--- title: "Owl Practice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Owl Practice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Owl Practice is a good fit for you!" source_url: "https://www.softwareadvice.com/mental-health/owlpractice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [Owl Practice](https://www.softwareadvice.com/medical/owlpractice-profile/) / Owl Practice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/owlpractice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/owlpractice-profile/alternatives/) # Owl Practice User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 178 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 109 reviews (61%) - 4 stars: 60 reviews (34%) - 3 stars: 3 reviews (2%) - 2 stars: 4 reviews (2%) - 1 star: 2 reviews (1%) ### Most mentioned pros - I like all the integrations including billing services, clinical notes, SmartNotes, booking portal, consent forms, etc. and that all this is PHIA compliant so I get peace of mind. - helps to organize clients, with ability to have various options for notes, session types, simple system, secure for clients payment and billing, regular maintenance that doesn't affect use - Owl offers clinicians a comprehensive documentation tool, that includes not just the important features to manage clients, such as well thought billing system, but also making it simple enough to navigate the system. ### Most mentioned cons - I cannot upload online fillable forms in a user friendly way which makes customising my forms more challenging than a simple plug and play, which is what I would have preferred. - Does not show all times available in calendar for clients, does not have toggle for virtual vs in person appt in calendar, using and creating Forms is clunky - Sometimes when you copy and paste into the note, it does not properly paste and will appear as if "off the page" so you have to manually indent your text. ## Owl Practice customer reviews Showing reviews 1-25 of 178 (page 1). ### Love it overall but SmartNotes has some room for improvement - Overall rating: 5/5 - Reviewer: Haeon K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy using Owl Practice and it makes managing my private practice a lot easier because everything is in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like all the integrations including billing services, clinical notes, SmartNotes, booking portal, consent forms, etc. and that all this is PHIA compliant so I get peace of mind. I like that it's well-adapted for Canadian clinicians. #### Cons The SmartNotes is limited compared to other options like GraceNotes. I'd appreciate the ability to record and summarize group sessions and for the AI to be able to recognize more kinds of interventions. I'd also like a way to adjust therapist availability right in the calendar view instead of having to navigate to the therapist profiles. #### Reasons for choosing Owl Practice Slightly more affordable and I already knew how to use Owl from a previous job --- ### OWL is a great place to start - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been positive. I feel like the platform is a solid option for me and my clients. It's allowing me to grow my practice at a price that is affordable and still gives me a lot of flexibility and tools within the platform. Very satisfied so far! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I switched from another platform that had been provided free as part of my training program. OWL offered a more affordable option for a new therapist just building my practice. The learning curve was not too steep and they have good customer support. I also like that it complies with all of the regulations and privacy laws in my jurisdiction. #### Cons I really don't dislike anything so far. I am still honing my use of Smart Notes but I am finding it to be a great tool. #### Reasons for choosing Owl Practice I liked the lower cost. I also liked that it complied with regulations in my jurisdiction. #### Reasons for switching to Owl Practice Better pricing, my own therapist used it and I liked the client experience. --- ### A great product with great service - Overall rating: 5/5 - Reviewer: Lindsay M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has been great. I have had no reason to consider switching over the past 7 years. Meets all my clinical needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes work seamless and easy and the best part is when there are problems, the response time from staff is quick. #### Cons I think one feedback would be the cost of using a credit card on the system has felt high. Some things feel complicated to figure out, but as said always staff to help. #### Reasons for choosing Owl Practice Price and responsiveness of staff for support. --- ### Has helped make my practice simpler and saved time - Overall rating: 4/5 - Reviewer: Judi H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a good experience. I understood the way it works pretty quickly and have been able to get help on features when needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Owl streamlines my practice, making connections between calendar, video links, and billing. It saves me a lot of time. Each client has their own area in which I can see the sessions, financial information and other data that is important to know. I can save documents for clients (e.g. referral information, letters). I can either type or handwrite notes (if you