--- title: "Owl Practice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Owl Practice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Owl Practice is a good fit for you!" source_url: "https://www.softwareadvice.com/mental-health/owlpractice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [Owl Practice](https://www.softwareadvice.com/medical/owlpractice-profile/) / Owl Practice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/owlpractice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/owlpractice-profile/alternatives/) # Owl Practice User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 178 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 109 reviews (61%) - 4 stars: 60 reviews (34%) - 3 stars: 3 reviews (2%) - 2 stars: 4 reviews (2%) - 1 star: 2 reviews (1%) ### Most mentioned pros - I like all the integrations including billing services, clinical notes, SmartNotes, booking portal, consent forms, etc. and that all this is PHIA compliant so I get peace of mind. - helps to organize clients, with ability to have various options for notes, session types, simple system, secure for clients payment and billing, regular maintenance that doesn't affect use - Owl offers clinicians a comprehensive documentation tool, that includes not just the important features to manage clients, such as well thought billing system, but also making it simple enough to navigate the system. ### Most mentioned cons - You cannot set up anything for automatic intakes. If you send a form and they don't complete it, they don't get a reminder. If you send the form again to them as a reminder, the first link is then invalid. - I cannot upload online fillable forms in a user friendly way which makes customising my forms more challenging than a simple plug and play, which is what I would have preferred. - Does not show all times available in calendar for clients, does not have toggle for virtual vs in person appt in calendar, using and creating Forms is clunky ## Owl Practice customer reviews Showing reviews 1-25 of 178 (page 1). ### A great product with great service - Overall rating: 5/5 - Reviewer: Lindsay M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has been great. I have had no reason to consider switching over the past 7 years. Meets all my clinical needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes work seamless and easy and the best part is when there are problems, the response time from staff is quick. #### Cons I think one feedback would be the cost of using a credit card on the system has felt high. Some things feel complicated to figure out, but as said always staff to help. #### Reasons for choosing Owl Practice Price and responsiveness of staff for support. --- ### Has helped make my practice simpler and saved time - Overall rating: 4/5 - Reviewer: Judi H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a good experience. I understood the way it works pretty quickly and have been able to get help on features when needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Owl streamlines my practice, making connections between calendar, video links, and billing. It saves me a lot of time. Each client has their own area in which I can see the sessions, financial information and other data that is important to know. I can save documents for clients (e.g. referral information, letters). I can either type or handwrite notes (if you have touchscreen). I particularly like that it send out automatic reminders for clients of appointments. Since I started using it, I would guess that it has paid for itself by having more clients show up for appointments. It provides a way for clients to make credit card payments (for additional fees). The video platform usually works well and is initiated from the calendar. I like that there are clinical measures I can send to clients from the platform. #### Cons I do wish it cost a bit less. There are occasional issues in which a certain feature does not work well. The team is fairly quick to respond to concerns but sometimes it takes awhile before the actual bug is worked out. It doesn't quite have the flexibility to adjust to the way I use it, which is to also help me track the room use of other therapists in the building (they are not in my practice but the room use still has to be organized). I wish there was more flexibility in the appearance of the calendar so that I could designate colours according to the criteria that is most helpful to me. While I like access to the clinical measures, the scoring of those measures is often unclear. #### Reasons for choosing Owl Practice I don't remember; it was most likely the price. --- ### Choose another - Overall rating: 1/5 - Reviewer: Angela T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I came to Owl Practice with genuine enthusiasm for a platform built specifically for mental health professionals. The software itself has real strengths. However, being mismatched to an inappropriate subscription and then spending more than a year trying to have that corrected — through close to two dozen emails and repeated promises of follow-up that did not materialize — has left my trust in this organization significantly compromised. A company that explicitly markets itself as supportive of students and part-time practitioners, but fails to proactively match clients to appropriate plans and then becomes unreachable when concerns are raised, is not living up to its stated values. I am a one-clinician, very part-time student practice. I spent well over $1,000 in a single year, paid more than I should have, and absorbed considerable administrative and emotional burden trying to access basic, reasonable support. I am planning to transition to another platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The