It makes my life 10 times easier! But we still need clients to fill out information on paper because they have a difficult time setting up and using their accounts properly.

I'm the billing assistant in the office. My favorite part is that it makes billing insurance companies so much easier and faster. It also tells me when I'm missing information in a client's file.

One of the features allows clients to create their own accounts in the system. Their system is so different from the one I use. It's difficult for them to access it without explicit instructions every time. It's not user friendly for ages 40+ from what I've found. It's also a pain to re-bill under a different CPT code if it's already been submitted once before under a different specific code.

Overall, TherapyAppointment has been an integral part of starting and maintaining my private practice. The ease with which I am able to access TherapyAppointment across devices helps me manage time and productivity. The comfort in knowing I will receive personalized support allows me to work through issues without stress. The billing process through TherapyAppointment has been one of the most painless processes I've ever encountered while working in mental health. I would highly recommend this program to colleagues in similar practice situations as me.

This program is wonderfully built to support my therapy practice needs. I can easily enter and access client information, upload documents, schedule, check billing and contact customer service. There are multiple helpful videos for initial set up and customer service personally walked me through step-by-step directions when I still did not understand some initial start-up procedures. Adjusting billing documents before submitting helps eliminate returned or rejected claims.

My only struggles have been around issues with adjusting or deleting scheduled appointments without a cancellation and recreating therapy notes but those can be adjusted by utilizing forms.

I am in the process of switching over to a different system.

Easy to use, you can make some very basic templates if you want. No significant training needed to get started Low cost

Frequent outages Poor customer service - I asked for a partial credit due to significant outages and was arrogantly told that the electric company does not issue credits, and the most they would do would be to remove the outage time from the last bill when I decided to leave their system. They have promised an update for a while now, and still no ETA. Templates are very basic, you can only make a template with text, no check boxes, etc.

My experience has been positive. We like the software for all it offers us and how efficient it is.

The accounting, the overall record keeping, the ease of use.

After a year I still do not have invoices with my letterhead and we cannot submit secondary claims electronically. Also, there is no phone app for my therapists.

I have really appreciated the responsiveness of the support team. I send in my question/request and hear back, typically that day or within 24hrs, with it answered/completed. Despite the things I get frustrated about with the system, I feel like the people behind this system are doing what they can and like I have a HIPAA team behind me, watching my back.

I've used this for years and appreciate the ease of storage, billing, and reassurance that the note formats keep me HIPAA compliant. It is best suited to an individual provider, although it can scale to small groups of providers.

It does not integrate well/function well for groups of diverse providers, such as group practices that include prescribers and other medical providers. It is limited in its ability to run useful reports. It suffers from significant glitches (like, reversing a payment you distributed in error reverses ALL of them for the client, not just the one you made the error in. This requires you to redistribute everything, which takes a lot of time, especially if you've seen a client for a long time). The statements it creates for clients are very confusing for them to read and understand. It does not facilitate a paperless office - no ability to exchange/complete all intake forms/questionnaires electronically - can send out but forms must be printed out by the client, filled in and signed by hand, brought in to the appointment (or uploaded by client and emailed back to office), scanned to computer by therapist and then uploaded to client's chart; no ability for electronic signatures, etc. There's a rumor that this bit about the paperless office has been corrected in the new version - fingers crossed!!

Overall I am pleased with TherapyAppointment. It meets my needs and the improvements that need to be made are not deal breakers for me. I find it affordable for my solo practice and it has enough features to keep my running my practice smoothly each day.

Customer support is efficient and prompt. I was concerned that getting support via email would be cumbersome or untimely but they respond promptly and thoroughly. I contacted my rep with billing questions and had a 30-minute demo with her over the phone which was extremely helpful. She is a therapist as well so she knew first-hand what my needs were. It offers both email and text/voice reminders which is included in the monthly price. It securely stores credit/debit cards for easy payment. My biller has not problem logging in and doing her work remotely from her office which is in a different city. They are available for her as well when she needs customer support.

