one stop shop for small business owners like me. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros As a sole practitioner in private practice, I very much appreciate the support Alma provides in front office and in claims submission. #### Cons It would be great to have Blue Cross and Blue Shield as a participating insurance Carrier as a number of potential clients in the states I am licensed have this carrier and I think referrals would be more plentiful, and I think that contributes to the low number of referrals I get per month. #### Vendor response Hi Hope, thank you for sharing your experience and feedback! We are always actively looking at expanding our insurance program and BCBS is on our radar. If you feel like your referrals are low please reach out to us by emailing support@helloalma.com so we can set up a 1:1 session and help with that. Thank you for your continued support! Replied July 2023 --- ### Integral to my private practice - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've been very pleased with nearly all aspects of working with Alma, feel proud to be a part of the community, and believe in the mission of the company as well as benefit personally from paying for their service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I felt confident to leave my CMH agency job and start private practice because of the suite of services Alma offers. #### Cons As the company rapidly expands they have struggled to keep up with the increased demand for customer service. However, it seems that this and other common complaints are being addressed and Alma as an organization are willing to listen to both clinician and client feedback. #### Vendor response Hello Paul, thanks for the review! We're happy to hear our services helped on your private practice journey. As an organization we've been growing but we are committed in providing the best experience possible. Thank you for your feedback and kind words. Replied July 2023 --- ### Effective way to start growing a private pratice - Overall rating: 5/5 - Reviewer: Michelle K. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Alma has been wonderful from day one. It was easy to onboard and they were very communicative about the process. Their platform is easy to use and navigate. I love how they provide us with information about individuals insurance information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alma's customer services is amazing. I can email a request and I will get an answer typically within 1 business day. They make adding clients to the portal easy and I've gained several referrals from them since I started. #### Cons I wish they were credentialed with BCBS! #### Vendor response Hi Michelle! Thank you for sharing your experience and feedback. We're always working on expanding our insurance program and BCBS is on our radar. Thanks! Replied July 2023 --- ### 99 tasks but billing isn't one! - Overall rating: 5/5 - Reviewer: LaKisha T. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My practice has been growing at a consistent rate. Alma took away several concerns such as credentialing, billing, and client referrals #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Starting a private practice can be overwhelming. Having the support of Alma with billing is a major task to have checked off of your to do list. Billing several insurance companies is the best feature. #### Cons I would prefer to more form options for all ages. #### Vendor response Hi Lakisha, love the title of this review! It makes us happy to see our services had this much of an impact on your private practice journey. Thank you! Replied July 2023 --- ### lack of transparency - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Regular services. Therapist are on time, but that doesn’t depend on Alma anyway. #### Cons Had I known I'd be accountable for the full fees, I wouldn’t have taken the services.I asked if there was any fee, I received a response from Alma where clearly said that there would be no co-pay so, I don't know how communications work between them and the insurances companies, but the fact is that Alma was the ones who gave me the wrong information and made me believe that I wouldn't have to pay.Also, I'm getting invoices in September when my last appointment was in May. That's four months late. Why didn't Alma give a notice that actually there was a copay?I'm disappointed by the lack of transparency about the information that I got from Alma and the fees I was charged, and then the delay in charging them. #### Vendor response Hi Freddy, Thank you for taking the time to follow up with us regarding your concerns. I understand that it can be stressful to receive unexpected expenses, and we are here to clarify any questions you may have and work with you on the next steps. After your claim(s) processed, your insurance health plan let us know you owed an additional amount for your sessions than what we initially quoted. As a courtesy, Alma covered a portion of your payment responsibility to help cover the total amount your insurance indicated you owed. If you have additional questions about how you claims processed or would like to discuss a payment plan, please don't hesitate to reach out to us at support@helloalma.com. Replied October 2023 --- ### Love it & will keep using - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it and will continue to use it. This is something that I use twice a month. I can’t wait to keep using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love that it seems so simple. Able to navigate around very easily. The design in itself is very neat. #### Cons When joining a session it takes a minute for the connection to actually connect. It will say the host has already joined. But still lag and connecting the call. --- ### Alma Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It’s helped me grow my business and groups #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros CE, Referrals from many insurances and ability to handle most business tasks on the platform. #### Cons Pop ups, upselling is constantly increasing and adds a frustration to working with Alma that other platforms don’t have --- ### Administrative side of practice - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a very satisfied member. My practice is thriving and Alma is responsible for the increased , referrals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find that Alma provides a vital service. I don'tknow how I did before Alma. I know that I was not able to expand my practice as I now have. Many of the administrative tasks have been made more efficient and user friendly. The scheduling and invoice generation, the insurance inquiry and approval are made to be easy to use. #### Cons I find it difficult to speak with anyone on the telephone. I find that this is not unique to Alma. #### Vendor response Hi Tania, thank you for your review and feedback. Hearing testimonials like theses are what keeps us going! At this time we do not have a customer service number and can support you via email (support@helloalma.com), the team usually responds back within 1-2 business days. Thank you again for your review and we look forward to your continued growth! Replied July 2023 --- ### Predatory Billing with promise to get practicioners paid Faster - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Non-responsive to predatory billing amounts, or simple inquiries. Yes they have "FAQS" on website for simple inquiries, tested noticed no response regardless of subject line. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing at all, predatory billing sevice for practictioners. #### Cons BEWARE: Alma over charges, without filing claims, to make patient aware of "patient responsible amount". The intial insurance verification co-pay seems a little high, but as a vulnerable mental health patient you agree, because you need help. After your appointment you are invoiced without CPT codes or itemization and it's generally almost 50% higher than estimated. Their patient billing practices are not transparent. After digging and reviewing CPT codes that caused the co-pay to increase drastically, charges are not aligning. When challenging or inquiring about billing through provider, you are directed to Alma, with no support phone number, only an email, in which rarely responds, claiming "high volume". Alma, promises leads, higher premiums, and faster payment collections for the Practioners. Which makes sense with the 50% increase of final invoice, and of course, because that blindsided high invoice amount must be paid to continue treatment. With or without a high deductible through a clients insurance, claims are not submitted, so how is this patient portion amount determined one may ask? #### Vendor response Alma offers eligibility checks to determine: 1) If a client’s insurance plan is in network with their therapist 2) Their estimated cost of care per session Once a claim processes, the client's health plan determines their final cost of care. At that time, Alma must honor the health plan’s decisions on a client’s benefits. Claims can take 45-60 days to process. We recommend clients are familiar with their benefits by contacting their insurance carrier directly. Our support team is here to help providers and their clients navigate their insurance billing questions. We can be reached by email at support@helloalma.com, where providers and clients can also schedule a call with a member of our team. Replied July 2024 --- ### Will stick with it, but hope they continue to address issues. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’m happy with it so far as it built a healthy caseload for me with insurance billing. However im not sure if I’ll stick with it beyond a year if they don’t address some of the issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The pricing is good. The onboarding was fast and I probably wouldn’t be accepting insurances without it, grew my practice much faster than I expected. I get a surprising number of consults and clients through Alma. The billing is smooth and flexible. It’s secure. And I like my profile. #### Cons The credit card processing issues with private pay and cancellations fees is getting annoying. I do hope they continue to help the Alma calendar interface with workspace and other platforms better. I would prefer to upload my own forms and have an assessment option, edit my profile directly without waiting for Alma to finalize it. The tech support is a bit slow but comparable to other platforms really. --- ### Alma helped me feel confident when launching my private practice! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love Alma! And I recommend it to every therapist I meet. It has made my fist year of private practice a breeze! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the ease of billing insurance, getting referrals through Alma (about 50% of my referrals came from Alma the other 50% came from PsychToday), and getting paid weekly. I also like the community aspect, the presentations they offer and encouraging growth and community. #### Cons Sometimes there is a delay in the insurance being "verified" both for new and existing clients (but most are immediate or within a couple of days). I have also had clients notify me that there were errors in their billing, and were charged when they shouldn't have. But after emailing support staff, they are able to clear it up and provide the refund. But it has happened multiple times, which makes it iffy for clients to enroll in autopay. I also don't like that the support staff only works Monday-Friday East coast hours (but I get it). #### Vendor response Hi Nicole, thank you for sharing your experience and feedback! We'll be taking these insights to our team to further improve the customer and clinician experience. Replied July 2023 --- ### It can be better but it is decent - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, ALMA offers good value but lack in reliability and customer service with its providers and the clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The website is easy to use and to navigate. You don't need much training to use it. Submitting the claims is easy, and you get paid once a week. ALMA has a platform for the community (other providers) to share resources, information, referrals, etc. They started implementing an EHR system, which is pretty basic, but it does the job. You also get a Zoom link to use with your clients. The reimbursement rates are reasonable compared to other platforms, so this is the best selling point to convince us to pay the membership fee for ALMA for now. #### Cons Customer support is okay, and I think they can be more responsive to its members. The eligibility and insurance checks can be unreliable. They quote a copay/deductible to clients, and months later, the quoted amount changes significantly. If the clients do not pay, ALMA removes it from the therapists' payout. Many of the referrals/consultation requests received from ALMA's website are unresponsive "spammish," you have to have Psychology Today to get clients since ALMA's directory is not very productive. They do not take many Blue Cross plans, Healthnet, medicare, or Medicaid. --- ### Alma makes accepting insurance Easy even if new to private practice - Overall rating: 4/5 - Reviewer: Nicole Y. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Alma allows me to take insurance and streamline my process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I love the enhanced provider rates and how Alma makes it easy and worthwhile to accept insurance from clients. #### Cons I would like the EHR to be fully functional and able to send fillable forms like Simple Practice. #### Vendor response Hi Nicole, Thanks for reaching out with this feedback! We can definitely understand your request for fillable forms. We've already passed your message onto the team and we'll keep it in mind as we continue to improve the Alma portal tools. Let us know if we can help with anything else in the meantime! Warmly, Valerie Replied May 2023 --- ### ALMA has been a game-changer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a wonderful experience with Alma as they have helped with many issues, worked on handling insurance and billing claims. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved that Alma was able to ease off the insurance process and worked on handling all the paperwork and eligibility claims. They really helped practitioners work on building their caseload. #### Cons Better EHR would be helpful. It would be nice to have prompts for treatment plans and progress notes. #### Vendor response Hello and thank you for the review! We're happy to hear that you've had an excellent experience with Alma. We'll make note of your comment regarding EHR and are thankful for your feedback. Thanks! Replied July 2023 --- ### Total Scam - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Easy billing with good reimbursement rates #### Cons I was told when I signed up that I would get a minimum of 3 referrals a month. I signed up in March and have had 2. Only 1 turned into anything. Also, insurance reimbursement rates are great, but if THEY make a mistake confirming benefits, they take the money back from you. They can do this as they have your banking information for your direct deposit. Unfortunately I signed up for the annual plan, so I have MANY months left of this before I can cancel. #### Vendor response Thank you for your feedback. We'd like to connect you with our Member Success team who is here to partner with you and support your practice through Alma. One of our Member Success Managers would be happy to work with you one on one to share tips on how to increase referrals and discuss client eligibility checks to reduce possible future deductions. You can email support@helloalma.com or schedule a call with them directly: https://calendly.com/alma-success-team/15-minute-meeting?month=2023-07 Replied July 2023 --- ### Worth the investment - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience! I was originally going to be a cash pay practice only due to the difficulty of working with insurance companies & getting low rates & not being paid in a timely manner. Alma gave me the ability to grow my practice just starting out. I would love if Alma offered a group practice feature (preferably at no additional charge). If that were an option, I wouldn’t also use the other platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Giving my the ability to be pod in a timely manner, allowing me to reach more clientele & be more accessible to the community, ease of submitting claims and using the platform. #### Cons It’s not set up for a group practice, so to use it for such I would have to pay for an additional profile for other clinicians, while another similar platform is free and allows for group practice. --- ### Recommend Alma - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's pretty intuitive and easy to utilize #### Cons Doesn't always show accurately how much someone's co-pay is. #### Vendor response Hi Marissa, thank you for your review! We love hearing how intuitive and easy our tools are and are committed to providing the best user experience. The co-pay information is provided by our insurance partners at the moment of entry. We've expressed our concerns regarding inaccuracies and will continue to improve this feature. Thank you! Replied July 2023 --- ### never again - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: a free trial · weekly - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I wouldn’t recommend it to anybody. People who come to this website are looking for support, and when a therapist doesn’t even show for a consultation that says a lot. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros ease of setting up an appointment was OK #### Cons The fact that my therapist never even showed up for my consultation. What a joke. #### Vendor response Alma supports providers with the billing and administrative portions of their practice. Providers manage their appointment scheduling and calendar. For help in finding a therapist, we can be reached by email at support@helloalma.com, where providers and clients can also schedule a call with a member of our team. Replied July 2024 --- ### Unreliable insurance - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The worst experience. I’m recommending people not use Alma if anything. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I didn’t Like anything. I expected To pay one price and months later they come back and tell me they’re taking $158 extra. #### Cons Had I known they were going to charge me extra I would never have done the appointment for my mental health. A big stresser of my mental health was my money issues and when I go and try to find a resource to help me, they end up charging me even more. This ended up being more detrimental for my mental health and well being than not. #### Vendor response Alma offers eligibility checks to determine: 1) If a client’s insurance plan is in network with their therapist 2) Their estimated cost of care per session Once a claim processes, the client's health plan determines their final cost of care. At that time, Alma must honor the health plan’s decisions on a client’s benefits. Claims can take 45-60 days to process. We recommend clients are familiar with their benefits by contacting their insurance carrier directly. Our support team is here to help providers and their clients navigate their insurance billing questions. We can be reached by email at support@helloalma.com, where providers and clients can also schedule a call with a member of our team. Replied July 2024 --- ### Virtual Visits - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. They did not do what they said they would do. #### Cons I made two appointments with two different people. This was for mental health. They were supposed to call me at a confirmed, scheduled, time. Neither called me. Neither follow up or apologized. #### Vendor response Alma supports providers with the billing and administrative portions of their practice. Providers manage their appointment scheduling and calendar. For help in finding a therapist, our support team can be reached by email at support@helloalma.com, where clients can also schedule a call with a member of our team. Replied July 2024 ---