--- title: "Owl Practice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Owl Practice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Owl Practice is a good fit for you!" source_url: "https://www.softwareadvice.com/mental-health/owlpractice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [Owl Practice](https://www.softwareadvice.com/medical/owlpractice-profile/) / Owl Practice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/owlpractice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/owlpractice-profile/alternatives/) # Owl Practice User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 177 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 109 reviews (62%) - 4 stars: 60 reviews (34%) - 3 stars: 3 reviews (2%) - 2 stars: 4 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I like all the integrations including billing services, clinical notes, SmartNotes, booking portal, consent forms, etc. and that all this is PHIA compliant so I get peace of mind. - helps to organize clients, with ability to have various options for notes, session types, simple system, secure for clients payment and billing, regular maintenance that doesn't affect use - Owl offers clinicians a comprehensive documentation tool, that includes not just the important features to manage clients, such as well thought billing system, but also making it simple enough to navigate the system. ### Most mentioned cons - You cannot set up anything for automatic intakes. If you send a form and they don't complete it, they don't get a reminder. If you send the form again to them as a reminder, the first link is then invalid. - I cannot upload online fillable forms in a user friendly way which makes customising my forms more challenging than a simple plug and play, which is what I would have preferred. - Does not show all times available in calendar for clients, does not have toggle for virtual vs in person appt in calendar, using and creating Forms is clunky ## Owl Practice customer reviews Showing reviews 1-25 of 177 (page 1). ### A great product with great service - Overall rating: 5/5 - Reviewer: Lindsay M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has been great. I have had no reason to consider switching over the past 7 years. Meets all my clinical needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes work seamless and easy and the best part is when there are problems, the response time from staff is quick. #### Cons I think one feedback would be the cost of using a credit card on the system has felt high. Some things feel complicated to figure out, but as said always staff to help. #### Reasons for choosing Owl Practice Price and responsiveness of staff for support. --- ### Owl Review - Overall rating: 4/5 - Reviewer: Christianna P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a very positive experience with Owl Practice. It has been reliable, user friendly, and has helped streamline many aspects of running my private practice. I appreciate having scheduling, documentation, invoicing, secure messaging, and video sessions all in one platform. The interface is intuitive, and it has saved me time on administrative tasks so I can focus more on client care. There are a few features that could be improved, such as the video session issue and the ability to specify appointment locations, but overall I find Owl Practice to be an excellent practice management system that I would recommend to other clinicians. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything is on one platform, and the program is tailored to the needs of therapists (notes, measures, billing..) #### Cons 1. Video session issue When I'm waiting for a client to join a video session, I will sometimes receive a pop-up stating that the session has already ended, even though I'm still in the session and nothing has changed. When this happens, the client is unable to join, despite the session still being within the scheduled time window. The only workaround I've found is to delete the session and create a new one for that day, otherwise the client cannot access the video session. 2. Session location field It would be very helpful to have a checkbox or dropdown menu to indicate the location where each session is being held. I work in private practice and travel between multiple rural communities in Canada. Some clients attend sessions at different office locations, so having the session location included in the appointment details, especially in the automated text reminders, would help reduce confusion and ensure clients know where to attend. #### Reasons for choosing Owl Practice Familiarity. I used this program in Toronto at my internship. --- ### OWL EHR – Started Strong, Declined Significantly Over Time - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered OWL EHR was good in the beginning, but it has declined to the point where it is no longer reliable or cost-effective for a group practice. They recently made changes with their clearinghouse without notifying providers in advance, which caused a wave of rejected and denied claims. We had to spend hours updating addresses, PO Boxes, and resubmitting claims, all because of changes they never communicated. Customer service is another major issue. It often takes a couple of days to get a response, and when they do reply, the instructions are extremely basic, things any user already knows. It feels like they’re buying time while practices absorb the financial impact of their mistakes. Meanwhile, we end up manually fixing claims one by one, costing time and revenue. The reporting features are essentially useless for a group practice. There