Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"Easy to use and learn. I love this software and the people that support us."
"The software was very easy to use. Very self explanatory. The reporting was easy to get to and had a lot of information. The inventory screen was very easy to use with step by step instructions."
"support is awesome, knowing the people that answer the phone and here in the US and all English speaking as first language"
Cons
"I would say the App had a few I tail glitches but together we are working them out. 😀"
"The only negative is that I do not get to interact with the ByDesign team on a more regular basis. They are a pleasure to work with."
"Freedom provides a lot of options, which is great for flexibility but does require a small learning curve."
Freedom Reviews
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November 2019

Troy from Kyäni
Company Size: 201-500 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Freedom byDesignTechnologies Review
As a long-standing partner, ByDesign has been good to support us. We have a good relationship of partnering on new functionality where they evaluate if it is something that is unique to our business or if it is something that can be utilized across their customer base. When they see reusability across their clients, they add it to their internal roadmaps for development.
Pros
Over the 12 years that we have been customers of ByDesign, we have seen many improvements to their base software. They have improved the user interface for both customer service and customers and expanded the offering to better support us as a global business in more than 60 countries around the world. We are able to run commissions weekly and monthly and pay our business partners on time.
Cons
The software was originally designed to take advantage of functionality unique to Internet Explorer. They have been working to make the software completely cross-browser. There are still a few areas in the software that rely on Internet Explorer to function correctly, but it is becoming more cross-browser with each incremental update.
Reasons for Choosing Freedom
When looking at the cost vs. functionality evaluation, ByDesign came out on top in terms of overall value to our organization.
August 2020
Orey from Incorporate Massage
Company Size: 51-200 employees
Industry: Wholesale
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Best Software for Multi-Level Marketing Companies
ByDesign is great. We have had the opportunity to work with several MLM software providers. ByDesign is cutting edge in comparison to the other providers we have used. Their price is one of the best comparatively speaking based on the tools and resources available. Their mobile responsive back office with the Pro upgrade leaves nothing to want Distributors to be 100% successful in monitoring and tracking their downlines success. Customer service is a pleasant experience that always provides quick and professional responses. The bottom line is if you are looking for a cheaper option there are out there, but if you are looking for a software partner that you will never have to switch from then, ByDesign truly is your best option. It's is great for start-ups as well and multi-million dollar industry giants.
Pros
There are several features about ByDesign, and honestly, that is the power behind the software there is so much customization that can be made to my environment without having to do custom programming. Some of the more useful features are the promotions engine for running sales and promotions and auto-shipment. The ease of use the software is excellent; we launched live with them, and within 1-2 weeks, my customer service was pretty confident.
Cons
As of right now, the thing I like least is the shopping cart. It is miles above their competition as many MLM software companies still run on outdated themes that provide a poor user experience. ByDesign has made massive improvements, but it still lacks behind Shopify, Big Commerce, 3D cart, and ext. I know they have additional updates planned, but as it stands, it is a little behind the market.
Reasons for Choosing Freedom
The number one reason we chose ByDesign over the alternatives is because of their Revolution back office for Distributors. Hands down the best experience and most tools for a Distributors back office. It is so simple for a Distributor to find anything they need and track all aspects of their team. With BuDesign's rank coaching feature, Distributors never have to call into us to discover what they need to focus on to rank advance and coach their team to rank advancement. Additionally, the price is excellent, and the rest of their software is a bridge of both worlds' best when it comes to the alternatives.
Reasons for Switching to Freedom
We loved Trinity Software. They are a fantastic company to work with, but we found ourselves spending more money on customization to get the software to support us. So we decided to look around. We found ByDesign what we were going to spend 40k-50k to do a few customizations ByDesign had built-in to their platform. Additionally, as we continued investigating the software, we found many other standard holes in MLM software were not found at ByDesign. Since we have launched with ByDesign, we have found they are very progressive and aware of enhancements that their software needs. We have been pleasantly surprised that the areas we felt were going to be a pain point were fixed with software updates ByDesign has taken on themselves to fix.
February 2017
Heather from Usborne Books & More
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
February 2017
ByeDesign!! So glad they're gone
I am an independent consultant for a company which recently employed ByDesign to upgrade their e-systems. Some things we did not have at the time (support tickets, link the warehouse inventory to the ordering system) were fun. But after a year and a half of development, they still gave us an incomplete product at go time. We could not even close a party for nearly a month -- alienating our hosts. After a few months of very little improvement, our company went back to its proprietary software. We were ALL glad to say #ByeDesign.