have touchscreen). I particularly like that it send out automatic reminders for clients of appointments. Since I started using it, I would guess that it has paid for itself by having more clients show up for appointments. It provides a way for clients to make credit card payments (for additional fees). The video platform usually works well and is initiated from the calendar. I like that there are clinical measures I can send to clients from the platform. #### Cons I do wish it cost a bit less. There are occasional issues in which a certain feature does not work well. The team is fairly quick to respond to concerns but sometimes it takes awhile before the actual bug is worked out. It doesn't quite have the flexibility to adjust to the way I use it, which is to also help me track the room use of other therapists in the building (they are not in my practice but the room use still has to be organized). I wish there was more flexibility in the appearance of the calendar so that I could designate colours according to the criteria that is most helpful to me. While I like access to the clinical measures, the scoring of those measures is often unclear. #### Reasons for choosing Owl Practice I don't remember; it was most likely the price. --- ### The Right Balance of Simplicity, Functionality, and Support. - Overall rating: 5/5 - Reviewer: Abner L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, OWL has saved me an incredible amount of time and has brought much more organization to my practice. Beyond the platform itself, the customer service has been exceptional. Whenever I have encountered an issue, I have been contacted promptly, and the problem has always been addressed and resolved. Having that level of support makes a significant difference. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used to spend hours every week creating spreadsheets for scheduling and managing documents for receipts. With OWL, I can now handle scheduling, send receipts, and complete case notes all in one secure platform. It has simplified my administrative workload and gives me confidence knowing my practice information is protected. #### Cons There are still a few smaller features that could make the platform even more efficient. For example, it would be helpful to have visual indicators directly on the schedule showing when a session payment is outstanding or when a case note has not yet been completed. These small workflow improvements would make an already useful system even more seamless. #### Reasons for choosing Owl Practice I chose OWL Practice because it offered the combination of features, organization, and security that best fit my needs as a psychotherapist. I was looking for a platform that could bring scheduling, receipts, documentation, and administrative tasks together in one place rather than relying on multiple systems and spreadsheets. OWL Practice provided a streamlined workflow that saves time, improves organization, and allows me to focus more of my energy on my clients. --- ### Very satisfied overall with Owl Practice - Overall rating: 5/5 - Reviewer: Lois M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's been great. I highly recommend it to anyone with an existing practice or looking to start a new one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate Owl Practice was quick to learn, intuitive and user friendly. They have great online help guides and their tech support is timely. It's nice to have the option of getting help with a real person if you can't figure it out on your own. They assisted me in my transition from using the Moneris payment system to their integrated Stripe system, and it was quick and easy. I was up and running in minutes. #### Cons I don't have any complaints about Owl Practice. It suits my needs very well as an independent clinician in private practice. #### Reasons for choosing Owl Practice It seemed to fit my needs better and more easily. --- ### Best practice management software currently on the market - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a very favorable experience with Owl Practice. I've used many EMRs and practice management software solutions in the past, and by far I've had the best experience with Owl Practice. I get more than I pay for and it has been a no-brainer to continue using Owl Practice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to jump right in, build in your caseload and calendar, and customize all the features you need to run your practice smoothly and efficiently. #### Cons Sometimes menu navigation does not seem intuitive (e.g. where to find certain aspects of patient information). #### Reasons for choosing Owl Practice Better price, better features, and easier to use. --- ### Using OWL for 4 Years - Overall rating: 5/5 - Reviewer: Derek S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am so pleased with OWL. I have been using it for 4 years and it has been huge help to keeping organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -The fact that clients receive appointment confirmations and reminders for sessions. -Having notes connected to each session is convenient. -Helpful for keeping track of invoicing and up todate payment information. -Saves so much time versus doing everything manually. #### Cons -When a session is covered by multiple providers, the invoicing and recording payment information can be cumbersome. #### Reasons for choosing Owl Practice After reviewing both I felt more