are no meaningful reports by diagnosis, by clinician caseload, or by active vs. inactive clients. You can technically pull this information, but only by downloading raw lists and manually cleaning them every single time, which completely defeats the purpose of having an EHR. The financial reports are inaccurate and unhelpful. They don’t separate actual profit from insurance denials, write-offs, rejections, or pending claims, so you never get a true picture of revenue. For a group practice, this is a major limitation. Reviewing associate notes is also inefficient—you can’t send a note back for revision inside the system. Instead, you have to email the clinician separately to request changes, which is a ridiculous workaround for something that should be built in. The workflow has become so inefficient that I now have to submit some claims through OWL, others through the Blue Shield provider portal, others through Availity for Anthem, and Optum’s provider portal for that insurance. This completely defeats the purpose of paying for an EHR with billing capabilities. They also submit only one claim per CMS-1500 form, instead of batching six claims per page. At $0.25 per sheet, this may seem small, but with 10 clinicians and 100+ clients, it becomes expensive very quickly. It also creates eligibility checks and charges you for that every time. The copay is then deleted when this happens, and I have to go one by one to charge the copay for every client. They been "working" on this fix since May 2025. Add to that the growing amount of manual work, and the cost savings of OWL disappear fast. Telehealth is another frustration, the system frequently doesn’t work, forcing us to use Zoom or Google Meet instead. The platform also requires excessive clicking for basic tasks, slowing down workflows even more. Overall, OWL might be fine for a solo provider, but for a group practice, it is not worth the time, stress, or hidden costs. We are actively looking at other options, and frankly, paying a little more for a system that actually works will end up costing far less in admin time, lost revenue, and repeated claim issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros OWL EHR was good in the beginning, it was seamless to submit claims, get your progress notes completed, and it was fine for basic needs. #### Cons The constant "upgrades" they make without letting providers know causing issues with billing, claims and cashflow. The internal features such as supervision (signing associates notes, financial reports, client caseload reports) inefficient. Customer service is limited. #### Reasons for choosing Owl Practice initially, ease of use, and it worked for what I needed. #### Reasons for switching to Owl Practice extra features not needed, and was looking for basics. --- ### Has helped make my practice simpler and saved time - Overall rating: 4/5 - Reviewer: Judi H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a good experience. I understood the way it works pretty quickly and have been able to get help on features when needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Owl streamlines my practice, making connections between calendar, video links, and billing. It saves me a lot of time. Each client has their own area in which I can see the sessions, financial information and other data that is important to know. I can save documents for clients (e.g. referral information, letters). I can either type or handwrite notes (if you have touchscreen). I particularly like that it send out automatic reminders for clients of appointments. Since I started using it, I would guess that it has paid for itself by having more clients show up for appointments. It provides a way for clients to make credit card payments (for additional fees). The video platform usually works well and is initiated from the calendar. I like that there are clinical measures I can send to clients from the platform. #### Cons I do wish it cost a bit less. There are occasional issues in which a certain feature does not work well. The team is fairly quick to respond to concerns but sometimes it takes awhile before the actual bug is worked out. It doesn't quite have the flexibility to adjust to the way I use it, which is to also help me track the room use of other therapists in the building (they are not in my practice but the room use still has to be organized). I wish there was more flexibility in the appearance of the calendar so that I could designate colours according to the criteria that is most helpful to me. While I like access to the clinical measures, the scoring of those measures is often unclear. #### Reasons for choosing Owl Practice I don't remember; it was most likely the price. --- ### Love it overall but SmartNotes has some room for improvement - Overall rating: 5/5 - Reviewer: Haeon K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy using Owl Practice and it makes managing my private practice a lot easier because everything is in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like all the integrations including billing services, clinical notes, SmartNotes, booking portal, consent forms, etc. and that all this is PHIA compliant so I get peace of mind. I like that it's well-adapted for Canadian clinicians. #### Cons The SmartNotes is limited compared to other options like GraceNotes. I'd appreciate the ability to record and summarize group sessions and for the AI to be able to recognize more kinds of interventions. I'd also like a way to adjust therapist availability right in the calendar view instead of having to navigate to the therapist profiles. #### Reasons for choosing