Pros
A few different functionalities we didn't have before.
Cons
It didn't ever work well.
February 2020
Brad from Retail Success
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
A True Partner in Business
From start to finish, they were great to work with. The sales process was more of an education than a sales pitch. I know our whole team had a better understanding of the Direct Selling industry after just one call. Support has been great and our clients could not be happier.
Pros
I think the best aspect of Freedom is exactly what the name says. It gives you the freedom to customize and make the final product your own. It is adaptable and integrates very well with our products to give our clients a full suite of tools to build their Direct Selling/Party Plan businesses. The ByDesign team is focused on long-term relationships and it shows.
Cons
There was not really much to not like. When a hurdle approached both teams just put their heads together and we figured out a sustainable solution to the issue and moved on.
Reasons for Choosing Freedom
We actually have clients that use alternative products and we heard over time where these products were falling short. That is when we went out to find another solution. Well, we found several but Freedom by ByDesign offered more features and flexibility than the rest.
November 2019
Rolando from Body Wise International
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Freedom has been the perfect fit for our business
Pros
Freedom has been the perfect fit for our business, with so many features out of the box it was an easy process to switch from our old provider to Freedom. The system has been very reliable and allow us to grow the business without spending much time on system maintenance. Some of our favorite features are: 1. Easy to use. The software is designed where you get the most relevant information is a nicely formatted screen and it is easy to drill down for detail information. 2. Plenty of reports. When we need some new piece of information, we usually find a report that will give us exactly what we need. We like the feature where we can export to Excel. 3. Many built in interfaces. It was easy to interface our credit card gateway, shipping, and paying vendors. 4. I use the data warehouse feature. It allows for custom reports and custom applications. 5. Support. It is very nice to know that if we call support a person will answer the phone and help us. Although they have a ticketing system the human touch is very much appreciated. 6. The back office and shopping cart are easy to maintain and easy for the Distributors to use, also easy access from Freedom to the back office. 7. Software releases happen often, and new features are made available to us. 8. There is a lot help documentation and videos on the system. I have found many answers to my questions by watching videos and in the process learning about new features.
Cons
I really don't have any cons about Freedom
Reasons for Choosing Freedom
Technology, price, features and the Freedom team.
Reasons for Switching to Freedom
We were looking for newer technology at a reasonable price
December 2017

Mark Skovron from MaxGroup Business Solutions
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Simply the most practical and dependable software for the marketplace.
I am certain that we would not have been able to, and still would not be experiencing insane growth in our industry - if ByDesign didn't do their part so well. No CEO or COO wants to have to babysit, or even think about this provider solution once installed - we want to grow our companies. This company is literally responsible for allowing my home office team and Rep team to perform at their best with 100% confidence that everything provided will be delivered at all times. The Capterra form has hard-coated in that we are an Accounting firm - which is incorrect. We are a direct sales organization with 100+ at HQ and thousands of reps in the field at one company (listed) alone.
Pros
Dependable, affordable, accurate - which is incredibly critical. Very simple to implement, and use on a daily basis. We would not have been able to concentrate on scaling up without it. We have gone from start up to extraordinary growth in just a few years - very blessed - and ByDesign is able to keep up and keep us up and running! BeDesign also stands behind their work. Customer service is incredible and the customization we needed was completed completely 100% as requested. Customer service here - is what it should be with all companies. ByDesign does what they say, and much more. Their solutions work, and more. They are available, and eager to please. The product is up and running 99.9% of the time without any hiccups. I am getting what I pay for and much more. What else can anyone ask?
November 2019
Donna Marie from Direct Selling Solutions
Company Size: 2-10 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
ByDesign Software Keeps Getting Better and Better!
As an Expert Legal Compliance Consultant (I set up, monitor and run Compliance Departments exclusively for Direct Selling), I have seen the ByDesign software in many companies. When a client tells me they have another software, I cringe knowing the importance of smooth-running software specifically for this industry. The ByDesign software is so functional and easy to use I have seen new employees jump right in with minimal training. Staff loves it!
Pros
The ByDesign Software for Direct Selling is the most advanced software for our industry I have ever had the pleasure of using. The Software provides not only the state-of-the-art genealogy tracking and commissions calculations, but as well, it offers so many marketing features that really give a new company a leg up on their competitors. What I like most about this software is that it works!