confident with OWL. Also other practitioners highly recommended OWL to me. --- ### Functional and not bloated clinical management software - Overall rating: 5/5 - Reviewer: Jamie S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I find the interface easy, have never had problems with clients not understanding how to set up their passwords, login etc. Reasonable price. I recommend it to other solo practitioners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Been using it for 5 years. Clear interface, prompt and helpful tech support, and has all the features I want as a private practice owner and doesn't force me to interact with the features I don't want. #### Cons Sometimes the video doesn't work. I send a link and we can't figure it out and end up using a different platform. #### Reasons for choosing Owl Practice Jane has too many features and is over complicated in the UI --- ### Good value for money for private practitioners - Overall rating: 5/5 - Reviewer: Dan B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I have found OWL to be a useful and reliable home base for my entire practice. I consider it a very worthwhile investment/expense for my private practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that OWL practice is quite easy to use and has been quite reliable. It also gives me good access to multiple tools/functions. It has provided very good value for the money. #### Cons It is hard to tell if this is because of the devices my clients use OWL on and/or if this is common to all platforms, but it sometimes takes a few tries to get good audio. #### Reasons for switching to Owl Practice OWL offered more services for less expense - and has ended up being more reliable. --- ### Overall Happy - Overall rating: 5/5 - Reviewer: Joshua L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a Registered Psychotherapist in private practice, my overall personal experience with Owl has been positive - it has helped streamline my administrative tasks and client scheduling, document organization and storage and video client sessions. The customer service experience has been exceptional - questions and communication have been consistent, timely and friendly/responsive. I appreciate that the Owl Team are focused on responding to customer feedback and implementing improvements. If this trend continues, I anticipate staying with them in the future. #### Cons The video and sound can be glitchy at times. I also am not a fan of using AI smart notes and feel that they have been pushing this feature too much. #### Reasons for choosing Owl Practice Canadian company, servers in Canada most important to me --- ### 2 thumbs up for OWL - Overall rating: 5/5 - Reviewer: Colleen V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with Jane and other platforms for therapists and find OWL the most user friendly, FIPPA compliant and great for exporting data, whether it be for accounting and book keeping or for legal purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly platform that aligns with FIPPA. Affordable software that keeps client information safe, online bookings, communication and video sessions are all a part of this product. Along with multiple self assessments to support and guide your clients wellness and healing journey. #### Cons I cannot upload online fillable forms in a user friendly way which makes customising my forms more challenging than a simple plug and play, which is what I would have preferred. #### Reasons for switching to Owl Practice Ease of use, professional needs, future scheduling and planning. --- ### Saves so much time - Overall rating: 5/5 - Reviewer: Cheryl E. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was hesitant at first because I thought I could handle my admin on my own. Owl has allowed me more time for clients and at year end, my report takes literally 2 minutes for my accountant. Any client inquiries or balances are so easy to send. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has freed up so many billing hours of my week and I can focus on my clients and add more actual client hours. #### Cons I would love for there to be a mobile app so I can check my schedule on my phone. Nothing other than that :) #### Reasons for choosing Owl Practice Seemed easier to use and felt confident in being able to integrate it. --- ### Northwestern Ontario Therapist Review - Overall rating: 5/5 - Reviewer: Marcel P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very user friendly. Great support when I have problems. I like that I can dictate my notes via cell phone and the ionterface between PC and cell phone works great, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and secure patient management system. I like how the billingsystem works and I can charge immediatley to a credit card. Very clear and useful. #### Cons Nothing I love Owl. The only challenge I ran into was figuring out how the canned text worked but with some support I learned how ti use it. #### Reasons for choosing Owl Practice Cost was a bit better. I just loved the product --- ### 100% love using Owl - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been loving using Owl Practice. I've tried two others, and Owl is by far the most efficient for real work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The patient management with Owl Practice makes my daily schedule so manageable! I can get more done in a day. #### Cons I would love to see an app version of Owl