Overall, I've been very pleased with nearly all aspects of working with Alma, feel proud to be a part of the community, and believe in the mission of the company as well as benefit personally from paying for their service.

I felt confident to leave my CMH agency job and start private practice because of the suite of services Alma offers.

As the company rapidly expands they have struggled to keep up with the increased demand for customer service. However, it seems that this and other common complaints are being addressed and Alma as an organization are willing to listen to both clinician and client feedback.

I will stay with Alma, I think the site is sleek and highly functional, I can easily manage my clients using Alma, and I do not intent to leave. I do hope over time more features are added to make Alma a one stop shop for small business owners like me.

As a sole practitioner in private practice, I very much appreciate the support Alma provides in front office and in claims submission.

It would be great to have Blue Cross and Blue Shield as a participating insurance Carrier as a number of potential clients in the states I am licensed have this carrier and I think referrals would be more plentiful, and I think that contributes to the low number of referrals I get per month.

nothing it's just very very bad It's a total scam

I used Alma for my daughter. They promised it will be covered by insurance, I didn't have my insurance card so they charge me fully and gave me a superbill, to my surprise it is not covered by insurance The customer support is horrible, it takes them days to reply, they mostly ignore my emails and the worst, the therapist was unprofessional

Overall, I'm satisfied with Alma as my insurance billing platform. It's the only one that I use.

The main feature I like about Alma is being able to have a 3rd party system bill insurance so I can focus on doing what I love best which is serving my clients. I like being paid every week and knowing how much I'm paid.

What I don't like is the low amount of clients that come in. I average about 1 client every 3 months. I didn't receive my tax information even though I did email support about it.

Alma is an all-in-one platform for managing private practice. They help you get credentialed with insurance companies, publish your profile and match you with potential clients, provide a portal including assessments, treatment plans, case notes, etc., and even process billing for you. Additionally, they connect you to a robust network of therapists through community conversations, case conferencing, and other events to make private practice a community role. They also offer continuing education courses. For everything there is to gain using Alma, their monthly fee is completely reasonable.

As a clinician, I have no complaints. However, if a client were to search for a counselor through Alma, I would imagine there are so many options they may struggle to find the right fit.