Owl Practice Slightly more affordable and I already knew how to use Owl from a previous job --- ### Very satisfied overall with Owl Practice - Overall rating: 5/5 - Reviewer: Lois M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's been great. I highly recommend it to anyone with an existing practice or looking to start a new one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate Owl Practice was quick to learn, intuitive and user friendly. They have great online help guides and their tech support is timely. It's nice to have the option of getting help with a real person if you can't figure it out on your own. They assisted me in my transition from using the Moneris payment system to their integrated Stripe system, and it was quick and easy. I was up and running in minutes. #### Cons I don't have any complaints about Owl Practice. It suits my needs very well as an independent clinician in private practice. #### Reasons for choosing Owl Practice It seemed to fit my needs better and more easily. --- ### Best practice management software currently on the market - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a very favorable experience with Owl Practice. I've used many EMRs and practice management software solutions in the past, and by far I've had the best experience with Owl Practice. I get more than I pay for and it has been a no-brainer to continue using Owl Practice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to jump right in, build in your caseload and calendar, and customize all the features you need to run your practice smoothly and efficiently. #### Cons Sometimes menu navigation does not seem intuitive (e.g. where to find certain aspects of patient information). #### Reasons for choosing Owl Practice Better price, better features, and easier to use. --- ### Using OWL for 4 Years - Overall rating: 5/5 - Reviewer: Derek S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am so pleased with OWL. I have been using it for 4 years and it has been huge help to keeping organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -The fact that clients receive appointment confirmations and reminders for sessions. -Having notes connected to each session is convenient. -Helpful for keeping track of invoicing and up todate payment information. -Saves so much time versus doing everything manually. #### Cons -When a session is covered by multiple providers, the invoicing and recording payment information can be cumbersome. #### Reasons for choosing Owl Practice After reviewing both I felt more confident with OWL. Also other practitioners highly recommended OWL to me. --- ### Functional and not bloated clinical management software - Overall rating: 5/5 - Reviewer: Jamie S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I find the interface easy, have never had problems with clients not understanding how to set up their passwords, login etc. Reasonable price. I recommend it to other solo practitioners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Been using it for 5 years. Clear interface, prompt and helpful tech support, and has all the features I want as a private practice owner and doesn't force me to interact with the features I don't want. #### Cons Sometimes the video doesn't work. I send a link and we can't figure it out and end up using a different platform. #### Reasons for choosing Owl Practice Jane has too many features and is over complicated in the UI --- ### Great Support - there are no stupid questions - Overall rating: 5/5 - Reviewer: Grace T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent - I got a quick appointment and exactly the result I needed. It also gave me the opportunity to inquire further about some add-ons that I have since decided to add to my subscription. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick and helpful service to correct a setting I didn't realize (as a new user) wasn't set up correctly. #### Cons [sensitive content hidden] quickly understood and helped me resolve the issue. Some of the details of the setup are not immediately obvious, but she was able to quickly find and correct the setting. #### Reasons for choosing Owl Practice It came highly recommended by therapists I know --- ### Good, but not Great - Overall rating: 4/5 - Reviewer: Madeline T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it was functional and good. But the kinks in the system outweigh the benefits. Forms should be much more easily integrated. I shouldn't have to click into every note separately to read it (should have preview or scrolling option to see all). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the calendar set up. It's clear, easy to understand, easy to toggle providers on and off, easy to schedule. #### Cons You cannot set up anything for automatic intakes. If you send a form and they don't complete it, they don't get a reminder. If you send the form again to them as a reminder, the first link is then invalid. They cannot see forms due when they log in. And they can't see completed forms and download them themselves. These all factored into my decision to switch EHRs. The absolute worst? The form creation system has multiple choice and single choice mislabeled. So when you create your forms, you have to choose radio buttons if you want people to be able to check multiple options. When you later realize this, there is no way to simply switch the format. You have to create each question again by scratch. They enver fixed this bug in the 2 years I've been using it, despite me telling them about it multiple times. #### Reasons for switching to Owl Practice Too expensive - we wanted a beter value for our EHR --- ### Great Intuitive Service! - Overall rating: 4/5 - Reviewer: Leanna Z. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Owl has been positive and worth while! I have found it dependable and intuitive since day one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using Owl Practice since 2019. I find it very user friendly and intuitive (as a non-tech person). It seamlessly supports my notes, scheduling and invoicing, and makes it easy as a group-practice owner to manage both clients and associates! I'd recommend using Owl to any therapist practice owner. #### Cons Once in a while (less then once per year) there has been a video glitch. This was resolved quickly, but was a nuisance when it happened. #### Reasons for choosing Owl Practice I have had virtually no issues with Jane. I believe Jane is a bit less expensive, but it is not worth switching over my entire practice for the savings. --- ### Highly Recommended - Overall rating: 5/5 - Reviewer: Rick B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. I use this program all day every day and I have been very happy with the feel or the program, the layout of the infrastructure and the quality of the support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how Owl Practice has grown with the industry and continues to find ways to add value and help grow my practice with innovation and accuracy #### Cons When some part is not working properly or when I run into an issue it has created some compounding issues as I use Owl to run my entire business. Fortunately however, Owl has usually been very good about responding and resolving these issues quite quickly. #### Reasons for choosing Owl Practice This just looked overall a bit better at the time. --- ### Worth the cost for my business - Overall rating: 4/5 - Reviewer: Cameron V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have found Owl practice to be reliable and consistent in what I use it for in private practice. I find the cost value justifiable in running my business so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Reliable data storage, confidentiality protected, ease of user interface, reliable customer service, options for service #### Cons Does not show all times available in calendar for clients, does not have toggle for virtual vs in person appt in calendar, using and creating Forms is clunky #### Reasons for choosing Owl Practice I had a friend recommend it to me, or a few friends. --- ### Top notch customer service - Overall rating: 5/5 - Reviewer: Dallis L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using it since 2019 and don't plan on switching anytime soon. Very happy with it and appreciate the continued efforts to improve and add new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer services has been top notch. Every issue I have reached out about has been handled promptly, professionally and efficiently. The system itself is very user friendly, flexible and consistently improving. #### Cons I truly have no cons. I have been using it since 2019 and have found it to be a great product. I guess the one thing I can say is that it does feel expensive compared to some other options but it also feels worth the money. #### Reasons for choosing Owl Practice ease of use and functionality. I like the simplicity of the calendar and that the portal is user friendly. --- ### Owl Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This platform allowed me to systemize my intake and client-onboarding procedures seamlessly, as it integrated with my website. I would highly recommend it as an affordable platform to anyone in private practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User-friendly, always improving and evolving for the better, great support for technical issues or questions about the platform, great tools to support client care, integrated payment and video platforms, ability to securely record sessions, AI note-taking is an option, and user-friendly for clients. #### Cons I would say the only challenges I have experienced with Owl have been occasional, temporary glitches in the video connection. #### Reasons for switching to Owl Practice More straightforward and niche to my industry. --- ### Would recommend Owl. - Overall rating: 5/5 - Reviewer: Sam v. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend Owl to any therapist who wants a simple and well-designed software for their practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Owl is a simple, easy software to use for my private practice. I have attempted to switch to competitors like Jane, and found them much less intuitive and lacking certain features like booking recurring appointments. #### Cons Owl can be a bit buggy and clunky around invoices, specifically around how an invoice has to be deleted in order to go back and change the payment amount of the session. #### Reasons for choosing Owl Practice Recurring appointments in Jane not working well. --- ### It supports the “Business” of Private Practice - Overall rating: 4/5 - Reviewer: Kristin T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It’s been a game changer and time saver for me! Time back and trust in the platform and its helpful employees is well worth the investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love the most about Owl Practice is that it “remembers” for me. “Did I send that invoice?