You can't hover over an appointment time to see an "alert" you have written such as "husband joining session today"...you have to open the appointment which just takes extra time. The patient portal is too difficult for patients to navigate through so the idea of having them self-register is out the window for me. It doesn't have required fields so they can create an account, fill out a few things which is typically their email, phone number and then they log out. When they complete that you get an email stating a new patient has registered but in reality they have much uncompleted information so you have to contact them anyway to complete their registration. It defeats the purpose. That was a big disappointment to me. I did email support about this and they said they would alert their design team.

This system is inexpensive, but you get what you pay for. It serves its purpose, but if you are looking for something with bells and whistles, this may not be for you. Want something simple that makes scheduling easy? Then you may have found the perfect system for you.

The scheduling function is really easy. Integrated credit card processing allows for easy check in and payment, right from the schedule. It is easy to use, and the minimal functionality keeps the system from getting overwhelming. It is completely cloud based for easy access from any device with internet access. I haven't used customer support much, but when I have, the response time was almost immediate and all my questions were answered.

Functionality is limited. There is no ability to create invoices from the system, so we have to use an external system for billing. It is very manual. If you don't do much external billing, or if you can submit insurance claims completely electronically, or you are completely private pay, this system would be perfect. Another con is that when you add a new patient, that patient must be added under a single provider, not under the practice. If one patient sees multiple providers, that patient will end up with multiple records and multiple accounts. It can get quite confusing for note taking, payments, and data updating. If they change their address, you have to update a bunch of records, not just one!

I think the updated TA is great and there are a lot of new great features. I like the ability to do more online forms and the ease of use has increased.

There are still some limitations. I feel the software is most conducive to seeing individual adults clients. For a counselor who sees children it is not as ideal. There is not a way to list multiple address or phone numbers for different parents if they are divorced for example.

Overall, our experience with TherapyAppointment has been positive. Support team is always helpful and informative.

It is easy to perform all of the functions and it is easy to read/view.

It would be helpful if there was a way to split billing as well as save more than one credit card on file as we often have more than one party paying for service (e.g. separated parents splitting the cost for child's therapy).

Very positive. Good customer support and good value for the dollar.

Very easy to use. Submits claims and stores record electronically. Offered appointment reminders to clients.

The statements portion is cumbersome and could use revamping.

Honestly, I have sincerely avoided writing bad reviews, because I know the effect it can have on a business, and I am a positive person, trying to hang in there. However, I want to save somebody the headache that I am now dealing with. I would love to find a resolution. I have been holding on to the thought that Therapy Appointment will get better or at least make it right, but I'm a therapist. Out of anyone, I should be realistic and convince myself to lose all of my hard work and move on to another system. I am looking now, so if anybody can contact me with suggestions, I would greatly appreciate it.

At first, there is a slight learning curve. Scheduling and billing was nice. sometimes reminder texts didn't go out. they called it a "glitch" and say that it's a service free of charge and the contract states that they're not responsible if something goes wrong with it. needless to say, many of my clients have come to rely on it, so on those days, I have quite a few no shows.

Have to have a separate clearing house, and they still don't have electronic paperwork. The website goes down almost once a week. I can't see my schedule, can't write notes, can't schedule new clients, my clients can't log on. Their solution has been to refund the few dollars from that day. The loss to my business is nowhere equivalent to what they "make-up" in a measly small refund of a few bucks. I have e-mailed and called on multiple occasions about this, but they have all the control and obviously don't care about losing my business.

TherapyAppointment really does help streamline notes and insurance claims/billing. I get to spend more time being productive seeing people, then pushing paperwork!

I've used this since opening my private practice- as a solo practitioner and now we have expanded into 5 therapist group practice. Love the quick response from customer support. I like the various options on how to write a note. Free admin accounts a bonus. The capability for ERA and automatic posting is great.

I don't like that we, as a therapist, cannot make appointments for the other therapists and have to have the admin account to do this. I believe with the new update this will be addressed.

It's super easy to navigate, with internal communication and I can access all of our providers, no matter what state they are in, with just the click of the mouse.

I haven't figured out how to delete an Insurance Co. LOL. I wish a refund, of any amount, was possible to make. If a patient over pays it has to be left as a credit or refund the entire amount.

It may not look as pretty as competitors (but an upgrade is in the works), but it is priced for non MD budgets, works consistently effectively and is great value for the time and financial investment required. I love being free of paper.

