TherapyNotes, LLC

RATING:

4.7

(916)

About TherapyNotes, LLC

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office. TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more. The solution also includes a billing module, which gives providers the ability to create statements and billing reports. T...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TherapyNotes, LLC Pricing

For Practice, Clinic, Hospital, Center, or Facility: First clinician - $59/month Additional clinicians - $30/month Interns - $20/month For Non-Profit US Organization: $25/month per clinician 14 cents each for electronic claims 14 cents each for text & phone reminders Free email reminders

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

Welcome page
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TherapyNotes, LLC Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TherapyNotes, LLC

1 - 5 of 913 Reviews

Jane

Mental Health Care, 1 employee

Used free trial

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed June 2021

Great customer service

User Profile

Carolyn

Verified reviewer

Mental Health Care, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Good Software platform for the money.

Overall I am happy with Therapy notes since my biller can access my records and I can utilize the telehealth portion easily. I just wish it had more resources for therapist available.

PROS

The collection of patient data is very easy.

CONS

Compared to Simple Practice, Therapy Notes resources for clinicians is null. I would say that has been the most disappointing as the only forms provided are for the demographics and any other forms must be created and uploaded by the clinician. Additionally there are no forms for assessments to give to the client based on their diagnosis or information that you can send to them. Also, you have to manually send out the forms for each new client where Simple Practice did it automatically.

Reason for choosing TherapyNotes, LLC

See above.

Reasons for switching to TherapyNotes, LLC

Because my colleagues were using Therapy Notes so it would be easy to navigate if we needed to access each other's scheduling and it seemed a little bit less expensive than Simple Practice.

carol

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Accurate and accessible information

What I like best is that a human answers the phone and knows what they are talking about. Also, I have a lot of balls in the air- it helps me keep my practice organized.

PROS

The person who answers the phone can help me 90% of the time. If they can't help me they transfer me to someone who can.

CONS

It was a learning curve to get set up in the beginning.

Reason for choosing TherapyNotes, LLC

Because your phone people answer my questions. Simple Practice refers me to videos.

Dusty

Mental Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed April 2024

Would not recommend

I don’t feel it’s a good EHR for larger practices. I feel like they aren’t able to keep up with the needs of them. Billing has been the most frustrating part which is unfortunate. If I could use a completely different system, I would. I would not recommend TherapyNotes based off billing alone.

PROS

Secure messaging was just added. Customer service is very helpful and prompt when assistance is needed.

CONS

Billing, billing billing. It’s not user friendly at all. Claim scrubbing isn’t as good as other services. Too many extra steps need to be taken to make corrections. No secondary claim billing. Slow about adding features. Secure messaging could be upgraded. Clients can schedule with anyone in the office and there is no option to change this. Did I mention billing?

User Profile

Emily

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

The full package - easy to use, great support, makes admin efficient!

I will continue to use it and prefer it over other EHRs that are out there.

PROS

The platform is pleasant to look at and interface with. Many automated features that help me make fewer mistakes - meaning less revenue lost. The way of keeping a chart is intuitive and streamlined.

CONS

I am not a big fan of the telehealth feature - it costs more to host more than one client/family member and I don't think you can screen share.

Reason for choosing TherapyNotes, LLC

I liked the look of TherapyNotes more - less "clinical" looking.