so that on-the-go work can be more convenient. I sometimes have to take out my laptop when a quick view from my phone would have been more efficient or easier for me. #### Reasons for switching to Owl Practice The way I can swtich between tasks very easily on Owl, alongside the well organized record keeping I can do. --- ### Great tool for my psychotherapy practice - Overall rating: 5/5 - Reviewer: Melisa S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I appreciate the time saved on the administrative side of my psychotherapy practice. The software appears professional and gives me the reassurance of the ethical considerations on client's data storage and confidentiality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like having everything in the same place. It's easy to see all the client information, documents, session notes, payments, etc, while having tools to communicate with them in the same secure portal (video sessions, secure messages, forms or questionnaires, receipts). Booking appointments is also easy and I love that clients can do it themselves, avoiding a back and forth trying to match schedules. Owl constantly has updates and new features (like the AI generated notes that I'm eager to try soon). Their costumer service team is very responsive. #### Cons Some settings are not as easy or intuitive to find. For example, adjusting fees, practice information versus therapist information, etc. I have had to search for the setting by clicking on different tabs before I can find what I need. With recent updates they allow for more personalized templates or options, but I had to adjust to their style at the beginning. Note for context: I have used the software for over 3 years now. --- ### Excellent EHR for Running a Private Practice - Overall rating: 5/5 - Reviewer: Brittany O. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using OWL Practice for several years - transitioning from a solo practice to a group practice. I've been using OWL Practice for my psychology practice for quite a while now, and it's become one of those programs I rarely have to think about—which is honestly one of the biggest compliments I can give practice management software. Scheduling is intuitive, client files are easy to set up and organize, invoicing takes very little time, and I appreciate the ability to review and export data. It keeps everything in one secure place, which has been so valuable. Whether you're a solo practitioner or have additional clinicians, it handles the administrative side of private practice really well. Customer support has also been responsive anytime I've needed help, and the system is easy enough that onboarding new team members hasn't been a challenge. I'd recommend OWL Practice without hesitation to anyone running a private practice. It saves me a significant amount of administrative time, keeps my records organized, and lets me spend more of my energy where it belongs—with my clients. The few areas I'd like to see improved are relatively small compared to everything it does well. For me, it's been a great investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Easy scheduling and calendar management - Straightforward invoicing and payment collection - Secure client records and documentation - Clean, intuitive interface - Excellent customer support #### Cons The new addition of Smart Notes has promise, but in the early stages hasn't compared to some other platforms I have tried that allow custom note templates. --- ### Owl Makes Practice Managemnt easy. - Overall rating: 5/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am happy with my experience with Owl practice. My clients seem happy with very few issues overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy being able to store all documents and assessments within the program, making them easily accessible. This also includes being able to store documents that I have created. #### Cons This is not a con per se, but I would like it if the documents that I have added to practice files were able to be sent to the client from the OWL platform as well as saved to their portal rather than emailed to clients. --- ### Great Practice Management Platfor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a very positive experience using OWL for my private practice. It’s dependable, easy to learn, and includes the tools I need to manage my practice efficiently. I would recommend it to other mental health professionals looking for a practical and well-designed practice management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OWL has made running my private psychology practice much more organized and efficient. I like having scheduling, clinical notes, billing, and client information all in one place. The interface is intuitive, reliable, and helps reduce the time I spend on administrative tasks, allowing me to focus more on my clients. #### Cons There are occasional features that could be more customizable, and some workflows require a few more clicks than I’d prefer. Overall, though, these are relatively minor issues and haven’t affected my day-to-day use of the platform. --- ### A professional all-in-one platform that has been worth the investment - Overall rating: 5/5 - Reviewer: Kevin S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a very positive experience with Owl Practice. It has helped me run my practice more efficiently while presenting a polished, professional experience for my