“ “How many sessions did I have with that client?” “What forms do I need filled out still?” It’s all there! I’ve been with Owl Practice since the beginning and I can trust that they will continue to evolve into the best resource for my practice because the folks at Owl Practice truly want my experience to go well. Using Owl Practice also takes the stress out of adhering to privacy and security settings in Canada. It’s designed for our profession and we can trust that it understands our ethical obligations. #### Cons While I have attended many webinars to learn about all the features, it’s still a learning curve to remember where all the settings are to make adjustments to things. I also don’t understand “Macros” stuff and how to change auto messages. I’m still waiting for Smart Notes evolutions to align with my style of note taking and not sound repetitive in its session summary. --- ### Great product and even better service! - Overall rating: 4/5 - Reviewer: Emma T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Owl is a great product. I appreciate the ways in which Owl is updating and adding new features to best meet the customers' needs, including video calls. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great support and customer service. If I ever have an issue or a question, I get a quick and clear response. I also like that the product is Canadian made and follows all the required security and privacy rules of my license. It is also easy to manage all of my clients and documentation. #### Cons I wish it was more user friendly for my clients, especially for booking an appointment. The calendar and seeing my availability for the week is hard to navigate. I like the interface of Jane where clients can see the week and the availability on one page, rather than having to click each day. --- ### OWL for private practice - Overall rating: 5/5 - Reviewer: Jordan J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good experience with OWL, I have been using it for several years now to build and manage my practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeping track of documents, reminders, and helping to organize client information more efficiently. Allows me to carry my schedule digitally. Adding practitioners to my account when I choose to take on students is wonderful. #### Cons There is no video call option for virtual sessions, which I think would be useful to have a secure platform for video calls within the ap. --- ### Great product - Overall rating: 5/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been a very positive experience to use Owl. I especially like the interface and usability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how you can easily change the length of sessions and this also adjusts the price. I think it is easy to use. I like how it produces an excel file detailing all of the monthly billings. #### Cons The video platform requires a high internet bandwidth and can be easily be disrupted. The other features have been positive. --- ### Very User Friendly - Overall rating: 5/5 - Reviewer: Paula L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I find it frees up my time as a therapist because the system is easy to use. Billing is seamless, entering notes is seamless, managing virtual sessions is seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Owl Practice is seamless to use. I've been using it for about 4 years now, and I've never had any bugs or technical issues. #### Cons There is nothing I can say for this question. If I'm uncertain how to manage a function on the system the Help / Search function has always been helpful and straightforward. I find it a very user friendly system. --- ### Great tool for mental health counsellors - Overall rating: 4/5 - Reviewer: JOSE F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been positive. It’s the first time I’ve tried a software like this and I think it has a ton of features that make my job easier on a daily basis #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It’s ability to let me deal with my clientele all in one place. I like the fact that the vital imformation of each is all in one place. #### Cons Better filters, more intuitive features to organize follow up with clients. I would like a better integration with Google Calendar or a better ai client. Better quality connection for virtual meetings. --- ### OWL Practice Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ive really enjoyed using OWL Practice. It keeps my client files, invoices and receipts organized. The dashboard feature is also helpful to understand my client demographics and trends in the services I am providing. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most about Owl Practice is that it is easy to use and organize client files and scheduling. #### Cons What I like the least about OWL Practice are the aesthetics. It would be nice if you could customize the look of your platform to match brand colours. --- ### OWL has helped me organize my private practice - Overall rating: 5/5 - Reviewer: Natalie N. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! I love using OWL and it has enhance my private practice so much. I am able to navigate the features now with ease which helps me organize my client files, finances, forms and calendar. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of using OWL to set up calendars for appointments, invoicing, and progress notes. Staff are highly responsive and helpful. I have learned how to set up my forms electronically to send clients. Very helpful software! #### Cons As a person not technology saavy, it takes some time to learn, however the staff are so supportive and have guided me each step of learning. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/owlpractice-profile/reviews/?page=2) --- Owl Practice Reviews, Pros and Cons - 2026 Software Advice