Cons
If I was going to make one change to the software it would be that it has more graphics on the back-office dashboard. More and more clients are sharing that they not only want it to work very well, but it has to look awesome too.
Reasons for Choosing Freedom
The clients that have selected Freedom are busy working their businesses. They are not busy trying to solve software problems, commissions run that don’t run and contacts that disappear. It is a delight to not have to deal with these issues when a client has ByDesign software.
August 2019
Shelley from Sweet Minerals, LLC
Company Size: 11-50 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Perfect Fit from Beginning to Growth
The Freedom staff have been very helpful in assessing our needs as we grew. Their support team is very patient when working through any issues. When "bugs" appeared, they pretty much were always user error and they were able to explain what the solution was to correct the situation. We have found ByDesign to be the perfect solution for Sweet Minerals as they are willing to listen to our opinions and needs and create the solutions for our growing company.
Pros
It was affordable for us when we reached the size to need backoffice software yet was buildable to our needs today when we could afford to add additional features.
Cons
Other reviewers - We were "warned" that ByDesign would "nickle and dime" us for everything. What we learned was that was not what they were doing. They were allowing us to purchase additional addons as we grew rather than forcing us to purchase all at the beginning when it was impossible for us to get a backoffice for our field at those costs.
May 2018

Glen from SendOutCards
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Great company to partner with, they treat your business as if it were their own
The software manages a vital piece of our business and we depend on it to function properly.
Pros
It is easy to use, convenient, and accurate. When something is released it works. If for some reason something doesn't work it gets fixed very quickly. The stability and reliability are unmatched in any other software system I have ever used. When customization is requested it is handled in the same way as regular updates and fixes. When it is released it works just as reliably as the rest of the system. These are the main aspects that are required of this software and they definitely deliver.
Cons
Custom work can take longer to get done than many people want. It also can cost more than we expect to spend on some occasions. This drawback is dwarfed by the fact that when released it works.
June 2020
Rich from Rallyware
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Industry Leader!
Pros
Rallyware has firsthand knowledge of and experience with ByDesign. They are an industry leader within the MLM software space. Their open architecture makes them easy to integrate with as they continuously improve the features and functionality across their platform. ByDesign’s client focused culture and concierge service is a perfect complement to Rallyware’s approach. They are all about helping their clients to enable their independent salesforce to be more successful. ByDesign’s data provides the information necessary allow Rallyware to deliver the right information to the right person at the right time. The ByDesign team is passionate about helping their clients and partners be successful. They are smart, friendly and easy to work with. Most importantly, they get the job done.
Cons
The only negative is that I do not get to interact with the ByDesign team on a more regular basis. They are a pleasure to work with.
March 2020
Kurt from L'BRI
Company Size: 11-50 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Very good package
Freedom is a very stable platform that has fantastic customer support behind it.
Pros
The software gives us a lot of flexibility to configure it in many different ways. From the way items are displayed in the shopping cart to running different promotions.
Cons
We are a party plan company, and we feel the party plan module needs a fair amount of updating. It should be an intuitive process and currently it is not.
Reasons for Choosing Freedom
Pricing and solid performance
Reasons for Switching to Freedom
We our grew the GenTree system. We needed a platform that was supported by a large team
December 2017
Brian / Todd from red rock traditions
Industry: Consumer Goods
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2017
Smooth Implementation for a Startup and Reliable Core Functionality
Pros
I had two primary software concerns when launching our business. First was that we had a relatively untested concept and did not know how quickly our business might scale, so we needed to select a decently-priced solution that could still handle rapid growth when called upon. ByDesign had a good mix of small and large clients that eased this concern, and was competitively priced with others we evaluated. Second was that we did not have a lot of recent party-plan experience in-house from the past couple years so we needed a solution that had already thought through current industry processes and could deliver all the best practices. They are continually improving the product with additional features and are great at sharing the broader roadmap with us so we have a clear picture on how they view the future of the platform. If you want a solution that is time-tested and that can work with minimal setup out-of-the-box, you should really be talking to ByDesign.
Cons
Item management might be more cumbersome for a company with thousands of distinct inventoried SKUs.