clients. Everything is integrated into one platform, which means less time managing different systems and more time focusing on client care. The support team has been responsive and helpful, making the overall experience even better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I switched to Owl Practice after using free and lower-cost tools like Calendly, and it feels much more professional. Having scheduling, secure client records, notes, billing, forms, and communication all in one platform has made running my private practice much easier. It saves time, gives clients a better experience, and helps me stay organized. Their customer support has also been excellent whenever I've needed help. #### Cons The pricing is higher than using a collection of basic tools, so it can feel expensive when you're just starting a practice. That said, the time it saves and the professional experience it provides have made it worthwhile for me. --- ### Owl is a great tool for therapists! - Overall rating: 5/5 - Reviewer: Alexandra W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having everything in one place, invoicing/receiving payment is straight forward, the team is quick to reply to bugs, and clients can access forms/paperwork easily and confidentially. Security is a top priority in my practice and I appreciate Owl takes it seriously as well. #### Cons My telus health glitches at times. There is a discrepancy between addresses and this is unique to navigate for virtual only therapists who don't want their home address publicly available. --- ### Reviewing Owl Practice - Overall rating: 5/5 - Reviewer: Carolyn R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After more than 20 years in private practice, adopting Owl Practice—early in its release—was a turning point. The improvement in workflow is dramatic. I now complete case notes and billing consistently and on time. Before Owl, I occasionally missed payments because I couldn’t get case notes submitted quickly enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform streamlines my workflow—case notes are quick to complete, billing is immediate, and the calendar is easy for both clients and clinicians to navigate. Stripe integration ensures fast, reliable payment processing. When technical issues occur, customer service resolves them promptly and with minimal disruption. Its Canadian management and PIPEDA compliance provide an added layer of trust and security. #### Cons I appreciate the overall reliability of the platform, but there are areas that could be improved. Occasional minor bugs interrupt workflow, although they are typically resolved quickly. While the system offers recorded AI notes, it does not provide manual AI‑supported note or treatment‑plan creation similar to Autonotes, which would further streamline documentation and reduce administrative burden. Expanded automation in these areas would enhance clinical efficiency and support more consistent, timely record‑keeping. --- ### Love OWL Practice - Overall rating: 5/5 - Reviewer: Sebastian S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using Owl to manage my psychological practice, and would highly recommend it to anyone who needs scheduling and billing software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love Owl for it's ease of use, high security, and ease of handling billing and payments. It is great for managing my sessions and was super simple to learn. #### Cons I haven't really found any faults with Owl practice so far to be honest, I would recommend it to anyone looking for a scheduling solution. --- ### Easy to use program with great customer service - Overall rating: 5/5 - Reviewer: Magdalena L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform is easy to use, it's well organized. The customer service reps are easy to reach and very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an easy platform to use. It is well organized and customer service is wonderful. Customer service is always happy to help. The monthly cost is approrpate for the services you receive. #### Cons You can only use one email as the username for an account. Each parent cannot use their own email to access their child's online owl file. Sometimes clients will text back the number that sends out the reminder to cancel their appointment, and I may not receive this notification. Sometimes when you copy and paste into the note, it does not properly paste and will appear as if "off the page" so you have to manually indent your text. --- ### Saving time so you can do more of what you're best at! - Overall rating: 4/5 - Reviewer: Beverley D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think there is more for me to use and learn. My practice got very busy very quickly so I do wish there were more lunch and learn sessions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Owl makes scheduling easy. It gives a professional client experience with reminders, confirmation, summaries. This does save me time, save me paying an admin assessment. The dashboard and accounting data is so valuable to taxes. #### Cons The invoices and receipts look too similar - a lot of my clients get confused. My clients say they put their credit card details in, but I can't see it or don't seem to have access to charge their card? ## More reviews [Next reviews](https://www.softwareadvice.com/medical/owlpractice-profile/reviews/?page=2) --- Owl Practice Reviews, Pros and Cons - 2026 Software Advice