Easy, cost effective, and clients LOVE the online scheduling, appointment reminders and email bills. It follows work flow so I don't waste time clicking from window to window. Customer service has been quick, responsive and effective every time over the last 5 years.

No to do list on the margin of all screens, would like a list of important history as a margin in patient prog notes, would like to send/receive/autoscore assessment tools, would like printing of notes to be an easier process.

The layouts are thoughtful and intuitive, and easy to see the information on the page. It responds quickly, and is a very modern refresh of the old design.

The site still needs to be made more robust in ways to navigate and offer data delivery options.

My office of colleague are sadly looking elsewhere for our EMR.

user friendly and customer service is very helpful and kind. Love the 24 hour text message reminders to my clients.

The site is "out of service" often and refunds are not offered. I would not be concerned for a refund if this was not a regular occurrence, but unfortunately this is becoming a familiar pattern. My other concern is I have two different office locations and the software does not allow myself or clients to distinguish between the two offices when signing up for sessions.

Having a "one stop shop" kind of experience has been great. Easy access to electronic files that meet HIPPA standards and privacy, documents can be uploaded, created. Reminders for completing documentation and then being able to send billing to insurance companies with the push of a button.

I like the ease of scheduling. It is great to have the "dashboard" to keep track of who you still need to chart on and when completed charting is ready to submit for billing. It's nice to have that taken care of with the program submitting to insurance companies.

I do not like the difficulty in syncing my schedule to my phone. It can be done, but there are a couple of steps to it, and if you make any changes, you have to re-sync. I would much prefer an automatic sync to my phone .

Incredible turn key web based solution for Mental Health providers covering all aspects of EMDR, billing, intake notes, progress notes, reminder calls, documentation, easy online registration, direct billing to insurance comanies, and credit card payment processing. The developer and inventor of this product is a Doctoral Level Psychologist who understands the needs of mental health providers and he is committed to the ongoing development of the product. He and his staff are very responsive to concerns and questions. Absolutely amazing. I would highly recommend without reservation!

I am very very satisfied however the only tiny problem is when there is a problem with the server slowing down. However this company has resolved and worked with this issue. In fact the server slowing down is not a problem and it is very fast currently.

Not like other systems which have a lot of drop down menus, exploding text, radio buttons etc. to decrease documentation time. The one included template that has drop down menus, is not customizable. Notes are pretty much free hand typing but can be used with dragon if you want to document after seeing your patient. This really is basic and when the system goes down, at least twice a month for the entire day, customer support is unreachable. I have lost entire notes from system glitches and failures that happen frequently. It appears that the up time is about 95%

This product is pretty inexpensive and does the basics. It is easy to figure out how to use, because it doesn't do much.

Not for practices doing medication mgmt. and therapy, minimal customization, system frequently down

I enjoy the customization of medical record notes and the separation from your psychotherapy notes.

Servers go down from time to time; minimal integration between providers of the same practice. messaging system not user friendly

Overall, it is a great product there are just a few tweaks that would be helpful

Ease of use - learning the software is extremely easy. Data entry is simple and managing patient database is easy and straightforward.

No insurance history is kept (if someone gets new insurance, you have to eliminate the old information to put the new insurance in)

Clunky and outdated. Looking for something that has more flexibility

Nothing more than what I see with other EHRs. Has scheduling and billing abilities along with calendar and client reminders

This platform has been down multiple times while they are apparently "updating" which has slowed down my work process and has cost money

Excellent customer support. Very knowledgeable and helpful staff. Easy to use billing software.

User interface

The only intergtated payment option is Cayan which I'm not jazzed about due to cost and the fact they bill quarterly which makes it harder to reconcile/track. Also no room assignment function is available but I've been told it will be available when the new software update rolls out soon in the spring.

Overall it's a nice comprehensive EHR system. The new platform makes it not only look better but easy to use.

The new aesthetic, integrated calendar, easy to read

Difficulties with billing. deleting incorrect claims, error alerts.

This software is just what I need to effectively manage my private practice. It is intuitive, easy to set up new clients, manage statement accounts, and clients like the ability to set their own appointment schedules.

Although I really like the application being web-based, those few times we've lost power (due to storms or construction) we were unable to log on.