December 2017
Addison Morgan < from CyberWize.com
Company Size: 51-200 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Rock Solid Software and Team
It runs our entire business. I never have to worry about commissions, tax calculations, genealogy - it does all the core functions. That part keeps me in business. It's all the other stuff they do that really promotes our growth. ByDesign is always adding more value to our business. Each month they add so many features I never knew I needed until I started using them. Now I don't know how we worked without them.
Pros
Thank you, as always, for your outstanding support! I can honestly say that you are one of the few partners who are always there when we need them and you are just as eager to help now as when we first purchased the software. We really appreciate your support you are just amazing!
Cons
The system is so robust and I want to know everything. The product roadmap is so far ahead of the industry it's giving me great insight into how to plan our growth. It would be great to have a users call or forum to learn how others are using the many features of the system.
May 2018
Vanessa from The Brand Muse - Creative Marketing Consultant
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
This is where quality and value intersect for an overall exceptional experience!
Pros
I've always been impressed by the ease of use and level of detail. By Design has always provided an exceptional experience for their clients (companies) but they are also extremely sensitive to the experience of the end user (people in the field). They provide a level of transparency and detail that others fail to provide, making it quicker and easier for people to get the information they need to make strategic decisions quickly. Whether you are accessing the data from the corporate side or the field side, the experience is seamless and the data accurate and informative. I also appreciate their desire to always improve upon that experience, never being satisfied with status quo.
Cons
As a Mac-based user, I would like to be able to perform all functions from a browser other than Explorer.
March 2018
Dr. Ron from Baranta Health
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Far exceeded my expectations which were high to begin with!
The integration with our vendors makes our business seamless and as effortless as possible.
Pros
We relied on ByDesign for the design & implementation of our website, back office, comp plan, vendor integration, & even advice for a number of business decisions. In my opinion, the single most important operational decision a startup mlm company faces is the choice of a software platform. That platform, in essence, is the CPU of the entire enterprise. Without a doubt, we could not have made a better choice than ByDesign Technologies. Great businesses are built on partnerships as we must be more than just clients & vendors. We at Baranta Health are looking forward to many, many years of a wonderful relationship with ByDesign.
Cons
I do not yet have the budget to do custom integrations and as my business grows I am looking forward to adding them to our platform.
February 2020
Trevor from Kyani
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Essential Direct Sales Tool
Freedom is a great tool that allows our company to succeed. And when it doesn't have something we need, the team at bydesign, works with us to implement our needed feature.
Pros
What I enjoy the most is the significant number of variables that can be enabled, disabled, or configured in various ways to ensure we provide the best product for our global business partners. Each market is unique and having the ability to turn certain features on in one area and not in another is monumental in helping us achieve success.
Cons
Because there are so many features, it is important to make sure and analyze your choices before implementing them. This is why having a test environment available to us has really helped out.
April 2018
Troy from Lighthouse Idea Crafters Inc.
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2018
One of the best platforms I have used over the last decade. I must for any direct sales company!
Pros
The platform is designed, with the end user in mind! In other words, the company created the platform to help the home-based entreprenuer run their business, and not just for the company to monitor their reps and sales. This additional focus on providing the independent professional the tools needed to run a successful home-based business, I beleive will lead to lower attration for the parent company. Most of the platforms I have reviewed, focus only on what will benfit the company in the long run. The team that developed the Freedom Platform seemed to go the extra mile and interview what is TRULY needed by the home-based entreprenuer.
Cons
Although the platform is created for the enduser, in many cases, the end user isn't fully aware of what they need. I beleive a little more video training provided in the back office will help any independent professional navigate this platform better. Although, the available support, is well above the average, I know firsthand the frustration of not fully understanding the best way to use the tools and reports I have at hand.
March 2018
Michael from M&L Collins Group
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
March 2018
Reliable, stable, accurate, down time at de minimus levels
I was able to manage my business without ever thinking about the software--its accuracy and effectiveness was an assumption, and we could then focus on what needed to be done. It was truly a part of our company's DNA.
Pros
Two main things: 1. It is the simplest and easiest software in the direct selling space in my experience, and it was always reliable. 2. The value for the money spent is unparalleled in the industry, by my experience
Cons
There was only one thing: custom modifications sometimes required waiting in a queue for a period of time that was longer than I liked. The work always got done, but as President of the company I wanted it done in a very short time. I don't think this company is outside of industry norms, but I always wanted it faster.
February 2020
Kevin from Nefful USA Inc
Company Size: 2-10 employees
Industry: Apparel & Fashion
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
February 2020
Review
Multi countries payout (de-centralized commission payout).
