TherapyNotes has the most outstanding customer service of Any company in which I've ever conducted business. Each time I call them they respond within 1-2 hours with a Solution to my inquiry. When I have certain requests pertaining to my practice or TN account, they willingly and generously support my concerns and do whatever it takes to work with me so that my practice succeeds. I could go on and on with this answer but simply put, I'm so grateful I "stumbled" upon this company and EHR softward progam because I've had ZERO issues with them at all and would highly recommend them to any person seeking a new documentation system!

TherapyNotes EHR is an outstanding software for my private counseling practice. It's ease of use and ample "help" section makes it simple for me to learn anything I have questions about --most of the time without even needing to call them. I've been a customer since 2016 and have only positive feedback to give. Use the free-trial offer. I did and have no regrets.

Regarding TherapyNotes, there are only 2 things that cross my mind now and then. 1) I'd like for them to develop a mobile app. I mentioned this to them and they were very receptive stating they were in the process of doing so. I'm looking forward to that! 2) I'd LOVE if TN created Intake forms that could be tailored to individual practices (i.e. insert company name here) If demographic, consent, HIPPA, cancellation, etc. forms were incorporated into the program and could be easily send to new clients through the patient portal , it would save me a ton of time and allow me to concentrate on providing therapy rather than on the necessary paperwork that is required.

Therapy notes is a complete practice program for mental health counseling. Scheduling, notes, treatment plans, billing are all built in.

Therapy Notes is an easy to learn, intuitive program. The best thing is customer support. Every time I call, staff is friendly and always has an answer to my issue.

I don't have anything that I don't like from this program.

A waste of my time and energy.

I don't like anything about TherapyNotes at this point in time.

Everything. I just want them to stop charging my account as well as charges through third party vendors. I also just want to say the customer service team are rude and they have a completely outdated/archaic policy to resetting your password. Go elsewhere.

If you have a problem, a competent human will answer the phone and walk you through whatever you need. It's a joy

I would like to be able to submit claims without doing notes/keep my notes elsewhere