form customization feature is genuinely well-designed. You can build intake forms, consent documents, and clinical paperwork to reflect your specific practice, and the system tracks which clients have completed them and which have not. For a clinician managing multiple client files, that kind of automated accountability is practically useful and reduces administrative follow-up. The overall interface reflects some understanding of how mental health practices are structured, particularly around supervision and note-keeping. I want to be transparent that it is very difficult to speak to the positives of a platform when you feel effectively trapped within it by the weight of migrating your client records, billing information, and clinical history elsewhere. The features that work do not compensate for what I experienced. #### Cons My experience with customer support was deeply problematic across more than a year. I was automatically placed on the highest-cost subscription tier without any assessment of my practice type or needs. As a part-time student clinician asking repeatedly for a more affordable option, no one ever offered me the lower-tier plans that are publicly listed on their own website and clearly appropriate for my situation. The financial difference was approximately $300 to $400 over 10 months. When I needed to add a student clinician to my practice, the process required manual team intervention, took more than six emails to resolve, and caused real disruption to my practice and to that student's practicum. Throughout this, I experienced consistent delays, missed follow-ups, staff changes with no continuity, and ultimately received a message saying everything had "already been dealt with" with no acknowledgment, accountability, or apology. #### Vendor response Hi Angela, Thank you for sharing this, and for your patience through what's clearly been a frustrating year. We'd like to address a few specifics directly. We fell short in the time it took to address your concerns about pricing and in how the request to add your student clinician was handled. What should have been a simple update became a lengthy process that disrupted your work and your student's practicum. We also recognize that saying the matter had "already been dealt with" was not an appropriate resolution when your concerns remained unaddressed, and we understand why that felt dismissive. We've shared your feedback with the support team and are using it to improve how similar situations are handled. If you're open to it, we'd appreciate the opportunity to review your account before you move platforms to ensure nothing remains unresolved. You can reach out to me directly, and I'll personally see it through. Thank you for taking the time to provide such detailed feedback. Replied October 2026 --- ### Love it overall but SmartNotes has some room for improvement - Overall rating: 5/5 - Reviewer: Haeon K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy using Owl Practice and it makes managing my private practice a lot easier because everything is in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like all the integrations including billing services, clinical notes, SmartNotes, booking portal, consent forms, etc. and that all this is PHIA compliant so I get peace of mind. I like that it's well-adapted for Canadian clinicians. #### Cons The SmartNotes is limited compared to other options like GraceNotes. I'd appreciate the ability to record and summarize group sessions and for the AI to be able to recognize more kinds of interventions. I'd also like a way to adjust therapist availability right in the calendar view instead of having to navigate to the therapist profiles. #### Reasons for choosing Owl Practice Slightly more affordable and I already knew how to use Owl from a previous job --- ### Very satisfied overall with Owl Practice - Overall rating: 5/5 - Reviewer: Lois M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's been great. I highly recommend it to anyone with an existing practice or looking to start a new one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate Owl Practice was quick to learn, intuitive and user friendly. They have great online help guides and their tech support is timely. It's nice to have the option of getting help with a real person if you can't figure it out on your own. They assisted me in my transition from using the Moneris payment system to their integrated Stripe system, and it was quick and easy. I was up and running in minutes. #### Cons I don't have any complaints about Owl Practice. It suits my needs very well as an independent clinician in private practice. #### Reasons for choosing Owl Practice It seemed to fit my needs better and more easily. --- ### Best practice management software currently on the market - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a very favorable experience with Owl Practice. I've used many EMRs and practice management software solutions in the past, and by far I've had the best experience with Owl Practice. I get more than I pay for and it has been a no-brainer to continue using Owl Practice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to jump right in, build in your caseload and calendar, and customize all the features you need to run your practice smoothly and efficiently. #### Cons Sometimes menu navigation does not seem intuitive (e.g. where to find certain aspects of patient information). #### Reasons for choosing Owl Practice Better price, better features, and easier to use. --- ### Using OWL for 4 Years - Overall rating: 5/5 - Reviewer: Derek S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am so pleased with OWL. I have been using it for 4 years and it has been huge help to keeping organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -The fact that clients receive appointment confirmations and reminders for sessions. -Having notes connected to each session is convenient. -Helpful for keeping track of invoicing and up todate payment information. -Saves so much time versus doing everything manually. #### Cons -When a session is covered by multiple providers, the invoicing and recording payment information can be cumbersome. #### Reasons for choosing Owl Practice After reviewing both I felt more confident with OWL. Also other practitioners highly recommended OWL to me. --- ### Functional and not bloated clinical management software - Overall rating: 5/5 - Reviewer: Jamie S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I find the interface easy, have never had problems with clients not understanding how to set up their passwords, login etc. Reasonable price. I recommend it to other solo practitioners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Been using it for 5 years. Clear interface, prompt and helpful tech support, and has all the features I want as a private practice owner and doesn't force me to interact with the features I don't want. #### Cons Sometimes the video doesn't work. I send a link and we can't figure it out and end up using a different platform. #### Reasons for choosing Owl Practice Jane has too many features and is over complicated in the UI --- ### Good value for money for private practitioners - Overall rating: 5/5 - Reviewer: Dan B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I have found OWL to be a useful and reliable home base for my entire practice. I consider it a very worthwhile investment/expense for my private practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that OWL practice is quite easy to use and has been quite reliable. It also gives me good access to multiple tools/functions. It has provided very good value for the money. #### Cons It is hard to tell if this is because of the devices my clients use OWL on and/or if this is common to all platforms, but it sometimes takes a few tries to get good audio. #### Reasons for switching to Owl Practice OWL offered more services for less expense - and has ended up being more reliable. --- ### Easy platform with consistent upgrades - Overall rating: 4/5 - Reviewer: Charlene A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good overall. I am able to get my students online with one session together and some followup after they practice on their own. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and regular upgrades- tutorials are also helpful. Direct online help when needed is good for getting started. Data Held in Canada so ethically compliant. #### Cons Making invoice changes for example muliple payor options on invoices. I also mistakenly made two accounts for the same person and am having trouble merging them. #### Reasons for choosing Owl Practice Easier to set up and get started- less expensive --- ### Good, but not Great - Overall rating: 4/5 - Reviewer: Madeline T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it was functional and good. But the kinks in the system outweigh the benefits. Forms should be much more easily integrated. I shouldn't have to click into every note separately to read it (should have preview or scrolling option to see all). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the calendar set up. It's clear, easy to understand, easy to toggle providers on and off, easy to schedule. #### Cons You cannot set up anything for automatic intakes. If you send a form and they don't complete it, they don't get a reminder. If you send the form again to them as a reminder, the first link is then invalid. They cannot see forms due when they log in. And they can't see completed forms and download them themselves. These all factored into my decision to switch EHRs. The absolute worst? The form creation system has multiple choice and single choice mislabeled. So when you create your forms, you have to choose radio buttons if you want people to be able to check multiple options. When you later realize this, there is no way to simply switch the format. You have to create each question again by scratch. They enver fixed this bug in the 2 years I've been using it, despite me telling them about it multiple times. #### Reasons for switching to Owl Practice Too expensive - we wanted a beter value for our EHR --- ### Overall Happy - Overall rating: 5/5 - Reviewer: Joshua L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a Registered Psychotherapist in private practice, my overall personal experience with Owl has been positive - it has helped streamline my administrative tasks and client scheduling, document organization and storage and video client sessions. The customer service experience has been exceptional - questions and communication have been consistent, timely and friendly/responsive. I appreciate that the Owl Team are focused on responding to customer feedback and implementing improvements. If this trend continues, I anticipate staying with them in the future. #### Cons The video and sound can be glitchy at times. I also am not a fan of using AI smart notes and feel that they have been pushing this feature too much. #### Reasons for choosing Owl Practice Canadian company, servers in Canada most important to me --- ### Amazing service for my small Counselling practice - Overall rating: 5/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I highly recommend owl to other small businesses. Easy to use, safe and secure. Keeps track of many important aspects of my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to schedule and keep track of clients and payments. Great note taking feature. Automatic monthly charge makes it easy to keep track of. #### Cons Cost is a