Pros
Software feature, good support team, commission engine/process performance. Able to run commission simulation.
Cons
1. Missing Integration/configuration instructions on 3rd party (taxjar,...) 2. Master inventory sku (Multi countries) 3. Time zone issues (Multi countries) 4. User right management 5. 1099 efile (electric file output)
Reasons for Choosing Freedom
Support team, after hours support, contact person in Asia.
Reasons for Switching to Freedom
No longer support.
October 2018
Debbie from Sparkling Life Essentials, LLC
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2018
"A Breath of Fresh Air" in the industry...
Pros
The freedom software is extrememly comprehensive and has been designed to provide all the business tools necessary to track and grow your business. Once you become familiar with the software it is easy to use and adds value to your overall business daily. It blows me away how they thought of everything! I also appreciate the wonderful Team at ByDesign. They go above and beyond to provide quick and efficient customer service. I am thankful for their "open line" policy... their team makes themselves available for any questions. I call them and someone actually picks up the phone to answer my question. They really are there to help and makes you feel a part of their family!
Cons
It is not really a con just a learning curve. It is a comprehensive platform therefore it takes time to dive into their program and learn it. I look forward to more video tutorials for training purposes.
February 2018
Barb from My Sales Tactics, LLC
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Reliable, stable, user-friendly, easy to learn, great 24/7 customer service, well established
Ability to motivate and train the direct selling party plan, sales force and help them to work the compensation plan to achieve promotions and earning per the compensation plan due to reports and software. Also used the software to help the leaders and consultants run their business effectively.
Pros
I have used this software when working as an Interim (or on Demand or contract) National Sales Director and start-up Business Consultant, Especially for Party Plan companies. Some of the aspects I appreciated most are: Replicatable websites, corporate back office, Consultant Back Office, Effective Geneology tracking, and Compensation/commission payouts. When a client requests an improvement that existing clients can use, it is often included in a future update at no additional costs.
Cons
As with any software programs, there are certain ways we wanted to see the data in reporting and even when that occurred there was a willingness to either find a workaround or put the requests on a wish list for future releases.
January 2018
Jay from Sylvina Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Best Value For Money
Pros
This software has been road tested over 15 years by hundreds of direct selling companies, which means it's stable. It meets or exceeds your expectations. The compensation analysts on staff are competent and they will pay attention to all of the details of your plan. Drill-down screens are provided so you can easily audit the earnings calculated for your compensation plan. When custom programming is needed, the business processes followed are professional and the documents prepared to explain the need and the solution well done. There are APIs available for integration with other systems.
Cons
You can't have all three: low price, high quality, and high speed of delivery. This means sometimes it takes longer to get a compensation plan programmed or to have custom programming completed. Would you rather have it fast and wrong, or not as fast but right? I would choose not as fast and right.
November 2019
Serge from Wildflowers Clothing
Company Size: 11-50 employees
Industry: Apparel & Fashion
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Reliable platform with great customer support
Pros
Freedom has very robust core functionality where you don't have to worry about day to day operations. We had some unique requirements for our business model and we were able to customize it they way we needed. Bydesign also helped us to integrate the software with other vendors we've been using. Interface is intuitive and user friendly.
Cons
You have to use IE for to get full functionality of the back office but they are working on making it compatible with other browsers.
February 2018
Jeff from Jordan & Assoc.
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Great experience, the product always works,And customer serviceIs always availableTo help
Paying commissions. Tracking commissions.Tracking sales.Knowing what product people are selling.Tracking rank advancements.Just to mention a few
Pros
The product always works,and when I Recommend to someone I never look bad. Great administrator back office To move around and know where sales are and who's making the sales as well as Inventory and what is selling
Cons
Same as all companies interactingWith technical peopleWhen I'm notSoftware technical Is always a problem for me
December 2017
Linda from Cyberwize
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2017
Freedom was a great software to use in the network marketing field.
Pros
This product was self explanatory in may facets. Easy to use. Inventory worked great. Help tickets worked well in the CS Dept. It is a great reporting program as well. You can easily see where you stand.
Cons
Like all software programs there were some glitches along the way but the end product was awesome!! By Design went out of their way to get us situated handled quickly and in a professional manner when ever we needed their help!
December 2017
Dawn from Cyberwize
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2017
Great software for a multi level marketing company
Pros
The software was very easy to use. Very self explanatory. The reporting was easy to get to and had a lot of information. The inventory screen was very easy to use with step by step instructions.
Cons
Occasionally, there were some items that were not in the software that we needed, however, when we brought it to By Design they were more than willing to help us with that.
March 2019
Liv from Retail services
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
March 2019
Bydesign: reliable, comprehensive and professional
Pros
You’ll find Bydesign’s software to cover any aspect of direct selling that you can think of. The implementation process is streamlined and the team is creative when it comes to finding a solution for your software needs. They truly are experts in their field.
Cons
Because the software is so comprehensive, there is a learning curve to using it. The company does provide training on how to use the software and will take time to answer all of your questions but expect to spend some time playing around to figure it out.
December 2017
Gregg from GreatLife International & PureZa For Life
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Wonderful experience! So much so, I used it for both my companies!
Pros
An unbelievable software program and value! It's very easy to use and great for any size company. It has a really simple admin and is excellent for reporting and commission processing! Awesome company support too!
Cons
It worked great for us! If I have to be critical, I would love to see continued enhancements to the shopping cart.
February 2020
Devon from L'BRI PURE n' NATURAL
Company Size: 11-50 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Easy to use, easy to deploy
Pros
Easy to configure on the admin side. Deployment and field adoption went smoothly. Rollouts is new features but monthly.
Cons
Delay of the new party module, was supposed to be delivered around July 2019.
Reasons for Switching to Freedom
Wanted more reliability
February 2018
steven from Zilis, LLC
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Freedom is the only software platform I trust for my company
Pros
Freedom is a true direct sales driven platform. In addition, I love seeing the direction of the vision moving forward.
Cons
We'd like to see long term clients be able to have more access. I know that BDT is working on that now.
August 2019
Jillian from Sweet Minerals
Company Size: 501-1,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Excellent
N/a
Pros
The ease of finding things by their labels.
Cons
The mobile verse desktop versions being different when needing to explain to other educators for training purposes.
February 2020
Stephanie from L'BRI
Company Size: 11-50 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2020
Freedom is easy to use
It was easy to learn and use on a daily basis
Pros
Easy to use and learn. I love this software and the people that support us.
Cons
Too many options, I only use a functions.
February 2020
Melissa from Facial5
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Five Star Reviews For Five star Software
Excellent! From functionality to customer service.
Pros
How extensive and customizable to our needs the system is.
Cons
How old I am...makes me a slow learner - lol
December 2017
Gerry from Cyberwize
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
True professionals. Delivered more than expected.
Pros
True professionals. Delivered more than expected. Their get it done attitude was a refreshing experience compared to other companies I have dealt with over the past 40 years.
February 2018
Sterling from Sterling Solutions
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
I have worked with many software companies and ByDesign delivers both in Price and Value.
Pros
Great product and great team to work with. One of the most important decisions any company can make is choosing a software company that is proven, professional and a product that delivers. ByDesign has established themselves as a leader in this industry.
Cons
The most important thing a client can to do is understand what things are key for their software company to provide. The biggest frustration I see is when the client has expectations and does not clearly define them. If it becomes an issue however, ByDesign has been good at resolving these issues.
June 2020
Brandon from Prodigix Software
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
ByDesign Freedom
Pros
ByDesign has provided software solutions for many years and has successfully implemented hundreds of Network Marketing and Party Plan companies. We give the highest marks to ByDesign for always offering the best solutions in their price range to the direct sales industry. The ByDesign team is very easy to work with, very smart and always focused on doing the right thing for their clients.
Cons
Freedom provides a lot of options, which is great for flexibility but does require a small learning curve.
November 2019
Peter from Amato Design
Company Size: 2-10 employees
Industry: Graphic Design
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
The competitive edge to grow
Freedom has truly solved one of our company’s biggest challenges and succeeded where other platforms failed. We never worry any longer. Now we have the confidence and support we need to grow our business using one of the most innovative and extensive suite of tools available in the market today.
Pros
I can’t imagine working without this amazing software. It has become one of the most integral and important tools in my everyday workflow. Freedom's is the cutting edge software my company was looking for. It has empowered our company with the tools to become an industry leader and given us the competitive edge to grow way beyond what we thought possible.
Cons
Sometimes the software offers so many great solutions that I often find myself struggling to choose the one I like best.