bit more than I'd like to spend as a solo practioner per month, I think if I had staff it would be very fair. But I do get a lot out of this service. #### Reasons for switching to Owl Practice Left the group practice I was in and went back to owl which I always preferred --- ### 2 thumbs up for OWL - Overall rating: 5/5 - Reviewer: Colleen V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with Jane and other platforms for therapists and find OWL the most user friendly, FIPPA compliant and great for exporting data, whether it be for accounting and book keeping or for legal purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly platform that aligns with FIPPA. Affordable software that keeps client information safe, online bookings, communication and video sessions are all a part of this product. Along with multiple self assessments to support and guide your clients wellness and healing journey. #### Cons I cannot upload online fillable forms in a user friendly way which makes customising my forms more challenging than a simple plug and play, which is what I would have preferred. #### Reasons for switching to Owl Practice Ease of use, professional needs, future scheduling and planning. --- ### Saves so much time - Overall rating: 5/5 - Reviewer: Cheryl E. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was hesitant at first because I thought I could handle my admin on my own. Owl has allowed me more time for clients and at year end, my report takes literally 2 minutes for my accountant. Any client inquiries or balances are so easy to send. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has freed up so many billing hours of my week and I can focus on my clients and add more actual client hours. #### Cons I would love for there to be a mobile app so I can check my schedule on my phone. Nothing other than that :) #### Reasons for choosing Owl Practice Seemed easier to use and felt confident in being able to integrate it. --- ### Northwestern Ontario Therapist Review - Overall rating: 5/5 - Reviewer: Marcel P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very user friendly. Great support when I have problems. I like that I can dictate my notes via cell phone and the ionterface between PC and cell phone works great, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and secure patient management system. I like how the billingsystem works and I can charge immediatley to a credit card. Very clear and useful. #### Cons Nothing I love Owl. The only challenge I ran into was figuring out how the canned text worked but with some support I learned how ti use it. #### Reasons for choosing Owl Practice Cost was a bit better. I just loved the product --- ### 100% love using Owl - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been loving using Owl Practice. I've tried two others, and Owl is by far the most efficient for real work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The patient management with Owl Practice makes my daily schedule so manageable! I can get more done in a day. #### Cons I would love to see an app version of Owl so that on-the-go work can be more convenient. I sometimes have to take out my laptop when a quick view from my phone would have been more efficient or easier for me. #### Reasons for switching to Owl Practice The way I can swtich between tasks very easily on Owl, alongside the well organized record keeping I can do. --- ### It supports the “Business” of Private Practice - Overall rating: 4/5 - Reviewer: Kristin T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It’s been a game changer and time saver for me! Time back and trust in the platform and its helpful employees is well worth the investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love the most about Owl Practice is that it “remembers” for me. “Did I send that invoice?“ “How many sessions did I have with that client?” “What forms do I need filled out still?” It’s all there! I’ve been with Owl Practice since the beginning and I can trust that they will continue to evolve into the best resource for my practice because the folks at Owl Practice truly want my experience to go well. Using Owl Practice also takes the stress out of adhering to privacy and security settings in Canada. It’s designed for our profession and we can trust that it understands our ethical obligations. #### Cons While I have attended many webinars to learn about all the features, it’s still a learning curve to remember where all the settings are to make adjustments to things. I also don’t understand “Macros” stuff and how to change auto messages. I’m still waiting for Smart Notes evolutions to align with my style of note taking and not sound repetitive in its session summary. --- ### Owl Makes Practice Managemnt easy. - Overall rating: 5/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am happy with my experience with Owl practice. My clients seem happy with very few issues overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy being able to store all documents and assessments within the program, making them easily accessible. This also includes being able to store documents that I have created. #### Cons This is not a con per se, but I would like it if the documents that I have added to practice files were able to be sent to the client from the OWL platform as well as saved to their portal rather than emailed to clients. --- ### Great Practice Management Platfor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a very positive experience using OWL for my private practice. It’s dependable, easy to learn, and includes the tools I need to manage my practice efficiently. I would recommend it to other mental health professionals looking for a practical and well-designed practice