Reasons for Choosing Freedom
Freedom is simply the best software available.
March 2020
Gregory from Regenr8
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
5.0
March 2020
ByDesign Experiences
Still attempting to get launched after 9 mos . ..
Pros
Incredibly comprehensive feature / function capabilities.
Cons
Difficult to undertand how to utilize capabilities of software without engaging with SMEs within ByDesign organization, who are very busy and often inaccessible. Standard support does not enable us to effectively use platform.
Reasons for Choosing Freedom
Replicated websites, referral tracking, custom stores by buyer type, commission tracking
February 2020
Candice from Magnetude Jewelry
Company Size: 201-500 employees
Industry: Apparel & Fashion
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
February 2020
Newer user
Pros
It seems to have a lot of options to customize as needed.
Cons
There is not a lot of opportunity to speak to someone before you commit to discover what you SHOULD be investing in. We now have software that does not offer us the options that we really need.
February 2020
Tracey from Magnetude Jewelry
Company Size: 501-1,000 employees
Industry: Apparel & Fashion
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Easy to use business software
making my life so much easier , industry specific great software
Pros
support is awesome, knowing the people that answer the phone and here in the US and all English speaking as first language
Cons
a learning curve in the beginning. devoted time to learn
January 2018
Sonya from PayQuicker
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Formally employed at ByDesign & continue to work with them
Pros
ByDesign's Freedom software is one of the few platforms that offers ease of use, tremendous client support and excellent training. Their implementation team works with you to ensure your understanding of the platform and are a good resource. Finally, their understanding, appreciation and knowledge of the industry comes through in every department.
Cons
ByDesign has obiviously worked hard to eliminate blatant cons to their platform. Their continual work to maintain a solid platform is evident.
June 2019
Paul from VoxxLife operating as Kayella Enterprises
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Incredible system and user friendly
I am able to be on top of my team and track the daily pulse of my business.
Pros
The ability to see in real time what’s happening with my organization.
Cons
I would say the App had a few I tail glitches but together we are working them out.
June 2019
terry from VoxxLife Independant Assoc.
Company Size: 10,000+ employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Love it for my business review
I am able to track my complete organization. I love it.
Pros
I love the landing page. It gives me everything I need to see immediately when it opens
Cons
If someone is listed as a business name it does not give a personal name
June 2019
Rachelle from 2angelsontherun
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Life made easier
Pros
The software is user friendly for all ages. The quick links are very helpful for my business. customer support is fast and efficient.
Cons
No cons... I only have great things to say.
February 2018
Noel from Sales Tax DataLink
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
I appreciate the sales team for being straight-up and industry knowledgeable. Experience is king.
Community review
Pros
The sales and use tax integrations are comprehensive and maintenance free. This allows for correct tax calculation and reporting. While other competitors have sales tax solutions, this one is a perfect balance in price and user ease.
Cons
Needs more options for automated compliance, like registrations and annual reports. While this is current service option, a click and play would great.
December 2020
janet from awakening-worth.com
Company Size: 1 employee
Industry: Executive Office
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Recommendation
Pros
The complete customer care that surrounds the product.
Cons
That it isn't promoted as well as it could be:)
Reasons for Choosing Freedom
The people behind the product!I especially appreciate [SENSITIVE CONTENT HIDDEN]. She is the unique combination of heart and head!
February 2020
Charlie from Nefful USA
Company Size: 201-500 employees
Industry: Consumer Goods
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Staffs
friendly and supportive staffs
Pros
very supportive staffs to support our customization needs
Cons
The browser needs to transform to 100% Chrome to let it be more user friendly
February 2020
Philip from Wholonomics
Company Size: 2-10 employees
Industry: Alternative Medicine
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Using Bydesign for customer
They try to go the extra mile.
Pros
The staff are great, they are knowledgeable and helpful.
Cons
So many options to use. Positive but overwhelming.
Reasons for Choosing Freedom
NA
February 2020
Norma from L’BRI
Company Size: 11-50 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Amazing Company
A great experience with the wonderful tech support and responsiveness.
Pros
The ease of use. Reports to help analyze our data.
Cons
Party could be more robust. Evites also need improvements.
June 2019
Kim from VoxxLife
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Simplicity!!
Pros
The best thing about using this software is the simplicity of navigating around and being so user friendly! Everything is so well thought out!
Cons
I have yet to come across something that I did not like about this software!
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