management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OWL has made running my private psychology practice much more organized and efficient. I like having scheduling, clinical notes, billing, and client information all in one place. The interface is intuitive, reliable, and helps reduce the time I spend on administrative tasks, allowing me to focus more on my clients. #### Cons There are occasional features that could be more customizable, and some workflows require a few more clicks than I’d prefer. Overall, though, these are relatively minor issues and haven’t affected my day-to-day use of the platform. --- ### A professional all-in-one platform that has been worth the investment - Overall rating: 5/5 - Reviewer: Kevin S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a very positive experience with Owl Practice. It has helped me run my practice more efficiently while presenting a polished, professional experience for my clients. Everything is integrated into one platform, which means less time managing different systems and more time focusing on client care. The support team has been responsive and helpful, making the overall experience even better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I switched to Owl Practice after using free and lower-cost tools like Calendly, and it feels much more professional. Having scheduling, secure client records, notes, billing, forms, and communication all in one platform has made running my private practice much easier. It saves time, gives clients a better experience, and helps me stay organized. Their customer support has also been excellent whenever I've needed help. #### Cons The pricing is higher than using a collection of basic tools, so it can feel expensive when you're just starting a practice. That said, the time it saves and the professional experience it provides have made it worthwhile for me. --- ### Owl is a great tool for therapists! - Overall rating: 5/5 - Reviewer: Alexandra W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having everything in one place, invoicing/receiving payment is straight forward, the team is quick to reply to bugs, and clients can access forms/paperwork easily and confidentially. Security is a top priority in my practice and I appreciate Owl takes it seriously as well. #### Cons My telus health glitches at times. There is a discrepancy between addresses and this is unique to navigate for virtual only therapists who don't want their home address publicly available. --- ### Reviewing Owl Practice - Overall rating: 5/5 - Reviewer: Carolyn R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After more than 20 years in private practice, adopting Owl Practice—early in its release—was a turning point. The improvement in workflow is dramatic. I now complete case notes and billing consistently and on time. Before Owl, I occasionally missed payments because I couldn’t get case notes submitted quickly enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform streamlines my workflow—case notes are quick to complete, billing is immediate, and the calendar is easy for both clients and clinicians to navigate. Stripe integration ensures fast, reliable payment processing. When technical issues occur, customer service resolves them promptly and with minimal disruption. Its Canadian management and PIPEDA compliance provide an added layer of trust and security. #### Cons I appreciate the overall reliability of the platform, but there are areas that could be improved. Occasional minor bugs interrupt workflow, although they are typically resolved quickly. While the system offers recorded AI notes, it does not provide manual AI‑supported note or treatment‑plan creation similar to Autonotes, which would further streamline documentation and reduce administrative burden. Expanded automation in these areas would enhance clinical efficiency and support more consistent, timely record‑keeping. --- ### Easy to use program with great customer service - Overall rating: 5/5 - Reviewer: Magdalena L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform is easy to use, it's well organized. The customer service reps are easy to reach and very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an easy platform to use. It is well organized and customer service is wonderful. Customer service is always happy to help. The monthly cost is approrpate for the services you receive. #### Cons You can only use one email as the username for an account. Each parent cannot use their own email to access their child's online owl file. Sometimes clients will text back the number that sends out the reminder to cancel their appointment, and I may not receive this notification. Sometimes when you copy and paste into the note, it does not properly paste and will appear as if "off the page" so you have to manually indent your text. --- ### Saving time so you can do more of what you're best at! - Overall rating: 4/5 - Reviewer: Beverley D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think there is more for me to use and learn. My practice got very busy very quickly so I do wish there were more lunch and learn sessions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Owl makes scheduling easy. It gives a professional client experience with reminders, confirmation, summaries. This does save me time, save me paying an admin assessment. The dashboard and accounting data is so valuable to taxes. #### Cons The invoices and receipts look too similar - a lot of my clients get confused. My clients say they put their credit card details in, but I can't see it or don't seem to have access to charge their card? ## More reviews [Next reviews](https://www.softwareadvice.com/medical/owlpractice-profile/reviews/?page=2) --- Owl Practice Reviews, Pros and Cons - 2026 Software Advice